2010 telephone interview pwc

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  • Surviving atelephone interviewSkills Session


  • PwC

    About PwC

    2September 2010

    We focus on three things: assurance, tax andadvisory services. But we dont think off-the-shelfproducts and services are always the way to go.How we use our knowledge and experiencedepends on what you want to achieve.

    So well start by getting to know you. You do thetalking, well do the listening. What you tell us willshape how we use our network of 161,000 peoplearound the world and their connections, contactsand expertise to help you create the value yourelooking for.

  • PwC

    Professional Services

    3September 2010



  • PwC

    What does employability mean for you?

    Employability means

    Skills and experiences you have gained at school and university orthrough employment or extracurricular activities

    How you relate these to the competencies assessed during acompany's recruitment and selection process

    Think about your experiences and use these as your examples and tryand relate to work.

    What have you learnt by this experience? Developing yourself to besuccessful in your job applications

    4September 2010

  • PwC

    PwC Recruitment Facts 09/10




    1st Interviews




    2nd interviews


  • PwC

    What is an Interview?

    Two way conversation with a purpose

    Opportunity for the interviewer to gain evidence

    Opportunity for the interviewee to obtain further information

    Not an interrogation!

    6September 2010

  • PwC

    What is a competency?

    Competency refers to the skills that are necessary to achieve an effectiveperformance level in the job.

    7September 2010

  • PwC

    PwCs competencies


    Develop Self and Others through Coaching

    Communicate with Impact and Empathy

    Be Curious: Learn, Share & Innovate

    Lead & Contribute to Team Success

    Be Passionate about Client Service

    Build & Sustain Relationships

    Demonstrate Courage & Integrity

    Acquiring and Applying Commercial & Technical Expertise

    Manage Projects & Economics

    Be Open Minded, Agile with Change and Practical

  • PwC


    Providing Evidence STAR

    Situation: Set the scene

    Task: Explain what you did

    Action: Describe what your outcome was


    9September 2010

    Body Language


    Sample Questions

  • PwC

    Interview Techniques

    10September 2010

  • PwC

    Sample Questions

    Tell me about a time you have worked in a team?- What was your role?- What challenges did you face?

    Tell me what your greatest achievement to date has been?

    - Why? What have you learnt from it?

    Tell me what you know about PwC and the graduate role?

    Tell me about a recent business issue that you have read about?

    - What is your opinion?- Why does it interest you?

    Describe your strengths/tell me about your development areas?

    11September 2010

  • PwC

    Telephone Interviews Tips

    Preparing for your Telephone Interview

    Keep your application form in case you need to refer back to itduring the interview.

    Do keep a glass of water handy, in case you get a dry throat.

    Turn call-waiting off so your call isn't interrupted.

    Make sure that you are in a quiet room free from interruption.

    Unless you're sure your mobile phone service is going to be perfect,consider using a landline rather than your mobile phone.

    12September 2010

  • PwC

    Telephone Interviews Tips

    During the Interview:

    Smile. Smiling will project a positive image to the listener and will changeyour tone of voice.

    Just because you cant read the interviewers body language dont assumethat its not going well.

    Speak slowly and enunciate clearly.

    Do not be afraid of silence. Your interviewer will be making notes.

    Take your time. It's perfectly acceptable to take a moment to collect yourthoughts.

    Dont be afraid to ask the interviewer to repeat the question if you didntunderstand.

    Be concise, do not provide long winded answers as this may detract fromyour main points

    Dont give one word answers. This is your opportunity to sell yourself.13

    September 2010

  • PwC

    Reasons for failure

    Lack of preperation

    Providing superficial information or waffling

    Failure to listen to your questions and answering a question that wasnot asked

    No structure to answers

    No tonation sounds like your reading

    14September 2010

  • PwC


    What an interview is

    PwC selection process

    Competencies we assess


    Interview Practice

    15September 2010

  • PwC

    What do we offer you?

    Insight Programmes

    Open Day


    UK and International Internship

    Business Placement

    Partner Shadowing

    Teach First

    Internship or full time position

    HEADstart Programmes

    Practical alternative to a traditionaldegree

    Graduate Positions

    Full time graduate roles

    Flying Start Degree Programme

    BA(Hons) Business Accounting andFinance

    Partnership with NewcastleUniversity and Institute ofChartered Accountants in Englandand Wales (ICAEW)

    Four year degree with paid workplacements

    16September 2010

  • PwC

    2011 The season aheadObjectives this year are simple recruit the best talent to meet theneeds of the business and maintain the leading graduate employerbrand

    More Business Placements in:

    Public Sector Audit





    National positions- Emids , Bham, MK

    Global positions- Jersey, Guernsey, Chile

    17 September 2010

  • PwC

    Selection Process 2011

    18September 2010

    On-line testingSituational Talent Questionnaire,

    Occupational Personality Questionnaire,Numerical and Logical (verbal for Actuarial)

    Application FormCompetency Question

    Telephone/Face to Face Interview

    On boarding

    Application FormCompetency and Inspired Talent Questions

    Mainstream Entry RouteINSPIRED Talent


    Assessment DayTests, interview, written and group exercise


  • PwC

    Business Champions

    Live business skills development programme

    Get support and advice to put your business idea into action

    Develop key employability skills

    Win an employability certificate, an internship or even a graduate joboffer

    Enter by 19th November at www.brightfutures.org.uk

    September 201019

  • PwC

    Find out more



    or why not log on to our live chat to interactlive with a recruiterhttp://www.pwc.com/uk/en/careers/student/chat-live.jhtml

    20September 2010

  • PwC


    21September 2010

  • Thank you

    This publication has been prepared for general guidance on matters of interest only, and doesnot constitute professional advice. You should not act upon the information contained inthis publication without obtaining specific professional advice. No representation orwarranty (express or implied) is given as to the accuracy or completeness of theinformation contained in this publication, and, to the extent permitted by law,PricewaterhouseCoopers LLP, its members, employees and agents do not accept orassume any liability, responsibility or duty of care for any consequences of you oranyone else acting, or refraining to act, in reliance on the information contained in thispublication or for any decision based on it.

    2010 PricewaterhouseCoopers LLP. All rights reserved. In this document, PwC refers toPricewaterhouseCoopers LLP (a limited liability partnership in the United Kingdom)which is a member firm of PricewaterhouseCoopers International Limited, each memberfirm of which is a separate legal entity.


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