20161121 goat2016 - ken mcmillan - bas lessons learned
TRANSCRIPT
Building a successfulshared service
Buyandsell.gc.ca
Ken McMillanGatineau Ottawa Agile Tour 2016
2016Nov21
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Why did Buyandsell.gc.ca work?People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully. I’m actually as proud of the things we haven’t done as the things I have done. Innovation is saying ‘no’ to 1,000 things.
— Some inventive person at some point
3What is Buyandsell.gc.ca and why was it built?Buyandsell.gc.ca makes Government of Canada procurement a little bit easier by simplifying the way procurement information is shared on the Web.
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Who uses Buyandsell.gc.ca?Woohoo!
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Visites / Visits
Entrée directe / Direct Entry
Moteurs de recherche / Search Engines
Sites / Websites
Campagnes / Campaigns
How do people get to Buyandsell.gc.ca?
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10/1/2016
10/2/2016
10/3/2016
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Visites / Visits
When do people visit Buyandsell.gc.ca?
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> 1M page views per month> 170k unique visits per month
How many people visit Buyandsell.gc.ca?
8Pr
oduc
tsCa
paci
ty
2010 2011 2012 2013 2014 2015 2016 2017
Cleanup procurem’tinformation
PreliminarySearchCapabilities
Basic self-publishingfor usersBegin Data-layerdefinition
Data-layergrows with CHRobust self-publishingfor users SM + SACC
Data-layergrows againwith tendersGC+MyKeyauthent’nacross gov’t
Atom feedsData-layergrows againwith OCDS –World Bankpartnership
Users of commercialprocurem’t service integrateto BASLIS + Share
SOSA Applicationallows prov’s+ territories to use fed’lprocurem’t tools
Project startBeta BAS
Launch BASLaunch BCIPSOI QuickSearch
Finalist forITAC awardEventscalendarSOSA OpenData
CH Open DataSM + SACCITAC profileROT
GETS launchTMA launchRSS feedsAccountsintegration
Contacts forGSIN codesAccts Man.Atom feedsOCDS
SSC EPPintegrationLIS + ShareUNSPSCPass for webstandards
SOSA Appv3 Canada.ca
Buyandsell.gc.ca: Evolving Capability-Maturity
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What worked?• iterate to discover•ask open questions•be open to all possible answers• improve the user experience
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Lesson 1Discover needs and deliver solutions in manageable chunks
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Lesson 2Manage community engagement with prioritized, doable roadmaps.
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Lesson 3Have long-term strategic goals, but short-term working pilots.
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Lesson 4Deliver modular, incremental improvements.
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Lesson 5Have small, skilled teams focus on separate and distinct concerns.
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Lesson 6Don’t integrate, interoperate.
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Lesson 7Take advantage of open technologies.
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Lesson 8Don’t ignore things that work.
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Lesson 9Use a dedicated demo environment and keep it real.
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Lesson 10Develop with operations in mind.
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ThemesTheme 1: Transformation is a result, not a goal.Theme 2: An open, agnostic approach keeps you from constraining your solutions.Theme 3: Iteration and modularization works better than the central planning of one grand solution. Engage with stakeholders often, listen and act upon their concerns, design and develop modular solutions for small parts of the problem, and deliver a demo of your progress. Repeat. Strive towards a flexible operating environment of loosely coupled components.
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More themesTheme 4: Services being delivered by government are usually not unique. The chances are very good that someone else has solved a similar problem. Learn from their experience and re-use if possible.Theme 5: Don’t fix things that already work. As a corollary, don’t attempt to fix a broken business process with a software solution.Theme 6: Small teams with ownership and clear focus build self-sustaining momentum. Delegate with trust to minimize reporting overhead. Clear ownership and accountability minimizes churn and conflict.
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ResourcesCanada’s Action Plan on Open GovernmentCRA Guides tax filers with auto-fill online serviceEffective Data-Driven Decision MakingEuropean electronic tendering standardsMP David Graham, Open-Source Software advocateOASIS Universal Business LanguageOpen Contracting Data StandardOpen specifications open marketplaces!The Government IT Self-Harm PlaybookTraining in agile procurementU.S. Federal Source Code policyWhich countries have open-source laws on the books?
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DiscussionBuyandsell.gc.ca National Infoline: 1-800-811-1148
National Capital Region - GatineauTelephone: 819-953-7878Facsimile: [email protected]
Kenneth McMillanGEDSLinkedIn