2015 tcc powerpoint slides - justin lau.pdf
TRANSCRIPT
Analyzing the Usability of UH Manoa’s Of6ice of the Registrar’s Website Jus%n Lau Learning Design & Technology | Spring 2015
Outline
• Background
Background | Usability Study | Design | Moving Forward
AGENDA
Outline
• Background • Usability Study
Background | Usability Study | Design | Moving Forward
AGENDA
Outline Background | Usability Study | Design | Moving Forward
• Background • Usability Study
• Design AGENDA
Outline Background | Usability Study | Design | Moving Forward
• Background • Usability Study
• Design • Moving Forward AGENDA
(College Student)
Background | Usability Study | Design | Moving Forward
How did I choose my study?
(College Student)
Contac%ng Office
Background | Usability Study | Design | Moving Forward
How did I choose my study?
(College Student)
Contac%ng Office Course Descrip%ons
Background | Usability Study | Design | Moving Forward
How did I choose my study?
(College Student)
Diploma
Contac%ng Office Course Descrip%ons
Background | Usability Study | Design | Moving Forward
How did I choose my study?
(College Student)
Diploma
Enrollment Verifica%ons
Contac%ng Office Course Descrip%ons
Background | Usability Study | Design | Moving Forward
How did I choose my study?
(College Student)
Diploma
Gradua%on Enrollment Verifica%ons
Contac%ng Office Course Descrip%ons
Background | Usability Study | Design | Moving Forward
How did I choose my study?
(College Student)
Transcripts
Diploma
Gradua%on Enrollment Verifica%ons
Contac%ng Office Course Descrip%ons
Background | Usability Study | Design | Moving Forward
How did I choose my study?
(College Student)
Transcripts
Diploma
Gradua%on Enrollment Verifica%ons
Contac%ng Office Course Descrip%ons
Background | Usability Study | Design | Moving Forward
Update Student Info
How did I choose my study?
How did I choose my study? Background | Usability Study | Design | Moving Forward
How did I choose my study? Background | Usability Study | Design | Moving Forward
How did I choose my study? Background | Usability Study | Design | Moving Forward
How did I choose my study? Background | Usability Study | Design | Moving Forward
How did I choose my study? Background | Usability Study | Design | Moving Forward
How did I choose my study? Background | Usability Study | Design | Moving Forward
How did I choose my study? Current Office of the Registrar Website
Background | Usability Study | Design | Moving Forward
How did I choose my study? Current Office of the Registrar Website
Background | Usability Study | Design | Moving Forward
1) Have you used your University’s Office of the Registrar’s website?
A. Yes B. No
Audience Poll Background | Usability Study | Design | Moving Forward
Audience Poll
2) For those of you that have, how would you rate your experience?
A. Good B. Bad C. Neutral
Background | Usability Study | Design | Moving Forward
What is a Usability Study? Background | Usability Study | Design | Moving Forward
“Watching people try to use what you’re crea%ng…with the inten%on of making it easier for people to
use.”
Krug, S. (2010). Rocket surgery made easy. Berkeley, CA: New Riders.
What is a Usability Study? Background | Usability Study | Design | Moving Forward
1. Observe par%cipants
What is a Usability Study? Background | Usability Study | Design | Moving Forward
1. Observe par%cipants 2. Qualita%ve tests to determine problems
What is a Usability Study? Background | Usability Study | Design | Moving Forward
1. Observe par%cipants 2. Qualita%ve tests to determine problems 3. Make adjustments for improvement
What is a Usability Study? Background | Usability Study | Design | Moving Forward
1. Observe par%cipants 2. Qualita%ve tests to determine problems 3. Make adjustments for improvement 4. Observe & test again
What is a Usability Study? Background | Usability Study | Design | Moving Forward
1. Observe par%cipants 2. Qualita%ve tests to determine problems 3. Make adjustments for improvement 4. Observe & test again 5. Repeat cycle
Audience Poll Background | Usability Study | Design | Moving Forward
3) Have you ever been a part of a usability study?
A. Yes, I’ve parCcipated in a usability study B. Yes, I’ve conducted a usability study C. No, I have no clue what that is D. Know about it, but have not par%cipated or
conducted a usability study
Purpose of Usability Study
Naviga%onal Efficiency
Background | Usability Study | Design | Moving Forward
Purpose of Usability Study
Naviga%onal Efficiency
User Sa%sfac%on
Background | Usability Study | Design | Moving Forward
Purpose of Usability Study
Naviga%onal Efficiency
User Sa%sfac%on
Organiza%on of Content
Background | Usability Study | Design | Moving Forward
Out with the Old
Lack of pictures/graphics
Background | Usability Study | Design | Moving Forward
Out with the Old
Lack of pictures/graphics
Background | Usability Study | Design | Moving Forward
Out with the Old
Text heavy pages
Background | Usability Study | Design | Moving Forward
Out with the Old
Text heavy pages
Background | Usability Study | Design | Moving Forward
Out with the Old
Difficult to find or lack of links
Background | Usability Study | Design | Moving Forward
Out with the Old
Difficult to find or lack of links
Background | Usability Study | Design | Moving Forward
Out with the Old
Other Common Feedback
Background | Usability Study | Design | Moving Forward
In with the New New Background
Before
Background | Usability Study | Design | Moving Forward
In with the New New Background
Before Ager
Background | Usability Study | Design | Moving Forward
In with the New Links & Pictures
Before
Background | Usability Study | Design | Moving Forward
In with the New Links & Pictures
Ager
Background | Usability Study | Design | Moving Forward
Before
In with the New New Graphics
Before
Background | Usability Study | Design | Moving Forward
In with the New New Graphics
Before
Ager
Background | Usability Study | Design | Moving Forward
In with the New Menu Bar
Before
Background | Usability Study | Design | Moving Forward
In with the New Menu Bar
Before
Ager
Background | Usability Study | Design | Moving Forward
In with the New NoCceable PDF Links
Before
Background | Usability Study | Design | Moving Forward
In with the New NoCceable PDF Links
Before
Ager
Background | Usability Study | Design | Moving Forward
In with the New Created PDF Links
Before
Background | Usability Study | Design | Moving Forward
In with the New Created PDF Links
Before Ager
Background | Usability Study | Design | Moving Forward
In with the New ReformaNed InformaCon
Before
Background | Usability Study | Design | Moving Forward
In with the New ReformaNed InformaCon
Before
Ager
Background | Usability Study | Design | Moving Forward
In with the New Eliminated Unnecessary Text
Before
Background | Usability Study | Design | Moving Forward
In with the New Eliminated Unnecessary Text
Before Ager
Background | Usability Study | Design | Moving Forward
In with the New Added More
Before
Background | Usability Study | Design | Moving Forward
In with the New Added More
Before Ager
Background | Usability Study | Design | Moving Forward
In with the New Background | Usability Study | Design | Moving Forward
Before
Added More
In with the New Background | Usability Study | Design | Moving Forward
Before
Ager
Added More
In with the New Background | Usability Study | Design | Moving Forward
Before
Ager
Added More
In with the New Background | Usability Study | Design | Moving Forward
Before
Ager
Added More
In with the New
Contact Us
Added More
Background | Usability Study | Design | Moving Forward
In with the New
Contact Us
Added More
Background | Usability Study | Design | Moving Forward
What’s next?
Before
Provide Specific Dates
Background | Usability Study | Design | Moving Forward
What’s next?
Before
Semester Graduated Diploma Release Date
Spring 2014 ~July 18, 2014
Summer 2014 ~October 17, 2014
Fall 2014 ~March 2, 2015
Spring 2015 ~July 27, 2015
Ager
Background | Usability Study | Design | Moving Forward
Provide Specific Dates
What’s next?
Current
Convenient OpCons
Background | Usability Study | Design | Moving Forward
What’s next?
Current
Email to:
Convenient OpCons
Future
Background | Usability Study | Design | Moving Forward
What’s next? Background | Usability Study | Design | Moving Forward
Convenient OpCons
What have I learned? Background | Usability Study | Design | Moving Forward
• Changes takes %me
What have I learned? Background | Usability Study | Design | Moving Forward
• Changes takes %me • Everyone malers
What have I learned? Background | Usability Study | Design | Moving Forward
• Changes takes %me • Everyone malers • Don’t be offended; change is a good thing
What have I learned? Background | Usability Study | Design | Moving Forward
• Changes takes %me • Everyone malers • Don’t be offended; change is a good thing • Usability study = lots of tes%ng
Thank you!
Thank you!
LTEC instructors/peers
Thank you!
Cri%cal friends
LTEC instructors/peers
Thank you!
Cri%cal friends
LTEC instructors/peers
Study rooms
Thank you!
Cri%cal friends
LTEC instructors/peers
Starbucks/caffeine
Study rooms
Comments/Ques%ons? jus%[email protected]