2012 02 gnunify - 7 lessons from mozilla
DESCRIPTION
Gen Kanai of Mozilla shares 7 lessons from Mozilla. This presentation was originally developed by former CEO of Mozilla John Lilly.TRANSCRIPT
![Page 1: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/1.jpg)
7 Lessons from MozillaGNUnifyFeb. 2012PuneGen Kanai
![Page 2: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/2.jpg)
Mozilla IndiaCommunity Meeting
Sunday, Feb. 12Pune (see me for details)
![Page 3: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/3.jpg)
Seven InsightsTwo Problems & Some Thoughts
![Page 4: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/4.jpg)
Hello.
Gen KanaiMozilla
Dir. Community Engagement, Asia
![Page 5: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/5.jpg)
Caution: Your results may vary
![Page 6: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/6.jpg)
ContextSome
![Page 7: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/7.jpg)
Mozilla is…
![Page 8: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/8.jpg)
FOX Business (2009)
![Page 9: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/9.jpg)
FOX Business (2011)
![Page 10: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/10.jpg)
PromoteChoice and Innovation
on the Internet
Mission
![Page 11: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/11.jpg)
Seriously.
![Page 12: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/12.jpg)
That’s it.
![Page 13: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/13.jpg)
The Web istoo important!
![Page 14: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/14.jpg)
Factoids
• Mozilla project started in 1998 within Netscape• Mozilla Foundation started in 2003• approximately 600 paid staff in 20 countries
• ~40% of code contributed by volunteers• Testing community of 60,000+
• More than 400 million users• Global browser market share 25~30%
![Page 15: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/15.jpg)
Seven Insights
![Page 16: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/16.jpg)
1 2 3 45 6 7
![Page 17: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/17.jpg)
Superior ProductsMatter
![Page 18: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/18.jpg)
![Page 19: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/19.jpg)
![Page 20: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/20.jpg)
![Page 21: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/21.jpg)
![Page 22: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/22.jpg)
Withoutexcellent experience & utility,
the rest is meaningless
![Page 23: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/23.jpg)
1 2 3 45 6 7
![Page 24: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/24.jpg)
Push (most) Decision Making to the Edges
![Page 25: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/25.jpg)
Build Dee Hock’s Chaords
![Page 26: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/26.jpg)
Characteristics of Chaords
1. exhibit characteristics of both chaos & order
2. regularly yield surprising innovation
3. highly robust & scalable systems
(examples include the Internet itself, Wikipedia, Visa)
![Page 27: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/27.jpg)
1. Distributed Decision-Making
2. Nodal Authority
3. Ways to Route Around
![Page 28: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/28.jpg)
1. high agreement on core values
2. decision-making rests with module owners
3. groups have distinct ways of working
4. many decision-makers outside the “official” org
5. communication is central
Mozilla is a Chaord
![Page 29: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/29.jpg)
1 2 3 45 6 7
![Page 30: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/30.jpg)
Communication will happenin every possible way
* so make sure it’s reusable
![Page 31: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/31.jpg)
People will communicate inevery useful way possible
![Page 32: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/32.jpg)
Wikis
![Page 33: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/33.jpg)
Blogs
![Page 34: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/34.jpg)
![Page 35: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/35.jpg)
Our main channels: Bugzilla, IRC & newsgroups
![Page 36: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/36.jpg)
More: Video, Audio, Chat (and Robots)
![Page 37: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/37.jpg)
![Page 38: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/38.jpg)
1 2 3 45 6 7
![Page 39: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/39.jpg)
Make it easy for yourCommunity to do the
Important Things
![Page 40: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/40.jpg)
QMO
SuMo
![Page 41: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/41.jpg)
![Page 42: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/42.jpg)
Firefox ships in 82 languages;81 of them localized by volunteers
Making it easy is a huge priority
![Page 43: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/43.jpg)
All Things D
![Page 44: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/44.jpg)
Our focus now (increasingly) is onmaking it easier to help others do more
![Page 45: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/45.jpg)
1 2 3 45 6 7
![Page 46: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/46.jpg)
Surprise is overrated
![Page 47: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/47.jpg)
Surprise is the
of EngagementOPPOSITE
![Page 48: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/48.jpg)
![Page 49: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/49.jpg)
Grow the Circle of Participationideally everyone should
feel included if they so desire
![Page 50: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/50.jpg)
1 2 3 45 6 7
![Page 51: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/51.jpg)
Communities are not Markets:Members are Citizens
![Page 52: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/52.jpg)
Citizens are more than consumers,are more than bystanders,
are more than stakeholders
![Page 53: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/53.jpg)
fewer decisions based on employment;
more decisionsbased on merit
![Page 54: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/54.jpg)
THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM THEY ARE US – WE ARE THEM – THEY ARE US – WE ARE THEM
![Page 55: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/55.jpg)
The best citizens challenge the status quo, propose improvements and make the conversation richer
![Page 56: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/56.jpg)
They don’t just make products better. They make them what they are.
![Page 57: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/57.jpg)
Experiment! Try things!Measure where possible.
![Page 58: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/58.jpg)
1 2 3 45 6 7
![Page 59: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/59.jpg)
The key is the art of figuringout whether & how to apply
each of these ideas
![Page 60: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/60.jpg)
1. Superior Products Matter
2. Push (most) decision-making to the edges
3. Communication will happen - make it reusable
4. Make it easy to do the important things
5. Surprise is overrated
6. Communities are not Markets
7. Figure out whether & how to apply these ideas
![Page 61: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/61.jpg)
Two Problems
![Page 62: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/62.jpg)
Engaged citizens are
noisy#1
![Page 63: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/63.jpg)
“I love tabs!”
“Everyone uses tags,not bookmarks.”
“My mom doesn’tunderstand tabs.”
“OpenID is the future!”
“What’s with thedirty house?”
“Nobody uses the ‘Go’ button.”
“There should bea preference setting.” “Add support for
BitTorrent.”
“Fitts’ says biggerbuttons are better.”
“Add support forOgg Vorbis.”
“That’s great!”
“That’s awful”
“The profile managershould be redesigned.”
“Closebuttons are better atthe end of the tabstrip.”
“The URL bar shouldbe removed.”
Noisy
![Page 64: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/64.jpg)
Dem
andi
ng
![Page 65: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/65.jpg)
Contradictory
![Page 66: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/66.jpg)
They help products, technology & organizations make hard decisionsin the right way.
vital
![Page 67: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/67.jpg)
There are
NO#2
maps…
![Page 68: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/68.jpg)
Actually… there are maps.
They just aren’t yours.
![Page 70: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/70.jpg)
Key is to define what you care about,how to measure it and how to communicate a litmus test.
![Page 71: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/71.jpg)
Thoughts…and some
![Page 72: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/72.jpg)
non-profit?Why
![Page 73: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/73.jpg)
![Page 74: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/74.jpg)
![Page 75: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/75.jpg)
![Page 76: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/76.jpg)
Open?Why be
![Page 77: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/77.jpg)
participationagilitymomentumtesting/rapid prototypingleverage
Goals
![Page 78: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/78.jpg)
public performanceendless opinion loops“crowd sourcing”
Not
![Page 79: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/79.jpg)
mobile webnext battleground
![Page 80: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/80.jpg)
carriers vs. manufacturers‘app stores’ concentrate power(mobile) web apps are free
Mobile
![Page 81: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/81.jpg)
Communitybuild
alongside your tool-chain
![Page 82: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/82.jpg)
Planningwiki.mozilla.org
Dev & BuildTinderbox , etc
AutomationNightly / Testing
Project Mgmtbugzilla.mozilla.org
QAquality.mozilla.org
Crash Statscrash-stats.mozilla.org
Feedbackinput.mozilla.org
…
![Page 83: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/83.jpg)
Thanks! John Lilly, Pascal Finette,
Mike Beltzner, Chris Beard,Matt Thompson, Mitchell Baker
Mozilla communities worldwideall content CC-Attribution
![Page 84: 2012 02 Gnunify - 7 lessons from mozilla](https://reader034.vdocuments.mx/reader034/viewer/2022051515/553902884a79591b688b4909/html5/thumbnails/84.jpg)
gen@mozilla | @gen“Mozilla in Asia” blog