2015 avaya inc. all rights reserved. 1. 22 introduction transition + transform addresses the urgent...


Introduction

• Transition + Transform addresses the urgent unified communication and collaboration (UC&C) needs of companies moving from on-premise to cloud-based business applications

• It addresses considerations outside of normal cost-benefit analysis for cloud migration, including how to:

• Minimize costs associated with integrating and upgrading existing legacy systems, such as voicemail, without a full rip and replace

• Communication-enable cloud-based applications that users live and work in every day to get work done

• Improve communication and collaboration user experiences


Here’s What’s Happening – The Migration to the Cloud Continues

• Global SaaS spending will reach $201B by 2019

• IT leaders are moving to new platforms where cloud, mobile and social applications are funded on a per user basis

• Employees want their communication and collaboration tools to be integrated with their cloud applications


Migrating business applications to the cloud requires a communications strategy that:

• Maximizes existing communication systems investments

• Replaces or eliminates the need for additional servers cost effectively

• Improves the way people communicate with one another

Communication Considerations when Migrating Business Applications to the Cloud


The common misconception is that existing communications infrastructure and tools will continue to function inside of next generation cloud-based business applications.

This is not the case and is rarely addressed.


Legacy communication assets with diminishing value are the biggest roadblocks for moving to the cloud:

• Represent the largest capital investment and require the greatest resources to support

• IT budgets and personnel resources to support legacy systems are shrinking

• Upgrades and expansions to move legacy systems to the cloud are often not approved or funded

• Replacement of end-of-life and single purpose applications are often planned and budgeted, but reallocated to existing support or maintenance expenditures

The Challenge Lies within Legacy Communication Technology


• Cost effective strategy that simplifies the migration of on-premise business applications and UC&C solutions

• Leverages existing maintenance budgets and repurposes these to invest in a next generation team engagement solution

Our Proposed Strategy – Transition + Transform


Legacy Systems at Risk / End of Life / Diminishing Value

At Risk End-of-Life and Support Diminishing Value

Avaya CallPilot Octel Aria Fax

Avaya Modular Messaging Octel Serenade (VMX) IVR

Nortel Meridian Mail Speech Attendants

Avaya Intuity Audix Voice Messaging

Repartee


Transition + TransformTwo step strategy that integrates UC&C, mobile, social and workflow silos onto a single team engagement platform - Esna Officelinx

Minimizes capital investments in diminishing value and single purpose applications

Provides a single platform to replace legacy technologies

Focuses on user experiences and easy access to real-time communication tools embedded inside cloud-based business applications

Communication-enables cloud-based business applications and processes


Officelinx is a highly scalable and secure application server that:

• Embeds communication tools from Avaya, Cisco and other manufacturers natively inside cloud-based applications

• Turns cloud applications and web browsers into robust communication interfaces on Windows, Mac and Chrome OS without desktop software

• Utilizes existing communication and collaboration assets

• Provides the scale, interoperability and resiliency required to convert legacy UC&C applications into web services

• Supports any SIP or TDM based phone system and works across multiple phone systems simultaneously

• Works across disparate platform environments where systems replacement is complex

What is Officelinx


Officelinx replaces legacy platforms on outdated servers with next generation software solutions

• Drives down costs for support, licensing and administration for multiple servers and applications

• Delivers a consumption based model for low use applications

• Provides a single platform where all applications receive the architectural benefits of redundancy, high availability and scalability

Step 1 - Transition


Transition Use Case – Legacy Voicemail Replacement

• Voicemail can be transitioned to a next generation communication platform for the same cost of maintaining it

• Officelinx takes static voicemail and makes it actionable

• Escalate to live voice/video call

• Share location

• Start an online meeting

• Share messages on social channels


Step 2 - Transform

Officelinx embeds real-time communications inside cloud-based business applications and processes as well as on mobile devices

• Increases individual and team productivity

• Streamlines business processes

• Disseminates information quickly

• Reduces the time it takes to make decisions, solve problems and serve customers

• Locates peers and determines their availability

• Enables real-time conversations or online meetings across different devices


Since 2008, Esna and Avaya have supported customers like the largest utility company in the US with:

• Centralized UC application support for voice messaging, mass notification

• Speech connected to multiple PBX end-points from various manufacturers and release levels

Use Case - Large Utility Provider


Identify and cost-effectively address impending events such as end-of-life, end-of-support, and replacement of legacy systems such as voicemail, fax, and IVR

Getting Started

Establish a consumption-based model where legacy applications are deployed on an “as needed” basis rather than a global or systems centric model

Develop a strategy to flatten and consolidate legacy services with Officelinx and deploy services on a per user basis

Leverage Officelinx to embed existing communication voice, video, IM and presence into cloud-based business applications

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4 EASY STEPS

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2015 avaya inc. all rights reserved. 1. 22 introduction transition + transform addresses the urgent...

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