©2011 sap ag. all rights reserved.1confidential kick off presentation - rules how to use the...

© 2011 SAP AG. All rights reserved. 1Confidential

Kick Off Presentation - Rules

HOW TO USE THE TEMPLATE This kick off presentation template is valid for the scoping workshop for DCM with in RSLAF project It is of utmost importance to point out The Collaboration model (SAP FrontOffice / Customer SAP BackOffice) SAP’s Solution Manager incl. Issue Tracking function & Collaboration scenario The Assessment character of our services Identify Risks / Issues regarding DCM/TCDefine actions / project plan for risk mitigation and issue resolution within this area

Scoping Workshop Data Consistency ManagementKick Off MeetingSAP Active Global Support<Kick Off date>

Customer Logo(if available)

Confidential


Agenda – Kick Off Meeting

A

Introduction round (Customer/SAP)

Kick Off presentation (SAP) Objectives

Benefits

Methodology

Deliverables

Company overview (Customer) Business

Organizational units

Summary of known issues regarding Data Consistency Management



A



Benefits

Methodology

Deliverables



Summary of known issues


SAP Team

SAP Technical Quality Manager ■ <Name>

SAP Team lead■ <Name>

SAP experts■ <Name> - <Application>■ <Name> - <Application> [Back-Office]



A



Benefits

Methodology

Deliverables



Additional information



SAP FrontOffice – SAP BackOffice

Onsite Team (FrontOffice) – SAP Support & Customer Experts

SAP Remote Team (BackOffice)

ISSUES

RECOMMENDATIONS

Development

Support

Consulting

Business processes & system landscape documented

Issue analysis, tracking and resolution

Provides functional and technical expertise

Supported by SAP Solution Manager


Application Lifecycle Management SAP Solution Manager Platform

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Application LifecycleManagement

Require-ments

Design

Deploy

Build & Test

Optimize

Operate


SAP RunSAP like a Factory

■ To identify your project critical success factors ■ To establish appropriate support and actions plan ■ To efficiently prepare the end-to-end operations of your solution■ To reduce the Total Cost of Operation

Data Integrity?

Automated Monitoring?

Transactional Correctness?

Process Integrity?

SAP RunSAP like a Factory prospects to the future & sets the foundation for smooth operations


ECC Online - CDBWMS

Customer Business Partner Business Partner

Conditions Conditions Conditions

Materials Materials MaterialsMaterials

CRM

Why is Data Consistency Management needed?

Master

Data

Transactio

nal D

ata

Create Sales Order Create Sales Order Create Sales Order

Create Delivery

Create Invoice

Post Goods IssuePost Goods Issue

Is the data exchanged between the systems as well as the data needed for correct operation of the business process consistent?

Is the data exchanged between the systems as well as the data needed for correct operation of the business process consistent??


Motivation: Domino Effect

Per

iod

En

d

Clo

sin

g

Cre

ate

Sal

es

Ord

ers


Motivation Business Process Integration

Examples from SAP’s experience: Database Crash and last backup some months old Inconsistencies between MM and FI after goods movements in some areas with unknown

root cause A report has accidentally deleted header data of sales orders from database instead of

internal table Data storage in multiple systems using sRFC/HTTP within one business step without error

monitoring and restartability control Undetected Interface Errors for several weeks

Missing data Consistency Management can lead to high costs and extended production down situations!


Data Consistency Management Cycle

Detect

Preven

tIn

vestig

ate

CorrectReconciliation Strategy + BCC

End-to-End Monitoring

RCA + Business Continuity Concept

Process Design/Training


Benefits of Data Consistency Management

Central overview of consistency state for the complete solution landscape

Stabilized coding leading to less errors

Quicker reaction and issue resolution times

Automated monitoring relieving resources of standard tasks


Scoping Workshop Data Consistency Management

Our approach

… based on your business requirements and operational constraints

Assessment of your critical end-to-end core business processes and technical infrastructure operation, monitoring and administration procedures process and data integrity risks of core business processes operation efficiency by aligning your business and IT rollout strategy

Identification of related top issues and areas of concern eliminate existing and potential issues for solution

Our deliverablesAnalysis and description of the core business processes and solution landscape the system landscape and related interfaces the issues and recommendations to be applied

Detailed project plan to address identified issues and recommendations and to optimize the daily operation of your solution


Correction

Root-Cause Analysis to determine the origin of the inconsistency

Correction Reports Data Consistency Toolbox

Prevention

Review of the Process Design Transactional correctness check Setup Monitoring & Exception Handling End User Training of correct system usage Provide Best Practices

Deliverables of Data Consistency Management

Investigation

Determination of the Business Impact Check the availability of a Fall-Back Scenario Documentation of Business Process Fallback

Scenarios Data Consistency Toolbox

Detection

End-to-End Consistency Check Reports Application specific reports Generic check reports for SAP and non-SAP

Business Process and Interface Monitoring Common consistency check reports Custom consistency reports Interfaces


Methodology – Application Interviews (Example)

Document Core Business Process

Understand the customer’s business Industry sector, size, primary business function Role of SAP software

Identify and prioritize core business processes Document process flow Identify critical steps

Gather detailed information for each step Enhancements Interfaces, technology, criticality, consistency Required master data Required dependencies for transactional data Leading systems

Identify issues and requirements Description Priority, type Business impact

SAP CRM

Create Sales Order

Create Sales Order

SAP ERP

Create Sales Order

Create Sales Order

WMS

Receive Delivery Information

Receive Delivery Information

Extract Sales Data

Extract Sales Data

Withdraw MaterialWithdraw Material

Create DeliveryCreate Delivery

Post Goods IssuePost Goods Issue

Create InvoiceCreate Invoice

SAP BW


RSlaF Deliverables



A



Benefits

Methodology

Deliverables




Thank You!

< Team Lead Name >< Contact Data >SAP Active Global Support

©2011 sap ag. all rights reserved.1confidential kick off presentation - rules how to use the...

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