EDITORIALThank you for choosing Renault Eurodrive for yourstay in Europe.

At Renault, we have always believed that cars shouldbe suited to everyone’s life style and everyone’sexpectations. This ambition is reflected in our questfor mobility that is sustainable and environmentallyfriendly, and for safety and quality that can beaccessed by the masses.

These traveling instructions contain comprehensiveinformation on how to use the Renault Eurodrive. Theinformation contained in the booklet is available onlineat our website, www.renaulteurodrive.com.au.

Out of a concern to make things easy for you, all ourteams are dedicated to ensure that you are a satisfiedcustomer. We give you an email address that isexclusively concerned with quality aspects of ourservice, prepared to receive all your questions,suggestions and complaints:qualite.eurodrive@renault.com.

We wish you a pleasant stay in Europe at the wheelof your Renault or your Dacia and thank you again forchoosing Renault Eurodrive.

2014

USER’S GUIDE

2014TRAVELBOOKLETThis booklet containsanswers to all thequestions you have aboutyour vehicle, from pick-up to drop-off.

Contents03 Picking up your car

04 Insurance / assistance

06 Changing your contract

07 Your Eurodrive First program

08 Returning your car

09 Pick-up and return centres

10 Checklist

TRAVEL BOOKLETYOUR VACATION WITH PEACE OF MIND

2014

www.renaulteurodrive.com.au

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TO FIND OUT MOREn The regulations, highway codes and

procedures in the event of an accident

or damage differ from one country to

another. You are responsible for your

travel in Europe. Therefore, remember

to refer to the specific regulations that

apply in each country.

PICKING UP YOUR CAR

BEFORE HAND-OVERTo make the most of your stay in Europe with nothing to worry about, do not forget the first step in your TravelBooklet: making advance reservations for the exclusive services of our First Class partners in the EurodriveFirst program.

AT YOUR ARRIVALPlease remember that, in order to deliver your vehicle under the best possible conditions, you must provideyour delivery centre with your appointment details or your flight number.If you do not have a flight number, then please contact your delivery centre for an appointment at least 3working days before the scheduled delivery date.

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IMPORTANT

If you change your flight, train or arrival date and time, please contact our pick-up centre as quicklyas possible so that we can welcome you in the best possible conditions.

We will wait for you for 30 minutes after the agreed time and for 1 hour after flight arrival statement

Always refer to the information about your pick-up centre in the “Pick-up and drop-off centres”chapter, or the detailed information sheet for your centre that you received from your Eurodriveagent.

Inform your delivery centre of the flight number.

If you do not have a flight number, make an appointment with your delivery centre (at least three working days before the end date on your order form).

Check your flight times with your airline and inform your delivery centreof any changes.

Carefully read the “User’s Guide” in your travel booklet, which provides all the necessary information, from pick-up through to drop-off.

Bring your order form.

Bring your travel booklet.

Bring authorisation document where applicable.

Before you leave for Europe:

Make sure you have not left any personal belongings in the vehicle.

Return:

both of the vehicle’s keys or cards,

the registration documents,

the warranty booklet and the driver’s handbook,

the safety kit (reflective jackets and red triangle),

the SD card of the GPS,

the GPS remote control,

the duly completed European accident report, if you have had anaccident.

When you drop off your vehicle:

CHECKLIST

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INSURANCE / ASSISTANCE OF YOUR CAR

DRIVE WITH PEACE OF MINDYOUR RENAULT OR YOUR DACIA IS PROTECTED:n in case of breakdown: by the manufacturer warranty.n in case of accident, theft, attempted theft, fire, vandalism,

broken windows, punctures, lost keys or wrong fuel mustbe reported to Renault Assistance: by the deductible-free multi-risk insurance in your Renault Eurodrive contract.

YOUR VEHICLE IS COVERED IN 42 EUROPEAN COUNTRIESAndorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus,Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, GreatBritain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland,Portugal, Republic of Macedonia, Romania, San Marino, Serbia, Slovakia,Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican.

EXCLUSIONSn The Eurodrive contract does not cover Impound costs fuel

leaking, mechanical incidents caused by vehicle misuse,mechanical incidents caused by towing, snow tyres andchains. Neither does it cover fines or parking tickets,telephone, restaurant/ bar, fuel or toll expenses, vehicleservicing costs, or expenses that the beneficiary wasexpected to pay as part of the planned stay in the placeof the incident (e.g. accommodation), in cases of forcemajeure (strikes, riots or “acts of god”, etc.).

n The contract does not cover events resulting fromholders’ participation in sports competitions, bets andmatches.

n In the event of theft, compensation is payable only forstolen items mentioned in the police written statement,and only on presentation of the original invoices orreceipts.

n Also, in cases of theft, no compensation is payable forexpenditure incurred in replacing identity papers, boxesand bags on the roof or any items inside such containers.

USEFUL INFOn You are no longer insured after the validity

date of your insurance certificate, and ifyou drive in a country not mentioned inthe list above.

n All persons that meet the conditions ofeligibility of the special «TT» status, candrive a «TT» vehicle. In this case, theassistance conditions only apply if theholder of the registration document ispresent in the vehicle.

n If an occupant aged over 70 dies, theclaimants shall not benefit from theguarantee protecting transported people.

n Never leave the registration documents orthe spare keys in a parked vehicle.

Exclusive features of RenaultEurodriveASSISTANCE TO ENSURE YOURPEACE OF MINDComprehensive assistance – and more!In the event of a breakdown oraccident, you are covered by acomprehensive insurance policy notsubject to a “deductible,” ensuring youassistance 24/7 from any of the17,000 Renault service points, even forpunctures, loss of keys or putting thewrong fuel in the tank.For reimbursement of any claim,you must contact RenaultAssistance and obtain an IncidentReport Number.Whatever the problem, just call.

+ 33 (0)1 84 95 96 97

CAUTION!Remember Renault Eurodrive insurance andassistance does not cover Kosovo and the Turkishpart of Cyprus.

PICK-UP PROCEDURE

Please present:n your passport (or identity card),n a copy of your Renault Eurodrive contract.Your spouse, partner or a family member may also pick up the car and drive it, providing they present anauthorized document with your signature.Your partner must, in addition to the authorized document, present a certificate proving partnership or asworn statement of partnership with your signature.

You will be presented with several items:n vehicle registration papers,n a European accident report with instructions,n an insurance certificate,n an insurance assistance booklet,n two keys (or cards) for the vehicle,n a safety kit (fluorescent vest + and warning triangle).

FUEL INFORMATIONCorresponding fuel terminology

ENGINE FUEL NAME AT PUMP

Gasoline Super unleaded Sans plomb SP 95 / SP 98Unleaded / Gasoline/petrolGasolina sin plomo 95Gasolina sin plomo 98

Diesel (DCI) Diesel Diesel / Gazole / Gas-oil

IMPORTANT

For safety reasons, the cars are delivered withenough fuel necessary to reach the nearest gasstation.

CAUTION!These items are to be returned withyour vehicle. You will be billed for anymissing items.

ATTENTION!The fuel type to be used with yourvehicle is marked inside the fuel cap:“GO” means diesel, “ES” meansgasoline/petrol.

IMPORTANT

Drivers must be at least 18 years old and possess a driver’s license valid for use in the countryconcerned.

CONTRACT MODIFICATIONS

EXTENDING YOUR CONTRACT

You may extend the length of your contract following the delivery of your vehicle, within the limits of theexpiration date of the vehicle’s registration certificate. To do so, contact Renault Eurodrive Monday to Fridayfrom 9 am to 4 pm, excluding public holidays:n from France : ✆ 01 76 84 99 00 01 76 89 07 93n from outside France : ✆ +33 1 76 84 99 00 +33 1 76 89 07 93You will be asked to supply the following information:n the registration number of your vehicle or the number of your Renault Eurodrive contract,n the number and expiry date of your credit card (the only authorized payment means),n the date you want to extend the contract to,n an address, an e-mail address or fax number so we can send you a new insurance certificate.

EXTENSION COSTS IN 201434€ PER DAY FOR RENAULT MODELS

24€ PER DAY FOR DACIA MODELS

04

CAUTION!If you haven’t extended your contract with Renault Eurodrive, use of the vehicle becomes illegal after the date of the original contract.In addition, the customer and their passengers are no longer insured. The driver alone will be liable for damages caused to third parties.

07

IMPORTANT

Extension fees must be paid bycredit card.

CHANGING YOUR CONTRACTYou have 30 calendar days to change or for cancellations with

in 6 weeks of collection date, please refer to our office, as

higher fees will apply.

IMPORTANT

The following changes to your contract will be charged 300 euros if requested in the 30 days before pick-up date:

- vehicle change- pick-up location change- name/contract holder change- additional cancelation fees apply- no refunds are available for early

returns or unused days

CLAIMS

You must always make a declaration for yourEurodrive vehicle :n either an accident report with a third party (check the

insurance policy number of the third party and makesure he/she signs the document),

n or a full declaration within 24 hours (giving a detailedexplanation of the circumstances, including the vehicleregistration number, date, location, and damage notedon the vehicle).

Cases of vandalism or theft, must be reported tothe police and the original report must be sent toGSAE. The document must always be faxed to thefollowing number: +33 (0)1 76 89 00 47. Without adeclaration, the insurance company will not pay anyrefunds. The same applies to damages or incidentsaffecting rental vehicles provided further to an incidentwith your temporary transit vehicle.

IN THE EVENT OF INCIDENTS

WHAT TO DO IN CASE OF BREAKDOWN,ACCIDENT, FIRE, VANDALISM OR THEFT? Procedures that must be followed:

- BREAKDOWN + - ACCIDENT + + + +- OTHER + + + +

Call (24/7) : ✆ +33 (0)1 84 95 96 97

Carefully fill out both sides of the Europeanaccident report.

Report the incident to the police.

Fax your European accident report to +33 (0)1 76 89 00 47 or call✆ +33 (0)1 76 84 96 96

Send the originals to the following address:TSA GRAS SAVOYEGRAS SAVOYE AUTOTSA 7425577283 AVON CEDEX

If the vehicle is left in a Renault or Daciagarage, always leave the registration documentsinside the vehicle.

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n If your vehicle is replaced, due to an incident,by another rental vehicle supplied by aconventional rental operator, you will be requiredto submit a bank card receipt. Never take out anyadditional insurance.

n The rental vehicle must be dropped off with afull tank in a centre operated by the rentaloperator in question, and not in a Eurodrivedrop-off centre.

YOUR REPLACEMENT VEHICLE

CAUTION!If the administrative documents are lost or stolen(e.g. registration documents), you must report the incident tothe local police and contact RCD on +33 (0)1 76 84 96 96.

08

PICK-UP AND RETURN CENTRES

IN FRANCE• Bordeaux / Mérignac airport• Brest / Guipavas airport• Calais / Harbor

+33 (0)6 74 78 65 08+33 (0)6 63 05 88 79+33 (0)6 07 32 15 43

• Lyon / St-Exupéry TGV train station +33 (0)4 72 48 42 02• Lyon / Saint Exupéry airport +33 (0)4 72 48 42 02• Marseille / Marseille airport +33 (0)4 42 14 31 49• Montpellier / Montpellier airport +33 (0)6 08 02 26 11

+33 (0)6 81 08 81 14• Nantes / Airport +33 (0)2 40 75 73 51• Nantes / TGV train station +33 (0)2 40 75 73 51• Nice / Nice-Côte d’Azur airport +33 (0)4 92 29 13 83• Paris 16e / City centre +33 (0)1 40 71 72 40• Paris Orly / Airport +33 (0)1 49 75 13 50• Paris-CDG / Airport +33 (0)1 48 62 37 53• St-Louis Bâle-Mulhouse / Airport +33 (0)3 89 89 70 00• St-Louis Bâle-Mulhouse / City +33 (0)3 89 89 70 00• Strasbourg / Entzheim airport +33 (0)3 88 49 11 07• Toulouse / Blagnac airport +33 (0)5 40 80 43 12

IN EUROPE• Amsterdam / Schiphol airport• Amsterdam / TGV train station +31 (0)20 890 38 46• Barcelona / Airport +34 93 184 56 71• Brussels / Zaventem airport +32 (0)2 721 05 92

+32 (0)2 800 09 73+32 (0)2 800 09 74

• Frankfurt / Mörfelden airport +49 (0)69 257 385 652• Geneva / Cointrin airport +33 (0)6 84 97 25 47• Lisbon / Airport +351 21 846 27 97• London / Heathrow airport +44 (0)20 881 996 91• Madrid / Barajas airport +34 91 329 29 11

+34 91 329 27 10• Milan / Linate airport +39 0240 708 236• Milan / Malpensa airport +39 0240 708 236• Milan / City +39 0240 708 236• Munich / F.J. Strauss airport +49 (0)69 33 29 62 46• Porto / Sa Carneiro airport +351 22 996 64 27• Rome / Fiumicino airport +39 0 665 001 456• Santiago de Compostela / Airport +34 981 58 64 44

(saturday) +34 608 98 17 49• Santiago de Compostela / City +34 981 58 64 44

(saturday) +34 608 98 17 49• Vigo / City +34 98 625 10 88• Zurich / Kloten airport +41 (0)43 500 42 04

CAUTION!- For pick-ups: if you do not send

a flight number, then you mustmake an appointment with yourcentre no later than 3 workingdays before the agreed pick-update.*

- For drop-offs: you must make anappointment with your centre nolater than 3 working days beforethe agreed drop-off date.*

- You will wait up to 30 minutesmaximum beyond the agreedtime and one hour after flightarrival statement.

* Detailed information about the openinghours of the switchboard at your pick upor drop off location is available in theappropriate location sheet.

This chapter contains a list of our pick-up and dropoff centres in France and Europe, plus theircontact details that you will need to make an appointment before picking up or dropping offyour vehicle.

1009

RETURNING YOUR CAR

DROP-OFF PROCEDURESCustomers are required to call their return centre threebusiness days before the scheduled drop-off date.All the information you need will be supplied during this call.You will be expected no later than 30 minutes after thearranged time.If you need to change the drop-off time:Let your return centre know as soon as possible about anychange in drop-off times, so that your local correspondent canwelcome you in the best possible conditions.If you need to change the drop-off location:To return your car to a different centre from pick-up, contactthe centre of your choice no later than three business daysbefore return date (see details of the centres on the facingpage.You will be billed for return fees outside France not settledwhen making your order.If you need to return your vehicle early:Please contact the Return Centres at least 72 hours prior toyour desired return to make an appointment. No refunds arepossible for early returns or unused days.

ITEMS TO BE RETURNEDn the vehicle,n both of the vehicle’s keys or cards,n the registration documents,n the warranty booklet and the driver’s handbook,n the safety kit (reflective jackets and red triangle),n the duly completed European accident report, if you have

had an accident,n the SD card of the GPS,n the remote controls.

IMPORTANT

Always refer to the “Pick-up anddrop-off centres” individualinformation sheets for contactdetails about each centre.

CAUTION!If you return the vehicle late (after the date mentioned on your contract), anextension fee will be charged (see page 10). Renault Eurodrive accepts noresponsibility for personal belongings left behind in the vehicle.

IMPORTANT

You will be billed for any missing itemson return (documents mentionedabove, keys or cards, vehicleequipment).You will be charged fees for notreturning the vehicle to a RenaultEurodrive.