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2011-2012 Annual Report Investing in People

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Page 1: 2011-2012 Annual Report - Workforce development 2011 Annual Report.pdf · 2014-01-21 · 2011-2012 Annual Report Investing in People. ... profit organizations, along with the dedication

2011-2012

Annual Report

Investing in People

Page 2: 2011-2012 Annual Report - Workforce development 2011 Annual Report.pdf · 2014-01-21 · 2011-2012 Annual Report Investing in People. ... profit organizations, along with the dedication

2 / Eastern Carolina Workforce Development Board

Message from the Board Chair & Executive Director 3

About ECWDB 4

Board of Directors, Chief Elected Officials & Staff 6

ECWDB Organizational Chart 7

National Emergency Grant On-the-Job Training Program 8

Hurricane Irene National Emergency Grant 9

NC First Work Ready Communities Program 10

2011-12 Happenings 11

NC JobLink Career Center System 12

Services for Adults and Dislocated Workers 14

PY2011-2012 Training Programs Sponsored by WIA 15

WIA Adult/Dislocated Worker Success Stories 16

NC Incumbent Workforce Development Program 18

WIA Youth Services 19

WIA Youth Success Stories 20

WIA Youth Activities 21

Our Region 22

WIA Participant Data 24

2011-2012 Local Area Performance 25

2011- 2012 Financial Report 26

Table of Contents

On behalf of the Eastern Carolina Job Training Consortium, I would like

to take this opportunity to commend the Board and staff, JobLink

partners, and WIA service providers for another very successful year in

serving the citizens of our region.

~ Joseph Wiggins, Chairman, Eastern Carolina

Job Training Consortium

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Annual Report 2011-2012 / 3

Message from the Board Chair & Executive Director

Our Mission

Our mission is to ensure that our

workforce development system is

customer focused, demand-driven

and accountable in preparing our

current and future workforce to

meet the changing needs of a

highly competitive global

economy.

Our Vision

Our vision for the eastern counties

of North Carolina is a highly skilled

workforce with an educational

attainment level that meets the

needs of the 21st Century work-

place, so that local firms can

compete in a technologically

enhanced global economy.

Value Added

We add economic value to our

communities by ensuring that

quality education, job training and

employment opportunities are

available for job training seekers

and employers alike, thereby

improving the quality of life for

our citizens throughout Eastern

North Carolina.

Mona Padrick, Chairman

TO OUR

STAKEHOLDERS:

To Our Stakeholders:

We are pleased to present this 2011-2012 annual report. While the prin-

cipal focus of this report concerns our federally-mandated responsibility

to provide planning, oversight and evaluation of local workforce devel-

opment programs, including the local One-Stop Delivery System

(JobLink Career Center System in North Carolina), we have also high-

lighted other workforce development initiatives undertaken by the

Board to reflect the changing needs of workers and businesses.

Through our network of JobLink Career Centers, we served over 37,000

customers seeking assistance with employment and/or training services.

Over 1,100 individuals enrolled in our Workforce Investment Act (WIA)

Adult, Youth, Dislocated Worker and Incumbent Workforce Programs,

resulting in expenditures of over $4.1 million. Working together, the

Eastern Carolina Local Area met the State’s negotiated performance

goals in the areas of employment, retention, earnings, and customer sat-

isfaction.

We owe our success to the strong partnerships created throughout our

region among our chambers of commerce, employers, community col-

leges, public schools, economic development agencies, elected officials,

local governments, community based organizations, and numerous non-

profit organizations, along with the dedication of time and energy from

board leadership and dedicated staff.

On behalf of the Board, we would like to express our sincere apprecia-

tion to our staff for their dedication and contributions, and to our Job-

Link partners and service providers for the quality services they provided

to the citizens of the nine-county region. Finally, we would like to

thank our Board of Directors and the Eastern Carolina Job Training Con-

sortium for their leadership, invaluable counsel and commitment toward

achieving our mission of developing a skilled workforce for Eastern

North Carolina.

Sincerely,

Mona Padrick Tammy Childers

Chairman Executive Director

Tammy Childers, Executive Director

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4 / Eastern Carolina Workforce Development Board

About ECWDB

The Eastern Carolina Workforce Development Board (ECWDB) is a non-

profit organization located in New Bern, North Carolina. It is the desig-

nated administrative/fiscal agent for the Federal and State workforce de-

velopment funds appropriated by the North Carolina Department of

Commerce to operate employment and training services in a nine county

local area. A twenty-eight member board of directors governs the

ECWDB in partnership with the local elected officials.

The ECWDB contracts its programs with reputable organizations through-

out the nine counties who provide services in local JobLink Career Cen-

ters serving both the job/training seeker and the employer populations.

Members of the ECWDB are appointed by the elected officials of their

respective counties in accordance with criteria established by the Gover-

nor.

ECWDB membership includes representatives from business and industry,

education agencies, economic development agencies, vocational rehabili-

tation, and labor organizations. Membership is drawn from individuals

who have optimum policy-making authority from their organization.

The ECWDB's role is to ensure that the local workforce development sys-

tem is business-driven and responsive to meeting the employment and

training needs of both job seekers and employers.

The ECWDB:

coordinates rapid response meetings with employers who are down-

sizing or facing a plant closure

serves as a point of contact for business, industry and the public sector

to identify solutions that address their workforce needs

promotes strategies to encourage life-long learning and improve work-

place skills

assists in the development of new training programs to benefit the re-

gion's workforce

conducts planning, oversight and evaluation of local workforce devel-

opment programs to include the JobLink Career Center system

offers advice regarding workforce policy and programs to local elected

officials, employers, education and employment agencies, and citizens

coordinates with economic development efforts to promote the re-

gion's availability of qualified workers

reviews local agency plans and grant applications for workforce devel-

opment to ensure coordination of services

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Annual Report 2011-2012 / 5

Core Beliefs

The Board is accountable for providing leadership in building & maintaining a

quality workforce delivery system.

The development of a strong economy for NC depends upon having a supply

of educated & well-trained workers who possess the skills needed to make

NC’s business & industry globally competitive.

Public institutions and public resources play a critical role in the development

of an educated, well-trained workforce.

Improvements to the NC workforce development delivery system must focus

on the needs of job seekers and be based on factual, relevant & timely data.

The JobLink Career Center System is the primary portal that directs job seekers

to employment & training, provides business services to employers & links

those seeking employment with those seeking to hire.

NC workers and the workforce development system must adapt quickly to the

demands of the 21st Century economy and embrace continuous learning.

The North Carolina Workforce Development Delivery System includes all agen-

cies and organizations involved in increasing the quantity and quality of work-

ers in North Carolina, improving worker access to jobs and increasing worker

access to information about the availability of jobs and training opportunities.

**Adopted by the NC Commission on Workforce Development

Key Strategies

Engage business and community leaders in addressing workforce issues and

promote strategies to improve education levels and basic workplace skills.

Strengthen alliances with economic development to identify and address

the workforce needs of current and future industries.

Implement a community awareness plan that promotes education, life-long

learning and the workforce development services available for job-seekers

and employers.

Identify and implement effective employment and training strategies that

result in employment opportunities for all citizens.

To establish an accountability system that builds the capacity of the Work-

force Development Board and staff.

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6 / Eastern Carolina Workforce Development Board

Board of Directors, Chief Elected Officials & Staff

BOARD OF DIRECTORS

Carteret County:

Mike Kraszeski, Atlantic Veneer, Vice President

Myles Stempin, Carteret Co. Economic Dev., Ex. Dir.

Dwayne Oglesby, Fleet Readiness Center East, Organization & Workforce Planner & Analyst

Craven County:

Jeff French, Coastal Wholesale Grocery - Supervisor

Kimsey Welch, Vocational Rehabilitation, Retired

Ronald Knight, Communications Workers of America

Duplin County:

Alex Asbun, Vidant Duplin Hospital Dir. of Health Care Programs

Dr. Lawrence Rouse, James Sprunt CC, President

Al Searles, Murphy Brown, LLC. - VP, Transportation

Greene County:

Angela Bates, Greene Lamp, Inc., Executive Director

Judy Darden, Darden Bookkeeping, Owner

Jody Tyson - Taylor-Tyson Funeral Service

Jones County:

Frank Emory, Emory Construction, Owner

Thelma Simmons, Jones County DSS, Executive Director

Norma Sermon-Boyd, Jones Co Partnership Children, Dir.

Lenoir County:

Brantley Briley, Lenoir Community College, President

Bruce Parson, Blind Shop, Owner

Debbie Beech Burrell, FACILITATE, CEO

Onslow County:

Don Harris, Stanadyne Diesel, Retired

Ralph Leeds, Employment Security Commission, Manager

Mona Padrick, Jacksonville-Onslow Chamber, President

Dr. Kathy Spencer, Onslow County Schools, Superintendent

Pamlico County:

Wayne Brackin, Tideland EMC, Job Training & Safety Dir

Carla Byrnes, B & B Yacht Designs, Owner

Jason Hannah, Hannah Service Center, Owner

Wayne County:

Fletcher Bizzell, Excel-Linde, HR & Safety Manager

Gerald Jones, Southco Distributing Co. HR Director

Tara Myers, Vocational Rehabilitation, Facility Director

EASTERN CAROLINA

JOB TRAINING CONSORTIUM

CHIEF ELECTED OFFICIALS

Bill Smith, Carteret County

Johnnie Sampson, Jr., Craven County

David J. Fussell, Sr., Duplin County

Jerry Jones, Greene County

Joseph Wiggins, Jones County

George W. Graham, Jr., Lenoir County

Barbara Ikner, Onslow County

Christine Mele, Pamlico County

J.D. Evans, Wayne County

EASTERN CAROLINA WORKFORCE

DEVELOPMENT BOARD, INC.

MANAGEMENT STAFF

Back Row From Left to Right:

Wendy Walker-Fox, Veterans Initiative Coordinator,

Trina Hale, Accounting Technician, Joe McCarthy, Youth

Coordinator, Robert Kehres, Assistant Director.

Front Row From Left to Right:

Lisa Harvey, WIA Coordinator, Tammy Childers,

Executive Director, Ellen Sink, Administrative Assistant,

Debbie Simpkins, Fiscal Monitor

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Annual Report 2011-2012 / 7

ECWDB Organizational Chart

“The test of our progress is not whether we add more to the abundance of those who have

much; it is whether we provide enough for those who have too little.” Franklin Delano Roosevelt

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8 / Eastern Carolina Workforce Development Board

National Emergency Grant On-the-Job Training Program

In 2010, Secretary of Labor Hilda L. Solis announced $75 million in American Recovery and Reinvestment Act

of 2009 funds for On-the-Job (OJT) Training, National Emergency Grants (NEG). North Carolina was one of

41 states chosen to participate. These resources are to help long term dislocated workers get back to work, es-

pecially in geographic areas disproportionately impacted by the recession. North Carolina’s allocation was $3.1

million and selected four local areas to participate in the program – High Country, Western Piedmont, Region

C and Eastern Carolina.

Upon notification of the award, the Eastern Carolina Workforce Development Board contracted with the

North Carolina Employment Security Commission to operate this program through June 30, 2012. The OJT

program was designed to encourage businesses to hire workers by offering employer reimbursement for a por-

tion of employees’ wages while in training with reimbursement on a sliding scale up to 90% during training.

The program offered a method to jump start re-employment for 41 dislocated workers experiencing prolonged

unemployment by enabling employers to create training and job opportunities for these individuals.

Participating employers included:

AAR, Inc.

Alcoke Management, LLC

Always Online, LLC

Anchor Coupling, Inc.

Bluewater Associates

Buy Smart Realty

Carolina Technical

Davis Roofing & Wall Systems

Down East Heating & Air Conditioning

Drahtzug Stein

Royal Janitorial dba Facilio

Golden Heart Senior Care

Jacksonville Heating & Air

Latham Electrical Co.

Onslow Pines Rest Home, Inc. dba The ARC

Prestige Land Surveying

Proactive Technologies

SWFC, PA dba Croatan Primary Care

The Country Squire

The Flame

The Real Estate Center

Tire Country of Jacksonville, Inc.

Tradewind Aviation Maintenance

Urethane Innovations, Inc.

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Annual Report 2011-2012 / 9

Hurricane Irene National Emergency Grant

Hurricane Irene, a category 1 storm, brought devasta-

tion and destruction to coastal North Carolina and

over 100 miles inland in the eastern part of the state.

The storm, which brought massive flooding, impacted

thousands of North Carolinians and destroyed homes,

farms, businesses, bridges and roads. Thirty six counties

were affected by the storm including: Beaufort, Bertie,

Brunswick, Camden, Carteret, Chowan, Columbus,

Craven, Currituck, Dare, Duplin, Edgecombe, Gates,

Greene, Halifax, Hertford, Hyde, Johnston, Jones, Le-

noir, Martin, Nash, New Hanover, Northampton,

Onslow, Pamlico, Pasquotank, Pender, Perquimans,

Pitt, Sampson, Tyrell, Warren, Washington, Wayne

and Wilson.

On September 29, 2011, the North Carolina Depart-

ment of Commerce Division of Workforce Solutions

received a $2 million National Emergency Grant which

created temporary jobs for eligible dislocated workers,

to assist in storm recovery efforts. The designated

grant funded the 5 local workforce board areas with

the highest concentration of storm damage: Capital

Area Workforce Development Board, Eastern Carolina

Workforce Development Board, Region Q Workforce

Investment Board, Northeastern Workforce Invest-

ment Board and Turning Point Workforce Develop-

ment Board. Participant eligibility included individuals

temporarily or permanently dislocated from their jobs

due to storm destruction, qualified dislocated workers

and the long term unemployed.

A total of 124 participants were enrolled in the pro-

gram statewide which provided cleanup, restoration

and humanitarian services to storm ravaged victims

and communities. Of the 124, 43 participants were

enrolled from the Eastern Carolina Local Area. Public

agencies, already impacted by shrinking budgets, were

able to quickly recover from the devastation of the

storm, without the significant delays which had been

anticipated. Participants were afforded an opportunity

to earn competitive wages, learn new skills, and ex-

perience the satisfaction of feeling productive on the

job again, while providing a service to their commu-

nity. Several placements resulted in full-time perma-

nent employment.

Within the Eastern Carolina Local Area, participating local governments and non-profits included:

Carteret County Engineering Department

City of Goldsboro Public Works

City of Kinston

Craven County DSS

Craven County Planning Department

NC Conference of UMC, Disaster Recovery

Pamlico County Disaster Recovery Coalition

Pamlico County Inspections

Pamlico County Parks and Recreation

Pamlico County Planning Pamlico County Water De-

partment

Pamlico County Water Department

The Salvation Army Family Store

Town of Bayboro Maintenance Dept

Town of Freemont

Town of Swansboro

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10 / Eastern Carolina Workforce Development Board

North Carolina’s First Work Ready Communities Program

A Demonstration Project in the Eastern Region Fast Facts

8,189: Career Readiness Certificates (CRCs) earned* in

Eastern Region since launch of Work Ready Communities 132,100: Total CRCs across North Carolina 24%: Eastern Region portion of CRCs in state 95: Number of employers in the Eastern Region that use

the CRC *As of June 1, 2012.

Source: www.crcnc.com

Nearly 100 businesses across nine counties already have committed to using the CRC for recruit-

ment or promotions.

Work Ready Communities was first launched in Georgia and Oklahoma more than five years ago, as a pro-

gram administered by the states to encourage communities to increase the employment opportunities of their

workforce by meeting high school graduation and Career Readiness Certificate benchmarks. After two years of

planning, in November 2011, the Eastern Carolina Workforce Development Board, in partnership with North

Carolina’s Eastern Region, North Carolina’s Community College System, North Carolina’s Rural Center, and

Corporation of Enterprise Development launched a pilot program, based on earlier research and customization

of Work Ready goals to North Carolina standards.

The pilot aims to assess and award communities that meet Work Ready goals, evaluate the standards for certi-

fication, motivate rural county participation, and introduce Work Ready Communities to employers. Early

response to this pilot has been positive—all thirteen counties are participating and already offering promising

practices and key lessons learned for possible expansion of Work Ready Communities across the state. The

richness in this program is the synergy of efforts between 11 local community colleges, 13 county school sys-

tems, the region’s economic development agencies, three workforce development boards, over 100 businesses,

and other regional, state, and local leaders.

The benefits of the Work Ready Community certification extend to employers, students, job seekers, and

across communities. As job seekers earn CRCs and demonstrate their employment skills, employers win with

productive and committed employees. During this first year, nearly 100 businesses across nine counties have

committed to using the CRC for recruitment or promotions. To date, the Eastern Region is leading the State

with nearly 33,000 individuals who have earned their CRC, representing 24% of the State’s total CRCs issued.

To help citizens prepare to take the CRC, the Eastern Carolina Workforce Development Board has continued

it’s support of the Worldwide Interactive Network (WIN) for Work Keys. The internet-based WIN instruc-

tional courseware helps build workplace skills and prepare individuals for the ACTS WorkKeys assessments at

no cost to the individual. Since 1995, over 11,700 students and adults have been enrolled into the WIN pro-

gram.

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Annual Report 2011-2012 / 11

2011-12 Happenings

The 6th Annual Trades Day Competition

The 6th Annual Trades Day competition was held on March 24, 2012 at Coastal Carolina

Community College in Jacksonville where over 90 participants from Jones and Onslow

counties competed in six different categories for recognition, prizes and money awards.

Board Chair, Mona Padrick presided over the successful event. This year female and male

participants competed together in the masonry category. Local employers in the trades

were in attendance and talked to students about employment or internship opportunities

upon graduation. Some of the employers hired the students on a part-time basis throughout the school year

and/or during the summer months. All materials for the competition and prize awards were donated for each

category by local community organizations and businesses. The judges were instructors or individuals em-

ployed in the trades. The Eastern Carolina Workforce Development Board was one of the sponsors of the

event and provided trophies to the successful contestants.

Town Hall meeting with Congressman G. K. Butterfield

On April 9, 2012, the Eastern Carolina Workforce Development Board and Wayne County

JobLink Career Center hosted a Town Hall Meeting with Congressman G.K. Butterfield with

a focus on the WIA Dislocated Worker Program, Trade Adjustment Assistance Program, WIA

participants and employers. Congressman Butterfield discussed jobs and training opportuni-

ties for dislocated workers and shared information about the nation’s economy and the

newly proposed Universal Displaced Worker Program which sought to combine the WIA

Dislocated Worker and TAA programs into one piece of legislation.

Pamela Pearce with Anchor Coupling Company shared her positive experience with the On-the

-Job Training Program and the service provided by the Wayne County JobLink Career Center.

Speakers included participants from the WIA and TAA programs who spoke of their training

and educational opportunities and return to gainful employment. The event was well attended

with over 40 people attending and was covered by the local media.

U.S. Department of Education Assistant Secretary Visits the Eastern

Region

In June, North Carolina’s Eastern Region hosted US. Assistant Secretary for Vocational

and Adult Education Brenda Dann-Messier who toured several STEM East facilities in

Lenoir and Craven County and participated in a roundtable discussion with students,

teachers and private and public partners. “We need to find out what’s happening on the

ground,” Dann-Messier said of the reason for her visit. “We don’t have the answers in

Washington - they are on the ground with those of you doing this work on a daily ba-

sis.” The day started with a tour of Contentnea-Savannah K8 Schools’ math center, one

of the first in the state. The project-based center is housed at the school’s computer lab and allows students

to have hands-on experience with Math 1 which replaces Algebra 1 in the new common core standards.

Modules are based on topics such as sports statistics, unsolved mysteries, climate change and projectile mo-

tion. Dann-Messier called the lab “phenomenal.” The assistant secretary also had the opportunity to meet

with community leaders to discuss how STEM was formed in the local area.

Ms. Dan-Messier toured a Craven County STEM Lab which was implemented through the NCER through the

Golden LEAF Foundation. Chris Bailey, Career-Technical Education Director for Craven County Schools com-

mented that “The students are more in tune to STEM –type careers… and makes our area more attractive to

business and industry because we’ve made our students more employable.” Source: Kinston Free Press

Rowanda Newton, Dislocated Worker attending WCC shares her WIA experience

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12 / Eastern Carolina Workforce Development Board

NC JobLink Career Center System"

To improve North Carolina’s workforce and strengthen our state’s economy by developing a system of JobLink Career

Centers that offers labor market information, provides access to career training and job placement services, and serves

as the connection between employers and qualified workers."

Across the region, JobLink Career Center staff and

partners have worked together to create user friendly

facilities which provide job seekers, training seekers

and employers access to a variety of employment and

training services all under one roof. These efforts al-

low JobLink Career Center professionals to make the

best use of scarce resources during these economically

challenging times while continuing to deliver high

quality services to the citizens of Eastern North Caro-

lina. The goal of each Center is to offer a more con-

venient, efficient and effective way for customers to

look for a new or better job. For employers, the Cen-

ters provide a single place to address their employ-

ment and training needs that is unique for their type

of business.

When delivering employment and training services to

a broad range of customers, there are times connec-

tions to other community partners are necessary.

Across the region, partnerships with faith-based and

community-based organizations, as well as numerous

non-profit organizations played an important role in

delivering services through the JobLinks. Collectively,

these organizations offered a variety of supportive

services to include child care, counseling, food, tutor-

ing youth, emergency shelter, transportation, cloth-

ing, counseling, space for English as a Second Lan-

guage and/or Basic Skills classes, as well as space to

offer a variety of Alcohol and Substance Abuse

Anonymous programs, etc.

Within our network of JobLink Centers, several com-

munity-based organizations to include Greene Lamp,

Inc., Coastal Community Action, Inc., Eastern Caro-

lina Human Services, Wages, Inc., Coastal Women’s

Shelter, Telamon, etc. are active partners

and dedicated to serving those in most need. Their

importance cannot be underestimated, and the East-

ern Carolina Workforce Development Board em-

braces them as a critical partner in workforce devel-

opment.

t for filing and filling job orders

rapid response assis- tance for plant closings and mass lay- offs

worker training information

JOBLINK LOCATIONS:

Carteret County JobLink Career Center

Hosted by: NC Div. of Workforce Solutions

Morehead City

Craven County JobLink Career Center

Hosted by: NC Div. of Workforce Solutions

New Bern

Duplin County JobLink Career Center

Hosted by: NC Div. of Workforce Solutions

Kenansville

Greene County JobLink Career Center

Hosted by: Lenoir Community College

Snow Hill

Jones County JobLink Career Center

Hosted by: Lenoir Community College

Trenton

Lenoir County JobLink Career Center

Hosted by: Lenoir Community College

Kinston

Lenoir County JobLink Information Site

Hosted by: NC Div. of Workforce Solutions

Kinston

Onslow County JobLink Career Center

Hosted by: NC Div. of Workforce Solutions

Jacksonville

Onslow County JobLink Information Site

Hosted by: Coastal Carolina Community College

Jacksonville

Pamlico County JobLink Career Center

Hosted by: Pamlico Community College

Bayboro

Wayne County JobLink Career Center

Hosted by: NC Div. of Workforce Solutions

Goldsboro

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Annual Report 2011-2012 / 13

JobLink… Where job seekers and employers

connect!

Carteret County

The Carteret County Chamber of Commerce

and JobLink partners held their annual JobLink

Appreciation Luncheon where they recognized

local employers and successful WIA participants

for their successes. The Carteret County Board

of Commissioners also designated that week as

JobLink Appreciation Week by passing a resolu-

tion as a means of recognizing the county work-

force leaders for their contributions to the

County’s many successes.

Job Fairs

Sponsored by the Lenoir County JobLink and

hosted by Lenoir Community College held on

April 3, 2012. Over 103 public and private em-

ployers participated which included government

agencies, industrial firms, law enforcement, U.S.

Military, health care, restaurants with almost

1,000 jobseekers attending.

The 6th Annual Pamlico Community College

Job Fair - Sponsored by Pamlico Community

College, The Pamlico County JobLink Career

Center and the Displaced Homemaker Grant

Program.

The ECWDB and Craven County JobLink par-

ticipated in the 2012 Business Expo - New Bern

Convention Center

JobLink Career Center Customers Served

County Customers New Registra-

tions

Carteret 4,008 1,020

Craven 1,235 307

Duplin 6,363 1,149

Greene 532 112

Jones 311 93

Lenoir 10,368 2,727

Onslow 5,800 2,274

Pamlico 117 37

Wayne 8,643 1.988

TOTAL 37,377 9,707

2nd Annual Veterans Stand Down

Hosted by the Onslow County JobLink, more

than 40 services were available to the homeless

and indigent veterans in Onslow County which

included job opportunities and information,

health & dental screenings, begin VA paper-

work, pick up donated clothing, free hot lunch

and new this year, a warm shower at the Na-

tional Guard Armory. The event was a great

success and plans are already underway to hosts

next year’s event.

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14 / Eastern Carolina Workforce Development Board

Making a Difference

Services for Adults and Dislocated Workers

The Eastern Carolina Workforce Devel-

opment Board, Inc., extends a special

thank you and recognition to the follow-

ing WIA Service Providers who provided

quality training opportunities for Eastern

Carolina’s Adult and Dislocated Worker

WIA participants.

Carteret Community College

Coastal Carolina Community College

James Sprunt Community College

Lenoir Community College

NC Division of Workforce Solutions

( formerly NC Employment Security

Commission)

Pamlico Community College

Wayne Community College

Through local JobLink Career Centers, job-seekers

benefit from better coordination of programs and

services to ensure access to a seamless system of

workforce investment services. Some customers may

be job ready and referred quickly to an employer.

Others may need additional career planning services,

such as staff assistance with resume preparation,

career planning, job search, or referral to training.

For job-seekers who are unemployed or under-

employed, or for individuals who find themselves

displaced from their employment due to down-sizing

or plant closure, an individual training voucher may

be issued to the eligible customer for training by a

training provider of their choice sponsored through

the WIA.

During Program Year 2011-2012, WIA service

providers established individual training accounts for

270 adults, 301 dislocated workers. These individuals

participated in training programs that lead to a

certificate, diploma, or degree in high growth, in-

demand occupations within the local area.

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Annual Report 2011-2012 / 15

PY 2011-2012 Training Programs Sponsored by WIA

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16 / Eastern Carolina Workforce Development Board

Cheyenne Adams, a single par-

ent with three children to sup-

port, knew she had to com-

plete her education in order to

get a job that would lead to

self sufficiency. In the past, she

had allowed fear of failure to

hold her back. In August 2009,

she applied for and was accepted in the Emergency

Medical Science (EMS) program at Carteret Community

College.

Cheyenne’s first year in the EMS program went well, but

in her second year after completing her Intermediate

Certification, the program lost its program director and

things began to fall apart. Her fear made her want to

quit, but with the support of her WIA case manager and

her will and determination she continued and was able

to successfully complete her training. In May of 2011, she

received her Associate’s Degree in EMS. Hard times

weren’t quite over, but again she persevered, and on

January 30, 2012 she became a full-time paramedic with

Brunswick County EMS in Shallotte, NC.

Cheyenne Adams was recognized as an “Adult Success

Story” in the North Carolina Workforce Investment Act

Annual Report for Program Year 2011.

Success Stories

WIA Adult and Dislocated Worker Success Stories

Cheyenne Adams

Alissa Fender

Founded in 1783, the Town of Swans-

boro offers a historic downtown district

overlooking the water, numerous op-

portunities for coastal recreation, and a

progressive town government that

works to balance high quality commu-

nity growth with conservation of the

community’s natural and historic re-

sources.

Since 2009, the Town of Swansboro

has provided training opportunities for seven Work-

force Investment Act participants in either work ex-

perience or under the Hurricane Irene – Disaster Relief

Employment Grant. The Town has hired three of the

seven participants. The salaries and benefits have been

competitive and the employees seem to enjoy their

positions.

The Public Works Director, Mr. Ed-

wards worked with two former

participants and was instrumental in

recommending both of them to be

hired permanently. He is very inter-

ested in working with the WIA Pro-

gram to train more work experi-

ence participants in the future.

It has been proven to be a good

working relationship with The Town of Swansboro, a

win-win situation for all. We look forward to continu-

ing our collaborative efforts in the future.

Outstanding Employer - Town of

Swansboro, NC

Alissa Fender was employed with Embarq as a Cus-

tomer Service Representative for eight years when

the business closed its doors in November of 2009.

A young wife with two children, she was concerned

about the job opportunities in a downturned econ-

omy.

While attending a Rapid Response event at Embarq,

through the Onslow County JobLink Career Cen-

ter/Division of Workforce Solutions she learned of

the WIA Dislocated Worker Program and opportu-

nities for retraining. She enrolled in the Medical Of-

fice Administration curriculum offered at Coastal

Carolina Community College in Jacksonville.

Through determination, Alissa proved to be a

model student achieving good grades. Her motiva-

tion was so strong to complete training and find

employment, she took additional courses offered at

a second college to reach her goal.

Alissa was informed of a work experience available

with the Town of Swansboro. She interviewed and

was selected for an office assistant position with the

Public Works Department.

Alissa was hired full-time

with benefits by the

Town of Swansboro

when its new budget

was approved. She con-

tributes her success to

the WIA Dislocated

Worker Program and

now sees a future full of

hope and promise.

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Annual Report 2011-2012 / 17

William (Chris) Lee worked

with R & J Contracting as

an electrical supervisor for

a few weeks before being

laid off. He had been out

of work 55 weeks after

having ten years of experi-

ence as an electrician. Chris

was enrolled in the Reemployment Service Program

(RES) at the Onslow County JobLink Career Center.

Sandra Shepard, a WIA Case Manager, contacted the

RES Coordinator to request participants affected by

Hurricane Irene to participate in the Hurricane Irene

Disaster Relief Employment Program (HIDREP). Chris

was very excited about becoming employed again,

even if it was for a short period of time. An interview

was set with the Town of Swansboro, who requested

a maintenance position to assist with clean-up and re-

pair of storm damaged areas in the Swans. Lee began

work in October of 2011.

Lee impressed his supervisor and other workers. He

received a glowing evaluation and praise from his su-

pervisor. Consequently, his supervisor requested that

Lee be hired permanently since there was money avail-

able in the Town’s budget. After the details were

worked out and Lee had completed all work related

to Hurricane Irene damage, he was hired full-time with

the Town of Swansboro. Lee said this was one of the

best places he has ever worked.

Chris was recognized as a “Dislocated Worker Success

Story” in the North Carolina Workforce Investment

Act Annual Report for Program Year 2011.

Pherbia Chadwick

More Success Stories

Karen Beckman

In February 2008 at the age of 43,

Karen Beckman found herself in a

desperate situation. She was newly

married and suddenly unemployed

as her employer, Boaters World

filed for bankruptcy. She felt dis-

heartened and unsure of the fu-

ture.

Karen was informed of the WIA

Dislocated Worker program. Hold-

ing a high school diploma, she was

excited about the prospect of re-

turning to school and getting a de-

gree. On April 30, 2009, she en-

tered the WIA Dislocated Worker program to pursue

her interest in administration and health care. She en-

rolled in the Medical Office Administration program.

While the journey was not easy, she remained ex-

tremely dedicated and focused on achieving her goals.

She received her AAS degree from Pitt Community Col-

lege in the fall of 2011.

Karen is now employed at Carolina Physical Therapy in

Morehead City as the Front Office Coordinator making

a good wage with benefits. After graduating from col-

lege, she obtained her Certified Professional Coding

Certificate. Through the WIA Dislocated Worker pro-

gram, Karen states she was given the opportunity to

receive an outstanding education, and get a job in a

field she truly loves. As she so aptly puts, “I am so

happy to be back in the workforce and giving back to

my community.”

Pherbia Chadwick was

laid off from her posi-

tion as a Customer Ser-

vice Representative at

Cooper Crouse-Hinds,

LLC on November 14,

2008. While attending

a Rapid Response infor-

mational session onsite,

she learned about the Lenoir County JobLink Career

Center and the WIA Dislocated Worker Program.

Pherbia, a single woman, mother and grandmother

who lives independently, had the will and determi-

nation to complete anything she tried but often,

needed to be convinced that she can reach for the

stars even though she’s past the age of 50. Some

days, you can see tired all over her, but she contin-

ues to smile and says everything is alright. Her hu-

mility makes it easy to assist her, as she steadily con-

tends, “there may be someone who needs it more

than me.” When her Unemployment Insurance

benefits were exhausted, Pherbia still managed to

complete training and maintain A’s and B’s in her

studies.

On December 31, 2011 with a GPA of 3.59, she re-

alized one of her dreams by graduating from Lenoir

Community College with her AAS in Medical Office

Administration. She is a member of the Phi Theta

Kappa Honors Society.

William (Chris) Lee

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18 / Eastern Carolina Workforce Development Board

Gregory Poole Equipment Company Marine Power is involved in the sale and service of marine engines for the

pleasure craft industry. The company is based in Beaufort with facilities in Wilmington and Wanchese for diesel

sales, service, and parts. In addition, it acts as a service provider for Yamaha, Mercury, Honda, Suzuki, Crusader

and Mercury's (MerCruiser lines) of inboard marine engines in North Carolina. Gregory Poole Marine Power

also has locations in Southport, NC (Marine service yard) Wilmington, NC (Marine service yard) Wrightsville

Beach, NC (Outboard sales, service and parts) Morehead City, NC (Outboard sales, service and parts) Front

Street Village Beaufort, NC (Outboard sales, service, and parts). They are the largest CAT Marine service

provider in the US. Gregory Poole Marine Power is known worldwide as the leader in service. Gregory Poole

Equipment Company targeted 28 employees in the areas of Marine Electrical Certification, CAT Electric Power

II, and CAT 3600 Master Mechanic Certification. These technical certifications will positively impact their

ability to compete for large contracts and also allow them diversity in bidding for new contracts. These factors

will contribute to less slow times for their technicians, diverse revenue streams, and decreased possibility of

layoffs.

Worth Products, LLC is a small privately held fabrication and CNC manufacturing facility located in Snow Hill,

opened in 2003 by Ken Letchworth. The company originated in Hookerton and moved to Maury in 2004, and

to Snow Hill in 2006. Worth Products has expert experience in Tool Design and Product Design. They have the

capabilities to design molds, dies and many other tools. Current customers include AAR, Kidde and Spirit

Aerospace which specifically requested ISO / AS certification in order to expand business with them. In addition,

military installations in North Carolina that do depot level aircraft maintenance have the same requirements as

do their prime contractors such as McDonnell Douglas, Boeing and Sikorsky. Worth Products, LLC targeted 10

employees in the ISO 9001:2008 Quality Management System (QMS) program and its ISO Internal Auditor

Team. They also completed training in the AS9100 (aerospace supplier quality system) which became more

complex with the implementation of Revision C in 2010. Establishing the ISO/AS systems will qualify Worth

Products to directly bid on government and aerospace work that will bring in new business and fuel the

economy. It also provided training in the importance of Continual Improvement as required by ISO.

General Industries Incorporated is a family-owned business in operation for 55 years in Goldsboro and is the

premier supplier of above and underground tanks, oil and water separators, F.A.S.T. (Factory Assembled

Storage Tanks) and custom tanks. It was awarded funds to target 37 employees in the ISO 9001:2008 Quality

System (QMS) program to educate and guide participants in development of the company’s first formal Quality

Management System (QMS) as well as training an ISO Internal Auditor Team; and prepared the company for a

Registration Audit by a Third Party Registrar with the goal of achievement of Registration to ISO 9001-2008

before the end of 2011. The training was essential to keep up with a changing market, to keep new and existing

customers, and to give employees the tools to improve their skill level to meet industry requirements and

demand and to “break the layoff cycle”.

NC Incumbent Workforce Development Program

The purpose of the NC Incumbent Workforce Development Program (IWDP) is to support training that results

in either

Lay-off aversion through skill attainment for employees, or

Lay-off aversion through process improvement that contributes to the competitiveness and productivity of

a business.

The North Carolina Commission on Workforce Development and the state’s 23 Local Workforce Boards, es-

tablished under the Workforce Investment Act, cooperatively administer the Incumbent Workforce Develop-

ment Program.

In 2011-12, grants were awarded as follows: • General Industries to target 37 employees - $14,217•Worth

Products, LLC to target 10 employees - $12,376•Gregory Poole Equipment Co. to target 28 employees -

$20,291

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Annual Report 2011-2012 / 19

WIA Youth Services

The Youth Programs under Title I of WIA serve eligible low-income youth between the ages of 16-21 who

face barriers to employment, including those who have deficiencies in basic skills or meet one or more of

these criteria: homeless, a runaway, pregnant, parenting, an offender, school dropout, or a foster child.

The programs also serve youth with disabilities and others who may require additional assistance to

complete an educational program to secure and hold employment. This can be done either through the

program itself or through program partners.

Youth services include:

Tutoring, study skills training, and instruction leading to secondary school completion, including

dropout prevention strategies;

Alternative secondary school offerings;

Summer employment opportunities directly linked to academic and occupational learning;

Paid and unpaid work experiences, including internships and job shadowing;

Occupational skill training;

Leadership development opportunities, which include community service and peer-centered

activities encouraging responsibility and other positive social behaviors;

Supportive services;

Adult mentoring;

Follow-up services and;

Comprehensive guidance and counseling.

Career Readiness Certification

Thank You to the following Youth Service Providers who made a positive difference in the lives of Youth

served through the local Workforce Investment Act programs.

Carteret County Schools Greene Lamp, Inc.

Craven County School Lenoir Community College

Greene County Schools Onslow County Schools

WIA Youth CRC Recipients - 2011 WIA Youth Participants - Craven

County Schools 2011 Awards Luncheon

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20 / Eastern Carolina Workforce Development Board

Youth Success Stories

Walnecia McNair

Walnecia McNair dropped out of high

school only to realize the importance and

necessity of a good education. She entered

the WIA Out-of-School Youth Program in

August 2010. She is a hard working young

mother willing to do whatever is necessary

to become successful and be a good exam-

ple for her son, Tyramis.

Through the WIA Youth Program, Wal-

necia enrolled in the Adult High School

Diploma Program at Wayne Community College in

Goldsboro. In May of 2012, not only did she graduate

with honors, she was selected as a guest speaker for

the Commencement Ceremony.

Walnecia has achieved many of her goals. In addition

to receiving her high school diploma, she earned a Sil-

ver Career Readiness Certificate, and

completed her CNA 1 Certification. She

demonstrated outstanding leadership

skills and positive social behaviors while

working for the Wayne County Boys

and Girls Club through the WIA Work

Experience Program working as an Ac-

tivity Leader.

The WIA Youth Program gave her the

tools to shine in her accomplishments towards a life

she sought, becoming an excellent role model not only

for her son, Tyramis, but also for her peers and the

children she mentored at the Wayne County Boys and

Girls Club.

Keyear Delmar

Keyear Delmar is a senior at New

Bern High School and enrolled in

the WIA Youth Program. A typical

day for Keyear includes attending

school full-time, and working part-

time at the Shoe Department in

New Bern. When she gets home she

cares for her two-year old child,

does homework, and then starts her

busy day over the next morning.

Keyear has made Honor Roll this

year and has participated in many

of the leadership opportunities af-

forded her through WIA.

During the 2011-12 school

year, she has taken full advan-

tage of the WIA program op-

portunities by participating in

the RCS service project,

toured Craven Community College

and received vital college admission

and financial aid information. In

addition, she met her math goal in

March 2012, attended the WIA

awards luncheon, attended the

Youth Summit, job shadowed at the

New Bern Sun Journal

as a photographer and

ended the program

year with a job experi-

ence at the Craven

County Department of

Social Services.

Keyear is truly deserving of the title

“Outstanding Youth Participant”

her positive attitude, responsible

parenting, academic success and

positive self-esteem are all admira-

ble traits in this young woman.

Outstanding Supervisor - Reggie Jones (Facilio)

Facilio has been a work experience site for

many of Craven County Schools’ WIA

Youth participants. Reggie has provided a

safe and meaningful work site experience

for many of our participants that otherwise

would not have even been given a chance

by others.

Reggie has been willing to work with ex-offenders,

public assistance recipients, troubled youth and other

populations that are sometimes hard to place in work

experience sites. He is a strong leader and most of the

youth that work with him learn that a good work

ethic is a necessity and taking pride in your job is of

the utmost importance.

Many of the WIA Youth participants have been

hired by Facilico upon graduation based on

their positive evaluations while in the work ex-

perience program. Those students learned many

skills that helped them obtain a “real” job after

graduation. Those skills included many indus-

trial related job skills but the main skill they

learned was job responsibility and a good work

ethic. Those can be directly linked to Reggie.

He demonstrates all the qualities that an Outstanding

Supervisor possesses; and is a beacon to youth to reach

for their full potential.

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Annual Report 2011-2012 / 21

Participants of the Workforce Investment Act programs

at Havelock High School, New Bern High School and

West Craven High School on November 1, 2011

attended a day-long field trip to Camp Don Lee. They

were given many problem solving activities that

mandated teamwork in order to complete their tasks.

The youth were able to demonstrate their leadership

and teamwork skills as they cheered each other on in

the ropes course, archery and canoeing activities. The

students enjoyed getting to know their peers from other

schools and learned that working as a team has

substantial benefits. The Craven County Schools WIA program serves in school youth who are most at risk of

dropping out and helps students stay on track for high school graduation as they gain job ready skills. Source: Craven County Schools

WIA Youth Activities

The Eastern Carolina Youth Council hosted its Eighth Annual Youth Summit on April 18, from 8:00 a.m. to 2:15

p.m. at the New Bern Riverfront Convention Center. Attending the Summit were over 125 youth from the

nine-county Local Area, The theme for this event was “The Rippling Effects of Choices.” “The purpose of this

year’s Summit was to bring young people together to discuss their role as future leaders in the changing econ-

omy and how the choices they make today will impact them tomorrow.” said Lisa Harvey, WIA Coordinator.

The Youth began their day with Keynote Speaker, Attorney David McFadyen, Jr. of Valentine & McFadyen

Law Firm serving New Bern & Beaufort, North Carolina. Attorney McFadyen shared how the choices he made

as a youth affected him, which ultimately led to his decisions of pursing law school. He encouraged the youth

to be extraordinary, maintain a positive attitude, to follow their dreams, and achieve their goals.

Following the morning session, the youth rotated through three separate workshops that addressed challenges

and choices as it relates to being smart with social media, managing money and developing a savings plan, and

strategies for getting hired in today’s competitive job market. After the workshops, lunch was served. The

young people had the opportunity to interact and win door prizes sponsored by local businesses.

Craven County Schools WIA Students at Camp Don Lee

Eastern Carolina Youth Council 8th Annual Youth Summit

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22 / Eastern Carolina Workforce Development Board

Our Region

The Eastern Region Local Area is located within the

Eastern Region Economic Development Region and

encompasses nine counties: Carteret, Craven, Duplin,

Greene, Jones, Lenoir, Onslow, Pamlico and Wayne.

These counties are primarily rural and reliant upon

agriculture with a total area of 5,710.64 square miles,

and 4,834.41 square miles of land area. The counties’

populations range from Jones and Pamlico with less

than 13,500 each, to Craven, Onslow and Wayne with

more than 100,000 each.

The July 1, 2012 population estimate of the nine-

county area was 663,737. The counties are a diverse

mix of races, ethnic groups and ages with pockets of

urban prosperity among rural poverty. There are four

military bases in the three highest populated counties

of Craven, Onslow, and Wayne. In addition, the three

coastal counties, Carteret, Pamlico and Onslow, are

growing seasonal resort and retirement areas. Govern-

ment, retail trade, services and manufacturing are the

major sources of employment, with government em-

ploying the largest number of workers. Most of the

jobs are located in the seat of government for each

county.

Pamlico County

Wayne County

Onslow County

Jones County

Greene County Carteret County

Craven County

Lenoir County Duplin County

July 1, 2012 Population Estimates

County

Carteret 68,703

Craven 108,259

Duplin 60,595

Greene 21,397

Jones 10,191

Lenoir 59,648

Onslow 197,214

Pamlico 13,172

Wayne 124,558

Grand Total 663,727

Source: North Carolina State Demographics

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Annual Report 2011-2012 / 23

Eastern North Carolina continues to experience a profound economic transformation. Accelerating globalization, chang-

ing industrial structures and shifting demographics – these and similar forces are remaking the pathways that long have led

to economic prosperity. For generations, local residents have earned their livelihoods through a mix of agricultural,

manufacturing and wholesale trade activities, supplemented by the opportunities associated with the region’s four major

military installations. In recent years, however, a variety of forces have altered the economic base of the Local Area. For

example, from 2001 to 2010 data shows that the Local Area has experienced a 27% decline in manufacturing, 24% de-

cline in Agriculture,17% decline in transportation, 10% decline in Construction, and a 5% decline in retail. Meanwhile,

opportunities in service-producing industries have multiplied. A third of the region’s jobs now are in just four service

fields: professional/technical, business, educational, and health care services. Moreover, various projections suggest that

these fields will grow in coming years. Anticipated growth is expected to occur in such high value-added industries as ad-

vanced manufacturing, aerospace, aviation and military contracting.

The following is data concerning the Occupational outlook for our Local Area through 2021.

1 Economic Modeling Systems, Inc.

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24 / Eastern Carolina Workforce Development Board

WIA PARTICIPANT ENROLLMENTS

County Adult Dislocated Worker Youth Total

Carteret 34 22 59 115

Craven 26 60 90 176

Duplin 70 61 22 153

Greene 11 8 35 54

Jones 10 17 2 29

Lenoir 81 132 30 243

Onslow 63 43 42 148

Pamlico 18 10 4 32

Wayne 57 91 20 168

Grand Total 370 444 304 1,118

WIA Participant Data

31%

69%

PY2011 WIA Programs

Gender

Male

Female

0

200

400

600

800

24 2

621

11 3

494

PY2011 WIA ProgramsEthnicity/Race

Age 14-15

Age 16-17

Age 18 - 21

Age 22 - 35

Age 36 - 49

Age 50+

41

136

159

328

300

154

PY2011 WIA Programs

By Age

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Annual Report 2011-2012 / 25

HONORING

Joe McCarthyYouth Services Coordinator

2001-2012

Don T. Harris Leadership Award

Recipient

The Workforce Investment Act establishes a comprehensive performance accountability system in order to

optimize the return on investment of Federal funds and to assess the effectiveness of Local Areas in achieving

continuous improvement of workforce investment activities funded under Title I. The US Department of Labor

has established a total of six common measures for WIA Adult, Dislocated Worker, Youth

programs. Performance measures for Adult and Dislocated Worker programs are: Entered Employment Rates,

Retention Rates and Average Earnings. Measures for Youth are Placement in Employment or Education,

Attainment of a Degree or Certificate and Literacy or Numeracy Gains.

Local Area Name Adults 370

Eastern Carolina Workforce

Development Board, Inc. (40) Total Participants Serviced Dislocated Workers 444

Youth 304

ETA Assigned # 37125

Total Exiters

Adults 183

Dislocated Workers 287

Youth 96

Reported Information Negotiated

Performance

Level

Actual Performance

Level

Entered Employment Rates Adults 76.0% 65.6%

Dislocated Workers 83.5% 77.1%

Retention Rates Adults 86.2% 81.8%

Dislocated Workers 92.6% 93.9%

Average Earnings (Adults/DWs) Adults $10,393.85 $9,606.00

Dislocated Workers $11,320.00 $12,878.80

Placement in Employment or

Education

Youth (14-21) 59.7% 55.8%

Attainment of Degree or Certificate Youth (14-21) 45.6% 68.5%

Literacy or Numeracy Gains Youth (14-21) 41.6% 20.0%

2011-2012 Local Area Performance

Honoring Outstanding Performance

Thank you for all your years of

service. You have touched and

changed the lives of many

along your journey and have

been an inspiration to us all.

Retirement came way too

early. We love and miss you.

Vision without action is

merely a dream. Action

without vision just passes the

time. Vision with action can

change the world.

Joel A. Barker

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26 / Eastern Carolina Workforce Development Board

2011-2012 Financial Report

Actual Expenditures for Program Year 2011-2012

Program Beginning Allocations Expended Remaining Percent Expended

Adult $ 1,206,388.93 $ 895,509.46 $310,879.47 74%

DW $ 1,360,405.74 $ 1,196,794.62 $163,611.12 88%

OJT/IWP $ 220,291.00 $ 4,266.00 $216,025.00 2%

Youth $ 1,315,708.83 $ 1,042,162.94 $ 273,545.89 79%

Incentives/IWP $ 188,790.48 $ 177,321.58 $ 11,468.90 94%

NEG-OJT $ 177,916.93 $ 177,916.93 $ 0.00 100%

NEG-Irene $ 323,310.00 $ 315,349.36 $ 7,960.64 98%

Admin $ 415,027.36 $ 272,349.36 $ 142,678.00 66%

Admin NEG-OJT $ 18,524.69 $ 18,524.69 $ 0.00 100%

Admin NEG-Irene $ 18,072.00 $ 17,716.57 $ 355.43 98%

Total $ 5,244,435.96 $ 4,117,911.51 $ 1,126,524.45 79%

OJT/IWP Funds Awarded to WDB Total Funds Expended Remaining

*EDSI Contract $ 200,000.00 $ - $ 200,000.00 Incumbent Worker Grant $ 20,291.00 $ 4,266.00 $ 16,025.00

Total OJT/IWP $ 220,291.00 $ 4,266.00 $ 216,025.00 *Received special funding from DWS on 5/31/12 for EDSI contract to begin 7/1/12 - 6/30/13.

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An Equal Opportunity/Affirmative Action Employer

Auxiliary aids and services are available upon request to individuals with disabilities.

(TTY) 1-800-735-2962 (Voice) 1-800-735-8262

1341 South Glenburnie Road • New Bern, NC 28562

email: [email protected] • website: www.ecwdb.org

phone: (252) 636-6901 or (877) 916-6901 • fax: (252) 638-3569