2014 4th qtr crusing magazine

Anexperiencelike nowhere else.

Atlantis holds a lifetime of spectacular memories. Only at Dolphin Cay can you get up close to playful dolphins and interact with friendly sea lions. Snorkel the Ruins or glide alongside sleek stingrays. At Aquaventure, one of the world’s largest and most amazing water parks, every day is fi lled with non-stop fun, thrills and adventure. Continue the rush at Atlantis Casino. Place your bets at the Caribbean’s grandest gaming destination.

To learn more about these exciting programs, please visit our cruise partners’ websites: Carnival Cruise Lines, Disney Cruise Lines, MSC Cruise Lines, Norwegian Cruise Lines or Royal Caribbean International. Or to begin off ering these Atlantis Excursions through your cruise line, please contact [email protected].

Atlantis. There’s no such thing as too much amazing.

Download our FREE app at atlantis.com/app.

5:09 PM

Flamenco Beach, Culebra

patricia y, New York

If you only stay in San Juan during your time in PR, you are missing out, my friend! Take the ferry to Culebra, a small island off the eastern coast of Puerto Rico. When you get there, go to the #2 ranked most beautiful beach IN THE WORLD, Flamenco. Its super fine white sand and crystal clear calm waters await you. It's TOTALLY worth it if you're looking to unwind. It's my favorite part of PR. I GO EVERY YEAR.

BBESTESTKEPTKEPTSECRSECREETT

Flamenco is not only one of the most award-winning beaches in the Caribbean. It’s a five star world class attraction. Live your own five star vacation story.

traveler reviewa

DOMINICAN REPUBLICDOMINICAN REPUBLICHAS IT ALLHAS IT ALL

By land or by sea.

©2014 U.S. Virgin Islands Department of Tourism

THE ONLY DIFFERENCE IS

EVERYTHING

Dock in the U.S. Virgin Islands to discover three islands, four ports and a world of difference. Convenient downtown locations, full-service facilities, premier shopping, multimillion dollar renovations—being your port of call is our calling. Learn more at www.viport.com and www.wico-vi.com.

FREDERIKSTEDST. CROIX

WEST INDIAN COMPANYST. THOMAS

CROWN BAYST. THOMAS

GALLOWS BAY DOCKST. CROIX

“

F D

Fourth Quarter 2014 • Cruising Magazine 7

Micky ArisonChairmanCarnival Corporation

Karl L. HolzPresidentDisney Cruise Line

Richard E. SassoPresident & CEOMSC Cruises (USA) Inc.

Kevin SheehanFCCA Chairman,President & CEONorwegian Cruise Line Holdings Ltd.

Stephen A. NielsenVice President,Government AffairsPrincess Cruises

Adam GoldsteinPresident & COORoyal Caribbean Cruises Ltd.

Omari BreakenridgeDirector, Communications & Design

Terri CanniciVice President, Operations

Adam CeseranoSenior Vice President

Carlos SantamarinaDirector, Membership Events & Programs

Jessica LalamaExecutive Assistant

Raquel NalesAdministrative Assistant

Justin PaigeManager, Communications, Research & Marketing

Michele M. PaigePresident

41 Dominican Republic Has It All

44 Nature’s Charms Are Just the Beginning in Martinique

48 A Divine Year for MSC Divina

50 Carnival Cruise Line Announces Shipboard Concert Series Lineup for 2015

52 The World Changes, Colombia Grows and Proexport Moves Forward

25 21st Annual FCCA Conference and Trade Show: A Success Story for the FCCA, St. Maarten and All Attendees

28 On-site at FCCA Conference’s CEO Roundtable: Cruise Leaders Discuss New Ships and Where They'll Go

31 Port Development from the Destination and Cruise Line PerspectivesBy Russell Daya, Director, Global Port Operations/Developments and ItineraryPlanning, Disney Cruise Line

36 Cayman Islands’ Diverse Experiences, Attractions and Culture Offer an Idyllic Caribbean Getaway

54 FCCA Foundation Delivers Holiday Cheer and Festivities to Deserving Children

Cover photo:Cayman Islands

9 President’s Letter

12 Cruise Industry News & Platinum Highlights

60 Faces in the Industry

64 Meetings with the FCCA

CRUISINGTHE FLORIDA-CARIBBEAN CRUISE ASSOCIATION MAGAZINE

Fourth Quarter 2014

Florida-Caribbean Cruise Association (FCCA)11200 Pines Blvd., Suite 201, Pembroke Pines, FL 33026Phone: (954) 441-8881 • Fax: (954) 441-3171Website: www.f-cca.com • E-mail: [email protected] Magazine © 2014 ~ All Rights Reserved.Reproduction in whole or in part, in any form, electronic or otherwise, without written permission of the FCCA is prohibited.

To subscribe or change your address, please send requeststo [email protected]

The information in this publication is provided "as is." FCCA and its Member Lines disclaim all representations and warranties, expressed or implied, with respect to any information,services, products and materials contained herein. FCCA and its Member Lines will in no event be liable for any damage or losses as a result of your use of this publication.

FCCA Member LinesAIDA Cruises • Azamara Club Cruises • Carnival Cruise Lines • Celebrity Cruises • Costa Cruise Lines • Cunard Line

Disney Cruise Line • Holland America Line • MSC Cruises (USA) Inc. • Norwegian Cruise Line P&O Cruises • Princess Cruises • Royal Caribbean International • Seabourn • TUI Cruises

FCCA Staff

Departments

Features

SpotlightCover ImageExecutive Committee

FLORIDA-CARIBBEANCRUISEASSOCIATION

“Coming together is a beginning; keeping together is progress; work-

ing together is success.” –Henry Ford

A new year often prompts us to reflect on the past and look to the

future. It forces us to focus on our successes, failures, strengths and

weaknesses. Hopefully you see mostly successes and strengths and

develop ways to build on them. However, keeping our weaknesses in

sight, instead of turning a blind eye to them, and bulking them up

becomes equally important. After all, opportunities for improvement

always exist; even the strongest muscles benefit from new exercise.

Of course, true progress comes not through sudden, drastic change, but

through long-term planning and adaptation. Most businesses and success-

ful individuals build on this foundation, with fundamentals that remain

unwavering, even in the midst of constant innovation and improvement.

The cruise industry continually proves and upholds these principles, and

the FCCA helps cruise tourism stakeholders learn these lessons and apply

them through partnerships and inside access and information to the inner workings of an industry.

The FCCA offers this through its numerous events, access to Member Lines and their executives, up-to-date

information and trends, and much more. You can read about some of these resources and opportunities in this

edition of Cruising, such as gaining insight from the 21st annual FCCA Conference & Trade Show, which took

place in St. Maarten from October 6–10, 2014 and had these objectives in mind with its meetings, workshops,

functions and networking opportunities.

Other articles in this magazine grant insight from FCCA Member Line executives, such as Russell Daya, direc-

tor, global port operations/development and itinerary planning, Disney Cruise Line, discussing his Conference

workshop, along with a recap from the CEO Roundtable and opening speeches. Plus you can celebrate MSC

Divina’s one-year anniversary in PortMiami; jam with Carnival LIVE; and meet the multiple new presidents

and/or CEOs for Carnival Cruise Line, Celebrity Cruises, Cunard Line, Holland America Line, Norwegian

Cruise Line and Royal Caribbean International.

This issue also highlights the FCCA’s charitable arm, which just completed the 18th annual Holiday Gift

Project and delivered thousands of smiles to underprivileged children throughout 33 Caribbean, Mexican and

Latin American destinations. And the FCCA shares the spotlight with one of its most significant parts—its part-

ners—in pieces by the Cayman Islands, Dominican Republic, Martinique and PROCOLOMBIA.

So take a minute or hour to learn some of what the FCCA and its partners can offer to help you build strength,

even from weakness. During this time of reflection, think about how the FCCA can help you grow and move

forward through its opportunities, relationship building, inside access and knowledge of the industry’s inner-

workings.

Respectfully yours,

Michele M. Paige

President

FCCA


(Center) Hon. Richard Sealy, Minister of

Tourism and International Transport for

Barbados with Michele M. Paige and

Kevin Sheehan, FCCA Chairman, and

President and CEO of Norwegian

Cruise Line Holdings Ltd.

President’s Letter

Two Jewels Meet: Norwegian Jewel

Arrives at Bayport Cruise Terminal,the “Emerald of Gulf Coast”

In the Bayport Cruise Terminal’s first

full season of operation, the original

number of parking spaces has increased

from 800 to more than 1,700 to accom-

modate the growing number of passen-

gers. The state-of-the-art terminal com-

bines modern design with passenger

accessibility and is a short drive from

downtown Houston’s restaurants,

hotels and regional airports, making it

an ideal point of embarkation and dis-

embarkation.

Norwegian Cruise Line realized this

potential and will homeport Norwegian

Jewel at Bayport Cruise Terminal,

bringing with it significant economic

impact for the greater Houston region.

Plus Princess Cruises returned for its

second season in Houston and a total of

24 sailings.

To view the sailing schedule and book

a cruise with Princess Cruises, visit

www.princess.com or call 1-800-

PRINCESS. To book a cruise with

Norwegian Cruise Line, contact a trav-

el professional or call Norwegian at 1-

800-327-7030 or visit www.ncl.com.

Antigua and Barbuda’s New TourismAction Agenda Set to Achieve PositiveImpacts Throughout the Destination

Antigua and Barbuda has developed a

tourism action agenda centered on three

new destination stewardship initiatives.

These projects, which were developed

and agreed to collaboratively by more

than 50 stakeholders, include: develop-

ment of a sustainable tourism strategy

and new community-based cultural

tourism products, as well as mapping

cultural heritage sites in order to

improve interpretation materials for

tourists.

The action agenda responds to priori-

ties identified from a rapid sustainable

destination assessment conducted in

August. Antigua and Barbuda’s areas of

good practice, as well as opportunities

for improvement, are the basis for the

action agenda. The new action projects

were selected based on their potential to

increase the long-term viability and

positive impacts of tourism in the desti-

nation. Working groups were formed to

bring the three key initiatives to

fruition, with a goal of producing tangi-

ble results within the next 12 months.

Pullmantur Cruises Will VisitBonaire 37 Times StartingSeptember 2015

Pullmantur Cruises will call Bonaire

starting September 2015, adding 37

vessel arrivals and 100,000 cruise pas-

sengers and making it possible for local

Bonaireans and international passen-

gers to embark and disembark in

Bonaire.

Tourism Corporation Bonaire projects a

total of more than 250,000 cruise pas-

senger arrivals for the 2015 calendar

year. For the 2016 calendar year, it

expects more than 300,000 passengers.

Bonaire is rapidly transforming into a

year-round cruise destination. For more

information, please contact Tourism

Corporation Bonaire (599) 717-8322 or

e-mail (ethselpieternella@tourism-

bonaire.com).

MSC Divina’s Inaugural Call atCartagena de Indias Cruise ShipTerminal

The past 16th of November, MSC

Cruises’ MSC Divina made its inaugu-

ral call at the Cartagena de Indias

Cruise Ship Terminal. With traditional

Palenqueras and cumbia dancers, the

passengers had a special welcome full

of joy and happiness.

Onboard, the cruise line hosted the tra-

ditional plaque exchange ceremony.

Dionisio Vélez Trujillo, the major of

Cartagena, along with representatives

from the Port of Cartagena, PRO-

COLOMBIA, the tour operator Aviatur,

among other authorities, had a wonder-

ful evening visiting the ship and learn-

ing about its onboard amenities.

Dominica’s Cruise Development

12 Cruising Magazine • Fourth Quarter 2014

Cruise Industry News & Platinum Highlights


Dominica expects a 3.5 percent

increase in cruise passengers, to over

290,000, as it welcomes eight new

cruise ships for the 2014/2015 cruise

season from cruise lines such as

Princess Cruises, TUI Cruises, Carnival

Cruise Lines and Costa Cruises. To

handle the passengers and vessels,

$12.5 million is budgeted for port

improvements to safely berth larger

cruise ships in the future.

Dominica also embarked on a project to

enhance the welcome reception at its

cruise ports and sites. Visitors can now

experience the rich and unique culture

of Dominica through music and dance.

Plus the island instituted a program to

give cruise passengers priority access

to Dominica’s most popular attraction,

the Trafalgar Falls. Tours booked

directly through cruise lines can exclu-

sively visit the renowned site between

8:00 AM and 12 PM, allowing for a

better experience, less overcrowding

and a hassle-free experience.

Grenada Tourism Authority Screens“Cities of the Caribbean”

The Grenada Tourism Authority (GTA)

screened “Cities of the Caribbean” by

Martiniquan filmmaker Patrick

Baucelin at the Grenada National

Museum in recognition of Caribbean

Tourism Month. Seventy students,

tourists and enthusiasts watched the 70-

minute film tour 31 Caribbean islands.

The documentary, which took four

years to complete, captured St.

George’s, Grenada’s capital. After men-

tioning the 1650s French presence, it

showcased the Carenage, the Christ of

the Deep’s statue, the churches’ and

buildings’ Georgian architecture, and

the Sendall Tunnel connecting the har-

bor to the Esplanade. It also exhibited

steelpan, the cricket stadium, and the

fish market.

“I endeavour to unite the Caribbean

through knowledge of our cultural her-

itage and geography, which can encourage

increased cultural exchanges and regional

tourism,” said Baucelin, who joined the

screening from Celebrity Summit.

Cruise Into the Culture Capital ofthe Caribbean, Enchanting Trinidad

Trinidad’s Cruise ship season officially

opened on November 13, 2014 with the

arrival of Saga Sapphire at the Port of

Port of Spain. Disembarking passengers

were serenaded by the melodies of steel-

pan music and treated to an exciting cul-

tural display featuring traditional

Carnival characters and costumed

dancers. Passengers also experienced

something debuted this season, the

recently completed quayside project fea-

turing designs from local Carnival band

leader, Brian Mac Farlane, and depic-

tions of local icons and attractions that

create memorable photo opportunities.

The capital city of Port of Spain sits on

a spectacular coastline and teems with

activities for even the most discerning.

With beautiful public squares, parks

and historic buildings, the city provides

the perfect escape for an enjoyable day

of relaxation and exploration.

Banana Coast Is a Hit with CruisePassengers

After hosting more than 13,000 passen-

gers and crew in October and

November 2014, Banana Coast proved

to be a hit with Norwegian Cruise Line

and Holland America Line passengers.

Comments included “Don’t change a

thing! It’s perfect!” and “We should

have anchored here for three days — I

don’t have time to see everything!”

Located in Trujillo, Honduras, the port

offers an authentic experience of a

sleepy, coastal town founded by the

Spanish in 1525. Streets lined with

locals selling arts and crafts, clothing,

jewelry and food, along with the port’s

proximity to the beach (one block

away) and historical attractions (five

blocks away) provide something for

everyone. Plus shore excursions—

ranging from historical excursions and

private beach breaks to nature hikes and

ATV rides through the jungle—

immerse guests in history, culture,

environment and adventure.

As one guest wrote, “Banana Coast is a

refreshing change from the norm.”

Cabo San Lucas Offers a World ofBoundless Beauty and Excursions

Discover how the secrets of the desert and

the beauty of the sea come together to form




a real paradise in one of the most beautiful

and exclusive cruise ports destinations of

Mexico, Cabo San Lucas, B.C.S.

Enjoy the extraordinary weather, amaz-

ing landscapes and endless shore excur-

sions, like The Camel & Mexican

Outback Adventure, Cabo by Land &

Sea, Desert & Beach Jeep Adventure,

Mini Jeep Off Road Desert Expedition,

Up Close Whale Watching, Sea of

Cortes Snorkel Experience & Scuba

Diving, Dolphin Swim Encounter,

Cabo Sport Fishing, Kayaking,

Golf, and much more, surrounded by

all kinds of restaurants, shopping cen-

ters, coffee shops, hotels and malls.

As a port we have all the required ser-

vices for cruise ships and tourists, as

well as the International Ship and Port

Facility Security Code, the Clean

Industry Certificate, and the ISO 9001

Quality Certificate.

PPI Group Expands Publicationsand Grows Operations

South Florida–based PPI Group contin-

ues to expand its roster of custom pub-

lishing titles with the addition of La

Belle Helene, the magazine for the

Saint Lucia Hotel & Tourism

Association. The consumer lifestyle

publication debuted with a brand-new

design winter 2014 and can be found

throughout hotels and other tourism

venues on the island. The company’s

publishing division is currently in pro-

duction on several other new and excit-

ing publications for the year ahead.

Meanwhile, PPI Group’s broadcast oper-

ations division also continues to grow

exponentially in its list of clients and pro-

jects, with new videos recently produced

for the Bacardi Cruise Competition, sev-

eral Fort Lauderdale attractions, national

jewelry brands, and AT&T subsidiary,

Wireless Maritime Services.

More and exciting projects are on deck

for 2015 as the company continues to

further expand its services and partners.

PPIGroup.com

St. Vincent and the GrenadinesCelebrates Tourism Month

November was tourism month in St

Vincent and the Grenadines, celebrated

under the theme: “Tourism is every-

one’s business: Live it, Love it,

Embrace it!” The planned activities

included special events for cruise calls

to the Kingstown Cruise Terminal.

Saturday, November 15th, Aida Luna

and Saga Sapphire passengers enjoyed

an exhibition of local arts, crafts and

cuisine. The Royal St Vincent and the

Grenadines Police Force Band provid-

ed live entertainment on Monday,

November 17th for Azura visitors. On

Monday, the 24th, Ventura passengers

experienced Vincy Fiesta, a concert

featuring a variety of performances by

cultural groups, local celebrities and

cultural ambassadors, Shornel

“Scorpion” Williams and Orande

“Bomani” Charles. The month of activ-

ities culminated with an award ceremo-

ny and cocktail to recognize outstand-

ing stakeholders in the various tourism

industry sectors.

Guadeloupe Certified in CruiseExcellence

Three agents from Guadeloupe Island

Tourism Board successfully completed

Aquila Center for Cruise Excellence’s

training program on September 29th

and are now known as internationally

certified tour guides. Aquila awarded

their certificates during the 21st annual

FCCA Cruise Conference & Trade

Show. At the same event, Tropical Tour

agency received the ACE Tour

Operator Designation.

These Aquila programs help tour oper-

ators and cruise destinations around the

world achieve excellent services that

satisfy and exceed cruise passengers’

expectations. For the coming season,

the agents and tour operator are ready

to give a warm and friendly welcome

while delivering service excellence to

every cruise passenger.

Archaeologists Discover 17th-Century Dutch Warship Sunk Duringa Historic Battle in Tobago


Underwater archeologists discovered a

lost Dutch warship that sank 337 years

ago in Tobago. Researchers identified

the remains of the 56-gun Huis te

Kreuningen, the largest Dutch ship

involved in a 1677 battle that influenced

the course of history and transformed

the balance of power in the Caribbean.

The Battle of Scarborough Harbour

took place on March 3, 1677, when

Dutch and French squadrons fought in

the largest 17th-century naval engage-

ment outside of Europe, with up to 14

ships destroyed. Three Dutch vessels

were large enough to carry the massive

cannons found on the site, which arche-

ologists uncovered, along with frag-

ments of small arms, 17th-century cut-

lery, smoking pipes and extraordinary,

intact pieces of pottery.

The Tobago Tourism Ministry will build a

new, state-of-the-art conservation and

education facility at the Port of

Scarborough to benefit locals and tourists.

Chukka Grand Turk – Stay and Play!

Are your clients looking for an unrivaled

adventure? Or do they want to learn the

history of the Island? Chukka’s Grand

Turk location offers popular adventures

for those who wish to explore the island

from different perspectives.

Chukka purchased Oasis Tours in 2012

and expanded their business into the

water sports and leisure activities. And

now Chukka is preparing to expand

again! Chukka will offer tours for the

thrill seeker and cultural explorer so

everyone can come and play. The light-

house is Grand Turk’s largest attraction,

bursting with history, and soon to

become Chukka’s new hub, with a

heart-pounding zipline and unique

challenge course.

Chukka – we pay you to send your

clients to play! Call toll free 1-877-4-

CHUKKA, or visit chukka.com

Cruise Ship Excursions’ Exhilarating,Award-Winning Offerings

Family owned and operated since 1976,

CRUISE SHIP EXCURSIONS INC.

provides superior land and sea excur-

sions on St. Thomas and St. John.

Whether you’re looking to take an

exhilarating kayak adventure, enjoy a

live steel band aboard our unique ves-

sel, KON TIKI, visit landmark sights or

just sail to a secluded, white-sand

beach, we provide top notch experi-

ences for all guests. Private arrange-

ments can also be made.

All vessels are company-owned and

maintained to the highest standard. Our

dispatchers and office staff are thor-

oughly trained to work with cruise ship

guests. We're available 24/7 and can

handle any unforeseen issues.

Our most popular tours—CASTAWAY

GIRL, ST JOHN CHAMPAGNE CATA-

MARAN and KON TIKI—are proud

recipients of Trip Advisor's prestigious

2013 & 2014 Certificates of

Excellence. There’s no age limit on KON

TIKI; she can accommodate strollers,

walkers and collapsible wheelchairs.

Please visit our website at www.cruise-

shipexcursions.com.

Dolphin Cove Takes the Awards

Dolphin Cove continues to provide

first-class dolphin interactions in our

signature natural dolphin lagoons. It

takes great pleasure in creating an expe-

rience that allows guests to gain appre-

ciation for these amazing mammals in

their natural habitat.

Dolphin Cove prides itself on its excel-

lent customer service in all its loca-

tions— three in Jamaica and one in

Grand Cayman—and is pleased to be

the recipients of Trip Advisor’s

Certificate of Excellence for three con-

secutive years.

Dolphin Cove is happy to announce that

it won a World Travel Award for the

fourth consecutive year. In 2011 and

2012, they were voted The Caribbean’s

Leading Adventure Excursion Operator.

Then in 2013 and 2014, Dolphin Cove

was recognized as the Caribbean’s

Leading Adventure Tourist Attraction.

Stericycle Awarded for EnvironmentalEfforts

Stericycle received recognition for their

commitment and efforts to “save our


seas” at the North America Marine

Environmental Protection Association

(NAMEPA) Conference. During this

conference, Stericycle was recognized

for their global solution for waste,

which has delivered and enhanced

many sustainable initiatives.

It was also announced that Stericycle

will be nominated for the Lloyd’s List

Award. The Lloyd’s Registry Marine is

a leading provider of marine classifica-

tion services around the world, helping

ensure that internationally recognized

safety and environmental standards are

maintained at every stage of a ship’s

life. They are also dedicated to support-

ing the development of new technolo-

gies and innovations that will help

clients achieve the best possible perfor-

mance from their ships and operations.

Port of San Diego EmbarcaderoImprovements Provide WarmWelcome to Cruise Visitors

Taking a cruise to or from the Port of

San Diego has become an even more

pleasurable experience after the $31

million in waterfront.

Passengers disembarking at one of the

Port’s two cruise ship terminals on the

North Embarcadero area are now greet-

ed with calming public gardens with

jacaranda trees and new public seating

areas. Internationally renowned artist

Pae White’s vision inspired public art,

incorporated into the designs of new

shade pavilions, public restrooms, and

kiosk sparkling with colored glass.

For visitors wanting to explore more of

San Diego Bay or city sites, there are

brand new ticket kiosks for the Port’s

tour operators.

The Port’s cruise season kicked off on

September 12 and runs through May

2015. Cruise lines servicing the Port

include Celebrity Cruises, Disney

Cruise Line, Holland America Line and

Royal Caribbean Cruise Line, sailing to

destinations like the Mexican Riviera,

Panama Canal, Hawaii, Tahiti and more.

Port Tampa Bay’s Developments

Royal Caribbean International added a

second ship, Vision of the Seas, to

homeport from Port Tampa Bay for the

winter 2014-15 season, marking for six

homeport vessels offering a range of

itinerary lengths and destinations.

AIDA Cruises will have six calls at Port

Tampa Bay and return next winter for

six additional calls.

The Port recently announced an exclu-

sive agreement between Carnival

Cruise Lines and Tampa-based Cigar

City Brewery to serve craft beers on all

of the line’s Florida-based ships.

For international guests', particularly

from Latin America, the Port is pleased

to welcome COPA Airlines’ new ser-

vice between Panama and Tampa, effi-

ciently connecting Tampa with all of

Central and South America.

Cruise terminals at the Port Tampa Bay

have a fresh look and enhanced effi-

ciency, including Wi-Fi for the conve-

nience of passengers and vessel crew

who wish to stay connected. Two termi-

nals underwent $3.5 million in recent

renovations, and plans are in place for

further aesthetic enhancements.

Port Canaveral’s New Terminal 1

Port Canaveral’s new state-of-the-art

Cruise Terminal 1 will open late-

December 2014 and serve as home to

much of Royal Caribbean

International’s fleet, including

Quantum of the Seas, Enchantment of

the Seas, Explorer of the Seas and

Freedom of the Seas. Norwegian Cruise

Line also will utilize the $110 million

complex, which features an 188,500-

square foot terminal and 1,000-space

parking facility. Other highlights

include on-site car rental, RFID lug-

gage tracking, conveyor baggage sort-

ing and a warehouse for ship stores. It is

designed with a customer service goal

of eight minutes from passenger arrival

to the boarding bridge.

The facility also has some retail and a

Caribbean-style plaza offering easy

pedestrian access into the nearby Cove

restaurant and entertainment area that

includes Port Canaveral’s new 7-story

Exploration Tower attraction.

Port Canaveral is planning four new

terminals in the next 10 years, with two

of them budgeted within the next five

years.

Port Everglades Celebrates FourMillion Passenger Mark

Passenger moves at Port Everglades

topped four million in 2014, with a

record 3.88 million multi-day moves

and 121,321 daily moves, according to

preliminary fiscal year 2014 statistics.

Port officials attribute the increase to




more cruise ships sailing during the

summer and the cruise lines offering

more four- and five-night sailing

itineraries.

“Port Everglades celebrated a record

fiscal year with $153 million in rev-

enue, one-million TEUs and 4-million

passenger moves,” said Steven Cernak,

Port Everglades’ CEO and port director.

“These are terrific milestones. The key

now is to continue moving forward

with our infrastructure plans since we

know that ships are only getting larger

and facility needs are greater.”

The Port’s 20-year Master/Vision Plan

estimates that Port Everglades will reach

5.6 million cruise passenger moves by the

year 2033, adding to the Port’s current

cruise industry economic impact of more

than 5,000 direct jobs and nearly $1.7 bil-

lion. For more, visit porteverglades.net or

e-mail [email protected].

Emilio Robba Unveils NewCollection

Emilio Robba is excited to announce

the unveiling of his new collection in

his Miami Design District Showroom.

The successful opening of his exhibi-

tion, "Le meuble est un jardin," has set

the energetic tone for Mr.Robba's latest

concept. He has introduced his vision

of bringing a garden into interiors

through furniture and sculpture draped

in moss. Colorful succulents and green

plants add texture and dimension that

bring these pieces to life.

Emilio Robba also decorated multiple

restaurants and bars of the Bimini

SuperFast—a luxury sea shuttle travel-

ing between ports in Florida and

Bimini, Bahamas—with Emilio

Robba’s Gourmet and signature

Illusion Flower Collections.

Starboard Brings the Brands

Starboard Cruise Services is elevating

the shopping experience on two head-

line-making new ships, bringing retail

thrills to Quantum of the Seas and

Italian-style elegance to the shops of

Costa Diadema.

The Miami-based cruise retailer intro-

duced several stand-alone boutiques for

brands on Quantum, including Bulgari,

Hublot and, in a first at sea, the Kiehl’s

line of premium body-care products.

Cartier has a shop within Quantum’s

fine-jewelry store, Regalia.

Diadema’s 7,000 square feet of retail

space—more than on any other Costa

ship—includes such global brands as

Armani, Lancome and TAG Heuer. At

its heart is Portobello Market, lined

with international boutiques.

“We’re transforming onboard shopping

to make it as memorable for the guest

as the North Star ride on Quantum or

the cuisine on Diadema,” says Beth

Neumann, Starboard’s president and

CEO. “We know how important it is to

the cruise line, in establishing a unique

identity in the market.”

2015 Cruise Shipping Miami toContinue Offering ValuableOpportunities

For 30 years, Cruise Shipping Miami

has been the global cruise industry’s

premier conference and trade show,

bringing together more than 11,000

attendees and 900 exhibiting compa-

nies from 125 countries for a week of

networking, sourcing, innovation and

education.

The 2015 edition will take place in

Miami Beach, FL and feature a world-

class conference program highlighting

recent industry trends. The three-day

trade show will host all business sectors

related to the industry, including infor-

mation technology, ship design and

refurbishment, ship services and hotel

operations, ship equipment, amuse-

ments and recreations attractions, enter-

tainment and destinations.

To register to attend, or to learn more,

please visit www.cruiseshippingmia-

mi.com.

To showcase your products to the ever

expanding cruise market, contact

[email protected] or +1

212-600-3260 today!


Meet Drew Madsen, Norwegian CruiseLine’s New President and COO

Drew Madsen,

N o r w e g i a n

Cruise Line’s

new president

and chief oper-

ating officer,

has a favorite

quote from poet

Maya Angelou:

“…People will forget what you said,

people will forget what you did, but

people will never forget how you made

them feel.”

“I really think that it’s so important to

keep our guests at the forefront of

everything we do, because at the end of

the day, while they may not remember

every detail, they will remember their

cruise with us as their best vacation

ever when they leave our ship feeling

refreshed and pampered and invigorat-

ed…and closer to their family and

friends than ever before,” said Madsen

from his office at Norwegian’s Miami

headquarters, where has been immers-

ing himself in the business.

Madsen joined Norwegian in October,

having spent the majority of his career

at Darden Restaurants in Orlando. He

was president and chief operating offi-

cer, as well as a member of the board of

directors, at Darden for nine years

before coming to Norwegian. During

his tenure as COO, Darden was the

world’s largest full-service restaurant

company, with annual sales of $8.6 bil-

lion. The company owned and operated

more than 2,100 restaurants—including

Red Lobster, Olive Garden, LongHorn

Steakhouse, Bahama Breeze, Seasons

52, The Capital Grille, Eddie V’s, and

Yard House—and employed more than

200,000 people.

“Norwegian is at a very exciting point,

and I’m so happy to be here and to be

part of this phenomenal team,” added

Madsen. “The company has undergone

an amazing transformation over the last

several years. I believe that there is still

tremendous opportunity ahead.”

Madsen sees many parallels between

his time at Darden and his new role at

Norwegian. “Both companies need to

understand relevant macro consumer

trends; evolve the guest experiences

they offer to stay relevant; and operate

with the discipline required to ensure

that great guest experiences create

competitively superior shareholder

value. And, of course, the well-being of

our guests and employees is always our

top priority.”

Madsen explains that success begins

with a clear vision of how the cruise

experience you promise to deliver is

both compelling and differentiated.

From there, a company needs the

“discipline to ensure that vision is

consistently operationalized across

everything the guest sees and experi-

ences. And motivated people on the

frontline who volunteer the discre-

tionary effort that is so often the

most important ingredient to build-

ing a trusted brand that can com-

mand a premium price, while also

delivering superior value for the

guest. We have to continuously build

on each one of these pillars to earn

the guest loyalty that drives sus-

tained and profitable growth.”

Looking ahead, Madsen sees a strong

foundation at Norwegian and signifi-

cant opportunity for continued growth,

especially with the recent acquisition of

Prestige Cruise Holdings and the inte-

gration of all three brands into one

company. “I am looking forward to the

new insight and expertise that our col-

leagues at Prestige will bring to the

overall company.”

He also sees a bright future for

Norwegian Cruise Line and is ready to

take the company on the next step in its

journey from Good to Great. “I am

focused on continuing to improve our

guest experience with innovations like

The Haven by Norwegian, while main-

taining appropriate cost discipline and

return focus, as we prepare for exciting

new ships, beginning with Norwegian

Escape, which comes to Miami in

November of next year.”

Norwegian Cruise Line HoldingsLtd. Appoints Jason MontaguePresident and Chief OperatingOfficer for Prestige Cruise Holdings

N o r w e g i a n

Cruise Line

Holdings Ltd.

r e c e n t l y

announced that

Jason Montague

has been named

President and

Chief Operating

Officer of Prestige Cruise Holdings,

Inc., following the resignation of

Kunal S. Kamlani. Montague was

instrumental in launching Oceania

Cruises in 2002 and is widely regarded

as one of the original co-founders of

the company.

"As we continue to refine the future

organization, Jason stands out as a lead-

er who is knowledgeable about the

brands and is so passionate about them,"

said Kevin Sheehan, president and chief

executive officer of Norwegian Cruise

Line Holdings Ltd. "Jason's financial

background also aligns well with our

corporate culture and strong focus on

financial discipline."

Prestige Cruise Holdings, Inc. Chief

Executive Officer Frank Del Rio noted

that Montague had played a key part in



creating the great brands that have been

built at Prestige. "We are confident that

both the Oceania Cruises and Regent

Seven Seas Cruises brands will contin-

ue to prosper and grow with Jason at

the helm," said Del Rio.

Most recently, Montague served as

Executive Vice President and Chief

Integration Officer for Norwegian

Cruise Line Holdings Ltd. Prior to

the acquisition of Prestige, he served

as Chief Financial Officer and

Executive Vice President of Prestige

Cruise Holdings, Inc. During his

twelve year tenure, he helped Del

Rio launch Oceania Cruises in 2002

and has seen the company through

the purchase of its initial three R-

class vessels, the equity investment

by Apollo Management, the acquisi-

tion and integration of Regent Seven

Seas Cruises, the financing and

delivery of Oceania Cruises' Marina

and Riviera new builds and the

recent acquisition by Norwegian

Cruise Line Holdings Ltd.

"I am truly excited to take the helm of

these two amazing brands which have

had so much success and have such a

bright future ahead," said Montague. "I

look forward to building relationships

with the travel agent community, deliv-

ering an exceptional product for our

loyal guests, and engaging our hard-

working team members."

Prior to joining Oceania Cruises,

Montague operated a successful con-

sulting practice focused on strategic

planning and development of small to

medium-sized companies. Previously,

he held the position of Vice President

Finance for Alton Entertainment

Corporation, a brand equity marketer

who was majority owned by the

Interpublic Group of Companies.

Montague holds a BBA in Accounting

from the University of Miami.

Royal Caribbean Cruises Ltd. LooksWithin for New CEOs of Its LargestBrands

Michael Bayley appointed CEO, Royal

Caribbean International; Lisa Lutoff-

Perlo named CEO, Celebrity Cruises

When it came time to name CEOs for

Royal Caribbean Cruise Ltd.’s two largest

brands, Royal Caribbean International

and Celebrity Cruises, it turned to internal

talent—senior company executives

whose understanding and experience had

powered past success and proven them

ready to navigate the waters ahead.

Michael Bayley, appointed president and

CEO of Royal Caribbean International,

started as an assistant purser aboard

Nordic Prince. He served numerous

senior roles at Royal Caribbean

International, including executive vice

president of operations, and played a cru-

cial role in the company’s international

expansion. Most recently, he served as

president and CEO of Celebrity Cruises,

where he strengthened the company’s

position in the luxury market and its

sophisticated customer base.

“Royal Caribbean International is a

brand with an incredible history – and

unlimited potential,” said Bayley. “The

ships, personified in the new Quantum

class, are some of the best and most

innovative in the world. And the crews

that service Royal Caribbean

International guests have a track record

of delighting guests from every culture

around the world. I look forward to an

exciting future as we raise our game to

an even higher level of performance.”

Lisa Lutoff-Perlo, selected president

and CEO of Celebrity Cruises,

launched her career at the company as a

district sales manager in the New

England sales office, where she estab-

lished success before making her mark

by bringing new ships to market for

both Royal Caribbean International and

Celebrity. In addition to her critical role

in launching Royal Caribbean

International’s Voyager and Radiance

classes, along with Celebrity’s Solstice

class, she was vital in inaugurating

Quantum of the Seas as part of her

efforts in her recent position as execu-

tive vice president of operations at

Royal Caribbean.

“Celebrity Cruises has done a remark-

able job differentiating itself in a crowd-

ed and competitive premium market-

place, and with its newly announced

Edge-class ships, the brand has the

opportunity to push its leadership posi-

tion even farther,” told Lutoff-Perlo.

“I’m excited to tackle that challenge with

a team of men and women I know well,

including crews that consistently exceed

our guests’ highest expectations.”

“To recognize these two incredibly tal-

ented people with these vital leadership

positions after years of dedication,

effort and innovative thinking is grati-

fying for everyone here,” announced

Richard D. Fain, chairman and CEO,

Royal Caribbean Cruises Ltd. “As a

company, we have a mantra of continu-

ous improvement; in Michael and Lisa,

we have two talented leaders who will

help us continue to deliver on that com-

mitment to our shareholders, employ-

ees and guests…I am impressed with

the skills they have demonstrated over

the course of their careers, and I am

excited to see where they take these

powerful brands next.”



Holland America Line NamesOrlando Ashford as President

H o l l a n d

America Line

r e c e n t l y

a p p o i n t e d

O r l a n d o

Ashford as pres-

ident to lead the

award-winning

cruise line's

brand and business, including its fleet

of 15 premium vessels carrying approx-

imately 850,000 guests annually to all

seven continents. Ashford joins the

company from Mercer, the global con-

sulting leader in talent, health, retire-

ment and investments, where he was

president of the Talent Business

Segment.

“We are fortunate to have Orlando

join our team, bringing with him a

career's worth of global experience

leading high-performance teams that

helped innovate some of the most

respected and well-known companies

in the world,” said Stein Kruse, chief

executive officer, Holland America

Group. “I am confident that Orlando’s

leadership will enable Holland

America Line to build on its uncom-

promising Signature of Excellence

commitment to deliver a superior

guest experience that will continue

generating rave reviews from our

guests, travel professionals and the

industry alike.”

“Holland America Line is a remarkable

and highly respected company that

delivers exceptional experiences and

indelible memories of joy and adven-

ture to their guests,” said Ashford,

newly appointed president of Holland

America Line. “It’s a noble mission,

and I am eager to get to work with this

talented group of service-minded

employees to unleash new ideas while

building on the success of this thriving

global business.”

Ashford will oversee Holland America

Line’s sales and marketing, revenue

management, deployment and itinerary

planning, public relations, hotel opera-

tions and strategy. He will report to

Holland America Group CEO Kruse

and will be part of the Group’s execu-

tive leadership team alongside brand

leaders Jan Swartz, president of

Princess Cruises; Richard Meadows,

president of Seabourn and president of

Cunard North America; and Ann Sherry

AO, chief executive officer, Carnival

Australia. Ashford will relocate to the

Holland America Line headquarters

office in Seattle.

Prior to his role at Mercer, Ashford

served as senior vice president, chief

human resources and communications

officer of Mercer's parent company,

Marsh & McLennan Companies. He

also has held several other leadership

roles during the course of his career,

including group director of human

resources for 90 countries in Eurasia

and Africa for the Coca-Cola

Company and vice president

Corporate Center human resources

and cultural transformation.

Previously he was vice president of

global human resources strategy and

organizational development for

Motorola, Inc. where he helped mod-

ernize the human resources function

for the global tech leader.

Ashford’s recently published book,

Talentism, addresses the global discon-

nect between available jobs – more than

one-third of employers worldwide can-

not fill all available jobs – and the esti-

mated 202 million eligible workers

who are unemployed worldwide.

Ashford examines how technology and

human networks can help bridge the

skills gap, improve business perfor-

mance, and lead to the betterment of

society at large.

Ashford is on the Board of Directors for

a global manufacturing company ITT

Corporation. He is among the National

Association of Corporate Directors

(NACD) 2013 and 2014 “Directorship

100,” and has been honored as a Purdue

University School of Technology

Distinguished Alumnus. An active

community supporter, he is on the

Board of Directors for the Executive

Leadership Council, the preeminent

membership organization for the devel-

opment of global black leaders, and for

Streetwise Partners, an organization

that brings together low-income indi-

viduals and volunteer business profes-

sionals to develop workplace skills and

employment networks. He earned a

Bachelor of Science degree and Master

of Science degree in Organizational

Leadership and Industrial Technology

from Purdue University.

Cunard Line Names RichardMeadows President of Cunard Line –North America

Appointment as President of Cunard in

North America Expands Current Role

as President of Seabourn

Cunard recently

announced that

R i c h a r d

Meadows has

been appointed

President of

Cunard Line –

North America,

assuming oper-

ating responsibility for the iconic

Cunard brand throughout the North

American continent from 1 December

2014. He will report to David Noyes,

CEO of Cunard Line. Meadows will

retain his role as President of Seabourn,




leading all business and global opera-

tions for the ultra-luxury cruise line.

“With Rick having worked at so many

brands within the Carnival Corporation

portfolio, we are eager to leverage his

knowledge, experience and skills to

advance the Cunard brand in North

America,” said Noyes from the Line’s

headquarters in Southampton. “His

background in leading Seabourn is par-

ticularly valuable, as he understands

well the nuances of delivering superior

service and enriching onboard experi-

ences – the things that directly appeal to

Cunard passengers. We are thrilled to

have him join our team.”

As President of Cunard – North

America and Seabourn, Meadows will

give his full attention to these two cele-

brated luxury brands, focusing in par-

ticular on generating brand awareness,

growing revenues and yields, advanc-

ing exceptional product innovation and

providing unmatched guest experi-

ences. Under his leadership, Cunard

and Seabourn will continue to create

outstanding cruise experiences and life-

time memories for their passengers.

Meadows has held key positions at a

number of Carnival Corporation & plc

brands over his 29-year career with the

group and has held the position of

President of Seabourn since 2011.

During that time, he also has served as

Executive Vice President of Marketing,

Sales and Guest Programmes for

Holland America Line, where he had

global revenue responsibility. With his

appointment as President of Cunard –

North America, Meadows will gradual-

ly step away from Holland America

Line to give his complete focus to his

new role. “It is an incredible honour

for me to help lead and serve Cunard,’”

said Meadows. “I am excited about the

prospect of working closely with David

and the Cunard management team to

enhance how we deliver luxury on a

grand scale to discerning travellers in

this region of the world.”

Christine Duffy Named President ofCarnival Cruise Line

C a r n i v a l

Corporation &

plc., the world's

largest travel

and leisure com-

pany, recently

announced that

Christine Duffy

has been named

president of Carnival Cruise Line, with 24

ships, making it the largest of Carnival

Corporation's nine distinct cruise brands.

Duffy, currently president and CEO of

Cruise Lines International Association

(CLIA), will assume the role on Feb. 1,

reporting to Arnold Donald, CEO of

Carnival Corporation & plc.

"Christine is one of the most respected

and dynamic leaders in the travel indus-

try," said Donald. "She brings a wealth

of experience to Carnival Cruise Line

that will help the cruise line continue to

deliver unmatched vacation experi-

ences to millions of guests each year."

Duffy has more than 30 years of

experience in the travel industry and

started her career as a travel agent in

Philadelphia at McGettigan Partners.

As CEO of CLIA, the leading trade

association of the cruise industry,

she led many advancements includ-

ing the globalization of cruise indus-

try associations around the world to

create a unified voice promoting

cruising to key stakeholders from

policy makers to consumers through

CLIA's more than 13,000 travel

agency members representing over

50,000 travel agents.

In this role, Duffy successfully engaged

member cruise lines and industry stake-

holders to support CLIA's expansion into

new and emerging markets around the

world. Before assuming her role with

CLIA in 2010, she served as president

and CEO of Maritz Travel, the largest

corporate meeting, incentive and event

companies in the world from 2004-2010.

"This is a tremendous opportunity for

me to be part of a dynamic organization

with a long history of innovation and

industry firsts," said Duffy. "The name

Carnival is truly synonymous with

cruising and I look forward to joining

this talented team to continue the tradi-

tion of excellence that has made

Carnival Cruise line one of the top

cruise lines in the world."

Duffy serves on various travel industry

boards including U.S. Travel

Association (USTA), the advisory

board for Starwood Hotels, and the

Board of Directors for Visit Florida. In

2001, she founded Meeting

Professionals International's Women's

Leadership Initiative, which delivered

research and programs to help women

in the industry advance in their careers.

She also is a member of The Committee

of 200, an organization of the world's

most successful women business lead-

ers that supports, celebrates and

advances women's leadership in busi-

ness and works to ensure that women

will continue to take on more signifi-

cant and visible leadership roles.

The St. Louis Business Journal recog-

nized her as one of the 25 Most

Influential Business Women.

Corporate Meetings and Incentives

chose her as one of the "Top 10 Women

Leaders in the Meeting Industry," and

Meetings News magazine named her

four separate times as one of the "25

Most Influential People in the

Meetings Industry."


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As more than 1,500 cruise

tourism stakeholders gathered

in St. Maarten for the FCCA

Conference and Trade Show, their

focus fixated on maximizing cruise

tourism’s impact, not breaking any

records. Yet they accomplished both as

the record-high attendees accessed

around 100 cruise line representatives

during an agenda from October 6-10

that packed business sessions, net-

working opportunities and chances to

increase cruise industry knowledge

and develop relationships with cruise

line personnel who decide where

cruise ships call, what to sell onboard

and if they should invest in destination

infrastructure.

“The [FCCA Conference and Trade

Show] gives you direct contact with

some of the most influential deci-

sion makers in the cruise industry,”

said Kevin Sheehan, president and

CEO, Norwegian Cruise Line

Holdings Ltd., and chairman, FCCA

Executive Committee.

Sheehan opened the event by recogniz-

ing these invaluable partnerships

between the cruise lines, FCCA and

destinations’ private and public sectors,

along with addressing how to grow

cruise tourism through synergizing

those entities and constantly refreshing

destination products.

Adam Goldstein, president and COO,

Royal Caribbean Cruises, Ltd., contin-

ued this notion on a global scale,

reminding attendees of their worldwide

competition and equipping them with

the knowledge necessary to compete.

This instruction included aligning with

the FCCA and cruise lines—particular-

ly, collaborating with the different lines

to offer products that appeal to the indi-

vidual brands and their target mar-

kets—and renewing products.

To this end, Goldstein cited CTO’s


21st Annual FCCA Conference and Trade Show: A SuccessStory for the FCCA, St. Maarten and All Attendees

“…an opportunity to meet….the people who have

ideas and projects I want, and need, to know

about.” -Adam Goldstein, President & COO,

Royal Caribbean Cruises Ltd.

Future Caribbean Cruise Travel

Survey’s findings that cruise passen-

gers are more interested in destina-

tions than ships, and this interest pri-

marily values cultural heritage and

culinary experiences. As Goldstein

noted, cruise lines call wherever there

is demand, and “[the] Caribbean’s

ability to stimulate the required

demand will be directly dependent

upon its capacity to refresh and rein-

vent its tourism economies by effec-

tively adapting to the ever-changing

global environment, pushing the enve-

lope, taking risks and launching inno-

vations, which consistently deliver on

changing consumer expectations.”

The event’s concentration on develop-

ing the relationships and understanding

to drive this demand and increase com-

petitiveness became clear during the

first Conference’s business sessions—

one-on-one meetings offering attendees

up to three meetings with their selected

cruise executives. This allowed for

prime face time, along with opportuni-

ties and input to help increase their

cruise tourism business.

And cruise line decision makers travel

to the Conference and Trade Show with

minds open to attendees’ information

and products. “FCCA events always

give me an opportunity to meet valu-

able industry stakeholders,” shared

Goldstein. “These are the people who

have ideas and projects I want, and

need, to know about.”

Social functions also prompted these

exchanges. Port St. Maarten partnered

with the government and local busi-

nesses to engage attendees by display-

ing St. Maarten’s stunning setting, tra-

ditional music and food, activities and

WOW factor through some of the same

experiences and venues that cruise pas-

sengers see and do. Yet the engaging

environments provided more than

amusement; they gave additional

chances develop relationships in a com-

fortable atmosphere.

Plus workshops shared insight on the

numerous facets of the industry and

how to maximize its benefits. With

panels comprised of cruise line repre-

sentatives and successful cruise

tourism stakeholders, topics ranged

from creating and maintaining a suc-

cessful tour product; developing a port

in partnership with the FCCA, cruise

lines and the private/public sectors;

increasing cruise tourism through a

unified vision, collaboration between

the private and public sectors, and

continual product development and

innovation; and a roundtable discus-

sion by Goldstein, Sheehan and Gerald

Cahill, former president and CEO,

Carnival Cruise Lines, which revealed

their lines’ latest happenings and

future developments and answered

questions applying to attendees’ desti-

nations and operations.

The Trade Show—the largest in the

event’s history—combined creative

booths and pavilions with innovative

and varying products—from tourism

ministries and tour operators to custom

T-shirts and “water UFO” jet boats—

with all of the entertainment, handouts

and delicacies supplied by exhibitors.

This all entertained the traffic driven by

attendees and cruise line representatives

entering and passing through to access

the Conference’s meetings, workshops,

business sessions and registration.

But better yet for Trade Show exhibitors,

a booth or specialized pavilion targeted

the influential audience looking to

source new business and expand exist-

ing business with guaranteed exposure

through events hosted there, such as a

cruise executive preview before the offi-

cial opening, an exclusive cocktail

reception for cruise executives and

Platinum Members, the Conference’s

Wednesday night social function and the

first FCCA Table Tennis Tournament,

hosted by Goldstein.

In all, the FCCA Conference and Trade

Show again helped attendees map the

road to success in future cruise tourism

dealings and provided a unique chance to

develop relationships with cruise execu-

tives, presidents and CEOs; present des-

tinations and/or products; and learn

about the cruise industry and what cruise

lines seek in shore excursions, products,

services, infrastructure and destinations.

As Michele Paige, president, FCCA,

told, “The FCCA Conference and Trade

Show is our most important event. It

gives attendees a chance to meet with,

learn from and display their product to

some of the most influential people in

the industry, all while having a wealth

of other networking and informational

opportunities.”

But perhaps one of the best testaments

came from Debbie Summers, a

Conference delegate and executive

director of ID New Zealand: “FCCA

really does allow for some second-to-

none relationship building with key

senior cruise line executives. We

believe it is all of the informal time

spent together that this conference

affords us which makes it a stand-out

must-do for us.”

The FCCA prides itself in establishing

this direct line to the cruise industry

and fostering understanding between

the industry and destinations’ private

and public sectors. A symbiotic rela-

tionship exists between them; the more

that one progresses and learns about

the other, the more that both grow and

thrive. The FCCA promotes this mutu-

ally beneficial connection in its opera-

tions and will offer the same opportu-

nities and advantages during the 22nd

annual FCCA Conference and Trade

Show in Cozumel, Mexico from

October 6-9, 2015



Travelers can expect further innovations and surprises

in the next-generation ships. As for the itineraries—

stay tuned.

Leaders of top Caribbean cruise brands talked about their new-

builds and where they'll go during the CEO Roundtable at the

Florida- Caribbean Cruise Association Conference & Trade

Show in St. Maarten. FCCA president Michele Paige moderated.

Details of Carnival Vista, due to enter service in April 2016,

will start to unfold early next year, according to Gerry Cahill,

former president and CEO of Carnival Cruise Lines. “There

will be new features on the open decks not seen before in the

cruise industry, and innovations in the accommodations and

bars,” Cahill said.

“We are still trying to decide where to homeport the ship.

China seems to be very popular these days,” Cahill quipped.

Though a Fun Ship for China was a joke, the line has done so

well with Carnival Spirit in Australia that it's sending a sec-

ond vessel to that market.

“Last summer, there were a lot of pricing problems with

Caribbean ships. We dealt with it. But in the future, we're

very dependent on destinations providing additional experi-

ences to create demand,” Cahill told the FCCA audience.

Since Carnival relies heavily on repeat cruisers who look for

new destinations and experiences, “It's important to innovate

in the Caribbean.”

Cahill said the ports where Carnival has made investments—

places like Grand Turk and Puerta Maya in Cozumel—get the

highest ratings. Another Carnival destination opening next

year is Amber Cove in the Dominican Republic. “You may

view these ports as giving competition to your ports, and to

some extent they do. But they also give us opportunities to

visit the surrounding ports of call,” Cahill said.

Besides what destinations do, it's important how they market

their brands, said Adam Goldstein, president and COO of

Royal Caribbean Cruises Ltd. He pointed to Costa Rica's eco-

tourism profile as “compelling.”

Avoid complacency, Goldstein advised. A top-class destina-

tion, Singapore could have rested on its laurels, but wanting

to stay on top, it linked “powerful offerings” like a Formula

1 race to its new integrated resorts, he noted.

2015's Norwegian Escape will sail year-round from

PortMiami. “The next two ships after that, we'll wait and see

how these new markets, Asia and China, develop,” said

Kevin Sheehan, president and CEO of Norwegian Cruise

Line. “With only 13 ships, there is no need to push out to dif-

ferent markets as much as when we move up to 17 ships,

when that makes more sense for us to push out.”

The Breakaway-class innovations 678 Ocean Place and The

Waterfront, which “keep people out and about until the early

morning hours” will continue, as will O'Sheehan's pub, a 24-

hour spot.

As for one feature of Royal Caribbean's next-generation ship,

“If you have never jumped out of a plane, it's the next best

thing,” president and COO Adam Goldstein said in describ-

ing Quantum of the Seas' RipCord by iFly. And the Two70°

lounge, with its giant windows and robotic screens melded

into the entertainment, will be an “amazing experience.”

The new high-speed Internet service via O3b Networks,

which recently went live on Allure of the Seas, bringing 35

times as much broadband capacity, is “a real breakthrough

and something we'll bring to Quantum of the Seas, too.”

With Royal Caribbean's bold strides in China and elsewhere,

Goldstein got the inevitable question about the Caribbean's

relevance. “The Caribbean is still our middle name and our

largest area of deployment,” he responded. “The Asia-Pacific

theater has become meaningful. It supports long-term growth

and profitability, but in every scenario, the Caribbean still

plays the leading role.”

This article reprinted by permission of Seatrade. It first

appeared on Seatrade's daily online news site, seatrade-

insider.com.

On-site at FCCA Conference’s CEO Roundtable: CruiseLeaders Discuss New Ships and Where They'll Go

By Anne Kalosh, U.S. Editor, Seatrade-Insider.com and Seatrade Cruise Review

“The Asia-Pacific theater has become mean-

ingful…but in every scenario, the Caribbean

still plays the leading role.” Adam Goldstein,

President & COO, Royal Caribbean Cruises Ltd.

When your guests cruise in and out of Port Everglades, they’ll save time getting to their ship and starting their cruise vacation. We’re just 3 minutes from Fort Lauderdale - Hollywood International Airport (FLL), and we’re easily accessible from South Florida’s major highways. Plus, our newly renovated modern terminals are designed for effi ciency. That all adds up to less time traveling and more time cruising. Visit porteverglades.net

SAY BON VOYAGE SOONER.

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For starters, there’s French, British and Spanish blood coursing through our veins, with a little bit of saltwater and shrimp boil thrown in for good mea-sure. From our colorful, vibrant downtown dotted with delightful shops and galleries to our historic neighborhoods lined with ancient live oaks to our legendary events like America’s Original Mardi Gras and a funky, festive music and fashion scene—we’ve

got culture. Hard-earned culture, over 300 years’ worth. Like our ‘Visit Mobile Bay’ Facebook page and join the masses who get the inside scoop on all things glitzy that Mobile Bay has to off er. Visit our website for lists of activities and attractions, lodging and dining and interactive maps to create a full itin-erary that you can experience in person!

Come on over and discover where glitz meets grits and old meets new.Let us show you why we’ve always known that Mobile Bay is ‘Secretly Awesome’.

As the number of vessels and vessel sizes continues

to grow and deploy to the Caribbean, cruise lines

are looking more carefully at available port desti-

nations and paying increasing attention to those that pro-

vide safe and memorable experiences as well as high guest

satisfaction ratings.

With these factors in mind, the Florida-Caribbean Cruise

Association Operations Committee held a workshop focused

on port development from both the destination and cruise line

perspectives. The objectives of the session were:

Understanding• The benefit of working with the FCCA to develop a port

• Advantages of involving the private sector as part of the

process

• How to partner with cruise lines for development

• Government involvement with funding developments

Learning• Why/how cruise lines choose to invest in a

destination/port

• How cruise lines choose a location to invest in

• What they want to develop

• What are the benefits to the destination

As part of the workshop, representatives from two ports (St.

Maarten and Martinique) served on a panel to discuss ways

in which they worked to improve the marketability and guest

experience of their destinations. They were:

• Mark Mingo, CEO, St. Maarten Harbour Group of

Companies

• Karine Roy-Camille, Chairman, Martinique Tourism

Authority

A common factor in the efforts of both ports was that they


By Russell Daya, Director, Global Port Operations/Developments and Itinerary

Planning, Disney Cruise Line, and Chairman-Elect, FCCA Operations Committee

Port Development from the Destinationand Cruise Line Perspectives

engaged the consultation services of the FCCA Operations

Committee while planning their strategies and projects. They

both maintained close communication throughout their jour-

ney to improve and enhance their operations—a process

aided by their FCCA Platinum Membership.

The panel was also comprised of cruise line participants,

including representatives of both Carnival Cruise Lines and

Royal Caribbean International (main players in the port

development arena) along with smaller players like

Norwegian Cruise Line and Disney Cruise Line. Panelists

included:

• Carlos Torres De Navarra, Vice President, Commercial

Port Operations

• Miguel Reyna, Director, Port Business Development,

Royal Caribbean Cruises Ltd.

• Colin Murphy, VP Destination and Strategic

Development, Norwegian Cruise Line

• Russell Daya, Director Global Port Operations /

Developments and Itinerary Planning, Disney Cruise Line

For this particular discussion, we steered away from the typ-

ical format of presentations followed by Q&A. Instead, we

reduced the number of presentations to just those of the two

participating ports and provided a selection of questions cre-

ated by the cruise lines. Copies of the questions were provid-

ed to the audience so they could reference them and think

more carefully about what to ask the panel during the session.

The questions addressed some of the real issues and chal-

lenges currently facing port destinations. Examples included:

• How can destinations that are far from respective cruise

line homeports hope to attract cruise business?

• How can destinations or ports provide economic

incentives (financial or otherwise) for cruise lines as a

way of supporting the entirety of the business?

• Besides financial incentives, what policies and specific

measures can governments use to promote and assist in

the development of new cruise ports?

St. Maarten clearly benefitted from working with the FCCA,

as Mark Mingo indicated during his presentation. He

explained that after having consultations with the FCCA

Operations Committee, the scope of their new cruise pier

project was able to be reduced along with their budget, and

the facilities provided could be more focused around the

cruise lines and their guests’ needs rather than what a port

designer thought was in the best interests of the cruise lines

and guests. The subsequent port expansion he talked about

was the construction of a second cruise pier, which was pri-

marily driven by the increased sizes of vessels wanting a

berth and the popularity of the destination due to its product

delivery and guest ratings.

Martinique had a different story to tell. This port had previ-

ously been very successful, enjoying a large number of cruise

vessel calls, but subsequently suffered due to the product

ashore degenerating based on a variety of reasons. In consul-

tation with the FCCA Operations Committee, Martinique

achieved quite an amazing turnaround, as Commissioner

Karine Roy-Camille explained during her presentation. The

port’s plans were kept focused on the cruise guests’ needs

and ensuring adequate resources were available to maintain

the liaison between FCCA and the destination throughout the

planning and execution stages. Among the results of the

work: Expansion of the port’s cruise facilities, a better rela-

tionship between the public and private sectors, and growth

in cruise visits projected to improve five-fold since 2010.

One of the initiatives I found particularly fascinating

involved having 200 personnel from local shops and the pri-

vate sector participate in a training program that included

English language training. This is the kind of creative think-

ing and partnership that can make a significant impact for all

parties involved.

In the end, the unique format of the session turned out to be

a resounding success and was endorsed by the feedback we

have received from the media who attended as well as the

FCCA members and the destinations represented. Secondly,

it was clear that working closely with the FCCA Operations

Committee can help provide positive results for both the des-

tinations and the guests of the cruise lines.

As I assume the Chairmanship of the FCCA Operations

Committee in January 2015 from Colin Murphy from

Norwegian Cruise Line, I look forward to working with all of

you in an open and creative environment so that we can con-

tinue to help improve your destination’s marketability and

guest experiences while ensuring that your destinations

maintain and, hopefully, gain market share.

I think we can all agree there has never been a more exciting

time for cruising, and that there is always room for improve-

ment and enhancement to the experiences and facilities we

provide to cruise guests. Thank you for your continued com-

mitment to excellence and for the talent and expertise you

bring to our industry.


f. 514.284.9152 e

The Bay of Fort-de-France is part of the World’s Most Beautiful Bays Club and is just one of the exciting places you can discover. Visit martiniquepro.org/cruise

T his year, ex per ience our new Cr uise V i l lage

and get a taste of Mar t inique’s war m w elcome and unique cul ture.

- Coral ie

Port Canaveral’s easily accessible Central Florida location, close to Orlando and its 55 million annual visitors, helps our homeported ships book more sailings and enjoy 100+ percent capacities. Nearby Kennedy Space Center, abundant wildlife eco tours and reasonable beach-side accommodations are added incentives that bring cruise lovers here.

Discover even more reasons we’re Florida’s fastest growing cruise port* – as well as a popular port-of-call with more than 130 ship visits annually – and explore the business opportunities by contacting Cruise Development at 321-783-7831, extension 232.

*Source: Cruise Lines International Association

Explore more business at Florida’s fastest growing cruise port

Cayman Islands’Diverse Experiences, Attractions and Culture Offer an Idyllic Caribbean Getaway

With white sand beaches lining

clear blue waters, the

Cayman Islands is an idyllic

Caribbean escape that promises visitors

an unmatched Caribbean getaway.

While its stunning underwater scenery,

impressive culinary scene and amazing

attractions continue to attract sun-seek-

ing tourists, the warm and friendly

nature of Caymanians, known as

‘Caymankind,’ adds to the experience,

providing a distinctive atmosphere

unparalleled throughout the Caribbean.

Cayman Brac and Little Cayman are

world renowned for spectacular scuba

diving, but there is more to the islands

than diving with their endemic wildlife,

and the cultured sense of relaxed

Caribbean life.

Culture-rich Grand Cayman offers an

effortless immersion into the

Caymanian lifestyle. Exploring around

the vibrant capital of George Town

gives visitors a chance to wander

through the bustling cruise port’s shops,

galleries and attractions. A visit to

George Town would not be complete

without taking the opportunity to learn

about Cayman’s natural and cultural

history. The Cayman Islands National

Museum, home to more than 8,000 his-

torical artifacts, provides insight into

the islands’ colourful history. The fine

art-oriented traveller can indulge in

several galleries that display local arts

and crafts, including Guy Harvey’s

Grand Cayman gallery where visitors

can study his famous paintings and hear

about his dedicated conservation

efforts. And, just a short drive from

downtown, the National Gallery of the

Cayman Islands features a rotating col-

lection of national and international

exhibitions, focused on illuminating

and preserving the cultural heritage of

the islands.

Visitors looking to take a piece of

Caymanian culture home with them can

explore the wide range of stores around

Grand Cayman. Among the abundant

duty free shopping opportunities are the

small and quaint shops featuring local

wares and a wide array of luxury goods.

The Cayman Craft Market is a particu-

lar favourite of visitors who like to

browse through handmade jewelry,

woven goods, and on-island delicacies.

Visitors can also taste rum cakes at the

Tortuga Rum Company and enjoy a

behind-the-scenes tour of the unique

Seven Fathoms Rum distillery. For

those in search of a high-end shopping

experience, Camana Bay offers a wide

variety of clothing, jewellery and

accessories boutiques as well as a

weekly Farmer’s Market where visitors

can sample local produce. With a warm

and welcoming community, Camana

Bay is also the perfect place to partake

in cultural events.

Beyond the activities visitors may com-

monly associate with a Caribbean desti-

nation, the Cayman Islands is home to a

multitude of attractions that cater to

almost every taste. Whether it’s an edu-

cational adventure with the kids or an

exploration into the natural wonders of

the islands, the country has much to

offer in the way of excitement.

Visitors to the Cayman Islands can

investigate the depths of its underwater

world with Atlantis Submarines. There,

guests can see the teaming shallow


reefs and shipwrecks of George Town

harbour, as well as the magnificent

coral canyons that begin at 100 feet.

The company’s glass bottom boat tours

are another great way to explore the

Cayman Islands’ extensive and colour-

ful marine life.

The history buff can diverge from

George Town to visit the historic home

of Pedro St. James, a museum and pre-

served estate dedicated to Cayman’s

200 year history. Visitors are encour-

aged to meander through the estate’s

grounds, enjoying striking ocean views.

Inquisitive types can also get a taste of

international motoring at the Cayman

Motor Museum, which displays 80

vehicles. Among the cars showcased

are the first automobile ever produced,

an 1886 Benz, the first car ever driven

in the Cayman Islands and the

Batmobile.

Nature-minded travellers can explore

the Queen Elizabeth II Botanic Park,

filled with magnificent displays of

native flora and fauna. The Floral

Colour Garden, the Woodland Trail,

and Orchids in the Park are must-see

exhibits, as is the Blue Iguana

Recovery Programme, which displays

the island’s immensely successful

efforts to rescue the indigenous animals

from the brink of extinction. Visitors

are also encouraged to visit the Cayman

Turtle Farm, where rare species of sea

turtles reside.

An intrinsic part of Caymanian culture

isn’t located on land. Recognised as the

birthplace of recreational scuba diving,

the Cayman Islands’ turquoise sea and

spectacularly maintained marine envi-

ronment invites guests to dive and

snorkel in clear Caribbean waters. A

perfect shore excursion, snorkelling

affords visitors the chance to encounter

vibrant marine life firsthand; from pet-

ting, feeding and even kissing the

friendly stingrays at Stingray City to

learning about rare species of coral reef,

the opportunities for fascination are

endless under the Caymanian waters.

Visitors can also enjoy a plethora of

water sports across the island on the

famous Seven Mile Beach, where pad-

dle boarding and kayaking adventures

are available. The Cayman Islands’

beautiful breezy weather makes for the

ultimate kite boarding, parasailing or

windsurfing weather. Explorers are

likely to spot sunbathing iguanas,

sleepy starfish, sea turtles amidst the

fascinating landscape. And for those

looking to simply lounge on the beach,

Seven Mile Beach also promises

sweeping white sand beaches and

turquoise waters. Guests can lay in the

sand, soaking up the sun and sipping on

a perfectly chilled Cayman Mama

cocktail, while enjoying the vibrant

atmosphere of the public beach and

popular local bar, Calico Jack’s.

Foodies will feel right at home on

Grand Cayman, as culinary curiosity is

essential to the Caymanian experience.

Heralded as the Culinary Capital of the

Caribbean, Grand Cayman features fine

dining in combination with sun, sea and

tropical landscapes. Grand Cayman has

more than 200 restaurants on-island

and offers fare to suit any craving, from

traditional Caymanian cuisine to

American to Asian. Gourmets will love

the farm-to-table fare at The Brasserie

by Chef Dean Max, while the more

casually-inclined will appreciate the

laid-back atmosphere at island favorite,

Macabuca, which boasts spectacular

ocean views.

In addition to the sandy white beaches,

tempting blue waters, and an average

year-round temperature of 82°F, few

other sun-kissed islands in the

Caribbean can offer the diversity of

experiences in one package like the

Cayman Islands. To learn more about

this irresistible Caribbean cruise escape

and to book your Cayman Islands trip,

visit www.caymanislands.ky.


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Located in the heart of the Caribbean on the eastern

two thirds of Hispaniola, Dominican Republic is a

land of brilliant contrasts and intriguing culture – a

traveler’s dream. Visitors can experience the first city of the

Americas, dance to the pulse-pounding beats of merengue

and interact with the friendly locals. The lush island nation

boasts stunning white-sand beaches, modern cities and

quaint towns, mountains with rivers and breathtaking

waterfalls, saltwater lakes, lagoons, and mysterious caves.

Dominican Republic is bordered by the Atlantic Ocean on

its North Coast and the azure Caribbean Sea on its South

Coast. Christopher Columbus discovered the island nation

on December 5, 1492 during his first voyage to the New

World and its natural beauty and rich history still amaze

today’s visitors. Three major cruise ports provide travelers

with easy access to Dominican Republic’s countless offer-

ings and Dominican culture dispersed throughout the coun-

try. Dominican Republic is a cosmopolitan melting pot that

overflows with ethnic diversity and cultural offerings that

excite travelers looking for authentic Dominican culture.

Year-round sports, effervescent nightlife, exciting casinos,

magnificent national parks and numerous ecotourism offer-

ings make for a jam-packed vacation to-do list on any

Dominican Republic visit. Here you will find the world’s

most beautiful championship golf courses designed by Pete

Dye, Nick Faldo, Jack Nicklaus and more. With a variety of

lavish hotels, top spas, family-friendly resorts and exclu-

sive villas, Dominican Republic offers a fantastic combina-

tion of environments to capture your imagination and

refresh your soul. Two major seaports in Santo Domingo

and La Romana currently welcome cruise ship passengers,

while docking facilities at Samaná Bay and Cayo

Levantado make Dominican Republic a flexible cruise des-

tination with fascinating excursions. Additionally, a new

port in Dominican Republic’s Puerto Plata region on the

northern eco-friendly coast is in development. Come and

begin your exploration through Dominican Republic’s

many cruise ports located strategically around its 1,000

miles of breathtaking coastline.

PORT OF SANTO DOMINGOSanto Domingo’s world-class port has a privileged geo-

graphic location, as it is nestled at the mouth of the Ozama

River where it meets the Caribbean Sea at the marine

entrance to the city. The Port features two state-of-the-art

cruise ship terminals well-equipped to host cruise ship pas-

sengers who want to enjoy a world-class city’s amenities

while experiencing the sights, sounds and land that hosted

the founders of the America’s oldest town, the Colonial City,

while still enjoying modern and cosmopolitan amenities.


Dominican Republic Has It All


Here, travelers can get a taste of the country’s history and the

root of its culture. Amid its world-class arts, accommodations,

attractions, restaurants and shopping, you will find the

Colonial City that was named a world heritage site by

UNESCO in 1990. Established by Christopher Columbus and

his brother Bartholomew, the Colonial City maintains some of

the firsts in the Americas and allows travelers to walk the cob-

blestone streets that conquistadors once strolled centuries ago.

Nowadays, visitors can arrive via Santo Domingo’s world-

class cruise terminals at the Port of Don Diego and Sans

Souci, both of which provide easy access to the Dominican

lifestyle and cultural traditions prevalent in the capital city.

LA ROMANA PORTLa Romana International Pier is another favorite stop for

cruise ships. The brilliant waters, white-sand beaches and

activities attract visitors to the lush La Romana, located two

hours east of Santo Domingo. The Southeastern Coast is dec-

orated with vast sugar cane fields that surround some of La

Romana’s and Bayahibe’s most beautiful resorts and beaches,

the natural scenery providing an experience like none other.

La Romana is also home to a Leading Hotel of the World and

one of the most complete resorts in the Caribbean, Casa de

Campo. Here, golf enthusiasts at any skill level can play golf

on three magnificent courses: Teeth of the Dog, Dye Fore and

The Links. Additionally, the resort boasts a Marina with inter-

nationally renowned boutiques and restaurants, polo, and

pampering spas, as well as Altos de Chavón, a replica of a

16th century artists’ village overlooking the Chavón River.

La Romana is located near the National Park of the East, sur-

rounded by some of the most geologically rich natural areas

in the Caribbean, which makes it a very ideal spot for explor-

ing nature among the peaceful towns and pristine beaches.

Nearby local resort spot Bayahibe is also a favorite for their

pristine beaches. Cruise ships delight passengers at Catalina

Island with facilities that can accommodate up to 2,000

guests. The small island is surrounded by a marine coral reef

nature preserve, which is perfect for diving and snorkeling

enthusiasts and an ideal day excursion to explore Dominican

Republic’s underwater world. The Port of Casa de Campo-La

Romana allows cruise ship passengers to enjoy the top facil-

ities and luxurious offerings of the Southeast Coast.

PUERTO PLATA PORTSparkling ivory-colored sand and clear blue water catch trav-

elers ‘attention, but the winds, watersports and energetic pace

of the provinces are the true highlight for those looking to

experience Dominican Republic’s North Coast.

Puerto Plata’s magical ecotourism and sizzling beach

towns are ready to greet cruise passengers when Carnival

Corporation’s tourist terminal, Amber Cove, is completed.

The new state-of-the art cruise terminal began production

in 2012 at Maimon Bay and will be able to accommodate

up to 8,000 cruise passengers daily upon completion.

Located just north of Puerto Plata, the new cruise port is

expected to be the Caribbean’s most modern and will open

up tourism and development on the unique North Coast,

where travelers can experience authentic Dominican cul-

ture. Here visitors can step out of their hotel and interact

with locals in the casual Dominican towns and villages

that make up the North Coast. Puerto Plata was

Dominican Republic’s first city to have cruise calls, and as

a great geographical location for cruises, the new cruise

port will allow for even more travelers to enjoy the his-

toric places, local restaurants, delightful beaches,

unspoiled ecotourism adventures and warm people. The

construction began in 2012 and Carnival executives

expect to finish it in 2014.

Cruise executives and FCCA Platinum Members will experi-

ence the finished product first-hand during the PAMAC

Conference from June 24-26, 2015.

SAMANÁ DOCKING FACILITIESWith only a 34-hour steaming time from Miami, Samaná

is conveniently located along the route of all eastern and

southern Caribbean cruises. Making Samaná a port of call

gives cruise lines great flexibility in scheduling vessels in

the eastern and southern Caribbean’s sometimes crowded

routes. Samaná Bay is encircled by the Peninsula to the

north and Dominican Republic’s mainland to the south,

making the peaceful bay ideal for cruise ship anchorage.

Passengers can visit nearby Cayo Levantado. The island

has pathways that lead visitors to all its facilities includ-

ing beautiful green parks that are excellent for picnics

or relaxing.

HOUSTON: WHERE YOUR JOURNEY BEGINS… Embark on your next Caribbean cruise from a World Class City where there is no shortage of things to do, places to go or events to experience. Whether dining at one of our fine restaurants, shopping at unique stores, visiting the NASA Space Center or enjoying the attractions at the Kemah Boardwalk and the Bay Area, you will find Houston outstanding in culture, ambience, sophistication, and non-stop entertainment all year round.

The Bayport Cruise Terminal, located in the city of Pasadena, Texas, just 30 minutes from downtown Houston, offers a one-of-a-kind experience with efficient and exceptional services including a stress-free embarkation process and easy access to two airports — George Bush Intercontinental (IAH) and William P. Hobby (HOU). Visit portofhouston.com/cruise for information on the cruise services and visitbayareahouston.com and visithouston.com for information on the region and local attractions.

Port of Houston AuthorityBayport Cruise Terminal | Pasadena, Texas

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The Kalinago Indians namedMartinique Madinina, or “islandof flowers,” for good reason.

Even the briefest visit to any of theisland’s superb botanical gardens ornature parks reveals how appropriatethis name really is.

Two-thirds of Martinique has theFrench classification “Regional NaturePark,” which means that most of the ter-ritory is unspoiled and protected.Though small in size (436 squaremiles), Martinique boasts a whole worldof natural wonders, making it one of theCaribbean’s top eco destinations.

The northern part of Martinique is surelythe area that gives us the most faithfulidea of how Madinina was back whenthe Kalinago were the only inhabitants

on the island. This region is a naturalparadise of ancient trees, towering volcanic peaks, untouched rivers,waterfalls and gorges, immense fernsand wild bamboo, unique tropical flow-ers, sugarcane, pineapple and bananaplantations. You will experience akaleidoscope of colorful birds, butter-flies, reptiles and other exotic, non-threatening wildlife typical of a lushand expansive tropical rainforest.

Exploring Martinique’s pristine naturalenvirons in the North is easy for hikingenthusiasts and intrepid, physically fittravelers. For the less adventurous, theisland offers some of the finest andmost easily accessible botanical gardensin the Caribbean.

One of Martinique’s premier botanical

attractions – and an absolute “must” fornature lovers – the Jardin de Balata–was created some 20 years ago by localMartinican Jean-Philippe Thoze whobegan by landscaping the grounds ofhis grandmother’s home and just keptright on going until her yard became ashowplace for Mother Nature’s finesttropical creations. Visitors enjoy see-ing and learning about nearly 3,000species of plants, trees, and flowersspread over seven acres of lush hillside.

Located within a half-hour’s drivenorth of Fort-de-France, the BalataGardens are open to everyone from9:00 a.m. to 6:00 p.m. each day (lastadmission 4:30pm).“Everyone” hereincludes disabled visitors, as evidencedby the “Tourism and Disability” and“Quality Tourism” designations bestowed upon the Gardens in July 2014.Both designations are testament toBalata’s unrelenting efforts to accom-modate all types of visitors, includingthose with physical challenges.

Another great botanical option, leDomaine d’Emeraude, nestledbetween the Pitons du Carbet and MountPelée, is a magnificent place to view andlearn about tropical nature at its finest.Here, you can hear the air, taste thesmells and experience the sounds.

Le Domaine d’Emeraude spreads over60 acres of absolute serenity, carefullydesigned by the Regional Natural Parkof Martinique to stimulate and arousethe curiosity of its guests. Each step isan adventure, a concept dedicated tosharing and discovering Martinique’snatural charms in all their splendor.

Nature’s Charms Are Just the Beginning in Martinique

Photo

: David

Gira

l

Photo

: Kats

uyoshi T

anaka


Here, visitors journey into the veryheart of Martinique via low-impact hiking over nearly two-and-a-half milesof trails (15, 30 and 60 minutes in dura-tion). Educational, informative andentertaining, the Domaine d’Emeraudegallery provides an in-depth introduc-tion to the natural history of Martiniquevia interactive displays, video presenta-tions, and more.

Spotlight on Trois-IletsTrois-Ilets, a charming port town locat-ed in the south of Martinique, is also anarea of strong cultural heritage – amust-see not to be missed!

You can start by visiting La PagerieMuseum on the grounds of the formersugar plantation where EmpressJosephine, Napoleon’s wife, was born,raised, and eventually went from farmgirl to emperor’s wife.

Nearby La Pagerie, spend an hour ortwo at the Sugar Cane House or“Maison de la Canne.” This museumcovers all aspects of rum manufactur-ing, sugar cane processing, and retracesthe importance of both products inMartinique’s history.

Talking about Martinique’s history,another must see in Trois-Ilets is theSlave Savannah. This replica of amaroon village provides a fascinatinginsight into the life of escaped slaves,

also called “Neg Marron” (maroons).The Slave Savannah is the third mostpopular attraction in Martinique. It alsofeatures an educational medicine garden.

Another popular Trois-Ilets attraction isthe Pottery Village. Located on the siteof a former Jesuit convent and sugar fac-tory established in the late 17th century,the estate eventually specialized in pot-tery in the 18th century, producingbricks, tiles, and various earthenwareobjects. As the years passed, pottery pro-duction methods here grew and modern-ized. Today, the Pottery Village is bothan industrial site and a tourist attraction.

In addition to the brick and tile factory,you will also find pottery and ceramicworkshops, an on-site factory produc-ing exotic handmade soaps, various artsand craft shops, a spice merchant’shouse, and a collection of exquisitelyrefined restaurants. Kayaks can also berented on the spot to explore the claypeninsula and the surrounding man-groves by the sea.

For added shopping excitement, don’tmiss The Village Creole. Located inthe middle of the Pointe du Bout resortand marina section of Trois-Ilets, thischarming collection of boutiques, bars,cafes, and restaurants feeds your fash-ion, jewelry, art, and souvenir shoppingdesires, while also satisfying yourappetite for a wide range of internation-

al cuisines – Creole to Cuban, French toItalian, Japanese, and most everythingin-between. All restaurants and shopsare open all day and well into the night,while a traditional market featuringfruits and vegetables, art and crafts,souvenirs and much more is held everyWednesday from 6:30 am to 4 pm.

A Call to RememberWhen it comes to cruising, Martinique isdefinitely on the move! With the recent-ly opened Cruise Village on the water-front in Fort-de-France, expanded tours,shopping and bountiful local attractions,the cruise industry is a booming sector ofthe local tourism industry. Since 2010,the island has enjoyed steady annualincreases in cruise arrivals, including ajump of 44% during the 2013-2014 peakwinter cruise season!

Martinique is proud to welcome allmajor cruise lines from North Americaand Europe for the new season, includ-ing (but not limited to): Carnival CruiseLine, Royal Caribbean International,Norwegian Cruise Lines, HollandAmerica Line, Seabourn Cruise Line,Star Clipper, Oceania, Seadream,Princess Cruises and Celebrity Cruises.Moreover, Disney Cruise lineannounced upcoming calls to Martiniqueon itineraries from San Juan PuertoRico, starting in 2016!

Welcome to Martinique!

Photo

: Luc O

lvie

r

Photo

: Luc O

lvie

r

MSC Divina, one of the most elegant

and luxurious ships sailing the

Caribbean, arrived in PortMiami last

November amid much fanfare. From

the moment she arrived, escorted by a

fleet of FIAT 500 watercrafts, MSC

Divina has gone above and beyond to

exceed expectations, making big waves

with guests and travel agents.

Enhancing Guests’ Cruise ExperienceUnderstanding that guests coming from

the U.S. and Canada may have different

travel preferences compared to

European cruisers, MSC Cruises made

it a top priority to tailor MSC Divina to

the North American market. This

included working in partnership with

the popular Italian restaurant emporium

Eataly to create two entirely unique

dining venues, the upscale Ristorante

Italia and spectacular regional steak-

house, Eataly Steakhouse; introducing

the first and only AquaCycling at-sea

fitness classes; enhancing onboard

entertainment options; enforcing a

stricter non-smoking policy in all inte-

rior areas of the ship; and making

English the primary language used by

crew onboard.

Following the initial enhancements, the

cruise line has continued introducing

partnerships and programs to provide

guests with the best cruise experience

possible.

For instance, recently the line rolled out

its Inclusive Experiences, a revolution-

ary pricing structure that allows guests

booking a cruise to choose from four

different experience categories—Bella,

Fantastica, Aurea, and MSC Yacht

Club—ranging from a la carte to all-

inclusive amenities. With the opportu-

nity for guests to customize their cruise

vacation and receive free amenities val-

ued at up to $700+ per person, the new

pricing model is receiving positive

reviews from consumers and travel

agents alike.

MSC Cruises has also made huge

strides in its offerings for families,

announcing new and exciting partner-

ships with well-known brands LEGO

and Chicco. Offered fleet-wide, and

extremely popular with MSC Divina

passengers, the line now has a LEGO

Experience Day, which includes

LEGO-themed competitions and

games, along with the chance for kids

to earn a LEGO Junior Master Builder


A Divine Year for MSC Divina

Diploma. In addition, guests have the

chance to meet and greet the beloved

Sailor Walkabout, the LEGO Sailor

Mascot. And, thanks to a partnership

with Chicco, families with very young

children can now get free bottle warm-

ers, cribs, strollers, and baby backpacks

on all MSC ships.

Further enhancing the onboard experi-

ence is the MSC Divina Traveler Web

App, a free app that allows guests to

“friend” and chat with other passengers

in real-time while onboard. Guests can

also book specialty restaurants and

shore excursions; view sea conditions

and port weather forecasts; check out

daily activities and special events; and

update their location.

Strengthening Its Commitment tothe Travel Agent CommunityMSC Cruises readily acknowledges

that the travel agent community is crit-

ical to the company’s success. Thus,

over the last year, the company has

renewed its commitment to the trade,

working hard to ensure travel agents are

confident in recommending and selling

MSC Divina to their clients, as well as

finding ways to show their appreciation

for trade supporting the MSC brand.

A major focus for MSC Cruises this

year was revamping MSC True

Partnerships, the line’s long-standing

travel agent program. Improvements

included launching the first-ever MSC

True Partnership awards as a way to rec-

ognize leading travel partners; creating

an engaging and successful MSC True

Partnerships Facebook page; and devel-

oping a new travel agent web site that

features enhanced promotional/market-

ing tools, faster access to product infor-

mation, and recent news.

Under the umbrella of “Serving You,” a

new campaign focused on working

with travel agents to develop sales

strategies for mutual success, MSC

conducted a 20-city travel agent road

show, which attracted more than 2,000

travel agents interested in learning

more about MSC’s fleet and offerings.

In addition, to better serve the trade

community, MSC expanded its sales

force by recruiting and training a team

of new business development managers

and creating a new team of sales sup-

port specialists tasked with assisting

field sales.

As a thank you to travel agents, MSC

has implemented some of the best

commission programs in the industry.

Earlier this year, MSC offered travel

agents 25 percent commission to coun-

teract the low pricing the industry is

experiencing on sailings in the

Caribbean. More recently, MSC

announced 18 percent commission on

2015/2016 Caribbean group bookings

on MSC Divina. As an extra incentive,

MSC pays five percent commission on

all pre-paid special services pre-

booked by travel agents on behalf of

their clients.

Excitement for More to ComeGuests and travel agents have

expressed their enthusiasm for MSC

Divina with MSC’s most recent cus-

tomer satisfaction survey revealing that

90 percent are likely to very likely to

recommend an MSC Cruise to family

and friends.

The future for MSC in North America

looks bright with more exciting

announcements planned for 2015 and

the first two of its new builds being

released in 2017.


Carnival Cruise Line is extend-

ing its highly successful

Carnival LIVE concert

series—a one-of-a-kind entertainment

option in which top-name artists per-

form onboard while ships are docked

in port—through 2015. The concerts,

sold and booked like shore excursions,

take place in the ships’ main show

lounges and cover a range of musical

styles and genres.

This year’s inaugural series featured

artists like Olivia Newton John, Jewel,

Daughtry and Styx, which “rocked the

boat” in what singer and guitarist

Tommy Shaw called “stand-out shows”

from the band’s 2014 tour. Lady

Antebellum, Martina McBride, Jennifer

Hudson, Trace Adkins and Foreigner

also performed on board while ships

where docked in Nassau, Bahamas;

Cozumel, Mexico; and Catalina Island,

California.

Carnival’s “Fun Ships,” which offer

plenty of entertainment options, are a

perfect fit for the onboard concerts.

Canada.com’s Phil Reimer, who attend-

ed a show aboard Carnival Breeze,

wrote, “If you want to see a rock show,

the best place anywhere to be up-close

and personal is on a cruise ship.”

But it’s not just the fans who can get

up-close to their favorite artists. As

Cruise Radio’s Doug Parker wrote, the

artists also get closer to the fans:

“When you see a top-tier performer like

Lady Antebellum, you’re usually in a

10,000-seat arena or amphitheater.

When artists perform in a cruise ship

theater, it gives them a chance to inter-

act more with the audience.”

The ships’ intimate show lounges seat

only 900 to 1,300 guests, so every seat

is one of the best in the house, but

guests who want to get as close as pos-

sible can take advantage of a special

VIP package ranging from $125 to

$250 per person. Fans with VIP tickets

are treated to an exclusive meet and

greet and photo opportunity, along with

reserved seating in the venue’s first four

rows. General admission ticket prices

are $35 to $60 per person, and, as with

shore excursions, tickets are delivered

to guests’ staterooms the night prior to

the performance.

Ships usually remain in port until 1

a.m., meaning that guests who don’t


Carnival Cruise Line Announces Shipboard Concert Series Lineup for 2015

STYX

attend the concerts have additional

opportunities to check out the destina-

tions’ nightlife and other attractions.

In 2015, guests will have a wide range

of Carnival LIVE sailings to choose

from, with 10 Carnival ships hosting

concerts, offering three different

itineraries from six North American

homeports. Concerts will take place

while ships are docked in Nassau,

Cozumel and, for the first time, St.

Thomas. Carnival already has

announced some of the big names that

will headline Carnival LIVE in 2015.

San Francisco rock band Journey,

known for the anthem “Don’t Stop

Believin’,” will kick off the 2015 series

in March with shows on Carnival

Splendor and Carnival Liberty.

Country supergroup Little Big Town,

popular for Top 10 singles

“Boondocks” and “Bring It On Home”

and number-one single “Pontoon,” will

take the stage on Carnival Fascination,

Carnival Freedom and Carnival

Fantasy later that same month.

Motown singer-songwriter and Rock

and Roll Hall of Famer Smokey

Robinson is slated to perform in April

on Carnival Paradise, Carnival Breeze

and Carnival Ecstasy. Robinson gained

fame when his song “Shop Around”

became Motown’s first number-one

single on the R&B charts in the late

‘60s. Since then, his 50-year career has

seen success as a front man, solo artist,

songwriter and producer.

Popular country trio Rascal Flatts will

board Carnival Paradise, Carnival

Breeze and Carnival Ecstasy in May.

Since their inception in 1999, the group

has placed 15 number-one singles,

including “These Days” and “The

Broken Road,” and has become the

genre’s most awarded vocal group.

After eight incredibly successful

Carnival LIVE performances this year,

Styx will return in 2015 for four addi-

tional shows. The legendary group

rocked the ‘70s and ‘80s with radio sta-

ples like “Come Sail Away,”

“Renegade” and “Show Me the Way.”

The band is scheduled to perform on

Carnival Fantasy, Carnival Sensation,

Carnival Sunshine and Carnival

Ecstasy in June.

Next year’s concerts will take place

on ships departing for the first time

from Jacksonville, Miami, Port

Canaveral and Tampa, Fla.;

Charleston, S.C.; and Galveston,

Texas. Itineraries range from three to

seven days to the eastern or western

Caribbean or The Bahamas.

Carnival is expected to announce the

second half of the year’s lineup in early

2015.


REO

Martina McBride


As a result of the progressive

increase of its functions,

expansion and delivery of

results, Proexport—10-year FCCA

Platinum Member—became PRO-

COLOMBIA to further its reach and

take on greater challenges.

PROCOLOMBIA undoubtedly will

reach more people in its mission; it will

build better export companies and

strengthen the pursuit of foreign invest-

ment for new projects that create more

supply, employment and growth.

After a process of more than eight

months led by the President Juan

Manuel Santos Calderón, PRO-

COLOMBIA will also work to position

the country’s brand, consolidate

Colombia as a tourist destination and

coordinate the promotional activities

with public and private agencies that

can help capitalize the country’s name

and be able to position it as a supplier

of quality products and services.

It will broaden its scope in the inter-

nationalization of MSMEs (micro,

small and medium enterprises), offer-

ing trade services supported by spe-

cialists who will work with them in an

incubator environment.

It will launch the Export Mentoring

Program, aimed at strengthening

alliances between firms with export

experience, or foreign investors, and

MSMEs interested in the internation-

alization process to gain overall

competitiveness.

Export culture programs will also be

strengthened so that Colombian

entrepreneurs can adapt their products

to satisfy global demand.

PROCOLOMBIA is the response to the

progressive increase of organizational

functions, its expansion and its results.

A survey of Colombian and foreign

entrepreneurs concluded that the name

of Proexport did not reflect its reach

(which extend past exports, including

investment and tourism) nor convey its

link to Colombia (coupled with the fact

that other companies overseas bear the

same name). The name PROCOLOM-

BIA is self-explanatory, resounding and

more inclusive.

The World Changes, Colombia Grows and Proexport Moves Forward

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• Audubon Zoo

• Swamp tours

• World War II Museum

• Antebellum plantation homes

• World-class shopping and art

• Steamboat excursions

It’s no secret that New Orleans is one of America’s most vibrant and exciting cities. And if you’re planning a

cruise, keep us in mind. Carnival, Norwegian and Royal Caribbean Cruise Lines sail weekly to destinations

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two vacations in one by staying in the Big Easy before or after their cruise.

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Underprivileged children had

something to celebrate this hol-

iday season because of the 18th

annual FCCA Holiday Gift Project. The

FCCA Foundation again partnered with

FCCA Member Lines and their crews,

along with private and public sector

representatives within participating

destinations, to deliver presents, festiv-

ities and smiles to deserving children.

“We are pleased of the good work that

the FCCA Foundation has been doing

for the past 18 years,” said Kevin

Sheehan, president and CEO,

Norwegian Cruise Line Holdings Ltd.,

and chairman, FCCA. “It’s important to

take care of children in need, and it’s

gratifying to see the Foundation contin-

ue to grow and partner with charities

who have children counting on them

for some holiday cheer.”

In December 2014, nearly 7,000 chil-

dren throughout 33 Caribbean and

Latin American destinations shouted

out with glee because of this project.

The FCCA Foundation contributed

gifts selected for age groups and gen-

ders specified by the destinations. Then

Member Lines loaded the presents

onboard their vessels and served as

Santa’s sleigh to bring the presents to

partnering destinations, where destina-

tion representatives waited with the

children, holiday celebrations and Old

St. Nick himself.

“On behalf of all of us at Princess

Cruises, we are honored and privileged

to bring a little holiday cheer into the

lives of some of those who could use a

little cheer, especially at this special

time of the year,” told Stephen Nielsen,

vice president, government affairs –

Americas, Princess Cruises.

The cheer extended past the children;

all of those involved exemplified the

giving spirit and realized the project’s

importance, knowing the children prob-

ably would not receive toys and smiles

otherwise. Sherryl Bacayo, training

specialist on Norwegian Jewel, showed

this in her comment: “…being a part of

the Belize [Holiday Gift] project

allowed me to experience what it is to

make a life by what we give. It was

“The cruise industry is proud to give back to the communi-

ties of the destinations we call, and I cannot think of a

more rewarding way than bringing cheer and aid to chil-

dren who need it.” – Michele Paige, President, FCCA

FCCA Foundation Delivers Holiday Cheer andFestivities to Deserving Children

such a great joy to see smiles on those

lovely little ones. I felt the true spirit of

Christmas.”

“You could see the happiness and

excitement on the kid’s faces as the

boxes of toys were offloaded and Santa

Claus came to their school,” told

Dorothy Dorado, youth director,

Carnival Liberty. “It felt so good to see

the kids jumping and screaming when

they see us coming. We left the school

with tears in our eyes.”

Sherryl and Dorothy touched not just

on the sentiment, but also on part of the

importance of the festivities and the

meaning for all involved—letting kids

enjoy being kids, a concept seemingly

simple, but mostly unknown to children

in the shelters and homes benefitted by

the project.

Michele Paige, president of the

FCCA, also recognized this signifi-

cance: “The FCCA Holiday Gift

Project brings happiness to children

who truly deserve it. The cruise indus-

try is proud to give back to the com-

munities of the destinations we call,

and I cannot think of a more reward-

ing way than bringing cheer and aid to

children who need it.”

Margaret Jones, manager of visitor

relations for Jamaica Tourist Board,

summed it up well as she explained the

project and its long history in Jamaica:

The FCCA Holiday Gift Project has

brought smiles to the faces of hundreds

of Jamaican children. Since its incep-

tion, the FCCA has lived up to its com-

mitment....providing toys for the chil-

dren who are less fortunate. Over the

years, the Ministry of Tourism and the

Jamaica Tourist Board have joined with

the FCCA and its member lines to make

the gift giving a wonderful experience.

Each year, the selected children are

feted and fed! They are entertained, and

the "icing on the cake" is getting their

gift from “Santa!”

We at the Jamaica Tourist Board have

been the facilitators of this wonderful

event, and each year we look forward to

working with the FCCA to make this a

great experience for the children.

It is certainly clear that the gifts are

selected with great thought and care

each year, and the squeals of delight

from the children tell of their happi-

ness.

The FCCA Gift Project has definitely

been a wonderful expression of reach-

ing out and working with the ports and

communities that its Member Lines

visit through the year. The experience

of attending a Christmas party on a

cruise ship is as exciting as it gets; for

these children it's pure joy.

Margaret, and the Holiday Gift Project,

encapsulated the overall purpose of the

FCCA Foundation—to improve the

lives of those less fortunate throughout

the Caribbean and Latin America, pri-

marily for children’s causes. Every

smile is a reminder of this mandate and

an invaluable return on the time, efforts

and funds provided for causes and pro-

jects like these over the Foundation’s

20-year existence.


Princess Cruises 7-Day Caribbean

Cruise for 2 in an outside stateroom

Donated by: Princess Cruises

Princess Cruises 7-Day Caribbean

Cruise for 2 in an outside stateroom

Donated by: Princess Cruises

Royal Caribbean International 7-

Night Caribbean Cruise for 2 in

Ocean View Stateroom

Donated by: Royal Caribbean

International

From December 8 – 15, 2014, the FCCA held its annual online auction to support the FCCA Foundation—the FCCA’s

philanthropic arm, which is dedicated to improving the lives of those less fortunate throughout the Caribbean and Latin

America, primarily for children’s causes.

Thanks to the generosity of the FCCA’s members and partners, cruises, travel packages and more were donated so the FCCA

can auction them and use all proceeds to benefit the FCCA Foundation’s efforts.

Carnival Cruise Lines 7-Day Cruise

for 2 in Ocean View Cabin

Donated by: Carnival Cruise Lines

Carnival Cruise Lines 7-Day Cruise

for 2 in Ocean View Cabin

Donated by: Carnival Cruise Lines

Celebrity Cruises 7-Night Caribbean

Cruise for Two

Donated by: Celebrity Cruises

Disney Cruise Line 7-Night Cruise

for 2 Aboard Disney Fantasy in

Verandah Stateroom

Donated by: Disney Cruise Line

Celebrity Cruises 7-Night Caribbean

Cruise for Two

Donated by: Celebrity Cruises

Disney Cruise Line 4-Night

Bahamian Cruise for 2 Aboard

Disney Dream in Verandah

Stateroom

Donated by: Disney Cruise Line

Norwegian Cruise Line 7-Day

Caribbean Cruise for 2 in an ocean-

view stateroom

Donated by: Norwegian Cruise Line

MSC Cruises 7-Day Caribbean

Cruise for 2 in a balcony stateroom

aboard the MSC Divina.

Donated by: MSC Cruises

Norwegian Cruise Line 7-Day

Caribbean Cruise for 2 in an ocean-

view stateroom

Donated by: Norwegian Cruise Line


3 Day - 2 Night Stay for two at the

San Juan Marriott Resort and

Stellaris Casino

Donated by: San Juan Marriott

Resort and Puerto Rico Tourism

Company

Royal Caribbean International 7-

Night Caribbean Cruise for 2 in

Ocean View Stateroom

Donated by: Royal Caribbean

International

4 Day – 3 Night Stay for two at

Atlantis, Paradise Island

Donated by: Atlantis, Paradise Island

4 Day / 3 Night for 2 adults in luxu-

rious Ocean View at the Grand

Lucayan Bahamas

Donated by: Freeport Harbor

Company and Grand Lucayan

5- Day / 4 Night Stay for 2 adults at

Pelican Bay Hotel on Grand Bahama

Island

Donated by: Freeport Harbor

Company and Pelican Bay Hotel

4-Night Stay for 2 adults in Studio

Room at the South Gap Hotel,

Barbados

Donated by: Bridgetown Cruise

Terminals and South Gap Hotel

Emilio Robba’s Accent Décor

collection

Donated by: Emilio Robba Paris

4-Nigth stay for two with at Hilton

Cartagena Hotel.

Donated by: Cartagena Cruise Ship

Terminal and Hilton Colombia

4-Night stay for two at Nail Bay

Estates and Resort, British Virgin

Islands

Donated by: BVI Tourism Board and

Nail Bay Estates

4-Night Stay for two at Pristine Bay

Resort, Roatan - Honduras

Donated by: Blue Planet and Pristine

Bay Resort

5 Day – 4 Night Stay for two at the

all-inclusive Park Royal Cozumel -

Mexico

Donated by: API Quintana Roo and

Park Royal Cozumel

Discover Guatemala: 4-Nights

Package for two at the Clarion Suites

in Guatemala City.

Donated by: Blue Planet and Clarion

Suites

Exclusively supported by

For over 30 years, Cruise Shipping Miami has been the cruise industry’s premier global exhibition and conference, bringing together buyers and suppliers for a week of networking, sourcing, innovation and education.

To reserve your stand, contact [email protected] or call +1 212-600-3095 today!

cruiseshippingmiami.com

FOOD & BEVERAGE | DESIGN & REFURBISHMENT | DESTINATIONS | SHIP SERVICES | HOTEL OPERATIONS

SHIP EQUIPMENT | INFORMATION TECHNOLOGY | ENTERTAINMENT | AMUSEMENTS & RECREATIONAL ATTRACTIONS

The Cruise Industry’sPremier Global Event

March 16–19, 2015 | Miami Beach Convention Center | Miami Beach, Florida

The Cruise Industry’s



March 16–19, 2015 |


March 16–19, 2015 | Miami Beach Convention Center | Miami Beach,

The Cruise Industry’sPremier Global EventMiami Beach Convention Center | Miami Beach,


FloridaMiami Beach Convention Center | Miami Beach,

For over 30 years,has been the cruise industry’s premier global exhibition and conference, bringing together buyers and suppliers for a week of networking, sourcing, innovation and education.

For over 30 years, Cruise Shipping Miami has been the cruise industry’s premier global exhibition and conference, bringing together buyers and suppliers for a week of networking, sourcing, innovation and education.

Cruise Shipping Miami has been the cruise industry’s premier global exhibition and conference, bringing together buyers and suppliers for a week of networking, sourcing, innovation and

education.


education.


To reserve your stand, contact [email protected] or






Mark Evelyn – Maître d’, Norwegian Cruise Line

I discovered my passion for hospitality very early during my career, working for Pegasus, one

of the most famous hotel chains in my home country of Guyana. I started working on cruise

ships in 1995 as a utility galley on the legendary SS Norway. My mentor, James Orville (now

retired), was the person who encouraged me to move to the restaurant department after five

years, and I later started as a restaurant steward. Through hard work and dedication, I was

promoted through the ranks, and I finally become a maître d’ in 2011.

When I was working in Guyana as a refrigeration technician, I always dreamed of being an

engineer. However, my love for travelling and meeting people made me decide to try the cruise

line industry. Even when I’m on vacation, I end up spending most of my time traveling from

place to place. This is how my adventure with Norwegian Cruise Line started, and I love every moment of it. I believe that

as long as you work hard and you are committed to yourself and the success of the company, everything is possible.

One of the quotes I believe in and guided me thought out life is: “Doing your best at this moment puts you in the best place

for the next moment.”

Faces In The Industry

Alex A. Rojas – Second Engineer, Norwegian Cruise Line

My name is Alex A. Rojas, and I am from Panama. I live on the north pacific side of the

country. I am currently a second engineer onboard Norwegian Breakaway, in charge of the

daily operation and machinery maintenance in accordance with our AMOS system.

Before I joined Norwegian, I worked on a cargo ship, where I did the first two years of my

career, right after I graduated from Nautical School of Panama, which is now known as the

International Maritime University of Panama.

I studied for four years, plus one more year of practice at sea before I got my engineering

degree and license.

When I saw that the cruise industry was growing fast and that more jobs were becoming available, I decided to apply to

improve my knowledge, skills and quality of life at sea. I became part of the engine department of Norwegian Cruise Lines

in 2010 as engine cadet. After successfully finishing several contracts as a cadet and third engineer, I was given the oppor-

tunity to become second engineer.

My favorite destination? I would have to say the Panama Canal crossing—not only because it’s home for me, but it’s real-

ly an amazing work of engineering, which after 100 years still runs everyday, connecting both parts of the world.

Being a crewmember gives you the opportunity to meet new people, discover different cultures, travel around the world,

and also gives you the opportunity to work in your desired field, with a company that gives you the tools to improve and

develop skills that will help you accomplish whatever your goals are like Norwegian Cruise lines does.

I have decided to build my carrier with this company; learn as much as I can everyday; and challenge myself to be better.

Why not? Once day I hope to become a chief engineer with Norwegian Cruise Line.

Guyana

Panama

Speak with a drinks & beverage fashion consultant at (800) 851-9273 or Order Direct at Restaurantware.com


A delegation from the Panama Canal Authority met with the Florida-Caribbean Cruise Associations

Operations Committee and discussed the Expansion's progress.

2014 4th qtr crusing magazine

Documents

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