2010 xpert summit--tour hard
TRANSCRIPT
Tour HardBehind the Scenes:
Hard Work that Revolutionized a Campus Visit
Tuesday, March 2, 2010
2005Tours Every HourTour Guide Script
Repetitive Tour RouteNo Tour Evaluations
Guides Who Walk Backwards
Tuesday, March 2, 2010
2006Creation of Campus Visit Committee
Added Additional FurnitureAdded Tour Guide Desk
Added Email StationAdded Snacks for Guests
Tuesday, March 2, 2010
Tuesday, March 2, 2010
2007No Real Campus Visit ProgressA Lot of Visit Program Research
Jodi Learned of TargetX’s Campus Visit Audit
Tuesday, March 2, 2010
2008
Jeff Visited AU for the 1st TimeNow the HARD work begins
Tuesday, March 2, 2010
March 2008Jeff Conducted Campus Visit Audit
Very Full Day at AULeads to Looking at Tour in a New Light
Tuesday, March 2, 2010
Start/Finish Here
Tuesday, March 2, 2010
March 2008 (cont.)Update/Revise Confirmation Letter & Email
Better Signage for Visitor ParkingBetter Signage for Admissions
Lobby Feels Like an Art GalleryUpdated Welcome Sign
Tuesday, March 2, 2010
March 2008 (cont.)Facility vs. Experience Tour
Route is Repetitive Too Many Tour Times
Set Tour Expectation Before Leaving LobbyFollow-Up/Thank You Email to Visitors
Create Pre-Tour Audio Experience
Tuesday, March 2, 2010
Tuesday, March 2, 2010
Tuesday, March 2, 2010
March 2008 (cont.)
Who Owns the Campus Visit???
Tuesday, March 2, 2010
August 2008Tour Guide Training
New RouteHybrid Walking/Riding Tour
New Tour TimesGuide + Lounge Lizard
Tuesday, March 2, 2010
Tuesday, March 2, 2010
August 2008 (cont.)
Tour Guide Training ResultsNot Good!
Tuesday, March 2, 2010
August 2008 (cont.)Music in Lobby
Scrapbook of GuidesScrapbook of Residence HallsBetter Signage for Admissions
Tuesday, March 2, 2010
August 2008 (cont.)
Who Owns the Campus Visit???
Tuesday, March 2, 2010
2008-2009 Tour Year
Year of Transition
Tuesday, March 2, 2010
Tuesday, March 2, 2010
August 2009
Jeff’s 3rd VisitAm I at Alfred University???
Tuesday, March 2, 2010
August 2009 (cont.)If time & money were not factors, what would you do to improve the
campus tour?
Tuesday, March 2, 2010
August 2009 (cont.)Free Coffee (for tour guides)
More Interaction Counselors/GuidesGive Everyone a T-shirt
Bike Tour Option
Tuesday, March 2, 2010
August 2009 (cont.)
Name – AlfriendsMoto – Tour Hard
Tuesday, March 2, 2010
August 2009 (cont.)
The Conference Bike
Tuesday, March 2, 2010
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Tuesday, March 2, 2010
2010
Who Owns the Campus Visit???
Tuesday, March 2, 2010
2010More Hard Work
Better Synchronization Between Guides/AdmissionsSense of the Butt/Sensory Moment
Continue with Lobby ImprovementsEvaluate our Specialty Tours
And More I Can’t (or Won’t) Share!
Tuesday, March 2, 2010
Tour HardBehind the Scenes:
Hard Work that Revolutionized a Campus Visit
Tuesday, March 2, 2010