IEEE Catalog Number: ISBN:

CFP11160-PRT 978-1-4244-9618-1

2011 44th Hawaii International Conference on System Sciences (HICSS 2011)

Kauai, Hawaii, USA 4-7 January 2011

Pages 1-764

1 /6

TABLE OF CONTENTS

COLLABORATION SYSTEMS AND TECHNOLOGIES ADVANCES IN TEACHING AND LEARNING TECHNOLOGIES A Cross-Cultural Collaborative Learning Project: Learning about Cultures, Research Methods .......................................................... 1

Margaret Kersten, Trudy O'Brien

A Study of Structured Lecture Podcasting to Facilitate Active Learning ................................................................................................. 10David J. Nickles, Daniel D. Suthers

Ammunition Multimedia Encyclopedia (AME): A Case Study .................................................................................................................. 20J. Lucca, R. Sharda, J. Ruffner, U. Shimp, D. Biros, A. Clower

Collaborative Learning through Wireless Grids .......................................................................................................................................... 30Angela U. Ramnarine-Rieks, Lee W. McKnight, Ruth V. Small

Designing Technological Support for Meaning Making in Museum Learning: An Activity-Theoretical Framework ........................ 40Victor Kaptelinin

Investigating the Trend of Non-Task Social Interactions in Online Collaborative Learning Environments ........................................ 50Babak Abedin

Mapping Learning Aids, Introducing Learning Styles as a Moderator..................................................................................................... 58Margit Kastner, Brigitte Stangl

Matching the Affordances of Wikis to Collaborative Learning: A Case Study of IT Project Students ................................................. 68Andreas U Kuswara, Debbie Richards

Using Interactive Graphical Tools to Overcome the "Collage Effect" in Collaborative Learning Environments ............................... 78Christopher R. Slade, Daniel D. Suthers

Virtual Team Role Play Using Second Life for Teaching Business Process Concepts ............................................................................. 88Amit Rudra, Bjørn Jaeger, Ashley Aitken, Vanessa Chang, Berit Helgheim

COGNITIVE PERSPECTIVES ON COLLABORATION A Field Investigation of the Nostalgia Effect ................................................................................................................................................. 96

Birud Sindhav, Bruce A. Reinig, Robert O. Briggs

A Team Mental Model Perspective of Pre-Quantitative Risk ...................................................................................................................104Lynne P. Cooper

Cognitive Load in Collaboration - Brainstorming......................................................................................................................................114Gwendolyn L. Kolfschoten

Developing Collaboration Awareness Support from a Cognitive Perspective ........................................................................................123Pedro Antunes, António Ferreira

The Role of Group Cognition in Enterprise Architecting..........................................................................................................................133J. Alberto Espinosa, Frank Armour, Wai Fong Boh

COLLABORATION AND COMPETITION IN GLOBAL SOFTWARE DEVELOPMENT Antecedents of ISD Offshoring Outcomes: Exploring Differences between India, China .....................................................................143

Kai Spohrer, Armin Heinzl, Yan Li

On Bilateral Effort Contribution to IT Outsourcing..................................................................................................................................153Gang Peng, Rammohan Kasuganti

Onshore-Offshore Competition: A Stage Model.........................................................................................................................................161Suling Zhang

COLLABORATION IN VIRTUAL WORLDS AND METAVERSES Examining Work Performance in Immersive Virtual Environments versus Face-to-Face Physical Environments through Laboratory Experimentation .........................................................................................................................................................169

Richard Bergin, Bryan Hudgens, Mark Nissen

If You Build It Will They Come? An Empirical Investigation of Facilitators, Inhibitors of Hedonic Virtual World Acceptance.......................................................................................................................................................................................................179

Samuel Goh, Tom Yoon

Leader-Member Relationships in Virtual World Teams ...........................................................................................................................188Samuel Goh, Molly Wasko

COLLABORATIVE MODELING Collaboration, Modeling in Ambient Systems: Vision, Concepts, Experiments .....................................................................................199

Bent Bruun Kristensen, Daniel May, Palle Nowack

Collaborative Modeling of Awareness in Critical Infrastructure Protection ..........................................................................................205Josune Hernantes, Ana Laugé, Leire Labaka, Eliot Rich, Finn Olav Sveen, Jose Mari Sarriegi, Ignacio J. Martinez-Moyano, Jose J. Gonzalez

Conflict Analysis at Collaborative Development of Domain Specific Models using Description Logics..............................................215Christian Bartelt

Philosophical Requirements of a Comprehensive D.I. System for Collaborative Modeling..................................................................224William Acar, Douglas A. Druckenmiller

CREATIVITY IN TEAMS AND ORGANIZATIONS Attention-Experience Disparities, the Influence of Idea Visibility on Idea Integration in Electronic Brainstorming: A Computational Model ................................................................................................................................................................................233

Elahe Javadi, Wai-Tat Fu, Judith Gebauer

Idea Engineering: A Case Study of a Practically Oriented University Course in Innovation ...............................................................243Graham Horton, René Chelvier, Stefan Werner Knoll, Jana Görs

Team Creative Processes: The Importance of Complementary, Shared Mental Models ......................................................................250Deanna M. Kennedy

The Impact of Stimuli Characteristics on the Ideation Process: An Evaluation of the Change of Perspective 'Analogy'..........................................................................................................................................................................................................260

Stefan Werner Knoll, Graham Horton

The Role of Thinking Style, Innovative Intentions for Optimal Creativity, Innovation in Organizations ..........................................270John E. Ettlie, Kevin S. Groves, Charles M. Vance

CROSS-ORGANIZATIONAL AND CROSS-BORDER IS/IT COLLABORATION Application Service Provider (ASP) in China: An Empirical Study of System, Service Satisfaction...................................................280

Xiao Tang, Chung-Yean Chiang, Zhenyu Liu, Jianzong Lin

Investigating the Differences between Success Factors of Conventional IS Outsourcing, Quasi-Outsourcing ...................................290Karin Väyrynen, Marianne Kinnula

IOS Resources, Electronic Cooperation, Performance: A Conceptual Model ........................................................................................300Dong-Heon Kwak, K. Ramamurthy

Knowledge Sharability in Cross-Organizational Collaboration: An Exploratory Field Study.............................................................310Imed Boughzala, Robert O. Briggs

Managing Dependencies in Inter-Organizational Collaboration: The Case of Shared Services for Application Hosting Collaboration in Australia ..............................................................................................................................................................320

Mark Borman, Frank Ulbrich

The Amount of Control in Offshore Software Development Projects: An Investigation of Twelve Projects ......................................330Robert Hartmann, Martin Wiener, Ulrich Remus

EMERGING ISSUES IN DISTRIBUTED GROUP DECISION-MAKING: OPPORTUNITIES AND CHALLENGES A Longitudinal Comparison of Leader-Follower Relationships between High, Low Performing Self-Managed Work Teams in Virtual Settings ...................................................................................................................................................................340

JoAnne Yong-Kwan Lim, Laku Chidambaram

Ambassadorial Leader Behavior, Its Relationship with Virtual Team Performance ............................................................................350Michael R. Ryan, Claudia Cogliser

Knowledge Sourcing, Knowledge Consumption in Computer-Mediated Complex Decision Making..................................................360Nathan W. Twyman, Jeffrey L. Jenkins, Jay F. Nunamaker Jr., Katherine Carl

The Comparison Study between the US, Japan on the Sense of Security, Anshin, with Non-Computer-Science Students ...........................................................................................................................................................................................................368

Yuko Murayama, Carl Hauser, Yasuhiro Fujihara, Dai Nishioka, Atsushi Inoue

GLOBAL VIRTUAL TEAMS A Culturally-Attuned Distributed Decision Making Model of Global Virtual Teams in World Summit on the Information Society ........................................................................................................................................................................................377

Norhayati Zakaria, Derrick L. Cogburn

Developing, Validating a Socio-Technical Model for Geographically Distributed Collaboration in Global Virtual Teams ...............................................................................................................................................................................................................387

Derrick L. Cogburn, Alecia Santuzzi, Fatima K. Espinoza Vasquez

Enhancing the Performance of Software Development Virtual Teams through the Use of Agile Methods: A Pilot Study ................................................................................................................................................................................................................397

Saggi Nevo, InduShobha Chengalur-Smith

Instant Messenger in Offshore Outsourced Software Development Projects: Experiences from a Case Study .................................407Erik Wende, Tom Philip

The Effect of Personal Disclosure within Teams: Can Faultlines in Geographically-Dispersed Teams Be Bridged?........................417Yi-Te Chiu, Sandy Staples

The Impact of Team Virtuality, Task Complexity on NPD Coordination Modes ..................................................................................427Céline Péréa, Caroline Mothe, Sébastien Brion

Trust over Time, Distance in Global Partially Distributed Teams ...........................................................................................................437Linda Plotnick, Starr Roxanne Hiltz, Rosalie J. Ocker

HUMAN-COMPUTER INTERACTION (HCI) A Model of Coping with Technological Interruptions ............................................................................................................................... 447

Ana Ortiz de Guinea, Jane Webster

An Explanatory Model of Collaborative Online Travel Planning by Millennials...................................................................................457Arnold Kamis, Jonathan Frank

Filing, Piling & Structuring: Strategies for Personal Document Management.......................................................................................468Sarah Henderson, Ananth Srinivasan

Purposeful Visualization ................................................................................................................................................................................478Xiaoyan Bai, David White, David Sundaram

Robot-Supported Cooperative Work: A Shared-Shopping Scenario.......................................................................................................488Hermann Kaindl, Roman Popp, David Raneburger, Dominik Ertl, Jürgen Falb, Alexander Szép, Cristian Bogdan

Showing a Progress Bar While Executing Stored Procedures! .................................................................................................................498Amin Roudaki, Mohsen M. Doroodchi, Juan Li

Spyware Knowledge in Anti-Spyware Program Adoption: Effects on Risk, Trust,, Intention to Use .................................................508Dong-Heon Kwak, Donna McAlister Kizzier, Euisung Jung

User Experience in Online Social Networks: A Qualitative Analysis of Key Activities, Associated Features .....................................518Victor Perotti, Neil Hair

What Are Your Intentions: An Empirical Analysis of the Distinction between Behavioral Intentions, Behavioral Goals?...............................................................................................................................................................................................................528

Damon E. Campbell, D. Veena Parboteeah, Alexander Dipascal

NEGOTIATION SUPPORT SYSTEMS AND EMERGENCY RESPONSE INFORMATION SYSTEMS Extrinsic or Intrinsic Motivation of E-Negotiation Experiments' Participants ......................................................................................538

Gregory E. Kersten, Shikui Wu, Clemens Oertel

On Grievance Protocols for Conflict Resolution in Open Multi-Agent Systems.....................................................................................548Adriana Giret, Pablo Noriega

Network-Centric Control for Multirobot Teams in Urban Search, Rescue ............................................................................................558Michael Lewis, Katia Sycara

PROCESSES AND SYSTEMS FOR COLLABORATION SUPPORT ARCADE: Action-Centered Rapid Collaborative Application Development, Execution......................................................................568

A. Mametjanov, Douglas Kjeldgaard, Todd Pettepier, Conan Albrecht, Stephan Lukosch, Robert Briggs

Collaboration Engineering for Innovation Design Processes Using the Outcome-Driven Approach...................................................578Jens Fähling, Jan Marco Leimeister, Helmut Krcmar

Collaborative e-Marketplaces Containing Clusters of SMEs: Drivers, Barriers in the Local Food Sector.........................................588Alexandra Petrakou, Patrik Brandt, Rune Gustavsson, Päivi Jokela

Design, Implementation of Java Sniper: A Community-Based Software Code Review Web Solution ................................................598Xuesong (Sonya) Zhang, Bradley Dorn, William Jester, Jason Van Pelt, Guillermo Gaeta, Daniel Firpo

Designing Effective Virtual Organizations as Sociotechnical Systems.....................................................................................................608John M. Carroll, Jing Wang

Managing Knowledge for Organization-Wide Ad Hoc Committees ........................................................................................................618Alok Sharma, Les Miller, Sree Nilakanta

Simulating Collaboration Processes to Understand, Predict Group Performance .................................................................................628Gwendolyn Kolfschoten, Stephan Lukosch, Mamadou Seck

The Collaborative Nature of Interruption Handling..................................................................................................................................636Carsten Ritterskamp

SOCIAL NETWORKS AND COLLABORATION: FROM UNIVERSITIES TO YOUTUBE An Analysis of the Openness of the Web2.0 Service Network Based on Two Sets of Indices for Measuring the Impact of Service Ownership ........................................................................................................................................................................646

Kibae Kim, Jörn Altmann, Junseok Hwang

Improving Weather, Climatic Information Quality with User-Generated Observations ......................................................................657Katarina Elevant, Marko Turpeinen

Leveraging Social Network Analysis to Improve the Implementation of Evidence-Based Practices, Systems in Healthcare .......................................................................................................................................................................................................667

Priscilla A. Arling, Bradley N. Doebbeling, Rebekah L. Fox

On the Correlation between Research Performance, Social Network Analysis Measures Applied to Research Collaboration Networks .................................................................................................................................................................................677

Alireza Abbasi, Jörn Altmann

Stigmergy, Collaboration: Tracing the Contingencies of Mediated Interaction .....................................................................................687Devan Rosen, Daniel D. Suthers

User Groups in Social Networks: An Experimental Study on YouTube .................................................................................................697Michael Steve Stanley Laine, Gunes Ercal, Bo Luo

Using Social Networking Technology to Enhance Learning in Higher Education: A Case Study Using Facebook ...........................707Peter Ractham, Daniel Firpo

Visualization, Analysis of Social Networks of Research Funding .............................................................................................................717James Folkstad, Stephen C. Hayne

TECHNOLOGY MEDIATED COLLABORATIONS IN HEALTHCARE (*CROSS-LISTED IN HEALTHCARE TRACK) A Patient Profile Ontology in the Heterogeneous Domain of Complex, Chronic Health Conditions ...................................................727

Tara Sampalli, Michael Shepherd, Jack Duffy

An Intelligence Risk Detection Framework to Improve Decision Efficiency in Healthcare Contexts: The Example of Pediatric Congenital Heart Disease..........................................................................................................................................................737

Fatemeh (Hoda) Moghimi, Nilmini Wickramasinghe, Hossein Seif Zadeh

Applying a Pervasive Technology Solution to Facilitate Better Healthcare Delivery to Native American Patients: The Example of DiaMonD .............................................................................................................................................................................745

Nilmini Wickramasinghe, Suresh Chalasani, Steve Goldberg, Sridevi Koritala

Improved Patient Outcomes through Collaborative Monitoring, Management of Subtle Behavioral, Physiological Health Changes ...............................................................................................................................................................................................755

Paul J. Fortier, Brendon Puntin, Osama Aljaroudi

Policy-Based Awareness: Implications in Rehabilitation Video Games...................................................................................................765Amir Talaei-Khoei, Pradeep Ray, Nandan Parameshwaran

DECISION TECHNOLOGY, MOBILE TECHNOILOGIES, AND SERVICE SCIENCE ADVANCED ANALYTICS FOR MANAGERIAL DECISION SUPPORT A Conceptual Model of Real World, High Stakes Deception Detection ...................................................................................................775

Joseph Thomas, David Biros

A Portfolio Theoretic Approach to Administering Advanced Analytics: The Case of Multi-Stage Campaign Management....................................................................................................................................................................................................785

Sule Balkan, Michael Goul

Commonsense Knowledge Supported Intelligent News Analysis for Portfolio Risk Prediction ...........................................................795Kun Chen, Zonghang Yang, Huaiqing Wang, Libo Liu

Comparisons of the Performance of Computational Intelligence Methods for Loan Granting Decisions...........................................804Jozef Zurada, K. Niki Kunene

Construct a Sequential Decision-Making Model: A Dynamic Bayesian Network Perspective .............................................................814Shing H Doong, Shu-Chun Ho

K-Means Clustering with Bagging, MapReduce.........................................................................................................................................824Hai-Guang Li, Gong-Qing Wu, Xue-Gang Hu, Jing Zhang, Lian Li, Xindong Wu

INFORMATION SECURITY AND CYBER CRIME A New Scheme for Anonymous Secure Group Communication ...............................................................................................................832

Xukai Zou, Mingrui Qi, Feng Li, Yan Sui, Kai Wang

An Evidential Reasoning Approach to Fraud Risk Assessment under Dempster-Shafer Theory: A General Framework ......................................................................................................................................................................................................841

Lei Gao, Theodore J. Mock, Rajendra P. Srivastava

Component-Oriented Monitoring of Binaries for Security .......................................................................................................................851Raghavendra Rajkumar, Andrew Wang, Jason D. Hiser, Anh Nguyen-Tuong, Jack W. Davidson, John C. Knight

Exploring Covert Channels ...........................................................................................................................................................................861Jason Jaskolka, Ridha Khedri

Function Extraction Technology: Computing the Behavior of Malware.................................................................................................871Rick Linger, Kirk Sayre, Tim Daly, Mark Pleszkoch

Identifying, Visualizing the Malicious Insider Threat Using Bipartite Graphs ......................................................................................880Kara Nance, Raffael Marty

Information Technology Failures: What the Media Says, Managers Know ...........................................................................................889Heli Tervo, Timo Wiander

IPv6: Nowhere to Run, Nowhere to Hide.....................................................................................................................................................898Stephen Groat, Matthew Dunlop, Randy Marchany, Joseph Tront

Log-Based Distributed Security Event Detection Using Simple Event Correlator .................................................................................908Justin Myers, Michael R. Grimaila, Robert F. Mills

StaticTrust: A Practical Framework for Trusted Networked Devices.....................................................................................................915Jack Harris, Raquel L. Hill

Validating Cyber Security Requirements: A Case Study ..........................................................................................................................925Robert K. Abercrombie, Frederick T. Sheldon, Ali Mili

INFORMATION SYSTEMS FOR SUSTAINABLE DEVELOPMENT A Decision Support System for Urban Climate Change Adaptation .......................................................................................................935

Ralf Denzer, Sascha Schlobinski, Lars Gidhagen

A Game-Theoretic Approach to Decision Support for Intelligent Water Distribution..........................................................................945Jing Lin, Sahra Sedigh, Ann Miller

A Service Access Control Framework for a Sensor Service Architecture ...............................................................................................955Ralf Denzer, Sascha Schlobinski, Reiner Güttler, Pascal Dihé, Martin Scholl, Sebastian Puhl

An Introduction to the Green IT Balanced Scorecard as a Strategic IT Management System.............................................................965Yulia Wati, Chulmo Koo

Citizen Energy: Towards Populist Interactive Micro-Energy Production ..............................................................................................975Eric Paulos, James Pierce

Learning Occupancy Prediction Models with Decision-Guidance Query Language .............................................................................985Abdullah Alrazgan, Ajay Nagarajan, Alexander Brodsky, Nathan E. Egge

Making Stakeholder Dialogue for Sustainability Issues Happen – Benefits, Reference Architecture, Pilot Implementation for Automated Sustainability Reporting à La Carte .....................................................................................................995

Ralf Isenmann, Jorge Marx Gómez, Daniel Süpke

Real-Time Data Collection for Product Carbon Footprints in Transportation Processes Based on OBD2, Smartphones..................................................................................................................................................................................................1006

Hendrik Hilpert, Lars Thoroe, Matthias Schumann

The Development of an EDSS: Lessons Learned, Implications for DSS Research...............................................................................1016Omar El-Gayar, Amit Deokar, Lucas Michels, Gene Fosnight

The Kukui Cup: A Dorm Energy Competition Focused on Sustainable Behavior Change, Energy Literacy ..................................1026Robert S. Brewer, George E. Lee, Philip M. Johnson

Electronic Transportation Marketplaces: How Can Green-IS Help to Promote Sustainable Logistics? ..........................................1036Michael Schwind, Andreas Stenger, Susanne Aponte

INTELLIGENT DECISION SUPPORT FOR LOGISTICS AND SUPPLY CHAIN MANAGEMENT Centralized Cooperative Positioning for Underwater Sensor Networks: A Weighted Gradient Approach......................................1044

Xing Tan, Jian Li, Petre Stoica

Decision Support for Bids in Process Plant Engineering .........................................................................................................................1053Dirk C. Mattfeld, Jiayi Yang

Discrete Lot-Sizing, Scheduling with Sequence-Dependent Setup Times, Costs Including Deterioration, Perishability Constraints .............................................................................................................................................................................1063

Julia Pahl, Stefan Voss, David L. Woodruff

Modeling, Analysis of Supply Chain Risk System under the Influence of Partners' Collaboration...................................................1073Benjamin P.-C. Yen, Bingcong Zeng

Optimal Arrangements for Assembling a Network in an Emergency....................................................................................................1083James F. Campbell, Jeffrey V. Nickerson

Reusing Relational Queries for Intuitive Decision Optimization............................................................................................................1093Alexander Brodsky, Nathan Egge, X. Sean Wang

Supporting the Supplier Scheduling Decisions in the E-Invoicing Implementation Projects - An Application of the ANP Method..................................................................................................................................................................................................1102

Hannu Kivijärvi, Petri Hallikainen, Esko Penttinen

The Information Value of Item-Level RFID in Retail Supply Chain Operations.................................................................................1114Christoph Goebel, Oliver Günther

TISCSoft: A Decision Support System for Transportation Infrastructure, Supply Chain System Planning ...................................1124Manjunath Kamath, Sandeep Srivathsan, Ricki G. Ingalls, Guoqiang Shen, P. Simin Pulat

MOBILE BUSINESS AND SERVICES: DEVELOPMENT, USE AND VALUE CREATION An Experimental Study of Financial Portfolio Selection with Visual Analytics for Decision Support ..............................................1133

Anya Savikhin, Hon Cheong Lam, Brian Fisher, David S. Ebert

Exploration of Location-Based Services Adoption ...................................................................................................................................1143Brad McKenna, Tuure Tuunanen, Lesley Gardner

Exploring the Impact of Usefulness, Enjoyment on Mobile Service Acceptance: A Comparative Study ..........................................1153Susanne J. B. Niklas, Stefan Strohmeier

IISIn - A Model for Analyzing ICT Intensive Service Innovations in n-Sided Markets .......................................................................1163Virpi Kristiina Tuunainen, Tuure Tuunanen

Process Improvement, Consumer-Oriented Design of an Inter-Organizational Information System for Emergency Medical Response .........................................................................................................................................................................................1173

Benjamin Schooley, Brian Hilton, Yousef Abed, Yoonmi Lee, Thomas Horan

The Role of Mobile Self-Efficacy in the Adoption of Location-Based Applications: An iPhone Experiment ...................................1183Mark Jeffrey Keith, Jeffry S. Babb Jr., Christopher Paul Furner, Amjad Abdullat

Towards a Taxonomy of Requirements for Hybrid Products .................................................................................................................1193Alexander Herzfeldt, Robert O. Briggs, Aaron Read, Helmut Krcmar

Towards Open Telco – Business Models of API Management Providers ..............................................................................................1203Yrjo Raivio, Sakari Luukkainen, Saku Seppälä

MULTI-CRITERIA DECISION SUPPORT SYSTEMS A Randomized Algorithm for Maximizing the Diversity of Recommendations....................................................................................1214

Khalid Alodhaibi, Alexander Brodsky, George A. Mihaila

How Do People Resolve Dilemmas? Eliciting Subjective Decision Factors ...........................................................................................1224Chen-Kuo Pai, Ronald Lee, David Hinds, Weidong Xia, Bruce Seaton

The Development, Application of a Multiple Criteria Model to Creating Teams.................................................................................1234Ronald K. Klimberg, George P. Sillup, Kevin J. Boyle, Ira Yermish

SERVICE SCIENCE, MANAGEMENT, AND ENGINEERING (SSME) An Integrative Model of Consumer's Adoption of RFID Credit Card Service .....................................................................................1244

Yu-Qian Zhu, Houn-Gee Chen

Coopetition Based Interaction Design for Optimal Customer Attraction .............................................................................................1253Yuting Lin, Soe-Tysr Yuan

Empathic Service Systems: 'Designing' Emotion in a Cancer Care Service System ............................................................................1263Patrick Stacey, Elif Bascavusoglu-Moreau, Bruce Tether

Generating Service Value Webs by Hierarchical Configuration: A Case in Intellectual Property Rights Clearing........................1273Jaap Gordijn, Pieter De Leenheer, Ivan Razo-Zapata

Groupsona: A Method for Discovering the Needs of Social Interaction Embedded Services .............................................................1283Jyun-Cheng Wang, Cheng-Hsin Chiang, Ching-Hui Chang, Pei-Wen Chung

Improving Service through Just-in-Time Concept in a Dynamic Operational Environment .............................................................1294Kar Way Tan, Na Fu, Hoong Chuin Lau

Information Needs in Service Systems – A Framework for Integrating Service, Manufacturing Business Processes .....................1303Jörg Becker, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver Müller

Metaphor-Based Alliance Partners Recommendation for Unique, Attractive Destination Image Building .....................................1313Yu-Chen Yeh, Pei-Hung Hsieh, Soe-Tsy Yuan

Risk-Reward Sharing in IT Service Contracts – A Service System View ..............................................................................................1324Gerhard Satzger, Axel Kieninger

The Economics of Service Level Engineering............................................................................................................................................1332Axel Kieninger, Jens Westernhagen, Gerhard Satzger

SERVICE SYSTEMS AND CLOUD COMPUTING SERVICES A Strategy for Deploying Secure Cloud-Based Natural Language Processing Systems for Applied Research Involving Clinical Text.................................................................................................................................................................................1342

David Carrell

Cloud Computing – The Business Perspective ..........................................................................................................................................1353Sean Marston, Zhi Li, Subhajyoti Bandyopadhyay, Anand Ghalsasi

Customizing IT Service Agreements as a Self Service by means of Productized Service Propositions..............................................1364Henrik Brocke, Falk Uebernickel, Walter Brenner

Functional "AJAX" in Secure Synchronous Programming ....................................................................................................................1374Supratik Mukhopadhyay, Ramesh Bharadwaj, Hasan Davulcu

Service with an E-Smile: Employee Authenticity, Customer Usage of Web-Based Services...............................................................1384Ofir Turel, Catherine E. Connelly, Glenda M. Fisk

Using Contextual Information for Service Recommendation .................................................................................................................1394Liwei Liu, Nikolay Mehandjiev, Ling Xu

DIGITAL MEDIA: CONTENT AND COMMUNICATION DIGITAL DIVIDE/S AND INCLUSION/S Different Paths to Broadband Access: The Impact of Governance, Policy on Broadband Diffusion in the Developed, Developing Worlds ...................................................................................................................................................................1403

David J. Yates, Girish J. Gulati, Joseph W. Weiss

Gender, Public Access Computing: An International Perspective .........................................................................................................1413Allison Terry, Ricardo Gomez

Technology Diffusion in the Society: Analyzing Digital Divide in the Context of Social Class ...........................................................1424Sunil Wattal, Yili Hong, Munir Mandviwalla, Abhijit Jain

DIGITAL LIBRARIES Breathing New Life into Static Materials ..................................................................................................................................................1434

Jieh Hsiang, Shu-Fen H. Lin

OCR Correction via Human Computational Game .................................................................................................................................1439Lin Tingji Jovian, Olivier Amprimo

Uncertainty, Affect,, Information Search ..................................................................................................................................................1449Margaret Meiling Luo, Diane Nahl, Sophea Chea

DOCUMENTING WORK AND WORKING DOCUMENTS Constructing Digital Documents: Emerging Themes in Documentary Practice...................................................................................1459

Paul Scifleet, Susan P. Williams

Documenting Work, Working Documents: Perspectives from Workplace Studies, CSCW,, Genre Studies ....................................1470Ciaran B. Trace

Trace Ethnography: Following Coordination through Documentary Practices...................................................................................1480R. Stuart Geiger, David Ribes

User Perceptions of an Enterprise Content Management System ..........................................................................................................1490Judy E. Scott

What Characterize Documents That Bridge Boundaries Compared to Documents That Do Not? An Exploratory Study of Documentation in FLOSS Teams ................................................................................................................................................1499

Carsten Østerlund, Kevin Crowston

INFORMATION ACCESS & RETRIEVAL A Four Group Cross-Over Design for Measuring Irreversible Treatments on Web Search Tasks ...................................................1509

Li Ma, David Mease, Daniel M. Russell

Human Speed-Accuracy Tradeoffs in Search ...........................................................................................................................................1518Christina Aperjis, Bernardo A. Huberman, Fang Wu

Strategies for Gaining Visibility on Flickr.................................................................................................................................................1528Sanna Malinen

User Behaviour during Web Search as Part of Information Gathering ................................................................................................1537Anwar Alhenshiri, Carolyn Watters, Michael Shepherd

VISUALIZING AND ANALYZING DIGITAL MEDIA ACROSS SCALES Describing Temporal Correlation Spatially in a Visual Analytics Environment..................................................................................1547

Abish Malik, Ross Maciejewski, Erin Hodgess, David S. Ebert

EdgeAnalyzer: Exploratory Analysis through Advanced Edge Interaction..........................................................................................1555Alexandros Panagiotidis, Harald Bosch, Steffen Koch, Thomas Ertl

Expanding the Scope: Interaction Design Perspectives for Visual Analytics ........................................................................................1565Tera Marie Green, Ron Wakkary, Richard Arias-Hernandez

Pair Analytics: Capturing Reasoning Processes in Collaborative Visual Analytics .............................................................................1575Richard Arias-Hernandez, Linda T. Kaastra, Tera M. Green, Brian Fisher

WordBridge: Using Composite Tag Clouds in Node-Link Diagrams for Visualizing Content, Relations in Text Corpora..........................................................................................................................................................................................................1585

KyungTae Kim, Sungahn Ko, Niklas Elmqvist, David S. Ebert

WEB INFORMATION CREDIBILITY ANALYSIS Clustering of Videos on a Video Sharing Site Using User-Contributed Comments .............................................................................1593

Keiji Sawada, Fuminori Kimura, Taro Tezuka, Akira Maeda

Combining Structured, Unstructured Information Sources for a Study of Data Quality: A Case Study of Zillow.Com ....................................................................................................................................................................................................1600

Irit Askira Gelman, Ningning Wu

Deformation Analysis of Modified Maps Based on Geographical Accuracy, Spatial Context ............................................................1612Daisuke Kitayama, Ryong Lee, Kazutoshi Sumiya

Discovering Inconsistency in Multimedia News Based on a Material-Opinion Model.........................................................................1621Ling Xu, Takayuki Yumoto, Shinya Aoki, Qiang Ma, Masatoshi Yoshikawa

Gist of a Thread in Social Network Services Based on Credibility of Wikipedia .................................................................................1631Akiyo Nadamoto, Yu Suzuki, Takeshi Abekawa

Sentiment Bias Detection in Support of News Credibility Judgment .....................................................................................................1641Jianwei Zhang, Yukiko Kawai, Shinsuke Nakajima, Yoshifumi Matsumoto, Katsumi Tanaka

User-Generated Ratings, the Evaluation of Credibility, Product Quality in Ecommerce Transactions ............................................1651Andrew J. Flanagin, Miriam J. Metzger, Rebekah Pure, Alex Markov

ELECTRONIC GOVERNMENT DEVELOPMENT METHODS FOR ELECTRONIC GOVERNMENT Looking for Clues to Failures in Large-Scale, Public Sector Projects: A Case Study ..........................................................................1661

Sandeep Purao, Kevin Desouza

The Entanglement of Enterprise Architecture, IT-Governance: The Cases of Norway, the Netherlands.........................................1671Gustav Aagesen, Anne Fleur van Veenstra, Marijn Janssen, John Krogstie

Transforming PICTURE to BPMN 2.0 as Part of the Model-Driven Development of Electronic Government Systems...........................................................................................................................................................................................................1681

Henning Heitkoetter

EMERGING TOPICS Beyond Agenda Setting: The Role of Political Blogs as Sources in Newspaper Coverage of Government ........................................1691

Kevin Wallsten

Building, Sustaining a Transnational, Interdisciplinary Research Group: Lessons Learned from a North American Experience .....................................................................................................................................................................................................1701

Jing Zhang, Luis F. Luna-Reyes, Manabu Nakashima, J. Ramon Gil-Garcia, Djoko Sigit Sayogo, Sehl Mellouli

Intentions to Adopt Open Source Software ERP Systems – A Case Study of Four Swedish Municipalities.....................................1711Monika Magnusson

Interoperability by 'Edgeware': Wireless Grids for Emergency Response ...........................................................................................1721Joseph Vincent Treglia, Lee W. McKnight, Andreas Kuehn, Angela Usha Ramnarine-Rieks, Murali Venkatesh, Tamal Bose

Knowledge, Information Sharing in Transnational Knowledge Networks: A Contextual Perspective .............................................1731Sharon S. Dawes, Mohammed Gharawi, Brian Burke

Taking the Best of Both Worlds: A Comparison, Integration of the U.S., EU Approaches to E-Voting Systems Evaluation......................................................................................................................................................................................................1741

Marco Prandini, Marco Ramilli

E-POLICY, E-GOVERNANCE, ETHICS, AND LAW Measuring e-Excise Tax Success Factors: Applying the DeLone & McLean Information Systems Success Model .........................1751

Vachiraporn Khayun, Peter Ractham

Monitoring of Electronic Communications at Universities: Policies, Perceptions of Privacy .............................................................1761Stan Kurkovsky, Ewa Syta

New Problems for Old? Defining e-Governance .......................................................................................................................................1771Frank Bannister, Regina Connolly

INTEROPERABILITY AND CLOUD INFRASTRUCTURE E-Procurement Adoption at the Municipal Level: Influence of Organizational, Technological, Environmental Factors ...........................................................................................................................................................................................................1781

Daniel J. Veit, Nils P. Parasie, Jan C. Huntgeburth

Interoperation of Organizational Data, Rules, Processes, Services for Achieving Inter-Organizational Coordination, Collaboration .......................................................................................................................................................................1791

Stanley Y. W. Su, Xuelian Xiao, Jeff DePree, Howard W. Beck, Carla Thomas, Andrew Coggeshall, Richard Bostock

Making the Decision to Contract for Cloud Services: Managing the Risk of an Extreme Form of IT Outsourcing........................1801Eric K. Clemons, Yuanyuan Chen

OPEN GOVERNMENT, TRANSPARENCY AND CITIZEN ENGAGEMENT Analyzing the Democratic Potential of the Internet: A Comparative Study of Offline, Online Modes .............................................1811

Taewoo Nam

Concept to Integrate Open Collaboration in Technology Roadmapping: Stakeholder Involvement in Strategic E-Government Planning ..................................................................................................................................................................................1821

Melanie Bicking, Maria A. Wimmer

Democracy.com: A Tale of Political Blogs, Content .................................................................................................................................1833Karine Nahon, Jeff Hemsley

New Ends, New Means, but Old Attitudes: Citizens' Views on Open Government, Government 2.0................................................1844Taewoo Nam

Open Government - Retooling Democracy for the 21st Century ............................................................................................................1854Dirk Heckmann

Tracing Opinion-Formation on Political Issues on the Internet: A Model, Methodology for Qualitative Analysis, Results ............................................................................................................................................................................................................1865

Michael Kaschesky, Reinhard Riedl

Uncovering Dynamics of Open Government, Transparency, Participation,, Collaboration ...............................................................1875Hans J. (Jochen) Scholl, Luis F. Luna-Reyes

SECURITY AND CRITICAL INFRASTRUCTURE A Taxonomy of Cyber Events Affecting Communities ............................................................................................................................1886

Keith Harrison, Gregory White

Identity Content Assurance, Tracking Systems (ICATSs) for Military Supply Chain Risk Management: A Preliminary Design .......................................................................................................................................................................................1895

Raymond R. Panko

On Petri Net Representations of Cryptographic Workflows in Electronic Government.....................................................................1901Peter Lory

Software Assurance: The Need for Definitions .........................................................................................................................................1911Wm. Arthur Conklin

Virtual Computing Laboratories Using VMware Lab Manager ............................................................................................................1918Stephen D. Burd, Gregory Gaillard, Eugene Rooney, Alessandro F. Seazzu

Visualizing Network Activity Using Parallel Coordinates .......................................................................................................................1927Sebastien Tricaud, Kara Nance, Philippe Saadé

XTRec: Secure Real-Time Execution Trace Recording on Commodity Platforms ..............................................................................1935Amit Vasudevan, Ning Qu, Adrian Perrig

SERVICES AND INFORMATION Citizen Perspectives on Trust in a Public Online Advanced Traveler Information System ................................................................1945

Benjamin Schooley, Dolly A. Harold, Thomas A. Horan, Richard Burkhard

Designing ERM Ontology to Evaluate Records Management System ...................................................................................................1954Jaffar Alalwan, Manoj Thomas

Development of a Disability Employment Information System: An Information Systems Design Theory Approach .....................1963Benjamin L. Schooley, Sue S. Feldman, Nagla S. Alnosayan

Electronic Service Delivery in the Public Sector: Understanding the Variance of Citizens' Resistance ............................................1973Martin Barth, Daniel Veit

SOCIAL NETWORKING AND GOVERNMENT Changes in Referents, Emotions over Time in Election-Related Social Networking Dialog ...............................................................1984

Scott P. Robertson

Online Organization of an Offline Protest: From Social to Traditional Media, Back .........................................................................1993Marko M. Skoric, Nathaniel D. Poor, Youqing Liao, Stanley Wei Hong Tang

Who's Contributing: Do Personality Traits Influence the Level, Type of Participation in Online Communities ............................2001Rowena Cullen, Sarah Morse

TRANSFORMATIONAL GOVERNMENT: STRATEGY, MANAGEMENT, ORGANIZATION, AND USERS Democratizing Process Innovation: A Comparative Study of Public Sector Business Process Management Networks ........................................................................................................................................................................................................2012

Bjoern Niehaves

E-Government – Just a Matter of Technology?........................................................................................................................................2021Arild Jansen Jansen

Governing Public Sector Interorganizational Network Infrastructures—The Importance of Formal, Legal Arrangements................................................................................................................................................................................................2030

M. Lynne Markus, Quang "Neo" Bui

How Is Information Shared across Boundaries? ......................................................................................................................................2040Tung-Mou Yang, Theresa A. Pardo

FUTURE ELECTRIC POWER SYSTEMS: SMART GRIDS, ENGINEERING, ECONOMICS, SECURITY ENGINEERING AND ECONOMICS INTERACTIONS Efficient Pricing, Capital Recovery for Infrastructure over Time: Incentives, Applications for Electric Transmission Expansion ..............................................................................................................................................................................2050

Richard E. Schuler

Good-Deal Investment Valuation in Stochastic Generation Capacity Expansion Problems ...............................................................2059Eric Druenne, Andreas Ehrenmann, Gauthier de Maere d'Aertrycke, Yves Smeers

Integrating Wind Power: Can Controllable Load Substitute for Transmission Upgrades? ...............................................................2068Tim D. Mount, Alberto J. Lamadrid, Surin Maneevitjit, Ray D. Zimmerman, Robert J. Thomas

Locational Carbon Footprint, Renewable Portfolio Policies: A Theory, its Implications for the Eastern Interconnection of the US ............................................................................................................................................................................2077

Aleksandr Rudkevich, Pablo A. Ruiz, Rebecca C. Carroll

On the Equilibrium Dynamics of Demand Response in Thermostatic Loads .......................................................................................2089David P. Chassin, Jason C. Fuller

Revenue Adequacy Constrained Optimal Transmission Switching .......................................................................................................2095Kory W. Hedman, Shmuel S. Oren, Richard P. O'Neill

Topological, Impedance Element Ranking (TIER) of the Bulk-Power System.....................................................................................2105Daniel R. Schwarting, Daniel K. Molzahn, Christopher L. DeMarco, Bernard C. Lesieutre

INTEGRATING EMERGING INFRASTRUCTURES A Case Study on the Grid Impact of PHEVs to Distribution Power System.........................................................................................2115

Dong Joo Kang, Sunju Park

A Privacy-Aware Architecture for Demand Response Systems..............................................................................................................2121Stephen Wicker, Robert Thomas

Clustering of Power System Data, Its Use in Load Pocket Identification ..............................................................................................2130Katherine M. Rogers, Thomas J. Overbye

Comparing Decision Rules for Siting Interconnected Wind Farms .......................................................................................................2140Paras Choudhary, Seth Blumsack, George Young

Smart Grid Infrastructure for Distribution Systems, Applications .......................................................................................................2150Sakis Meliopoulos, George Cokkinides, Renke Huang, Evangelos Farantatos, Sungyun Choi, Yonghee Lee, Xuebei Yu

Synchronised Measurement Technology for Analysis of Transmission Lines Faults...........................................................................2161Vladimir Terzija, Mladen Kezunovic

MONITORING AND CONTROL An Evolved Skeleton-Network Reconfiguration Strategy Based on Topological Characteristic of Complex Networks for Power System Restoration ...................................................................................................................................................2169

Yan Liu, Xueping Gu

Assessing the Impact of Wind Variability on Power System Small-Signal Reachability .....................................................................2178Yu Christine Chen, Alejandro D. Domínguez-García

Detecting, Mitigating Abnormal Events in Large Scale Networks: Budget Constrained Placement on Smart Grids .....................2186Nandakishore Santhi, Feng Pan

Increasing the Resolution of Wide-Area Situational Awareness of the Power Grid through Event Unmixing ................................2192Hairong Qi, Yilu Liu, Fran Li, Jiajia Luo, Li He, Kevin Tomsovic, Leon Tolbert, Qing Cao

North American SynchroPhasor Initiative – An Update of Progress.....................................................................................................2200Jeff Dagle

On Localized Techniques for Detection of Voltage Stability Related Problems ...................................................................................2204Yang Song, Miroslav M. Begovic, Petar M. Djuric

Synchrophasor Standards Development – IEEE C37.118 & IEC 61850 ...............................................................................................2212Kenneth E. Martin

The Discussion on the Key Issues Affecting the Accuracy, the Application of PMU Technology.......................................................2220Tianshu Bi, Hao Liu, Mladen Kezunovic

The Impact of Distributed Generation on Power Transmission Grid Dynamics..................................................................................2226D. E. Newman, B. A. Carreras, M. Kirchner, I. Dobson

Topological Models, Critical Slowing Down: Two Approaches to Power System Blackout Risk Analysis .......................................2234Paul Hines, Eduardo Cotilla-Sanchez, Seth Blumsack

Use of Modal Sensitivity to Operating Conditions for Damping Control in Power Systems...............................................................2244Zhenyu Huang, Ning Zhou, Francis Tuffner, Daniel Trudnowski

RELIABILITY, SECURITY AND TRUST Lessons to Learn for U.S. Electric Grid Critical Infrastructure Protection: Organizational Challenges for Utilities in Identification of Critical Assets, Adequate Security Measures...........................................................................................................2253

Brian McKay

Trust Management, Security in the Future Communication-Based "Smart" Electric Power Grid ..................................................2262Jose Fadul, Kenneth Hopkinson, Christopher Sheffield, James Moore, Todd Andel

INFORMATION TECHNOLOGY IN HEALTH CARE CYBERINFRASTRUCTURE FOR PUBLIC HEALTH AND HEALTH SERVICES Cyberinfrastructure for Secondary Use of EHR Data: SSA's Use of the Nationwide Health Information Network .......................2272

Sue S. Feldman, Thomas A. Horan

Design of Virtual Infrastructures for Public, Private Services: The Indian Health Care System ......................................................2279Ann Séror

Securing Health Care: Assessing Factors that Affect HIPAA Security Compliance in Academic Medical Centers........................2288James W. Brady

Will HITECH Heal Patient Data Hemorrhages?......................................................................................................................................2298M. Eric Johnson, Nicholas Willey

HCI AND CONSUMER HEALTH INFORMATICS ISSUES IN HEALTHCARE IT Designing for the Invincible: Health Engagement, Information Management .....................................................................................2308

Daniel O. Kutz, Hamid R. Ekbia

Physician Interaction with Electronic Health Records: The Influences on Digital Natives, Digital Immigrants..............................2318Cherie Noteboom, Sajda Qureshi

Prototyping an Online Elective Surgery Waitlist Management System ................................................................................................2328Manning Li, Andrzej Ceglowski, Tjung Rendy Lesmana

Strategies for Developing a Mobile e-Health Emergency Response Consultation System...................................................................2338Ann L. Fruhling, Sharmila Raman, Anthony R. Sambol

INNOVATIVE DATA ANALYSIS AND DATA MINING TOOLS IN BIOMEDICAL INFORMATICS A Model for the Ordering, Distribution of the Influenza Vaccine ..........................................................................................................2348

James Richard Gurr

A Novel Correlation Networks Approach for the Identification of Gene Targets ................................................................................2358Kathryn Dempsey, Stephen Bonasera, Dhundy Bastola, Hesham Ali

An Ontology-Based Electronic Medical Record for Chronic Disease Management.............................................................................2366Ashraf Mohammed Iqbal, Michael Shepherd, Syed Sibte Raza Abidi

Smoking Behavior, Friendship Formation: The Importance of Time Heterogeneity in Studying Social Network Dynamics .......................................................................................................................................................................................................2376

Joshua A. Lospinoso, Danielle J. Satchell

IT ADOPTION AND EVALUATION IN HEALTHCARE Analyzing the Clinical, Competitive Impact of Telemedicine –Experience with Treating Parkinson Disease Patients via Telemedicine ...........................................................................................................................................................................................2387

Balaraman Rajan, Abraham Seidmann, Earl R. Dorsey, Kevin M. Biglan, Jason Reminick

Beyond Meaningful Use: A Model for Evaluating Electronic Health Record Success .........................................................................2397Matthew J. Wills, Omar F. El-Gayar, Surendra Sarnikar

Developing IOIS as Collective Action: A Cross-Country Comparison in the Health Care Sector .....................................................2407Stefan Klein, Stefan Schellhammer

Effects of Mobile Computing on the Quality of Homecare Nursing Practice........................................................................................2417Guy Paré, Claude Sicotte, Marie-Pierre Moreault, Placide Poba-Nzaou, Mathieu Templier, Georgette Nahas

E-Healthcare Service: An Investigation of the Antecedents, Moderating Roles,, Consequences........................................................2428Chulmo Koo, Yulia Wati

Healthcare Professionals' Reactions to Health Enterprise System Implementations: A Theory of Cynicism Perspective.....................................................................................................................................................................................................2438

Omar A. Alnuaimi, Timothy Paul Cronan, David E. Douglas, Moez Limayem

Identifying, Evaluating the Threat of Transitive Information Leakage in Healthcare Systems .........................................................2448Thomas Lechler, Susanne Wetzel, Richard Jankowski

Individual Characteristics Associated with PHR Use in an Integrated Care Organization ................................................................2458Valerie M. Sue, Matthew T. Griffin, Jill Y. Allen

Investigating the Mediating Effect of the Accuracy of Information in the Relationship between IT, the Quality of Healthcare in Hospitals................................................................................................................................................................................2467

Linda W. Byrd, Terry Anthony Byrd, Laura Jacomé Madariaga, Victor W. A. Mbarika

Just What the Doctor Ordered': A Revised UTAUT for EMR System Adoption, Use by Doctors ....................................................2478Viswanath Venkatesh, Tracy A. Sykes, Xiaojun Zhang

Key IT Management Issues in Canadian Hospitals: A Delphi Study .....................................................................................................2488Mirou Jaana, Haitham Tamim, Guy Paré, Mari Teitelbaum

The Implementation of a Health-IT Academic Focus: A Case Study ....................................................................................................2499Leigh W. Cellucci, Ken Trimmer, Tracy Farnsworth, Adam Waldron

Value Realization from Adoption of Integrated Electronic Health Records .........................................................................................2510Susan A. Sherer

IT ARCHITECTURE AND APPLICATION IN HEALTHCARE ENVIRONMENTS Analyzing Block Scheduling Heuristics for Perioperative Scheduling Flexibility: A Case Study Perspective ..................................2520

Jim Ryan, Carmen Lewis, Barbara Doster, Sandra Daily

Complexity, Risk in Health Information Infrastructures: An Options Analysis ..................................................................................2530Bendik Bygstad, Ole Hanseth

Creating Reusable Annotated Corpora with the Clinical Document Architecture ..............................................................................2540Scott L. DuVall, Keith W. Boone, Adi Gundlapalli, Brett R. South, Shuying Shen, Jonathan R. Nebeker, Leonard W. D'Avolio, Matthew H. Samore

Data Models for the Pseudonymization of DICOM Data ........................................................................................................................2550Daniel Abouakil, Johannes Heurix, Thomas Neubauer

Diagnosing Stream-Mined Model Changes of Monitored Requirements for Cognitive Rehabilitation.............................................2561William N. Robinson, Arash Akhlaghi, Tianjie Deng, Ali Raza Syed

Handoffs, Medication Errors: A Community Hospital Case Study .......................................................................................................2572Alina M. Chircu, Janis L. Gogan, Ryan J. Baxter, Scott R. Boss

OG-Miner: An Intelligent Health Tool for Achieving Millennium Development Goals (MDGs) in m-Health Environments ................................................................................................................................................................................................2582

M. Jamal Afridi, Muddassar Farooq

Ontologies, Bayesian Networks in Medical Diagnosis ..............................................................................................................................2592G. Bucci, V. Sandrucci, E. Vicario

Preliminary Validation of a Method to Measure Information Value in Clinical Documentation.......................................................2600Kenric Hammond, Efthimis Efthimiadis, Ryan Laundry, Stephen Thielke, Charlene Weir, Peter Embi, Ashley Hedeen

VirtualMindTrial: Virtual Clinical Trials for Mental Healthcare .........................................................................................................2607Yugyung Lee, Nikhilesh Katakam, Deendayal Dinakarpandian, Dennis Owens

TECHNOLOGY MEDIATED COLLABORATIONS IN HEALTHCARE (*CROSS-LISTED IN COLLABORATION TRACK) Users as Heterogeneous Engineers - The Challenge of Designing Sustainable Information Systems in Health Care ......................2617

Kristoffer Røed, Gunnar Ellingsen

ELECTRONIC MARKETING Deriving Marketing Intelligence over Microblogs ....................................................................................................................................2627

Yung-Ming Li, Tsung-Ying Li

Is It the Review or the Reviewer? A Multi-Method Approach to Determine the Antecedents of Online Review Helpfulness ....................................................................................................................................................................................................2637

Laura Connors, Susan M. Mudambi, David Schuff

Recommendation Systems, Sales Concentration: The Moderating Effects of Consumers' Product Awareness, Acceptance to Recommendations ...............................................................................................................................................................2647

Ling-Ling Wu, Yuh-Jzer Joung, Tzung-En Chiang

Targeting the Strategies of a Bid Sniper ....................................................................................................................................................2657Jarrod Trevathan, Wayne Read, Yong Jin Lee, Ian Atkinson

The Effects of Compensation Disclosure, Consensus on Perceptions of Online Product Reviews......................................................2667Matthew L. Jensen

EMERGING RISKS AND SYSTEMIC CONCERNS IN INFORMATION SECURITY RESEARCH AND APPLICATIONS A Confirmatory Analysis of Information Systems Security Success Factors ........................................................................................2677

Kimberley D. Dunkerley, Gurvirender Tejay

A Functional Framework to Evade Network IDS ....................................................................................................................................2687Sergio Pastrana, Agustin Orfila, Arturo Ribagorda

Does a CIO Matter? Investigating the Impact of IT Security Breaches on Firm Performance Using Tobin's q..............................2697Humayun Zafar, Myung Ko, Kweku-Muata Osei-Bryson

Issues in the Development of Location Privacy Theory ...........................................................................................................................2704Robert Minch

Knowledge of Online Security Risks, Consumer Decision Making: An Experimental Study .............................................................2714Ping An Wang, Easwar Nyshadham

INNOVATION AND THE DIGITAL ECONOMY Collaboration with Customers – Understanding the Effect of Customer-Company Interaction in New Product Development..................................................................................................................................................................................................2724

Per Kristensson, Anders Gustafsson, Lars Witell

The Management of Open Value Creation ................................................................................................................................................2733Daniel Schlagwein, Detlef Schoder

Towards 'Open' IS Managers: An Exploration of Individual-Level Connectedness, Ambidexterity,, Performance .......................2744Richard Vidgen, Phillip Allen, Patrick Finnegan

OPEN MOVEMENTS: FLOSS, OPEN CONTENTS, OPEN ACCESS AND OPEN COMMUNITIES (*CROSS-LISTED IN SOFTWARE TRACK) Appropriation, Creativity: User-Initiated Contests in Scratch...............................................................................................................2754

Jeffrey V. Nickerson, Andrés Monroy-Hernández

From Conservation to Crowdsourcing: A Typology of Citizen Science.................................................................................................2764Andrea Wiggins, Kevin Crowston

SOCIAL NETWORKING AND COMMUNITIES A Social Capital Perspective of Participant Contribution in Open Source Communities: The Case of Linux .................................2774

Ray M. Chang, Sung-Byung Yang, Jae Yun Moon, Wonseok Oh, Alain Pinsonneault

Bridging the Knowledge Gap: Using Social Network Methodology for Detecting, Connecting, Facilitating Informal Networked Learning in Organizations.......................................................................................................................................................2784

Maarten de Laat

Developing an Online Community for Women in Computer, Information Sciences: A Design Rationale Analysis ........................2792Mary Beth Rosson, Elizabeth Thiry, Dejin Zhao, John M. Carroll

Establishing New Friendships—from Face-to-Face to Facebook: A Case Study of College Students ...............................................2802Bau-Min Tu, Hsiao-Chi Wu, Chingcha Hsieh, Pin-Hung Chen

Ethics in Social Networking: A Framework for Evaluating Online Information Disclosure ..............................................................2812Ludwig Christian Schaupp, Lemuria D. Carter, Dietrich L. Schaupp

EventGraphs: Charting Collections of Conference Connections............................................................................................................2819Derek Hansen, Marc A. Smith, Ben Shneiderman

Is Happiness Contagious Online? A Case of Twitter, the 2010 Winter Olympics ................................................................................2829Anatoliy Gruzd, Sophie Doiron, Philip Mai

Making an Entrance 2.0: The Linguistics of Introductory Success in Virtual Communities..............................................................2838James A. Dove, Dawn L. Eubanks, Niki Panteli, Leon A. Watts, Adam N. Joinson

Online Health Social Networks, Patient Health Decision Behavior: A Research Agenda ...................................................................2848Cory Allen Heidelberger, Omar El-Gayar, Surendra Sarnikar

Online Identity Construction, Expectation of Future Interaction ..........................................................................................................2855Caitlin McLaughlin, Jessica Vitak, Julia Crouse

Online Social Network Dependency: Theoretical Development, Testing of Competing Models.........................................................2865Dimple R. Thadani, Christy M. K. Cheung

Predicting Intentions to Apply for Jobs Using Social Networking Sites: An Exploratory Study .......................................................2874Maria Plummer, Starr Hiltz, Linda Plotnick

Social Networking Information Disclosure, Continuance Intention: A Disconnect..............................................................................2884D. Harrison McKnight, Nancy Lankton, John Tripp

The "S" in Social Network Games: Initiating, Maintaining,, Enhancing Relationships .....................................................................2894Donghee Yvette Wohn, Cliff Lampe, Rick Wash, Nicole Ellison, Jessica Vitak

The Ties That Bond: Re-Examining the Relationship between Facebook Use, Bonding Social Capital............................................2904Jessica Vitak, Nicole B. Ellison, Charles Steinfield

Travel Information Search – The Presence of Social Media ...................................................................................................................2914Pirkko Walden, Christer Carlsson, Alexandros Papageorgiou

Unfriending on Facebook: Friend Request, Online/Offline Behavior Analysis ....................................................................................2924Christopher Sibona, Steven Walczak

THE DIFFUSION, IMPACTS, ADOPTION AND USAGE OF ICTS UPON SOCIETY Applying the Perspective of Technology Sensemaking to Plurk User Behaviors: An Exploratory Study .........................................2934

Bau-Min Tu, Hsiao-Chi Wu, Chingcha Hsieh, Jui-Yi Lin

Demystifying the Possibilities of ICT4D in the Mountain Regions of Nepal .........................................................................................2942Devinder Thapa, Øystein Sæbø

One Laptop Per Child (OLPC): A Novel Computerization Movement? ...............................................................................................2952Kenneth L. Kraemer, Jason Dedrick, Prakul Sharma

Partial Adoption of E-Invoice: An Unexpected Phenomenon within IS Adoption ...............................................................................2962Miira Juntumaa, Anssi Öörni

Re-Invention of Applicable Innovations: The Case of Virtual Worlds ..................................................................................................2972Saggi Nevo, Dorit Nevo

The Impact of Mobile Phone Use on Individual Social Capital ..............................................................................................................2982Song Yang, Sherah Kurnia, Stephen P. Smith

Understanding the Adoption of Convergent Services: The Case of IPTV .............................................................................................2992Dongwon Lee

KNOWLEDGE SYSTEMS KM IN A CHANGING SOCIETY: USING KNOWLEDGE TO IMPACT SOCIETIES Knowledge Transfer: Examining a Public Vaccination Initiative in a Digital Age ..............................................................................3002

Suzanne Zyngier, Clare D'Souza, Priscilla Robinson, Morgan Schlotterlein

KNOWLEDGE AND INNOVATION SYSTEMS Defining Groups: Identifying Characteristics of the Mars Scientific Community ...............................................................................3012

Pamela R. Dowling, Charles J. Budney, Deborah S. Bass

Designing a Multi-Layered Ontology for the Science, Technology Innovation Concept Knowledge-Base........................................3021Pengyi Zhang, Yan Qu, Chen Huang

Evaluating a Disruptive Innovation: Function Extraction Technology in Software Development.....................................................3031Rosann Collins, Alan Hevner, Richard Linger

The Knowledge Demands of Expertise Seekers in Two Different Contexts: Knowledge Allocation versus Knowledge Retrieval ....................................................................................................................................................................................3039

Dorit Nevo, Izak Benbasat, Yair Wand

The Role of Innovation Governance, Knowledge Management for Innovation Success......................................................................3049Bernhard Moos, Heinz-Theo Wagner, Daniel Beimborn, Tim Weitzel

KNOWLEDGE FLOWS, TRANSFER, SHARING AND EXCHANGE IN ORGANIZATIONS A Review of Community of Practice in Organizations: Key Findings, Emerging Themes..................................................................3059

Anukrati Agrawal, K. D. Joshi

Accessing External Knowledge: Intention of Knowledge Exchange in Virtual Community of Practice ...........................................3069KwangWook Gang, T. Ravichandran

Knowledge Flow as Facilitator for Getting into Collaboration in Distributed Software Development .............................................3079Ramón R. Palacio, Alberto L. Morán, Aurora Vizcaíno, Víctor M. González

Knowledge Flows in Service Design - A Framework................................................................................................................................3089Eva-Maria Hempe

Knowledge Orchestration for Sustained Competitive Advantage ..........................................................................................................3099Max Erik Rohde, David Sundaram

Management Teams: The Case for Balancing or Unbalancing...............................................................................................................3109Ronald D. Freeze, Peggy Lane, Sharath Sasidharan

Separating the Effects of Professional Association from Organizational Culture in Knowledge Transfer: A Hierarchical Investigation ...........................................................................................................................................................................3118

Darin A. Ladd

The Effect of Knowledge Management Systems on Absorptive Capacity: The Case of a German Law Firm..................................3129Heinz-Theo Wagner, Thorsten Dum, André Schäfferling, Martin Schulz

The Role of Social Capital in Knowledge Sharing: A Meta-Analytic Review .......................................................................................3139Yi-Wen Fan, Cheng-Chieh Wu

KNOWLEDGE-INTENSIVE BUSINESS PROCESSES A Concept for Model Driven Design, Evaluation of Knowledge Transfer.............................................................................................3149

Julian Bahrs, Carsten Brockmann, Norbert Gronau

Developing a Process-Oriented Notation for Modeling Operational Risks – A Conceptual Metamodel Approach to Operational Risk Management in Knowledge Intensive Business Processes within the Financial Industry.....................................3159

Burkhard Weiss, Axel Winkelmann

Knowledge Intensive Business Processes: Theoretical Foundations, Research Challenges.................................................................3169Olivera Marjanovic, Ronald Freeze

Towards Adaptability, Control for Knowledge-Intensive Business Processes: Declarative Configurable Process Specifications.................................................................................................................................................................................................3179

Irina Rychkova, Selmin Nurcan

KNOWLEDGE MANAGEMENT VALUE SUCCESS AND PERFORMANCE MEASUREMENTS Adoption of an Electronic Knowledge Repository: A Feature-Based Approach ..................................................................................3189

Nicole F. Velasquez, Rajiv Sabherwal, Alexandra Durcikova

Antecedents, Outcomes of Boundary Objects in Knowledge Interaction in the Context of Software Systems Analysis ..........................................................................................................................................................................................................3199

Eugenia Y. Huang, Travis K. Huang

Case Study: Replacement Cost Based Approach to Risk Management of Knowledge Assets ............................................................3208Vladimir Riecicky

DSS & Knowledge Management in Inquiring Organizations: An Update ............................................................................................3218James F. Courtney, Kristen L. Brewer, Julia C. Graham, James L. Parrish

Internal, Collaborative, Competitive Knowledge Capability ..................................................................................................................3227R. Mitch Casselman, Danny Samson

Knowledge Management in R&D Organizations: A Management Control System Approach ..........................................................3237Ian P. McCarthy, Michael R. Johnson, Brian R. Gordon

Measuring Knowledge Management Maturity Levels in Organisation's Production Area Using Fuzzy Linguistic Variables ........................................................................................................................................................................................................3247

Tharanga Goonesekera, Suzanne Zyngier

Measuring Value of Knowledge-Based Initiatives - Evaluation of Existing Models, Development of a New Measurement Framework ...........................................................................................................................................................................3257

Nikolaus Fischer, Michael Hertlein, Stefan Smolnik, Murray E. Jennex

Organizational Social Computing, Employee Job Performance: The Knowledge Access Route .......................................................3267Hossam Ali-Hassan, Dorit Nevo, Henry Kim, Stephen Perelgut

The Lack of Knowledge? Change the Way You Work ............................................................................................................................3277Matjaz Roblek, Maja Zajec, Tomaz Kern

WEB 2.0/3.0 TECHNOLOGIES, MASHUPS, KM TOOLS, & DESIGN SCIENCES APPROACHES A Risk Management Framework for Design Science Research ..............................................................................................................3283

Richard Baskerville, Jan Pries-Heje, John Venable

An Information Systems Design Theory for Collaborative ePortfolio Systems ....................................................................................3293Xuesong (Sonya) Zhang, Lorne Olfman, Daniel Firpo

Applying Optimal Stopping Theory to Improve the Performance of Ontology Refinement Methods...............................................3303Albert Weichselbraun, Gerhard Wohlgenannt, Arno Scharl

Capturing Knowledge via an "Intrapedia": A Case Study .....................................................................................................................3313Mark B. Rober, Lynne P. Cooper

Towards a Network-Based Design Framework for Knowledge Systems ...............................................................................................3323Max Erik Rohde, David Sundaram

What Are the Business Benefits of Enterprise Mashups?........................................................................................................................3333Volker Hoyer, Katarina Stanoevska-Slabeva, Simone Kramer, Andrea Giessmann

ORGANIZATIONAL SYSTEMS AND TECHNOLOGY

BUSINESS INTELLIGENCE, DATA WAREHOUSING, AND PROCESS ANALYTICS Business Intelligence Maturity: Development, Evaluation of a Theoretical Model ..............................................................................3343

Gerrit Lahrmann, Frederik Marx, Robert Winter, Felix Wortmann

Combining BI Technologies with Microgeomatics at a Clothing Retailer.............................................................................................3353Thomas Foulquier, Louis Perreault, Claude Caron, Jessica Lévesque

Competing with BI, Analytics at Monster Worldwide .............................................................................................................................3363Alex Schick, Mark Frolick, Thilini Ariyachandra

Diffusion of Business Intelligence, Data Warehousing: An Exploratory Investigation of Research, Practice ..................................3373Michael L. Gonzales, Kallol Bagchi, Godwin Udo, Peeter Kirs

Exceptions, Other Rare, Irregular Events: Two Modes of Learning in Business Intelligence (Research in Progress)....................3382Joseph W. Clark

High-Utility Rule Mining for Cross-Selling ...............................................................................................................................................3392Dongwon Lee, Sung-Hyuk Park, Songchun Moon

Optimizing Access across Multiple Hierarchies in Data Warehouses ....................................................................................................3402Lipyeow Lim, Bishwaranjan Bhattacharjee

When Competitive Intelligence Meets Geospatial Intelligence ...............................................................................................................3412Christophe Othenin-Girard, Claude Caron, Manon G. Guillemette

BUSINESS PROCESS MANAGEMENT (BPM) Applying Structuration Theory to Investigate Business Process Change ..............................................................................................3422

Daniel Grgecic

BI-Enabled, Human-Centric Business Process Improvement in a Large Retail Company.................................................................3432Olivera Marjanovic, Richard Roose

Business Process Improvement: The Retailers' Perception.....................................................................................................................3441Feras Abou Moghdeb, Peter Green, Marta Indulska

Business Process Management beyond Boundaries? – A Multiple Case Study Exploration of Obstacles to Collaborative BPM .......................................................................................................................................................................................3451

Bjoern Niehaves, Jörn Henser

Business Process Management under the Microscope: The Potential of Social Network Analysis ....................................................3464Peter Busch, Peter Fettke

How BPM Impacts Jobs: An Exploratory Field Study ............................................................................................................................3474Willem Mertens, Joachim Van den Bergh, Stijn Viaene, Friederike Schröder-Pander

COMMUNICATION NETWORKS Interaction, Mediation,, Ties: An Analytic Hierarchy for Socio-Technical Systems ............................................................................3484

Daniel D. Suthers

Negotiating Social Belonging: Online, Offline,, In-Between ....................................................................................................................3494Michael A. Steafnone, Yu Chao Huang, Derek Lackaff

The Emotional Strength of Weak Ties: Reevaluating Social Support Online .......................................................................................3504Jarrid Wong, Mirit Shoham

The Utility of Communication Network Ties: Reconceptualizing the Social Network Tie Measure ..................................................3513Devan Rosen, Kar-Hai Chu

COMPETITIVE STRATEGY, ECONOMICS, AND IS A Prediction Market for Macro-Economic Variables ..............................................................................................................................3521

Florian Teschner, Stephan Stathel, Christof Weinhardt

Cooperative Advantage, Vertical Information System Standards: An Automotive Supply Chain Case Study................................3530Charles W. Steinfield, M. Lynne Markus, Rolf T. Wigand

Determinants of Firm Survival in E-Markets: An Analysis with Software Service Providers ...........................................................3540Rajiv Banker, Sunil Wattal, Iny Hwang

Determinants of Mode of Innovation in IT Firms ....................................................................................................................................3547Rajiv Banker, Sunil Wattal, Jose M. Plehn-Dujowich

Discovery of Music through Peers in an Online Community ..................................................................................................................3558Rajiv Garg, Michael D. Smith, Rahul Telang

Dynamic Innovation in a Two-Sided Platform..........................................................................................................................................3568Mei Lin, Shaojin Li, Andrew Whinston

From Primordial Soup to Platform-Based Competition: Exploring the Emergence of Products, Systems,, Platforms .......................................................................................................................................................................................................3577

C. Jason Woodard, Eric K. Clemons

Individual Privacy, Online Services ...........................................................................................................................................................3587Minh Chau, Eric K. Clemons

Internet-Facilitated Feedback Trading......................................................................................................................................................3597Xiaoquan (Michael) Zhang, Lihong Zhang

IT Outsourcing: Assessing the Antecedents, Impacts of Knowledge Integration .................................................................................3607Matt E. Thatcher, Hoon S. Cha, Manju K. Ahuja, David E. Pingry

Marketplaces or Web Services? Alternate Business Models for Electronic B2B Transactions ..........................................................3617Byungjoon Yoo, Vidyanand Choudhary, Tridas Mukhopadhyay

The Impacts of Shopbots on Online Consumer Search............................................................................................................................3627Jie Zhang, Bing Jing

The Quality of Electronic Markets .............................................................................................................................................................3637S. Sarah Zhang, Martin Wagener, Andreas Storkenmaier, Christof Weinhardt

The Value to Consumers of IT-Supported à la Carte Pricing: An Empirical Test of the Strategic Decommoditization Hypothesis...................................................................................................................................................................3647

Nelson Granados, Robert J. Kauffman, Hsiangchu Lai, Huangchi Lin

ENTERPRISE ARCHITECTURE: PROCESSES, APPROACHES AND PRODUCTS An Approach to Building Effective Enterprise Architectures ................................................................................................................3657

Susanne M. Glissmann, Jorge Sanz

Complementing the Open Group Architecture Framework with Best Practice Solution Building Blocks .......................................3667Sabine Buckl, Thomas Dierl, Florian Matthes, Christian M. Schweda

Enterprise Architecture Management's Impact on Information Technology Success .........................................................................3676Robert Lagerström, Teodor Sommestad, Markus Buschle, Mathias Ekstedt

Service Migration in a Cloud Architecture ...............................................................................................................................................3686Stephen Kaisler, William H. Money

Service Oriented Architecture, Business Innovation................................................................................................................................3696Bendik Bygstad, Tor-Morten Grønli

The Organizational Impact of Enterprise Architecture: A Research Framework ...............................................................................3706J. Alberto Espinosa, Wai Fong Boh, William DeLone

ERP/EAI SYSTEM ISSUES AND ANSWERS: A RESEARCH JOURNEY Acquiring ERP Business Process Knowledge: A Network Structure Analysis .....................................................................................3716

Pamela J. Schmidt, Fred D. Davis, Christine C. Davis, T. Paul Cronan

ERP Configuration: Does Situation Awareness Impact Team Performance? ......................................................................................3726Lionel Robert, Alexander McLeod, Ashley R. Davis

ERP Project Management in Public Sector – Key Issues, Strategies .....................................................................................................3734Saquib Anwar, Rubana Mohsin

ERP System Implementation in Make-to-Order SMEs: An Exploratory Case Study .........................................................................3744Ondrej Zach, Dag Håkon Olsen

ERP Systems in SMEs: A Literature Review ............................................................................................................................................3754Moutaz Haddara, Ondrej Zach

Playing Catch up: How Different Is Large Scale Enterprise Systems Implementation in Transition Countries, Organizations? ..............................................................................................................................................................................................3764

Piotr Soja, Marinos Themistocleous, Paulo Rupino Cunha

IMPLEMENTATION AND USAGE OF RFID IN THE HEALTHCARE INDUSTRY A Formal Model for Enabling RFID in Pharmaceutical Supply Chains ...............................................................................................3774

Matthieu-P. Schapranow, Alexander Zeier, Hasso Plattner

RFID-Embedded Decision Support for Tracking Surgical Equipment .................................................................................................3784Yannick Meiller, Sylvain Bureau, Wei Zhou, Selwyn Piramuthu

Unveiling the Potential of RFID-Enabled Intelligent Patient Management: Results of a Delphi Study ............................................3790Samuel Fosso Wamba, Eric W. T. Ngai

INFORMATION ISSUES IN SUPPLY CHAIN AND IN SERVICE SYSTEM DESIGN A Stochastic Model for Implementing Postponement Strategies in Distribution Networks ................................................................3800

Stefan Guericke, Achim Koberstein, Frank Schwartz, Stefan Voß

A Study to Compare Relative Importance of Criteria for Supplier Evaluation in e-Procurement ....................................................3810Ashis Kumar Pani, Arpan Kumar Kar

Co-Alignment of Supply Chain Strategies, the Knowledge Outcomes for Buyer-Supplier Network Relationships ........................3818James Aitken, Emanuela Todeva

Finance Sourcing in a Supply Chain ..........................................................................................................................................................3830Bing Jing, Rajiv Dewan, Abraham Seidmann

IS/IT Backsourcing – A Case of Outsourcing in Reverse? ......................................................................................................................3839Nick Butler, Frances Slack, John Walton

Literature Survey: Mathematical Models in the Analysis of Durable Goods with Applications to IS Research ..............................3849Ravi Mantena, Vera Tilson, Xiaobo Zheng

Pricing for Shipping Services of Online Retailers: Analytical, Empirical Approaches .......................................................................3859Yuliang "Oliver" Yao, Jie Zhang

Revisiting the Incentive to Tolerate Illegal Distribution of Software Products.....................................................................................3869Atanu Lahiri

The Evolution of Motorola's Global Financial Supply Chain Strategy .................................................................................................3878Ian D. Blackman, Christopher P. Holland, Tim Westcott

Towards a Reference Model for the Identification of Strategic Supply Chains for Value Bundles....................................................3888Holger Schrödl, Patrick Gugel, Klaus Turowski

Unexpected Motivations behind Joining Group Purchasing Organization (GPO) ..............................................................................3898Rajib L. Saha, Abraham Seidmann, Vera Tilson

IT AND PROJECT MANAGEMENT Addressing Complexity in ISD: An Empirical Case Study......................................................................................................................3906

Jill Owen, Henry Linger

Aligning Organizational Values in Systems Development Projects: An Empirical Study ...................................................................3915W. Alec Cram

Designing Project Management Systems ...................................................................................................................................................3925Gamze Karayaz, Charles B. Keating, Morgan Henrie

Developing an IT Portfolio Approach to Justify IT Investments............................................................................................................3935Hsin-Lu Chang, Jeff Chang, Kai Wang

Emotions in Leadership in an IOIS Project ..............................................................................................................................................3945Riitta Hekkala, Michael Newman, Cathy Urquhart, Ari Heiskanen

Leadership Behaviors in Information Technology Project Management: An Exploratory Study .....................................................3955Hazel Taylor, Jill Palzkill Woelfer

Managing Black Swan Information Technology Projects .......................................................................................................................3965Wilfred W. Wu, Gregory M. Rose, Kalle Lyytinen

Managing Interactive Innovation: From Project Management to Process Mobilization.....................................................................3975Maxine Robertson, Robert Galliers, Cliff Oswick, Harry Scarbrough

Stakeholders, Decisions, Narrations ...........................................................................................................................................................3985Anne Live Vaagaasar

IT GOVERNANCE AND ITS MECHANISMS Bridging Boundaries in Offshore Outsourcing Organizations: A Case Study of Promoting KM System Initiatives in Wipro Technologies .................................................................................................................................................................................3994

Zheng Wang, Eliane Jing Chen, Shan-Ling Pan, Yi Wu

Exploring the Relationships among Corporate Entrepreneurship, IT Governance,, Risk Management ..........................................4004Randy V. Bradley, Renée M. E. Pratt

How IT Enabled Investments Bring Value to the Business : A Literature Review ..............................................................................4014Kim Maes, Steven De Haes, Wim Van Grembergen

Maturing Business, IT Alignment Capability; the Practitioner's View .................................................................................................4024A. J. Gilbert Silvius, Jakobus Smit

Organizational Culture Impact on Business-IT Alignment: A Case Study of a Multinational Organization ...................................4034Mohamed El-Mekawy, Lazar Rusu

Planning, Implementing IT Governance in Brazilian Public Organizations.........................................................................................4045Paulo Henrique de Souza Bermejo, Adriano Olímpio Tonelli

Strategic ICT Alignment in Uncertain Environments: An Empirical Study in Emergency Management Organizations ................................................................................................................................................................................................4055

Marcus Vogt, Dieter Hertweck, Kieth Hales

The Social Network Structure of Alignment – A Literature Review......................................................................................................4066Katja Walentowitz, Daniel Beimborn, Anna Schroiff, Tim Weitzel

Towards a Multisourcing Maturity Model as an Instrument of IT Governance at a Multinational Enterprise ..............................4076Thomas Herz, Florian Hamel, Falk Uebernickel, Walter Brenner

Uncovering Modes of Interorganizational Governance of IT .................................................................................................................4086Anne-Marie Croteau, Jason Dubsky

What Are Important Governance, Management Mechanisms to Achieve IT Flexibility in Service-Oriented Architectures (SOA)?: An Empirical Exploration ...................................................................................................................................4096

Nils Joachim, Daniel Beimborn, Tim Weitzel

Why Benefits Realization from ERP in SMEs Doesn't Seem to Matter?...............................................................................................4106Moutaz Haddara, Tero Päivärinta

IT PERSONNEL: THE IT ARTIFACT THE FIELD CANNOT DO WITHOUT A Typology of Requisite Skills for Information Technology Professionals ...........................................................................................4116

Kevin P. Gallagher, Tim Goles, Stephen Hawk, Judith C. Simon, Kate M. Kaiser, Cynthia M. Beath, Wm. Benjamin Martz Jr.

Best Practices for Retaining Global IT Talent ..........................................................................................................................................4126Dawn Owens, Deepak Khazanchi

Illuminating the Other Road: The Role of Voice in IT Turnover...........................................................................................................4138Jo Ellen Moore

What Makes IT Personnel Adopt Scrum? A Framework of Drivers, Inhibitors to Developer Acceptance ......................................4145Sven Overhage, Sebastian Schlauderer, Dominik Birkmeier, Jonas Miller

ORGANIZATIONAL DESIGN AND ENGINEERING A Metamodel Based Perspective on the Adaptation of a Semantic Business Process Modeling Language to the Financial Sector ............................................................................................................................................................................................4155

Burkhard Weiss, Axel Winkelmann

An Investigation on Capacity Planning, Lead Times for Remanufacturing Systems Using System Dynamics ................................4165Roberto Poles, France Cheong

An Organizational Model for Managing IT Innovations in Non-IT Companies ..................................................................................4175Matthias Kiessling, Hannes Wilke, Lutz M. Kolbe

Analysis of IT/Business Alignment Situations as a Precondition for the Design, Engineering of Situated IT/Business Alignment Solutions ................................................................................................................................................................4185

Jan Saat, Robert Winter, Ulrik Franke, Robert Lagerström, Mathias Ekstedt

Towards a Maturity Model for E-Collaboration – A Design Science Research Approach..................................................................4194Stefanie Hain, Andrea Back

SOCIAL ISSUES FOR INFORMATION SYSTEMS Computational Modeling, Human Values: A Comparative Study of Corporate, Academic,, Government Research Labs ................................................................................................................................................................................................................4204

Kenneth R. Fleischmann, William A. Wallace, Justin M. Grimes

Investigating the Coping Mechanism Towards Technochanges: A Perspective of Social Network Theory ......................................4214Kee-Young Kwahk

Managing Organizational Change, Commitment in a Global IT Company .........................................................................................4224Jukka-Pekka Kauppinen, Hannu Kivijärvi, Jari Talvinen

Robotics as Moral Philosophy .....................................................................................................................................................................4234Alan E. Singer

Towards a Measurement Model of Corporate Social Software Success – Evidences from an Exploratory Multiple Case Study .....................................................................................................................................................................................................4243

Melanie Steinhüser, Stefan Smolnik, Uwe Hoppe

Unfolding the Organizing Vision for Straight-Through-Processing in Taiwan Financial Industry ...................................................4253Yu-Tzu Lin, Carol Hsu

THEORETICAL APPROACHES TO IS RESEARCH Beyond Resistance to Technology Appropriation.....................................................................................................................................4263

Jennie Carroll, Justin Fidock

Construct Transportability: A Choice That Matters ...............................................................................................................................4272Ronald Freeze, Robyn L. Raschke

Have IS Researchers Lost Bandura's Self-Efficacy Concept? A Discussion of the Definition, Measurement of Computer Self-Efficacy................................................................................................................................................................................4282

Jennifer L. Claggett, Dale L. Goodhue

Software Project Risk Drivers as Project Manager Stressors, Coping Resources................................................................................4292Suzanne Rivard, Yannik St-James, Ann-Frances Cameron

The Use of Theory in Social Studies of Web 2.0........................................................................................................................................4302EunRyung Chong, Bo Xie

Thinking about Measures, Measurement ..................................................................................................................................................4312Andrew Burton-Jones, Allen S. Lee

Towards an Evolutionary Theory of Interorganizational Information Systems (IOIS) ......................................................................4322Stefan Schellhammer

TOPICS IN ORGANIZATIONAL SYSTEMS AND TECHNOLOGY An Approach to Designing IT Interventions in Micro-Enterprises to Facilitate Development...........................................................4332

Mehruz Kamal

Governance, Risk & Compliance (GRC) Software – An Exploratory Study of Software Vendor, Market Research Perspectives ...................................................................................................................................................................................................4342

Nicolas Racz, Edgar Weippl, Andreas Seufert

How Does a Union Environment Affect Information System (IS) Implementation? A Longitudinal Case Study from the Institutional Framework Perspective .........................................................................................................................................4352

Linying Dong, Eric Mei

Increasing Research Relevance in DSS: Looking Forward by Reflecting on 40 Years of Progress ...................................................4362Karen Vizecky, Omar El-Gayar

Knowledge, Intellectual Capital,, Protection: A Literature Review .......................................................................................................4371Todd A. Little

The Rhetorics of System Adoption, Diffusion in the Taiwan Mutual Fund Industry ..........................................................................4378Jimmy Huang, Carol Hsu, Robert D Galliers, Yu-Tzu Lin, Sue Newell

SOFTWARE TECHNOLOGY AGILE SOFTWARE DEVELOPMENT: LEAN, DISTRIBUTED, AND SCALABLE An Educational Testbed for the Computational Analysis of Collaboration in Early Stages of Software Development Processes ................................................................................................................................................................................4388

Thomas Kowark, Jürgen Müller, Stephan Müller, Alexander Zeier

Embracing or Constraining Change: An Exploration of Methodologies for Maintaining Software..................................................4398Dana Edberg, Polina Ivanova

Hitting the Wall: What to Do When High Performing Scrum Teams Overwhelm Operations, Infrastructure ...............................4408Jeff Sutherland, Robert Frohman

Measuring the Impact of Scrum on Product Development at Adobe Systems ......................................................................................4414Peter Green

Supporting Scaling Agile with Portfolio Management: Case Paf.com ...................................................................................................4424Kristian Rautiainen, Joachim von Schantz, Jarno Vähäniitty

The Role of the Story Master: A Case Study of the Cognitive Load of Story Management Tasks.....................................................4434Aaron Read, Nicholas Arreola, Robert O. Briggs

Virtual Reality Meets Scrum: How a Senior Team Moved from Management to Leadership ...........................................................4444Dina Friis, Jens Ostergaard, Jeff Sutherland

ASSURANCE RESEARCH FOR DEPENDABLE SOFTWARE SYSTEMS (ARDSS) A Systemic Approach for Assessing Software Supply-Chain Risk .........................................................................................................4451

Christopher J. Alberts, Audrey J. Dorofee, Rita Creel, Robert J. Ellison, Carol Woody

Applying Formal Methods Informally .......................................................................................................................................................4459Matt Bishop, Brian Hay, Kara Nance

Developing a Security Meta-Language Framework .................................................................................................................................4467Robert Baird, Rose Gamble

KAFÉ: Kernel Analysis Front-End for Software Assurance ..................................................................................................................4477Luanne Burns, J. Aaron Pendergrass, Julian Grizzard

Text Mining Support for Software Requirements: Traceability Assurance..........................................................................................4486Dan Port, Allen Nikora, Jane Huffman Hayes, LiGuo Huang

CLOUD COMPUTING Cloud Hooks: Security, Privacy Issues in Cloud Computing ..................................................................................................................4497

Wayne A. Jansen

Model-Driven Development Meets Security: An Evaluation of Current Approaches .........................................................................4507Kresimir Kasal, Johannes Heurix, Thomas Neubauer

Storm Clouds Rising: Security Challenges for IaaS Cloud Computing .................................................................................................4516Brian Hay, Kara Nance, Matt Bishop

Using Multi Shares for Ensuring Privacy in Database-as-a-Service ......................................................................................................4523Mohammed Abdullatif ALzain, Eric Pardede

DIGITAL FORENSICS - EDUCATION AND RESEARCH Bridging Differences in Digital Forensics for Law Enforcement, National Security............................................................................4532

Stephen D. Burd, Darrin E. Jones, Alessandro F. Seazzu

E-Evidence, International Jurisdictions: Creating Laws for the 21st Century.....................................................................................4538Amelia Phillips

Legal Aspects of Digital Forensics: A Research Agenda..........................................................................................................................4543Kara Nance, Daniel J. Ryan

Leveraging Advances in Remote Virtualization to Improve Online Instruction of Information Assurance.....................................4549Vincent Nestler, Devshikha Bose

MemCorp: An Open Data Corpus for Memory Analysis........................................................................................................................4557Timothy Vidas

Third Party Application Forensics on Apple Mobile Devices .................................................................................................................4563Alex Levinson, Bill Stackpole, Daryl Johnson

OPEN MOVEMENTS: FLOSS, OPEN CONTENTS, OPEN ACCESS AND OPEN COMMUNITIES (*CROSS-LISTED IN INTERNET TRACK) A Rule-Based Natural Language Technique for Requirements Discovery, Classification in Open-Source Software Development Projects...................................................................................................................................................................................4572

Radu Vlas, William N. Robinson

Joining Free/Open Source Software Communities: An Analysis of Newbies' First Interactions on Project Mailing Lists ................................................................................................................................................................................................................4582

Carlos Jensen, Scott King, Victor Kuechler

Measuring the Effectiveness of the Defect-Fixing Process in Open Source Software Projects ...........................................................4592Amir Hossein Ghapanchi, Aybuke Aurum

Relating, Clustering Free/Libre Open Source Software Projects, Developers: A Social Network Perspective.................................4603Kuang-Yuan Huang, Namjoo Choi

PARALLEL AND DISTRIBUTED COMPUTATIONAL INTELLIGENCE A Goal-Oriented Execution Module Based on Agents .............................................................................................................................4613

Javier Palanca, Vicente Julian, Ana García-Fornes

Classification of Distributed Data Using Topic Modeling, Maximum Variation Sampling ................................................................4623Robert M. Patton, Justin M. Beaver, Thomas E. Potok

Visual Mining Intrusion Behaviors by Using Swarm Technology ..........................................................................................................4628Xiaohui Cui, Justin Beaver, Thomas Potok, Li Yang

SOFTWARE PRODUCT AND PROCESS ASSURANCE A Study on the Perceived Value of Software Quality Assurance at JPL ...............................................................................................4635

Dan Port, Joel Wilf

Bootstrapping Process Improvement Metrics: CMMI Level 4 Process Improvement Metrics in a Level 3 World .........................4645Jairus Hihn, Scott Lewicki, Scott Morgan

Quality Market: Design, Field Study of Prediction Market for Software Quality Control .................................................................4655Janaki Krishnamurthy, Easwar Nyshadham

Reducing Uncertainty in Architectural Decisions with AADL ...............................................................................................................4664Kenneth D. Evensen

SOFTWARE PRODUCT LINES: ENGINEERING, SERVICES, AND MANAGEMENT Evaluation of SPL Approaches for WebGIS Development: SIGTel, a Case Study ..............................................................................4673

Juan Manuel Moreno-Rivera, Elena Navarro

Which Test Artifacts Testing Service Providers Should Reuse, How? Experiences from a Case Study in the Chinese ICT Sourcing Market ....................................................................................................................................................................4683

Yikun Lu, Timo Käkölä

WIRELESS AD-HOC AND SENSOR NETWORKS An Evaluation of Different Functional Solutions for Satellite-Based Tolling in Europe .....................................................................4693

Marjan Hericko, Marjana Hericko, Ales Zivkovic

MPR+SP: Towards a Unified MPR-Based MANET Extension for OSPF ............................................................................................4703Juan Antonio Cordero, Thomas Clausen, Emmanuel Baccelli

Service-Oriented Middleware Approaches for Wireless Sensor Networks ...........................................................................................4713Nader Mohamed, Jameela Al-Jaroodi

Author Index