Stacey WittigStacey Wittig

Facility Issues Facility Issues

(928) 213-9767(928) 213-9767

keithmcc@facilityissues.comkeithmcc@facilityissues.com

Using Benchmarking Using Benchmarking Results to Benefit Your Results to Benefit Your Organization Organization

A Panel Discussion…A Panel Discussion…

2013 IAMFA2013 IAMFA

SpaceUtilitiesSustainabilityMaintenanceJanitorialGrounds SecurityCustomer Service SurveyBest Practices

What We Benchmark Annually…What We Benchmark Annually…

IAMFA – Steering CommitteeIAMFA – Steering CommitteeBrent Adams, Library of CongressJoe Brennan, San Francisco MOMADavid Conine, Folger Shakespeare LibraryKendra Gastright, Smithsonian InstitutionOren Gray, J. Paul Getty TrustPatrick Jones, Art Institute of ChicagoGuy Larocque, Canadian Museum of CivilizationKeith McClanahan & Stacey Wittig, Facility IssuesLinda McMillian & Jack Plumb, National Library of ScotlandJames Moisson, Harvard Art MuseumsRandy Murphy, LA County Museum of ArtRich Reinert, Philadelphia Museum of ArtDavid Sanders, Natural History MuseumGreg Simmons, Architect of the CapitolTony Young, Carnegie Museums

IAMFA BenchmarksIAMFA Benchmarks

IAMFA Benchmarking IAMFA Benchmarking Process:Process:

8. Repeat

1. Develop Benchmarks & Reach Consensus2. Enroll

3. Gather Data

5. Focus on Those That Appear Better

4. Publish Comparisons

6. Implement Ideas

7. Track

Identifies under / over performance Basis for goal setting Creates an acceptance for change Identifies improved work processes Improved understanding of organization More effective negotiations with contractors Validates need for additional funding

Benchmarking Benefits For Your Benchmarking Benefits For Your Organization…Organization…

Oren Gray, J Paul Getty Trust

Jack Plumb, National Library of Scotland

David Sanders

Tony Young, Carnegie Museums

Our Panelists…Our Panelists…