2014 02 kanbans not-so-hidden agendas 2
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Kanban's not-so-hidden agendasTRANSCRIPT
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban’s not-so-hidden agendas
Mike Burrows@asplake
positiveincline.com
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Kanban’s not-so-hidden agendas @asplake #LKNA14
What do you want from Kanban?
![Page 3: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/3.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
What did they want from Kanban?
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Exercise: Kanban’s Value System
(the super-quick version)
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles• : Start with what you do now
• : Agree to pursue evolutionary change
• : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
![Page 6: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/6.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles• : Start with what you do now
• : Agree to pursue evolutionary change
• : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
leadership
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
![Page 7: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/7.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles• : Start with what you do now
• : Agree to pursue evolutionary change
• respect : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
leadership
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
![Page 8: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/8.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles• : Start with what you do now
• agreement : Agree to pursue evolutionary change
• respect : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
leadership
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
![Page 9: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/9.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles• understanding : Start with what you do now
• agreement : Agree to pursue evolutionary change
• respect : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
leadership
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
![Page 10: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/10.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• : Make policies explicit
• : Implement feedback loops
• : Improve collaboratively,
evolve
experimentally (…)
NB: 1 valueappears 3 times!
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
![Page 11: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/11.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• : Make policies explicit
• : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)
NB: 1 valueappears 3 times!
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
![Page 12: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/12.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)
NB: 1 valueappears 3 times!
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
![Page 13: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/13.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)
NB: 1 valueappears 3 times!
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
![Page 14: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/14.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• transparency : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
![Page 15: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/15.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• transparency : Visualize
• : Limit work-in-progress (WIP)
• , flow : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
![Page 16: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/16.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• transparency : Visualize
• : Limit work-in-progress (WIP)
• customer focus , flow : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
![Page 17: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/17.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• transparency : Visualize
• balance : Limit work-in-progress
(WIP)
• customer focus , flow : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)customer focus|agreement|collaboration|flow|
leadershiptransparency|understanding|respect|balance
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Of the 9, which 3 most strongly
• resonate with you personally?
• speak into your work situation?
Customer focus – Agreement – Collaboration Flow – Leadership
– TransparencyUnderstanding – Respect – Balance
What do you want from Kanban?
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Follow up
• With your colleagues, the long version: bit.ly/kanban-values-exercise
• Choose 3 values for your profile onmeldstrong.com
Customer focus – Agreement – Collaboration Flow – Leadership
– TransparencyUnderstanding – Respect – Balance
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Nine values, three agendas
Service Orientation• Customer
focus• Flow• Leadership
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Survivability
• Understanding
• Agreement• Respect
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Survivability
• Understanding
• Agreement• Respect
Service Orientation• Customer
focus• Flow• Leadership
Sustainabil
ity
• Transparency
• Balance
• Collaboration
![Page 22: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/22.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
![Page 24: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/24.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
![Page 25: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/25.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
![Page 26: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/26.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
![Page 27: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/27.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
![Page 28: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/28.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
![Page 29: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/29.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
![Page 30: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/30.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
Transparency + Balance
• Opportunities for work(not too much, not too little)
• A range of good choices(not too many, not too few)
• Shared expectations• Feedback
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
![Page 32: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/32.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration
http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPGhttp://www.nobelweekdialogue.org/?attachment_id=364
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration
![Page 36: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/36.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Survivability
• Understanding
• Agreement• Respect
Service Orientation• Customer
focus• Flow• Leadership
Sustainabil
ity
• Transparency
• Balance
• Collaboration
![Page 37: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/37.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Survivability
• Understanding
• Agreement• Respect
Service Orientation• Customer
focus• Flow• Leadership
![Page 38: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/38.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
A way to view what you do now:
• Creative work is service-oriented• Service delivery involves workflow• Workflow involves a series of
knowledge discovery activities
The Kanban lens
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Services, workflow,knowledge discovery
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Q: How soon will we know that we have met a customer need?
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Q: And how will we know?
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Wit
hin
Across
Collaboration + Leadership: T-shaped
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration + Leadership: Triad
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Wit
hin
Across
Wit
hi
n
Across Wit
hi
n
Across
Wit
hi
n
Across Wit
hin
Across
Wit
hin
Across
Leadership at every level
![Page 45: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/45.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Leadership at every level
![Page 46: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/46.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Survivability
• Understanding
• Agreement• Respect
Service Orientation• Customer
focus• Flow• Leadership
![Page 47: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/47.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Service Orientation• Customer
focus• Flow• Leadership
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Survivability
• Understanding
• Agreement• Respect
![Page 48: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/48.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban is the humane,“start with what you do now”
approach to change
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Kanban’s not-so-hidden agendas @asplake #LKNA14
• bravado• complacency• tampering
Three patterns of unsafe change
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Kanban’s not-so-hidden agendas @asplake #LKNA14
• bravado – too fast• complacency – too slow• tampering - too random
Three patterns of unsafe change
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Kanban’s not-so-hidden agendas @asplake #LKNA14
The J-curve effect
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Fitness
Capability fo
r Change
Time
Small J’s, iterated
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Start with what you do now, understanding:
• The purpose of the system
• How it serves and frustrates the customer
• How it works and fails to work for those inside the system
• How to change it safely
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
• Keeping the need for change never far from the surface(understanding + transparency)
• Maintaining the corporate commitment and personal discipline to pursue change safely and purposefully(agreement + respect)
![Page 55: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/55.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban’s not-so-hidden agendas
Service Orientation• Customer
focus• Flow• Leadership
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Survivability
• Understanding
• Agreement• Respect
![Page 56: 2014 02 kanbans not-so-hidden agendas 2](https://reader033.vdocuments.mx/reader033/viewer/2022061104/541343287bef0a741b8b85b8/html5/thumbnails/56.jpg)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban from the InsideDownload the 3-chapter preview: www.djaa.com/kanbaninside@KanbanInside
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban’s not-so-hidden agendas
Service Orientation• Customer
focus• Flow• Leadership
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Survivability
• Understanding
• Agreement• Respect