2016 w&t pinky hajra
TRANSCRIPT
© 2016 General Electric Company - All rights reserved
Oil & Gas DTS BI/Analytics Solutions
Pinky HajraGE Oil & Gas, DTS
Simplification|| CoQ || NPS || CCM
Sep 21st , 2016
O& G DTS BI/Analytics Solutions
• CUSTOMER FOCUS||BE STRATEGIC||START SIMPLE||THINK FAST
PROVIDING DTS BI & ANALYTICS BUSINESS
SOLUTIONS
MANAGE OP RHYTHM, REDUCING RISKS & MAKING
OPPORTUNITIES HAPPEN
POWERED BY IN -MEMORY DB & REAL-T IME DATA REPL ICAT ION
SIMPLIFICATION
COST OF QUALITY
EXECUTIVE VIEW, KPI TRACKING, PROCESS METRICS, VERBATIM
ANALYSIS
CUSTOMER SOLUTION AWARENESS TOOL,
VISIBILITY TO POTENTIAL CONCESSIONS
DTS SIMPLICATION BI/ANALYTICS LANDSCAPE
REDUCTION OF COQ YOY-50% FROM 2014 TO
2015
DECOMMISSION OF LEGACY
TOOL SAVING $1
MM/YR
16+ PROJECTS 60+
DASHBOARDS
800+ USERSNET PROMOTER
SCORECUSTOMER CASE
MGMT
INCREASE OF NPS RESPONSE
RATE FROM 16% TO 50%
CONCESSION $320K
BENEFITS
BENEFITS
ACTIONS
O& G DTS BI/Analytics Solutions
COST OF QUALITY NET PROMOTER SCORE
CUSTOMER CASE MANAGEMENT
• Summary• Actual/Op Variance• Trend OP vs Actual• Analysis Dashboard• By Category
• Executive Summary • Survey Count• Customer NPS
Segmentation• NPS Historical Trend• NPS Details• Verbatim Analysis• Follow-Up Notes• Trends and Questions• QMS Reporting• Report By Survey Status
• Open Case Detail• Prod Stopped Units• Managed Downtime
Detailed Report• Customer Analysis• Failure Mode-Major
Component Affected & By Product Type
• No Resolution• Score Card• Aging
LONG-TERM OUTLOOK
A robust platform to handle any acquisition or change in business aligned with O&G EDW landscape and architecture and drive business outcomes as highlighted below
2 3 41SIMPLIFICATION OF BI &ANALYTICS LANDSCAPE & ARCHITECTURE• Leverage the Oracle
Exalytics In-Memory machine market-leading BI s/w
• In-memory database technology that allows for the optimum use of massive amounts of compute and high speed memory.
18 Metrics & KPIs
18 Metrics & KPIs
6 Metrics & KPIs
16 Projects & 60 Dashboards
ACTI
ON S
Some ScreenshotsNET PROMOTER SCORE
COST OF QUALITY
CUSTOMER CASE MANAGEMENT
Oil & Gas DTS BI/Analytics Solutions