2014-2015 bartending student handbook

Bartending

Waterloo Campus School of Business & Hospitality

Conestoga College, ITAL

Student Handbook

2014-2015

Conestoga College Institute of Technology and Advanced Learning 108 University Avenue East, Waterloo, ON N2J 2W2 Canada, 519.748.5220, www.conestogac.on.ca

Table of Contents

1. School of Business & Hospitality Information ........................................................................ 5

Congratulations on Choosing the School of Business & Hospitality ........................................... 5

Executive Dean Welcome ........................................................................................................... 6

2. Program Staff Contact Information ........................................................................................ 7

3. Bartending Program Information ........................................................................................... 8

Program Overview ...................................................................................................................... 8

Current Program Design ............................................................................................................. 8

Program Outcomes ..................................................................................................................... 8

Program Standards ..................................................................................................................... 9

Employment Opportunities ...................................................................................................... 10

PAC – Program Advisory Committee ........................................................................................ 10

Work Experience ....................................................................................................................... 10

Required Equipment, Uniforms, Supplies, and Textbook(s) ..................................................... 10

Awards, Scholarships and Bursaries ......................................................................................... 11

4. Degree Completion Opportunity .......................................................................................... 11

Articulation Agreements ........................................................................................................... 11

5. School of Business & HOSPITALITY ATTENDANCE Responsibilities ...................................... 11

Attendance Rules ...................................................................................................................... 11

Reporting of Absences .............................................................................................................. 12

Student Absence for Assessed Material ................................................................................... 12

How to Report Absences on the Student Portal ....................................................................... 13

Absence for Other Reasons ...................................................................................................... 13

Class Cancellations due to Faculty Absence ............................................................................. 13

6. School of Business & Hospitality Program Classroom Information ...................................... 14

Course Outline .......................................................................................................................... 14

Course Requirement Sheet ....................................................................................................... 15

Practices within the Classroom ................................................................................................. 15

Electronic Devices ..................................................................................................................... 16

2014-2015 School of Business & Hospitality – Bartending Handbook

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Recording Devices ..................................................................................................................... 16

Electronic Translator Use .......................................................................................................... 16

Research .................................................................................................................................... 16

Assignments .............................................................................................................................. 16

Grading ...................................................................................................................................... 16

Plagiarism .................................................................................................................................. 17

College Email ............................................................................................................................. 18

Academic Concerns during a Course ........................................................................................ 18

7. School of Hospitality Exam Information ............................................................................... 19

Examination Procedures ........................................................................................................... 19

Students without College Identification for Final Examinations .............................................. 20

Examination Conflicts ............................................................................................................... 20

Missed Examinations ................................................................................................................ 20

Bad Weather Conditions and Testing ....................................................................................... 21

Supplemental Exams ................................................................................................................. 21

Other Information ................................................................................................................. 22

8. School of Business & Hospitality Academic Information ...................................................... 23

Academic Assistance ................................................................................................................. 23

Academic Dates......................................................................................................................... 23

Academic Decisions .................................................................................................................. 23

Academic Probation .................................................................................................................. 23

Discontinuance.......................................................................................................................... 24

Re-Admission to a Program ...................................................................................................... 24

Special Timetabling ................................................................................................................... 25

Continuing Education Courses .................................................................................................. 26

9. College wide Academic Policies/Procedures ........................................................................ 26

Academic Disputes, Resolution and Appeal Policy & Procedure ............................................. 26

Academic Integrity Policy & Violation of Academic Integrity Procedure ................................. 26

Student Code of Conduct Policy, Violation of Student Code of Conduct Policy and Appeal Procedure .................................................................................................................................. 27




Clearance of Academic Deficiency Policy & Procedure ............................................................ 27

Discontinuance Policy & Procedure .......................................................................................... 27

Promotions ................................................................................................................................ 27

Academic Standing Decision ..................................................................................................... 27

Course Exemptions ................................................................................................................... 28

Recognition of Prior Learning Policy ......................................................................................... 28

Transferring into another Program ........................................................................................... 29

Withdrawal from Program ........................................................................................................ 29

Adding Courses ......................................................................................................................... 29

Dropping Courses ...................................................................................................................... 29

Graduation ................................................................................................................................ 30

Conestoga Students Incorporated (CSI) Representation .......................................................... 30

10. Student feedback ............................................................................................................... 30

Key Performance Indicators ...................................................................................................... 30

Student Appraisal of Teaching (SAT) ......................................................................................... 30

Letters of Reference.................................................................................................................. 31

11. Safety Information ............................................................................................................. 31

Services Offered ........................................................................................................................ 31

Basic Safety ............................................................................................................................... 31

Emergency Telephone Messages .............................................................................................. 32




1. SCHOOL OF BUSINESS & HOSPITALITY INFORMATION

Congratulations on Choosing the School of Business & Hospitality The purpose of this guide is to provide students with program specific details and other important information, while studying in the School of Business & Hospitality at Conestoga. The material in this guide is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of changes as required through the Conestoga email system. Program handbooks are updated yearly and students must check their program handbook for the current edition.

This guide must be read in conjunction with general information about Conestoga College found on the website and in the student guide. The information in the Student Guide and on the College website applies to all students, regardless of program, and will be referred to in Phase II Orientation at the beginning of first semester in a program. To access the student guide, please click here.

It is the responsibility of each student to review and understand this document. The School of Business & Hospitality is here to educate students on how to manage their College experience, navigate the College systems, make informed decisions, and assume responsibility for their academic success. If there are any questions or concerns regarding the content of this document, please contact the Program Coordinator.

If you have any suggestions on improvements to this guide, please contact Gillian Oldfield in the School of Business & Hospitality, Doon campus, Room 1B47 at ext. 3634, or at [email protected].

We wish you all the best in your studies!



http://www.conestogac.on.ca/admissions/studentguide.jsp

mailto:[email protected]


Executive Dean Welcome Welcome to the Business & Hospitality School at Conestoga College ITAL, one of the premiere applied business schools in Ontario. Here you have a choice of programs to fit most areas of business today, comprising one year certificates, two and three-year diplomas, as well as post-graduate certificates and degree completion opportunities. Many of these programs can be completed on a part-time basis as well as taken full-time during the day. The School also offers bachelor degree programs in International Business Management and Accounting, Audit, and Information Technology.

The ability to apply what you have learned is of paramount importance in today's business world. At Conestoga, we don't just teach you business and management theories. Here you will learn to solve problems encountered every day in the world of business. Each of our professors has significant industry experience that will help you to learn skills applicable in the real world. Businesses value employees who can be productive from the day they arrive in the workplace. At Conestoga, you will learn to be that employee.

Please feel free to browse our site. We encourage you to contact us for more information about how the Conestoga College School of Business & Hospitality can provide you with the skills and abilities that will help make you successful in the world of business.

Sincerely,

Gary Hallam, Executive Dean School of Business & Hospitality Conestoga College Institute of Technology & Advanced Learning



http://www.conestogac.on.ca/business/index.jsp?p=h


2. PROGRAM STAFF CONTACT INFORMATION

For a full list of all staff, faculty, Coordinators, and Chairs, please click here.

Coordinator, Hospitality Trevor Wynne-Jones 519-885-0300 ext. 5265 [email protected] Waterloo Campus, Room 1A19 Coordinator, Culinary Philippe Saraiva 519-885-0300 ext. 5267 [email protected] Waterloo Campus, Room 1A21 Chair’s Assistant Deb Steeves 519-885-0300 ext. 5249 [email protected] Waterloo Campus, Room 1C04 Executive Dean’s Assistant Jen Graci 519-748-5220 ext. 3402 [email protected] Doon Campus, Room 1B53-3

Coordinator, Event Management & Global Hospitality Management Catherine Wittke 519-885-0300 ext. 5583 [email protected] Waterloo Campus, Room 1A19 Coordinator, Food Service Worker Ann Avery 519-885-0300 ext. 5585 [email protected] Waterloo Campus, Room 1A19 Chair Diane Cudney 519-885-0300 ext.5231 [email protected] Waterloo Campus, Room 1C04 Executive Dean Gary Hallam 519-748-5220 ext. 3245 [email protected] Doon Campus, Room 1B50-1



http://www.conestogac.on.ca/business/contact.jsp










3. BARTENDING PROGRAM INFORMATION

Program Overview This intensive 15-week program provides the knowledge and skills required for employment in the hospitality industry as a bartender. Mixology, wine, beer and beverage application will be taught through theory and lab practice. Bar management concepts are addressed in the second half of the semester.

For a complete Bartending program overview, please click here.

Current Program Design Students are registered in a specific program design based on the year that a student begins in a program. Program designs contain all the required courses necessary to graduate from the program. Designs are evolving documents and may change from one academic year to the next. These changes are to reflect the industry standards and requirements for a graduate from that program. If a student does not graduate at the end of the designated semester for the original program design, the student is responsible for meeting any new program design changes in order to graduate from their program.

Students can find their program design on the Student Portal by following the steps below:

1. Log in to Student Portal 2. Click on ‘My Courses’ tab 3. Select ‘View Progress Report’ button

Courses are listed by level/semester. To access your Student Portal, please click here. Alternatively, students can also view courses for the most current program design for this academic year on the Conestoga College website. To view the most current program design and courses, please click here. Students will then need to scroll down the page to the ‘Course Information’.

Program Outcomes The following program outcomes identify what students will know and learn by the end of their program:

• Communicate effectively with customers and other staff. • Perform beverage cost calculations. • Perform required cash and inventory calculations. • Maintain a high standard of sanitation and safe food handling practices. • Prepare and serve a wide assortment of mixed drinks. • Utilize knowledge of wines to advise customers regarding wine choices.



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• Compare various types of beer. • Apply knowledge and skills of the Smart Serve program. • Apply the bartending knowledge & skills acquired in a practical setting.

Program Standards Standard 1 A significant amount of group work is required in this program. Individual students are expected to be full participants in, and contributors to, each group based project/assignment within the program coursework.

Individual students who fail to meet this expectation, without documented extenuating circumstances may receive a failing grade in the project/assignment. Guidelines will be provided outlining the requirements of group work by individual faculty members. Expectations will vary among faculty and students are expected to ask questions if they are not clear.

Standard 2 Regular attendance is encouraged in all classes. However, regular attendance is required in all Restaurant Operations, Restaurant Management and Culinary Techniques lab classes if students miss more than two of these lab classes, they may fail the class.

Activities may take place during class time that the student will not be permitted to complete due to absence from class.

Standard 3 All students are expected to wear appropriate business attire when on a field trip or if there is a guest speaker in a class. Students will be unable to attend a field trip if they arrive dressed in unsuitable attire, (jeans, ball cap, etc.). It is recommended that students wear their Restaurant Operations uniform if they do not have a suitable outfit for these occasions.

Standard 4 Assignments are due at the start of the class on the due date. Late assignments will be penalized 10% per day for each calendar day or part thereof. Assignments which are overdue by more than 3 calendar days will not be accepted and the student will receive a recorded grade of zero. The only exception would be if a student, with a validated absence, notified the instructor via the student portal and D2L prior to the due date of the assessment. Failure to attend class on the day of a presentation without an excused absence will also result in a zero grade.

Standard 5 Course grades will be recorded in D2L Gradebook. Students should review their progress on a regular basis. Students are responsible for ensuring that their marks have been recorded




accurately. Students are responsible for picking up and keeping all assignments and tests in the event of a dispute over recorded marks. Recorded grades will not be changed unless the original assessment can be shown to the instructor.

Employment Opportunities Graduates will find employment in the hospitality industry as a bartender, banquet bartender, alcohol server and assistant bar supervisor.

PAC – Program Advisory Committee Each program at Conestoga has a Program Advisory Committee (PAC) which is made up of industry and academic representatives. They meet several times a year to discuss the direction that industry is heading and any improvements that can be made to keep the program current. This helps to ensure that what students are learning is relevant to their industry.

Current students are also part of the PAC. At the beginning of each year, the Coordinator of the program will ask for student volunteers. The Coordinator will decide which student will represent the program. The student representative is expected to attend the meetings. At the meetings, each student representative will provide a verbal report based on guidelines provided by the Chair/Coordinator.

For a list of current Hospitality PAC members, please click here.

Work Experience The work experience is an unpaid mandatory part of the program design that is required for successful completion of the program.

The student is required to demonstrate the skills acquired through the Program in an occupational setting (bar restaurant, hotel - or a venue where the student can practice alcohol service). The student is required to secure his/her own placement area. This is an unpaid work experience.

This course will provide the student with work experience as a bartender. Check lists and assignments will integrate College learning with the industry experience. The work experience will be approved and evaluated by the College.

Required Equipment, Uniforms, Supplies, and Textbook(s) Bartending students are required to purchase a Conestoga logoed golf shirt and wear this to class daily (to be purchased at the bookstore).

Bartending students are required to purchase the Bartending Kit which contains the proper equipment to prepare, build, strain, shake, measure and create beverages containing alcohol (to be purchased at the bookstore).



http://www.conestogac.on.ca/business/pac.jsp


Any required material for a course is listed on the course outline, and is required in order to be successful in the course. Failure to obtain required materials may result in unsuccessful grades in the course.

It is strongly recommended that students purchase their supplies, textbooks, etc., which are above and beyond the cost of their tuition to increase their success within their program.

Awards, Scholarships and Bursaries The School of Business & Hospitality hosts an annual award ceremony in April of each year. This event recognizes the award winners from various programs. The awards ceremony gives students an opportunity to network with the various donors and to celebrate their accomplishments. Further details regarding this annual event will be provided to students by their College email, as well as by signage and posters around the College.

In addition to the School of Business & Hospitality awards, there are school wide awards, scholarships and bursaries available to students who meet the criteria outlined for the award. For further details about what awards, scholarships, or bursaries that are available, please click here.

4. DEGREE COMPLETION OPPORTUNITY

Articulation Agreements Articulation agreements are in place between Conestoga College and wide variety of other domestic and international institutions. These agreements allow the students to transfer into a specific program with advanced standing. The students must meet the academic requirements stated in the agreement. For more information about Conestoga’s articulation agreements please click here.

5. SCHOOL OF BUSINESS & HOSPITALITY ATTENDANCE RESPONSIBILITIES

Attendance Rules Attendance in all classes is strongly recommended and lab courses may be mandatory in order to achieve a passing grade. Courses that are delivered in a classroom setting or lab, as opposed to online, will discuss material and concepts that students will be responsible for, regardless of the student’s attendance.



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Reporting of Absences The student portal contains a mechanism for recording student absence from class. This method of recording absence(s) must be used if not present for an assessed item. Assessed items that contribute to final grades are defined as the following:

• Assignments • Tests/exams • Labs/quizzes • Practical skill evaluations • Presentations • Portfolios • Other, as defined by your faculty

Students must report their absence for each missed lab on the Student Portal. Students are encouraged to also record their absence when there is no evaluation. The student portal will provide a list of all absences from scheduled classes.

Student Absence for Assessed Material Students are given a course requirement sheet at the beginning of each semester for each course. This will include all important assessment dates in the course. Students are expected to attend all assessments set by faculty for their courses. A student who is absent from an assessment must:

1. Contact faculty before the assessment is due, via College email. Students must include in the message their name, student number, and reason for absence.

2. Report their absence on their student portal prior to when the assessment is due. 3. Provide valid documentation (i.e. a Doctor’s note, death certificate, court/legal

documentation, etc.) immediately following their return to the College before alternative arrangements can be made. Please note that valid documentation must be applicable to the assessment date.

If the student has met the above criteria, it is their responsibility to then discuss with the faculty member the arrangements for a make-up test or alternate assignment immediately upon return to the College. Failure to report an absence, and provide valid documentation immediately following the students return to the College, when an assessed item or lab is scheduled, will result in a mark of zero for that assessment.




How to Report Absences on the Student Portal

1. Log into the student portal and click on the Absence tab 2. Indicate whether or not there is an assessment scheduled on that day by clicking

Yes or No as well as the reason for the absence (Illness or other). 3. Click ‘Continue’ to report the absence. 4. Click ‘I agree’ to confirm the absence. 5. Students will receive a confirmation email that they have recorded the absence for

that day.

Note: The Absence Recording System shows the student as being absent for the day, starting from the time that the absence is recorded. For example: if an absence is recorded for a specific day at 11:00AM the system will show the student as being absent for all classes starting after 11:00AM that day. The earliest that an absence may be recorded for a particular day, is after 8:00PM the day prior to the assessment.

Absence for Other Reasons • Compassionate Leave

o Request for leaves of absence to attend to family illness, death or family problems are usually granted. These requests will be submitted to faculty who will consult with the Program Coordinator/Chair if necessary.

• Jury Duty o Any student who receives a summons for jury duty must bring the

document to the Coordinator who will consult with the Chair to determine what arrangements can be made to have the student excused from submission of assignments if such duty interferes with the progress in the program. Students may also be required to engage in activities in the evening or weekends using D2L.

• Absences during Work Experience o Must meet the requirements of program and the host organization.

• Other Absences o Must be supported by formal, original documentation.

Class Cancellations due to Faculty Absence All class cancellations due to faculty absences will be posted in the Student Portal on the left hand side of the first page, which a student sees after logging in. These notices in the Student Portal will be the only notifications of class cancellations due to faculty absences.

Faculty, who will be absent, may or may not be informing students of class cancellations through College email and/or D2L in addition to the Student Portal. Students should check their College email and D2L for possible assigned work.




Students have the option of receiving e-mails or SMS text messages to their smart phones, notifying them of class cancellations due to faculty absences. To receive personal notifications students must subscribe to this service.

To subscribe: • Log in to the Student Portal • Select Notifications under the Profile tab • Select the method by which you would like to be notified • Click Update.

Note: To change the e-mail address where notifications will be sent, select ‘My Addresses’ under the ‘Profile Tab’, and change the default e-mail address.

6. SCHOOL OF BUSINESS & HOSPITALITY PROGRAM CLASSROOM INFORMATION

Successful students will: • Attend classes/labs and be on time. • Wear appropriate attire in a variety of settings, i.e., lab, dining room, field trip. • Log on the student portal to report an absence before class begins. • Obtain from classmates and D2L any assignments or notes that the student has missed. • Prepare for class, ready to ask questions and participate in classroom discussions. • Submit assignments on time that are presentable in a business environment. • Engage in academic integrity on all assigned work or on tests/examinations. • Behave in a polite, ethical, professional and respectful manner to all faculty and other

students and to employers and colleagues both on and off the campus. • Communicate effectively in English: reading, writing, listening and speaking. • Ensure all emails sent to other students, faculty, or staff are written in professional

business language. Abusive/inappropriate language will not be tolerated. • Be an ambassador for the program and the college.

Course Outline Course outlines state the learning outcomes that will be covered during the course. Details about the evaluation method, the weighting of assessments, and any other specific criteria required to successfully complete the course are also listed in the course outline. Students are responsible for reviewing the outline and the requirements to pass each individual course. Evaluation requirements vary from course to course. The passing grade and specific course stipulations are listed under the evaluation section of the course outline.




Course outlines can be found in the Student Portal under the ‘My Courses’ tab and posted on D2L. Students are required to consult the course outline to acquire the correct resources/textbook(s) (i.e. edition, volume, etc.). It is strongly recommended, and in some cases mandatory, that students purchase the required resources as listed on the outline.

Course Requirement Sheet Course requirement sheets will be provided to students in the first week of the course. These sheets act as a guide to the course and will include a course schedule. The course schedule may be subject to change. Course requirement sheets are posted to D2L.

Practices within the Classroom Faculty responsibilities:

• Provide to students at the start of each course a course requirement sheet, which indicates the due dates for all assessed items (assignments, tests, exams, case studies, presentations etc.) and the respective weighting of each element towards the student’s final mark.

• Return assessed items within 2 weeks and review with the students – generally, students are not able to retain their tests/examinations/assignments and should review thoroughly at this time. It is the responsibility of the student to ask any questions regarding the assignment with the faculty member.

• Respond to student requests for consultations to discuss performance or questions in respect to their coursework and assessed items.

• Respond to student emails/voicemails within a 48 hour period during business hours. • Ensure course outcomes are covered in the assessment method.

Student responsibilities: • Attend and participate in lectures, presentations, group work, field trips or other

activities related to the course/program. • Adhere to all deadlines for assessed items, and write final exams as indicated on the

schedule provided by the School of Business & Hospitality. • Submit coursework in the requested format described by the faculty member in the

rubrics or guidelines by the specified deadline. • Fully disclose and completely reference all sources used in their work and not engage in

plagiarism. • Advise faculty of circumstances that would prevent the completion of student work,

prior to the deadline, as outlined in the course schedule(s) and provide required documentation.

• Use Conestoga email to communicate with faculty (not personal email addresses). • Check Conestoga email on a regular basis.




Electronic Devices Students can use laptops and other electronic devices during class, only if faculty agree with this practice. The use of electronic equipment during class time is strictly for academic purposes. Faculty reserve the right to ask students to leave the classroom if they do not comply with this practice.

Recording Devices Students are not permitted to record lectures or take pictures without the consent of faculty and/or students. Content from the course is not to be posted on any external websites unless done so by faculty.

Students who are registered with Accessibility Services and have accommodations approved for recording lectures are permitted to do so with the instructor’s knowledge.

Electronic Translator Use The use of an electronic translator is prohibited. Courses are taught in English and students must be able to communicate in English.

Research Some courses have a research component. This may be college based and/or in a host organization. Research must adhere to the highest level of ethical standards and is a reflection on Conestoga College. Faculty will provide more information relevant to the research requirements in their course. For further details regarding correct referencing, please click here.

Assignments Each faculty member will inform students of their guidelines for submitted assignments. For example, a case study format may not be the same for all faculty. Each faculty member will inform students of their late submission policies. Faculty will assign either a mark of zero OR will apply a daily deduction. It is the responsibility of the student to be aware of the course requirements for each of their courses. If an extension of time is required, the student must make the request to the appropriate faculty member well in advance of the due date (24 hour minimum). Approval of the request is at the discretion of faculty.

Grading Students are able to access interim grades throughout the semester on D2L. Final grades are submitted and approved by the Chair and posted on the Student Portal within 3-5 business days after the final examination.



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The following grading system will be employed by faculty in reporting student achievement to the Registrar's Office. Specific programs/courses may require different minimum standards of achievement. For further information about grading please click here.

The following applies to School of Business & Hospitality course grading: • The minimum passing grade for diploma/certificate courses is 55%, unless otherwise

indicated on the course outline. • If a course has additional certification requirements outside of the College then the

student adheres to the passing grade for that certification. • If a course is repeated, the most recent grade will be used to compute the program GPA.

However, both grades will show on the student’s academic transcript. • If the first course taken is a failure and the same course is repeated and it is also a

failure, only the most recent failure will be used in the calculation of a GPA. • Students who are permitted to write a supplemental in a diploma/certificate will receive

a maximum grade of 55%, if the supplemental is passed. If the supplemental is not passed, the failing grade will be retained.

Plagiarism To review Conestoga’s Academic Integrity Policy on plagiarism, please click here.

Plagiarism will not be tolerated. Examples of plagiarism may include: • The work submitted or presented was done, in whole or in part, by an individual other

than the one submitting or presenting the work. • Parts of the work are taken from another source without reference to the original

author (i.e. copying a paragraph, a page, a sentence, and/or someone’s ideas). • The whole work (i.e. case study, essay, business plan, etc.) is copied from another

source or person. • A student submits or presents work in one course, which has also been submitted in

another course, (even though it is the students original work) without the knowledge of/or prior agreement of the instructors involved.

While it is recognized that scholarly work often involves reference to the ideas, data and conclusions of other scholars, intellectual honesty requires that such references be explicitly and clearly noted.

Cheating gives unfair advantage to the person over his/her classmates and misrepresents that person’s ability. There is a societal expectation that a standard has been met upon graduation and that the graduate is capable of meeting the expectations of the employing organization.



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Cheating harms the student’s reputation and learning. Grades obtained in the completion of the student’s diploma must reflect their achievement and demonstrate ethical behaviour. Any student who helps another student to cheat is as guilty of cheating as the student they assist.

Unacceptable behaviours in these circumstances include but are not limited to: • Using materials or electronic devices not authorized by the person giving the test. • Collaborating with another student during a test without permission. • Falsifications of an exam record or report. • Knowingly using, buying, selling, stealing or soliciting contents of an exam or any

assignment. • Taking a test for another student or permitting another student to take a test for one's

self. • Attempting to bribe an instructor to obtain a passing grade, or better grade on an exam

or course.

The penalties for plagiarism, as outlined in this guide, will be enforced depending on the complexity of the situation. Faculty may require work be submitted to drop boxes which scan work for plagiarism.

College Email College email must be used to contact your instructor, Chair, academic support, etc. The information within the email must be kept professional. Students are required and expected to check their College email regularly. All students are assigned a College email during their active time at Conestoga.

Note: Course mail through D2L is course specific only, and may not be available for all courses. Please make sure to connect with your instructor or other students by using your College email.

If you have any issues accessing your College email, please contact the IT department at: [email protected] or by telephone at 519-748-5220 ext. 3444. For further assistance, please visit the IT department in Room 2B21.

Academic Concerns during a Course If a student has a concern regarding an assignment, lab, midterm exam, etc., they must first meet with the faculty to discuss the situation. In cases where a satisfactory outcome is not achieved by the student, the student must contact the Coordinator. If required by the Coordinator a meeting will be arranged with the Program Chair.



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7. SCHOOL OF HOSPITALITY EXAM INFORMATION

Examination Procedures Final examinations are held in the last week (Monday-Friday) of the fall and winter semesters. Spring semester exams will be in the final week of class, during scheduled class time. The final exam schedule for the fall and winter term will be posted on the Hospitality D2L group. Check for final exam schedules in the final month of the course. Students are responsible to check the School of Business & Hospitality exam schedule for dates, times, and room locations of their exams. Students must be available during the entire examination schedule.

Failure to attend an exam, without prior notification and valid documents, will result in a mark of zero, (0%).

The following rules apply to all testing situations. • Students are required to bring their Student ID cards to all exams and are required to

display it during the exam. • For exams, faculty must send all students without Student ID cards to the School of

Business & Hospitality Administration Office, Room 1C04, to obtain an identity verification form.

• Backpacks, purses, wallets, pencil cases, etc., will be placed in a location designated by the faculty. Only permitted items are allowed on the desk.

• Students must wait until the proctor directs them to commence, before turning over and starting their exams.

• Students are not permitted to talk after the exam has started, except to the proctor. • Students are not permitted to leave in the first 30 minutes of an exam. • Students will not be permitted to enter the exam room after 30 minutes or after any

student has exited the exam room. • The proctor has the authority to assign seats. • No unauthorized software is permitted in computer exams. • All personal electronic devices must be turned off and placed away from the student. • Mathematical calculators are permitted as designated by faculty. • The use of an electronic translator is prohibited. Courses are taught in English and

students must be able to communicate in English. • Should a student need to leave the room during the exam for a washroom break, they

may be accompanied. The exam invigilator will ensure that the elapsed time is reasonable. No other student will be permitted to leave the class until the previous student returns.

• Students are required to sign out when leaving the examination room and sign in when returning. Washrooms will be monitored during exams.




Accommodations are made for students with disabilities, as determined by Accessibility Services. Faculty reserve the right to request special accommodation for students, when required. For further information regarding Accessibility Services, please click here.

Students without College Identification for Final Examinations 1. Students must obtain an identification verification form from the School of Business &

Hospitality Administration Office in Room 1C04. 2. A separate ID form is needed for every single exam written. 3. Students will be required to produce a photo ID card to verify their identity when

obtaining the form. 4. Students must deliver the ID form to the proctor who will permit the student to begin

the exam.

Note: Time missed while obtaining the ID form will NOT be added to the established finish time for the exam.

Part time students are not issued a student ID and can present a valid photo ID, such as a driver’s license, for their exams. They do not need an identification verification form.

Examination Conflicts An examination conflict is when two exams are scheduled at the same time on the same day OR with less than 1 hour in between two different exams. It is the student’s responsibility to contact their faculty to arrange an alternate time for one of the two exams. This arrangement must be made prior to the start of the examination period. Students will be requested to write one of the conflicting exams in the following week.

Missed Examinations All tests and examinations must be written on the dates and at the times scheduled. Students who miss tests or examinations will automatically be given a grade of zero, unless they have provided prior notification and valid documentation for their absence. Faculty will identify students who have provided appropriate documentation and communicate alternate exam information to the student.

Students who schedule trips or have other personal conflicts with scheduled tests or examinations will not be provided with the opportunity to write at another time. Scheduling of employment or vacations is not a valid reason to permit a student to write at an alternative time.



http://www.conestogac.on.ca/accessibility-services/index.jsp


Bad Weather Conditions and Testing If all school buses have been cancelled for the public and separate school boards in Waterloo Region and Wellington County, a test scheduled to be administered during a regularly scheduled class will automatically be postponed until the next scheduled class. Classes will not be cancelled (unless the College is closed); lectures for the next unit will start. If the College has to be closed in an examination week, the examinations scheduled for that day will be added to the end of the examination schedule, which will be extended by an additional business day.

Students living outside the Waterloo Region and Wellington County, who cannot travel to the College due to bad weather, are responsible for notifying their faculty either by email or telephone, prior to the test, of their inability to write on the day of the test. Students who fail to provide this notice to their faculty will receive a grade of zero on the test. Students must arrange to write their test immediately upon their return to the College

Supplemental Exams A supplemental exam is an opportunity for a student to clear a failing grade. Not all courses are eligible for a supplemental exam. Supplemental exams are comprehensive and students are expected to cover all the material as listed in the course outline. Students must meet the mandatory conditions listed below, to write the exam and they must register for the exam within the posted deadlines. A student who completes a supplemental exam and receives a passing grade (55-100%) will have their final grade changed to 55%. Those students who do not pass the supplemental exam will retain their original grade and will have to re-take the course to achieve a passing grade.

Information relating to the time and date of the supplemental exam will be emailed to all students through their Conestoga College email accounts each semester. It is the student’s responsibility to verify with their instructor(s) if they are eligible for a supplemental exam. The student must follow the supplemental exam registration process and exam practice.

Supplemental Exam Rules Fifteen days after the final grade for a course is posted, supplemental exams are administered. This may vary for the fall semester due to the Christmas break. Students must check their College email for scheduled dates and times.

Exams are pre-assigned to students and no extra copies are available at the time of writing. No alternate dates for supplemental exams are permitted. The maximum grade for a supplemental in a diploma/certificate course is 55%.




Mandatory Conditions for Supplemental Exams The student must be currently registered in the course and meet the following conditions:

• A failing grade of not less than 50% for diplomas and certificate programs, as indicated by the course evaluation section of the course outline.

• Limit of one supplemental opportunity per semester. • Limit of one supplemental opportunity per course. • Passed at least one major test or exam during the semester in the course the student is

applying for the supplemental. Passing group work is not sufficient. • No registered academic or student code of conduct offence in that semester. • Complete the process by the deadline and inform the administrative assistant in the

School of Business & Hospitality Administration Office (1C04).

Failure to complete the registration process correctly will result in not being allowed to write the supplemental exam.

The process is as follows: 1. If the student’s final grade is between 50- 54% for diploma and certificate programs the

student must complete the supplemental form (RO479). This form can be obtained from the School of Business & Hospitality Administration office (Room 1C04).

2. The student must consult with their program Coordinator to determine if the student meets the conditions of eligibility.

3. The student must obtain the authorized signature required on the supplemental form prior to payment.

4. The student must take the completed and authorized supplemental form to the Campus Administration Office to pay the required fee.

5. The student MUST pay the supplemental fee before their supplemental exam will be scheduled.

6. The student will retain a copy of the supplemental form for their records and must show proctor proof of registration and payment prior to commencing their supplemental exam.

7. The students must attend and write the supplemental exam on the scheduled date as no alternative arrangements will be made.

Other Information Information relating to time and date of the supplemental will be available at the end of each semester on the School of Business & Hospitality notice board located by the faculty offices, Room 1A19/1A21.




8. SCHOOL OF BUSINESS & HOSPITALITY ACADEMIC INFORMATION

Academic Assistance Students are encouraged to access the services they require, to enhance their learning experience here at Conestoga College. For further academic assistance please review the links below:

Accessibility Services Learning Commons Library Resource Center (LRC)

Academic Dates It is the student’s responsibility to be aware of various important dates throughout the academic year. Specific dates for this academic year can be found on the website, please click here.

Academic Decisions Academic decisions are made at the end of each academic year, depending on the semester in which students start their program.

Academic Probation When a student is carrying three to four failed courses in the program in which they are registered the student will be placed on academic probation at the end of an academic year. Students on academic probation will be monitored by the Hospitality Chair and Program Coordinator.

Students will remain on academic probation until all but two outstanding failures in their program have been cleared. A student's timetable will not be accessible until the student meets with the Coordinator to discuss their academic plan and progress.

While on academic probation, the student must meet with their Coordinator prior to the beginning of each semester to establish an academic plan. This will provide better opportunities for the student to be successful. The student’s timetable will be released once this meeting has occurred.

There are a number of ways a student can work towards correcting failed course(s). It is recommended that students register in their failed courses as soon as possible. Students may be able to sign up and take one or more failed courses through Continuing Education; either on-line, or in a traditional classroom setting. Students will continue to be on academic probation as long as they have more than 2 outstanding failed courses. If a student has five or more outstanding failed courses, they will be discontinued from full-time studies in their program.



http://www.conestogac.on.ca/accessibility-services/

http://www.conestogac.on.ca/learning-commons/index.jsp

http://www.conestogac.on.ca/lrc/

http://www.conestogac.on.ca/admissions/records/academicdates.jsp


Discontinuance A student may be discontinued from the School of Business & Hospitality on either academic or behavioural grounds, as set out in the College Student Guide. Discontinuance decisions on academic grounds are made at the end of each academic year. This will occur when a student has five or more outstanding failed courses in the program in which they are currently registered.

Re-Admission to a Program A student who has been discontinued from the School of Business & Hospitality will only be considered for re-admission into their program if:

• The student has cleared all but two of the outstanding failures, OR • The student has sat out for one academic year, OR • The student is within one academic year of completing their program.

The student must re-apply to the program. If the student is re-applying to year one, level one, they must apply through OCAS. To be linked to the OCAS website, please click here. If the student is re-applying to level 2 or beyond, then they must submit a completed Conestoga College program application form to the Registrar's Office and pay the application fee. To be linked to the program application form, please click here.

In the event the student returns after sitting out for one academic year, with more than two outstanding failures, the student will return to their program on academic probation. Students are strongly encouraged to clear their failed courses first.

Students do not need to clear failed courses that are not part of the designated program design. Those courses are not counted towards the maximum number of failures that the student is allowed to carry.

Re-admission to a program is not automatic. In all cases re-admission to programs in the School of Business & Hospitality will be at the discretion of the Chair/Dean of the School and the Program Coordinator.

Students who have been discontinued from the School of Business & Hospitality must meet with the Coordinator in the School of Business & Hospitality for academic advising. An academic plan will be prepared and a learning contract will be completed before their application for re-admission will be considered.



http://www.ontariocolleges.ca/home

http://www.conestogac.on.ca/admissions/forms/index.jsp


Special Timetabling Program Coordinators will be available during special timetabling for students to meet with and review their course and program options. Check the faculty office 1A19/1A21 for your coordinator, or email them to set up a meeting. A student may require assistance planning and selecting courses for their next semester. Listed below are examples of some circumstances where a student needs to attend special timetabling:

• Courses completed out of order from their program design • A transfer from another program or school • Dropped, failed, or taken a course load less or more than the recommended program

design

Timetable Changes Students within the School of Business & Hospitality do have the ability to access their timetable through the student portal. They are able to add, drop or change sections, provided the course or section fits into their timetable, and there is space in the section they wish to join.

*Note: it is essential that lab classes have a similar number of students in each section in order to maintain smooth production and restaurant operations. Coordinators have the right to maintain control over who is able to switch classes.

Students who attempt to alter their original timetable on their own incur the responsibility of losing their seat in a required course. Once a student drops a section, they cannot hold the space in that class. Another student may pick up that seat, filling the class. When a class is full, the student will no longer be able to access space in that class. In some cases, students must drop a course before they can add a different course to their timetable. If there are no other sections available in that course and the student cannot get back into the dropped section, they will be unable to take that course that semester. Students who wish to adjust their timetables for personal reasons (employment, family obligations, etc.) can do so themselves, if the courses/sections are available. Special Timetabling is for adjusting timetables for academic requirements only. Full-time day courses can be scheduled between the hours of 8:00AM-9:00PM Monday-Thursday and Friday from 8:00AM-6:00PM.

Program block changes are also available, if there is space within the block the student wishes to join. Course sections and blocks that are full will not allow students to access them. If a student is able to make the required changes on their own, they may not need to attend special timetabling.

Students on probation must plan on attending special timetabling, as they cannot access their timetable until they have met with their Program Coordinator to review their progress in the program.




Full-time day students have access to all courses scheduled during the day that are part of their program design. Students do not have access to evening, weekend, Ontario Learn courses, or courses outside of their program design. If a student wants to take one of these courses, they will be required to pay the fee for those courses, over and above their regular daytime tuition costs.

Continuing Education Courses Students may gain signed permission from a Coordinator and Chair during special timetabling (by completing an Add/Drop form) to attend an evening or weekend course, if available, (within their program design) during special timetabling, if:

• They have less than a full course load for their program design for the semester they are registered in, and a daytime section is unavailable or does not fit into their schedule without conflicts AND

• Timetable conflicts have not been caused as a result of the student changing their timetable from the original timetable issued by the School of Business & Hospitality AND

• The course is a prerequisite course the student must complete, in order to continue in their program design.

Failure to meet all the criteria above will result in full course fees for the evening or weekend course.

9. COLLEGE WIDE ACADEMIC POLICIES/PROCEDURES

Academic Disputes, Resolution and Appeal Policy & Procedure For the College academic dispute, resolution and appeal policy, please click here. For the College academic dispute, resolution and appeal procedure, please click here.

There are timelines that MUST be followed in order for your appeal to be considered. The first step is to speak with your faculty, and then the Program Chair.

Academic Integrity Policy & Violation of Academic Integrity Procedure For the College academic integrity policy, please click here. For the College violation of the academic integrity procedure, please click here.

Academic Integrity is expected and required of all Conestoga students. Students are responsible for personally maintaining control of their own work at all times, so that breaches of this policy are less likely to occur. Failure to maintain academic honesty will not be tolerated, and students found guilty in any way will be disciplined in accordance with the policy. The penalty levied for an academic offence is listed under the academic integrity procedure link above.



http://www.conestogac.on.ca/policies/app/disputeresolution.pdf

http://www.conestogac.on.ca/policies/app/disputeresolutionproc.pdf

http://www.conestogac.on.ca/policies/app/integrity.pdf

http://www.conestogac.on.ca/policies/app/violationintegrityproc.pdf


Student Code of Conduct Policy, Violation of Student Code of Conduct Policy and Appeal Procedure For the College student code of conduct policy, please click here. For the College violation of student code of conduct and appeal procure, please click here.

Students must follow the student code of conduct. It is expected that faculty will accept, fulfill, and enforce the standards of conduct.

Clearance of Academic Deficiency Policy & Procedure For the College clearance of academic deficiency policy, please click here. For the College clearance of academic deficiency procedure, please click here.

Discontinuance Policy & Procedure For the College discontinuance policy, please click here. For the College discontinuance procedure, please click here.

Promotions Promotion is the advancement by a student from one level of the program to the next and is based on academic achievement. This process of evaluation ensures that specific program objectives have been met. This information is evaluated by the Program Coordinator at regular intervals based on curriculum design, and is submitted to the Registrar’s Office.

A student who has not met the requirements of their program design may not be able to take courses in the subsequent year of the program, due to missing pre-requisites.

Academic Standing Decision A student’s academic achievement is based on the promotion guidelines established by the program. An academic standing decision is assigned by the Program Coordinator to the student record indicating progress, promotion, or graduation.

A student, who has previously withdrawn from the program (de-registered), upon re-application to the program will be placed in the appropriate level for the current program design. This can result in additional courses required for completion in the new program design.

The Program Coordinator is available to discuss academic standing, progress planning and eligibility to graduate.



http://www.conestogac.on.ca/policies/students/stuconductpolicy.pdf

http://www.conestogac.on.ca/policies/students/stuconductappproc.pdf

http://www.conestogac.on.ca/policies/app/clearancedeficiency.pdf

http://www.conestogac.on.ca/policies/app/clearancedeficiencyproc.pdf

http://www.conestogac.on.ca/policies/app/discontinuance.pdf

http://www.conestogac.on.ca/policies/app/discontinuanceproc.pdf


Course Exemptions Students may apply for an exemption from a course if they have previously completed an equivalent post-secondary course. To request an exemption for a course, the student must submit a completed exemption form to the Transfer Credit Office in the Registrar’s Office. The form must be signed by the faculty responsible for the course or by the Program Coordinator. To complete the registration form for an exemption, please click here.

Students must provide the following information for an exemption: a) An official transcript produced by the Registrar’s Office of the previous institution. This

transcript bears the official seal and signature of the Registrar’s Office. AND b) The course outline of the previous course.

The following will be taken into consideration when evaluating exemptions: • Theory based courses must be completed within the last 7 years • Computer based courses must be completed within the last 3 years • Course hours must be equivalent or greater • Course content must be an 80% match or more • Course credits must be the same or greater

A student should contact the Transfer Credit Officer, in the Registrar’s Office, if he or she has: • Transcripts from an unrecognized institution • Transcripts from a foreign institution

Recognition of Prior Learning Policy If a student has previous work experience they can challenge their course through a Prior Learning Assessment and Recognition (PLAR) test in the Testing Centre.

Prior Learning Assessment and Recognition is a process that involves the recognition and assessment of formal, informal and non-formal or experiential learning acquired through employment, non-credit courses, independent study, conferences and seminars or volunteer activities. This process is used when a student has life and work experience that can be evaluated as equivalent knowledge to the course content. Prior learning must be measurable at the college level and meet Conestoga's standards of achievement for current courses. Evaluation is done through a challenge exam or portfolio development. Successful completion results in a credit on a Conestoga College transcript.

The maximum credit allowed through Transfer of Credits and credits obtained through PLAR is 75% of the program. For more information about PLAR, please click here. To complete the registration form for a PLAR, please click here.




http://www.conestogac.on.ca/testing-services/plar.jsp



Transferring into another Program If students decide their current program is unsuitable, there are options to transfer with advanced standing into other programs in the School of Business & Hospitality. There may be some transfer credits; however students will be required to pick up program specific courses at an additional cost. Please see your Program Coordinator, if considering transferring to another program. Students may also want to discuss options with Career Services, especially if the student is considering transferring outside of the School of Business & Hospitality. For contact information for the Career Services Centre, please click here.

Withdrawal from Program Withdrawal from a program can be completed by filling out a withdrawal form and submitting it to the Campus Administration Office. It is advised that a student meet with their Coordinator prior to submitting the form. Deadlines for withdrawing from a program, with/without an academic penalty or with/without a refund, are posted on the College website. To complete the form for withdrawal from a program, please click here.

Adding Courses Students can add courses to their daytime schedule under the ‘My Courses’ tab in their Student Portal. Continuing Education and Ontario Learn courses are not included in student full-time fees. Students wishing to take these part-time courses are required to pay the full fee for the individual course. Students can add a course under the ‘Browse Continuing Education’ tab in their Student Portal.

Under special circumstances, (i.e. dropped, failed courses, missing pre-requisites, etc.) students can fill out an add/drop form and have their Coordinator/Chair sign the form. To complete the registration form for add/dropping courses, please click here.

Dropping Courses Students should consult their faculty/Coordinator prior to dropping a course on the portal. Dropped courses will appear as “W” (Withdrawn) on transcripts if the student withdraws before the deadline date. If the course is dropped after the deadline, the student will receive an “F” (fail) on transcripts.

Students can drop a course on their own from the Student Portal, under the ‘My Courses’ tab. Students are able to drop all courses but the last one on their own, as that would be considered withdrawing from the program.



http://www.conestogac.on.ca/career-services/students.jsp




Graduation Students are eligible to graduate and participate in convocation upon completion of all academic requirements in their program of study, including co-op placements if applicable. Students need to inform the registrar’s office if they are attending graduation. For more information about convocation or how to register for convocation, please click here.

Students, who take longer than the advertised program length, are responsible for completing any new or additional courses due to a program design change. Students who complete their program after the regular scheduled completion date are required to apply to graduate through the Registrar’s Office. To access the application to graduate, please click here.

Students who are discontinued or have withdrawn and then return to the college will be placed in the current program design and must meet all requirements to graduate.

Conestoga Students Incorporated (CSI) Representation CSI and the School of Business & Hospitality agree that a student has the right to invite a member of CSI to a student/faculty meeting, provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.

10. STUDENT FEEDBACK

Key Performance Indicators All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Training, Colleges and Universities. This is conducted once each academic year. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that the College can continually improve quality at Conestoga.

Student Appraisal of Teaching (SAT) The Student Appraisal of Teaching or “SAT” questionnaire is administered in the latter portion of a semester. Students are asked to provide feedback regarding their faculty and course by completing the SAT. This is completed for each full-time faculty member on a 2-year rotation. Not all faculty are provided with feedback during the same academic year. SATs are confidential and are delivered to HR in a sealed envelope once completed by the students. After final grades have been submitted to the Registrar’s Office, the Chair meets with the faculty member to discuss the results of the SAT.

Faculty may also invite the Chair or another experienced faculty member to sit in on a class or to discuss questions or problems at any time. They may also wish to seek informal feedback



http://www.conestogac.on.ca/convocation/



from their students throughout the semester to determine from them what is working and what is not.

Students are welcome to discuss course progress, problems, situations or questions with their faculty, Coordinator and/or Chair at any time.

Letters of Reference Students may request personal letters of reference from their faculty; however faculty have the right to refuse this request. If agreed, the letter will be written on plain paper and will reflect the faculty’s personal opinion.

The Executive Dean, in discussion with the Chair and Coordinator of the Program, is responsible for the preparation of official Conestoga College references for graduating students when it is requested by (potential) employers or graduate schools. The Registrar’s office will only supply a statement in relation to the student successfully completing graduation requirements.

11. SAFETY INFORMATION

Services Offered Security Services provides security at the Waterloo campuses during regular campus hours, which include weekends. The following are a list of services that are offered through the Security Services at Conestoga:

• First Aid: for any major or minor physical or medical needs • Lost and Found • Parking: enforcement • Personal and College Safety concerns • Security: at events on campus

For contact information for Conestoga Security, please click here.

Basic Safety Theft, tampering, loss and/or destruction of college equipment is a serious offence. Theft of personal or college equipment should be reported to security services immediately.

Students found stealing or tampering with college property will be dealt with under the student code of conduct and may also face criminal charges.

For a list of all emergency guides, please click here. For a full list of all policies and procedures relating to Security, please click here.



http://www.conestogac.on.ca/security-services/contact.jsp

http://www.conestogac.on.ca/security-services/emergency/

http://www.conestogac.on.ca/security-services/policies.jsp


Emergency Telephone Messages It may be necessary for family members to contact a student in an emergency situation. Family members need to know the program name, school, and campus to which the student is registered in, to aid Security in locating the student. This information will be required when the family member calls.

Please have family members contact Security directly at 519-748-5220 ext. 3357 only if it is an emergency.



2014-2015 bartending student handbook

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