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2015 Employee Survey

Summary Report

The City of Lawrence, Kansas

Kevyn Gero

Management Assistant

October 2015

CONTENTS

Section 1: Executive Summary

Section 2: Charts and Graphs

Section 3: Tabular Data (Overall Results)

Section 4: Tabular Data by Department

Section 5: Survey Instrument

Section 1:

Executive Summary

Executive Summary

Major Findings

Overall Satisfaction Among City Employees Of the employees surveyed, 78% were satisfied with their current employment at the City of

Lawrence; 9% were unsatisfied and 12% gave a neutral rating.

Top Priorities for Improvement

Question 71. asked employees to select up to three items the City should focus on in the next

two years. The areas that received the highest number of responses were:

equipment and resources

compensation

benefits

Highest Agreement

Employees are satisfied in many areas of their job. The following questions received the

highest levels of agreement (combined agree and strongly agree):

Very Unsatisfied 1.4%

Unsatisfied 8.0%

Neutral 12.1%

Satisfied 57.4%

Very Satisfied 20.9%

Overall Satisfaction With Employment at the City of Lawrence

Survey Question Agree and Strongly Agree

58. I understand the rules and regulations related to my job. 92%

62. I am familiar with the City's Code of Ethics. 88%

27. My department offers high quality customer service. 88%

26. Good citizen/customer service is continually emphasized by

my immediate supervisor. 85%

13. My immediate supervisor treats me with respect. 84%

12. My co-workers treat me and other employees with respect. 84%

18. Co-workers accept fellow employees who are different

from themselves. 81%

63. My immediate supervisor places a lot of emphasis on doing

the right thing. 81%

7. My immediate supervisor does everything reasonably

possible to prevent on-the-job accidents. 80%

Lowest Agreement

The following questions received the highest levels of disagreement (combined disagree and

strongly disagree):

Survey Question Disagree and Strongly Disagree

60. I believe the City Commission understands the working

conditions in my department. 62%

3. We have enough staff in my Department to do our job. 48%

1. Adequate facilities, equipment, personnel and other

resources are available to successfully complete my job. 42%

45. How strongly do you agree with the following statement: "I

believe City leadership will take action to improve the work

environment based on the results of this survey."

39%

57. All promotions in my department are fair and equitable. 37%

15. I believe that managers who treat others unfairly are

disciplined appropriately. 34%

The survey covered thirteen different topic areas, each are outlined below noting the highest

(combined agree and strongly agree) and lowest (combined disagree and strongly disagree)

rated area for each topic.

Equipment and Resources.

The area within equipment and resources that employees rated the highest was:

o The equipment and facilities I use are well maintained.

The area within equipment and resources that employees rated the lowest was:

o We have enough staff in our department to do our job.

Safety.

The areas of safety that employees rated the highest were:

o My immediate supervisor does everything possible to prevent on-the-job accidents.

o I am adequately informed of what to do if I am injured on the job.

The areas of safety that employees rated the lowest were:

o Employees are appropriate recognized for working safely.

o Management understands the safety risks I face in my job.

Working Environment. Of the survey respondents , 67% of the employees

surveyed were satisfied with the overall working environment in their department; 11%

were dissatisfied, 21% gave a neutral rating, and 1% did not have an opinion.

The working environment areas that employees rated the highest were:

o My immediate supervisor treats me with respect.

o Co-workers treat me and other employees with respect.

The working environment areas that employees rated the lowest were:

o I believe that managers who treat others unfairly are disciplined appropriately. o I believe that co-workers who treat others unfairly are disciplined appropriately.

Compensation and Benefits. Of the survey respondents , 66% of the employees

surveyed were satisfied with the overall compensation and benefits that they receive; 13%

were dissatisfied and 21% gave a neutral rating.

The compensation and benefits areas that employees rated the highest were:

o I am aware of the City’s Employee Assistance Program (EAP).

o I understand my healthcare and retirement benefits (health care, KPERS/KP&F,

457, etc.).

The compensation and benefits area that employees rated the lowest was:

o I am paid fairly for the work I perform.

Customer Service and Community Relations.

The customer service and community relations areas that employees rated the highest

were:

o My department offers high quality customer service.

o Good citizen/customer service is continually emphasized by my immediate

supervisor.

The customer service and community relations area that employees rated the lowest was:

o My department has a good reputation with other departments.

Leadership and Managerial Effectiveness. Of the survey respondents , 75% of

the employees surveyed were satisfied with the overall leadership provided by their

immediate supervisor; 14% were dissatisfied and 11% gave a neutral rating. Fifty-seven

percent were satisfied with the overall leadership provided by Department Managers and

forty-six percent of Assistant City Managers and Interim City Manager.

The areas of leadership and managerial effectiveness that employees rated the highest

were:

o My immediate supervisor values me and my work.

o Overall, I am satisfied with the leadership of my immediate supervisor.

The areas of leadership and managerial effectiveness that employees rated the lowest

were:

o How strongly do you agree with the following statement: "I believe City leadership

will take action to improve the work environment based on the results of this

survey."

o Morale is good in my department.

Employee Recognition.

Due to the high number of neutral responses for this topic, one area received both the

highest and lowest ratings.

The area of employee recognition that employees rated the highest and lowest was:

o Employees who perform well receive adequate recognition.

Communication.

The survey asked employees they currently receive their employment-related information

and how they would prefer to receive information. Comparing the results for these two

questions show some alignment to how employees currently receive information and their

preferences.

The top three survey responses for how employees currently receive employment related

information: city email, co-workers and immediate supervisor. Employee preference is to

receive information from city email, immediate supervisor and staff meetings.

The area of communication that employees rated the highest was:

o I am adequately informed when changes take place that affect my work.

The area of communication that employees rated the lowest was:

o I feel like I have a voice.

Professional Development Opportunities.

The professional development area that employees rated the highest was:

o Immediate supervisor understands my career/job goals.

The professional development area that employees rated the lowest was:

o All promotions in my department are fair and equitable.

Policies and Procedures. Of the survey respondents , 92% of the employees

surveyed agreed they understood the rules and regulations related to their job; 2% were

disagreed, 6% gave a neutral rating.

City Commission. Of the survey respondents , 13% of the employees surveyed

agreed that the City Commission understands the working conditions in their department;

62% disagreed and 25% gave a neutral rating.

Ethics. Of the survey respondents , (88%) of employees indicated they were familiar

with the City’s code of ethics; 3% were not familiar with the City’s code of ethics, 9%

were neutral.

The area related to Ethics that employees rated the highest was:

o My immediate supervisor places a lot of emphasis on doing the right thing.

The areas related to Ethics that employees rated the lowest were:

o Management places a lot of emphasis on doing the right thing.

o I feel confident that ethics concern arises it will be handled appropriately.

Support Departments. Of the survey respondents , 65% of employees indicated

they were satisfied with the overall quality of services provided by Support Departments

(Finance, Information Technology, Human Resources, Risk Management, City Clerk,

Central Maintenance Garage, and City Attorney’s Office); 10% were not satisfied, and 25%

were neutral.

Open-Ended Questions. The survey included six open ended questions covering various

topic areas. A space was provided below each question for comments. A report of the

comments can be accessed by visiting the Human Resources Division on the second floor of

City Hall.

Purpose and Methodology

The City Manager’s Office administered an online employee survey for the City of Lawrence

during the summer of 2015. This was the fourth time the City of Lawrence had conducted a

comprehensive survey of employees. The other surveys were conducted in 2002 by GRI

Research and Training; in 2005 and 2008 both were administered by ETC Institute. The purpose

of the survey was to objectively measure employee perceptions regarding a wide range of issues

including:

overall satisfaction with employment at the City

equipment and resources

safety

working environment

compensation and benefits

customer service and community relations

leadership and managerial effectiveness

employee recognition

communication

professional development

policies and procedures

city commission

ethics in government

satisfaction with internal customer departments

Participation in the survey was voluntary and employees were allowed to complete the survey

during work hours. In order to maintain confidentiality on the online survey, most of the

demographic questions were removed except two regarding department and supervisory status.

The survey was 72 questions long and took an average of 15-20 minutes to complete, 567

employees completed the survey representing 67% of the workforce. The sample was

statistically representative of all major departments and the demographic composition of the

City’s labor force. The overall results have a 95% level of confidence with a precision of at least

+/- 3%.

Many of the prior questions contained in the Employee Surveys from 2002, 2005, and 2008 were

included in the 2015 survey. All of the job-related topics were covered from previous surveys.

Compared to previous employee surveys, the number of questions in the 2015 was much lower

but also provided employees more opportunity for open-ended responses.

Section 2:

Charts and Graphs _________________________________________________________________________

358

200

396

67

298

25

68

0

50

100

150

200

250

300

350

400

450

a. My co-workers b. Intranet/Phoenixemployeenewsletter

c. City email d. Posters/flyers e. My immediatesupervisor

f. City social media(Facebook, Twitter)

g. Outside media(Radio, TV,

Newspaper)

Nu

mb

er

of

Re

spo

nse

s

53. How do I get my employment-related information? (Select all that apply)

147

257

350

53 47

299

19 14

0

50

100

150

200

250

300

350

400

Nu

mb

er

of

Re

spo

nse

s

54. I would prefer to get city-related information from: (Select all that apply)

PublicWorks

FireMedical

City Manager’s Office

Finance/Utility

Billing

Information

Technology

PoliceParks andRecreatio

nUtilities

City Attorney’s

Office

Planningand

Development

Services

Prefer Notto Answer

Noresponse

2008 143 122 17 20 9 108 65 64 10 28 3

2015 109 80 14 17 7 140 58 69 11 30 27 6

0

20

40

60

80

100

120

140

160

Axi

s Ti

tle

68. Which department do you currently work for?

Manager (Division Manager, Assistant

Director, Director, Assistant City Manager, City

Manager) 7%

First- line supervisor 13%

Non-supervisor 61%

Prefer not to answer 17%

No answer 2%

69. What is your supervisory status?

312 301

201

168

143

120 109

82

60 50

41 35

0

50

100

150

200

250

300

350

Nu

mb

er

of

Re

spo

nse

s

71. Which three things should the City focus on in the next two years? (Select up to three)

2.8

3.7

2.6

3.2

2.8

3.0

0 1 2 3 4 5

3. We have enough staff in my Department to do our job.

1. Adequate facilities, equipment, personnel and other resources areavailable to successfully complete my job.

Level of Agreement with Various Statements About the City's Equipment and Resources

2015 2008 2005

Number reflects the mean rating given by all respondents (excluding N/A) by percentage of respondents who agreed with the statement.

3.9

3.6

3.7

3

3.7

4

3.8

4

2.9

3.6

3.8

4

3.9

3.9

3.1

3.9

3.8

4.1

3.9

3.8

1 2 3 4 5

10. Employees are appropriately recognized for working safely.

9. I am adequately informed of what to do if I am injured on the job.

8. Management understands the safety risks I face in my job.

7. My immediate supervisor does everything reasonably possible to preventon-the-job accidents.

6. When there is an accident, there is a complete investigation.

5. I receive enough training to help me do my job safely.

Level of Agreement with Various Statements About Safety

2015 2008 2005 2002


3.9

3.8

4.1

3.4

4

4

3.6

4.1

3.4

4.1

4.0

3.6

4.2

3.1

4.1

0 1 2 3 4 5

18. Co-workers accept fellow employees who are different from themselves.

16. I am able to take the time to do my job right.

13. My immediate supervisor treats me with respect.

14. I believe that co-workers who treat others unfairly are disciplinedappropriately.

12. My co-workers treat me and other employees with respect.

Level of Agreement with Various Statements About the City's Working Environment

2015 2008 2005 2002


3.6

3.5

3.6

3.3

3.3

3.4

3.6

3.4

3.7

1 2 3 4 5

25. Overall, I am satisfied with compensation and benefits I receive.

23. I am paid fairly for the work I perform.

22. The City does a good job of providing medical care to injured workers.

Level of Agreement with Various Statements About the City's Compensation and Benefits

2015 2008 2005


*Department management was used in place of immediate supervisor in 2008 survey.

3.8

4

4.1

4.1

1 2 3 4 5

26. Good citizen/customer service is continually emphasized by myimmediate supervisor.

Level of Agreement with Various Statements About the City's Customer Service and Community Relations

2015 2008 2005 2002


2.9

3.6

3.1

3.2

3.2

3.5

3.6

3.2

2.9

3.5

3.7

3.1

3.3

3.3

3.8

3.5

3.5

2.5

2.6

2.4

3.2

3.4

2.6

3.1

3.1

3.7

3.5

3.6

3.4

3.3

3.3

3.4

3.6

3.0

3.2

3.3

3.9

3.5

3.6

1 2 3 4 5

44. Overall, I am satisfied with the leadership of the Interim City Managerand Assistant City Managers.

43. The Interim City Manager values me and my work.

42. I feel comfortable asking about decisions the Interim City Manager hasmade.

41. Overall, I am satisfied with the leadership of the Department Managers.

40. My Department values me and my work.

39. Morale is good in my department.

38. In my department, discipline is fair.

36. I feel comfortable asking about a decision a Department Manager hasmade.

35. Overall, I am satisfied with the leadership of my immediate supervisor.

32. My immediate supervisor evaluates employees using the samestandards for everyone.

31. I feel comfortable asking about decisions my immediate supervisor hasmade.

Level of Agreement with Various Statements About Leadership and Managerial Effectiveness

2015 2008 2005 2002


2.8

3

3.2

3

3

3

2.9

3.0

3.1

3.1

1 2 3 4 5

48. Rewards and recognition are distributed fairly in my department.

47. The LEAP Award program does a good job at recognizing anemployee's outstanding work performance.

46. Employees who perform well receive adequate recognition.

Level of Agreement with Various Statements About the City's Rewards and Recognition

2015

2008

2005

2002


3.2

2.9

3.5

2.8

3.4

2.9

3.2

0 1 2 3 4 5

52. City Departments communicate with each other about importantchanges.

50. I am adequately informed when changes take place that affect my work.

Level of Agreement with Various Statements About the City's Communication

2015 2008 2005 2002


2.7

3.2

2.9

2.9

3.5

2.8

2.6

3.4

2.9

3.1

3.2

1 2 3 4 5

52. City Departments communicate with each other about importantchanges.

51. I feel like I have a voice.

50. I am adequately informed when changes take place that affect mywork.

Level of Agreement with Various Statements About the City's Communication

2015 2008 2005 2002


3.6

3.6

3.7

3.7

1 2 3 4 5

55. My immediate supervisor undersands my career/job goals.

Level of Agreement with Various Statements About Professional Development

2015 2008 2005 2002


3.7

4.1

3

4.1

3.7

4.2

1 2 3 4 5

59. The City's policies and procedures serve the needs of my Department.

58. I understand the rules and regulations related to my job.

Level of Agreement with Various Statements About the City's Policies and Procedures

2015 2008 2005


3.3

2.4

3.1

2.5

2.7

2.1

2.9

2.3

1 2 3 4 5

61. The City Commission values the work I do for the community.

60. I believe the City Commission understands the working conditions inmy department.

Level of Agreement with Various Statements About the City Commission and Employee Relationship

2015 2008 2005 2002


3.7

3.9

3.8

3.8

4.1

4.1

1 2 3 4 5

64. Management (anyone above immediate supervisor) places a lot ofemphasis on doing the right thing.

63. My immediate supervisor places a lot of emphasis on doing the rightthing.

62. I am familiar with the City's Code of Ethics.

Level of Agreement with Various Statements About Ethics

2015 2008


Section 3:

Tabular Data (Overall Results)

A. Equipment and Resources

(N=567)

Strongly Disagree Disagree Neutral Agree Strongly Agree N/A

1. Adequate facilities, equipment, personnel and other resources are available to successfully

complete my job.

19.1% 23.1% 10.6% 36.2% 10.8% .2%

2. The equipment and facilities I use are well-maintained.

13.6% 18.0% 18.6% 27.5% 12.2% .2%

3. We have enough staff in my Department to do our job.

15.1% 32.4% 18.8% 28.2% 5.3% .2%

B. Safety

(N=567)


5. I receive enough training to help me do my job

safely.

2.6% 7.9% 13.6% 53.6% 20.3% 1.9%

6. When there is an accident, there is a complete investigation.

1.6% 2.5% 19.3% 39.8% 23.2% 13.6%

7. My immediate supervisor does everything reasonably possible to prevent on-the-job accidents.

2.8% 3.7% 12.4% 39.6% 36.5% 5.0%

8. Management understands the safety risks I face in my job.

5.7% 7.8% 15.1% 36.2% 29.4% 5.9%

9. I am adequately informed of what to do if I am injured on the job.

2.5% 6.0% 14.4% 49.9% 24.3% 2.8%

10. Employees are appropriately recognized for working safely.

8.9% 17.1% 30.0% 29.3% 8.4% 6.3%

11. There is a strong safety culture in my work area.

3.6% 5.7% 20.8% 40.4% 24.7% 4.8%

C. Working Environment

(N=567)


12. My co-workers treat me and other employees

with respect.

1.1% 4.2% 10.6% 52.9% 31.2% 0.0%

13. My immediate supervisor treats me with respect.

2.3% 5.7% 8.0% 39.0% 44.8% 0.2%

14. I believe that co-workers who treat other unfairly are disciplined appropriately.

6.2% 14.0% 31.4% 36.0% 7.6% 4.8%

15. I believe that managers who treat others unfairly are disciplined appropriately.

13.7% 18.4% 30.3% 25.5% 6.4% 5.7%

16. I am able to take the time to do my job right. 5.1% 12.7% 18.7% 48.4% 15.0% 0.0%

17. Shift assignments are fair and meet my needs. 4.8% 8.4% 17.3% 44.0% 15.5% 10.1%

18. Co-workers accept fellow employees who are different from themselves.

1.6% 3.8% 13.6% 54.5% 26.1% 0.5%

D. Compensation and Benefits

(N=567)


20. I understand my healthcare and retirement

benefits (healthcare, KPERS/KP&F, 457, etc.).

1.4% 9.2% 21.9% 58.5% 8.5% 0.5%

21. Benefit contributions are fairly shared between employee and the city.

2.7% 5.7% 28.8% 51.0% 10.6% 1.2%

22. The City does a good job of providing medical care to injured workers.

3.4% 4.6% 23.9% 45.3% 14.5% 8.3%

23. I am paid fairly for the work I perform.

5.5% 15.3% 21.9% 46.3% 11.0% 0.0%

24. I am aware of the City’s Employee Assistance Program (EAP).

3.2% 10.8% 15.9% 52.4% 16.8% 0.9%

25. Overall, I am satisfied with compensation and benefits I receive.

2.8% 10.1% 21.4% 52.0% 13.5% 0.2%

E. Customer Service and Community Relations

(N=567)


26. Good citizen/customer service is continually

emphasized by my immediate supervisor.

1.8% 4.4% 8.7% 50.1% 34.5% 0.5%

27. My department offers high quality customer service.

1.6% 2.8% 7.5% 42.7% 44.8% 0.5%

28. My department has a good reputation with citizens, the business community and other cities.

2.1% 6.2% 16.0% 44.0% 30.9% 0.7%

29. My department has a good reputation with other departments.

3.7% 7.8% 17.8% 43.5% 26.4% 0.7%

F. Immediate Supervisor: Leadership and Managerial Effectiveness

(N=567)


31. I feel comfortable asking about decisions my immediate supervisor has made.

6.5% 13.6% 12.9% 46.6% 20.3% 0.0%

32. My immediate supervisor evaluates employees using the same standards for everyone.

7.3% 13.5% 16.2% 41.6% 20.1% 1.4%

33. Performance evaluations provide my helpful feedback about my work.

10.4% 13.2% 23.8% 39.2% 11.6% 1.8%

34. My immediate supervisor values me and my work.

3.7% 5.3% 13.8% 44.4% 32.8% 0.0%

35. Overall, I am satisfied with the leadership of my immediate supervisor.

6.0% 8.0% 11.0% 40.8% 34.2% 0.0%

G. Department: Leadership and Managerial Effectiveness

(N=567)


36. I feel comfortable asking about a decision a

Department manager has made.

10.8% 16.8% 20.7% 39.0% 12.4% 0.4%

37. My department evaluates employees using the same standards for everyone.

13.5% 16.3% 25.9% 32.8% 10.1% 1.4%

38. In my department, discipline is fair. 9.5% 15.4% 28.1% 36.6% 8.7% 1.8%

39. Morale is good in my department. 17.1% 17.8% 23.7% 32.7% 8.7% 0.0%

40. My Department values me and my work. 7.1% 8.0% 19.4% 52.4% 13.1% 0.0%

41. Overall, I am satisfied with the leadership of the Department Managers.

11.5% 11.0% 20.2% 42.7% 14.4% 0.2%

H. City Leadership: Leadership and Managerial Effectiveness

(N=567)


42. I feel comfortable asking about decisions the

Interim City manager has made.

5.1% 9.9% 41.1% 32.1% 6.9% 4.8%

43. The Interim City manager values me and my work.

4.4% 6.4% 45.9% 31.0% 8.0% 4.3%

44. Overall, I am satisfied with the leadership of the Interim City Manager and Assistant City managers.

3.4% 4.8% 43.5% 36.2% 8.6% 3.6%

45. How strongly do you agree with the following statement: “I believe City leadership will take action to improve the work environment based on the results of this survey.”

13.4% 25.8% 33.0% 24.2% 3.5% 0.0%

I. Employee Rewards and Recognition

(N=567)


46. Employees who perform well receive

adequate recognition.

8.2% 20.8% 28.8% 37.7% 3.6% 0.9%

47. The LEAP Award program does a good job at recognizing an employee’s outstanding work performance.

5.5% 15.0% 38.8% 33.9% 3.0% 3.8%

48. Rewards and recognition are distributed fairly in my department.

9.5% 17.7% 35.9% 29.3% 3.9% 3.8%

J. Communication

(N=567)


50. I am adequately informed when changes take

place that affect my work.

6.7% 21.1% 20.0% 46.4% 5.5% 0.4%

51. I feel like I have a voice. 9.6% 19.6% 24.2% 38.3% 7.7% 0.5%

52. City Departments communicate with each other about important changes.

7.2% 19.3% 46.0% 23.5% 1.8% 2.2%

K. Professional Development Opportunities

(N=567)


55. My immediate supervisor understands my

career/job goals.

4.4% 9.4% 16.4% 48.2% 20.7% 0.9%

56. The City provides me opportunities to move toward my career/job goals.

7.4% 13.3% 26.9% 40.9% 10.4% 1.1%

57. All promotions in my department are fair and equitable.

16.0% 19.5% 26.4% 25.9% 7.3% 5.0%

M. Policies and Procedures

(N=567)


58. I understand the rules and regulations related to my job.

0.4% 1.6% 5.8% 63.7% 28.1% 0.4%

59. The City’s policies and procedures serve the needs of my Department.

1.4% 7.6% 23.4% 56.5% 10.6% 0.5%

L. City Commission and Employee Relationship

(N=567)


60. I believe the City Commission understands

the working conditions in my department.

26.0% 35.2% 25.3% 11.7% 1.2% 0.7%

61. The City Commission values the work I do for the Community.

12.8% 19.9% 33.5% 28.7% 4.3% 0.9%

N. Ethics in Government

(N=567)


62. I am familiar with the City’s Code of Ethics. 1.1% 2.1% 8.8% 63.1% 24.6% 0.4%

63. My immediate supervisor places a lot of emphasis on doing the right thing.

2.3% 4.2% 12.0% 41.9% 39.6% 0.0%

64. Management (anyone above immediate supervisor) places a lot of emphasis on doing the right thing.

3.2% 8.3% 19.6% 41.6% 27.1% 0.2%

65. I feel confident that if an ethics concern arises it will be handed appropriately.

4.1% 10.8% 19.6% 42.3% 23.1% 0.2%

O. Satisfaction with Support Departments

(N=567)

Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A

66. How satisfied are you with the overall quality

of service provided by Support Departments ( Finance, Information Technology, Human

resources, Risk Management, City Clerk, Central

Maintenance Garage, and City Attorney’s Office)?

1.6% 8.3% 24.5% 54.4% 10.5% 0.7%

City Manager’s Office (Human Resources, City Clerk, and Risk Management)

14 3%

Finance/ Utility Billing 17 3%

Fire Medical 80 14 Planning and Development Services 30 5%

Information Technology 7 1%

City Attorney’s Office (Prosecutor’s Office and Municipal Court)

11 2%

Parks and Recreation 58 10%

Police 140 25%

Public Works 109 19%

Utilities 69 12%

Prefer not to answer 27 5%

No response 6 1%

Q68. Which department do you currently work for?

Number Percent

Section 4:

Tabular Data by Department

QA: Equipment and Resources

N=567 Q68 In which department do you work __ City Attorney’s Office 01

City Mgr’s Office 02

Finance/Utility Billing 03

Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10

Prefer Not to Answer/ No response 99

Total

Q1 Adequate facilities, equipment, personnel and other resources are available to successfully complete my job.

1=Strongly disagree 63.6% 0.0% 0.0% 1.3% 6.7% 14.3% 8.8% 53.6% 9.2% 2.9% 15.6% 19.1%

2=Disagree 9.1% 35.7% 17.6% 7.5% 20.0% 14.3% 33.3% 28.6% 28.4% 11.6% 34.4% 23.1%

3=Neutral 0.0% 0.0% 5.9% 7.5% 3.3% 14.3% 10.5% 11.4% 19.3% 4.3% 15.6% 10.6%

4=Agree 9.1% 50.0% 64.7% 65.0% 53.3% 42.9% 45.6% 6.4% 34.9% 50.7% 21.9% 36.2%

5=Strongly agree 18.2% 14.3% 11.8% 18.8% 16.7% 14.3% 1.8% 0.0% 7.3% 30.4% 12.5% 10.8%

9=NA 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.9% 0.0% 0.0% 0.2%


N=567 Q68 In which department do you work City Attorney’s Office 01



Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q2 The equipment and facilities I use are well-maintained.


2=Disagree 9.1% 14.3% 17.6% 7.6% 6.7% 0.0% 17.2% 31.4% 22.9% 1.4% 25.0% 18.0%

3=Neutral 0.0% 14.3% 5.9% 25.3% 30.0% 14.3% 12.1% 17.1% 22.9% 11.6% 25.0% 18.6%

4=Agree 9.1% 35.7% 52.9% 48.1% 43.3% 71.4% 60.3% 11.4% 37.6% 50.7% 43.8% 37.5%

5=Strongly agree 18.2% 35.7% 23.5% 16.5% 16.7% 14.3% 6.9% 0.7% 9.2% 33.3% 3.1% 12.2%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.9% 0.0% 0.0% 0.2%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q3 We have enough staff in my Department to do our job.

1=Strongly disagree 80% 7.1% 0.0% 6.3% 0.0% 28.6% 21.4% 30.7% 6.4% 4.3% 12.5% 15.1%

2=Disagree 0.0% 50.0% 11.8% 30.0% 20.0% 14.3% 50.0% 45.7% 26.6% 11.6% 43.8% 32.4%

3=Neutral 10.0% 14.3% 23.5% 26.3% 30.0% 28.6% 16.1% 12.9% 21.1% 14.5% 21.9% 18.8%

4=Agree 10.0% 21.4% 58.8% 31.3% 33.3% 28.6% 8.9% 10.0% 38.5% 59.4% 18.8% 28.2%

5=Strongly agree 0.0% 7.1% 5.9% 6.3% 16.7% 0.0% 3.6% 0.7% 6.4% 10.1% 3.1% 5.3%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.9% 0.0% 0.0% 0.2%

QA: Safety




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q5 I receive enough training to help me do my job safely.


2=Disagree 18.2% 0.0% 11.8% 6.3% 3.3% 0.0% 6.9% 9.3% 5.5% 10.1% 15.6% 7.9%

3=Neutral 36.4% 7.1% 5.9% 17.5% 13.3% 0.0% 13.8% 12.1% 11.9% 7.2% 31.3% 13.6%

4=Agree 9.1% 35.7% 41.2% 47.5% 56.7% 57.1% 50.0% 63.6% 61.5% 49.3% 40.6% 53.6%

5=Strongly agree 0.0% 50.0% 35.3% 28.8% 26.7% 0.0% 24.1% 12.9% 16.5% 26.1% 9.4% 20.3%

9=NA 27.3% 0.0% 5.9% 0.0% 0.0% 42.9% 3.4% 0.0% 1.8% 0.0% 0.0% 1.9%

QA: Safety




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q6 When there is an accident, there is a complete investigation.


2=Disagree 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 6.9% 0.7% 4.6% 1.4% 6.3% 2.5%

3=Neutral 50.0% 14.3% 23.5% 12.7% 20.0% 14.3% 25.9% 13.6% 25.7% 14.5% 28.1% 19.3%

4=Agree 0.0% 7.1% 17.6% 45.6% 13.3% 0.0% 39.7% 47.9% 45.9% 37.7% 46.9% 39.8%

5=Strongly agree 10.0% 21.4% 11.8% 38.0% 30.0% 0.0% 10.3% 30.0% 13.8% 29.0% 9.4% 23.2%

9=NA 40.0% 57.1% 41.2% 3.8% 36.7% 85.7% 15.5% 5.7% 8.3% 14.5% 6.3% 13.6%

QA: Safety




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q7 My immediate supervisor does everything reasonably possible to prevent on-the-job accidents.


2=Disagree 27.3% 0.0% 11.8% 0.0% 0.0% 0.0% 10.3% 0.7% 5.5% 2.9% 3.1% 3.7%

3=Neutral 18.2% 14.3% 5.9% 6.3% 16.7% 0.0% 22.4% 11.6% 11.0% 10.1% 21.9% 12.4%

4=Agree 9.1% 7.1% 29.4% 32.5% 36.7% 28.6% 32.8% 48.6% 46.8% 34.8% 53.1% 39.6%

5=Strongly agree 9.1% 42.9% 35.3% 60.0% 40.0% 42.9% 25.9% 34.8% 27.5% 47.8% 12.5% 36.5%

9=NA 27.3% 35.7% 17.6% 1.3% 6.7% 28.6% 5.2% 2.2% 2.8% 2.9% 3.1% 5.0%

QA: Safety




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q8 Management understands the safety risks I face in my job.


2=Disagree 18.2% 0.0% 5.9% 0.0% 3.3% 0.0% 17.2% 8.6% 8.3% 2.9% 21.9% 7.8%

3=Neutral 18.2% 0.0% 17.6% 13.9% 16.7% 0.0% 22.4% 9.4% 17.6% 18.8% 18.8% 15.1%

4=Agree 0.0% 21.4% 29.4% 36.7% 36.7% 42.9% 34.5% 38.8% 42.6% 30.4% 37.5% 36.2%

5=Strongly agree 9.1% 50.0% 23.5% 46.8% 26.7% 14.3% 10.3% 38.1% 20.4% 33.3% 12.5% 29.4%

9=NA 27.3% 28.6% 23.5% 2.5% 16.7% 42.9% 6.9% 1.4% 4.6% 1.4% 0.0% 5.9%

QA: Safety




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q9 I am adequately informed of what to do if I am injured on the job.


2=Disagree 27.3% 8.3% 5.9% 1.3% 3.3% 14.3% 8.6% 3.6% 6.5% 5.8% 15.6% 6.0%

3=Neutral 9.1% 25.0% 29.4% 7.5% 26.7% 14.3% 20.7% 12.9% 14.8% 10.1% 12.5% 14.4%

4=Agree 18.2% 41.7% 23.5% 48.8% 46.7% 28.6% 46.6% 51.8% 58.3% 53.6% 50.0% 49.9%

5=Strongly agree 9.1% 16.7% 23.5% 42.5% 20.0% 14.3% 17.2% 28.8% 13.9% 27.5% 15.6% 24.3%

9=NA 27.3% 8.3% 11.8% 0.0% 3.3% 28.6% 3.4% 0.7% 2.8% 0.0% 3.1% 2.8%

QA: Safety




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q10 Employees are appropriately recognized for working safely.


2=Disagree 11.1% 0.0% 11.8% 11.3% 3.3% 0.0% 36.8% 14.4% 15.0% 27.9% 21.9% 17.1%

3=Neutral 11.1% 21.4% 23.5% 32.5% 40.0% 28.6% 29.8% 36.7% 30.8% 14.7% 28.1% 30.0%

4=Agree 0.0% 7.1% 11.8% 37.5% 33.3% 14.3% 21.1% 33.1% 31.8% 30.9% 21.9% 29.3%

5=Strongly agree 0.0% 21.4% 23.5% 15.0% 13.3% 0.0% 3.5% 6.5% 4.7% 10.3% 3.1% 8.4%

9=NA 33.3% 50.0% 23.5% 1.3% 6.7% 57.1% 3.5% 3.6% 2.8% 2.9% 6.3% 6.3%

QA: Safety




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q11 There is a strong safety culture in my work area.


2=Disagree 9.1% 0.0% 11.8% 0.0% 0.0% 0.0% 12.1% 5.0% 9.3% 2.9% 9.7% 5.7%

3=Neutral 36.4% 21.4% 17.6% 6.3% 26.7% 14.3% 41.4% 20.1% 19.6% 14.7% 32.3% 20.8%

4=Agree 0.0% 21.4% 29.4% 45.0% 40.0% 42.9% 24.1% 39.6% 51.4% 47.1% 38.7% 40.4%

5=Strongly agree 9.1% 21.4% 11.8% 46.3% 26.7% 0.0% 15.5% 30.9% 9.3% 33.8% 9.7% 24.7%

9=NA 27.3% 35.7% 23.5% 2.5% 6.7% 42.9% 3.4% 1.4% 2.8% 0.0% 3.2% 4.8%

QA: Working Environment




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q12 My co-workers treat me and other employees with respect.


2=Disagree 36.4% 0.0% 0.0% 2.5% 0.0% 0.0% 3.4% 2.1% 3.7% 5.8% 15.6% 4.2%

3=Neutral 9.1% 7.1% 11.8% 7.5% 3.3% 0.0% 10.3% 6.4% 16.7% 17.4% 12.5% 10.6%

4=Agree 27.3% 28.6% 70.6% 51.3% 33.3% 33.3% 55.2% 55.7% 64.8% 49.3% 40.6% 52.9%

5=Strongly agree 18.2% 64.3% 17.6% 38.8% 63.3% 50.0% 31.0% 35.0% 13.9% 26.1% 28.1% 31.2%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q13 My immediate supervisor treats me with respect.


2=Disagree 36.4% 0.0% 6.3% 3.8% 6.7% 0.0% 3.5% 2.1% 11.0% 3.0% 9.4% 5.7%

3=Neutral 9.1% 0.0% 18.8% 2.5% 3.3% 0.0% 17.5% 7.1% 8.3% 6.0% 15.6% 8.0%

4=Agree 9.1% 28.6% 31.3% 36.7% 26.7% 42.9% 35.1% 35.7% 48.6% 44.8% 50.0% 39.0%

5=Strongly agree 36.4% 64.3% 37.5% 57.0% 63.3% 57.1% 38.6% 53.6% 29.4% 43.3% 21.9% 44.8%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 0.2%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q14 I believe that co-workers who treat other unfairly are disciplined appropriately.


2=Disagree 18.2% 0.0% 17.6% 12.5% 6.7% 0.0% 20.7% 11.4% 14.0% 20.6% 15.6% 14.0%

3=Neutral 36.4% 57.1% 41.2% 22.5% 30.0% 0.0% 37.9% 35.7% 33.6% 25.0% 18.8% 31.4%

4=Agree 0% 14.3% 29.4% 50.0% 36.7% 57.1% 24.1% 37.9% 35.5% 36.8% 34.4% 36.0%

5=Strongly agree 9.1% 14.3% 5.9% 12.5% 20.0% 14.3% 1.7% 10.0% 2.8% 1.5% 9.4% 7.6%

9=NA 0.0% 14.3% 5.9% 2.5% 6.7% 14.3% 10.3% 2.1% 4.7% 4.4% 6.3% 4.8%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q15 I believe that managers who treat others unfairly are disciplined appropriately.


2=Disagree 18.2% 7.1% 5.9% 16.5% 6.7% 0.0% 34.5% 16.5% 21.3% 18.8% 18.8% 18.4%

3=Neutral 36.4% 35.7% 52.9% 26.6% 36.7% 14.3% 27.6% 34.5% 26.9% 21.7% 37.5% 30.3%

4=Agree 0.0% 14.3% 17.6% 41.8% 20.0% 28.6% 15.5% 25.9% 27.8% 24.6% 18.8% 25.5%

5=Strongly agree 9.1% 21.4% 5.9% 8.9% 16.7% 28.6% 1.7% 7.9% 1.9% 2.9% 3.1% 6.4%

9=NA 0.0% 21.4% 11.8% 3.8% 16.7% 28.6% 5.2% 3.6% 6.5% 2.9% 0.0% 5.7%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q16 I am able to take the time to do my job right.


2=Disagree 36.4% 14.3% 5.9% 8.8% 16.7% 28.6% 8.6% 15.8% 11.0% 4.3% 28.1% 12.7%

3=Neutral 9.1% 28.6% 29.4% 18.8% 6.7% 0.0% 15.5% 26.6% 17.4% 14.5% 12.5% 18.7%

4=Agree 9.1% 28.6% 52.9% 55.0% 46.7% 42.9% 53.4% 37.4% 57.8% 52.2% 53.1% 48.4%

5=Strongly agree 27.3% 28.6% 11.8% 17.5% 26.7% 28.6% 8.6% 15.8% 8.3% 21.7% 3.1% 15.0%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q17 Shift assignments are fair and meet my needs.


2=Disagree 30.0% 0.0% 0.0% 3.8% 3.3% 14.3% 10.5% 11.5% 5.6% 7.2% 18.8% 8.4%

3=Neutral 30.0% 7.1% 11.8% 12.7% 10.0% 0.0% 22.8% 17.3% 23.1% 17.4% 12.5% 17.3%

4=Agree 0.0% 14.3% 47.1% 63.3% 33.3% 28.6% 40.4% 41.7% 50.0% 36.2% 46.9% 44.0%

5=Strongly agree 10.0% 28.6% 11.8% 17.7% 26.7% 42.9% 10.5% 16.5% 12.0% 17.4% 3.1% 15.5%

9=NA 20.0% 50.0% 29.4% 2.5% 26.7% 14.3% 8.8% 9.4% 5.6% 5.8% 12.5% 10.1%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q18 Co-workers accept fellow employees who are different from themselves.


2=Disagree 30.0% 0.0% 12.5% 2.5% 0.0% 0.0% 3.5% 0.7% 4.6% 7.4% 3.1% 3.8%

3=Neutral 20.0% 15.4% 6.3% 10.1% 6.7% 14.3% 10.5% 11.5% 20.2% 11.8% 25.0% 13.6%

4=Agree 0.0% 30.8% 62.5% 55.7% 56.7% 42.9% 61.4% 53.2% 58.7% 55.9% 50.0% 54.5%

5=Strongly agree 30.0% 53.8% 18.8% 30.4% 36.7% 28.6% 21.1% 33.8% 15.6% 23.5% 12.5% 26.1%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 6.3% 0.5%

QA: Compensation and Benefits




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q20 I understand my healthcare and retirement benefits (healthcare, KPERS/KP&F, 457, etc.).


2=Disagree 18.2% 14.3% 0.0% 5.0% 13.3% 0.0% 10.3% 8.6% 9.2% 7.2% 22.6% 9.2%

3=Neutral 9.1% 7.1% 29.4% 28.8% 10.0% 28.6% 17.2% 14.3% 31.2% 26.1% 22.6% 21.9%

4=Agree 72.7% 50.0% 64.7% 57.5% 53.3% 42.9% 63.8% 67.9% 53.2% 53.6% 41.9% 58.5%

5=Strongly agree 0.0% 21.4% 5.9% 8.8% 20.0% 28.6% 1.7% 9.3% 5.5% 7.2% 12.9% 8.5%

9=NA 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.5%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q21 Benefit contributions are fairly shared between employee and the city.


2=Disagree 10.0% 0.0% 0.0% 5.0% 0.0% 0.0% 5.2% 5.7% 9.3% 2.9% 12.5% 5.7%

3=Neutral 30.0% 28.6% 23.5% 37.5% 16.7% 14.3% 31.0% 27.1% 27.8% 24.6% 40.6% 28.8%

4=Agree 50.0% 42.9% 58.8% 46.3% 50.0% 28.6% 51.7% 55.7% 50.0% 56.5% 37.5% 51.0%

5=Strongly agree 0.0% 28.6% 17.6% 8.8% 30.0% 57.1% 6.9% 9.3% 8.3% 8.7% 3.1% 10.6%

9=NA 10.0% 0.0% 0.0% 1.3% 3.3% 0.0% 3.4% 0.7% 0.0% 1.4% 0.0% 1.2%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q22 The City does a good job of providing medical care to injured workers.


2=Disagree 0.0% 7.1% 5.9% 2.5% 0.0% 0.0% 1.7% 9.4% 4.6% 0.0% 9.7% 4.6%

3=Neutral 54.5% 14.3% 11.8% 26.3% 13.3% 0.0% 24.1% 26.6% 27.5% 18.8% 19.4% 23.9%

4=Agree 27.3% 21.4% 58.8% 48.8% 33.3% 14.3% 50.0% 46.0% 41.3% 53.6% 48.4% 45.3%

5=Strongly agree 9.1% 28.6% 11.8% 20.0% 26.7% 28.6% 12.1% 9.4% 16.5% 13.0% 6.5% 14.5%

9=NA 9.1% 28.6% 11.8% 2.5% 26.7% 57.1% 12.1% 1.4% 5.5% 11.6% 9.7% 8.3%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q23 I am paid fairly for the work I perform.


2=Disagree 20.0% 7.1% 6.3% 10.0% 13.3% 0.0% 22.4% 10.1% 20.4% 19.1% 25.0% 15.3%

3=Neutral 30.0% 14.3% 12.5% 20.0% 26.7% 0.0% 22.4% 25.9% 17.6% 20.6% 31.3% 21.9%

4=Agree 30.0% 50.0% 56.3% 51.3% 46.7% 85.7% 41.4% 47.5% 46.3% 44.1% 31.3% 46.3%

5=Strongly agree 20.0% 21.4% 18.8% 17.5% 13.3% 14.3% 5.2% 13.7% 6.5% 8.8% 0.0% 11.0%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q24 I am aware of the City’s Employee Assistance Program (EAP).


2=Disagree 18.2% 0.0% 11.8% 1.3% 10.0% 0.0% 15.8% 10.1% 21.1% 7.2% 6.3% 10.8%

3=Neutral 18.2% 14.3% 0.0% 10.0% 6.7% 0.0% 15.8% 15.8% 20.2% 24.6% 18.8% 15.9%

4=Agree 45.5% 50.0% 82.4% 65.0% 36.7% 42.9% 50.9% 53.2% 46.8% 46.4% 56.3% 52.4%

5=Strongly agree 18.2% 28.6% 5.9% 23.8% 40.0% 42.9% 5.3% 18.7% 8.3% 15.9% 15.6% 16.8%

9=NA 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 5.3% 0.0% 0.0% 1.4% 0.0% 0.9%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q25 Overall, I am satisfied with compensation and benefits I receive.


2=Disagree 0.0% 7.1% 0.0% 10.3% 3.3% 0.0% 22.4% 6.5% 11.2% 4.3% 31.3% 10.1%

3=Neutral 18.2% 14.3% 5.9% 20.5% 30.0% 14.3% 13.8% 25.9% 17.8% 29.0% 18.8% 21.4%

4=Agree 72.7% 50.0% 70.6% 52.6% 43.3% 42.9% 56.9% 51.8% 52.3% 47.8% 43.8% 52.0%

5=Strongly agree 9.1% 28.6% 17.6% 15.4% 23.3% 42.9% 3.4% 14.4% 13.1% 13.0% 3.1% 13.5%

9=NA 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.2%

QA: Customer Service and Community Relations




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q26 Good citizen/customer service is continually emphasized by my immediate supervisor.


2=Disagree 0.0% 7.1% 11.8% 0.0% 0.0% 0.0% 8.6% 0.7% 11.0% 2.9% 6.3% 4.4%

3=Neutral 20.0% 7.1% 11.8% 3.8% 10.0% 0.0% 5.2% 10.1% 11.0% 10.1% 6.3% 8.7%

4=Agree 50.0% 28.6% 41.2% 38.8% 30.0% 71.4% 53.4% 50.4% 51.4% 65.2% 62.5% 50.1%

5=Strongly agree 30.0% 50.0% 35.3% 57.5% 60.0% 28.6% 29.3% 37.4% 22.9% 18.8% 18.8% 34.5%

9=NA 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.9% 1.4% 0.0% 0.5%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q27 My department offers high quality customer service.


2=Disagree 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 8.6% 2.9% 3.7% 2.9% 0.0% 2.8%

3=Neutral 10.0% 0.0% 11.8% 1.3% 3.3% 14.3% 8.6% 7.4% 7.3% 14.5% 9.4% 7.5%

4=Agree 40.0% 21.4% 58.8% 30.0% 30.0% 57.1% 50.0% 41.9% 52.3% 40.6% 46.9% 42.7%

5=Strongly agree 50.0% 78.6% 23.5% 68.8% 66.7% 28.6% 31.0% 45.6% 33.0% 37.7% 40.6% 44.8%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.7% 0.0% 2.9% 0.0% 0.5%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q28 My department has a good reputation with citizens, the business community and other cities.


2=Disagree 18.2% 7.1% 11.8% 0.0% 3.4% 0.0% 5.2% 9.4% 6.5% 5.8% 6.5% 6.2%

3=Neutral 36.4% 0.0% 29.4% 1.3% 31.0% 28.6% 15.5% 19.4% 13.0% 18.8% 19.4% 16.0%

4=Agree 27.3% 28.6% 35.3% 36.3% 55.2% 28.6% 48.3% 44.6% 50.9% 40.6% 48.4% 44.0%

5=Strongly agree 18.2% 57.1% 17.6% 62.5% 10.3% 42.9% 31.0% 24.5% 24.1% 30.4% 19.4% 30.9%

9=NA 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.9% 1.4% 0.0% 0.7%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q29 My department has a good reputation with other departments.


2=Disagree 18.2% 7.1% 12.5% 1.3% 6.7% 0.0% 8.6% 5.1% 12.1% 13.0% 6.5% 7.8%

3=Neutral 45.5% 0.0% 31.3% 7.5% 16.7% 28.6% 29.3% 14.5% 13.1% 30.4% 16.1% 17.8%

4=Agree 18.2% 42.9% 31.3% 46.3% 46.7% 57.1% 37.9% 47.8% 48.6% 30.4% 48.4% 43.5%

5=Strongly agree 18.2% 42.9% 18.8% 45.0% 30.0% 14.3% 22.4% 31.2% 19.6% 13.0% 16.1% 26.4%

9=NA 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.7% 0.9% 1.4% 0.0% 0.7%

QA: Immediate Supervisor: Leadership and Managerial Effectiveness




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q31 I feel comfortable asking about decisions my immediate supervisor has made.


2=Disagree 63.6% 0.0% 0.0% 2.5% 10.0% 14.3% 17.2% 11.4% 12.8% 20.3% 31.3% 13.6%

3=Neutral 0.0% 0.0% 17.6% 16.5% 3.3% 0.0% 10.3% 20.7% 11.0% 7.2% 12.5% 12.9%

4=Agree 18.2% 64.3% 41.2% 57.0% 46.7% 57.1% 41.4% 43.6% 50.5% 46.4% 34.4% 46.6%

5=Strongly agree 18.2% 28.6% 23.5% 24.1% 36.7% 28.6% 19.0% 19.3% 17.4% 18.8% 9.4% 20.3%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q32 My immediate supervisor evaluates employees using the same standards for everyone.


2=Disagree 27.3% 16.7% 5.9% 3.8% 3.3% 0.0% 17.2% 12.2% 16.5% 17.4% 28.1% 13.5%

3=Neutral 0.0% 25.0% 23.5% 16.5% 20.0% 14.3% 15.5% 16.5% 16.5% 13.0% 15.6% 16.2%

4=Agree 27.3% 25.0% 47.1% 44.3% 36.7% 42.9% 36.2% 46.8% 44.0% 37.7% 34.4% 41.6%

5=Strongly agree 27.3% 16.7% 17.6% 31.6% 33.3% 28.6% 15.5% 20.1% 15.6% 17.4% 6.3% 20.1%

9=NA 0.0% 8.3% 0.0% 0.0% 3.3% 14.3% 5.2% 0.0% 0.0% 2.9% 0.0% 1.4%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q33 Performance evaluations provide my helpful feedback about my work.


2=Disagree 18.2% 14.3% 0.0% 13.8% 13.3% 0.0% 24.1% 10.7% 10.1% 11.6% 25.0% 13.2%

3=Neutral 9.1% 21.4% 17.6% 26.3% 20.0% 0.0% 19.0% 24.3% 27.5% 27.5% 21.9% 23.8%

4=Agree 36.4% 35.7% 47.1% 38.8% 46.7% 42.9% 31.0% 43.6% 43.1% 29.0% 34.4% 39.2%

5=Strongly agree 18.2% 21.4% 23.5% 15.0% 16.7% 42.9% 13.8% 10.7% 6.4% 8.7% 3.1% 11.6%

9=NA 9.1% 7.1% 0.0% 1.3% 3.3% 14.3% 3.4% 0.7% 0.9% 1.4% 0.0% 1.8%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q34 My immediate supervisor values me and my work.


2=Disagree 27.3% 0.0% 0.0% 3.8% 3.3% 0.0% 5.2% 2.9% 5.5% 2.9% 25.0% 5.3%

3=Neutral 9.1% 7.1% 17.6% 6.3% 10.0% 0.0% 24.1% 10.7% 17.4% 17.4% 15.6% 13.8%

4=Agree 18.2% 50.0% 47.1% 53.8% 43.3% 28.6% 37.9% 42.1% 45.9% 49.3% 37.5% 44.4%

5=Strongly agree 27.3% 35.7% 29.4% 36.3% 40.0% 71.4% 31.0% 41.4% 25.7% 24.6% 18.8% 32.8%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q35 Overall, I am satisfied with the leadership of my immediate supervisor.


2=Disagree 18.2% 7.1% 5.9% 2.5% 0.0% 0.0% 14.0% 5.7% 9.2% 10.3% 18.8% 8.0%

3=Neutral 9.1% 7.1% 17.6% 11.4% 10.0% 0.0% 17.5% 7.1% 11.9% 10.3% 15.6% 11.0%

4=Agree 18.2% 35.7% 35.3% 38.0% 43.3% 42.9% 33.3% 44.3% 43.1% 45.6% 37.5% 40.8%

5=Strongly agree 27.3% 42.9% 35.3% 46.8% 40.0% 57.1% 24.6% 40.0% 27.5% 29.4% 15.6% 34.2%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

QA: Department: Leadership and Managerial Effectiveness




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q36 I feel comfortable asking about a decision a Department manager has made.


2=Disagree 54.5% 7.1% 0.0% 13.8% 6.9% 0.0% 25.9% 17.9% 12.8% 21.7% 18.8% 16.8%

3=Neutral 0.0% 0.0% 29.4% 27.5% 0.0% 0.0% 20.7% 27.9% 20.2% 17.4% 15.6% 20.7%

4=Agree 9.1% 57.1% 52.9% 42.5% 69.0% 57.1% 25.9% 34.3% 45.0% 30.4% 37.5% 39.0%

5=Strongly agree 18.2% 28.6% 11.8% 12.5% 20.7% 42.9% 10.3% 11.4% 13.8% 5.8% 6.3% 12.4%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.7% 0.0% 1.4% 0.0% 0.4%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q37 My department evaluates employees using the same standards for everyone.


2=Disagree 27.3% 14.3% 0.0% 12.5% 3.3% 0.0% 32.8% 15.1% 14.8% 20.3% 19.4% 16.3%

3=Neutral 0.0% 21.4% 35.3% 27.5% 23.3% 14.3% 17.2% 30.2% 31.5% 17.4% 29.0% 25.9%

4=Agree 27.3% 28.6% 47.1% 42.5% 50.0% 28.6% 20.7% 31.7% 34.3% 26.1% 25.8% 32.8%

5=Strongly agree 18.2% 21.4% 11.8% 10.0% 20.0% 42.9% 8.6% 9.4% 7.4% 7.2% 6.5% 10.1%

9=NA 0.0% 7.1% 0.0% 1.3% 0.0% 14.3% 5.2% 0.0% 0.0% 2.9% 0.0% 1.4%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q38 In my department, discipline is fair.


2=Disagree 27.3% 15.4% 5.9% 11.3% 0.0% 0.0% 29.3% 14.3% 12.8% 21.7% 18.8% 15.4%

3=Neutral 9.1% 7.7% 35.3% 32.5% 23.3% 28.6% 29.3% 27.1% 33.0% 26.1% 21.9% 28.1%

4=Agree 18.2% 38.5% 41.2% 41.3% 53.3% 42.9% 20.7% 40.0% 38.5% 27.5% 37.5% 36.6%

5=Strongly agree 18.2% 15.4% 5.9% 10.0% 16.7% 28.6% 8.6% 9.3% 5.5% 5.8% 3.1% 8.7%

9=NA 0.0% 15.4% 5.9% 1.3% 3.3% 0.0% 5.2% 0.7% 0.9% 0.0% 0.0% 1.8%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q39 Morale is good in my department.


2=Disagree 36.4% 7.1% 23.5% 10.1% 3.3% 14.3% 31.0% 18.6% 16.5% 20.3% 18.8% 17.8%

3=Neutral 0.0% 0.0% 47.1% 22.8% 13.3% 0.0% 19.0% 34.3% 24.8% 13.0% 28.1% 23.7%

4=Agree 27.3% 50.0% 17.6% 50.6% 46.7% 42.9% 13.8% 27.1% 40.4% 26.1% 21.9% 32.7%

5=Strongly agree 0.0% 35.7% 5.9% 12.7% 33.3% 42.9% 6.9% 6.4% 2.8% 4.3% 3.1% 8.7%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q40 My Department values me and my work.


2=Disagree 36.4% 0.0% 0.0% 3.8% 3.3% 0.0% 14.0% 6.5% 7.5% 8.7% 18.8% 8.0%

3=Neutral 0.0% 7.1% 23.5% 17.5% 6.7% 0.0% 29.8% 17.3% 25.2% 21.7% 15.6% 19.4%

4=Agree 27.3% 64.3% 64.7% 62.5% 63.3% 42.9% 40.4% 51.1% 50.5% 53.6% 46.9% 52.4%

5=Strongly agree 18.2% 21.4% 5.9% 13.8% 26.7% 57.1% 7.0% 18.0% 10.3% 4.3% 6.3% 13.1%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q41 Overall, I am satisfied with the leadership of the Department Managers.


2=Disagree 10.0% 7.1% 5.9% 7.5% 0.0% 0.0% 24.1% 7.1% 11.1% 20.3% 9.7% 11.0%

3=Neutral 10.0% 0.0% 17.6% 17.5% 6.7% 0.0% 27.6% 27.9% 18.5% 17.4% 22.6% 20.2%

4=Agree 20.0% 57.1% 64.7% 60.0% 53.3% 28.6% 20.7% 40.0% 47.2% 34.8% 35.5% 42.7%

5=Strongly agree 20.0% 28.6% 11.8% 11.3% 36.7% 71.4% 6.9% 17.1% 11.1% 7.2% 9.7% 14.4%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.9% 0.0% 0.0% 0.2%

QA: City Leadership: Leadership and Managerial Effectiveness




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q42 I feel comfortable asking about decisions the Interim City manager has made.


2=Disagree 9.1% 14.3% 0.0% 12.7% 0.0% 0.0% 3.5% 12.9% 4.6% 14.5% 25.8% 9.9%

3=Neutral 63.6% 0.0% 29.4% 41.8% 23.3% 28.6% 43.9% 40.7% 43.1% 50.7% 45.2% 41.1%

4=Agree 9.1% 42.9% 52.9% 27.8% 56.7% 42.9% 38.6% 31.4% 33.9% 17.4% 25.8% 32.1%

5=Strongly agree 18.2% 35.7% 5.9% 7.6% 20.0% 28.6% 1.8% 4.3% 7.3% 2.9% 0.0% 6.9%

9=NA 0.0% 7.1% 11.8% 5.1% 0.0% 0.0% 5.3% 4.3% 4.6% 7.2% 3.2% 4.8%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q43 The Interim City manager values me and my work.


2=Disagree 9.1% 7.1% 0.0% 2.5% 0.0% 0.0% 5.2% 7.1% 6.4% 10.3% 16.1% 6.4%

3=Neutral 63.6% 7.1% 23.5% 57.0% 13.3% 14.3% 39.7% 51.4% 44.0% 57.4% 48.4% 45.9%

4=Agree 9.1% 42.9% 47.1% 30.4% 63.3% 57.1% 37.9% 24.3% 31.2% 20.6% 29.0% 31.0%

5=Strongly agree 18.2% 35.7% 17.6% 6.3% 23.3% 28.6% 6.9% 6.4% 6.4% 1.5% 0.0% 8.0%

9=NA 0.0% 7.1% 11.8% 2.5% 0.0% 0.0% 3.4% 4.3% 5.5% 7.4% 0.0% 4.3%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q44 Overall, I am satisfied with the leadership of the Interim City Manager and Assistant City managers.


2=Disagree 0.0% 7.7% 0.0% 3.8% 0.0% 0.0% 1.7% 8.6% 2.8% 5.9% 10.0% 4.8%

3=Neutral 45.5% 7.7% 11.8% 52.5% 10.0% 0.0% 41.4% 49.3% 43.9% 50.0% 56.7% 43.5%

4=Agree 36.4% 38.5% 58.8% 33.8% 63.3% 71.4% 44.8% 27.1% 35.5% 32.4% 30.0% 36.2%

5=Strongly agree 18.2% 38.5% 17.6% 6.3% 26.7% 28.6% 3.4% 7.1% 7.5% 4.4% 0.0% 8.6%

9=NA 0.0% 7.7% 11.8% 2.5% 0.0% 0.0% 3.4% 3.6% 4.7% 4.4% 0.0% 3.6%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q45 How strongly do you agree with the following statement: “I believe City leadership will take action to improve the work environment

based on the results of this survey.”


2=Disagree 27.3% 14.3% 0.0% 26.3% 3.3% 0.0% 20.7% 39.3% 21.1% 26.1% 35.5% 25.8%

3=Neutral 27.3% 21.4% 41.2% 40.0% 43.3% 42.9% 34.5% 29.3% 32.1% 24.6% 41.9% 33.0%

4=Agree 18.2% 50.0% 47.1% 32.5% 40.0% 42.9% 22.4% 12.9% 27.5% 20.3% 12.9% 24.2%

5=Strongly agree 9.1% 14.3% 5.9% 0.0% 10.0% 14.3% 3.4% 0.0% 3.7% 8.7% 0.0% 3.5%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

QA: Employee Rewards and Recognition




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q46 Employee who performs well receives adequate recognition.


2=Disagree 45.5% 7.1% 5.9% 12.7% 10.0% 0.0% 29.3% 21.4% 17.8% 26.1% 43.3% 20.8%

3=Neutral 9.1% 7.1% 41.2% 31.6% 23.3% 14.3% 34.5% 30.0% 33.6% 20.3% 26.7% 28.8%

4=Agree 18.2% 64.3% 29.4% 45.6% 60.0% 71.4% 20.7% 42.9% 35.5% 30.4% 20.0% 37.7%

5=Strongly agree 9.1% 7.1% 11.8% 7.6% 6.7% 0.0% 1.7% 2.1% 0.9% 4.3% 0.0% 3.6%

9=NA 9.1% 7.1% 5.9% 0.0% 0.0% 14.3% 1.7% 0.0% 0.0% 0.0% 0.0% 0.9%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q47 The LEAP Award program does a good job at recognizing an employee’s outstanding work performance.


2=Disagree 18.2% 14.3% 5.9% 12.5% 6.7% 14.3% 17.2% 13.8% 13.2% 23.2% 23.3% 15.0%

3=Neutral 63.6% 7.1% 29.4% 36.3% 23.3% 0.0% 43.1% 45.7% 38.7% 34.8% 50.0% 38.8%

4=Agree 9.1% 71.4% 47.1% 42.5% 50.0% 71.4% 24.1% 30.4% 38.7% 20.3% 20.0% 33.9%

5=Strongly agree 0.0% 0.0% 11.8% 2.5% 20.0% 0.0% 0.0% 2.2% 0.9% 4.3% 0.0% 3.0%

9=NA 9.1% 7.1% 5.9% 1.3% 0.0% 14.3% 8.6% 2.9% 3.8% 4.3% 0.0% 3.8%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q48 Rewards and recognition are distributed fairly in my department.


2=Disagree 18.2% 14.3% 5.9% 8.8% 3.3% 0.0% 27.6% 20.3% 14.0% 23.2% 37.9% 17.7%

3=Neutral 36.4% 21.4% 35.3% 40.0% 26.7% 57.1% 31.0% 34.8% 45.8% 24.6% 41.4% 35.9%

4=Agree 0.0% 42.9% 29.4% 40.0% 50.0% 28.6% 20.7% 32.6% 27.1% 21.7% 10.3% 29.3%

5=Strongly agree 9.1% 7.1% 11.8% 6.3% 16.7% 0.0% 1.7% 2.9% 0.0% 2.9% 3.4% 3.9%

9=NA 9.1% 14.3% 11.8% 0.0% 0.0% 14.3% 8.6% 1.4% 3.7% 4.3% 3.4% 3.8%

QA: Communication




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q50 I am adequately informed when changes take place that affect my work.


2=Disagree 36.4% 28.6% 11.8% 10.0% 13.3% 28.6% 28.1% 22.9% 17.6% 26.1% 31.3% 21.1%

3=Neutral 0.0% 21.4% 17.6% 18.8% 6.7% 28.6% 26.3% 17.9% 25.0% 17.4% 28.1% 20.0%

4=Agree 27.3% 21.4% 52.9% 63.8% 63.3% 28.6% 28.1% 49.3% 51.9% 37.7% 25.0% 46.4%

5=Strongly agree 9.1% 14.3% 11.8% 6.3% 16.7% 0.0% 3.5% 5.7% 2.8% 4.3% 0.0% 5.5%

9=NA 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.4%

QA: Communication




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q51 I feel like I have a voice.


2=Disagree 36.4% 7.1% 11.8% 12.5% 6.7% 14.3% 28.1% 18.1% 21.3% 25.0% 29.0% 19.6%

3=Neutral 9.1% 21.4% 17.6% 33.8% 13.3% 0.0% 29.8% 26.8% 22.2% 16.2% 29.0% 24.2%

4=Agree 18.2% 21.4% 47.1% 42.5% 56.7% 42.9% 22.8% 39.1% 41.7% 39.7% 29.0% 38.3%

5=Strongly agree 18.2% 35.7% 11.8% 8.8% 23.3% 42.9% 1.8% 7.2% 3.7% 2.9% 0.0% 7.7%

9=NA 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.7% 0.9% 0.0% 0.0% 0.5%

QA: Communication




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q52 City Departments communicate with each other about important changes.


2=Disagree 18.2% 28.6% 0.0% 5.1% 23.3% 0.0% 20.0% 23.2% 18.5% 26.2% 32.3% 19.3%

3=Neutral 45.5% 28.6% 75.0% 55.7% 33.3% 71.4% 45.5% 50.7% 38.9% 35.4% 48.4% 46.0%

4=Agree 9.1% 35.7% 18.8% 34.2% 40.0% 28.6% 21.8% 17.4% 24.1% 23.1% 9.7% 23.5%

5=Strongly agree 18.2% 0.0% 6.3% 2.5% 3.3% 0.0% 0.0% 0.0% 2.8% 1.5% 0.0% 1.8%

9=NA 0.0% 7.1% 0.0% 1.3% 0.0% 0.0% 0.0% 2.9% 1.9% 6.2% 0.0% 2.2%

QA: Professional Development Opportunities




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q55 My immediate supervisor understands my career/job goals.


2=Disagree 27.3% 7.1% 17.6% 1.3% 13.3% 0.0% 15.5% 4.3% 11.9% 13.0% 12.5% 9.4%

3=Neutral 18.2% 7.1% 17.6% 6.3% 20.0% 0.0% 27.6% 14.4% 19.3% 20.3% 15.6% 16.4%

4=Agree 27.3% 42.9% 41.2% 57.5% 36.7% 28.6% 32.8% 53.2% 51.4% 47.8% 50.0% 48.2%

5=Strongly agree 9.1% 28.6% 17.6% 35.0% 26.7% 71.4% 13.8% 23.7% 11.9% 14.5% 12.5% 20.7%

9=NA 9.1% 7.1% 0.0% 0.0% 0.0% 0.0% 3.4% 0.7% 0.0% 0.0% 0.0% 0.9%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q56 The City provides me opportunities to move toward my career/job goals.


2=Disagree 18.2% 7.1% 5.9% 3.8% 13.3% 0.0% 15.5% 14.3% 16.5% 18.8% 12.5% 13.3%

3=Neutral 27.3% 28.6% 35.3% 17.9% 20.0% 14.3% 36.2% 27.1% 31.2% 21.7% 31.3% 26.9%

4=Agree 9.1% 42.9% 47.1% 57.7% 43.3% 42.9% 24.1% 44.3% 39.4% 37.7% 31.3% 40.9%

5=Strongly agree 9.1% 14.3% 5.9% 17.9% 16.7% 42.9% 6.9% 6.4% 7.3% 14.5% 6.3% 10.4%

9=NA 18.2% 7.1% 0.0% 0.0% 3.3% 0.0% 0.0% 0.7% 0.9% 0.0% 0.0% 1.1%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q57 All promotions in my department are fair and equitable.


2=Disagree 18.2% 14.3% 11.8% 11.3% 3.3% 0.0% 32.8% 24.6% 20.2% 16.2% 25.0% 20.5%

3=Neutral 27.3% 21.4% 29.4% 26.3% 33.3% 0.0% 20.7% 28.3% 29.4% 23.5% 25.0% 27.8%

4=Agree 0.0% 35.7% 35.3% 41.3% 30.0% 57.1% 10.3% 18.1% 32.1% 23.5% 21.9% 27.2%

5=Strongly agree 9.1% 7.1% 5.9% 15.0% 13.3% 28.6% 3.4% 5.1% 3.7% 7.4% 6.3% 7.6%

9=NA 27.3% 21.4% 11.8% 1.3% 20.0% 14.3% 1.7% 1.4% 3.7% 4.4% 6.3% 16.8%

QA: Policies and Procedures




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q58 I understand the rules and regulations related to my job.


2=Disagree 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 3.4% 0.7% 3.7% 1.4% 0.0% 1.6%

3=Neutral 18.2% 14.3% 0.0% 1.3% 3.4% 0.0% 8.6% 3.6% 7.4% 7.2% 12.5% 5.9%

4=Agree 27.3% 42.9% 82.4% 67.5% 51.7% 71.4% 70.7% 54.3% 68.5% 78.3% 56.3% 63.9%

5=Strongly agree 45.5% 28.6% 17.6% 31.3% 44.8% 28.6% 17.2% 40.7% 19.4% 13.0% 31.3% 28.2%

9=NA 9.1% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.4%

QA: Policies and Procedures




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q59 The City’s policies and procedures serve the needs of my Department.


2=Disagree 18.2% 7.1% 5.9% 0.0% 0.0% 14.3% 8.6% 3.6% 14.8% 11.6% 12.5% 7.7%

3=Neutral 9.1% 28.6% 23.5% 16.3% 16.7% 14.3% 39.7% 22.3% 22.2% 26.1% 25.0% 23.5%

4=Agree 45.5% 28.6% 58.8% 68.8% 56.7% 57.1% 48.3% 60.4% 53.7% 52.2% 56.3% 56.8%

5=Strongly agree 27.3% 28.6% 11.8% 15.0% 26.7% 14.3% 0.0% 12.2% 5.6% 8.7% 3.1% 10.7%

9=NA 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 1.4%

QA: City Commission and Employee Relationship




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q60 I believe the City Commission understands the working conditions in my department.


2=Disagree 18.2% 42.9% 29.4% 38.8% 36.7% 42.9% 45.6% 32.9% 35.8% 30.4% 28.1% 35.4%

3=Neutral 9.1% 14.3% 35.3% 31.3% 16.7% 14.3% 26.3% 16.4% 30.3% 31.9% 31.3% 25.4%

4=Agree 9.1% 7.1% 23.5% 20.0% 16.7% 14.3% 5.3% 11.4% 12.8% 5.8% 3.1% 11.7%

5=Strongly agree 9.1% 7.1% 5.9% 1.3% 3.3% 14.3% 0.0% 0.7% 0.0% 0.0% 0.0% 1.2%

9=NA 0.0% 7.1% 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.9% 1.4% 0.0% 26.2%

QA: City Commission and Employee Relationship




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q61 The City Commission values the work I do for the Community.


2=Disagree 36.4% 0.0% 5.9% 6.3% 30.0% 0.0% 22.8% 26.6% 14.8% 23.2% 34.4% 20.0%

3=Neutral 9.1% 42.9% 41.2% 28.8% 33.3% 42.9% 36.8% 26.6% 41.7% 36.2% 34.4% 33.8%

4=Agree 9.1% 28.6% 41.2% 55.0% 16.7% 42.9% 24.6% 20.9% 27.8% 29.0% 15.6% 29.0%

5=Strongly agree 18.2% 7.1% 5.9% 6.3% 3.3% 14.3% 1.8% 3.6% 3.7% 4.3% 0.0% 4.3%

9=NA 0.0% 7.1% 0.0% 1.3% 0.0% 0.0% 1.8% 0.0% 0.9% 1.4% 0.0% 12.9%

QA: Ethics in Government




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q62 I am familiar with the City’s Code of Ethics.


2=Disagree 9.1% 7.1% 0.0% 2.5% 0.0% 0.0% 3.4% 0.0% 4.6% 0.0% 3.1% 2.1%

3=Neutral 0.0% 21.4% 5.9% 6.3% 3.4% 28.6% 6.9% 5.0% 14.7% 14.5% 3.1% 8.9%

4=Agree 36.4% 42.9% 76.5% 70.0% 51.7% 14.3% 75.9% 60.7% 61.5% 63.8% 68.8% 63.3%

5=Strongly agree 54.5% 28.6% 11.8% 20.0% 44.8% 57.1% 12.1% 33.6% 15.6% 21.7% 25.0% 24.6%

9=NA 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 1.1%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q63 My immediate supervisor places a lot of emphasis on doing the right thing.


2=Disagree 27.3% 0.0% 11.8% 0.0% 6.7% 0.0% 3.5% 1.4% 6.4% 2.9% 12.5% 4.2%

3=Neutral 0.0% 7.1% 11.8% 11.3% 6.7% 0.0% 29.8% 6.4% 11.9% 14.5% 15.6% 12.0%

4=Agree 36.4% 35.7% 41.2% 27.5% 36.7% 28.6% 36.8% 38.6% 56.9% 46.4% 53.1% 41.9%

5=Strongly agree 36.4% 50.0% 29.4% 61.3% 50.0% 71.4% 24.6% 53.6% 20.2% 31.9% 18.8% 39.6%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q64 Management (anyone above immediate supervisor) places a lot of emphasis on doing the right thing.


2=Disagree 18.2% 0.0% 11.8% 1.3% 3.3% 0.0% 17.2% 5.7% 7.3% 10.3% 25.8% 8.3%

3=Neutral 18.2% 28.6% 11.8% 13.8% 10.0% 0.0% 32.8% 13.6% 25.7% 22.1% 25.8% 19.7%

4=Agree 27.3% 28.6% 64.7% 53.8% 30.0% 28.6% 32.8% 38.6% 47.7% 38.2% 38.7% 41.7%

5=Strongly agree 36.4% 42.9% 11.8% 30.0% 50.0% 71.4% 8.6% 41.4% 16.5% 19.1% 9.7% 27.1%

9=NA 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.2%





Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q65 I feel confident that if an ethics concern arises it will be handed appropriately.


2=Disagree 36.4% 0.0% 5.9% 2.5% 3.3% 0.0% 17.2% 5.7% 11.9% 20.3% 25.0% 10.8%

3=Neutral 9.1% 14.3% 11.8% 16.3% 13.3% 0.0% 36.2% 14.3% 28.4% 17.4% 15.6% 19.6%

4=Agree 18.2% 50.0% 64.7% 55.0% 33.3% 42.9% 27.6% 47.1% 41.3% 34.8% 37.5% 42.4%

5=Strongly agree 27.3% 35.7% 11.8% 25.0% 50.0% 57.1% 10.3% 31.4% 14.7% 18.8% 9.4% 23.1%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% 4.1%

QA: Satisfaction with Support Departments




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q66 How satisfied are you with the overall quality of service provided by Support Departments (Finance, Information Technology, Human

resources, Risk Management, City Clerk, Central Maintenance Garage, and City Attorney’s Office)?


2=Disagree 9.1% 0.0% 0.0% 5.1% 0.0% 0.0% 15.5% 3.6% 12.8% 13.0% 16.1% 8.4%

3=Neutral 0.0% 21.4% 11.8% 24.1% 6.7% 0.0% 31.0% 24.5% 31.2% 26.1% 25.8% 24.6%

4=Agree 54.5% 42.9% 70.6% 65.8% 60.0% 85.7% 43.1% 59.0% 45.9% 49.3% 51.6% 54.8%

5=Strongly agree 27.3% 35.7% 11.8% 5.1% 33.3% 14.3% 3.4% 10.8% 8.3% 10.1% 3.2% 10.5%

9=NA 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 5.2% 0.0% 0.0% 0.0% 0.0% 1.6%

QA: Overall Satisfaction




Fire Medical 04

Planning 05

Info. Technology 06

Parks and Rec. 07

Police 08

Public Works 09

Utilities 10


Total

Q66 Overall, how satisfied are you with your employment at the City of Lawrence?


2=Disagree 9.1% 0.0% 5.9% 0.0% 3.3% 0.0% 16.1% 5.8% 8.3% 17.9% 13.3% 8.0%

3=Neutral 27.3% 7.1% 11.8% 8.8% 3.3% 14.3% 23.2% 9.4% 14.7% 6.0% 23.3% 12.1%

4=Agree 36.4% 50.0% 58.8% 57.5% 53.3% 42.9% 46.4% 64.0% 60.6% 58.2% 53.3% 57.5%

5=Strongly agree 27.3% 42.9% 23.5% 31.3% 36.7% 42.9% 14.3% 19.4% 14.7% 16.4% 10.0% 20.9%

9=NA 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.4%

Section 5:

Survey Instrument _________________________________________________________

Employee Satisfaction Survey 2015

The City of Lawrence would like to know how you feel about your job. Your cooperation in completing

this survey would be greatly appreciated. To ensure the objectivity of this survey, the identity and

responses of every employee will remain strictly confidential. Findings from this survey will not be

reported in a way that would reveal the identity of any individual respondent, only you will know how you

respond to the questions on this form.

This survey was initiated by the City to give an overall barometer of employee satisfaction about various

job related topics. The survey contains some of the same questions that were included on the City's 2002,

2005, and 2008 employee surveys. By answering these questions, you will be providing important

information that will help us work together to recognize our successes and make improvements where

necessary.

Please note only two demographic questions will be asked at the end of the survey: department and

supervisory status. The final results will be analyzed by department and globally. Department level data

will be provided for review to the respective departments.

THANK YOU FOR YOUR ASSISTANCE.

*

I have read and understand the above statement.

Instructions

The following sections contain statements about the City's working environment. Using a scale of 1-5,

where 1 means "Strongly Disagree" and 5 means "Strongly Agree", please indicate your level of agreement

with each statement by marking the corresponding number below. If a statement is not applicable to your

situation please mark NA.

Definition: Please use the following definition as a guide for answering some questions.

Management: Any manager other than your direct supervisor.

Equipment and Resources

Strongly

Disagree Disagree Neutral Agree

Strongly

Agree N/A

1. Adequate facilities, equipment, personnel and

other resources are available to successfully

complete my job. 1 2 3 4 5

-

2. The equipment and facilities I use are well-

maintained. 1 2 3 4 5 -

3. We have enough staff in my Department to do

our job. 1 2 3 4 5 -

4. What specific facilities, equipment, or personnel do you need in addition to what is currently available?

Safety

Strongly


Strongly

Agree N/A

5. I receive enough training to help me do my job

safely. 1 2 3 4 5 -

6. When there is an accident, there is a complete

investigation. 1 2 3 4 5 -

7. My immediate supervisor does everything

reasonably possible to prevent on-the-job

accidents. 1 2 3 4 5

-

8. Management understands the safety risks I

face in my job. 1 2 3 4 5 -

9. I am adequately informed of what to do if I am

injured on the job. 1 2 3 4 5 -

10. Employees are appropriately recognized for

working safely. 1 2 3 4 5 -

11. There is a strong safety culture in my work

area. 1 2 3 4 5 -

Working Environment

Strongly


Strongly

Agree N/A

12. My co-workers treat me and other

employees with respect. 1 2 3 4 5 -

13. My immediate supervisor treats me with

respect. 1 2 3 4 5 -

14. I believe that co-workers who treat others

unfairly are disciplined appropriately. 1 2 3 4 5 -

15. I believe that managers who treat others

unfairly are disciplined appropriately. 1 2 3 4 5 -

16. I am able to take the time to do my job right. 1 2 3 4 5 -

Working Environment

Strongly


Strongly

Agree N/A

17. Shift assignments are fair and meet my

needs. 1 2 3 4 5 -

18. Co-workers accept fellow employees who are

different from themselves. 1 2 3 4 5 -

19. If anything, what do you believe that you, your coworkers or the City should do to create a safer and

more respectful work environment?

Compensation and Benefits

Strongly


Strongly

Agree N/A

20. I understand my healthcare and retirement

benefits (health care, KPERS/KP&F, 457, etc.). 1 2 3 4 5 -

21. Benefit contributions are fairly shared

between employee and the City. 1 2 3 4 5 -

22. The City does a good job of providing medical

care to injured workers. 1 2 3 4 5 -

23. I am paid fairly for the work I perform. 1 2 3 4 5 -

24. I am aware of the City's Employee Assistance

Program (EAP). 1 2 3 4 5 -

25. Overall, I am satisfied with compensation and

benefits I receive. 1 2 3 4 5 -

Customer Service and Community Relations

Strongly


Strongly

Agree N/A

26. Good citizen/customer service is continually

emphasized by my immediate supervisor. 1 2 3 4 5 -

27. My department offers high quality customer

service. 1 2 3 4 5 -


Strongly


Strongly

Agree N/A

28. My department has a good reputation with

citizens, the business community and other cities. 1 2 3 4 5 -

29. My department has a good reputation with

other departments. 1 2 3 4 5 -

30. What could you and your department do to provide better service to its customers?

Immediate Supervisor: Leadership and Managerial Effectiveness

Strongly


Strongly

Agree N/A

31. I feel comfortable asking about decisions my

immediate supervisor has made. 1 2 3 4 5 -

32. My immediate supervisor evaluates

employees using the same standards for

everyone. 1 2 3 4 5

-

33. Performance evaluations provide me helpful

feedback about my work. 1 2 3 4 5 -

34. My immediate supervisor values me and my

work. 1 2 3 4 5 -

35. Overall, I am satisfied with the leadership of

my immediate supervisor. 1 2 3 4 5 -

Department: Leadership and Managerial Effectiveness

Strongly


Strongly

Agree N/A

36. I feel comfortable asking about a decision a

Department Manager has made. 1 2 3 4 5 -

37. My Department evaluates employees using

the same standards for everyone. 1 2 3 4 5 -

38. In my department, discipline is fair. 1 2 3 4 5

Department: Leadership and Managerial Effectiveness

Strongly


Strongly

Agree N/A

-

39. Morale is good in my department. 1 2 3 4 5 -

40. My Department values me and my work. 1 2 3 4 5 -


the Department Managers. 1 2 3 4 5 -

City Leadership: Leadership and Managerial Effectiveness

Strongly


Strongly

Agree N/A

42. I feel comfortable asking about decisions the

Interim City Manager has made. 1 2 3 4 5 -

43. The Interim City Manager values me and my

work. 1 2 3 4 5 -


the Interim City Manager and Assistant City

Managers. 1 2 3 4 5

-

45. How strongly do you agree with the following statement: "I believe City leadership will take action to

improve the work environment based on the results of this survey."

Strongly Agree Agree Neutral Disagree Strongly Disagree

Employee Rewards and Recognition

Strongly


Strongly

Agree N/A

46. Employees who perform well receive adequate

recognition. 1 2 3 4 5 -

47. The LEAP Award program does a good job at

recognizing an employee's outstanding work 1 2 3 4 5


Strongly


Strongly

Agree N/A

performance. -

48. Rewards and recognition are distributed fairly

in my department. 1 2 3 4 5 -

49. List one non-cash thing you would like to see the city do to better recognize employee work, dedication

and/or achievement:

Communication

Strongly


Strongly

Agree N/A

50. I am adequately informed when changes

take place that affect my work. 1 2 3 4 5 -

51. I feel like I have a voice. 1 2 3 4 5 -

52. City Departments communicate with each

other about important changes. 1 2 3 4 5 -

53. How do I get my employment-related information?

a. My co-workers

b. Intranet/Phoenix employee newsletter

c. City email

d. Posters/flyers

e. My immediate supervisor

f. City social media (Facebook, Twitter)

g. Outside media (Radio, TV, Newspaper)

54. I would prefer to get city-related information from:

a. Intranet/ Phoenix employee newsletter

b. Staff meetings/In-person discussions with co-workers

c. City email address

d. My personal email address

e. Posters/Flyers

f. My immediate supervisor

g. City social media (Facebook, Twitter)

h. Outside media (Radio, TV, Newspaper)

Professional Development Opportunities

Strongly


Strongly

Agree N/A

55. My immediate supervisor understands my

career/job goals. 1 2 3 4 5 -

56. The City provides me opportunities to move

toward my career/job goals. 1 2 3 4 5 -

57. All promotions in my department are fair

and equitable. 1 2 3 4 5 -

Policies and Procedures

Strongly


Strongly

Agree N/A

58. I understand the rules and regulations

related to my job. 1 2 3 4 5 -


Strongly


Strongly

Agree N/A

59. The City's policies and procedures serve

the needs of my Department. 1 2 3 4 5 -

City Commission & Employee Relationship

Strongly


Strongly

Agree N/A

60. I believe the City Commission understands

the working conditions in my department. 1 2 3 4 5 -

61. The City Commission values the work I do

for the community. 1 2 3 4 5 -

Ethics in Government

Strongly


Strongly

Agree N/A

62. I am familiar with the City's Code of Ethics. 1 2 3 4 5 -

63. My immediate supervisor places a lot of

emphasis on doing the right thing. 1 2 3 4 5 -

64. Management (anyone above immediate

supervisor) places a lot of emphasis on doing the

right thing. 1 2 3 4 5

-

65. I feel confident that if an ethics concern arises

it will be handled appropriately. 1 2 3 4 5 -

Satisfaction with Support Departments

Very

Unsatisfied Unsatisfied Neutral Satisfied

Very

Satisfied N/A

66. How satisfied are you with the overall

quality of service provided by Support

Departments (Finance, Information

Technology, Human Resources, Risk

Management, City Clerk, Central Maintenance

Garage, and City Attorney's Office)?

1 2 3 4 5 -

67. What would you like to see from city support departments?

68. Which department do you currently work for?

City Manager's Office (Human Resources, City Clerk, Risk Management and Transit)

Finance/ Utility Billing

Fire Medical

Planning and Development Services

Information Technology

City Attorney's Office (Prosecutor and Municipal Court)

Parks and Recreation

Police

Public Works

Utilities

Prefer not to answer

69. What is your supervisory status?

Non-supervisor

First- line supervisor

Manager (Division Manager, Assistant Director, Director, Assistant City Manager, City Manager)

Prefer not to answer

70. Overall, how satisfied are you with your employment at the City of Lawrence?

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

71. Which three things should the City focus on in the next two years? (Please select up to three.)

Equipment and Resources

Safety

Working Environment

Compensation

Benefits


Communication


Leadership and Managerial Effectiveness

Professional Development Opportunities


City Commission & Employee Relationship

72. Would you like to provide any additional comments regarding your employment with the City?

THANK YOU. THIS CONCLUDES THE SURVEY

2015 employee survey - lawrence, kansas › assets › cmo › employee-survey...included in the...

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