20110126 presentation sme finance summit london v1.0
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TRANSCRIPT
Innovation, Key Success Factor for Growth
Pascal Spelier
ABN AMRO Bank N.V.
Contents What are the key
drivers for innovation?
Trends that need to be taken seriously
Getting inspired – Global examples of innovation for SME Finance
The key drivers for innovation
Growth by distinction
Changing world, changing customer
New rules imposed by the Network Economy
The Credit Crunch, let’s start all over
The key drivers for innovation
Growth by distinction
Changing world, changing customer
New rules imposed by the Network Economy
The Credit Crunch, let’s start all over
Growth by distinction
Innovation is making companies grow
Gartner predicts: by 2013, 50 per cent of banks will still lack a formal innovation programme and budget, severely restricting growth potential..
Competition forces banks to become more efficient and stimulates innovative behaviour
The key drivers for innovation
Growth by distinction
Changing world, changing customer
New rules imposed by the Network Economy
The Credit Crunch, let’s start all over
The changing world,
the changing customer
Customers become ‘self directed’
Customers listen to the ‘Wisdom of Crowds’
Customers demand transparancy and simplicity
The future is about putting the customer first and service: listen, learn and adapt
The changing world,
the changing customer
Customers become ‘self directed’
Customers listen to the ‘Wisdom of Crowds’
Customers demand transparency and simplicity
The future is about putting the customer first and service: listen, learn and adapt
face-to-face
cost efficient channels
traditional self-directed
The changing world,
the changing customer
Customers become ‘self directed’
Customers listen to the ‘Wisdom of Crowds’
Customers demand transparency and simplicity
The future is about putting the customer first and service: listen, learn and adapt
The changing world,
the changing customer
Customers become ‘self directed’
Customers listen to the ‘Wisdom of Crowds’
Customers demand transparency and simplicity
The future is about putting the customer first and service: liste, learn and adapt
The changing world,
the changing customer
Customers become ‘self directed’
Customers listen to the ‘Wisdom of Crowds’
Customers demand transparency and simplicity
The future is about putting the customer first and service: listen, learn and adapt
The key drivers for innovation
Growth by distinction
Changing world, changing customer
New rules imposed by the Network Economy
The Credit Crunch, let’s start all over
‘New’ rules imposed by the
network economy
Scarcity versus Plentitude Capital, Labour and Materials versus Media,
Sofware and Services (knowledge driven society) Gradually versus Exponential Growth Bying versus free Harmony versus Disruptive Innovation The elimination of intermediate trade People are spending more time online
Google has over 200 banking licenses
worldwide
People are spending more time online
The key drivers for innovation
Growth by distinction
Changing world, changing customer
New rules imposed by the Network Economy
The Credit Crunch, let’s start all over
The Credit Crunch,
let’s start all over
The Credit Cruch created the current recession
Immediate damage control diminishes innovation power in the short term
The fundament of trust must be rebuild
The fundament of trust must
be rebuild
Putting the customer first
It’s about ‘customer advocacy’
Marketing communication shifts from one-way communication (monologue) to a dialogue and interaction
Trends to be taken seriously*
Non-banking competitors enter banking industry
Social Media isn’t a fad
Will crowdfunding survive the hype?
*just a few
Trends to be taken seriously*
Non-banking competitors enter banking industry
Social Media isn’t a fad
Will crowdfunding survive the hype?
Trends to be taken seriously*
Non-banking competitors enter banking industry
Social Media isn’t a fad
Will crowdfunding survive the hype?
* Just a few
Social media isn’t a fad
Social Media isn’t a fad, it’s a fundamental shift in the way we communicate
Stills from Youtube movie ‘Social Media Revolution 2’
[ finno][ finno]
Trends to be taken seriously*
Non-banking competitors enter banking industry
Social Media isn’t a fad
Will crowdfunding survive the hype?
Crowdfunding describes the collective cooperation, attention and trust by people who network and pool their money together, usually via the internet, in order to support efforts initiated by other people or organisations.
Getting inspired –
Global examples of innovation
for SME Finance
What could banks do with
crowdfunding?
If crowdfunded for 50%, bank can add 50% in credit facilities
Can the crowd replace the bank’s risk approval?
The crowd can support the business projects with advice, something banks generally don’t
Sit back and relax
Ask yourself. Can we reinvent SME Finance?
If not, non banking competitors will!
