2010 uw-madison - systems thinking and it leadership
TRANSCRIPT
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Systems Thinking Systems Thinking and IT Leadership
and IT LeadershipLeveraging scholarship for organizational success
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We shouldn’t act surprised.
0No strong leadership in academic and administrative computing
0Lack of central funding for system coherence
0Uncertain role of the central computing services
0Poor performance of central services led to creation of new units
0Technicians became de facto IT policy makers
How did we get here?
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0 Increasing expectations that IT will be focused on user needs
0Need to maximize use of scarce talent
0 Increasing security threats
0 Increasing regulatory compliance and reporting requirements
0 Increasing demands for IT services without new funding
Pressures on decentralized IT
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Michalak, S., et al. (1999). Decentralized information technology requires central coordination!Cause/Effect, 22(4)
Dealing with the legacy of decentralization
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So, why is that so hard?
0Changes in the organization of SoE0Campus Strategic IT Planning0Coordination across CIC0Competition from distance ed0Changing in teacher prep models
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“As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say, we know there are some things we do not know. But there are also unknown unknowns, the ones we don’t know we don’t know.”
Donald Rumsfeld (2003)
Uncertainty
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Problem Finders instead of Problem Solvers
Intellectual curiosity
Systemic thinking
Healthy paranoia
Categorize Problems
Roberto, 2009 & Snowden & Boone, 2007
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Get Beyond Centralized-Decentralized Debate
0Focus on quality and cost. 0The right services to the right users. 0Be a trusted partner across the full
range of mission areas. 0Prior practices and historical precedent
are likely to be poor guides. 0Shared vision of desired state critical.
Katz, Wheeler, & Waggener, 2007
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Effective Leadership(at all levels)
Autonomy
Mastery
Purpose
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Questions?
Christopher A. Thorn
Associate Scientist
Director, WCER Technical Services
Assoc. Dir., Value-Added Research Center
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Appendix
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The “socio” in socio-technical
"Crowdsourcing is a natural solution to many of the problems that scientists are dealing with that involve massive amounts of data"
Haym Hirsh, NSF Director of Information and Intelligent Systems (Young, J.R. Chronicle of Higher Ed. 6/2/10)
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Strategic IT Questions for SoE
0What do we spend on IT?0Can we get a sense of intensity?
0What is not getting done?0What is the entitlement by unit and role0Equal ≠ equitable
0Where does staff development fit?0How best to develop strategic
partnerships?
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Identifying Contexts & Problems
Snowden & Boone, 2007
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Experience & Approach
013 years leading IT/Media group0$4 mil. grants awarded ($4.6 mil. pending)0PI on media development, program
evaluation, and technical assistance grants0Experience in shared governance and IT
representation across campus and beyond0Scholarly focus on socio-technical systems0Commitment to staff development and
distributed leadership
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What does systems theory provide?0Problems in complex systems cannot be
understood separately from their solutions0Doesn’t prescribe distinct interventions, but
“a package of actions consistent with the desired end-state of the system, its structural characteristics, and the values of those working within it.”0Tools to foster connections - enabling
boundary crossersStewart & Ayers, 2001 p. 88
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Personal Connections
0IFIP: IT in Education Management0International links – Lyon, Durham, London0Open Journal and Public Knowledge Project0Transana – media and scholarly tools0DICE, Condor, and WID/MIR0AERA, ICPSR, CAQDAS0Evidence-based education policy work0MMSD, LEAs, SEAs, and IHE/Teacher Prep0IRB & IP – Campus and Federal Agencies
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IBM Study Contrasts Roles
IBM (2009)
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I-Space
OutreachAdministration
Departments
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Leverage Standards for Public Sector
Rat der IT-Beauftragten. (2009)
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References0 Boisot, M. (1998). Knowledge assets: Securing competitive advantage in the
information economy. Oxford ; New York: Oxford University Press. 0 IBM Institute for Business Value. (2009). The new voice of the CIO: Insights from
the global chief information officer study. Somers, NY: IBM. 0 Katz, R., Waggener, S., & Wheeler, B. (2007). IT Matters: Centralization or
Decentralization May Not! EDUCAUSE Review, 42(6), 24-53.0 Michalak, S. C., Facelli, J. C., & Drew, C. J. (1999). Decentralized information
technology requires central coordination! Cause/Effect, 22(4) 0 Rat der IT-Beauftragten. (2009). Konzept für SAGA 5.0. Berlin, Germany:
Bundesministerium des Innern. 0 Roberto, M. A. (2009). Know what you don't know: How great leaders prevent
problems before they happen. Upper Saddle River, N.J.: Wharton School Pub. 0 Snowden, D. J., & Boone, M. E. (2007). A leader's framework for decision making.
Harvard Business Review, 85(11), 68-76. 0 Stewart, J. and Ayres, R. (2001). Systems theory and policy practice: An
exploration. Policy Sciences. 34(1), 79-94.