2014 suite holder manual
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Introduction
The 2014 season will start off with guaranteed record crowds. The first game out of spring training, State Mutual Stadium, home of the Rome Braves, will host the Atlanta Braves in the Exhibition Game. You will be in the best seat in the stadium for what promises to be one of the most exciting events in Rome Braves history. But that’s just the beginning. A tailored made promotional schedule and let’s not forget about the 70 elite baseball games. So, get ready for
Choppin’ All Summer Long
The Rome Braves Suite Level is looking forward to providing superior service, excellent food quality, and an exemplary presentation to create a memorable experience for you and your guests. This season the guess work has been eliminated with your one stop shop for your catering needs. Packages have been re-worked to insure the upmost level of ease for ordering. Appetizers have been added to our menu, they make for the perfect snack while your guests mingle in. Our most popular packages have been rounded out with a new BBQ Package and the choice of our new homemade mac n cheese. We’ve also saved the best for last- our new strolling dessert cart will be sure to please every guest with its assortment of cakes, candies and cordials. 2014 promises to be a great season from every detail. Check out our Malibu Terrace! With new umbrellas, new seating and bar renovations, it’s going to be a hot spot. As a suite holder, you have access to the terrace to find your new favorite 7th inning spot.
Policies and Procedures
Policies and Procedures The Rome Braves are proud to be the exclusive catering service for State Mutual Stadium. We provide Executive Suite Holders with an extensive and ever evolving food and beverage menu. All food is prepared daily on site. In the following manual, you will find the policies and procedures for the Suites along with our new Suite menu. Throughout this manual, new procedures will be highlighted in red. Please note that the following policies and procedures are subject to change or adjustment at any time at the sole discretion of the Rome Braves Baseball Club, based on conditions and circumstances. You will be notified of such change. In addition, this information is intended solely for suite holders and should be considered confidential.
Smoking Policy & Appropriate Behavior Smoking is not permitted in the seating bowl, which includes the Suites and the Suite Level bathrooms. Smoking is permitted on the Malibu Terrace at the back right hand corner, it is outlined in yellow. Smoking will not be permitted in any of the Suite permanent seating areas within the arena or Suite Level Concourse.
For the comfort, safety, and enjoyment of all our Suite Holders and their guests, the Rome Braves Baseball Club requests that all guests maintain appropriate behavior at all times. The throwing of objects from your Suite is strictly prohibited. Climbing over railing will not be tolerated. The hanging of banners is prohibited. Children must be accompanied by an adult.
Food Ordering Our Catering Representative, Christina Shaw, can help you coordinate all of your event needs. She is available Monday through Friday, 9:00am to 5:00pm at (706) 378-5113. Orders should be placed by FAX (706) 368-6525 e-mail [email protected], or on-line at www.romebraves.com using your VIP login. All orders must be placed 48 hours (two business days) in advance. Orders for events on Saturday, Sunday, and Monday need to be placed by 5:00pm on Thursday. This lead-time is essential to the planning, purchasing, and preparation process. If you miss the pre-order deadline, Christina can assist you with ordering from the enclosed Game Day Menu. On day of event ordering, there is a $35.00 minimum order per delivery. In order to improve communication, each Suite Licensee should designate one individual to place food and beverage orders. It is the policy of State Mutual Stadium and the Rome Braves Baseball Club that food and beverage are not allowed to be brought in from outside State Mutual Stadium. Three to-go containers will be available at the conclusion of the event. Guests can also place orders during the game for the Three Rivers Club restaurant through their suite attendant. However, there is a minimum order of $20 and an 18% gratuity will be added to the check.
Beverage Ordering As a convenience, Suite Holders may maintain a minimum stocking level of beverages. Christina will assist you in determining an appropriate level for your suite. The Rome Braves will automatically replenish your beverages to the stock level after every event. If a minimum stock level is not convenient for you, the option of ordering beverages with your food order is available. Beverages can also be purchased at any time during an event.
The legal drinking age in the State of Georgia is 21 years of age. Minors are not permitted to consume alcoholic beverages from your suite at any time.
Alcohol consumption may be restricted during some events. Alcoholic beverages cannot be brought in or taken out of State Mutual Stadium. Cabinets will be locked at all times. Stadium personnel can unlock cabinets with prior approval
from the designated suite holder.
Alcoholic Beverages Alcoholic beverages may be obtained only from the Food & Beverage Department and may not be brought into or removed from State Mutual Stadium. Cans and bottles are not to be taken outside of your Suite. If you leave your Suite during an event, PLEASE POUR YOUR BEVERAGE INTO THE CUPS PROVIDED. Please inform all guests of this policy. The State of Georgia prohibits consumption of alcoholic beverages by an obviously intoxicated individual and prohibits any person under 21 years of age to purchase, possess, or consume any alcoholic beverage. It is the responsibility of the Suite owner or authorized representative to ensure that no minor or an intoxicated person consumes alcoholic beverages in their Suite. State Mutual Stadium reserves the right to check for proper identification and refuse or terminate service at any time. Possible litigation may arise from the result of uncontrolled guest behavior. We request the cooperation of all Suites owners and their guests in conforming to this policy. Due to laws and regulations set forth by the State of Georgia, liquor by the bottle is not available in the Suites. A bar located on the Malibu Terrace is available for purchases. Drinks may be ordered from your suite attendant and delivered. Beer and wine may still be ordered in advance and stocked in the Suite refrigerators. Malibu Terrace Bar The Malibu Terrace Bar is the perfect location to entertain large groups in an exclusive setting. The Terrace is the premiere location in Northwest Georgia for entertaining group of 20-200. Newly renovated, the terrace will be a destination point like never before. The new specialty frozen cocktails are not to be missed. As always, the bar is fully stocked with liquor and draught beer for all of your beverage requests. You can also place drink orders from the bar through your suite attendant.
Day of Event Ordering Due to the advance purchasing and preparation requirement, only certain menu selections are available at Day of Event Prices. These items are listed on the Game Day Menu page and must be advanced ordered by 2:00pm. To order during an event please see your suite attendant. There is a $35.00 minimum order per delivery. No additional food orders will be taken after the top of the seventh inning. No additional alcohol may be purchased or delivered after the conclusion of the seventh inning.
Delivery Advance food and beverage orders will be delivered to your Suite according to you requested delivery time. Day of Game orders will be delivered as soon as possible. Quick fry menu items are ready in 10 minutes or less.
Cancellations
If for any reason you need to cancel your food order, please notify Christina at least 24 hours (one business day) in advance. No charges will be made to your account with one business day notice. Unfortunately, if you cancel in less than one business day, you will be charged for the full order. In the event of rain, once the gates officially open, all orders will be completed and billed as usual. If the gates for the game do not open and the game is canceled, the orders will not be completed or billed. In the event of a game cancellation, email notifications will be sent out to a list of requested contacts and phone lines will be updated.
Equipment All Suites will be equipped with plates, cups, knives, forks, spoons, and dinner napkins. China and glassware are prohibited within the Suites. Suites are equipped with a refrigerator, icemaker, chafing dishes, and trash receptacles. All food and beverage equipment and serving items are the property of the Rome Braves Baseball Club and may not be removed.
Personalized & Special Services If you would like an exclusive/private host/hostess in your Suite, the Rome Braves will be happy to provide you with the necessary staff at an additional charge. Please call Christina 48 hours (two business days) prior to the event.
The Rome Braves are delighted to assist Suite Holders in achieving that extra special touch. Flowers, Balloons, and Celebration Cakes are available upon request. Or outfit your guests in official Rome Braves hats. From birthday parties to a VIP evening, the Rome Braves will look after all the details. Please call Christina 48 hours (two business days) in advance to make arrangements. Gift Baskets are available to the Suite Holders and guests. Baskets may include a hat, koozie, baseball, and mini bat. Contact Christina for more information.
Final Billing Information supplied on the Rome Braves Baseball Club Contract Form determines the payment method for each Suite. The Rome Braves Baseball Club will mail all catering invoices to one address. Invoices that have not been paid will be sent at the end of each home stand. All applicable taxes are included in the food and beverage pricing. Payment is due within 30 days from the date of the invoice. Balances past due days will be charged to the primary credit card on the contact form. In the event we cannot obtain payment through the primary and secondary credit cards, we reserve the right to assess service charges on any amount not paid when due at an interest rate of 1.5% per month or the maximum rate permitted by law, whichever is less. During an event, a credit card may be presented for payment. All catering bills will be run at the top of the 7th inning. The Rome Braves Baseball Club accept VISA, MasterCard, Discover, and American Express. Checks and Cash are also accepted during an event. Please contact Accounts Receivable at (706) 378-5113 with questions. Please remit all payments to-
Rome Braves Accounts Payable- Suite Level
PO Box 1915 Rome, GA 30162-5515
Quick Reference Telephone List Daytime Suite Catering
Christina Shaw……………….. (706) 378-5113 Suite Catering Fax………(706) 368-6525
Game Time Suite Office………………….……………….x5136
Suites Catering Accounts Receivable…(706) 378-5113 Stadium Box Office……. (706) 378-5144
Suite Availability
Date Time Opponent
Saturday, March 29, 2014 2:05PM Atlanta Braves
Thursday, April 10, 2014 7:00PM Savannah
Friday, April 11, 2014 7:00PM Savannah
Saturday, April 12, 2014 7:00PM Savannah
Sunday, April 13, 2014 2:00PM Savannah
Monday, April 14, 2014 7:00PM Lexington
Tuesday, April 15, 2014 7:00PM Lexington
Wednesday, April 16, 2014 1:00PM Lexington
Monday, April 21, 2014 7:00PM Greensboro
Tuesday, April 22, 2014 7:00PM Greensboro
Wednesday, April 23, 2014 1:00PM Greensboro
Thursday, April 24, 2014 7:00PM Kannapolis
Friday, April 25, 2014 7:00PM Kannapolis
Saturday, April 26, 2014 7:00PM Kannapolis
Sunday, April 27, 2014 2:00PM Kannapolis
Wednesday, May 07, 2014 7:00PM Charleston
Thursday, May 08, 2014 10:30AM Charleston
Friday, May 09, 2014 7:00PM Charleston
Saturday, May 10, 2014 7:00PM Charleston
Sunday, May 11, 2014 2:00PM Asheville
Monday, May 12, 2014 10:30AM Asheville
Tuesday, May 13, 2014 10:30AM Asheville
Thursday, May 22, 2014 7:00PM Greensboro
Friday, May 23, 2014 7:00PM Greensboro
Saturday, May 24, 2014 7:00PM Greensboro
Sunday, May 25, 2014 2:00PM Greensboro
Monday, May 26, 2014 7:00PM West Virginia
Tuesday, May 27, 2014 7:00PM West Virginia
Wednesday, May 28, 2014 1:00PM West Virginia
Thursday, June 05, 2014 7:00PM Greenville
Friday, June 06, 2014 7:00PM Greenville
Saturday, June 07, 2014 7:00PM Greenville
Sunday, June 08, 2014 2:00PM Greenville
Monday, June 09, 2014 7:00PM Augusta
Tuesday, June 10, 2014 7:00PM Augusta
Wednesday, June 11, 2014 1:00PM Augusta
Thursday, June 19, 2014 7:00PM Hickory
Friday, June 20, 2014 7:00PM Hickory
Saturday, June 21, 2014 7:00PM Hickory
Sunday, June 22, 2014 2:00PM Hickory
Tuesday, July 01, 2014 7:00PM Augusta
Wednesday, July 02, 2014 7:00PM Augusta
Thursday, July 03, 2014 7:00PM Augusta
Thursday, July 10, 2014 7:00PM Hickory
Friday, July 11, 2014 7:00PM Hickory
Saturday, July 12, 2014 7:00PM Hickory
Sunday, July 13, 2014 2:00PM Hickory
Tuesday, July 15, 2014 7:00PM Greenville
Wednesday, July 16, 2014 1:00PM Greenville
Thursday, July 17, 2014 7:00PM Greenville
Wednesday, July 23, 2014 7:00PM Delmarva
Thursday, July 24, 2014 7:00PM Delmarva
Friday, July 25, 2014 7:00PM Delmarva
Saturday, July 26, 2014 7:00PM Delmarva
Sunday, July 27, 2014 2:00PM West Virginia
Monday, July 28, 2014 7:00PM West Virginia
Tuesday, July 29, 2014 7:00PM West Virginia
Thursday, August 07, 2014 7:00PM Charleston
Friday, August 08, 2014 7:00PM Charleston
Saturday, August 09, 2014 7:00PM Charleston
Sunday, August 10, 2014 2:00PM Charleston
Tuesday, August 19, 2014 7:00PM Savannah
Wednesday, August 20, 2014 10:30AM Savannah
Thursday, August 21, 2014 7:00PM Savannah
Friday, August 22, 2014 7:00PM Charleston
Saturday, August 23, 2014 7:00PM Charleston
Sunday, August 24, 2014 2:00PM Charleston
Friday, August 29, 2014 7:00PM Savannah
Saturday, August 30, 2014 7:00PM Savannah
Sunday, August 31, 2014 2:00PM Savannah
Monday, September 01, 2014 1:00PM Savannah
Game time 7PM
Concierge Lobby opens: 5:30PM
Game time 2PM
Concierge Lobby opens: 12:30PM
Game time 1PM
Concierge Lobby opens: 11:30PM
Game time 10:30AM
2014 ROME BRAVES PROMOTIONAL CALENDAR Sat, March 29 Atlanta Braves Exhibition Game
Thurs, April 10 Opening Night / Magnetic Schedules***
Fri, April 11 Travel Mug Giveaway* Sat, April 12 Post-Game Fireworks Extravaganza Sun, April 13 2PM Game Wed, April 16 1PM Game Wed, April 23 1PM Game Fri, April 25 Retro Night – Appearance by Ryan Klesko presented by Cartersville Medical Center Sat, April 26 Appearance by the wild and crazy inflatable Zooperstars Sun, April 27 2PM Game / Daddy-Daughter Princess Day
Thurs, May 8 10:30AM Game Fri, May 9 Cancer Survivor Night / A salute to cancer survivors Sat, May 10 Superhero Night with the Incredible Spider-Man Sun, May 11 2PM Game / Mother’s Day Mon, May 12 10:30AM Game Tues, May 13 10:30AM Game Fri, May 23 Cooler Bag Giveaway* presented by Redmond Regional Medical Center Sat, May 24 Post-Game concert by Curiosity Workshop Sun, May 25 2PM Game / Bark in the Park (bring your dog to the game) Wed, May 28 1PM Game Fri, June 6 Renew Your Vows Night with second honeymoon giveaway Sat, June 7 Appearance by America’s funniest ballpark prankster Birdzerk Sun, June 8 2PM Game Wed, June 11 1PM Game – Splash Day Fri, June 20 Used Car Giveaway
Sat, June 21 Parrot Head Paradise Night with The Swingin’ Medallions Sun, June 22 2PM Game Thurs, July 3 Independence Day Fireworks Show
June 9 -11 Baseball Camp Fri, July 11 Diamond Dig presented by Greene’s Jewelers Sat, July 12 Camo Jersey Night Sun, July 13 2PM Game
Wed, July 16 1PM Game – Splash Day Fri, July 25 Freddie Freeman Bobble Head Giveaway* presented by Buffalo’s Cafe Sat, July 26 Post-Game Concert by the legendary group The Tams Sun, July 27 2PM Game
Fri – Sat Aug 8-9 Rome Braves Alumni Weekend Fri, Aug 8 The Coolest Nerd in da biz - Myron Noodleman Sat, Aug 9 Rome Braves Reunion Festivities Sun, Aug 10 2PM Game Wed, Aug 20 10:30AM Game Fri – Sun Aug 22-24 Appreciation Weekend Fri, Aug 22 Emergency Services Appreciation Sat, Aug 23 Teachers Appreciation Sun, Aug 24 Health Care / Medical Appreciation Fri, Aug 29 Something Different Night Sat, Aug 30 Post-Game Fireworks Extravaganza
Sun, Aug 31 2PM Game Mon, Sept 1 1PM Game – Labor Day Every Sunday – Family Fun Day (4 Box Seats, 4 Hot Dogs, 4 Soft Drinks, 4 popcorns $30) Every Monday – Kids Eat Free Night Every Tuesday – Buy 1 Ticket, Get 1 Free Every Wednesday – Wienie Wednesday, Hot Dogs 50 cents Every Thursday – $1 drinks, $7 All You Can Eat Pizza (excludes 7/3/14)
College Student Discount - $1 off any ticket with College ID
Armed Forces Appreciation - $1 off any ticket with Military ID all season * First 1000 fans in attendance with paid admission
** First 1000 fans ages 14 and under with paid admission
*** All fans
DATES, APPEARANCES, AND ITEMS SUBJECT TO CHANGE