Staffing Strategies for Senior Living Executives

#ALFA2014

Ryan Novaczyk, President & CFO, New Perspective Senior Living Mark Woodka, CEO, OnShift

Employee Lifecycle

Recruit

Interview

Hire

Onboard & Train

Engage

Retain or Exit

#ALFA2014

Average turnover for non-certified

resident caregivers in

assisted living

44% Turnover

NCAL

Recruiting & Hiring Practices

• What are your key practices for recruiting and hiring care givers?

• What are some innovative interviewing & hiring practices?

• What technologies are you using to support recruiting & hiring?

• How do you plan to deal with the shortage of qualified healthcare workers?

#ALFA2014

90 Days

The first 90 days are critical to long-term employee retention

Cite HR

The First 90 Days

“That 90 day window is crucial. Get them

hooked in that window and they’ll stay.”

- Senior Living Executive, ALFA Executive Forum, November 2013

Onboarding & Training Practices

• What are your key practices for onboarding & training care givers?

• How do you onboard and orient new employees?

• What are your keys to successful onboarding? • Do you have a mentor program? • How are peer employees involved in

onboarding & training? • What are some of your greatest onboarding

challenges?

#ALFA2014

29% Engagement

Only 29% of American

workers are engaged in their jobs

Gallup

Employee Engagement Strategies

• How are you approaching employee engagement?

• What role do employee surveys play? • What are your expectations for employee

engagement? • What are some practices that work in

engaging key employees? • How are you using technology to engage

employees?

#ALFA2014

Average retention

rate for all assisted

living employees

71% Retention

NCAL

Employee Retention Best Practices

• How big of an issue is employee turnover?

• What are the most common reasons employees leave?

• How are you retaining key talent? • What best practices can you share in

improving retention?

Labor is your largest

operating expense

~60% Operating

Budget

Staffing & Labor Cost Management

• How are you scheduling and managing your employees?

• Where does technology fit with your staff scheduling and labor management efforts?

• What practices do you have in place to control labor cots?

• What benefits have you experienced through proper, consistent staffing?

• What are your top staffing & labor management priorities for 2014?

The Role of Technology

“Technology is potentially the single most important

phenomenon that can synergize the other driving forces to assure

value for all concerned.”

- 28th Licensed Nursing Facility Cost Comparison, CliftonLarsonAllen

For More Information

www.onshift.com

Webinars…. Whitepapers…. Videos… • Employee Engagement Best

Practices • Proactive Staffing in Senior Living • Executive Perspectives: Shockwaves

in Senior Living, & more