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Annette Modin

RESUME

+61 412 777 092 annettemodin@live.com.au

CAREER SUMMARY An accomplished Project, Change and Relationship Manager with project management and training qualifications and over 25 years in large and small, international and Australian-based companies. Known for strong consultancy skills combining a direct and straightforward approach with care and consideration for staff and their teams. Brings renewed focus to staff in order to retain and engage them and stretches own boundaries and comfort zones to provide improved processes and results. A highly motivated and professional individual who is methodical, creative, takes ownership, has an eye for detail and a strong work ethic backed by strategic thinking, sales and performance management capabilities. CAREER HISTORY Aug 2014 -Current

CHILD AND ADOLESCENT HEALTH SERVICE (WA HEALTH), PERTH The new $1.2 billion Hospital, being built on the QEII Medical Centre site is one of the largest health infrastructure projects in WA. Perth Children’s Hospital will be the specialist paediatric hospital and trauma centre for the State, will host major paediatric research and education initiatives and provide new and expanded facilities for families and children.

Project Manager, Move Coordination – Perth Children’s Hospital Project

Responsibility for managing multiple, logistically complex milestones to ensure a safe and efficient transition from the existing Princess Margaret Hospital to the new Perth Children’s Hospital enabling clinical departments to maintain their high level of patient care and continuity of clinical studies and research.

Key Responsibilities

− Relocation of all hospital staff and departments, co-located non-government organisations and >7500 medical equipment items

− Build and maintain strong relationships with key stakeholders and project streams − Plan, manage and deliver project outcomes according to scope, quality standards,

timeframes and budget including detailed reporting and risk management − Manage multiple third party contractors and internal customers throughout each stage

of the phased relocation Selected Achievements (to date)

√ Appointed successful general removal services through a detailed procurement process

√ Developed high level relocation sequence and department level seating plans √ Established key stakeholder groups across the organisation including Working

Groups and Move Coordinators √ Developed work environment guidelines to assist with transition to open plan

environment √ Presented to key Hospital departments on Move Coordination activities and progress

to date √ Completed validation of 7500+ medical equipment transfer items with all Hospital

departments

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√ Developed, and continue to manage, related project plans and risk register √ Facilitated completion of individual seating allocations for all departments across

every office zone within the new Hospital √ Procuring specialist sensitive freight service providers for laboratory and research

facility.

Nov 2013 to Jul 2014

Undertook home renovations, Christmas volunteer work, travelled and spent time with family in Melbourne.

Oct 2009 to Oct 2013

PUZZLE PARTNERS, MELBOURNE & PERTH Puzzle Partners is a privately owned organisation with state offices in Melbourne, Sydney, Brisbane and Perth specialising in relocation, change and storage management.

Senior Project Manager and Project Team Manager – Melbourne (2009-2011)

& Perth (2011-2013) Overall responsibility for the state-based project team and delivering quality outcomes for clients. Key accountability for managing and leading successful and smooth transitions of clients’ operations and workforce in Tasmania, Victoria and Western Australia.

Key Responsibilities

− Build and maintain strong, positive relationships with clients and key stakeholders − Manage multiple projects of high complexity, or medium to large scope − Plan, manage and produce project deliverables according to scope, required

standard of quality, timeframe and budget including reporting and risk management − Manage multiple third party contractors including film companies, removalists, IT

specialists and move facilitators − Manage the state office operations including coaching and mentoring Puzzle team

members to develop a high performance culture Selected Achievements

√ Successfully managed the Leighton Contractors change and relocation management projects for 500 employees relocating from 6 sites to Pier Street, Perth, including intranet structure and material, communications, briefing sessions, video production, relocation logistics and move facilitation

√ Seamlessly managed the change management program for BHP Billiton’s largest ever transition of approximately 3000 employees from 20+ locations into a new open plan environment at Brookfield Place – embedded full time for approximately 2 years

√ Effectively and efficiently managed the transition of 450 people for PBL Media (Channel 9, NineMSN, Ticketek and ACP Magazines) relocating from 3 separate sites to the Docklands

Sept 2007 to Aug 2009

TRANSPORT ACCIDENT COMMISSION (TAC), MELBOURNE The TAC is a Victorian Government owned organisation established under the Transport Accident Act 1986 (the Act) to manage Victoria’s transport accident personal injury scheme. The TAC pays for treatment and benefits for people injured in transport accidents and is also involved in promoting road safety in Victoria and in improving Victoria's trauma system.

Project Manager, Business Requirements & Transition Logistics

Overall responsibility for the business requirements and transition logistics stream within the Workforce Transition Division, reporting to the Project Director – Building & Transition. Key accountability for managing and leading a successful and smooth transition of TAC’s operations and its workforce from 2 existing locations, in Melbourne and Geelong, to its new Geelong Headquarters (GHQ).

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Key Responsibilities

− Deliver against budget, scope, key milestones and KPIs, and execute plans to manage and mitigate risks

− Lead and direct the Business Requirements & Transition Logistics stream and project resources

− Consultation across the whole business including management of a diverse stakeholder group in order to gather, document and deliver business requirements. In particular the storage and filing project which involved: § Data gathering and documentation of business requirements in consultation

with key stakeholders and individual business units § Mapping the business requirements to the new floor plans and conducting gap

analysis § Reviewing existing records management practices and processes § Making recommendations and managing change in relation to file conversion,

clearance of backlogs, internal and external relocation of files and revised business practices

§ Reporting action and outcomes to stakeholders − Manage and lead the relocation of the existing Melbourne and Geelong offices to

GHQ including development of relocation strategy, seating plans, physical relocation and documentation

− Preparation of reporting, communications, contracts, agreements and presentations to internal and external stakeholders, TAC staff at all levels and service/product providers

− Selection, procurement and fit-out of furniture, audio visual equipment and office equipment

Selected Achievements

√ Successfully managed the largest ever office relocation undertaken by a Victorian government organisation

√ Seamless transfer of the TAC’s operations and workforce from Melbourne to Geelong in January 2009 on time, in budget and with no business critical issues

√ Full triage/support process developed and rolled out which ensured employees were assisted quickly and were operational immediately

May 2006 to Aug 2007

CGU INSURANCE, MELBOURNE One of Australia’s largest intermediary-based general insurers and also part of the larger Insurance Australia Group (IAG), Australasia’s leading general insurance group with over 11,000 employees and more than 11 million active policies across Australia.

Sales Manager, Business Partnerships - Commercial Operations

Reporting to the Commercial Operations Manager as one of 6 senior members of the Management Team, with overall responsibility for meeting sales, service and conversion targets in an inbound and outbound call centre.

• 30 staff incl 2 Team Mgrs • 5 major Bank/FI partners • $7M new business portfolio

• >400 inbound calls daily • 12 major products • >9,000 policies sold 06/07 Key Responsibilities

− Lead and manage 2 teams of multi-level, multi-functional staff − Drive a sales and growth focused culture − Manage business partner expectations and maintain customer relationships − Facilitate change and implement system and process improvements − Create and maintain management reporting in relation to KPIs, SLAs and sales

results − Resolve day-to-day operational issues around performance, compliance and risk

management including introduction of Do Not Call Register Act

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Selected Achievements √ Achieved the top 2 sales months in the Department’s history as a result of a new

sales incentive program √ Increased grade of service 30% by restructuring sales teams and introducing

workforce planning to the inbound sales team √ Built a stronger, more highly focused sales team through changes to the recruitment

strategy and reviewing role capabilities √ Improved performance and morale over the 14 months by implementing and

reinforcing a structured performance management process √ Mitigated a potentially large stress claim through supporting and assisting a high risk

team manager who, after 12 months seconded to a technical development role, returned as a Team Manager

May 2004 to Apr 2006

STRATTON FINANCE, MELBOURNE

A privately owned finance broking company, writing over $100m in motor vehicle and equipment finance contracts per annum and accredited by many of Australia's best lenders and insurers.

Manager, Insurance Division and Human Resources

Reporting to the Managing Director, with overall responsibility for building a new, profitable insurance portfolio.

Key Responsibilities

− Build a book of insurance through the motor vehicle finance client base and strong relationships with referring clients

− Provide training to Finance Consultants to maximise sales opportunities − Build and maintain mutually beneficial relationships with senior management and staff

of product providers BMW Finance, Alphera Insurance and St Andrew’s Insurance − Provide HR and compliance advice/support to the Managing Director and managers

Selected Achievements

√ Grew the Motor Vehicle Insurance book approximately 400% by developing a number of automated customer follow up systems

√ Increased Stratton Finance’s insurance position in the Alphera Network to No. 1 within 4 months by creating and implementing new sales and training strategies

√ Grew the Gap Insurance book by approximately 200% by training Finance Consultants on product and sales

√ Increased sales opportunities approximately 10% for the motor vehicle finance business by building relationships through customer service excellence

Mar 1993 to Apr 2004

INSURANCE AUSTRALIA GROUP/CGU/FORTIS Fortis Insurance Australia was acquired by CGU Insurance in 2001 and in 2003 CGU was acquired by the Insurance Australia Group (IAG). Swann Insurance is also part of IAG.

Trainer and Project Manager (Swann Insurance)

Project Support/FI Systems Coordinator (Swann Insurance)

Corporate Services Manager – Dealer Division (Fortis Insurance)

Team Leader – Portfolio Transfers/Direct Policy Admin (Fortis Insurance)

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PERSONAL DETAILS Qualifications Prince2 Foundation and Practitioner

APMG International Diploma of Financial Services (General Insurance – Personal & Commercial Lines) Australian & NZ Institute of Insurance & Finance Received “Outstanding Academic Achievement Award” for highest Victorian score in Diploma Certificate IV in Project Management Australian College of Project Management Certificate IV in Assessment and Workplace Training Australian Institute of Management Financial Services Reform Act (FSRA) Tier 2 - PS146 Construction Industry White Card

Professional Development Courses

Lead to Succeed Present & Influence Account Development Strategies DiSC Personal Profile Facilitator Accreditation Effective Personal Productivity Business Presentation Skills Leadership Development

Articles InDesign Magazine – copy attached Videos BHP City Square Preview Tour

Leighton Perth HQ Preview Tour Interests Tennis

Movies Reading Arts - theatre, opera & ballet

Referees Susan Medlin

Project Director, Perth Children’s Hospital Project Susan.Medlin@health.wa.gov.au +61 420 886 431 Michael Cramb Formerly BHP Billiton City Square Project Director michael.cramb@gmail.com +61 421 021 224 Katy Jaksic Formerly Leighton Contractors Perth HQ Project Manager katyj@iinet.net.au +61 418 918 990

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