W E S T M A S S E L D E R C A R E

A N N U A L R E P O R T

C O M P A S S I O N A T E

F O C U S E D O N

2 017

CARE

YOU

A N N U A L R E P O R T

2 0 17

Municipalities...$53,853

SCO/One Care/PACE...$5,246,673

Other...$831,116

Older Americans Act...$372,932

Nutrition-Donations/St. & Fed./CDBG...$1,222,586

MassHealth...$7,858,533

Commonwealth of Mass...$11,583,524

Older Americans Act Title IIIFY17 Grant Awards

Belchertown Council on Aging

Chicopee Council on Aging

Ware Council on Aging

Katie Defoe-Raymond, RD

Ludlow Council on Aging

South Hadley Council on Aging

Valley Opportunity Council

Community Legal Aid

Nutrition Services ................................. $27,154Companion/Errand for Caregivers .$5,000Outreach ................................................... $2,500

Wellness ......................................................$4,710Evidenced-based Healthy Aging ..... $2,552

Transportation ........................................ $2,500

Nutrition Assessment/Counseling ....$2,160

Home Repair/Chore ...............................$1,750

Snow Removal/Chore ........................... $1,500Alzheimer’s Caregiver Support......... $2,875Companion/Escort .................................$1,750

Senior Companion for Caregivers ..$5,000

Elder Law Unit ..................................... $20,000

*Unaudited.

WestMass ElderCare is funded in part by grants and contracts from the Massachusetts Executive Office of Elder Affairs. We are part of a network of Aging

Services Access Points and Area Agencies on Aging: www.800AgeInfo.com, 1 800-AGE-INFO

Open & Affirming

*Aging Services Access Point *Area Agency on Aging

Serving Holyoke, Chicopee, Ludlow, Granby, Ware, South Hadley, Belchertown

and surrounding communities

WestMass ElderCare, Inc.4 Valley Mill Road

Holyoke, MA 01040

WestMass ElderCare

Toll Free: 800-462-2301 Local: 413-538-9020

info@wmeldercare.orgTTY: 800-875-0287Fax: 413-538-6258

www.wmeldercare.org

FY17 Expenses*

Management & General5.1%

Direct Programs36.7%

Subgrants0.5%

ContractedConsumer Services

57.7%

AARPAlliance of Information & Referral SystemsChicopee Chamber of CommerceEmployers Association of the NortheastHolyoke Chamber of CommerceHome Care Aide CouncilHuman Service ForumMassachusetts Association of Older AmericansMassachusetts Home Care Association Massachusetts Meals on WheelsMassachusetts Public Health AssociationMassachusetts Council for Adult Foster CareMeals On Wheels Association of AmericaNational Association of Area Agencies on AgingNational Association of Nutrition and Aging Services ProgramNational Council on AgingSAGE (Services & Advocacy for Gay, Lesbian, Bisexual and Transgender Elders) Society for Human Resource ManagementWestern Massachusetts Elder Care Professionals

Jeanne AhernMaire-Brighid BresnahanAgnes BriereJoanne ChusloPhilippe DenettePhyllis Ichton

Dorothy E. MartinEsther PierceJoan PooleBarbara RichDebbie Thompson

Beverly Feicha – ChairCarla Roberts – Vice Chair

2017 Citizens Advisory Council

James Bell – PresidentHelene Florio – Vice PresidentDavid Thibault – SecretaryPatrice Patla – Treasurer

Bernice BowlerJames L. CraigAna CutlerKenneth Ellis

Helen GarrowKarlene SheaJoan SkypeckJames K. Tillotson

A Proud Member of2017 Board of Directors

Janine ConnorDebbie JohnsonDiosdado Lopez

Phyllis SmigielJan StiefelDonna Wiley

Money Management Advisory Council

Individuals ServedFY17

TOTAL INDIVIDUALS

Adaptive Equipment ..........................................................119Adult Day Health .................................................................. 17Adult Family Care .............................................................322Alzheimer’s Support .......................................................... 22Behavioral Health Services .............................................. 33Brown Bag Program .........................................................326Caregiver Specialist/ElderCare Advisor (WMEC) ..40Case Management .........................................................2990Chore/Snow Removal ........................................................ 67Clinical Assessment Eligibility and Screens ......... 1004Care Transitions ................................................................... 52Community Choices ........................................................ 244Companions ........................................................................143Comprehensive Screening and Service Model ......276Congregate Housing .......................................................... 28Congregate Meals ........................................................... 1886Consumer Directed Care .................................................. 36Emergency Funds ...............................................................20Enhanced Community Options Program ................ 296Evidenced-based Healthy Aging Programs .............. 37Family Caregiver Special Needs Fund Grants ..........10Farmers Market Produce Program .............................867Group Adult Foster Care .....................................................3Alzheimer’s Dementia Coaching ......................................5Health Screening and Education/Wellness .............. 110Home Delivered Meals ................................................... 2141Home Health Aide............................................................. 104Home repair............................................................................ 17Homemaker .......................................................................1456Information & Referral ................................................... 8213Laundry ...................................................................................141Legal Assistance ..................................................................96Little Necessities Funds ..................................................... 16Medication Dispensing ...................................................... 22Money Follows the Person .............................................. 28Money Management........................................................... 79Nursing ....................................................................................50Nursing Home Ombudsman .......................................1002Nutrition Counseling ..........................................................20Occupational Therapy ..........................................................6One Care Program ........................................................... 240Options Counseling ...........................................................125Outreach ............................................................................. 3871Personal Care ......................................................................784Personal Care Management ........................................ 1493Personal Emergency Response ................................ 1032Respite Care ........................................................................... 51Senior Care Options .......................................................1504Supportive Day Care .............................................................7Supportive Home Care Aide ...........................................43Supportive Housing ........................................................ 380Transitional Assistance ..........................................................1Transportation .................................................................... 310Volunteer Development ...................................................163

FY17 Major Funding Sources*

We are grateful to the following whose generosity has helped make a difference in the quality of life of those we serve.

Greetings:

To reflect upon the growth of WestMass ElderCare over the past 43 years brings back many wonderful memories. Most cherished among them are the personal stories of individuals whose lives became easier by realizing their dream to remain at home. Countless families struggle to help their loved one’s desires come true. We are again pleased to report that our collective efforts have made a difference in the lives of so many.

During Fiscal Year 2017, our staff were proactive in building community partnerships that assist individuals moving from one care setting to another. This past year realized a strengthened relationship with the Holyoke Medical Center that assists individuals move with greater ease from hospital to home. In many instances this new protocol assured that in home supports were received by consumers with less delay aiding in faster recuperation and independence.

Another community partnership resulted in the formation of the Care Alliance of Western Mass, of which we are a member. The eight agency CAWM was responsible for submission of a successful proposal to MassHealth for certification as a Long Term Support Services Community Partner (LTSS CP), where as a Community Partner we will align with Accountable Care Organizations to provide in home and community based supports to individuals under 65 on MassHealth. More to come on this initiative in the new fiscal year.

Our Nutrition Program grew by adding more lunch clubs, breakfast programs, home delivered consumers and an LGBTQA Supper Club in partnership with the Holyoke Council on Aging. Our Home Care Program served some of the most frail at risk individuals and those individuals residing in nursing care facilities desiring to return home were assisted with in home supports. Our Adult Family Care and Personal Care Management Programs saw new growth. Our Senior Care Options, One Care and PACE contracts saw more individuals in need of care, as did requests for assistance in our Supportive and Congregate Housing Programs.

As we move into the new year we are excited of the collaborations that we have made and will continue to make with Accountable Care Organizations, health care facilities and other community based organizations, as we endeavor to serve the diverse needs of our region. As always, we are person-centered in our approach to care. We appreciate the continued endorsement and support of our funders, elected officials and allies as we continue to assist individuals to stay at home where they most want to be.

Priscilla L. Chalmers Executive Director

James Bell President, Board of Directors

MESSAGEPresident’s & Executive Director’s

MunicipalitiesCity of ChicopeeCity of Ludlow

Corporate/Foundation DonorsBeers & Story Funeral HomesCarr Property Management Inc.Cassidy Financial ServicesFriends of Granby’s ElderlyGovernors America Corp.Health New England Inc.Holyoke Gas & Electric Co.Marcotte Ford Sales Inc.Mass. Surgical Supply, LLCSuprenant-Page Children Trust IITantasqua Teachers Asso.United Church of WareUTCAVictory Home HealthcareWestern MA Chapter 2203 AORNWMEC Sunshine Fund

Private DonorsJessica AbbottAnonymousDolores A. AsselinElizabeth AtkinsClaudia AttardiPaul F. BaldigaRita BanisterJean F. BeaulieuJames BellPatricia BergeronGail M. BernierTherese BlanchardJoanne BorkowskiDebra BowieBernice & Elbert BowlerJoseph & Debra BradyAdrien & Agnes Briere

Anna & Krystyna RowinskaMary RussellDonald R. SamsonWilliam SchenkerJack ShafmanPhyllis SheaPeter & Janice ShewchukDianna SibleyWalter S. Skrobot Jr.Joan A. SkypeckStanley C. SpeerLorraine StapletonLinda L. StecDoris M. StewartBarbara StolgitisPeter & Evelyn SudykaAlice M. SullivanJames SuprenantLisa & Matt SwedisWalter & Judith SzafirRev. Charles TaylorPatricia ThiviergeJanusz & Krystyna TrondowskiTadeusz & Gina TrzepaczZofia TrznadelSuzanne VitkusJacob WaahJanice WalczakBarbara R. WalkerLaura WalterJanet WeberEdna WhiteJames WieselWalter WisniowskiJoseph & Diane WyskJohn ZajdelJanice & Tony ZepkoBarbara R. Zielonka

Barbara BriottaBruce & Helen BrissetteLynn BrodersChauncey BryantGarry & Cynthia BurgessBrian CassidyPriscilla L. ChalmersRobert J. ChristSusan & Peter CincottaConrad CiszekLauren ClarkePatricia A. ClaytonRegina CollinsSheila & Maureen CollinsCynthia ConklinMr. & Mrs. William ConstantKendra CooperPaul & Evelyn CoutuRobert L. CoutureNorm & Joan CrossConstance CurranWill & Ana “Chella” CutlerT. CzarneckiMichele & Donald D’AmourJuliette T. DeMersLisa DemeryJenny DiSantoEmily DouglasFrank DrobiakFrederic E. DubourRenee DufresneDionysius DulchinosArne EkstromKenneth EllisJacinto EugenioMr. & Mrs. Hebert EzoldTony & Maria FatalDebra FentonFlorence FernandesD. FiorentinoKaren Fisk

Ed & Joan FitzgeraldAnne M. FleuryHelene FlorioRonald & Monica FontaineBernard L. FontaineRoger & Claire FournierPatricia FunkEllen GaliciaDavid GatesBetty N. GathroJames GiguereJoseph & Barbara GirouxEdith GrassJeannine GuinardMrs. Joyce HampsonHeidi S. HampsonJanet Harwood McGinnisJudith HebertEdward ImbierNolan James & LouiseDorothy JarryWilliam D. JohnsonElizabeth JohnsonJohn JuchniewiczJudith KamontStephen & Linda KapinosEdward KlineMaria KonczakCaroline KozikDonna KuenzelStephen & Darlene LabonteDiane LaCosseBob & Nancy LaferrierePeter LaFreniereJeanne LafrennieJames LapierreRaymond LariveePaul & Deborah LataBrian LebelRobert P. LeeseJanice L. Lefebvre

Darlene LemiechLois & Stephen LevinTina LucchesiWilliam MabryMary Ann MakaraDeborah MakiEmily A. MannMary T. Maronski-EatonGary MartineauLinda MasekFrederick J. McGinnessDeborah A. MclaughlinAngelika MelienJohn Mercski for Irene MercskiCharles MieschFrances MillerLoretta MortonElise MurphyPeter & Sandra MuttiEdward & Martha NapierskiMartha NijssenSue & Bill NizinskiFrank NobleSuzie NolinJan B. OehlerClaudette C. O’SullivanClaudette & Tim O’SullivanMichael P. PasterczykPatrice PatlaStephen PetrolatiGeorge & Phyllis PolizouMaurice ProulxBetty Jeanne ProutyConnie QuinlanMaria RegoTherese RicardWilliam RobbinsMarie Anne RobertsGershom Ronald Dorothy A. Rosati

Donations In Memory OfAll my ex-ClientsFannie AttingerEdith F. BaldigaBarbara BarryNorman Beaulieu Sr.Vito & Loretta Bell Robert BlanchardMy loving wife Mollie BlattOlga BorkowskiSister Elizabeth Broughan, SSJGeorgette BryantDebra A. BurkeBetty Jean ChampionLillian ChristPaulina CiszekMarcella ClarkMargaret & Harold Clayton Sr.Anna & Larry CouturePaul & Sylvia Cygan at ChristmasPaul Cygan on Father’s DaySylvia Cygan on Mother’s DayBertelinda Da SilvaFrancis DesmaraisLawrence DucharmePriscilla DufresneEstelle DulinFlora EgloffJane EurkusFamily Members DepartedRichard W. FleuryFrank R. FunkGartman Family MembersMr. & Mrs. Emile GaudreauMy mother, Irene P. GonetIrene Gonet on Mother’s DayAnna HampsonRichard HampsonW. Roy HampsonMark R. HampsonDeborah HoulbergStella Imbier

In appreciation of all your helpHelen KapinoRobert E. KingHalina & Benny KowalskiEdward KwiatkowskiGertrude LabonteGinger LaCosseWalter LafrenniePhyllis LapierreAdrianne LariveeDorothy R. LathropThelma & Wilfred LavalleeJudith LincourtFrank & Mary MakaraLucille & Sylvester MakiRoger & Rose MenardLenny MercieriOrrin MillerMom & DadMarcell M. MorissetteStella MorrisonMarcelle M. MorrissetteMy Sister GailJoyce Nizinski, at ChristmasEdward F. NobleJan Oehler’s MomOur Heavenly Father & SonRoger J. Page Gerald “Jerry” PatlaJohn & Lucy PatlaPat PattonRoy ProvostAnnette I. RichardsonLionel RobertsLeokadia RowinskiGeorge A. RussellEdward R. SheaLeda SicardWalter S. & Anna S. Skrobot, Sr. Thanks for past help with my wife Paulette SpeerStephen W. TesiniFrancis Tetrault

Anthony J. TognolattiClaire & Anthony TognolattiLeopold TrottierMieczyslaw W. TrznadelJoseph A. VerrierMy dad & mom Stephen & Emeilia WajdaJustine B. WalczakPauline WalkowiczMy Dad, Thaddeus R. WegrzynJohn & Claire WeirClaudia WestfallStephanie WiluszThaddeus Wisniowski

Donations In Honor OfNicole BoilardLilia BradyPriscilla ChalmersCynthia DalvtMy mother, Annette DavidAlice DubourThomas & Priscilla DufresneChicoppee EldersMaria EugenioMarion FiorentinoHigh Quality ServiceJosephine JezHelena JuchniewiczHelen KapinosEileen Lebel “Cuz your great”Judith LincourtRegina Mannix Mr. & Mrs. McDermottDonald & Dolores PareBetty SparkesFrancis TetraultThank you for helping me!Phyllis TougasThank you for your services, WestMass ElderCareRita J. Wysk

OUR MISSION:To preserve the dignity, independence and quality of life of elders and disabled persons desiring to remain within their own community.