2010 telephone interview pwc
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Surviving atelephone interviewSkills Session
We focus on three things: assurance, tax andadvisory services. But we dont think off-the-shelfproducts and services are always the way to go.How we use our knowledge and experiencedepends on what you want to achieve.
So well start by getting to know you. You do thetalking, well do the listening. What you tell us willshape how we use our network of 161,000 peoplearound the world and their connections, contactsand expertise to help you create the value yourelooking for.
What does employability mean for you?
Skills and experiences you have gained at school and university orthrough employment or extracurricular activities
How you relate these to the competencies assessed during acompany's recruitment and selection process
Think about your experiences and use these as your examples and tryand relate to work.
What have you learnt by this experience? Developing yourself to besuccessful in your job applications
PwC Recruitment Facts 09/10
What is an Interview?
Two way conversation with a purpose
Opportunity for the interviewer to gain evidence
Opportunity for the interviewee to obtain further information
Not an interrogation!
What is a competency?
Competency refers to the skills that are necessary to achieve an effectiveperformance level in the job.
Develop Self and Others through Coaching
Communicate with Impact and Empathy
Be Curious: Learn, Share & Innovate
Lead & Contribute to Team Success
Be Passionate about Client Service
Build & Sustain Relationships
Demonstrate Courage & Integrity
Acquiring and Applying Commercial & Technical Expertise
Manage Projects & Economics
Be Open Minded, Agile with Change and Practical
Providing Evidence STAR
Situation: Set the scene
Task: Explain what you did
Action: Describe what your outcome was
Tell me about a time you have worked in a team?- What was your role?- What challenges did you face?
Tell me what your greatest achievement to date has been?
- Why? What have you learnt from it?
Tell me what you know about PwC and the graduate role?
Tell me about a recent business issue that you have read about?
- What is your opinion?- Why does it interest you?
Describe your strengths/tell me about your development areas?
Telephone Interviews Tips
Preparing for your Telephone Interview
Keep your application form in case you need to refer back to itduring the interview.
Do keep a glass of water handy, in case you get a dry throat.
Turn call-waiting off so your call isn't interrupted.
Make sure that you are in a quiet room free from interruption.
Unless you're sure your mobile phone service is going to be perfect,consider using a landline rather than your mobile phone.
Telephone Interviews Tips
During the Interview:
Smile. Smiling will project a positive image to the listener and will changeyour tone of voice.
Just because you cant read the interviewers body language dont assumethat its not going well.
Speak slowly and enunciate clearly.
Do not be afraid of silence. Your interviewer will be making notes.
Take your time. It's perfectly acceptable to take a moment to collect yourthoughts.
Dont be afraid to ask the interviewer to repeat the question if you didntunderstand.
Be concise, do not provide long winded answers as this may detract fromyour main points
Dont give one word answers. This is your opportunity to sell yourself.13
Reasons for failure
Lack of preperation
Providing superficial information or waffling
Failure to listen to your questions and answering a question that wasnot asked
No structure to answers
No tonation sounds like your reading
What an interview is
PwC selection process
Competencies we assess
What do we offer you?
UK and International Internship
Internship or full time position
Practical alternative to a traditionaldegree
Full time graduate roles
Flying Start Degree Programme
BA(Hons) Business Accounting andFinance
Partnership with NewcastleUniversity and Institute ofChartered Accountants in Englandand Wales (ICAEW)
Four year degree with paid workplacements
2011 The season aheadObjectives this year are simple recruit the best talent to meet theneeds of the business and maintain the leading graduate employerbrand
More Business Placements in:
Public Sector Audit
National positions- Emids , Bham, MK
Global positions- Jersey, Guernsey, Chile
17 September 2010
Selection Process 2011
On-line testingSituational Talent Questionnaire,
Occupational Personality Questionnaire,Numerical and Logical (verbal for Actuarial)
Application FormCompetency Question
Telephone/Face to Face Interview
Application FormCompetency and Inspired Talent Questions
Mainstream Entry RouteINSPIRED Talent
Assessment DayTests, interview, written and group exercise
Live business skills development programme
Get support and advice to put your business idea into action
Develop key employability skills
Win an employability certificate, an internship or even a graduate joboffer
Enter by 19th November at www.brightfutures.org.uk
Find out more
or why not log on to our live chat to interactlive with a recruiterhttp://www.pwc.com/uk/en/careers/student/chat-live.jhtml
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2010 PricewaterhouseCoopers LLP. All rights reserved. In this document, PwC refers toPricewaterhouseCoopers LLP (a limited liability partnership in the United Kingdom)which is a member firm of PricewaterhouseCoopers International Limited, each memberfirm of which is a separate legal entity.