# 2014 startup digest san fran july survey analysis

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Startup Digest Silicon Valley-San Francisco edition July 2014 "experimental" user survey results, data analysis and findings.

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• 1. 2014 Startup Digest SF/SV July user survey analysis David Kim and Peter Shin david.kim@startupdigestmail.com peter.shin@startupdigestmail.com
• 2. Summary Learn to ask better questions Win: we have a high net promoter score (8)! Loss: we do not have clear drivers of success Of 96 unique responses: 30% were Founders, VCs, or C-level readers 5% were interns/students We should focus on success metrics that matter
• 3. Net promotion score distribution - 5 10 15 20 25 30 35 3 4 5 6 7 8 9 10 # responses score distribution of net promotion scores
• 4. Cross-section of responses
• 5. But What Factors Drive NPS? And are those factors statistically significant? Hypothesis (very limited given the data set we collected see appendix for the survey): Organizers promote SD more highly Years lived in the area is also positively correlated to score Or mathematically: NPS = a*(Organizer) + b*(Yrs lived) + intercept Where Organizer is a dummy variable (i.e. 0 or 1)
• 6. Regression results Surprisingly, longer you live here, less likely you are to recommend the digest to friends. Call it cynicism Sadly, neither variables are statistically significant specifically, t-stat not above 2 (or p-value not low enough) Moreover, adjusted R^2 suggests that these factors basically have no explanatory power of the NPS
• 7. Conclusion & Afterthoughts In conclusion, we know we have a very high net promoter score (8) But, we dont know why. We did not design our survey with the intent of discovering key metric drivers, but that would have been nice 100 responses among tens of thousands of readers is rather small Key takeaway is we did not have a baseline starting out Now we have one, and we can improve upon it
• 8. Afterthoughts, cont. We suspect that NPS is a vanity metric The real measures that matter are: Reach (equivalent to revenues for a business, and reflects sharing) Click-through rates (reflects usefulness to users, and therefore reflects quality perception) In future surveys or partnership initiatives, we have the above baseline, and can optimize efforts that increase those outcomes
• 9. Appendix: data clean-up Original survey link: https://docs.google.com/forms/d/19k2gXjkDmplPo3n7BsKv1VgrmlP-UvSADLnABYTr5Cc/viewform Data clean-up notes Organizer column: 0 = no, 1 = yes Yrs lived: reduced

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