2011 buick regal toledo warranty

IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explainsowner assistance information and GM's participation in an Alternative Dispute Resolution Program.

Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure tokeep it with your vehicle if you sell it so future owners will have the information.

Owner's Name

Street Address

City & State

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

Have you purchased the Genuine GM Protection Plan? The GMProtection Plan may be purchased within specific time/mileagelimitations. Remember, if the service contract you are considering forpurchase does not have the GM Protection Plan emblem shown aboveon it, then it is not the Genuine GM Protection Plan from GM.

© 2010 Buick Division, General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS LLC, GM,BUICK, and the BUICK emblem are registered trademarks of General Motors LLC.

Part No. 20759699 A First Printing

2011 Buick Limited Warranty andOwner Assistance Information

Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1GM's Commitment . . . . . . . . . . . . 1Owner Assistance . . . . . . . . . . . . 1GM Participation in anAlternative DisputeResolution Program . . . . . . . . 1

Warranty Service – UnitedStates and Canada . . . . . . . . . 1

Warranty Coverage at aGlance . . . . . . . . . . . . . . . . . . . . . . . . . 2New Vehicle LimitedWarranty . . . . . . . . . . . . . . . . . . . . 2

Emission Control SystemWarranty . . . . . . . . . . . . . . . . . . . . 2

New Vehicle Limited Warranty . . .4What Is Covered . . . . . . . . . . . . . . 4What Is Not Covered . . . . . . . . . . 9

Things to Know About the NewVehicle Limited Warranty . . . . 13Warranty Repairs –Component Exchanges . . . . 13

Warranty Repairs – RecycledMaterials . . . . . . . . . . . . . . . . . . 13

Tire Service . . . . . . . . . . . . . . . . . 13After-Manufacture“Rustproofing” . . . . . . . . . . . . . 13

Paint, Trim, and AppearanceItems . . . . . . . . . . . . . . . . . . . . . . 13

Vehicle Operationand Care . . . . . . . . . . . . . . . . . . 14

Maintenance and WarrantyService Records . . . . . . . . . . . 14

Chemical Paint Spotting . . . . . 14Warranty Coverage –Extensions . . . . . . . . . . . . . . . . 15

Touring Owner Service –Foreign Countries . . . . . . . . . 15

Warranty Service – ForeignCountries . . . . . . . . . . . . . . . . . . 16

Original EquipmentAlterations . . . . . . . . . . . . . . . . . 16

Recreation Vehicle andSpecial Body or EquipmentAlterations . . . . . . . . . . . . . . . . . 16

Pre-Delivery Service . . . . . . . . . 17Production Changes . . . . . . . . . 17Noise Emissions Warranty forLight Duty Trucks Over10,000 LBSGross VehicleWeight Rating(GVWR) Only . . . . . . . . . . . . . 17

2011 Buick Limited Warranty andOwner Assistance Information

Emission Control SystemsWarranty . . . . . . . . . . . . . . . . . . . . . . 18What Is Covered . . . . . . . . . . . . . 18How to Determine theApplicable EmissionsControl SystemWarranty . . . . . . . . . . . . . . . . . . . 18

Federal Emission ControlSystem Warranty . . . . . . . . . . 18

California Emission ControlSystem Warranty . . . . . . . . . 20

Emission WarrantyParts List . . . . . . . . . . . . . . . . . . . . . 23Emission WarrantyParts List . . . . . . . . . . . . . . . . . . 23

Replacement Parts . . . . . . . . . . 27Maintenance and Repairs . . . 27Claims Procedure . . . . . . . . . . . 28

Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . 29

State WarrantyEnforcement Laws . . . . . . . . . . . 31

Warranty Information forCalifornia Only . . . . . . . . . . . . . . . 32

Special Coverage AdjustmentPrograms Beyond theWarranty Period . . . . . . . . . . . . . . 33

Customer AssistanceOffices . . . . . . . . . . . . . . . . . . . . . . . . 34

Customer Assistance for TextTelephone (TTY) Users . . . . . . . 35

Online Owner Center . . . . . . . . . . 36Online Owner Center (U.S.) —www.gmownercenter.com/buick . . . . . . . . . . . . . . . . . . . . . . 36

My GM Canada (Canada) —www.gm.ca . . . . . . . . . . . . . . . . 36

Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . . . 37

Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . . . 38

Important Message to Owners... 1

GM's Commitment

GM is committed to assuringsatisfaction with your new vehicle.

Your dealer also wants you to becompletely satisfied and invites youto return for all your service needs,both during and after the warrantyperiod.

Owner Assistance

The dealer is best equipped toprovide all your vehicle's serviceneeds. Should you ever encounter aproblem that is not resolved duringor after the limited warranty period,talk to a member of dealermanagement. Under certaincircumstances, GM and/or GMdealers may provide assistanceafter the limited warranty period has

expired when the problem resultsfrom a defect in material orworkmanship. These instances willbe reviewed on a case-by-casebasis. If the issue has not beenresolved to your satisfaction, followthe Customer SatisfactionProcedure on page 29.

We thank you for choosing GM.

GM Participation in anAlternative Dispute ResolutionProgram

See Customer SatisfactionProcedure on page 29 forinformation on the voluntary,non-binding Alternative DisputeResolution Program in which GMparticipates.

Warranty Service – UnitedStates and Canada

The selling dealer has invested inthe proper tools, training and partsinventory to ensure that anynecessary warranty repairs can bemade to your GM vehicle. GMrequests that the vehicle bereturned to the selling dealer for allwarranty repairs. If a situation orevent occurs where you aresignificantly inconvenienced, anauthorized GM dealer can make thewarranty repairs. However, in theevent the dealer is not able toperform the repair due to the specialtool and training requirements,contact the Customer AssistanceOffices on page 34. If you areunable to return to the sellingdealer, contact a GM dealer in theUnited States or Canada forwarranty service.

2 Warranty Coverage at a Glance

The warranty coverages aresummarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper(Includes Tires). Coverage is for the first 4 years

or 50,000 miles, whichevercomes first.

Powertrain. Coverage is for the first 5 years

or 100,000 miles, whichevercomes first.

Sheet Metal. Corrosion coverage is for the

first 4 years or 50,000 miles,whichever comes first.

. Rust-through coverage is for thefirst 6 years, unlimited mileage.

Emission Control SystemWarranty

For light duty truks, see “How toDetermine the Applicable EmissionsControl System Warranty” underEmission Control Systems Warrantyon page 18 for more information.

Federal. Gasoline Engines

‐ Defects and performance forcars and light duty truckemission control systems arecovered for the first 2 years or24,000 miles, whichevercomes first. From the first2 years or 24,000 miles to4 years or 50,000 milesdefects in material orworkmanship continue to be

covered under the NewVehicle Limited WarrantyBumper-to-Bumper coverageexplained previously. Specifiedmajor components arecovered for the first 8 years or80,000 miles, whichevercomes first.

‐ Defects and performance forheavy duty truck emissioncontrol systems are coveredfor the first 5 years or50,000 miles, whichevercomes first.

. 6.6L DURAMAX® DieselEngines are covered for the first5 years or 50,000 miles,whichever comes first.

Warranty Coverage at a Glance 3

California. Gasoline Engines

‐ Defects and performance forcars and trucks with light dutyor medium duty emissioncontrol systems are coveredfor the first 3 years or50,000 miles, whichevercomes first.

‐ Specified components for carsor light duty trucks equippedwith light duty or medium dutytruck emission control systemsare covered for the first7 years or 70,000 miles,whichever comes first.

. 6.6L DURAMAX® DieselEngines

‐ Defects and performance forthe emission control systemsare covered for the first5 years or 50,000 miles,whichever comes first.

‐ Specified components for theemission control system arecovered for the first 7 years or70,000 miles, whichevercomes first.

Important: Some Californiaemission vehicles may have specialcoverages longer than those listedhere. See “California EmissionControl System Warranty” underEmission Control Systems Warrantyon page 18.

Noise Emissions. Coverage is for applicable

vehicles weighing over10,000 lbs based on the GrossVehicle Weight Rating (GVWR)only, for the entire life of thevehicle.

4 New Vehicle Limited Warranty

GM will provide for repairs to thevehicle during the warranty period inaccordance with the following terms,conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehiclesregistered in the United States andnormally operated in the UnitedStates or Canada, and is providedto the original and any subsequentowners of the vehicle during thewarranty period.

Repairs Covered

The warranty covers repairs tocorrect any vehicle defect related tomaterials or workmanship occurringduring the warranty period. Neededrepairs will be performed using newor remanufactured parts.

No Charge

Warranty repairs, including towing,parts, and labor, will be made at nocharge.

Obtaining Repairs

To obtain warranty repairs, take thevehicle to a Buick dealer facilitywithin the warranty period andrequest the needed repairs.A reasonable time must be allowedfor the dealer to perform necessaryrepairs.

Warranty Period

The warranty period for allcoverages begins on the date thevehicle is first delivered or put inuse and ends at the expiration ofthe coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for4 years or 50,000 miles, whichevercomes first, except for othercoverages listed here under “WhatIs Covered” and those items listedunder “What Is Not Covered” later inthis section.

Powertrain Coverage

The powertrain is covered for5 years or 100,000 miles, whichevercomes first, except for othercoverages listed here under “Whatis Covered” and those items listedunder “What is Not Covered” later inthis section.

Engine Coverage includes: Allinternally lubricated parts, engine oilcooling hoses, lines and radiators.Also included are all actuators andelectrical components internal tothe engine (i.e.: Active FuelManagement Valve Lifter OilManifold, etc.) cylinder head, block,timing gears, timing chain, timingcover, oil pump/oil pump housing,OHC carriers, valve covers, oil pan,seals, gaskets, manifolds, flywheel,water pump, harmonic balancer,engine mount, turbocharger andsupercharger. Timing belts arecovered until the first scheduledmaintenance interval.

New Vehicle Limited Warranty 5

Exclusions: Excluded from thepowertrain coverage are sensors,wiring, connectors, engine radiator,coolant hoses, coolant and heatercore. Coverage on the enginecooling system begins at the inlet tothe water pump and ends with thethermostat housing and/or outletthat attaches to the return hose.Also excluded is the starter motor,entire pressurized fuel system(in-tank fuel pump, pressure lines,fuel rail(s), regulator, injectors andreturn line) as well as the Engine/Powertrain Control Module and/ormodule programming.

Transmission/Transaxle Coverageincludes: All internally lubricatedparts, case, torque converter,mounts, seals and gaskets as wellas any electrical componentsinternal to the transmission/transaxle. Also covered are anyactuators directly connected to thetransmission (slave cylinder, etc.).

Exclusions: Excluded from thepowertrain coverage aretransmission cooling lines, hoses,radiator, sensors, wiring andelectrical connectors. Also excludedare the clutch and pressure plate aswell as any Transmission ControlModule and/or moduleprogramming.

Transfer Case Coverage includes:All internally lubricated parts, case,mounts, seals and gaskets as wellas any electrical componentsinternal to the transfer case. Alsocovered are any actuators directlyconnected to the transfer case aswell as encoder motor.

Exclusions: Excluded from thepowertrain coverage are transfercase cooling lines, hoses, radiator,sensors, wiring, electricalconnectors as well as the transfercase control module and/or moduleprogramming.

Drive Systems Coverageincludes: All internally lubricatedparts, final drive housings, axleshafts and bearings, constantvelocity joints, propeller shafts anduniversal joints. All mounts,supports, seals, gaskets as well asany electrical components internalto the drive axle. Also covered areany actuators directly connected tothe drive axle (i.e.: front differentialactuator, etc.).

Exclusions: Excluded from thepowertrain coverage are all wheelbearings, drive wheel front and rearhub bearings, locking hubs, drivesystem cooling, lines, hoses,radiator, sensors, wiring andelectrical connectors related to drivesystems as well as any drive systemcontrol module and/or moduleprogramming.


Tire Coverage

The tires supplied with your vehicle are covered by General Motors againstdefects in material or workmanship under the bumper-to-bumper warrantycoverage. For vehicles within the bumper-to-bumper warranty coverage,defective tires will be replaced on a pro rata adjustment basis according tothe following mileage-based schedule:

Mileage Replacement Percentage Coveredby GM

0-12,000 100%

12,001-36,000 Sliding scale starting at 67% at12,001, proportionately falling(1.96%/1,000 miles) to 20% at

36,000 miles

36,001-50,000 20% (Buick and Cadillac Only)

36,001+ 0% (Chevrolet and GMC Only)

50,001+ 0% (Buick and Cadillac Only)


Examples:

Miles Coverage

6,000 100%

12,000 100%

12,001 67%

18,000 55.25%

24,000 43.5%

30,000 31.75%

36,000 20%

48,000 20% Buick and Cadillac(0% Chevrolet and GMC)

This schedule applies to the price ofthe tires only. GM will cover 100% ofthe cost to mount and balance thetires replaced under warranty for thefull bumper-to-bumper warrantyperiod.

After your New Vehicle LimitedWarranty expires, you may still havepro-rated warranty coverage on youroriginal equipment tires by the tire

manufacturer. Contact your GMdealer or the tire manufacturer ofthe brand of tires on your vehicle formore information. The following is alist of current tire manufacturer'swebsites and toll-free customerassistance numbers.


Tire Companies

Company Website Toll-Free Number

Bridgestone/Firestone www.bridgestonetire.com 1-800-356-4644

Continental/Generalwww.generaltire.com

www.continentaltire.com1-800-847-33491-800-847-3349

Goodyear/Dunlopwww.goodyeartires.comwww.dunloptires.com

1-800-321-2136

Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435

Hankook www.hankooktireusa.com1-877-740-7000 (East)1-800-426-8252 (West)

Kumho www.kumhousa.com 1-800-445-8646

Pirelli www.us.pirelli.com 1-800-747-3554

Maxxis www.maxxis.com 1-866-509-7067

When a tire is removed from servicedue to a covered warranty conditionunder a tire manufacturer's LimitedWarranty Program, you may beeligible for a tire replacement or acomparable new tire on a proratedbasis.

The tire manufacturer's limitedwarranty program, which can beobtained by calling or visiting thetire manufacturer's website or anyauthorized dealer, are in lieu of allother remedies or warranties,expressed or implied, arising by lawor otherwise, including fitness for a

particular purpose ormerchantability. The tiremanufacturer's expressly disclaimliability for indirect, special,incidental or consequentialdamages, lost profit, loss of


business, loss of goodwill, loss ofreputation, punitive or any otherdamage, cost or loss of any kind.*

*Some states do not allow theexclusion or limitation of incidentalor consequential damages, so theabove limitations or exclusion maynot apply to you.

Accessory Coverages

All GM parts and accessories soldand permanently installed on a GMvehicle by a GM Dealer or GMapproved Accessory Distributer/Installer (ADI) prior to delivery willbe covered under the applicableportion (Bumper-to-Bumper,Powertrain, etc.) of the New VehicleLimited Warranty. In the event GMaccessories are installed aftervehicle delivery, or are replacedunder the New Vehicle LimitedWarranty, they will be covered, partsand labor, for the balance of theapplicable portion of the NewVehicle Limited Warranty, but in noevent less than 12 months/12,000 miles.

GM accessories soldover-the-counter, or those notrequiring installation, will continue toreceive the standard GM DealerParts Warranty of 12 months fromthe date of purchase, parts only.

GM Licensed Accessories arecovered under the accessory-specific manufacturer's warrantyand are not warranted by GM or itsdealers.

Notice: This warranty excludes:

Any communications device thatbecomes unusable or unable tofunction as intended due tounavailability of compatiblewireless service or GPS satellitesignals.

Sheet Metal Coverage

Sheet metal panels are coveredagainst corrosion and rust-throughas follows:

Corrosion: Body sheet metalpanels are covered against rust for4 years or 50,000 miles, whichevercomes first.

Rust-Through: Any body sheetmetal panel that rusts through, anactual hole in the sheet metal, iscovered for up to 6 years, unlimitedmileage.

Important: Cosmetic or surfacecorrosion, resulting from stone chipsor scratches in the paint, forexample, is not included in sheetmetal coverage.

Towing

Towing is covered to the nearestBuick dealer if your vehicle cannotbe driven because of a warranteddefect.

What Is Not Covered

Tire and Wheel Damage or Wear

Normal tire wear or wear-out is notcovered. Road hazard damage suchas punctures, cuts, snags, andbreaks resulting from potholeimpact, curb impact, or from otherobjects and tire wear due tomisalignment beyond themaintenance period is not covered.


Also, damage from improperinflation, overloading, spinning, aswhen stuck in mud or snow, tirechains, racing, improper mountingor dismounting, misuse, negligence,alteration, improper repair, accident,collision or fire, vandalism ormisapplication is not covered.Damage to wheels or tire sidewallscaused by automatic car washes orcleaning agents is not covered.

Damage Due to Accident, Misuse,or Alteration

The New Vehicle Limited Warrantydoes not cover damage caused asthe result of any of the following:. Collision, fire, theft, freezing,

vandalism, riot, explosion,or objects striking the vehicle

. Misuse of the vehicle such asdriving over curbs, overloading,racing, or other competition.Proper vehicle use is discussedin the owner manual.

. Alteration, modification,or tampering to the vehicle,including, but not limited to thebody, chassis, powertrain,driveline, or other componentsafter final assembly by GM.

. Coverages do not apply if theodometer has beendisconnected, its reading hasbeen altered, or mileage cannotbe determined.

. Installation of non-GM (GeneralMotors) parts

. Water or fluid contamination

. Damage resulting from hail,floods, windstorms, lightning andother environmental conditions

. Alteration of glass parts byapplication of tinting films

Important: This warranty is void onvehicles currently or previously titledas salvaged, scrapped, junked,or otherwise considered a total loss.

Damage or Corrosion Due toEnvironment, ChemicalTreatments, or AftermarketProducts

Damage caused by airborne fallout,rail dust, salt from sea air, salt orother materials used to control roadconditions, chemicals, tree sap,stones, hail, earthquake, water orflood, windstorm, lightning, theapplication of chemicals or sealantssubsequent to manufacture, etc., isnot covered. See “Chemical PaintSpotting” under Things to KnowAbout the New Vehicle LimitedWarranty on page 13.

Damage Due to Insufficient orImproper Maintenance

Damage caused by failure to followthe recommended maintenanceschedule intervals and/or failure touse or maintain proper fluids,or maintain fluids betweenrecommended maintenanceintervals, fuel, lubricants,or refrigerants recommended in theowner manual is not covered.


Damage Due to Contaminated orPoor Quality Fuel

Poor fuel quality or incorrect fuelmay cause driveability problemssuch as hesitation, lack of power,stall, or no start. It may also rendergauges inoperable or degradefunctionality for components suchas spark plugs, oxygen sensors,and the catalytic converter. Damagefrom poor fuel quality, watercontamination, incorrect diesel fuelor gasoline may not be covered.

It is recommended that gasolinemeet specifications which weredeveloped by automobilemanufacturers around the worldand contained in the World-WideFuel Charter which is availablefrom the Alliance of AutomobileManufacturers atwww.autoalliance.org/fuel_charter.htm. Gasoline meetingthese specifications could provideimproved driveability and emissioncontrol system performancecompared to other gasoline.

Please refer to your Owner Manualunder “Fuel” , for additionalrecommendations, including the useof TOP TIER Detergent Gasoline.Additional information can also befound at: www.toptiergas.com/index.html.

Damage Due to Impact, Use,or the Environment

Windshield or glass cracks, chips orscratches due to impact are notcovered. Windshield cracks will becovered for the first 12 months,regardless of mileage if caused bydefects in material or workmanship.

Lights, lens, mirrors, paint, grill,moldings and trim are not coveredfor cracks, chips, scratches, dents,dings and punctures or tears as aresult of impact with other objects orroad hazards. In addition, cracks,chips, scratches or other damage tothe face of a radio or instrumentcluster from impact or foreignobjects is not covered.

Maintenance

All vehicles require periodicmaintenance. Maintenanceservices, such as those detailed inthe owner manual are the owner'sexpense. Vehicle lubrication,cleaning, or polishing are notcovered. Failure of or damage tocomponents requiring replacementor repair due to vehicle use, wear,exposure, or lack of maintenance isnot covered.

Items such as:. Audio System Cleaning. Brake Pads/Linings. Clutch Linings. Coolants and Fluids. Filters. Keyless Entry (or other remote

transmitter/receiver batteries) *. Limited Slip Rear Axle Service


. Tire Rotation

. Wheel Alignment/Balance **

. Wiper Inserts

are covered up to the firstmaintenance inspection periodoutlined in the Owner Manual.Any replacement at the time of,or beyond the maintenanceinspection period is consideredmaintenance, and is not covered aspart of the New Vehicle LimitedWarranty. The New Vehicle LimitedWarranty only covers componentswhen replacement or repair of thesecomponents is the result of a defectin material or workmanship.

* Consumable battery covered up to12 months only.

** Maintenance items after7,500 miles.

Extra Expenses

Economic loss or extra expense isnot covered.

Examples include:. Inconvenience. Lodging, meals, or other travel

costs. Loss of vehicle use. Payment for loss of time or pay. State or local taxes required on

warranty repairs. Storage

Other Terms: This warranty givesyou specific legal rights and youmay also have other rights whichvary from state to state.

GM does not authorize any personto create for it any other obligationor liability in connection with thesevehicles. Any implied warranty ofmerchantability or fitness for aparticular purpose applicable tothis vehicle is limited in durationto the duration of this written

warranty. Performance of repairsand needed adjustments is theexclusive remedy under thiswritten warranty or any impliedwarranty. GM shall not be liablefor incidental or consequentialdamages, such as, but not limitedto, lost wages or vehicle rentalexpenses, resulting from breachof this written warranty or anyimplied warranty.*

* Some states do not allowlimitations on how long an impliedwarranty will last or the exclusion orlimitation of incidental orconsequential damages, so theabove limitations or exclusions maynot apply to you.

Things to Know About the New Vehicle Limited Warranty 13

Warranty Repairs –Component Exchanges

In the interest of customersatisfaction, GM may offerexchange service on some vehiclecomponents. This service isintended to reduce the amount oftime your vehicle is not available foruse due to repairs. Componentsused in exchange are servicereplacement parts which may benew, remanufactured, reconditioned,or repaired, depending on thecomponent involved.

All exchange components usedmeet GM standards and arewarranted the same as newcomponents. Examples of the typesof components that might beserviced in this fashion include:engine and transmissionassemblies, instrument clusterassemblies, radios, compact discplayers, tape players, batteries, andpowertrain control modules.

Warranty Repairs – RecycledMaterials

Environmental Protection Agency(EPA) guidelines and GM supportthe capture, purification, and reuseof automotive air conditioningrefrigerant gases and enginecoolant. As a result, any repairs GMmay make to your vehicle mayinvolve the installation of purifiedreclaimed refrigerant and coolant.

Tire Service

Any authorized Buick or tire dealerfor your brand of tires can assist youwith tire service. If, after contactingone of these dealers, you needfurther assistance or you havequestions, contact Buick CustomerAssistance Center. The toll-freetelephone numbers are listed underCustomer Assistance Offices onpage 34.

After-Manufacture“Rustproofing”

Your vehicle was designed and builtto resist corrosion. Application ofadditional rust-inhibiting materials isneither necessary nor requiredunder the Sheet Metal Coverage.GM makes no recommendationsconcerning the usefulness or valueof such products.

Application of after-manufacturerustproofing products may create anenvironment which reduces thecorrosion resistance built into yourvehicle. Repairs to correct damagecaused by such applications are notcovered under your New VehicleLimited Warranty.

Paint, Trim, and AppearanceItems

Defects in paint, trim, upholstery,or other appearance items arenormally corrected during newvehicle preparation. If you find anypaint or appearance concerns,advise your dealer as soon as

14 Things to Know About the New Vehicle Limited Warranty

possible. Your owner manual hasinstructions regarding the care ofthese items.

Vehicle Operation and Care

Considering the investment youhave made in your Buick, we knowyou will want to operate andmaintain it properly. We urge you tofollow the maintenance instructionsin your owner manual.

If you have questions on how tokeep your vehicle in good workingcondition, see your Buick dealer, theplace many customers choose tohave their maintenance work done.You can rely on your Buick dealer touse the proper parts and repairpractices.

Maintenance and WarrantyService Records

Retain receipts coveringperformance of regularmaintenance. Receipts can bevery important if a question arisesas to whether a malfunction iscaused by lack of maintenance or adefect in material or workmanship.

A “Maintenance Record” is providedin the maintenance schedulesection of the owner manual forrecording services performed.

The servicing dealer can provide acopy of any warranty repairs foryour records.

Chemical Paint Spotting

Some weather and atmosphericconditions can create a chemicalfallout. Airborne pollutants can fallupon and adhere to paintedsurfaces on your vehicle. Thisdamage can take two forms:blotchy, ring-shaped discolorations,and/or small irregular dark spotsetched into the paint surface.

Although no defect in the factoryapplied paint causes this, Buick willrepair, at no charge to the owner,the painted surfaces of new vehiclesdamaged by this fallout conditionwithin 12 months or 12,000 miles ofpurchase, whichever comes first.


Warranty Coverage –Extensions

Time Extensions : The NewVehicle Limited Warranty will beextended one day for each daybeyond the first 24 hour period inwhich your vehicle is at anauthorized dealer facility forwarranty service. You may be askedto show the repair orders to verifythe period of time the warranty is tobe extended. Your extension rightsmay vary depending on state law.

Mileage Extensions : Prior todelivery, some mileage is put onyour vehicle during testing at theassembly plant, during shipping,and while at the dealer facility. Thedealer records this mileage on thefirst page of this warranty booklet atdelivery. For eligible vehicles, thismileage will be added to themileage limits of the warrantyensuring that you receive full benefitof the coverage. Mileage extensioneligibility:. Applies only to new vehicles

held exclusively in new vehicleinventory.

. Does not apply to used vehicles,GM-owned vehicles, dealerowned used vehicles, or dealerdemonstrator vehicles.

. Does not apply to vehicles withmore than 1,000 miles on theodometer even though thevehicle may not have beenregistered for license plates.

Touring Owner Service –Foreign Countries

If you are touring in a foreigncountry and repairs are needed,take your vehicle to a GM dealerfacility, preferably one which sellsand services Buick vehicles. Onceyou return to the United States,provide your dealer with a statementof circumstances, the original repairorder, proof of ownership, and anypaid receipt indicating the workperformed and parts replaced forreimbursement consideration.

Important: Repairs madenecessary by the use of improper ordirty fuels and lubricants are notcovered under the warranty. Seeyour owner manual for additionalinformation on fuel requirementswhen operating in foreign countries.

16 Things to Know About the New Vehicle Limited Warranty

Warranty Service – ForeignCountries

This warranty applies to GMvehicles registered in the UnitedStates and normally operated in theUnited States or Canada. If youhave permanently relocated andestablished household residency inanother country, GM may authorizethe performance of repairs underthe warranty authorized for vehiclesgenerally sold by GM in thatcountry. Contact an authorized GMdealer in your country forassistance.

Important: GM warrantycoverages may be void on GMvehicles that have been imported/exported for resale.

Original Equipment Alterations

This warranty does not cover anydamage or failure resulting frommodification or alteration to thevehicle's original equipment asmanufactured or assembled byGeneral Motors. Examples of thetypes of alterations that would notbe covered include cutting, welding,or disconnecting of the vehicle'soriginal equipment parts andcomponents.

Additionally, General Motors doesnot warranty non‐GM parts and/orcalibrations. The use of parts and/or control module calibrations notissued through General Motors willvoid the warranty coverage forthose components that aredamaged or otherwise affected bythe installation of the non‐GM partand/or control module calibration.

The only exception is that non‐GMparts labeled “Certified to EPAStandards” are covered by theFederal Emissions PerformanceWarranty.

Recreation Vehicle and SpecialBody or Equipment Alterations

Installations or alterations to theoriginal equipment vehicle,or chassis, as manufactured andassembled by GM, are not coveredby this warranty. The special bodycompany, assembler, or equipmentinstaller is solely responsible forwarranties on the body orequipment and any alterations toany of the parts, components,systems, or assemblies installed byGM. Examples include, but are notlimited to, special body installations,such as recreational vehicles, theinstallation of any non-GM part,cutting, welding, or thedisconnecting of original equipmentvehicle or chassis parts andcomponents, extension ofwheelbase, suspension anddriveline modifications, and axleadditions.


Pre-Delivery Service

Defects in the mechanical,electrical, sheet metal, paint, trim,and other components of yourvehicle may occur at the factory orwhile it is being transported to thedealer facility. Normally, any defectsoccurring during assembly areidentified and corrected at thefactory during the inspectionprocess. In addition, dealers inspecteach vehicle before delivery. Theyrepair any uncorrected factorydefects and any transit damagedetected before the vehicle isdelivered to you.

Any defects still present at the timethe vehicle is delivered to you arecovered by the warranty. If you findany defects, advise your dealerwithout delay. For further detailsconcerning any repairs which thedealer may have made prior to youtaking delivery of your vehicle, askyour dealer.

Production Changes

GM and GM dealers reserve theright to make changes in vehiclesbuilt and/or sold by them at any timewithout incurring any obligation tomake the same or similar changeson vehicles previously built and/orsold by them.

Noise Emissions Warranty forLight Duty Trucks Over10,000 LBSGross VehicleWeight Rating (GVWR) Only

GM warrants to the first person whopurchases this vehicle for purposesother than resale and to eachsubsequent purchaser of thisvehicle, as manufactured by GM,that this vehicle was designed, built,and equipped to conform at the timeit left GM's control with all applicableUnited States EPA Noise ControlRegulations.

This warranty covers this vehicle asdesigned, built, and equipped byGM, and is not limited to anyparticular part, component,or system of the vehiclemanufactured by GM. Defects indesign, assembly, or in any part,component, or vehicle system asmanufactured by GM, which, at thetime it left GM's control, causednoise emissions to exceed FederalStandards, are covered by thiswarranty for the life of the vehicle.

18 Emission Control Systems Warranty

The emission warranty on yourvehicle is issued in accordance withthe U.S. Federal Clean Air Act.Defects in material or workmanshipin GM emission parts may also becovered under the New VehicleLimited WarrantyBumper-to-Bumper coverage. Theremay be additional coverage on GMdiesel engine vehicles. In any case,the warranty with the broadestcoverage applies.

What Is Covered

The parts covered under theemission warranty are listed underEmission Warranty Parts List onpage 23

How to Determine theApplicable Emissions ControlSystem Warranty

State and Federal agencies mayrequire different emission controlsystem warranty depending on:. Whether the vehicle conforms to

regulations applicable to lightduty or heavy duty emissioncontrol systems.

. Whether the vehicle conforms toor is certified for Californiaregulations in addition to U.S.EPA Federal regulations.

All vehicles are eligible for FederalEmissions Control System WarrantyCoverage. If the emissions controllabel contains language stating thevehicle conforms to Californiaregulations, the vehicle is alsoeligible for California EmissionsControl System Warranty Coverage.

Federal Emission ControlSystem Warranty

Federal Warranty Coverage. Car or Light Duty Truck with a

Gross Vehicle WeightRating (GVWR) of 8,500 lbs.or less

‐ 2 years or 24,000 miles and8 years or 80,000 miles for thecatalytic converter, vehicle/powertrain control module,transmission control module orother onboard emissionsdiagnostic device, includingemission-related software,whichever comes first.

. Light Duty Truck equipped withHeavy Duty Gasoline Engineand with a Gross Vehicle WeightRating (GVWR) greater than8,500 lbs.

‐ 5 years or 50,000 miles,whichever comes first.

Emission Control Systems Warranty 19

. Light Duty Truck equipped withHeavy Duty Diesel Engine andwith a Gross Vehicle WeightRating (GVWR) greater than8,500 lbs.

‐ 5 years or 50,000 miles,whichever comes first.

Federal Emission Defect Warranty

GM warrants to the owner thefollowing:. The vehicle was designed,

equipped, and built so as toconform at the time of sale withapplicable regulations of theFederal EnvironmentalProtection Agency (EPA).

. The vehicle is free from defectsin materials and workmanshipwhich cause the vehicle to fail toconform with those regulationsduring the emission warrantyperiod.

Emission related defects in thegenuine GM parts listed under theEmission Warranty Parts List,including related diagnostic costs,parts, and labor are covered by thiswarranty.

Federal Emission PerformanceWarranty

Some states and/or localjurisdictions have establishedperiodic vehicle Inspection andMaintenance (I/M) programs toencourage proper maintenance ofyour vehicle. If an EPA-approvedI/M program is enforced in yourarea, you may also be eligible forEmission Performance Warrantycoverage when all of the followingthree conditions are met:. The vehicle has been

maintained and operated inaccordance with the instructionsfor proper maintenance and useset forth in the owner manualsupplied with your vehicle.

. The vehicle fails anEPA-approved I/M test duringthe emission warranty period.

. The failure results, or will result,in the owner of the vehiclehaving to bear a penalty or othersanctions, including the denial ofthe right to use the vehicle,under local, state, or federal law.

GM warrants that your dealer willreplace, repair, or adjust to GMspecifications, at no charge to you,any of the parts listed under theEmission Warranty Parts List onpage 23 which may be necessary toconform to the applicable emissionstandards. Non-GM parts labeled“Certified to EPA Standards” arecovered by the Federal EmissionPerformance Warranty.


California Emission ControlSystem Warranty

This section outlines the emissionwarranty that GM provides for yourvehicle in accordance with theCalifornia Air Resources Board.Defects in material or workmanshipin GM emission parts may also becovered under the New VehicleLimited WarrantyBumper-to-Bumper coverage. Theremay be additional coverage on GMdiesel engine vehicles. In any case,the warranty with the broadestcoverage applies.

This warranty applies if your vehiclemeets both of the followingrequirements:. Your vehicle is registered in

California or other statesadopting California emissionand warranty regulations.*

. Your vehicle is certified for salein California as indicated on thevehicle's emission controlinformation label.

* Important: Connecticut, Maine,Maryland, Massachusetts, NewJersey, New Mexico, Oregon,Pennsylvania, Rhode Island,Vermont, and Washington haveCalifornia Emissions Warrantycoverage. (New York adoptedCalifornia emission standards, butnot the California EmissionsWarranty. The Federal EmissionsControl Warranty applies to allnon-PZEV vehicles in New York.)

California Partial Zero EmissionVehicles (PZEV) have extendedcoverage on all emission relatedparts.

Important: California, Connecticut,Maine, Maryland, Massachusetts,New Jersey, New Mexico, NewYork, Rhode Island, and Vermonthave PZEV Emission WarrantyCoverage.

Your Rights and Obligations (ForVehicles Subject to CaliforniaExhaust Emission Standards)

The California Air Resources Boardand General Motors are pleased toexplain the emission control systemwarranty on your vehicle. InCalifornia, new motor vehicles mustbe designed, built, and equipped tomeet the State's stringent anti-smogstandards. GM must warrant theemission control system on yourvehicle for the periods of time andmileage listed provided there hasbeen no abuse, neglect, or impropermaintenance of your vehicle. Yourvehicle's emission control systemmay include parts such as the fuelinjection system, ignition system,catalytic converter, and enginecomputer. Also included are hoses,belts, connectors, and otheremission related assemblies.

Where a warrantable conditionexists, GM will repair your vehicle atno cost to you including diagnosis,parts, and labor.

Emission Control Systems Warranty 21

California Emission Defect andEmission Performance WarrantyCoverage

For cars and trucks with light duty ormedium duty emissions:. For 3 years or 50,000 miles

(5 years or 50,000 miles forDuramax Diesel), whichevercomes first:

‐ If your vehicle fails a smogcheck inspection, GM willmake all necessary repairsand adjustments to ensurethat your vehicle passes theinspection. This is yourEmission Control SystemPerformance Warranty.

‐ If any emission related part onyour vehicle is defective, GMwill repair or replace it. This isyour Short-term EmissionDefects Warranty.

. For 7 years or 70,000 miles,whichever comes first:

‐ If an emission related partlisted in this booklet speciallynoted with coverage for7 years or 70,000 miles isdefective, GM will repair orreplace it. This is yourLong-term Emission ControlSystem Defects Warranty.

. For 8 years or 80,000 miles,whichever comes first:

‐ If the catalytic converter,vehicle/powertrain controlmodule, transmission controlmodule or other onboardemissions diagnostic device,including emissions relatedsoftware, is found to bedefective, GM will repair orreplace it under the FederalEmission Control SystemWarranty.

. For 8 years or 100,000 miles,whichever comes first forCalifornia Low EmissionVehicle 2 (LEV2) vehiclesequipped with option code NUA:

‐ If an emission related partlisted in this booklet speciallynoted with 7 years/70,000 miles or 8 years/80,000 miles is defective, GMwill repair or replace it. This isyour Long-term EmissionControl System DefectWarranty.

. For 15 years or 150,000 miles,whichever comes first for aPartial Zero EmissionVehicle (PZEV):

‐ If any emission related part*listed in this booklet isdefective, GM will repair orreplace it. This is your (PZEV)Emission Control SystemDefects Warranty.


* PZEV Hybrid Batteries arecovered for 10 years or150,000 miles, whichever comesfirst.

Any authorized Buick dealer will, asnecessary under these warranties,replace, repair, or adjust to GMspecifications any genuine GM partsthat affect emissions.

The applicable warranty period shallbegin on the date the vehicle isdelivered to the first retail purchaseror, if the vehicle is first placed inservice as a demonstrator orcompany vehicle prior to sale atretail, on the date the vehicle isplaced in such service.

Owner's Warranty Responsibilities

As the vehicle owner, you areresponsible for the performanceof the scheduled maintenancelisted in your owner manual. GMrecommends that you retain allmaintenance receipts for yourvehicle, but GM cannot denywarranty coverage solely for thelack of receipts or for your failure toensure the performance of allscheduled maintenance.

You are responsible for presentingyour vehicle to a GM dealer sellingyour vehicle line as soon as aproblem exists. The warrantedrepairs should be completed in areasonable amount of time, not toexceed 30 days.

As the vehicle owner, you shouldalso be aware that GM may denywarranty coverage if your vehicle ora part has failed due to abuse,neglect, improper or insufficientmaintenance, or modifications notapproved by GM.

If you have any questions regardingyour rights and responsibilitiesunder these warranties, you shouldcontact the Customer AssistanceCenter at 1-800-222-1020 or, inCalifornia, write to:

State of California Air ResourcesBoardMobile Source Operations DivisionP.O. Box 8001El Monte, CA 91731-2990

Emission Warranty Parts List 23

Emission Warranty Parts List

The emission parts listed here arecovered under the Emission ControlSystem Warranty. The terms areexplained previously in this sectionunder the “Federal Emission ControlSystem Warranty” and the“California Emission Control SystemWarranty”.

Important: Certain parts may becovered beyond these warranties ifshown with asterisk(s) as follows:. (*) 7 years/70,000 miles,

whichever comes first, CaliforniaEmission Control SystemWarranty coverage.

. (**) 8 years/80,000 miles,whichever comes first, FederalEmission Control SystemWarranty coverage. (Alsoapplies to California certifiedlight duty and medium dutyvehicles.)

. (*) and (**) are 8 years/100,000 miles, whichever comesfirst, for California LEV2 vehiclesequipped with option code NUA.

All listed parts 15 years/150,000 miles, whichever comesfirst, on California PZEV (NU6)vehicles registered in a PZEV state.

The Emission Control SystemWarranty obligations do not apply toconditions resulting from tampering,abuse, neglect, or impropermaintenance; or any other itemlisted under “What Is Not Covered”under New Vehicle Limited Warrantyon page 4. The “Other Terms”presented under New VehicleLimited Warranty on page 4 alsoapply to the emission relatedwarranties.

Powertrain Control System

ABS Control Module **

Camshaft Position Actuator *

Camshaft Position Actuator Valve

Coolant Level Sensor

Data Link Connector

Engine Control Module (ECM) **

Engine Coolant Temperature Sensor

Fuel Control Module **

Intake Air Temperature Sensor

Malfunction Indicator Lamp

Manifold Absolute Pressure Sensor

Mass Air Flow Sensor

Oil Pressure Sensor Active FuelManagement™ (AFM) only

Oxygen Sensor(s)

Powertrain Control Module (PCM) **

Throttle Position Sensor

Vehicle Control Module (VCM) **

Vehicle Speed Sensor

Wheel Speed Sensor

24 Emission Warranty Parts List

Transmission Controls andTorque Management

GMLAN (CAN) CommunicationsCircuit

Manual Transmission Clutch Switch

Park/Neutral Switch

Torque Converter Clutch Solenoids

Torque Converter Clutch Switch

Transmission Control Module **

Transmission Fluid TemperatureSensor

Transmission Gear Selection Switch(Diesel)

Transmission Internal Mode Switch *

Transmission Pressure ControlSolenoids *

Transmission Pressure Switches *

Transmission Shift Solenoids *

Transmission Speed Sensor(Input) *

Transmission Speed Sensor(Output)

Fuel Management System

Common Rail Assembly (6.6LDURAMAX® Diesel) *

Diesel Fuel Injection Pump *

Diesel Fuel Injector ControlModule – EDU (6.6L DURAMAX®

Diesel) *

Direct Fuel Injector Assembly(6.6L DURAMAX® Diesel) *

Fuel Injector

Fuel Pressure Regulator

Fuel Pressure Sensor

Fuel Rail Assembly *

Fuel Temperature Sensor

Function Block (6.6L DURAMAX®

Diesel)

High Pressure Fuel Pump (SIDI) *

Air Management System

Active Air Shutters

Air Cleaner

Air Cleaner Resonator

Air Intake Ducts

Charge Air Control Actuator

Charge Air Control Solenoid Valve

Charge Air Control Valve

Charge Air Cooler *

Charge Air Cooler Fan

Idle Air Control Valve

Idle Speed Control Motor

Intake Air Heater

Intake Manifold *

Intake Manifold Gasket (7/70 Onlywith 3.5L LZE or 3.9L LGD *)

Intake Manifold Heater

Intake Manifold Tuning Valve

Supercharger Assembly *

Throttle Body * (Replacement Only)

Throttle Body Heater

Turbocharger Assembly *

Turbocharger Boost Sensor

Turbocharger Oil Separator

Vacuum Pump (6.6L DURAMAX®

Diesel)


Ignition System

Camshaft Position Sensor(s)

Crankshaft Position Sensor(s)

Glow Plug(s) (Diesel)

Glow Plug Controller (Diesel)

Ignition Coil(s)

Ignition Control Module

Knock Sensor

Spark Plug Wires

Spark Plugs

Catalytic Converter System

Catalytic Converter(s) and Muffler ifattached as assembly * **

Diesel Exhaust Temperature andPressure Sensors

Diesel Particulate Filter (DPF) *

Diesel Exhaust (DPF) Indirect FuelInjector

Diesel Exhaust Emission ReductionFluid Injector

Diesel Exhaust Emission ReductionFluid Tank

Diesel Exhaust NOx Sensors

Exhaust Manifold *

Exhaust Manifold with CatalyticConverter attached as assembly * **

Exhaust Manifold Gasket

Exhaust Pipes and/or Mufflers(when located between catalyticconverters and exhaust manifold)

Positive Crankcase Ventilation(PCV) System

Oil Filler Cap

PCV Filter

PCV Oil Separator

PCV Valve

Exhaust Gas Recirculation (EGR)System

EGR Feed and Delivery Pipes orCast-in Passages

EGR Valve

EGR Valve Cooler(6.6L DURAMAX® Diesel) *

EGR Vacuum Pump Assembly(6.6L DURAMAX® Diesel)

Secondary Air Injection System

Air Pump

Check Valves

Evaporative Emission ControlSystem (Gasoline Engines)

Canister

Canister Purge Solenoid Valve

Canister Vent Solenoid

Fuel Feed and Return Pipes andHoses

Fuel Filler Cap

Fuel Level Sensor

Fuel Limiter Vent Valve *

Fuel Tank(s) *

Fuel Tank Filler Pipe (with restrictor)

Fuel Tank Vacuum or PressureSensor


Hybrid

Auxiliary Transmission Fluid Pump *

Battery Cooling Fan

Battery Pack ControlModule (BPCM) **

Battery Pack Current Sensor

Brake Pedal Travel Sensor

Drive Motors *

Drive Motor Resolvers *

Drive Motor/Generator ControlModule (DMCM ‐ HCP,MCPA, MCPB) **

Electro-Hydraulic Brake ControlModule (EBCM) **

Energy Storage Control Module **

Fuel Filler Pipe Adapter Seal

Hybrid Batteries *

Hybrid Battery Temperature Sensors

Hybrid Battery Voltage Sensors

SGCM Coolant Circuit (fan, fanrelay and pump)

Starter Generator *

Starter Generator ControlModule (SGCM) **

Transmission SubstrateTemperature Sensor

Miscellaneous Items Used withAbove Components are Covered

Belts

Boots

Clamps

Connectors

Ducts

Fittings

Gaskets

Grommets

Hoses

Housings

Mounting Hardware

Pipes

Pulleys

Sealing Devices

Springs

Tubes

Wiring and Relays

Parts specified in your maintenanceschedule that require scheduledreplacement are covered up to theirfirst replacement interval or theapplicable emission warrantycoverage period, whichever comesfirst. If failure of one of these partsresults in failure of another part,both will be covered under theEmission Control System Warranty.

For detailed information concerningspecific parts covered by theseemission control system warranties,ask your dealer.


Replacement Parts

The emission control systems ofyour vehicle were designed, built,and tested using genuine GM parts*and the vehicle is certified as beingin conformity with applicable federaland California emissionrequirements. Accordingly, it isrecommended that anyreplacement parts used formaintenance or for the repair ofemission control systems be new,genuine GM parts.

The warranty obligations are notdependent upon the use of anyparticular brand of replacementparts. The owner may elect to usenon-genuine GM parts forreplacement purposes. Use ofreplacement parts which are not ofequivalent quality may impair theeffectiveness of emission controlsystems.

If other than new, genuine GM partsare used for maintenancereplacements or for the repair ofparts affecting emission control, the

owner should assure himself/herselfthat such parts are warranted bytheir manufacturer to be equivalentto genuine GM parts in performanceand durability.

* “Genuine GM parts”, when used inconnection with GM vehicles,means parts manufactured by or forGM, designed for use on GMvehicles, and distributed by anydivision or subsidiary of GM.

Maintenance and Repairs

Maintenance and repairs can beperformed by any qualified serviceoutlet; however, warranty repairsmust be performed by an authorizeddealer except in an emergencysituation when a warranted part or awarranty station is not reasonablyavailable to the vehicle owner.

In an emergency, where anauthorized dealer is not reasonablyavailable, repairs may be performedat any available serviceestablishment or by the owner,using any replacement part. Buickwill consider reimbursement for the

expense incurred, includingdiagnosis, not to exceed themanufacturer's suggested retailprice for all warranted partsreplaced and labor charges basedon Buick's recommended timeallowance for the warranty repairand the geographically appropriatelabor rate. A part not being availablewithin 10 days or a repair not beingcompleted within 30 daysconstitutes an emergency. Retainreceipts and failed parts in order toreceive compensation for warrantyrepairs reimbursable due to anemergency.

If, in an emergency situation, it isnecessary to have repairsperformed by other than a Buickdealer and you believe the repairsare covered by emission warranties,take the replaced parts and yourreceipt to a Buick dealer forreimbursement consideration. Thisapplies to both the FederalEmission Defect Warranty andFederal Emission PerformanceWarranty.


Receipts and records covering theperformance of regular maintenanceor emergency repairs should beretained in the event questions ariseconcerning maintenance. Thesereceipts and records should betransferred to each subsequentowner. GM will not deny warrantycoverage solely on the absence ofmaintenance records. However, GMmay deny a warranty claim if afailure to perform scheduledmaintenance resulted in the failureof a warranty part.

Claims Procedure

As with the other warrantiescovered in this booklet, take yourvehicle to any authorized Buickdealer facility to obtain serviceunder the emission warranty. Thisshould be done as soon as possibleafter failing an EPA-approved I/Mtest or a California smog check test,or at any time you suspect a defectin a part.

Those repairs qualifying under thewarranty will be performed by anyBuick dealer at no charge. Repairswhich do not qualify will be chargedto you. You will be notified as towhether or not the repair qualifiesunder the warranty within areasonable time, not to exceed30 days after receipt of the vehicleby the dealer, or within the timeperiod required by local or state law.

The only exceptions would be if yourequest or agree to an extension,or if a delay results from eventsbeyond the control of your dealer orGM. If you are not so notified, GMwill provide any required repairs atno charge.

In the event a warranty matter is nothandled to your satisfaction, refer tothe Customer SatisfactionProcedure on page 29.

For further information or to reportviolations of the Emission ControlSystem Warranty, you may contactthe EPA at:

Manager, Certification andComplianceDivision (6405J)Warranty ClaimsEnvironmental Protection AgencyAriel Rios Building1200 Pennsylvania Avenue, N.W.Washington, DC 20460

For a vehicle subject to theCalifornia Exhaust EmissionStandards, you may contact the:

State of California Air ResourcesBoardMobile Source Operations DivisionP.O. Box 8001El Monte, CA 91731-2990

Customer Satisfaction Procedure 29

Your satisfaction and goodwill areimportant to your dealer and toBuick. Normally, any concernswith the sales transaction or theoperation of your vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:

STEP ONE: Discuss yourconcern with a member of dealermanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service,or parts manager, contact theowner of the dealer facility or thegeneral manager.

STEP TWO: If after contacting amember of dealer management, itappears your concern cannot beresolved by the dealer withoutfurther help contact the BuickCustomer Assistance Center bycalling 1-800-521-7300. In Canada,contact GM of Canada CentralOffice by calling 1-800-263-3777:English, or 1-800-263-7854: French.

We encourage you to call thetoll-free number in order to giveyour inquiry prompt attention.Have the following informationavailable to give the CustomerAssistance Representative:. The Vehicle Identification

Number (VIN). This is availablefrom the vehicle registration ortitle, or the plate above the top ofthe instrument panel on thedriver side, and visible throughthe windshield.

. The dealer name and location

. The vehicle delivery date andpresent mileage

When contacting Buick, rememberthat your concern will likely beresolved at a dealer's facility. That iswhy we suggest you followStep One first if you have aconcern.

STEP THREE: Both GM and yourGM dealer are committed to makingsure you are completely satisfiedwith your new vehicle. However,if you continue to remain unsatisfiedafter following the procedureoutlined in Steps One and Two, youcan file with the Better BusinessBureau (BBB) Auto Line Program toenforce any additional rights youmay have.

30 Customer Satisfaction Procedure

The BBB Auto Line Program is anout of court program administeredby the Council of Better BusinessBureaus to settle automotivedisputes regarding vehicle repairs orthe interpretation of the New VehicleLimited Warranty. Although you maybe required to resort to this informaldispute resolution program prior tofiling a court action, use of theprogram is free of charge and yourcase will generally be heard within40 days. If you do not agree withthe decision given in your case, youmay reject it and proceed with anyother venue for relief availableto you.

Contact the BBB Auto Line Programusing the toll-free telephone numberor write them at the followingaddress:

BBB Auto Line ProgramCouncil of Better BusinessBureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1804

1-800-955-5100www.dr.bbb.org/goauto

This program is available in all50 states and the District ofColumbia. Eligibility is limited byvehicle age, mileage, and otherfactors. GM reserves the right tochange eligibility limitations and/orto discontinue its participation in thisprogram.

State Warranty Enforcement Laws 31

Laws in many states permit ownersto obtain a replacement vehicle or arefund of the purchase price undercertain circumstances. Theprovisions of these laws vary fromstate to state. To the extent allowedby state law, GM requires that youfirst provide us with writtennotification of any service difficultyyou have experienced so that wehave an opportunity to make anyneeded repairs before you areeligible for the remedies provided bythese laws. The address for writtennotification, is in CustomerAssistance Offices on page 34.

32 Warranty Information for California Only

California Civil Code Section1793.2(d) requires that, if GM or itsrepresentatives are unable to repaira new motor vehicle to conform tothe vehicle's applicable expresswarranties after a reasonablenumber of attempts, GM shall eitherreplace the new motor vehicle orreimburse the buyer the amountpaid or payable by the buyer.California Civil Code Section1793.22(b) creates a presumptionthat GM has had a reasonablenumber of attempts to conform thevehicle to its applicable expresswarranties if, within 18 months fromdelivery to the buyer or 18,000 miles

on the vehicle's odometer,whichever occurs first, one or moreof the following occurs:. The same nonconformity results

in a condition that is likely tocause death or serious bodilyinjury if the vehicle is drivenAND the nonconformity hasbeen subject to repair two ormore times by GM or its agentsAND the buyer or lessee hasdirectly notified GM of the needfor the repair of thenonconformity.

. The same nonconformity hasbeen subject to repair four ormore times by GM or its agentsAND the buyer has notified GMof the need for the repair of thenonconformity.

. The vehicle is out of service byreason of repair nonconformitiesby GM or its agents for acumulative total of more than30 calendar days after deliveryof the vehicle to the buyer.

NOTICE TO GENERAL MOTORSAS REQUIRED ABOVE SHALL BESENT TO THE FOLLOWINGADDRESS:

General Motors LLCP.O. Box 33170Detroit, MI 48232-5170

When you make an inquiry, you willneed to give the year, model, andmileage of your vehicle andyour VIN.

Special Coverage Adjustment Programs Beyond the Warranty Period 33

Buick is proud of the protectionafforded by its warranty coverages.In order to achieve maximumcustomer satisfaction, there may betimes when Buick will establish aspecial coverage adjustmentprogram to pay all or part of the costof certain repairs not covered by thewarranty or to reimburse certain

repair expenses you may haveincurred. Check with your Buickdealer or call the Buick CustomerAssistance Center to determinewhether any special coverageadjustment program is applicable toyour vehicle.

When you make an inquiry, you willneed to give the year, model, andmileage of your vehicle andyour VIN.

34 Customer Assistance Offices

Buick encourages customers to callthe toll-free telephone number forassistance. However, if you wish towrite or e-mail Buick, refer to theaddress below.

United States

Buick Customer Assistance CenterP.O. Box 33136Detroit, MI 48232-5136www.Buick.com

1-800-521-73001-800-832-8425 (For TextTelephone devices (TTYs))Roadside Assistance:1-800-252-1112

From Puerto Rico:

1-800-496-9992 (English)1-800-496-9993 (Spanish)

From U.S. Virgin Islands:

1-800-496-9994

Canada

Customer Communication Centre,CA1-163-005General Motors of Canada Limited1908 Colonel Sam DriveOshawa, Ontario L1H 8P7www.gm.ca

1-800-263-3777 (English)1-800-263-7854 (French)1-800-263-3830 (For TextTelephone devices (TTYs))Roadside Assistance:1-800-268-6800

Mexico, Central America, andCaribbean Islands/Countries(Except Puerto Rico and U.S.Virgin Islands)

General Motors de Mexico, S. deR.L. de C.V.Customer Assistance CenterAv. Ejercito Nacional #843Col. GranadaC.P. 11520 Mexico, D.F.

01-800-466-0818Long Distance: 011-52-53 29 0818

Customer Assistance for Text Telephone (TTY) Users 35

To assist customers who are deaf orhard of hearing and who use TextTelephones (TTYs), Buick has TTYequipment available at its CustomerAssistance Center and RoadsideAssistance Center.

The TTY for the Buick CustomerAssistance Center is:

1-800-832-8425 in the United States1-800-263-3830 in Canada

The TTY for the Buick RoadsideAssistance Center is:

1-888-889-2438 in the U.S.

36 Online Owner Center

Online Owner Center (U.S.) —www.gmownercenter.com/buick

Information and servicescustomized for your specificvehicle — all in one convenientplace.. Digital owner manual, warranty

information, and more. Online service and maintenance

records. Find Buick dealers for service

nationwide. Exclusive privileges and offers. Recall notices for your specific

vehicle. OnStar® and GM Cardmember

Services Earnings summaries

Other Helpful Links:

Buick — www.buick.com

Buick Merchandise —www.buickmerchandise.com

Help Center — www.buick.com/helpcenter. FAQ. Contact Us

My GM Canada (Canada) —www.gm.ca

My GM Canada is apassword-protected section ofwww.gm.ca where you can saveinformation on GM vehicles, getpersonalized offers, and use handytools and forms with greater ease.

Here are a few of the valuable toolsand services you will haveaccess to:. My Showroom: Find and save

information on vehicles andcurrent offers in your area.

. My Dealers: Save details suchas address and phone numberfor each of your preferred GMdealers.

. My Driveway: Access quick linksto parts and service estimates,check trade-in values,or schedule a serviceappointment by adding thevehicles you own to yourdriveway profile.

. My Preferences: Manage yourprofile and use tools and formswith greater ease.

To sign up, visit the My GM Canadasection within www.gm.ca.

Roadside Assistance Program 37

Buick is proud to offer the response,security, and convenience of Buick's24-Hour Roadside AssistanceProgram for a period of 5 years or100,000 miles, whichever comesfirst. Consult your dealer or refer tothe owner manual for details. TheBuick Roadside Assistance Centercan be reached by calling1-800-252-1112.

Roadside Assistance is not part ofor included in the coverage providedby the New Vehicle LimitedWarranty. General Motors andGeneral Motors of Canada Limitedreserve the right to make anychanges or discontinue theRoadside Assistance program atany time without notification.

38 Courtesy Transportation Program

If your vehicle requires warrantyrepairs during the 5 year/100,000 mile warranty coverageperiod, alternate transportation and/or reimbursement of certaintransportation expenses may beavailable under the CourtesyTransportation Program . Severaltransportation options are available.Consult your dealer or refer to theowner manual for details.

Courtesy Transportation is not partof or included in the coverageprovided by the New Vehicle LimitedWarranty. General Motors andGeneral Motors of Canada Limitedreserve the right to make anychanges or discontinue theCourtesy Transportation program atany time without notification.

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