2011 sales presentation v6

Intelligent Notification™

Software platform for important message delivery

BY: TINA WILLIAMS | ACCOUNT MANAGER

© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential.

Company ProfileMIR3 INTELLIGENT NOTIFICATION


Who is MIR3?

• Privately held

• Approx. 100 employees

• Global presence:– HQ in San Diego, CA

– EUR office in London

– ME office in Bahrain

• More than 5,000 installations– Many of the Global Fortune 100

– Top 3 US cellular providers

– Top 4 global oil and gas

– Top 3 beverage bottlers

– 3 of the 5 largest financial institutions

– Many US government departments

The pioneer of enterprise notification and response software

© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 3

EUROPELondon Headquarters of MIR3 UK Ltd. Datacenters in London and Zurich

AMERICASSan Diego Headquarters

Datacenters in San Diego, Denver, Chicago, Washington, DC and Toronto

MID-EAST/AFRICABahrain Headquarters of MIR3 Middle East

SAN DIEGO, CACorporate Headquarters

A Growing, Global Company


Intelligent Notification for…


CUSTOMER SERVICE

MARKETING

EVENT MANAGEMENT

HUMAN RESOURCES

SUPPLY CHAIN LOGISTICS

SALES MANAGEMENT

BUSINESS CONTINUITY

DISASTER RECOVERY

STAKEHOLDER COMMUNICATION

EMPLOYEE SAFETY

MASS ABSENTEEISM

EMPLOYEE LOGISTICS

IT SERVICE MANAGEMENT

IT SERVICE CALL

IT SERVICE DESK

INCIDENT MANAGEMENT

INCIDENT RESPONSE

CRISIS MANAGEMENT

PANDEMIC PLANNING

FACILITY PLANNING AND MANAGEMENT

EMPLOYEE ACCOUNTABILITY

PUBLIC SAFETY

Intelligent Notification Solutions

inEnterpriseIntelligent Notification for

Business Operations

• SaaS, licensed and hybrid deployment models

• Easy to use and deploy

• Proven reliability and scalability

• Seamless integration with most platforms

• Large global infrastructure

• GIS capability

TelAlertIntelligent Notification

for IT Event Alerting

• Licensed

• Well-recognized brand

• Bulletproof

• Web-based GUI

• Multi-device, multi-carrier support

• ITSM and NMS integration



Why Customers Choose MIR3

Easiest to use and deploy

No single point of failure architecture

Scalable, fully redundant global infrastructure

Market-proven full feature set

Powerful integration options

Superior customer support

Helps meet industry compliance regulations

inEnterprise Intelligent Notification Platform

SOLUTION OVERVIEW


Deliver important messages…

…and receive meaningful responses.

to anyone… anywhere… at any time…


Launching Notifications is Easy


CREATE NOTIFICATION

SELECT RECIPIENTS

SEND!

Full-featured Notification Platform

REACH PEOPLE ON ANY NUMBER OF DEVICES

EASILY MANAGE RECIPIENT CONTACT DATA

CHOICE OF RESPONSE OPTIONS

LAND LINE

SMARTPHONE

SMS

BLACKBERRY PIN-TO-PIN

EMAIL

PAGER

FAX

TTY

CSV

LDRPS

LDAP

FLAT FILE

USER-ENTERED VIA WEB PORTAL

CALL BRIDGE

FREE FORM TEXT

MULTIPLE CHOICE

TEXT TO SPEECH

RECORDED

CASCADE NOTIFICATION


Customized Message Options

TEXT TO SPEECH RECORDED RESPONSE


SMS EMAIL

Multiple Devices, Multiple Networks, No Single Point of Failure


Flexible Deployment Options

ON-DEMAND(SaaS)

ON-PREMISE(LICENSED)

HYBRID

ANYTIME/ANYWHERE ACCESS

“ALWAYS ON”

SCALABLE

USE THE MIR3 TELEPHONY INFRASTRUCTURE

MAINTENANCE-FREE

SEAMLESS INTEGRATIONS

YOUR DATA BEHIND YOUR FIREWALL

USE YOUR OWN TELEPHONY INFRASTRUCTURE

REQUIRES TELEPHONY INFRASTRUCTURE

REQUIRES MAINTENANCE AND HARDWARE

YOUR DATA BEHIND YOUR FIREWALL

ON PREMISE SOFTWARE

USE THE MIR3 TELEPHONY INFRASTRUCTURE

REQUIRES MAINTENANCE AND HARDWARE


Why Choose inEnterprise?

Easiest to use and deploy Proven reliability in hundreds of

deployments Enterprise feature set:

Scalable to hundreds of thousands of users

Detailed reporting and auditing

Global rules and permissions

Divisions and hierarchies Sophisticated scheduling

and escalation


Full Audit Reporting

• Real time, up to the minute reports

• Who received notifications, by which modality, at what time, and if and how they responded

• Distribute detailed reports

• Multiple report formats

• Interactive reporting


With Multiple Notification Platforms

• More work• More overhead• More risk• More confusion• Higher costs


CRISIS MANAGEMENT

CORPORATE COMMUNICATIONS

BUSINESS OPERATIONS

CUSTOMER RELATIONS

INFORMATION TECHNOLOGY

HUMAN RESOURCES

CRISIS MANAGEMENT

CORPORATE COMMUNICATIONS

BUSINESS OPERATIONS

CUSTOMER RELATIONS

INFORMATION TECHNOLOGY

HUMAN RESOURCES

With Platform Consolidation

• Increases efficiency• Eliminates silos• Increases ROI


Only with inEnterprise


Optional Enhancements

INENTERPRISE™ INTELLIGENT NOTIFICATION™


Location-based Notification: inGIS

• Geo-query module delivers alerts based on location

• Familiar mapping interface

• Draw directly onto mapped areas to create dynamic recipient groups

• Supports WMS standard to add overlays for property lines, utilities, infrastructure, weather, etc…

• Recipient icons show real-time status of individuals contacted



• Update recipient data from your master database to the MIR3 database

• Maintains data integrity

• Updates run automatically based on your schedule

• Flat file option covers most databases with no customization

• Easily customized for your database

• Available as hosted or installed

Data Management Solution: inConnect

Integration Solution: inSDK

Software Development Kit for inEnterprise™

• Add inEnterprise notification to your legacy or custom-built applications simply and easily– Seamless integration– Includes easy-to-use API– Allows rapid proof of concept


Integration Solution: inSDK


Integration Solution: Enterprise Service Bus (ESB)


• Out-of-box integration with legacy platforms

• Simple point-and-click interface

• No custom scripting required

25

ON

-PR

EM

ISE

ON

-DE

MA

ND

Integration Solution: Enterprise Service Bus (ESB)


Easily add notification capabilities to legacy applications

26

Support Services

INENTERPRISE™ INTELLIGENT NOTIFICATION™


Support & Maintenance

• 24/7 technical support– Help desk– Technical Support

• Ongoing user training

• Dedicated client services representative

• Review customer’s developing requirements


Managed Services

• Scheduled data synchronization

• Manage enterprise reporting and data analysis

• Prepare management reports

• Gather KPIs

• Monitor usage and login activity

• Run regularly scheduled system tests



• Programming

– Custom interface design

– Custom application development

– Custom report generation

• Integrate inEnterprise with internal apps including CRM, ERP and ITSM

• Installation

Professional Services

Vertical MarketsINTELLIGENT NOTIFICATION IN ACTION


Targeted Vertical Markets


OTHER USES

Business continuity

Investor updates

Call center communications

Network uptime

SECURITY BREACH

SCENARIO: A bank’s website experiences a security breach and sensitive customer data may have been compromised.

SOLUTION: inEnterprise

Intelligent Notification in Action

IMPORTANT NEWS

SCENARIO: While travelling, the CSO of a financial company receives information that could greatly influence company policy.


OPPORTUNITY KNOCKS

SCENARIO: A stock opportunity presents itself; a firm wants to contact potential investors quickly in order to take advantage of the situation.


CABLE DAMAGED

SCENARIO: A construction crew cuts the fiber optic cable to a credit union; extra staff must be called in to manually help customers until the cable is repaired.



OTHER USES

Business continuity

Investor updates

Call center communications

Network uptime

BUSINESS CONTINUITY

SCENARIO: A hurricane disrupts business in a region with multiple branch offices. Confirm employee availability and facility functionality.




IMPORTANT NEWS

SCENARIO: While travelling, the CSO of a financial company receives information that could greatly influence company policy.


WEATHER ALERT

SCENARIO: A snow storm makes the daily commute dangerous. Should employees report to the office? Provide office updates.


CABLE DAMAGED

SCENARIO: A construction crew cuts the fiber optic cable to a credit union; extra staff must be called in to manually help customers until the cable is repaired.


34

OTHER USES

Meter installation

Supply and demand

Pipeline failure

Emergency staffing

POWER OUTAGE

SCENARIO: A power company prepares to conduct mainten-ance; customers must be alerted of impending outages.



WEATHER THREAT

SCENARIO: A Gulf Coast refinery is threatened by a hurricane; dispersed employees must be alerted and directed.


SYSTEM UPDATES

SCENARIO: An energy company is about to migrate over to a new networkingsystem; employees, suppliers and customers must be alerted.


EARTHQUAKE STRIKES

SCENARIO: An earthquake strikes; an energy company needs to check in with employees at various plants to assess damages.



OTHER USES

Patient follow-up

Appointment reminders

Provider communications

Locate specialized personnel

CONTAGIOUS DISEASE

SCENARIO: The health department gets reports of a highly contagious disease outbreak; action must be taken quickly to prevent transmission.



EARTHQUAKE STRIKES

SCENARIO: An earthquake strikes and thousands are injured; local hospitals must quickly staff up to deal with the influx of patients.


DISASTER OVERWHELMS

SCENARIO: A major disaster overwhelms a large hospital; they need an immediate bed, staff and supply count to ensure care standards.


INFECTIOUS OUTBREAK

SCENARIO: A clinic is faced with an infectious disease outbreak; they must tap into their network for additional vaccine supplies.



OTHER USES

Polling

School closings

Public health

Local government

CAMPUS EVACUATION

SCENARIO: A bomb threat is called into campus offices; emergency services must act quickly to protect students.



EMERGENCY RESPONSE

SCENARIO: Large wildfires rage out of control and firefighters arestretched to their limits. The state government has been asked to assist in handling the situation.


FLEXIBLE STAFFING

SCENARIO: An advanced calculus teacher calls in sick one hour before the start of a university class; a substitute must be found as quickly as possible.


AREA EVACUATION

SCENARIO: A flood is raging; emergency response crews must quickly locate residents that are stranded and need help.



OTHER USES

Employee productivity

Targeted emails

Website down

Network uptime

NETWORK DOWN

SCENARIO: The network goes down over a holiday weekend; on-call IT staff must be quickly mobilized to fix the situation.



HEATWAVE

SCENARIO: A manufacturer of sensitive IT equipment is suffering a heat wave; experts need to join a call to discuss amelioration plans.


NETWORK FAILURE

SCENARIO: A large shipping hub experiences a network failure; IT staff needs to be alerted and the system must get back online quickly.


HELPDESK ISSUES

SCENARIO: A large tech company is having problems tracking helpdesk tickets through to completion; they need a reliable feedback system.



DELAYED FLIGHTS

SCENARIO: Flights have been delayed due to foul weather; the airline must notify large numbers of travelers of the situation.



TRAIN DERAILMENT

SCENARIO: A train has derailed, resulting in injuries. Law enforcement, emergency response and railroad officials must be contacted immediately.


EMERGENCY REPAIR

SCENARIO: An airplane experiences difficulty just prior to takeoff; it must taxi back to the terminal to have the problemAddressed.


NETWORK FAILURE

SCENARIO: A large shipping hub experiences a network failure; IT staff needs to be alerted and the system must get back on line quickly.


OTHER USES

Weather warnings

Maintenance

Emergency management

Political unrest


CREDIT INTERRUPTION

SCENARIO: The credit card processing server of an online retailer crashes during the holiday rush; the system must be put back online quickly.



PRODUCT RECALL

SCENARIO: A toy manufacturer discovers that a popular toy presents a choking hazard to children; a recall must begin before the press turns negative.


DELAYED SHIPMENT

SCENARIO: A major electronics retailer is told a shipment for next-day sales has been delayed by four hours; schedules must quickly be adapted.


CHEMICAL SPILL

SCENARIO: A chemical spill occurs in a manufacturing plant; the facilities manager needs toevacuate workers and clean up the mess to avoid injury and loss.


OTHER USES

Product delays

Limited offers

Warehouse updates

System uptime


CASINO MONITORING

SCENARIO: The security department of a major casino is experiencing difficulties with the cameras that monitor the main blackjack area.



HOTEL DISRUPTION

SCENARIO: A fight breaks out in the parking lot of a hotel; a guest sees the fight and calls the front desk to alert staff.


BOMB THREAT

SCENARIO: A bomb threat is called into a resort hotel; bothstaff and emergency respondersmust act quickly to evacuate guests and staff.


CONCERT INTERRUPTED

SCENARIO: A performer is taken ill, disrupting the schedule for a two-day concert; somehow the show must go on.


OTHER USES

Manage work schedules

Special promotions

Network uptime

Emergency management



TINA [email protected]

858-724-1224

2011 sales presentation v6

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