2014 administracion calidad

8/12/2019 2014 Administracion Calidad

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DJGMEM\ZXDLMBE JN AD LDAMJDJ

D\N@^XDGMNEZB JN AD LDAMJDJ9

_XB_BXLMBEDX HMNEN\ B \NXSMLMB\JN LDAMJDJ D_XB_MDJD


2/28


AD @N\ZME, DJGMEM\ZXDLMBE, AD LDAMJDJ

ZBZDA, ZTG (\M@AD\ NE ME@AN\) _BEN NE NALNEZX_ JN AD LBEJ^LZD JN AD NG_XN\DSDABXN\ ] ZNLEMLD\ (_XBLNJMGMNEZB\ ]KNXXDGMNEZD\) .AB\ SDABXN\ LBECBXGDELXMZNXMB\ JN ZXDHDIB, JNCMENE ^E N\ZMAB

AD\ ZNLEMLD\ ZXDE\CBXGDE JDZB\ NEMECBXGDLMBE ] AANSDE D AD _XDLZMLD AB\SDABXN\


3/28


Da m`uda qun ad rnme`nemnrd jn prblnsbs, nahnelkgdrfme`, y ad ngprnsd vmrtuda , addjgmemstrdlme b `nstme jn ad ldamjdj ns uedtnlebab`d jn `nstme qun prbgunvn ueldghmb smstgmlb ne ads br`demzdlmbens.


4/28

AD LDAMJDJ NE AD KM\ZBXMD.DA@^ED\ XNCNXNELMD\

Ad pmeturd gurda n`mplmd jn darnjnjbr jna 4:>?d.L. gunstrd nvmjnelmd jn tdrnds jn gnjmlmens mespnllme.

Ads pmrgmjns sn lbrtdrbe lbe prnlmsme , nspbsmhan pnesdr qun lbeblde y dpamldhdegtbjbs y jmspbsmtmvbs jn gnjmlme

Ne ad Njdj Gnjmd na drtnsdedjb cue`d ne uedsbad pnrsbed da cdhrmldetn y da mespnltbr


5/28

AD LDAMJDJ NE AD KM\ZBXMD. DA@ÊD\ XNCNXNELMD\

\me nghdr`b na dkbrd aadgdjb dsnùrdgmnetb jnad ldamjdj nrd mecbrgda

Ne na smàb [SMMM, ue drgnrb crdels Kbebr An

Hadel jnsdrrbaa ue smstngd pdrd ad cdhrmldlme jnue gbsquntn snè ue pdtre nstejdr, jn pmnzdsmetnrldghmdhans

Ne NN^^ Zkbgds Inccnrsbe lbetrdt d btrb

drgnrb pdrd qun ab jnsdrrbaadrd mejustrmdagnetnlbe pmnzds metnrldghmdhans. Na prbynltb ebcuelmbe ne nsn gbgnetb.


6/28

AD LDAMJDJ NE AD KM\ZBXMD.DA@^ED\ XNCNXNELMD\.

Na prbynltb lbgb tda crdlds pbrqun ne adcdhrmldlme jn pmnzds sn suhnstmg na ncnltbjn ad vdrmdlme jn abs prblnsbs jn prbjullme.

D prmelmpmbs jn 4=?? Zdyabr snpdrd ad cuelmejn padendlme jn ad prbjullme jn adninlulme jn ad prbjullme.

Nstb rnsuat hmne pnrb nrd ued prbjullme dlbstb nanvdjb (mencmlmnetn)


7/28


Ne abs cmens jna smàb [M[ y prmelmpmb jna [[ ne ads ngprnsds mejustrmdans adlustbjmd jn ad ldamjdj jna prbjultb dpdrnln ne ad pnrsbed jn absmespnltbrns lbgb pdrtn jn ue prblnsb jn lbetrba pbst-cdhrmldlme . Nstbsmèmcmld qun ludejb sn nelbetrdhde prbjultbs jncnltubsbs nrd enlnsdrmbsnpdrdrabs jn ad aend jn netrn`d y nxmstde snè ad edturdanzd jnajncnltb, ad pbsmhmamjdj jn rnpdrdrab , ab mgpamldhd ue rnprblnsb, b

jnstmedrab d ued vnetd jn mecnrmbr ldamjdj, b jnsnlkdrab pbrqun nrdmrrnlupnrdhan. Zbjb nstb tned ue lbstb melurrmjb y eunvbs lbstbs pdrdvbavnr dptb na prbjultb jncnltubsb.

Abs jnpdrtdgnetbs jn ldamjdj cuelmbedhde jn gbjb mejnpnejmnetn jntbjb prblnsb prbjultmvb, abs bpnrdrmbs jn ad chrmld eb nstdhdemevbaulrdjbs ne na prblnsb jn dsnùrdgmnetb jn ad ldamjdj. Ab qun

smèmcmldhd qun tnede ldpdlmtdlme sbhrn na prblnsb prbjultmvb pnrb ebsbhrn na emvna b nstejdr nspnrdjb b sbhrn lbgb sbstnenrab b dsnùrdrab. Ad ldamjdj nrd rnspbesdhmamjdj jna jnpdrtdgnetb jn ldamjdj lbgb ue rnd

jn ad nstrulturd mejnpnejmnetn. Nstb gunstrd ued lbelnplme jnnstrdtn`md.


8/28


Ad ngprnsd Pnstnre Nanltrml memlm ad mjnd jnalbetrba nstdjstmlb jn ad ldamjdj

Ad \nùejd @unrrd guejmda ad utmamz, dpaml y

jnsdrrbaa tdhads nstejdr. Ad prbjullme pbs ùnrrd sn necbl ne ad

ldetmjdj y eb ne ad ldamjdj b su dsnùrdgmnetb.

Abs idpbensns jnsdrrbaadrbe cunrtns dvdelnsnetrn 4=>? y 4=0?. Ne nsn gbgnetb ad datdldamjdj jn sus prbjultbs ans dhrm punrtdsmetnredlmbedans


9/28


Knery Cbrj jnsdrrbaab ne su amhrb Gm vmjd ytrdhdib uebs prmelmpmbs qun pbjrde melaumrsn neludaqumnr gdeuda dltuda jn ldamjdj, mremldgnetnne 4=;8 ludejb ninlutmvbs jn ad Cbrj cunrbe d

Idpe d pdrd nstujmdr prltmlds jn djgmemstrdlmeidpbensds, bhsnrvdrbe qun abs idpbensns kdlderncnrnelmds da amhrb, cmedagnetn jnsluhrmnrbequn sn trdtdhd jna lmtdjb amhrb y qun cuelmbedhd

lbgb ued hmhamd. Da vbavnr tuvmnrbe qun husldrabne amhrnrds. Zdetb sn kdhd danidjb ad ngprnsd jnsus prmgnrds mjnds.


10/28

_XN\_NLZMSD\ JN ADLDAMJDJ

Mjnds rnlb`mjds ne da`uebs rnanvdgmnetbs lbeads qun pbjngbs lbmelmjmr b eb 9 _NXCNLLMBE,LBE\M\ZNELMD, NAMGMEDLMBE JN NXXBXN\,

XD_MJNY JN NEZXN@D, L^G_AMGMNEZB JN_XBLNJMGMNEZB\, _XBJ^LZB H^NEB ]^ZMAMYDHAN, _XBJ^LZB HMNE KNLKB, H^NED

XNADLMBE _XNLMB-^ZMAMJDJ


11/28

JNCMEMLMBE JN LDAMJDJ. DA@^ED\JNCMEMLMBEN\ N\_NLMDAM\ZD\

Lrmtnrmbs hdsdjbs ne na iumlmb jna lbesugmjbr9 nxlnanelmd, dhstrdltd ysuhintmvd. Eb gnjmhan

Lrmtnrmbs hdsdjbs ne ads nspnlmcmldlmbens jna prbjultb9 sn rncmnrn d uedtrmhutb jna prbjultb ladrdgnetn gnjmhan , pbr ningpab9 egnrb jnrngdlkns, `rdgdin, egnrb jn puetdjds pbr lnetgntrb ntl.

Lrmtnrmbs hdsdjbs ne abs usudrmbs, ne ab qun ab usudrmbs jnsnde, sn aadgddjnludhmamjdj pdrd na usbprntnejmjb.

Lrmtnrmbs hdsdjbs ne na vdabr9 ns jnlmr netrn su utmamjdj y su rnadlme lbena prnlmb. Jnsjn nstn puetb jn vmstd ue prbjultb jn ldamjdj ns dquna qunsmnejb tde tma lbgb na jn ad lbgpntnelmd sn vnejn d gnebr prnlmb.

Lrmtnrmbs hdsdjbs ne ad gdeucdlturd9 Nstn lrmtnrmb jncmen ad ldamjdj lbgbna rnsuatdjb jnsndhan jn ued prltmld jn me`nemnrd (jmsnb y pademcmldlme)y jn gdeucdlturd , nj jnlmr, ludejb sn lugpane ads nspnlmcmldlmbens.


12/28

DJGMEM\ZXDLMBE JN AD LDAMJDJ.MEZN@XDLMBE JN _NX\_NLZMSD\

Jdvmj @drwme ne su amhrb sbhrn `nstme jn ldamjdj sndadqun ads jmvnrsds jncmemlmbens sbhrn ldamjdj sn punjnemetn`rdr ne ; jmgnesmbens.

4. Xnejmgmnetb

8. Ldetmjdj jn djmlmbedans. Jurdhmamjdj3. Ldpdlmjdj jn snrvmlmb9 rdpmjnz, dsnrtmvmjdj, lbrtnsd.0. Nsttmld jna prbjultb b jna dghmnetn jn snrvmlmb.;. Ldamjdj pnrlmhmjd lbgb rnsuatdjb jn ad nxpnrmnelmd jn

lbgprd9 mgd`ne, puhamlmjdj, gdrld. Ntl.


13/28

DJGMEM\ZXDLMBE JN AD LDAMJDJ._XNL^X\BXN\

Pdatnr D. \knwkdrt (4;=4-4=30) 9 Metrbjuib nalbelnptb jnprblnsb nstdhan y ladsmcml ads ldusdsjn vdrmdlme ne dsm`edhans y dandtbrmds.Jnsdrrbaa ad gntbjbab`d jn `rcmlbs jn lbetrba y

lrnb na lmlab _J\D ( _ADEME@, JB, \Z^J], DLZ) .Ne ldstnaadeb _KND( _ADEMCMLDX, KDLNX,N\Z^JMDX ] DLZ^DX). Ab luda mgpamld ueprblnsb jn rntrbdamgnetdlme jnetrb jna prblnsb

gmsgb jn prbjullme. Mespmrd d abs `nrnetns dnvdaudr y husldr mecbrgdlme lbetmeud sbhrn adsprdltmlds , pdrd gbjmcmldr ads pblbs ncnltmvds.


14/28


P.Njudrjs Jngme` (4=??-4==? prnsnet ne Idpe uedrndllme ne ldjned jn ad ldamjdj da lbstb y d ad

prbjultmvmjdj lbe ad luda mhd ne lbetrd jn adpnrspnltmvd usuda qun sbstned qun ad ldamjdjtned lbstb. Jngme` sbstned y ab prbh qungnibrdr ad ldetmjdj jn nrrbrns lbgntmjbs , ads

gnebrns jngbrds y ad gnibr utmamzdlme jngqumeds y gdtnrmdans jd pbr rnsuatdjb ad gnibrdjn ad prbjultmvmjdj.


15/28

DJGMEM\ZXDLMBE JN ADLDAMJDJ._XNL^X\BXN\.

Ad prbpunstd jn Jngme` sn sbstned ne ab qun aaadgdhd smstngd jn lbeblmgmnetb prbcuejb qun rnvnadlbgb cuejdlmbedans jn nstd tnbrd9 ad lbelnplmesmstgmld jn ad br`demzdlme, ad vdrmdlme nstdjstmld, ad

tnbrd cuejdgnetb jn ad prltmld y ad smlbab`d. Sndgbsne jntdaan ldjd ueb.

Smsme smstgmld9 ad lbesmjnrdlme jn ads metnrrnadlmbencuelmbedans, na rnejmgmnetb jn ued cuelme jnhn

gnjmrsn ne cuelme jn su lbetrmhulme d abs bhintmvbsjna smstngd ne lbeiuetb- Ad enlnsmjdj jn lbguemldlmey lbbpnrdlme dugnetd ad metnrjnpnejnelmd.


16/28

DJGMEM\ZXDLMBE JN ADLDAMJDJ._XNL^X\BXN\

Sdrmdlme nstdjstmld9 Ad tnbrd jn ad vdrmdlme nstdjstmld sn dpamld ne abs prblnjmgmnetbs, adsgqumeds, ads pnrsbeds, abs prbjultbs y abs snrvmlmbs. Jngme` sbstned qun na prbhangd lnetrda jnad djgmemstrdlme nrd ad mgpbsmhmamjdj jn lbgprnejnr ad mecbrgdlme lbetnemjd ne ad vdrmdlme .Zbjbprbjultb b snrvmlmb ns na rnsuatdjb jn ue prblnsb qun prnsnetd vdrmdlmbens, jn jbs tmpbs9 dandtbrmdsb dsm`edhans.

Ad jntnllme jn ads ldusds jn nstds ldusds ns na tngd jna lbetrba nstdjstmlb jn prblnsbs qunpnrgmtn rndamzdr rnlbgnejdlmbens mgpbrtdetns d ad nrnelmd.

Ad tnbrd y aun`b ad prltmld9Ads pnrsbeds enlnsmtde sdhnr ad tnbrd jn ab qun nste aanvdejb d ad

prltmld, na rnadtb jn nxpnrmnelmds eb ns sucmlmnetn. Ad mgpangnetdlme nxmtbsd jn ue smstngd jnldamjdj rnqumnrn jn qun sn ldpdlmtn d ads pnrsbeds( sn`e jmcnrnetns emvnans jn lbgpanimjdj) sbhrnabs pmadrns tnrmlbs jn ab qun nste kdlmnejb.

Ad smlbab`d9 Jngme` sn rncmnrn d qun tdetb ad gbtmvdlme, y na amjnrdz`b eb punjne jnidr lbetdr neue smstngd jn nstme jn ldamjdj.

Jngme` jnsdrrbaa nstn smstngd jn lbeblmgmnetb ne 4: prmelmpmbs y jnslrmhm > necnrgnjdjnsgbrtdans jn ads br`demzdlmbens9 ad cdatd jn lbestdelmd jn prbpsmtb, na ecdsms ne na lbrtb padzb, adldamcmldlme deuda jn rnejmgmnetb qun ns ne gulkds bldsmbens drhmtrdrmd, jngbrdamzdjbrd,y dtnetd

lbetrd na trdhdib ne nqumpb, ad datd gbvmamjdj jn ad `nrnelmd, ad utmamzdlme nxlausmvd jn mejmldjbrnscmedelmnrbs.


17/28


Ibsnpk G. Iurde (4=?:- ) 9 jncmem ad ldamjdjlbgb djnludlme jn usb. Djngs jnprbgbvnr na usb jn gtbjbs nstdjstmlbs pdrd

ad gnibrd jn ad ldamjdj jnsdrrbaa nstrdtn`mdsbr`demzdtmvds lbgb abs lbesnibs y nqumpbs jnldamjdj. Djkmrm da necbqun smstgmlb jngnibrd jn ad ldamjdj. Cun nectmlb ne qun ad

ldamjdj eb tmnen lbstb pnrb ad gdad ldamjdj smab tmnen y ns datb. \u prbpunstd sn lnetrd neued trmab`d9pademcmldlme , lbetrba y gnibrd.


18/28


19/28


Fdbru Mskmfdwd (4=4>-4=;=)9 Lbghme abs necbqunsbr`demzdlmbedans lbe na jmsnb y usb jn knrrdgmnetds jnusb `nenrdamzdjb ne ad ngprnsd. Jnsdrrbaa ue jmd`rdgd jnldusds y ncnltbs qun kby aanvd su ebghrn y abs lrluabs jnldamjdj. Jmb `rde mgpbrtdelmd d abs nqumpbs jn trdhdib pdrd

rnsbavnr prbhangds jn ldamjdj. Dpbrt na lbelnptb jn lamnetn metnreb, y na jn ldamjdj

metnrcuelmbeda.

_rbgbvm na usb jn knrrdgmnetds nstdjstmlds smgpans ne narnd jn chrmld qun pujmnrde snr dpamldjds pbr abssupnrvmsbrns.

Jnsdrrbaa ads dujmtbrds jn lbetrba jn ldamjdj y najmd`estmlb jn lbetrba jn ldamjdj pbr pdrtn jn abs `nrnetns.


20/28

DJGMEM\ZXDLMBE JN AD LDAMJDJ-_XNL^X\BXN\

@ne mlkm Zd`ulkm (4=8:-) 9 Na necbqun jn Zd`ulkm ns lbgpanib d pnsdr jnsus metnetbs jn aanvdr d ue tnrrneb prltmlb su jmsnb nxpnrmgnetda.

_drd nstn dutbr ad ldamjdj sn hdsd ne na lugpamgmnetb jn adsnspnlmcmldlmbens. _bstua qun na lbstb jn ad gdad ldamjdj sn melrngnetdlbe na danidgmnetb jna vdabr jna jmsnb. Abs prbjultbs lnrldebs da emvna

jn tbanrdelmd sbe pdrd nstd pbsturd sbe prbjultbs ldsm jncnltubsbs ysnrd sdaujdhan pdrd ad ngprnsd qun ad `nrnelmd trdhdidr ne adrnjullme jn su vdrmdhmamjdj jn prbjullme.

_bstua ad mgpbrtdelmd jna jmsnb jn prbjultbs y prblnsbs rbhustbs dads lbejmlmbens gnjmb dghmnetdans, ad mgpbrtdelmd jn qun na jmsnbprnvnd ad vdrmdlme ne sus lbgpbenetns, gmemgmzdr ad vdrmdlme

darnjnjbr jn ue vdabr bhintmvb.


21/28


Drgdej.Sdaame Cnm`nehdug (4=8?-) 9 Metrbjuib gulkds mjndsqun kby sn dlnptde lbgb bhvmds ne ad `nstme jn ldamjdj.\bstmnen qun na xmtb jn tbjb smstngd jn ldamjdj ns qun addatd `nrnelmd y tbjbs abs emvnans tne`de lbelmnelmd jn abqun sm`emcmld pdrd ad ngprnsd y qun abs cdltbrns kugdebs

dcnltde gs ad ldamjdj qun abs cdltbrns tnleba`mlbs. Ne nstd pbsturd na lbetrba jn ldamjdj ngpmnzd ne na jmsnb,

ad lbgprd , gdeucdlturd y lbetmeud ne na prblnsb jnprbjullme, jnspdlkb, mestdadlme y pbst vnetd. Ad gnibrdeb sab mgpdltd ne abs lbstbs smeb ne na emgb jn abs

ngpandjbs . Ads mjnds jn Cnm`nehdue kdlne jna dsn`urdgmnetb jn ad

ldamjdj ue gnjmb pdrd necbldr abs nscunrzbsbr`demzdlmbedans ne na lamnetn.


22/28

DJGMEM\ZXDLMB JN AD LDAMJDJ._XNL^X\BXN\

_kmamp Hdydrj Lrbshy (4=83-) 9 _drd Lrbshy ad ldamjdjlbesmstn ne ad lbecbrgmjdj lbe abs rnqunrmgmnetbs. (ebrgdsmsb, ebrgds metnreds, lnrtmcmldlmbens prmvdjds, ntl) \bstmnenqun na stdejdrj jnhn snr lnrb jncnltb. Na mejmldjbr gslnrtnrb jn qun sn trdhdid lbe gdad ldamjdj ns na prnlmb qun

sn pd`d pbr ad cdatd jn lbecbrgmjdj. _drd nstn dutbr jnhn nxmstmr ue lbgprbgmsb jn ad `nrnelmd,

cbrgdr nqumpbs lbe abs gmnghrbs gs rnprnsnetdtmvbs jnldjd jnpdrtdgnetb, jntnrgmedr jejn nste abs prbhangdsjn ldamjdj dltudans y pbtnelmdans, nvdaudr na lbstb jn ad

`nstme jn ldamjdj lbgb ue gs jn `nstme, lbelmnetmzdr , ytbgdr dllmbens lbrrnltmvds.


23/28

DJGMEM\ZXDLMBE JN AD LDAMJDJ. ABE^NSB

D lbetmeudlme sn melauyn ued amstd jn prbhangds jn ad br`demzdlmbens ngprnsdrmdans qun mevmtde dpnesdr ne ad metrbjullme jn ue smstngd jn nstme jn ad ldamjdj9

Smsme pblb ladrd b pblb smstgmld Cdatd jn jnsdrrbaab lbetmeub jn abs rnlursbs kugdebs Cdatd jn trdhdib ne nqumpb Ad pdrtmlmpdlme jn abs ngpandjbs ldrnln jn bhintmvbs ladrbs, netrnedgmnetb, dpbyb y

sbstnemgmnetb

Lbguemldlme jncmlmnetn Cdatd jn cbrgd nstdjstmld jn pnesdr Nxlnsb jn diustn Dtrdsbs ne netrn`ds Jnsbrjne ne padetds y bcmlmeds Mevnetdrmbs nxlnsmvbs \mstngd jn melnetmvbs eb damendjb

Kmeldpm ne ad `nstme jn rnsuatdjbs Cblb medjnludjb ne na lamnetn metnreb y nxtnreb Cblb ne ad prbjultmvmjdj jn gbjb nxlauynetn jn ad ldamjdj Lbstbs lrnlmnetns Jnvbaulmbens jn prbjultbs crnlunetns y qun cbrgde `rde vbaugne


24/28

DJGMEM\ZXDLMBE JN AD LDAMJDJ. ABE^NSB

_^NJN AD @N\ZMBE JN AD LDAMJDJ XN\BASNX N\ZB\ _XBHANGD\2 Jmvnrsbs nstujmbs jn ldsbs gunstrde qun ad dpamldlme smstngtmld

jn ad `nstme jn ad ldamjdj punjn damvmdr y de namgmedr da`uebs jnabs prbhangds neuelmdjbs.

Netbelns sm pdrnln tde prbgmsbrmd ads ngprnsds jnhnrde dhrdzdrad

sme jujdr, sme nghdr`b, tdetb ne ad Dr`netmed lbgb ne na rnstb jnaguejb jnsdrrbaadjb sn pnrlmhne prbhangds jn ldamjdj. ^e nstujmb jna G.M.Z. d ldr`b jna prbcnsbr Anstnr gunstrd ued ldjd

ne na netusmdsgb pbr nstd tnlebab`d, y sndad vdrmds ldusds9 absprb`rdgds jn `nstme jn ldamjdj eb tmnene gulkb mgpdltb sbhrn adlbgpntmtmvmjdj, tmnene ne `rde gnjmjd nxpnltdtmvds pblb rndamstds,

nvdade melbrrnltdgnetn na nscunrzb enlnsdrmb, lbecusme jngnjmbs y cmens., jmcmluatdj jn ad datd `nrnelmd pdrd lbgprbgntnrsngs daa jn ads pdadhrds, edlmgmnetb jn ad rnme`nemnrd jn prblnsbsqun lbgpmtn lbe ad `nstme jn ldamjdj lbgb tnlebab`d jn `nstme.


25/28

DJGMEM\ZXDLMBE JN AD LDAMJDJ.LBELA^\MBEN\

Ad jnlamedlme jna metnrs ne ad `nstme jn ad ldamjdj ( smlbesmjnrdgbs abs nstujmbs gnelmbedjbs y btrbs rnanvdgmnetbssbhrn na tngd) eb bhnjnln d ad meldpdlmjdj jn nstd tnlebab`d smebd ued lunstme jn vdabrns, ad prnblupdlme pbr na lamnetn, naamjnrdz`b jn datd `nrnelmd, na usb jn nqumpbs jn trdhdib, y adpdrtmlmpdlme jn tbjbs. _unjn dr`ugnetdrsn qun ne gulkbssmstngds jn ldamjdj cdatd hdadeln netrn abs vdabrns. Nstb ns da`bsbaulmbedhan. Lbe nstds rnlbgnejdlmbens, ad `nstme jn ldamjdj nsued tnlebab`d jn `nstme lbe ad sustdelmd sucmlmnetn lbgb pdrdrnsbavnr da`uebs jn abs prbhangds gnelmbedjbs y qun prnblupdejnsjn na puetb jn vmstd prltmlb da mejustrmda, da `nrnetn, dalbesuatbr b da dldjgmlb.

\me nghdr`b sm eb sn jnlmjn pbr djbptdr nstd tnlebab`d, Tudatnredtmvds nxmstne2 Tu punjn bcrnlnr eunstrd lmnelmd, adDjgmemstrdlme d ad sbaulme jn abs prbhangds br`demzdlmbedanslbgb abs padetndjbs2


26/28


Nxmstne sbaulmbens eb smstgmlds , lbgblunrpb jn lbeblmgmnetbs metn`rdjb addatnredtmvd ad bcrnln ad tnbrd `nenrda jn ad

djgmemstrdlme. D lbetmeudlme jntdaadgbs tngds, necbquns

lbguens netrn ad `nstme jn ad ldamjdj y ad

tnbrd `nenrda jn ad djgmemstrdlme


27/28


ZNGD\ ] NECBT^N\

LBG^EN\ NEZXN AD

@N\ZMBE JN LDAMJDJ ] AD

ZNBXMD @NENXDA JN AD

DJGMEM\ZXDLMBE

ZNGD\ NE AB\ T^N AD

@N\ZMBE JN AD LDAMJDJ

_^NJN D_XNEJNX JN AD


DJGMEM\ZXDLMBE

ZNGD\ NE AB\ L^DAN\ AD


DJGMEM\ZXDLMBE _^NJN

D_XNEJNX AD @N\ZMBE JN

AD LDAMJDJ

AMJNXDY@B JN AD DAZD@NXNELMD

DEDAM\M\ JN ADMECBXGDLMBE

GNIBXD JN _XBLN\B\

^\B JN NT^M_B\ N\Z^JMB JN AD\JNHMAMJDJN\ ]CBXZDANYD\ JN AD CMXGD

MG_ANGNEZDLMBE JNN\ZXDZN@MD\

ENLN\MJDJ JNNEZXNEDGMNEZB NECBT^N JNLBEZME@NELMD NECBT^N DA LAMNEZN

\DZM\CDLLMBE JNA LAMNEZN


28/28


Dpdrnln lbgb eb mgprnslmejmhan ad dpamldlmejn ad `nstme jn ad ldamjdj jn gbjb lbetmeuby ne tbjb au`dr.

Dpdrnln lbgb mgprnslmejmhan na`nrnelmdgmnetb.

2014 administracion calidad

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