2011 Staff Surveys Results

National NHS Staff Survey

Sunday Times Best Companies

Interim Results 23rd February 2012

2011 Staff Survey Results• National NHS Staff Survey 2011 – undertook

sample, 491 completed– 2011 DCHS: 58.8% response rate (sample)– 2010 DCHS: 58.8% response rate (full census)– 2009 DCHS: 60.3% response rate (full census)

• Sunday Times Best Companies 2011 Survey– 37.33% response rate that equates to 1805 staff

completion of survey

National Staff Survey• Question areas:

– Work-Life Balance– Training, Learning and Development– Your Job and Organisation– Errors, Near Misses and Incidents– Violence, Bullying and Harassment– Occupational Health and Safety– Infection Control and Hygiene– Health and Well-Being– Background details

National Staff Survey• Scores significantly worse than 2010

survey– Training has not helped me stay up to date with my job– No appraisal/KSF in last 12 months– Not enough staff at trust to do my job properly– Not supported to keep up to date with work developments– Felt pressure from manager to come to work despite not feeling

well enough

• Scores significantly better than 2010– Elearning/online training in past 12 months– Equality and diversity training– Training on how to handle confidential

information– Training in advising patients on

condition/medication

National Staff Survey

Net Promoter• I would recommend my trust as a place to work

61.1% (61% 2010)– 27.3% Neither disagree nor agree– 11.4% disagree or strongly disagree

• If a friend or relative needed treatment, I would be happy with the standard of care provided by this Trust 76.5% (75%)– 18.1% neither agree nor disagree– 4.7 disagree or strongly disagree (0.8 strongly)

Areas of focus

• Appraisal completion and quality

• Health and Wellbeing of staff – links to Every Staff Contact Counts project

• To maintain and build on our net promoter results

Sunday Times Best Companies

• Engagement Specialist Survey• Deep dive into key areas• Broken into 8 key factors that contribute to engagement• Classified as a ‘one to watch’ organisation if achieved full

response rate• Scoring on a scale of 1 – 7: max 7, min 1

7 represents strong agreement with all positively phrased questions and strong disagreement with all negatively phrased questions

Demographic  Percentage of

Surveys*  No. of

Responses

Chief Executive/Administration   5%   88

HR and OD   4%   74

IMT & Finance   6%   104

Quality   3%   54

Health Promoting Environments & Services   7%   120

Health Wellbeing & Inclusion   16%   296

Integrated Community Based Services   24%   442

Outpatient & Day Case Services   15%   271

Strategy   1%   26

Medical   9%   155

Summary• Key focus areas from Sunday Times Best

Companies survey– Leadership and Managers– Focus on ‘giving something back’ and staff

wellbeing

Conclusions and recommendations• Combining the results provides a rich

picture of where to focus our efforts:– Leadership/management – Appraisals– Staff Wellbeing – Communication – show how using results to

make changes and improvements in those key areas