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Baldrige Performance Excellence Program | www.nist.gov/baldrigeBaldrige Performance Excellence Program | www.nist.gov/baldrige

Baldrige Education Criteria for Performance Excellence

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

Education Criteria Categories1. Leadership2. Strategic Planning3. Customer Focus4. Measurement, Analysis, and

Knowledge Management

5. Workforce Focus6. Operations Focus7. Results

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The Role of Core Values and Concepts

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Visionary leadership

Student-centered excellence

Organizational and personal learning

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Valuing workforce members and partners

Agility

Managing for innovation

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Focus on results and creating value

Societal responsibility

Systems perspective

Management by fact

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

Baldrige Education Criteria Framework: A Systems Perspective

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

Item Format

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Notes

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Steps toward Mature Processes

Reacting to Problems (0–25%) Early Systematic Approaches (30–45%)

Aligned Approaches (50–65%)Integrated Approaches (70–100%)

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From Fighting Fires to Innovation: An Analogy for Learning

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Organizational Profile

P.1 Organizational DescriptionP.2 Organizational Situation

Starting point for self-assessment and application preparation

Basis for early action planning

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

Category Point Values1 Leadership 1202 Strategic Planning 853 Customer Focus 854 Measurement, Analysis, and

Knowledge Management 905 Workforce Focus 856 Operations Focus 857 Results 450

Total 1,000

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

Senior leaders’ actions, organizational governance, and societal responsibilities

1.1 Senior Leadership (70 pts.)1.2 Governance and Societal Responsibilities (50 pts.)

1. Leadership (120 pts.)

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Strategic and action planning, and implementation of plans

2.1 Strategy Development (45 pts.)

2.2 Strategy Implementation (40 pts.)

2. Strategic Planning (85 pts.)

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Listening to the voice of the customer and engaging customers

3.1 Voice of the Customer (40 pts.)

3.2 Customer Engagement (45 pts.)

3. Customer Focus (85 pts.)

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Analysis, review, and improvement of organizational performance Management of information, knowledge, and information technology

4.1 Measurement, Analysis, and Improvement of Organizational Performance (45 pts.)

4.2 Knowledge Management, Information, and Information Technology (45 pts.)

4. Measurement, Analysis, and Knowledge Management (90 pts.)

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

Building an effective workforce environment Engaging, developing, and managing your workforce

5.1 Workforce Environment (40 pts.)

5.2 Workforce Engagement (45 pts.)

5. Workforce Focus (85 pts.)

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Designing, managing, and improving work processesImproving operational effectiveness

6.1 Work Processes (45 pts.)

6.2 Operational Effectiveness (40 pts.)

6. Operations Focus (85 pts.)

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Performance and improvement in all key areasPerformance levels, trends, and comparative data

7.1 Student Learning and Process Results (120 pts.)

7.2 Customer-Focused Results (85 pts.)

7.3 Workforce-Focused Results (85 pts.)

7.4 Leadership and Governance Results (80 pts.)

7.5 Financial and Market Results (80 pts.)

7. Results (450 pts.)

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

If you get everything going in the right direction and you get people fully engaged, you're going to get more productivity for students, it will actually be a better workplace for the workers, and the community will become more involved because

there will be a common language, common outcomes, and … common processes.

—Dr. Jerry Weast, (Former) Superintendent, Montgomery County (Maryland) Public Schools

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Baldrige Performance Excellence Program | www.nist.gov/baldrige

We don't consider Baldrige something extra. It’s a way of life … , the chance [for our employees] to understand that if you plan and do and study and act, you actually can improve. It gives our kids a chance to measure themselves … against standards and goals. It gives us a chance to shoot at the highest level.

—Dr. Jerry Weast, Former Superintendent, Montgomery County (Maryland) Public Schools

2014

Baldrige Performance Excellence Program | www.nist.gov/baldrigeBaldrige Performance Excellence Program | www.nist.gov/baldrige

For More Information Criteria booklets and free Criteria content Self-assessment tools Organizational assessments Training, conferences, and executive education Award recipient profiles Case studies Connections to the Baldrige community

www.nist.gov/baldrige baldrige@nist.gov

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