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2016 Chief Information Officer Leadership Forum (Toronto) WEDNESDAY, SEPTEMBER 28, 2016

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Page 1: 2016 Chief Information Officer - Home - Argyle · 15.12.2016  · 2016 Chief Information Officer Leadership Forum (Toronto) Wednesday, september 28, 2016. administrative notes scuritye

2016 Chief Information Officer Leadership Forum (Toronto)

Wednesday, september 28, 2016

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administrative notes

securityPlease wear your name badge at all times during the meeting.Please do not leave your personal belongings unattended in the meeting rooms.Argyle Executive Forum will not be responsible for items left in the rooms.

mobile devicesPlease do not allow any mobile device to disrupt the meeting while in session.All devices should be on silent mode.

ConversationPlease use areas outside of the ballroom to converse when the meeting is in session.

smokingPlease note that smoking is not permitted in the meeting venue.

The content of this program and the attendee list remain the sole property of Argyle Executive Forum and may not be rented, sold, or given to any outside party or used to market or promote any other meeting. Any such unauthorized distribution represents theft of property for which Argyle Executive Forum will pursue any and all appropriate legal remedies.

Speaker Materials are available upon request, pending availability.

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Delphix leads the market in data virtualization, helping over 30%of the Global 100 release applications 10x faster. Delphix software delivers the right data to the right team, at the right time, on premises or in the cloud.

Companies of all sizes use Delphix for:

Greater agility,faster migrations

Lower costs forIaaS and PaaS

Increaseddata security

Learn how data virtualization can help your organization

Visit us at delphix.com

The market leader indata virtualization

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ConnectEverything

okta.com

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agenda

2016 Chief Information Officer Leadership Forum (Toronto)

Wednesday, September 28, 20168:00am – 4:00pm

8:00am – 9:00am

Breakfast

9:00am – 9:05am

Argyle Executive Forum Opening Remarks

9:05am – 9:10am

Session Introduction

Tim DurnfordCountry Manager CanadaDelphix

9:10am – 9:45am

Keynote Session: “The Future of the CIO in the Coming Digital Economy”

As more businesses undergo a digital transformation, and as those digital transformations become more ingrained into organizational culture, “digital” becomes not something unique and different from the business, but a core component of every aspect of the business. As this shift occurs, IT itself faces the very real possibility of no longer being something unique from the business, but instead a component of every aspect of the business. In this world, what role then exists for the CIO? Two clear paths are presenting themselves – one leads to a focus on infrastructure and integration, to keeping the lights on for the digital innovators, while the other leads to information and innovation itself. Knowing what path to choose, how to choose it, and how to see it through will be one of the greatest challenges CIOs of this era will face

David OhChief Information Officer & Vice President InnovationAlberta Gaming and Liquor Commission

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agenda

9:45am – 10:00am

Coffee Break

10:00am – 10:05am

Session Introduction

Allison Lai TessCorporate Account ExecutiveOkta

10:05am – 10:50am

Panel Discussion: “Digital Disruption is Dominating the Business Dialog – How can CIOs Successfully Lead the Way?”

• How is your organization (IT) helping to drive the business and generate revenue?• How has technology changed the way you interact with your clients?• With this increased focus from the CEO and boards on growth and revenues, and the rapid

pace of technological change, how are you delivering on operational efficiencies and stable ITperformance?

• How are you ensuring you have the talent you need to support the business?• How are you ensuring that your organization is keeping up with changes in technology, such as

cloud-enabled ERP systems? How do you work with your peers, such as the CFO, to make thesecritical investments?

Moderator:Justin BowlerSenior Vice President, Technology and InnovationICUC.SOCIAL (Dentsu-Aegis Network)

Panelists:Nick AloeVice President Information TechnologyRicoh

Jorge BackalHead of Information Technology Service Delivery Tangerine Bank

Adam MazerHead, Enterprise HR Systems,Ontario Ministry of Government and Consumer Services

Michael AugerSenior Enterprise ArchitectWorkday

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agenda

10:55am – 11:10am

Coffee Break

11:10am – 11:55am

Panel Discussion: “Stepping Outside of the Box and Into a New IT”

• As a leader, how are you fostering and driving innovation within the IT space?• What are some challenges you’ve encountered in your attempts to drive innovation or build an

innovative culture?• What new technologies will have the biggest impact on your business and customers in the year

ahead?• What skills and organizational structures are needed to support the “New IT”?• How do your customers prefer to engage with your organization given the emergence of digital

channels like social, mobile, etc.?• What role does the customer play in driving innovation within the organization?• What are good practices to foster the sharing of information across various divisions/departments?

And how do you balance innovative uses of data, while adhering to policies that protect sensitiveinformation?

• What challenges have you encountered in terms of creating workable analytics and measuring thesuccess of digital channels?

Moderator:Sandra LiepkalnsChief Information Security OfficerLoyalty One

Panelists:Chan GhoshEVP, Global SaaS Orion Health

Justin GlatzStrategist & Area ArchitectInformatica

Richard HannahVice President of Information SystemsGibson Energy

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agenda

11:55am – 12:55pm

Lunch

12:55pm – 1:30pm

Keynote Session

Robert WongExecutive Vice President, Chief Information & Risk OfficerToronto Hydro

And

Maurizio LaudisaChief Information Officer Vice President Information Services and ProcurementSuperior Plus Corp.

1:30pm – 1:45pm

Coffee Break

1:45pm – 2:20pm

Keynote Session: “Innovation in Times of Extreme Austerity”

The drop in commodity prices has created a difficult environment for the mining industry. Most mining companies had to shift from a supply-focused business model to one that focuses on margin. To be successful, they had to learn how to put a relentless focus on cost reduction. IT functions have been included in this pressure. Traditionally, mining has also been slow in adopting new technologies. What does this situation mean for IT innovation efforts? What are the challenges and opportunities that this situation brings?

Tobias FrankChief Technology OfficerVale Canada

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agenda

2:20pm – 2:55pm

Keynote Session

Justin BowlerSenior Vice President Technology and Innovation,ICUC SOCIAL (Dentsu-Aegis Network)

2:55pm – 3:00pm

Argyle Executive Forum Closing Remarks

3:00pm – 4:00pm

Closing Reception

__________________________________________________________________________________

*Please note, the agenda is subject to change.

The information, views, and opinions expressed by speakers and other participants at our conferences are those of the individual and do not necessarily reflect the views and opinions of Argyle Executive Forum.

Argyle Executive Forum, its directors and officers, do not guarantee that any information provided by a speaker or other participant is accurate or complete and Argyle Executive Forum does not endorse any opinions that may be presented.

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Design and architect for changeDNS, DHCP and IPAM solutions to meet your rapidly changing business needs.

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Learn morehttps://www.bluecatnetworks.com/design-and-architect-for-change/

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partners

panel partners

Informatica is a leading independent software provider focused on delivering transformative innovation for the future of all things data. Organizations around the world rely on Informatica to realize their information potential and drive top business imperatives. The Informatica Platform is an intelligent data platform, which includes data integration, data quality, master data management, data archiving and data security capa-bilities, to empower customers to transform raw, possibly unsafe, data into great data for more accurate insights and more effective decisions. More than 6,000 enterprises depend on Informatica to fully leverage their information assets residing on-premise, in the Cloud and on the internet, including social networks.

Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Hundreds of organizations, ranging from medium-sized businesses to Fortune 50 enterprises, have selected Workday.

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partners

Applications and data have become key competitive battlegrounds across industries. Businesses need to release applications faster and get more value out of data to respond quickly to competition or to take advantage of emerging opportunities.

As a consequence, DevOps has emerged as an IT imperative, driving efficient collaboration and communication between application developers and IT operations. A sole focus on infrastructure or platform automation, however, leaves the last mile unaddressed—developers are not work-ready without the right data in the right environment.

Data Driven DevOps closes the last mile. Data is the lifeblood of applications. With rapid growth and increasing complexity, data has become the largest constraint in the application lifecycle. By using data effectively, businesses can shift left error discovery in the SDLC, enable daily or intraday releases, and improve quality with more frequent and realistic test cycles—resulting in better, cheaper, and faster development.

Delphix is the market leader in Data as a Service, which helps companies release applications 10x faster by delivering secure, virtualized data across the application lifecycle. Delphix software puts the data in DevOps, delivering the right data to the right team at the right time, on premises or in the cloud—instead of relying on complex processes and multiple IT teams to manually move data across systems. Over 30% of the Global 100 use Delphix to deliver data 100x faster across development, testing, and reporting envi-ronments, driving dramatic productivity increases and improving data security. Delphix is headquartered in Menlo Park, California, with offices around the world, and can be found online at delphix.com/WelcomeData

Session Introduction Partners

Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while still enforcing strong security protections. It integrates directly with an organization’s existing directories and identity systems, as well as 4,000+ applications. Because Okta runs on an integrated platform, organizations can implement the service quickly at large scale and low total cost. More than 2,000 customers, including Adobe, Allergan, Chiquita, LinkedIn, MGM Resorts International, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure.

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partners

breakout session partner

Silver Peak is the leader in building broadband and hybrid WANs. Silver Peak enables enterprises and service providers to flexibly and securely connect users to applications via the most cost-effective WAN connectivity available. With Silver Peak’s solutions, customers can augment or replace MPLS networks with secure broadband connectivity, leveraging existing WAN investments while dramatically reducing ever-increasing WAN costs and complexity. Customers benefit from unprecedented levels of visibility, control and security over all traffic traversing the WAN, while improving application and network performance. With Silver Peak, sites can be rapidly and non-disruptively expanded, moved or changed as business demands evolve. Learn more at www.silver-peak.com.

Senior Supporter Partners

As the market leader in modern Business Process Management (BPM) software, Appian delivers an en-terprise application platform that unites users with all their data, processes, and collaborations – in one environment, on any mobile device, through a simple social interface. On-premise and in the cloud, Appian is the fastest way to deliver innovative business applications. For more information, visit www.appian.com.

BlueCat delivers software-based DNS, DHCP and IP Address Management (DDI) solutions enabling our customers to build and manage their most complex network infrastructure to meet the rapid change of pace of their business. With offices around the globe, leading enterprises trust BlueCat. Visit us at http://www.bluecatnetworks.com or follow us on Twitter @bluecatnetworks.

Supporter Partner

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UpComing events

october 5, 2016Securing Office 365: 2016 Chief Information Security Officer Virtual Eventvirtual

Perspectives by:• Rich Campagna, Vice President, Products & Marketing, Bitglass

october 6, 20162016 Think Tank: The Digital Chief Learning OfficerChicago, IL

Perspectives by:• Kerry Hearns-Smith, Vice President, Learning Strategy and Global Solutions, Xerox• Amanda Dunn Kelly, Senior Vice President, Learning & Leadership Development Executive, Bank of

America• Frank Nguyen, Vice President, Integrated Learning & Performance, Sears Holdings

October 13, 20162016 CMO Virtual Event (October)virtual

Perspectives by:• Cory Treffiletti, Vice President, Marketing, Oracle Data Cloud, Oracle

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UpComing events

october 19, 20162016 Leadership in Digital Marketing Forum (New York)New York, NY

Perspectives by:• Raina Moskowitz, Vice President, Strategy & Business Operations, Consumer Products and Services,

American Express• Ashley Berman, Vice President, Digital Marketing, Birchbox• Leslie Doty, Executive Vice President, Consumer Marketing & Revenue, Time Inc.• Aniko DeLaney, Global Head of Corporate Marketing, Managing Director, BNY Mellon• Sean Shoffstall, Vice President, Marketing, Teradata Marketing Applications• Matt Zilli, Senior Director, Product & Segment Marketing, Marketo• MQ Qureshi, Head of Global Digital Experience, McDonald’s Corporation• Tim Perek, North American Head of Digital Customer Experience, Schneider Electric• Will Brunt, Senior Vice President of Marketing and Chief Innovation Officer, Smithfield Foods• Jerome Hiquet, Chief Marketing Officer, Tough Mudder• Adele Sweetwood, Senior Vice President Global Marketing, SAS• Dave Campbell, Vice President of Conversion Strategy, Bounce Exchange• Kristin Fassler, Vice President, Director of Marketing, Bertelsmann Digital Media Investments• Ken Bausch, Vice President Marketing, World Kitchen• Robin Wyatt, Vice President, Marketing, Disney Theatrical Group, The Walt Disney Company• Donald King, Vice President, Chief Marketing Officer, W.W. Grainger• Rick Miller, Vice President, Consumer Insights, Networked Insights• Angela Tribelli, Chief Marketing Officer, HarperCollins Publishers• Scott McAllister, Senior Vice President, Digital Marketing & Revenue, Time Inc.• Nicole Wiley, Executive Director, Morgan Stanley• Dina Rosenbloom, Vice President, Marketing, International Cosmetics & Perfumes• Kevin Thompson, VP Marketing and Customer Experience, Simon Property Group• Peter DeNunzio, CEO, HelloWorld• Paul Tyler, Senior Vice President, Strategy and Business Development, Fidelity & Guaranty Life• Elyse Southwell, Vice President of Advertising & Digital Sales, NASDAQ• Elissa Tomasetti, Senior Vice President, Marketing, Scholastic Publishing• Imran Haque, Head of eCommerce, Digital Strategy and Multichannel Marketing, Zoetis• Amanda Rubin, Global Co-Head, Brand and Content Strategy, Goldman Sachs• Lucy Zachman, Managing Director - Digital Marketing, Synchrony Financial• Mike Slusarz, Vice President, Marketing & Corporate Communications, Barnabas Health• Igor Bekker, Vice President, E-Commerce and Digital Marketing, Alex and Ani• Mari Pagliughi, Head of Digital Communication, Guardian Life Insurance of America• Matt Nolan, Director of Product Marketing, Pegasystems• Frank Wong, Head of Digital Media, Hyatt Hotels Corporation• Bryan VanDyke, Head of Digital Strategy, Morgan Stanley• Glenn Burke, Vice President, Marketing & Business Development, Avis Budget Group

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UpComing events

october 20, 20162016 Customer Care Leadership Forum (Denver)denver, Co

Perspectives by:• Thomas Barker, Director Customer Assurance and Managed Services, CenturyLink• Scott Dishong, Senior Director, Corporate Partners, American Cancer Society• Kristen Blessman, Chief Marketing Officer, Goodwill Industries• Trudy Jones, Director, Guest Services Center, Boston Market Corporation• Terry Cain, Vice President, Global Customer Engagement, Avnet• Sean Miller, Vice President of Operations, Service Magic

october 25, 20162016 Chief Information Officer Leadership Forum: Fall Event (San Francisco)San Francisco, CA

Perspectives by:• Ali Bouhouch, Chief Technology Officer and Vice President of Enterprise Architecture, Sephora USA• Peter Eichelberger, Former Senior Vice President, IT Operations, Alex and Ani• Sanjay Shringarpure, CIO, E. & J. Gallo Winery• Paul Campbell, VP Innovation, Schneider Electric• Sonu Nayyar, Vice President, Production Operations & IT, LinkedIn• Aditya Bhasin, Vice President, Software Design & Development, Stanford Health Care• Sruti Patnaik, Vice President, IT - Stores and Corporate Systems, Ross Stores• Manish Vipani, Vice President and Chief Architect of Enterprise Architecture, Kaiser Permanente• Bruce Schinelli, Chief Information Officer and Vice President, TTX Company

october 25, 20162016 Chief Marketing Officer Think Tank: Spotlight on Today’s Transformational CMO (Philadelphia)Philadelphia, PA

Perspectives by:• Jeff Winter, Global Vice President, Marketing and Communications, Pitney Bowes

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UpComing events

october 26, 20162016 Chief Legal Officer Leadership Forum (Chicago)Chicago, IL

Perspectives by:• Richard Konrath, Vice President & General Counsel, North America, CNH Industrial N.V.• Kyle Gann, Partner, Jenner & Block• Fred Stein, Senior Vice President & General Counsel, Outerwall• Mark Jaeger, Senior Vice President Human Resources, General Counsel and Secretary, Jockey

International• Mark Ohringer, Executive Vice President, Global General Counsel and Corporate Secretary, Jones Lang

LaSalle• Carrie Hightman, Executive Vice President and Chief Legal Officer, NiSource• Erik Dyhrkopp, General Counsel Americas, BOSCH• Michael Rowles, Executive Vice President and General Counsel, Live Nation• Matthew Geekie, Senior Vice President, Secretary and General Counsel, Graybar• Kevin Backus, Senior Vice President, General Counsel and Secretary, ThyssenKrupp USA• Denise Cade, Senior Vice President, General Counsel & Corporate Secretary, IDEX Corp.

october 27, 20162016 Chief Marketing Officer Leadership Forum: Spotlight on B2B Marketing (Atlanatlanta, ga

Perspectives by:• Blake Brannon, Vice President Product Marketing, Vonage Holdings Corporation• Brian Dooling, Vice President, Marketing, U S Security Associates• Jennifer Warawa, Executive Vice President, Product Marketing, Sage• Elizabeth Ward, Chief Marketing Officer, United Way• Jo Ann Herold, Global Chief Marketing Officer, Interface• Kathy Van Pelt, Vice President, Strategic Marketing, Randstad• Mike Parker, Vice President Marketing and Customer Service, Saia• David Craig, Senior Vice President, Wholesale Bank Marketing, SunTrust Bank• Todd Hoff, Vice President, Marketing, CHEP• Molly Battin, Chief Brand Strategy Officer, Turner Broadcasting System• Shonodeep Modak, Chief Marketing Officer, Distributed Power Services, General Electric

october 27, 20162016 Customer Care Virtual Event (October)virtual

Perspectives by:• Jennifer Kuechler, Vice President, Customer Experience Management, Altisource• Sarah Miller Wright, Vice President, Customer Care Operations, Shaw Communications

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UpComing events

october 27, 20162016 Customer Experience Think Tank: Demonstrating ROI and Achieving a Seamless Customer Care Experience (Chicago)Chicago, IL

Perspectives by:• Jesse Hoobler, Global Director, Worldwide Software Support, Pitney Bowes

november 2, 20162016 CMO Think Tank: The Future of Data-Driven Marketing (Charlotte)Charlotte, nC

Perspectives by:• Dan Roden, Sr. Director, Product Advocacy, Domo

november 2, 20162016 CFO Breakout Lunch (New York)New York, NY

Perspectives by:• Jeff Henley, Chairman of the Board, Oracle

november 2, 20162016 Chief Financial Officer Leadership Forum (New York)New York, NY

Perspectives by:• Syed Rizvi, Vice President, TCS BPS, Tata• John Paradisi, Managing Director, Group Head Corporate Development and M&A, CIT Group• Khozema Shipchandler, VP & Chief Financial Officer, General Electric• Roger Blanken, Vice President, Finance, International Flavors & Fragrances• Sas Mukherjee, EVP, CFO and Chief Strategy Officer, York Risk Services Group• Erik Charles, Vice President, Product Marketing, Xactly• Alan Gallo, Executive Vice President, Enterprise Strategic Initiatives, American Express• Matthew Cantwell, Vice President, Strategy & Finance, McGraw-Hill Global Education Holdings• Liam Logue, Head of Corporate Development, United Drug• Chetan Bhandari, SVP, Corporate Finance and Treasurer, Toys R Us• Gary Crowe, Senior Vice President & Chief Financial Officer, Ricoh

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UpComing events

november 2, 20162016 Customer Experience Leadership Forum: Fall Event (New York)New York, NY

Perspectives by:• Thom San Filippo, Vice President Customer Service, Dow Jones• Lisa Biggica, Vice President Call Center Support, BB&T Corporation• Brent Cogswell, Vice President - Customer Care Center, Schneider Electric• Michael Stromer, Vice President Digital/ Tech Products, JetBlue Airways Corporation• Michael Borts, Senior Vice President, Client Services, Warner Music Group• Carrie Santonastaso, Vice President, Customer Service, Philadelphia Insurance Companies• Daniel Lebish, Executive Vice President, Chief Operating Officer, Aflac• Michael Biondo, Vice President Customer Operations, iHeartMedia• Eve Snyder, Lead Director/Vice President Customer Centered Transformation, AXA Equitable Life

Insurance Company

november 2, 20162016 CFO Breakout Breakfast (New York)New York, NY

Perspectives by:• Mark Clouse, Partner, A.T. Kearney• Yves Thill, Partner, A.T. Kearney

November 3, 20162016 CMO Think Tank: The Future of Data-Driven Marketing (Washington, DC)Washington, dC

Perspectives by:• Dan Roden, Sr. Director, Product Advocacy, Domo

november 10, 20162016 Chief Marketing Officer Leadership Forum: Fall Event (San Francisco)San Francisco, CA

Perspectives by:• Karen O’Brien, Vice President, Global Social Media, Western Union• Robert Chatwani, Chief Revenue & Marketing Officer, Teespring• Shawn Dennis, Head of Brand Development, DreamWorks Animation SKG• Elie Auvray, CEO & Co-Founder, Jahia• Rohini Jatkar, Head of Integrated Marketing, Essex Property Trust• Geoff Farris, Chief Revenue Officer, Adgorithms• Michael Lacorazza, Executive Vice President, Head of Integrated Marketing, Wells Fargo• Eric Stahl, Senior Vice President, Product Marketing, Salesforce Marketing Cloud• Pamela Greenwalt, Chief Communications & Marketing Officer, Screen Actors Guild• Dave Karraker, Vice President, Engagement & Advocacy, Campari America• Umberto Luchini, Vice President of Marketing, Campari America• Robert Kennedy, Jr., Global Head of e-Commerce & Digital Marketing, Bio-Rad Laboratories

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UpComing events

november 15, 20162016 Human Capital Leadership Forum (Dallas)dallas, tX

Perspectives by:• Jennifer Brungardt, Senior Vice President, Operations Recruiting Manager, Texas Capital Bank• Jamie Kapper, Head of Global Talent Strategies and Talent Acquisition, North America, Ericsson• Jennifer Congdon, Vice President, Human Resources - Applied Water Systems, Xylem• Linda Valdez Thompson, Executive Vice President of Administration and Diversity, Dallas/Fort Worth

International Airport• Karen Thornton, Vice President of Human Resources, FTS International• Melkeya McDuffie, Vice President, Talent Acquisition, Waste Management• Ron Massey, Chief Human Resources Officer, BT Global Services• Denise Grode, Vice President, Global Talent Management & Corporate HR, Lennox International• Phil Pirkle, Executive Vice President, Talent Management, United Supermarkets• David Pumpelly, Regional Sales Director, Avature• Angelia Pelham, Executive Vice President and Chief Human Resources Officer, Cinemark• Issac Jayaraj, Vice President, Human Resources, Schneider Electric

november 17, 20162016 Chief Financial Officer Leadership Forum: Fall Event (Chicago)Chicago, IL

Perspectives by:• Darrell Carpenter, Vice President, Commercial and Industrial Global Finance, Underwriters Laboratories• Norman Smagley, Executive Vice President and Chief Financial Officer, Gogo Inc• Brandt Kucharski, Corporate Controller and Vice President, GrubHub Seamless• Cathy Hauslein, Senior Vice President, Chief Accounting Officer, Mattress Firm• Mitch Helfand, Vice President Finance, Anthem• Dianna Rose, Controller, Ford Motor Company• Louis Cheung, Executive Director, Supply Chain Management, Arkema

december 8, 20162016 Chief Marketing Officer Leadership Forum (Dallas)dallas, tX

Perspectives by:• Gary Griffin, Senior Vice President, Database Marketing, Bank of America• Christelle Flahaux, Vice President, Customer and Field Marketing, Domo• Jennifer Dominiquini, Chief Marketing and Client Experience Officer, BBVA• Naeem Kayani, Vice President, Marketing & Digital Product Management, Nationstar Mortgage• Theresa Palermo, Chief Marketing Officer, Vera Bradley

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UpComing events

December 13, 20162016 Chief Information Officer Leadership Forum (New York)New York, NY

Perspectives by:• Christian Kulczytzky, Vice President, Enterprise System, McGraw Hill Companies• David Sullivan, Vice President, Regional Application Development Planning & Effectiveness, MetLife• Gary Hoberman, Executive Vice President and Co-Chief Information Officer, MetLife• Stan Kreydin, Global Chief Technology Officer, Wyndham Worldwide Corporation• Phillip Miller, Head of Infrastructure & Technical Engineering, Brooks Brothers

december 15, 20162016 Customer Care Leadership Forum (San Francisco)San Francisco, CA

Perspectives by:• Stephen Keeney, Vice President Customer Experience, Global Quality, LAM Research Corp.• Gil Resultan, Senior Vice President, Treasury Management, Wells Fargo• Brian Popelka, Senior Vice President of Customer Care, Overstock.com• Heather Simon, Head of Service Design, Autodesk• Brian Gillespie, Vice President, Forecasting and Financial Excellence, Comcast Corporation• Danielle Coe, Vice President, Customer Strategy, Prudential• Marie Floyd, Senior Vice President, Digital Customer Experience, Wells Fargo & Company• Melanie Arens, Vice President, CX Innovation Program & Digital Customer Experience Delivery Manager,

Wells Fargo• Kelly Hendricks, Area Vice President, Global Customer Service, Verizon• Anish Shah, Head of Customer Engagement, E*TRADE Financial Corporation

december 15, 20162016 Chief Information Officer Leadership Forum (Atlanta)atlanta, ga

Perspectives by:• Lee Crump, Group Vice President & Chief Information Officer, Rollins• Dwain Wilcox, Chief Information Officer, Axiall Corporation• Tim Callahan, SVP, Global Chief Security Officer, Aflac• David Fourqurean, Senior Vice President and Operational Risk Manager, Wells Fargo• Ryan Mannion, Chief Technology Officer, Hearst Corporation• Vish Narendra, Vice President & Chief Information Officer, Graphic Packaging• Serena Sacks, Chief Information Officer, Fulton County School District

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CONTENT NEuTRALITY POLICY

We ask that all speakers, members and sponsors

respect Argyle’s content neutrality guidelines.

We thank you for your continued support for this policy

as a way of protecting the high content standards and trust

that Argyle has established with its members.

• Argyle is proud and protective of our high standards in ensuring the value of all content presented at our events.

• Strict guidelines are in place to ensure that all content presented is balanced and vendor neutral.

• All topics that are covered at our member events are thought leadership-focused and in line with the expectations of our members.

• Argyle seeks to prevent overt sales pitches or unbalanced vendor references.

• Argyle provides all speakers with content presentation guidelines at the behest of our executive membership.

CONTENT NEUTRALITY POLICY