2012 lsntap webinar tech
DESCRIPTION
This webinar explored new and emerging ways to use online tools to assist those with legal problems and needs who are not able to secure the assistance of counsel. W feature initiatives in WA, TX, and CA, and Ohio. Presenters: Daniel Ediger, Northwest Justice Project Colton Lawrence, Texas Legal Services Center Neil Bowman-Davis, Napa Superior Court Michael Walters, Pro Seniors, Inc.TRANSCRIPT
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If you joined the training via telephone, please select Telephone and enter your audio pin if you haven’t already.
If you joined with a microphone and headset or speakers (VoIP), please select Mic & Speakers.
We will start promptly at the hour.
Welcome to LSNTAP’s 8/15/12 webinar!
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Maximize/minimize control panel with the orange arrow.
VOIP users select Mic & Speakers.Telephone users select Telephone, and then enter the audio pin.
Ask a question or tell us something in the Questions box.
Raise your hand by clicking on the Hand at the bottom of the tool bar if you want to talk. (We will stop after presenters.)
A few logistics before we start…
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LSNTAP is recording this training and will post it to their SlideShare account for the LSNTAP and SWEB websites.
Registered attendees will receive an email with a link to this information once it has been posted.
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Technology to Assist Self- Represented Litigants
August 15, 2012
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Presenters• Daniel Ediger, Northwest Justice Project, WA
• Colton Lawrence, Texas Legal Services Center, TX
• Neil Bowman-Davis, Napa Superior Court, CA
• Michael Walters, Pro Seniors, Inc., OH
• Teri Ross, Illinois Legal Aid Online, IL
• Claudia Colindres Johnson, Moderator, Pro Bono Net, WA
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What we are covering today
• Reaching competence: types of knowledge and other factors that lead to competence
• Brain Rules from Dr. John Medina
• 5 examples of programs that are creating strong self help materials
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What is knowledge?There are 3 types of knowledge:
1)Declarative knowledge/content
2)Procedural/how to knowledge
3)Conditional knowledge/when or why
From: Christy Tull and Anna A.O’ Connell, Investments in Human Capital Pay Dividends for Courts, Future Trends in State Courts, National Center for State Courts, , 2012. pg. 127, citing the work of Schrader and LawLess (2003), and Alexander (2004)
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Declarative Knowledge
• Facts, the law, the accepted body of knowledge
• Domain specific rules of construction
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Procedural Knowledge
• How to do something, instructions, can be general or specific to a set of facts.
• General—information• Specific-could be considered advice
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Conditional Knowledge
• When to do something• Why
Needs enough expertize to keep it general—someone who understands the most common ways the issue will appear
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In addition to knowledge
Two other factors in addition to knowledge are necessary to empower learners:1.Attitudes-subjective/personal beliefs, state of readiness2.Skills-integration of knowledge and skills into actual practice
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Example of 3 types of knowledge
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Example of knowledge, attitude, skills approach
• Advicenow.org.uk
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Other examples
• British Columbia—Divorce Guide for Kids
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Content Knowledge
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Attitudes
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Brain Rules by Dr. John Medina
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Brain Rules• 10 Minute Rule• Recall is better with visuals (up to 65% vs. 10%
with oral only)—integrate the senses• Visual information trumps everything• Text is boring• Exploration—allow people to explore
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Northwest Justice Project
• Daniel Ediger, Loyola Public Interest Law Fellow, Seattle, WA
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LSNTAP Community Training:
Online Resources for Self-Represented Litigants
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LSNTAP Community Training:
Online Resources for Self-Represented Litigants
VIDEO
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United States Department of Commerce
Broadband TechnologyOpportunitiesProgram
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United States Department of Commerce
Broadband TechnologyOpportunitiesProgram
www.WashingtonLawHelp.orgwww.YouTube.com/user/NWJusticeProject
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Daniel Ediger [email protected]
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Daniel Ediger [email protected]
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Daniel Ediger [email protected]
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Daniel Ediger [email protected]
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Why VIDEO?
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www.YouTube.com/user/NWJusticeProject
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www.WashingtonLawHelp.org
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What kind of VIDEO?
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animation &voice-over narration
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animation &voice-over narration
video screen-grabs & online demos
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animation &voice-over narration
video screen-grabs & online demos
examples of legal forms & documents
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animation &voice-over narration
video screen-grabs & online demos
examples of legal forms & documents
live actors & narrators
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stillimages
screencapture
audio-video
animation
Tools We Use to Make Videos
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stillimages
MS OfficePowerPoint
AppleKeynote
Apple iPhoto
screencapture
audio-video
animation
Tools We Use to Make Videos
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stillimages
MS OfficePowerPoint
AppleKeynote
Apple iPhoto
screencapture
CamstudioFREE
Snagit$50
Camtasia$300
audio-video
animation
Tools We Use to Make Videos
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stillimages
MS OfficePowerPoint
AppleKeynote
Apple iPhoto
screencapture
CamstudioFREE
Snagit$50
Camtasia$300
audio-video flipcam iPhonemini-DV
camcorder
animation
Tools We Use to Make Videos
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stillimages
MS OfficePowerPoint
AppleKeynote
Apple iPhoto
screencapture
CamstudioFREE
Snagit$50
Camtasia$300
audio-video flipcam iPhonemini-DV
camcorder
animation paper, pensdry-erase
whiteboardgreen-screen
Tools We Use to Make Videos
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1 Research / Assess
What information do clients look for?
What information is already out there?
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Is it... • accurate? • succinct? • comprehensible?
Script / Edit / Translate
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Script / Edit / Translate
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Is it... • right? • short? • plain?
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Script / Edit / Translate
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Some Guidelines for Clearer Writing:
Avoiding passive voice helps convey meaningful directions to pro se litigants, so they can achieve positive goals.
Elimination of unnecessary and/or redundant legal terms leads to a more comprehensible educational resource, and therefore greater viewer efficacy.
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Tips for Better Scripts
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Speak in 2nd person Tips for Better Scripts
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Speak in 2nd person
Avoid passive voice!
Tips for Better Scripts
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You should put subjects first
Speak in 2nd person
Avoid passive voice!
Tips for Better Scripts
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You should put subjects first
Speak in 2nd person
Avoid passive voice!
Use concrete words. Delete needless words.
Tips for Better Scripts
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You should put subjects first
Speak in 2nd person
Avoid passive voice!
Use concrete words. Delete needless words.
Tips for Better Scripts
Each sentence should state an essential fact…
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You should put subjects first
Speak in 2nd person
Avoid passive voice!
Use concrete words. Delete needless words.
Each sentence should state an essential fact…
…or direct viewers to take a simple action.
Tips for Better Scripts
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Script / Edit
Screenplay / Visualize
How should we show it?
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Legal Aid Network of Kentucky
www.kylawhelp.org
Éducaloi:bilingual, plain language legal information for Quebecers
www.educaloi.qc.ca
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People’s Law SchoolBritish Columbia
www.publiclegaled.bc.ca
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Common CraftSeattle, Washington
www.commoncraft.com
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Script / Edit / Translate
Screenplay / Visualize
Shoot / Animate / Edit
How do we make it?
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Screenplay / Visualize
Shoot / Animate / Edit
Show / Distribute / Promote
Script / Edit / Translate
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Screenplay / Visualize
Survey / Critique
Script / Edit / Translate
Shoot / Animate / Edit
Show / Distribute / Promote
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how many viewers
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who’s watching
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how they watch it
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where they are
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what keeps their interest
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what keeps their interest
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Foreclosure Prevention & Mediation
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Job Security & Employment Barriers
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Public Benefits
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Housing Security& Landlord / Tenant Law
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Equal Access to Legal Services & Resources
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www.YouTube.com/user/NWJusticeProject
www.WashingtonLawHelp.org
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Texas Legal Services Center
• Colton Lawrence, Website Coordinator and Videographer
• Video project is an ongoing part of our Self-Represented Litigants Project
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TLSC Video Production Background
• TLSC and the Lubbock County Bar Association filmed the Legal System: Helping Yourself in 2010 – funded by the Access to Justice Foundation
• Well-received video on how to navigate the court system
• We wanted to bring the video production capabilities in-house
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On set of The Legal System: Helping Yourself
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TLSC Video Production Background
• We began building our “production studio” in 2011 and secured equipment over a year and half period.
• Lessons learned about equipment – you get what you pay for. Definitely don’t go cheap on audio.
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TLSC Video Production Background
• I was tasked with the equipment purchases • Developed list of equipment from Internet
research, personal experience, and professional suggestions
• Purchased everything through Amazon
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TLSC Video Production BackgroundLighting Reflector (Round, portable, Collapsible) Boom Pole Dimmable Video Light32 GB SDHC Flash Memory Cards Sandbags Lilliput Field Monitor
Surge ProtectorMonolight with barn door and stand
29" Apple Computer, External Hard Drive, and Protection Plan
AA Batteries (20 pack) Motorola Two-Way Radios Software: Final Cut Pro X25-foot Extension Cord (Orange) Microphone cable, 20 foot Software: Logic Pro9 Volt Batteries (12 pack) Muslim Clamps, Pack of 62400 Watt Softbox Lighting Kit Flame resistant glovesProfessional Tripod Dolly for Camera Gaffer tapeAzden Pro Field Mixer 100-foot extension cord (orange)Audio Tech Pro Lavalier System Azden Barrell Shotgun MicPanasonic AG-HMC150 Camcorder Panasonic Battery Camcorder bag Sony Monitor Series HeadphonesLowepro Audio bag HDMI CableRavelli AVT Tripod XLR CableZoom Portable Digital Recorder Color correction gel sets (4)Software: Event Manager (for FCPX) Audio Tech LavalierC-stands General Purpose Extension CordFlycam Camera Stablizer 64 GB SDXC Flash Memory Card Swift dolly track Video Head with 75mm Half BallVideo Lighting Kit Gaffer tapeElectric cord for paper lanterns Music stand (for voice over)Clothes pins (for diffusions and gels) Chroma key Green Muslin Screen 9'x15'SD Cards (32 GB) Lowel DP Pak, Light Kit Video Tripod Kit Ultra Moving CartSony UWPV6/3032 Lav Mic Camera Jib Crane
Camera Crane StandIndustrival Steel ShelvingProduction slate
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TLSC Video Production Background
• Current project is a partnership with Texas Office of Court Administration and Lone Star Legal Aid – funded by a Technology Initiative Grant by Legal Services Corporation
• OCA is creating TexasCourtHelp.org, to compliment TexasLawHelp.org
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TLSC Video Production Background
• Lessons Learned
• Feed the crew!• Look for donations• Share raw video footage to get people excited
about the project.
A simple slate
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TLSC Video Production Background
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TLSC Video Production Background
•Production on a budget – Sound booth
•http://youtu.be/pv8wk6a3-lE
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Napa Superior Court
• Neil Bowman-Davis, Family Law Facilitator, Self Help Center Director, Napa, CA
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2 online tutorials in Napa Court
•Our Office: http://prezi.com/8ryq7vve-j-d/napa-self-help-center/ •Dissolutions: http://prezi.com/qr-ovqpkbaq5/divorce-legal-separation-nullity/
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Pro Seniors
• Michael Walters, Legal Hotline Managing Attorney, Cincinnati, Ohio
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Financial Power of Attorney Web Page
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Online Interview
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Illinois Legal Aid Online
• Teri L. Ross, Program Director, Chicago, IL
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Guide Me Module
Teri Ross
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Self-Contained Content
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Content Strategy
Be intentional about …• Readability• UX• Policy
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Learn from our mistakes
Design for…– Evaluation– Mobile use– User behavior
= don’t build in Flash; build in HTML5
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Resources/ReferencesThis call will be archived here: http://lsntap.org/blogs/video-online-resources-assist-self-represented
Ohio’s Power of Attorney form:http://www.proseniors.org/Law_Library/Consumer/FPOA_Home.html (staging page)https://www.lawhelpinteractive.org/login_form?template_id=template.2012-04-12.1905381234&set_language=en (interview)
Online Forms for Legal Non Profits and Courts/LawHelp Interactive: http://www.probono.net/lhi and http://www.lawhelpinteractive.org
Examples for UK and Canadian examplesDivorce tool for children:http://familieschange.ca/kids/index.htm bilingual, visual, declarative knowledge, attitudes, conditional knowledge (why?).Advice Now—problem solving tips and tools: http://advicenow.org.uk/how-to/seven-steps-to-solving-a-problem/
Northwest Justice Project, WA—interview with Sue Encherman and Daniel Edigerhttp://www.connectingjusticecommunities.com/qa-with-njps-sue-encherman-daniel-ediger-educating-the-public-via-videos/2012/08/http://www.youtube.com/user/NWJusticeProject/videos
http://lsntap.org/blogs/video-online-resources-assist-self-representedttp://www.ncsc.org/~/media/Microsites/Files/Future%20Trends%202012/PDFs/TRENDS%202012%20BOOK.ashx
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More resources
TLSC videos http://www.youtube.com/watch?v=iMA9P9IsP0o
Napa Courts Prezi (Neal Bowman-Davis Napa Courts)•Here is the link for the Divorce PRezi : http://prezi.com/qr-ovqpkbaq5/divorce-legal-separation-nullity/• •Here is the link for the "Our Office" Prezi: http://prezi.com/8ryq7vve-j-d/napa-self-help-center/
Other Good Examples of Short, Educational VideosLegal Aid Network of Kentucky: www.kylawhelp.orgEducaloi: www.educaloi.qc.caPeople’s Law School: www.publiclegaled.bc.caCommon Craft: www.commoncraft.com
Video sharing website for Legal non profits:http://www.sharelawvideo.org
Plain Language Resource, including library and plain language courses:http://www.writeclearly.org
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Contact Information
Brian Rowe ([email protected]) or via chat on www.lsntap.org
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