Dell Inspiron 11 3000 Series 2-in-1

FREE Dell 2-in-1 tablet and PC

Dell device device offer ends 10/19/14 or when supplies run out. Subscription to a qualifying package and proof of switch from previous provider for services comparable to those selected or proof of current college student enrollment are required to receive a voucher for a Dell Inspiron 11 3000 Series 2-in-1. Customers must remain in good standing and maintain all services for 90 days. For full terms and conditions and redemption instructions, visit www.twcbetterreward.com. Supplies are limited. Not a Dell offer. Dell device subject to manufacturer’s original warranty. Limit one (1) Dell reward per eligible residential service and this offer may not be combined with any other offers. (1014B5CF)

A $450 Value Available with select packages. See below for details.

SPECIAL OFFERFOR TIME WARNER CABLE CUSTOMERS.

Hurry! Dell offer ends October 19.

UNF SS8EF00Q

Upgrade today.

1-855-698-8689www.twc.com/upgrade

2oz BR2 X4G

3827 2 AV 0.378

DFTATTAAFAFDTDTDDAAFTDFTFATFATDFFAFFFTFDDFAATFDFAATFDDTTADDFTATAF

7613 1000 NO RP 11 10112014 NNYNYNNN 0003481 S1 T17

7613 1000 NO RP 11 10112014 0003481 001Page 1 of 8

MELISSA HOWE4422 APULIA RD APT 4JAMESVILLE NY 13078-9201

3140 W ARROWOOD RD, CHARLOTTE NC 28273-0001

Internet speed up to 20 Mbps

FREE WiFi at home or on the go —

with over 250,000 WiFi hotspots

throughout the country

Your favorite local news and sports,

plus Primetime shows

No contracts with disconnect penalties

GET FASTER INTERNET AND BETTER TV.

Upgrade today and see the difference.We’re so sure your experience will be better, we guarantee it with our 30-day money-back guarantee.

Packages starting at

Turbo Internet & TV

$

6499/mo.

for the first year plus taxes, equipment, broadcast & other fees

BUNDLE & SAVE

TV & Internet offer expires 10/19/14 and is available to current residential Single Play Internet customers who upgrade to the Double Play (Starter TV/Turbo Internet); offer may not be combined. By enrolling in this promotion, customer agrees to be bound by the terms of TWC’s Subscriber Agreement which can be found at http://help.twcable.com/html/twc_sub_agreement.html. Additional charges apply for equipment, installation, surcharges, taxes, broadcast, activation and other fees. Lease of a modem or purchase of an approved modem required for Internet service. Currently approved modems can be found at www.twc.com/approvedmodems. After 1 year, regular monthly rates will apply. Some services require remote and lease of a Set-Top Box. Some services are not available to CableCARD™ customers. Access to WiFi hotspots is available to customers with Time Warner Cable Standard Internet or higher. Coverage not available in all areas. Actual speeds may vary. All services may not be available in all areas. Thirty-day money-back guarantee is applicable to standard installation and monthly service charges only. Return of all leased equipment required before refund can be issued. Subject to change without notice. Some restrictions apply. Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc. Used under license. All other trademarks are property of their respective owners. ©2014 Time Warner Cable Enterprises LLC. All rights reserved. (1014B5CB) UNF

SS8EF00R

Upgrade today.

1-855-698-8689www.twc.com/upgrade

7613 1000 NO RP 11 10112014 0003481 001Page 2 of 8

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Account number202-784712403-001Customer code 9331

Customer serviceCall us anytime 1-877-566-4892Visit us at twc.com

Due date Service period Amount due

upon receipt 10/19-11/18 $169.23

Service addressMelissa Howe4422 Apulia RdApt 4Jamesville NY 13078 9201 00

Previous balance & paymentPrevious balance 112.82

Current monthMonthly service charges 55.93Taxes, fees & surcharges 0.48

Total due upon receipt 169.23

Find out if you qualify for the Lifeline Phone Credit. Youcould save up to $12.25 per month. Go totwc.com/lifeline or visit a TWC store to learn more.

Watch some of your favorite channels live on anydevice at home or on-the-go with our free TWC TV®app.

Win free tickets to sports, concerts, premieres andmore. Visit twc.com/exclusives to see what's waiting foryou.

Access free TWC WiFi® Hotspots nationwide and saveon your cellular data charges. Sign in once, stayconnected on-the-go.

Sign up for free paperless billing at twc.com/account -just use your customer code on this bill.

Your account is now 30 days past due. Please call us at1-800-892-2253 to make a payment at your earliest convenience.

*784712403*

Please detach and enclose this coupon with your payment.

** Please allow 7 - 10 days for delivery andpayment processing. See reverse sidefor more convenient payment options.

TIME WARNER CABLEPO BOX 70872CHARLOTTE NC 28272-0872

00110001202784712403550016923

MELISSA HOWE4422 APULIA RDAPT 4JAMESVILLE NY 13078-9201 00

Payment due date

upon receipt

Account number

202-784712403-001

Total amount due

$169.23

Amount enclosed

3140 W ARROWOOD RD, CHARLOTTE NC 28273-0001

7613 1000 NO RP 11 10112014 0003481 002Page 4 of 8

Melissa HoweAmount due upon receipt: $169.23Account number 202-784712403-001Customer code 9331Statement date October 11, 2014

Pay online

Go green with online bill payment.Sign up at twc.com/accountHave your account number and customercode ready, found on the top of this page.

Pay by phone

Make a credit card payment free of chargeusing our automated payment option at1-877-566-4892; simply say "pay my bill".Use your Visa, MasterCard, Discover orAmerican Express card.

Customer information

Experiencing technical issues with closedcaptioning? Call 1-800-TWCABLE, emailclosedcaption@twcable.com, or fax to1-877-430-1386. Address written complaints to A.Long, Legal, 13820 Sunrise Valley Dr., Herndon, VA20171, emailtwc.closedcaptioningissues@twcable.com, or fax to(704) 697-4935. To follow up on a writtensubmission only, call 877-276-7432.

If your check is returned, you expressly authorizeyour bank account to be electronically debited forthe amount of the check plus any applicable fees.The use of a check for payment is youracknowledgement and acceptance of this policyand its terms and conditions.

For information on any upcoming programmingchanges please consult the Legal Notices publishedon the 1st and 3rd Wednesday of each month inyour local newspaper or on our website at twc.com

Visit twc.com/careers for career opportunities atTime Warner Cable.

TWC imposes surcharges to recover costs ofcomplying with its governmental obligations.

Franchising Authority: Town of LafayettePO Box 193Lafayette NY 13084ID#: NY0881Unresolved Inquiries:NYS Public Service Commission 1-800-342-3377

Previous Balance09/11 Previous Balance 112.82

Total Previous Balance 112.82

Monthly service charges10/19-11/18 Standard Internet 39.99

(Promotional Offer Expires 08/18/2015)Home WiFi 9.95Internet Modem Lease 5.99

Total Monthly Service Charges 55.93

Taxes, fees & surchargesState and Local Sales Tax 0.48

Total taxes, fees & surcharges 0.48

Total due upon receipt 169.23

Reach us at your convenience

In person815 E Erie BlvdSyracuse NY 13210M-F 8:00am to 5:00pmSat 9:00am to 12:00pm

On twc.comVisit twc.com/account to pay your bill online, view FAQs/self-helpoptions and chat with a live agent. Just have your customer codeabove on hand.

Through your mobile deviceWith our free My TWC® app.

Over the phoneCall us anytime at 1-877-566-4892 and simply say "pay my bill" topay your bill for free. Or you can speak to someone live with anyquestions about your bill.

2014 Retail Price Notification All prices exclude applicable franchise fees, regulatory fees and taxes.

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Please note this is not a rate increase. Annually, TWC provides customers a summary of TWC’s service retail rates. If you are currently receiving a promotional discount for any of the services listed, the promotional rate will remain in effect for the duration of your promotional period.

TV SERVICES AND PACKAGESStarter TV1 __________________________________________________________________________________ $12.99Essential TV2 _______________________________________________________________________________$49.99(includes Starter TV and selection of 40+ cable networks)Standard TV ________________________________________________________________________________$82.99(includes Starter TV)Preferred TV3 ______________________________________________________________________________ $82.45(includes Starter TV, Standard TV, Variety Pass)Variety Pass ________________________________________________________________________________$10.00HD Pass _______________________________________________________________________________________$5.95TWC Sports Pass ___________________________________________________________________________ $8.99TWC Movie Pass _____________________________________________________________________________ $7.25 TV en Español _______________________________________________________________________________$9.95 Preferred TV en Español _________________________________________________________________ $82.45(includes Starter TV, Standard TV, TV en Español)Family Choice4 _____________________________________________________________________________ $12.99Broadcast TV Fee ___________________________________________________________________________ $2.251 Subscription to Starter TV is required for all TV Packages. Starter TV-only customers

requiring equipment to view certain channels may obtain it for that purpose at no charge. 2 Cannot be combined with any other tiers. Restricted to Standard Definition non-DVR

equipment only. Other restrictions apply.3 Viewing on certain television sets may require additional equipment that can be provided

by Time Warner Cable or that may be available for purchase from retail stores in certain locations.

4 Family Choice cannot be combined with any other video programming. Family Choice not available in all areas.

PREMIUM SERVICESHBO® _________________________________________________________________________________________$14.95Showtime ® & The Movie Channel™ _____________________________________________________$14.95STARZ® _______________________________________________________________________________________$12.95Cinemax® ____________________________________________________________________________________$14.95EPIX® __________________________________________________________________________________________ $9.99

ADULT PREMIUM SERVICESPlayboy TV _________________________________________________________________________________ $16.95Penthouse ___________________________________________________________________________________$12.95Hustler _______________________________________________________________________________________$12.95VIVID _________________________________________________________________________________________$12.95TEN ___________________________________________________________________________________________$12.95REAL __________________________________________________________________________________________$12.95Manhandle __________________________________________________________________________________$12.95Adult 3-Pack ________________________________________________________________________________ $24.95

INTERNATIONAL PREMIUMSArabic(ART) ___________________________________________________________________________________________$9.95Cantonese(TVB Jade World – TVB1, TVB2, TVBe, TVBS & CCTV4) ________________________________ $ 39.99Filipino (Filipino Pass Plus - Filipino On Demand, GMA Life, GMA Pinoy, GMA DWLS Radio, GMA DZBB Radio & TFC) __________________________________________________________________$24.99French(TV5 Monde) __________________________________________________________________________________$9.95German(DW Amerika) ________________________________________________________________________________ $9.99Hindi(Hindi Star Pass – Star Plus, Star Gold, Life OK & APB News) ___________________________ $19.99(Hindi Pass – Star Plus, Sony & Zee TV) ___________________________________________________$24.99(Hindi Pass Plus – Star Plus, Sony, Zee TV, Life OK, Willow, TV Asia,NDTV 24/7 & ITV Gold) ____________________________________________________________________$39.99(Hindi Passport - Star Plus, Sony, Zee TV, Life OK, Willow, TV Asia, NDTV 24/7, Star Gold, Filmy, UTV Movies, ITV Gold & Bollywood On Demand) __________________$69.99

Italian(Rai Italia) ______________________________________________________________________________________$9.95Japanese(TV Japan) ___________________________________________________________________________________$24.99Mandarin(CCTV-4 & CTI Zhong Tian) __________________________________________________________________$9.95(Mandarin Language Pack - CCTV -4, CTI Zhong Tian, Phoenix InfoNews & Phoenix North America) __________________________________________________________________ $19.99Polish(TV Polonia & Polskie Radio) ______________________________________________________________ $19.99Russian(RTN) __________________________________________________________________________________________ $9.99(Russian Language Pack - C1R, RTN, RTVi & TV 1000 Russian Kino) _________________ $25.99Vietnamese(Vietnamese Pass – SBTN & TVBV) _______________________________________________________ $19.99

SEASONAL SPORTS SERVICESESPN Full Court , ESPN GamePlan, MLB Extra Innings, MLS Direct Kick,NBA League Pass, NHL Center Ice _______________________________________________________Varies

ON DEMAND & PAY-PER-VIEWOn Demand _________________________________________________________________________________Varies(New Releases & Classic Movies, Adult & Special Events)Pay-Per-View (Special Events, Adult Blocks) _____________________________________________VariesDisney On Demand _________________________________________________________________________$3.99Disney Family Movies On Demand ______________________________________________________ $4.99 Here TV On Demand ________________________________________________________________________$7.99Too Much For TV On Demand __________________________________________________________ $14.99

INTERNETStandard Internet _________________________________________________________________________ $57.99Basic Internet ______________________________________________________________________________ $47.99Everyday Low Price Internet ____________________________________________________________ $14.99Turbo Upgrade5 ___________________________________________________________________________$10.00Extreme Upgrade5 _______________________________________________________________________ $20.00Ultimate Upgrade5 _______________________________________________________________________ $50.00Home WiFi ____________________________________________________________________________________$9.95Music To-Go _________________________________________________________________________________$14.95Music Pack ___________________________________________________________________________________$9.95Variety Pack __________________________________________________________________________________ $7.95Funways ______________________________________________________________________________________$4.955 Turbo, Extreme or Ultimate Upgrade can be added to Standard Internet.

HOME PHONEHome Phone National ___________________________________________________________________ $44.99International OnePrice® Plan6 (additional) ____________________________________________ $19.99Global Penny Phone Plan (additional) ____________________________________________________$2.95Voicemail Service (per phone number) __________________________________________________$3.956 Subscription to Home Phone with TV and/or Internet is required.

EQUIPMENT & EXTRASDigital, HD, DVR or HD-DVR Set-Top Box Package ___________________________________ $10.25(includes Set-Top Box and Remote)Digital, HD, DVR or HD-DVR Set-Top A/O Package _____________________________________$11.75(includes Set-Top Box, Remote and Additional Outlet Service Fee)DVR Service Fee (per DVR) ________________________________________________________________$12.95Whole House DVR Service Fee (per WH-DVR) ________________________________________ $19.99The Guide _____________________________________________________________________________________ $3.27CableCARD™ (each) ________________________________________________________________________ $2.50Digital Adapter _______________________________________________________________________________ $1.50Additional Outlet (A/O) Service Fee ______________________________________________________ $1.50 (For 2nd and each additional Set-Top Box or CableCARD™)Internet Modem Lease _____________________________________________________________________$5.99

7613 1000 NO RP 11 10112014 0003481 003Page 5 of 8

INSTALLATIONVideo Installation, Primary Outlet (Unwired or prewired) ___________________________ $47.99Internet Installation _______________________________________________________________________ $47.99Home Phone Installation ________________________________________________________________ $47.99Additional Outlet at Time of Installation_______________________________________________$24.99Easy Connect Rescue Fee _______________________________________________________________$29.99Easy Connect Shipping Charge __________________________________________________________ $9.99Trip Charge7 ________________________________________________________________________________$39.99 7 Applicable when adding and/or relocating outlet, upgrading and/or downgrading

services and picking up equipment. Applicable if technician determines that the problem is not related to Time Warner Cable’s service or equipment. This charge may be waived if the customer subscribes to the Time Warner Cable Service Protection Plan.

OTHER SERVICE CHARGESAgent Assisted Payment __________________________________________________________________ $5.00 COD Convenience Fee _____________________________________________________________________$9.95Collections Trip Fee _______________________________________________________________________ $15.00Equipment Pick Up ________________________________________________________________________ $19.99Late Payment Fee __________________________________________________________________________ $7.00Non-pay Field Collector’s Fee __________________________________________________________ $25.00Reconnection Fee _________________________________________________________________________$29.99Service Restore Fee ________________________________________________________________________$5.95Telephone Activation _____________________________________________________________________ $19.99Telephone Number Transfer Charge8 _________________________________________________ $19.99Upgrade/Downgrade ____________________________________________________________________$29.998 Home Phone customers transferring existing phone numbers are subject to a one-time

$19.99 telephone number transfer charge and subject to current provider’s ability to release the telephone number.

UNRETURNED/LOST/DAMAGED EQUIPMENTCableCARD™ ______________________________________________________________________________ $50.00Digital Set-Top Box ______________________________________________________________________ $175.00HD Set-Top Box __________________________________________________________________________ $175.00HD-DVR __________________________________________________________________________________ $250.00Modem ______________________________________________________________________________________$75.00MR DVR __________________________________________________________________________________ $300.00MTA __________________________________________________________________________________________$75.00Tuning Adapter _______________________________________________________________________$50–75.00Wireless Modem ________________________________________________________________________$100.00Wireless MTA _____________________________________________________________________________ $125.00

By subscribing to these services, customer agrees to be bound by the terms of TWC’s Subscriber Agreement which can be found at http://help.twcable.com/html/twc_sub_agreement.html. Time Warner Cable leases CableCARDs™ for $2.50 per month, per CableCARD™, for use in customer-owned retail CableCARD™-compatible devices. Our leased digital converters also include either a CableCARD™ or integrated security inside the device. Our lease rate for digital converters that contain a CableCARD™ includes a $2.50 imputed charge for the CableCARD™. If you lease a CableCARD™ in lieu of such a digital converter, we now offer a prospective monthly credit to reflect the difference between the standard lease rates of digital converters and CableCARDs™. Please contact us by filling out the form available via the following link if you believe you may be eligible for or would like more information regarding this credit: http://www.twc.com/CableCARD.

For customers receiving service through commercial accounts or bulk arrangements, some products, pricing and other information contained herein may not apply. Please refer to the terms and conditions of the separate agreement. Where terms are inconsistent with information in the Service Rates, the terms and conditions of the separate agreement will apply.

Some restrictions apply. Starter TV service must be purchased to subscribe to any other optional video service or tier services. Pricing, programming and packaging subject to change without notice. Service prices shown are monthly and do not include sales tax, installation fees, franchise fees and FCC user fees. Not all equipment supports all services. All services may not be available in all areas. Subject to change without notice. Additional charges apply for installation, equipment, surcharges, applicable taxes and fees. ©2014 Time Warner Cable Enterprises LLC. All Rights Reserved. Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc. Used under license. All other trademarks are property of their respective owners.

FOR TWC STORE LOCATIONS, PLEASE VISIT TWC.COM/STORES

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7613 1000 NO RP 11 10112014 0003481 003Page 6 of 8

Visa Reward CardValid only in the United States

A REWARD FOR YOU

MONITORED SECURITY AND HOME MANAGEMENT

INTELLIGENTHOME

* Subscription to IntelligentHome and Time Warner Cable Internet are required to receive a $200 Visa Reward Card. Customers must be in good standing and maintain all services for 90 days. Other restrictions apply.

See next page for details.

Plus, valued customers get a $200 Visa® Reward Card* to use toward your equipment purchase.

Upgrade today.

1-855-652-4136 www.twc.com/intelligenthome

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Visa Reward CardValid only in the United States

A REWARD FOR YOU

Manage and remotely access these next-generation features.

*Equipment purchase required.

Our award-winning 5-Diamond-rated Emergency Response Center provides 24/7 monitored protection.

Check in from anywhere with live indoor/outdoor cameras.*

Get mobile alerts when window or door motion sensors* are triggered.

Adjust your lights* and thermostat* from anywhere using the mobile app.

Conserve energy while you are away and save on energy costs.

EXPERIENCE THE FUTURE OF HOME SECURITY AND MANAGEMENT.

Get a $200 Visa® Reward Card† to use toward your equipment purchase.

† Subscription to IntelligentHome and Time Warner Cable Internet are required to receive a $200 Visa Reward Card. Customers must be in good standing and maintain all services for 90 days. Rebate may take an additional 4-6 weeks. Other restrictions apply.

Plus, FREE Installation — a $99 value

IntelligentHome

$3999/ mo.

**only

**18-month term and TWC Internet service required.

Offers expire 12/18/14. Free Installation offer includes standard installation of IntelligentHome only. Early termination fee may apply. Taxes, fees, surcharges and equipment purchase charges apply. IntelligentHome and all features may not be available in all areas. Residential use only. Some restrictions apply. ©2014 Time Warner Cable Enterprises LLC. All Rights Reserved. Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc., used under license. Licensed by New York State Department of State --NYS Unique ID #12000302365, TWC Security Inc. d/b/a Time Warner Cable; NC: ASLB #583CSA; CA: ACO#7062; TX: B17430 Time Warner Cable 6400 Fly Road, East Syracuse, NY 13057, ACR-1762124, LMPD LIC 818, NJ 34BF00045600

Customers must remain in good standing and maintain all services for a minimum of 90 days after installation. Reward Card will be mailed approximately 4-6 weeks after the 90-day period. Full terms & conditions at www.twc.com/betterreward. Reward Cards may be subject to issuer’s separate terms & conditions. Please refer to Cardholder Agreement for more information. Limit one Reward Card per eligible residential service and this offer may not be combined with any other offers. To receive Reward Card, register within 30 days of installation, or by 11:59 p.m. EST on 1/31/15 (whichever comes sooner), at www.twc.com/betterreward. You must provide the Redemption Code, which you will receive via email and/or postcard.

The Visa Reward Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC. The Bancorp Bank is not affiliated in any way with Time Warner Cable and does not endorse or sponsor this offer. The Visa Reward Card is distributed and serviced by Interactive Communications International, Inc. as an authorized agent of either ITC Financial Licenses, Inc. or IH Financial Licenses, Inc. dependent upon the state where this Card is purchased. Terms and conditions apply. The Visa Reward Card may be used in the U.S. and District of Columbia everywhere Visa debit cards are accepted. The Card may not be used outside of the U.S. or the District of Columbia including Internet and mail or telephone order merchants outside of the U.S. or the District of Columbia.

Upgrade today.

1-855-652-4136 www.twc.com/intelligenthome

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