2010 level 1 sample

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www.learn-new-skills-from-home.com2010OFFICE 2010 VERSION

ECDL / ICDL SYLLABUS v5.0- LEVEL 1

OFFICE 2010 TRAINING MANUAL

TERMS OF USE: LEARN-NEW-SKILLS-FROM-HOME 2009. Please note that no part of this documentmay be copied for multi-use without written permission from us.

All reasonable precautions have been made in the preparation of this document, including both

technical and non-technical proofing; we work to the highest quality and if you find anydiscrepancies in this user document, please do not hesitate to contact us at:

[email protected].

FREE SAMPLE

FULL VERSION

81 PAGES
mailto:[email protected]:[email protected]:[email protected]

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TABLE OF CONTENTS

OVERVIEW

About ......................................................................................................................................2

SYLLABUS v5.0 CHANGES - 2010

About ......................................................................................................................................4

HOW TO USE THIS MANUAL

About ......................................................................................................................................5

MODULE 1IT SECURITY

About ......................................................................................................................................6

TestQuestions (Full version available on purchase) .......................................................... 7

TestAnswers (Full version available on purchase) .......................................................... 17

MODULE 2 - IT USER FUNDAMENTALS

About ................................................................................................................................... 19

TestQuestions (Full version available on purchase) ....................................................... 20


MODULE 7- USING EMAIL AND THE INTERNET

About ................................................................................................................................... 28TestQuestions (Full version available on purchase) ........................................................ 29


GLOSSARY

AZ Glossary (Full version available on purchase) .......................................................... 37

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OVERVIEW

The ECDL Foundation is the certifying authority of leading ICT computer certifications.The Foundation offers globally recognised computer qualifications which many business

have adopted as a prerequisite for their employees including, IBM, IKEA, Tongaat-Hulett

Group, Ministry of Defence, Post Office, Bank of England, Shell and Pfizer. The qualityand reputation of the Foundation has been built on over a decade of experience in

successfully delivering Information Communication Technology (ICT) certification to over

9 million people, in 41 languages, covering 148 countries around the world. The Foundation

offers various ability levels (1, 2 and 3), making it flexible and cost-effective for both homelearners and employer's.

The ECDL (European Computer Driving License) qualification was established in 1997 anddue to its success the ICDL (International Computer Driving Licence) was established

shortly after in 1999. They are both global recognised qualifications and have the samesyllabus and test structure the only difference being the ECDL is designated for European(ECDL) countries the ICDL for regions outside Europe. For further information including

the ECDL Foundations latest news, please visit their official website atwww.ecdl.org.

ECDL/ICDL MODULES

Level 1 modules (IT Security, IT Fundamentals and Internet & Email) are designed for

learners whose skills are at a beginner (novice) level in ICT and wish to gain a recognisedcertification to prove their competence. The level 1 qualification is recognised as GCSE

grade D-G equivalent in the UK and generally set to a level 1 standard internationally.

OUR LEARNING STYLE

Our beginner ICT training materials cover level 1 of the ECDL & ICDL v5.0 SYLLABUS(phased in during 2010) and are formed in three parts:
http://www.ecdl.org/http://www.ecdl.org/http://www.ecdl.org/http://www.ecdl.org/

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OVERVIEW CONTINUED

APPROACH

Many learners have expressed, that they have some basic/intermediate ICT skills but wereunable to identify those areas of strength and weakness, when relating to the ECDL/ICDL

syllabus. We therefore developed a more direct learning approach, whereby leaners assestheir current ICT skills from the outset by completing their desired ICT module/s within this

training manual then cross-referencing them with the supplied answers. Learners can thenretry the supplied tests using the provided glossary and online members area to helpreinforce their knowledge. When they feel confident with their ICT skills, learners can apply

for testing at a convenient date at their local ECDL or ICDL exam centre.

APPLICATION

Many businesses and personal users update their ICT applications software at different

stages of release, usually due to convenience and financial reasons, so we have created

manuals that cover 99% of currently globally used (Microsoft Office 2003, 2007 and 2010)

business applications.

INTERACTION

Learners have expressed when purchasing information sources (eBooks, PDF, books) they

have no interaction with other learners experiences. To alleviate this we have supplied an

online members area whereby learners can discuss with other candidates (worldwide),ECDL, ICDL, ITQ and ICT subjects, covering practice test questions, answers, syllabuses

and general ICT topics. The online area is mediated and monitored by administrators, who

also participate in answering ICT related questions.

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IMPORTANT-SYLLABUSCHANGES

Since the ECDL (1997) - ICDL (1999) started the course syllabus has continually evolved to

reflect changes in technology and its use. The v4.5 syllabus was reviewed in 2007 in order to

ensure that it reflected ongoing advances in technologies and relevant practices. This resultedin the completion of the ECDL- ICDL syllabus v5 which was phased in during 2009.

Due to the above mentioned v5.0 overhaul Module 1 has now been adapted in v5.0 from

Concepts of Information Technology to IT Security. We have catered for syllabus changes

by entering question and answers relating to both modules.

The marking structure of Module 1 is still the same in v4.5 and v5.0 with 36 questions. The

required pass mark is 27 (75%) and you have 45 minutes to complete it. It is recommended

that you attempt both syllabus versions as there is some cross compatibility between them.

Also due to the above mentioned v5.0 overhaul Module 2 has now been adapted in v5.0 fromUsing the Computer and Managing Files to IT User Fundamentals, making the modulemore suitable for modern day IT. We have catered for syllabus changes by entering question

and answers relating to both modules.

The marking structure of Module 2 is still the same in v4.5 and v5.0 with the required pass

mark of 24 (75%) and you have 45 minutes to complete the test.

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HOW TO USE THE MANUAL

FILES

All the required files needed for this ICT level 1 training manual are supplied within the2010-LEVEL-1-SAMPLE folder previously downloaded.

MODULE ORDER

If you have limited skills then select a module you feel most comfortable with or most

relevant to your needs. Remember you can take any module exam at a testing centre in any

order you like, so if for instance you would like to start with Internet/Email, as it would helpyou at home and work then select the Using Email and the Internet module.

USE GLOSSARY

We have supplied a glossary of information that will help reinforce your knowledge withcertain modules (IT Security, IT User Fundamentals and Using E-mail and Internet). These

modules particularly IT Security have a large amount of multiple-choice questions that may

require research to complete correctly.

MARKING SCHEMES

Once you have completed a test printout the relevant marking scheme which is located in the

Marking Scheme folder. Cross-reference your answers with the answers provided in this

manual, write in the comments section if your answer was correct or incorrect. Remember

some questions may be awarded half marks (except multiple-choice) if partially completedor correct but it is best to only mark completely correct answers as right as learning centres

may differ in their decision making when awarding partial points.

KEY SYMBOLS

Where this symbol is displayedExam Tips will be shown.

Where this symbol is displayed Underpinning Knowledge will be shown.

Where this symbol is displayed Shortcut Tips will be shown.

Where this symbol is displayedLearners can return to the contents page.

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MODULE1ITSECURITY

The IT Security module enables candidates to gain an understanding ofdifferent types of security issues facing the modern day IT environment,

including connectivity, network types, viruses, email and malicious

programs. This particular module is predominately multiple-choicequestions and therefore can cover a wider scope than other modules.

TEST STRUCTURE:

The IT Security module test requires a pass mark of 27 (75%) out of the

possible 36 marks available. Learners have 45 minutes to complete the testand can complete the test questions in any order but it recommended that

you attempt them in sequence (1, 2, 3, etc...) as it will be easier to keep track

of your progress.

Learners are advised not to spend too long on each question and if unsure of a particular

answer to move onto the next question available and return to the original question, time

permitting.

Generally test centres wont let candidates collect printouts while the test is in progress. The

test invigilator will either collect printouts for candidates or candidates will be allowed to

collect them at the end of the exam. This can be an advantage to candidates as it savesprecious time in waiting for the printing process. The test centre invigilator will inform you

of the rules and requirements of the test prior to the exam start.

It is recommended that use the system clock, located at the bottom right corner of the

monitor to time their progress, as this facility will be available in the test environment.

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Q.1 Open the Answer File word documentlocated in the Module 1 folder. Enter your candidate identification

(ID) into the Q1. Answer section. If you dont have an ID number then your name will suffice. Once youID is added, answer the following test questions in there relevant number fields by selecting either the a),

b), c) or d) answer.

Q. 2 What application protects a computer from malicious programs?

a) Firewall

b) Web tracking software

c) Anti-virus software

d) Anti-spam software

Q. 3 What is a Firewall?

a) E-mail program

b) Application designed to block unauthorized access while permitting authorized communications

c) PC diagnostic software

d) Anti-spam software

Q. 4 What is does it mean to SPAM (E-mail) people?

a) Send messages using a mobile phone

b) Block unauthorized access while permitting authorized communications

c) Send a colleague a message

d) Send unsolicited bulk e-mail messages indiscriminately.

TEST

MODULE 1IT SECURITY

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QQQ... 111333 WWWhhhiiiccchhh ooonnneee ooofffttthhheee fffooollllllooowwwiiinnnggg iiisss ssstttrrrooonnngggeeesssttt vvvaaallluuueee fffooorrr aaa pppaaasssssswwwooorrrddd???

aaa))) AAAllllll ccchhhaaarrraaacccttteeerrrsss

bbb))) YYYooouuurrr dddaaattteee ooofffbbbiiirrrttthhh

ccc))) YYYooouuurrr mmmooottthhheeerrrsss mmmaaaiiidddeeennn nnnaaammmeee

ddd))) CCCooommmbbbiiinnnaaatttiiiooonnn ooofffrrraaannndddooommm ccchhhaaarrraaacccttteeerrrsss aaannnddd nnnuuummmbbbeeerrrsss

QQQ... 111444 WWWhhhaaattt wwwooouuulllddd yyyooouuu uuussseee tttooo ccchhhaaannngggeee yyyooouuurrr uuussseeerrr pppaaasssssswwwooorrrddd???

aaa))) IIInnnttteeerrrnnneeettt EEExxxppplllooorrreeerrr

bbb))) FFFiiirrreeefffoooxxx

ccc))) CCCooonnntttrrrooolll PPPaaannneeelll

ddd))) BBBIIIOOOSSS

QQQ... 111555 WWWhhhyyy ssshhhooouuulllddd yyyooouuu llloooccckkkyyyooouuurrr cccooommmpppuuuttteeerrr wwwhhheeennn aaawwwaaayyy fffrrrooommm iiittt,,, iiinnn aaa wwwooorrrkkkeeennnvvviiirrrooonnnmmmeeennnttt???

aaa))) SSSooo ttthhheee ssscccrrreeeeeennn sssaaavvveeerrr iiisss aaaccctttiiivvvaaattteeeddd

bbb))) EEEcccooonnnooommmiiicccaaalll rrreeeaaasssooonnnsss

ccc))) TTTooo ppprrreeevvveeennnttt uuunnnaaauuuttthhhooorrriiissseeeddd aaacccccceeessssss ooofffyyyooouuurrr iiinnnfffooorrrmmmaaatttiiiooonnn

ddd))) TTTooo ssstttoooppp yyyooouuurrr wwwooorrrkkk(((dddaaatttaaa))) gggeeettttttiiinnnggg lllooosssttt

QQQ... 111666 YYYooouuu ttteeellllll yyyooouuurrr fffrrriiieeennndddsss sssooommmeee cccooonnnfffiiidddeeennntttiiiaaalll iiinnnfffooorrrmmmaaatttiiiooonnn yyyooouuu hhhaaavvveee aaacccccceeessssss tttooo aaattt wwwooorrrkkk... WWWhhhiiiccchhh lllaaawww aaarrreee yyyooouuu

bbbrrreeeaaakkkiiinnnggg???

aaa))) CCCooommmpppuuuttteeerrr MMMiiisssuuussseee AAAcccttt 111999999000

bbb))) DDDaaatttaaa PPPrrrooottteeeccctttiiiooonnn AAAcccttt 111999999888

ccc))) CCCuuussstttooommmeeerrr CCCrrreeedddiiittt AAAcccttt 111999777444

ddd))) DDDiiisssaaabbbiiillliiitttyyy DDDiiissscccrrriiimmmiiinnnaaatttiiiooonnn AAAcccttt 222000000000

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QQQ... 222555 IIIfffssstttooollleeennn wwwhhhiiiccchhh ooonnneee ooofffttthhheee fffooollllllooowwwiiinnnggg dddeeevvviiiccceeesss wwwooouuulllddd rrreeesssuuulllttt iiinnn ttthhheee lllooossssss ooofffcccooonnntttaaacccttt dddeeetttaaaiiilllsss???

aaa))) MMMooodddeeemmm

bbb))) PPPrrriiinnnttteeerrr

ccc))) MMMooobbbiiillleee PPPhhhooonnneee

ddd))) MMMooonnniiitttooorrr

QQQ... 222666 WWWhhhaaattt wwwooouuulllddd ppprrreeevvveeennnttt ttthhheee ttthhheeefffttt ooofffIIITTT eeeqqquuuiiipppmmmeeennnttt (((iii ...eee... PPPCCC,,, lllaaappptttoooppp,,, ppprrriiinnnttteeerrrsss eeetttccc)))???

aaa))) SSSeeecccuuurrriiitttyyy cccaaabbbllleee

bbb))) WWWeeebbbcccaaammm

ccc))) SSSeeecccuuurrriiitttyyy sssoooffftttwwwaaarrreee

ddd))) SSSpppyyywwwaaarrreee

QQQ... 222777 HHHooowww cccaaannn yyyooouuu ssstttooorrreee mmmeeemmmooorrryyy cccaaarrrdddsss sssaaafffeeelllyyy???

aaa))) SSSeeecccuuurrreee iiinnn aaa dddrrraaawww

bbb))) PPPlllaaaccceee cccaaarrrdddsss aaawwwaaayyy fffrrrooommm mmmaaagggnnneeetttiiiccc fffiiieeellldddsss

ccc))) KKKeeeeeeppp iiittt iiinnn iiitttsss ooorrriiigggiiinnnaaalll pppaaaccckkkaaagggiiinnnggg

ddd))) KKKeeeeeeppp bbbaaaccckkkuuupppsss

QQQ... 222888 WWWhhhiiiccchhh ooonnneee ooofffttthhheee fffooollllllooowwwiiinnnggg iiisss bbbeeesssttt wwwaaayyy tttooo bbbaaaccckkkuuuppp yyyooouuurrr dddaaatttaaa???

aaa))) UUUpppllloooaaaddd tttooo ttthhheee iiinnnttteeerrrnnneeettt

bbb))) FFFlllaaassshhh dddrrriiivvveee

ccc))) LLLaaabbbeeelllllleeeddd CCCDDD ooorrr DDDVVVDDD

ddd))) SSSaaavvveee ooonnntttooo yyyooouuurrr hhhaaarrrddd dddrrriiivvveee iiinnn aaannnooottthhheeerrr lllooocccaaatttiiiooonnn

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QQQ... 222999 WWWhhhyyy iiisss sssooo iiimmmpppooorrrtttaaannnttt tttooo hhhaaavvveee aaa ssseeecccuuurrreee oooffffff---sssiiittteee bbbaaaccckkkuuuppp cccooopppyyy ooofffaaannn ooorrrgggaaannniiisssaaatttiiiooonnnsss dddaaatttaaa???

aaa))) IIImmmppprrrooovvveee WWWAAANNN aaacccccceeessssssiiibbbiiillliiitttyyy

bbb))) TTTooo ssstttoooppp ttthhheee lllooossssss ooofffdddaaatttaaa iiinnn ttthhheee eeevvveeennnttt ooofffaaa fffiiirrreee

ccc))) TTTooo kkkeeeeeeppp dddaaatttaaa mmmooorrreee ssseeecccuuurrreee

ddd))) SSSaaavvveee dddaaatttaaa ssstttooorrraaagggeee ssspppaaaccceee

QQQ... 333000 WWWhhhyyy ssshhhooouuulllddd yyyooouuu ccchhhaaannngggeee yyyooouuurrr cccooommmpppuuuttteeerrr lllooogggiiinnn pppaaasssssswwwooorrrddd fffrrreeeqqquuueeennntttlllyyy???

aaa))) IIImmmppprrrooovvveeesss ooovvveeerrraaallllll aaacccccceeessssssiiibbbiiillliiitttyyy

bbb))) TTTooo ppprrreeevvveeennnttt ttthhheee rrriiissskkkooofffaaacccccceeessssss tttooo aaa nnneeetttwwwooorrrkkkbbbyyy uuunnnwwwaaannnttteeeddd uuussseeerrrsss

ccc))) IIImmmppprrrooovvveeesss LLLAAANNN aaacccccceeessssssiiibbbiiillliiitttyyy

ddd))) SSSaaavvveeesss dddaaatttaaa ssspppaaaccceee

QQQ... 333111 WWWhhhaaattt iiisss eeemmmaaaiiilll ssspppoooooofffiiinnnggg???

aaa))) NNNooonnn---mmmaaallliiiccciiiooouuusss eeemmmaaaiiilllsss

bbb))) PPPrrriiinnntttiiinnnggg eeemmmaaaiiilllsss

ccc))) FFFrrraaauuuddduuullleeennnttt eeemmmaaaiiilll aaaccctttiiivvviiitttyyy

ddd))) AAAcccccceeessssss mmmooorrreee ttthhhaaannn ooonnneee eeemmmaaaiiilll aaaccccccooouuunnnttt sssiiimmmuuullltttaaannneeeooouuussslllyyy

QQQ... 333222 WWWhhhaaattt iiisss aaa pppuuubbbllliiiccc nnneeetttwwwooorrrkkk???

aaa))) AAA nnneeetttwwwooorrrkkkttthhhaaattt hhhaaasss llliiimmmiiittteeeddd aaacccccceeessssss

bbb))) AAA nnneeetttwwwooorrrkkkttthhhaaattt cccaaannn bbbeee uuussseeeddd bbbyyy aaannnyyyooonnneee

ccc))) AAA nnneeetttwwwooorrrkkkuuussseeeddd bbbyyy bbbuuusssiiinnneeesssssseeesss ooonnnlllyyy

ddd))) AAA nnneeetttwwwooorrrkkkttthhhaaattt uuussseeesss ppprrriiivvvaaattteee IIIPPP aaaddddddrrreeessssss ssspppaaaccceee

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QQQ... 333333 WWWhhhaaattt dddoooeeesss WWWAAANNN ssstttaaannnddd fffooorrr???

aaa))) WWWiiidddeee AAAcccccceeessssss NNNeeetttwwwooorrrkkk

bbb))) WWWiiidddeee AAArrreeeaaa NNNeeetttwwwooorrrkkk

ccc))) WWWiiinnndddooowwwsss AAAcccccceeessssss NNNeeetttwwwooorrrkkk

ddd))) WWWiiinnndddooowwwsss AAArrreeeaaa NNNeeetttwwwooorrrkkk

QQQ... 333444 IIInnn cccooommmpppuuuttteeerrr ttteeerrrmmmsss wwwhhhaaattt iiisss aaa TTTrrrooojjjaaannn hhhooorrrssseee???

aaa))) AAA lllaaarrrgggeee wwweeebbbsssiiittteee

bbb))) AAAnnn aaappppppllliiicccaaatttiiiooonnn aaallllllooowwwiiinnnggg ooottthhheeerrr uuussseeerrrsss tttooo hhhaaavvveee aaacccccceeessssss tttooo yyyooouuurrr cccooommmpppuuuttteeerrr

ccc))) AAA lllaaarrrgggeee nnneeetttwwwooorrrkkk

ddd))) AAAnnn aaappppppllliiicccaaatttiiiooonnn aaallllllooowwwiiinnnggg uuussseeerrrsss tttooo hhhaaavvveee aaacccccceeessssss tttooo aaallllll nnneeetttwwwooorrrkkkppprrriiinnnttteeerrrsss

QQQ... 333555 IIInnn cccooommmpppuuuttteeerrr ttteeerrrmmmsss wwwhhhaaattt iiisss aaa WWWooorrrmmm???

aaa))) AAA nnneeetttwwwooorrrkkkttthhhaaattt cccaaannn bbbeee uuussseeeddd bbbyyy aaannnyyyooonnneee

bbb))) NNNooonnn---mmmaaallliiiccciiiooouuusss eee---mmmaaaiiilll

ccc))) AAA dddeeessstttrrruuuccctttiiivvveee sssoooffftttwwwaaarrreee ppprrrooogggrrraaammm

ddd))) AAA tttyyypppeee ooofffssseeecccuuurrriiitttyyy dddeeevvviiiccceee

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QQQ... 333666 WWWhhhaaattt iiisss eeennncccrrryyyppptttiiiooonnn???

aaa))) AAA wwwaaayyy ooofffmmmaaakkkiiinnnggg dddaaatttaaa hhhaaarrrdddeeerrr tttooo aaacccccceeessssss bbbyyy uuunnnwwwaaannnttteeeddd uuussseeerrrsss

bbb))) AAA dddeeessstttrrruuuccctttiiivvveee sssoooffftttwwwaaarrreee ppprrrooogggrrraaammm

ccc))) AAA wwwaaayyy ooofffmmmaaakkkiiinnnggg dddaaatttaaa eeeaaasssiiieeerrr tttooo aaacccccceeessssss bbbyyy uuunnnwwwaaannnttteeeddd uuussseeerrrsss

ddd))) AAA cccrrrooossssss cccooommmpppaaatttiiibbbllleee bbbrrrooowwwssseeerrr

THIS IS A FREE SAMPLE, FOR ALL VISIBLE QUESTIONS, ANSWER

PROCESSES AND ACCESS TO THE MEMBERS AREA, PLEASE VISIT:

www.learn-new-skills-from-home.com
http://www.learn-new-skills-from-home.com/http://www.learn-new-skills-from-home.com/http://www.learn-new-skills-from-home.com/

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A.1 Open the Answer File word documentlocated in the Module 1 folder by double clicking it.

Enter your candidate identification (ID) into the Q1. Answer section. If you dont have an ID numberthen your name will suffice. Once your ID is added, answer the following test questions in there

relevant number fields.

A.2 c) Anti-virus softwareAntivirus or anti-virus software is used to prevent, detect, and remove computer viruses, worms, and

Trojan horses. It may also prevent and remove adware, spyware, and other forms of malware. In a 2009 asurvey by the Symantec Corporation (largest maker of security software for computers) showed that mor

than 80% of home users have some kind of anti-virus software installed on their machine.

A.3 b) Application designed to block unauthorized access while permitting authorized communicationsA firewall is a part of a computer system or network that is designed to block unauthorized access while

permitting authorized communications. It is a device or set of devices that is configured to permit or deny

network transmissions based upon a set of rules and other criteria. Windows has a built in firewall locatein the Security centre.

MODULE 1IT SECURITY

ANSWERS

Candidate Identification number

Required location

Required file

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A. 4 d) Send unsolicited bulk e-mail messages indiscriminately

E-mail spam, also known as junk e-mail or unsolicited bulk e-mail, is a subset of spam that involves

nearly identical messages sent to numerous recipients by e-mail. Spammers collect e-mail addresses fromchat-rooms, websites, customer lists, newsgroups, and viruses which harvest users' address books, and ar

sold to other spammers. They also use a practice known as "e-mail appending" or "epending" in which

they use known information about their target (such as a postal address) to search for the target's e-mailaddress. Much of spam is sent to invalid e-mail addresses. Spam currently averages 78% of all e-mail sen

(2010 figures).




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MODULE2-IT USER FUNDAMENTALS

The IT User Fundamentals module enables candidates to gain theknowledge and skills required to understand common functions of apersonal computer (PC) and its operating system (Windows Vista).

Additional the module addresses how to manage and organize files

(Windows Explorer), directories, folders, and how to duplicate, moveand delete files and compress and extract files.

TEST STRUCTURE:

TheIT User Fundamentalsmodule test requires a pass mark of 24 (75%)

out of the possible 32 marks available. Learners have 45 minutes tocomplete the test and can complete test questions in any order but are

advised that they attempt them in sequence (1, 2, 3, etc...) as it will be

easier to keep track of your progress.

Please note operating systems may vary (Windows XP/Vista/7) in examination centres.Although these operating systems GUI (Graphical User Interface) and advanced features

may vary, the subject knowledge required for the IT Fundamentals examination (Renaming,

Deleting, Copying folders etc) covers the standard features set in all these systems.Learners are advised not to spend too long on each question and if unsure of a particular

answer to move onto the next question available and return to the original question, time

permitting. Partially completed questions can be awarded half marks, depending on themarking criteria assigned to that particular question; therefore attempting a section of a

question is advised.

Generally test centres wont let candidates collect printouts while the test is in progress. The

test invigilator will either collect printouts for candidates or candidates will be allowed to

collect them at the end of the exam. This can be an advantage to candidates as it saves

precious time in waiting for the printing process. The test centre invigilator will inform youof the rules and requirements of the test prior to the exam start.

It is recommended that use the system clock, located at the bottom right corner of the

monitor to time their progress, as this facility will be available in the test environment.

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Q1. Select the Module 2 folder. Open the Answer File word document contained within it.

Q2. Enter your Candidate Identification (or your name) in the space provided on row 1 of the table in the

Answer File and save the Answer File.

Q3. Which of the following is the correct name for the screen image shown below? Enter your answer (a, b, c

or d) in the Answer File (Q. 3 space provided).

(a) Formatting Bar

(b) Scroll Bar

(c) Status Bar

(d) Quick Access Toolbar

Q4. Which file type below is often used for databases? Enter your answer (a, b, c, or d) in the Answer File (Q

4 space provided).

(a) .mp3

(b) .accdb

(c) .zip

(d) .gif

Q5. Which of the following is an advantage of a virus scanning application? Enter your answer (a, b, c, or d)

in the Answer File (Q. 5 space provided).

(a) It will help to spread viruses on your computer network

(b) It will make the computer run faster on the internet

(c) It prevents software on your computer being copied

(d) It will detect and remove viruses from your computer

Q6. Locate the file bronze document in the Module 2 folder and rename the file to bronze admin members

document.

QQQ777... CCCrrreeeaaattteee aaa ssshhhooorrrtttcccuuuttt iiicccooonnn fffooorrr ttthhheee MMMoooddduuullleee 222 fffooollldddeeerrr wwwiiittthhhiiinnn ttthhheee FFFiiillleeesss fffooollldddeeerrr ooorrr ooonnn yyyooouuurrr dddeeessskkktttoooppp...

TEST


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QQQ333000... PPPrrriiinnnttt ooonnneee cccooopppyyy ooofffttthhheee AAAnnnssswwweeerrr FFFiiillleee (((iiifffppprrriiinnnttteeerrr aaavvvaaaiiilllaaabbbllleee))) ooorrr sssaaavvveee aaasss aaa ppprrriiinnnttt fffiiillleee tttooo ttthhheee MMMoooddduuullleee 222 fffooollldddeeerrr,,, uuusssiiinnnggg

ttthhheee fffiiillleee nnnaaammmeee PPPrrriiinnnttt FFFiiillleee... SSSaaavvveee aaannnddd ccclllooossseee ttthhheee AAAnnnssswwweeerrr FFFiiillleee dddooocccuuummmeeennnttt...




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A1. Open the Answer File located in the Module 2 folder by double clicking it (this will open the document

directly in your computers word-processing application).

A2. Enter your Candidate Identification (or your name, if you have no Candidate Identification Number).

A3. d) Quick Access Toolbar

The Quick Access Toolbar is located by default at the top of the Word window and provides quick access t

tools that you use frequently. You can customize the Quick Access Toolbar by adding commands to it.

Before you start any test questions make sure the Minimize the Ribbon option is deselected on the quickaccess toolbar otherwise the Office Ribbon will be minimized every time you click on the document page.

A4. b) .accdb

Microsoft Office Access 2007 supports the document format accdb. This format allows users of oldversions of Microsoft Access (2000/XP/2003) software which used the .mdb format, to open the

document in 2007, but documents that were created in Access 2007 cannot be opened in older versions

unless a compatibility program is used.

Required location

Answer File

Candidate Identification number

ANSWERS


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A5. d)It will detect and remove viruses from your computer

It is advisable to scan and update your computer on a regular basis (daily if possible), using your computer

anti-virus software.

A6. Locate the bronze document located in the Module 2 folder, right click the bronze document and select

the Rename option.

Change the name of the document to bronze admin members.

Rename option

New file name

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MODULE7-USING EMAIL AND THE INTERNET

The Using Email and the Internet module also known as WebBrowsing and Communication are divided into two separate

sections. The first section covers web browsing (Microsoft Internet

Explorer) and requires candidates to understand some of theconcepts and terms associated with using the Internet, and to

appreciate some of the security considerations. In the second section,

Communication, candidates will learn to understand some of theconcepts of electronic mail (Microsoft Outlook), and gain the ability

to use email software to send and receive messages, and to attach

files to mail messages.

TEST STRUCTURE:

The Using Email and the Internet module test requires a pass mark of 24 (75%) out of the

possible 32 marks available. Learners have 45 minutes to complete the test and can complete

the test questions in any order, but it recommended that they attempt them in sequence (1, 2,3, etc...) as it will be easier to keep track of their progress.

Learners are advised not to spend too long on each question and if unsure of a particularanswer to move onto the next question available and return to the original question, time

permitting.

Generally test centres wont let candidates collect printouts while the test is in progress. Thetest invigilator will either collect printouts for candidates or candidates will be allowed to

collect them at the end of the exam. This can be an advantage to candidates as it savesprecious time in waiting for the printing process. The test centre invigilator will inform you

of the rules and requirements of the test prior to the exam start.

It is recommended that use the system clock, located at the bottom right corner of themonitor to time their progress, as this facility will be available in the test environment.

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Q1. Select the Module 7 folder. Open the Answer File contained within it. Enter your CandidateIdentification (or your name) in the space provided on row 1 of the table in the Answer File.

Q2. What is HTTP? Enter your answer (a, b, c, or d) in the Answer File (Q. 2 space provided).

a) Hyperlink Transfer Protocol

b) Hyperlink Transmission Procedure

c) Hypertext Transfer Protocol

d) Hypertext Transmission Procedure

Q3. What is a Search Engine? Enter your answer (a, b, c, or d) in the Answer File (Q. 3 space provided).

a) A program that searches Web pages for viruses

b) A program that searches for an Internet connection

c) A program that refreshes Web pages

d) A program that searches the Internet by key words

Q4. What is a Web Browser Home Page? Enter your answer in the Answer File (Q. 4 space provided).

a) The first page for a set of Web pages in a Web site

b) A Web Browser help system

c) A hyperlink to a document

d) A start page in a Web Browser

TEST

USING EMAIL AND THE INTERNET

INTERNET SECTION

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http://www.learn-new-skills-from-home.com/

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http://www.learn-new-skills-from-home.com/

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QQQ333000... WWWhhhaaattt dddoooeeesss IIISSSPPP ssstttaaannnddd fffooorrr??? EEEnnnttteeerrr yyyooouuurrr aaannnssswwweeerrr (((aaa,,, bbb,,, ccc,,, ooorrr ddd))) iiinnn ttthhheee AAAnnnssswwweeerrr FFFiiillleee (((QQQ... 333000 ssspppaaaccceee ppprrrooovvviiidddeeeddd)))...

aaa))) IIInnnttteeerrrnnneeettt SSSeeerrrvvviiiccceee PPPrrroooccceeeddduuurrreee

bbb))) IIInnnttteeerrrnnneeettt SSSeeecccuuurrriiitttyyy PPPrrroootttooocccooolll

ccc))) IIInnnttteeerrrnnneeettt SSSaaafffeee PPPrrrooovvviiidddeeerrr

ddd))) IIInnnttteeerrrnnneeettt SSSeeerrrvvviiiccceee PPPrrrooovvviiidddeeerrr




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A1. Open the Module 7 folder. Double click the Answer File document (this will open the document directly

in your computers word-processing application).

A2. c) Hypertext Transfer Protocol

Hypertext Transfer Protocol (HTTP) is basically a network protocol used to deliver virtually all files and

other data on the World Wide Web (WWW). This includes webpages, image files, query results etc

A3. d) A program that searches the internet by key words

Web search engines (Google, Bing and Yahoo etc) are designed to search for information on the WorldWide Web (WWW) via given data initially keyed into the search engine. The search results are generally

shown in order of relevance to the entered data. Search engines use complicated algorithms to calculate thdisplayed results. Search results can consist of web pages, images, information and other types of files.

Required file

ANSWERS

USING EMAIL AND THE INTERNET

INTERNET SECTION

Required location

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A4. d) A start page in a Web Browser

The home page is the main or first page of a web site. The page is typically set with all the required

hyperlinks to access other web pages within the website.




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GLOSSARY A-Z

Access (Microsoft Office)

Access, is a popular (home and commercial) database management system from Microsoft. The database combinthe relational Microsoft Jet Database Engine with a graphical user interface (GUI) and software development tool

It is a member of the Microsoft Office suite of applications and is included in the Professional and higher versionfor Windows and also sold separately.

Anti-virus

Anti-Virus (Antivirus) software is used to prevent, detect, and remove malware, including computer viruse

worms, and Trojan horses. Such programs may also prevent and remove adware, spyware, and other forms

malware. A variety of strategies are typically employed. Signature-based detection involves searching for knowmalicious patterns in executable code. However, it is possible for a user to be infected with new malware in whic

no signature exists yet. To counter such so called zero-day threats, heuristics can be used. One type of heuristapproach, generic signatures, can identify new viruses or variants of existing viruses for looking for knowmalicious code (or slight variations of such code) in files. Anti- Virus software should be updated regularly.

Bandwidth

Bandwidth refers to how much data you can send through a network or modem connection. It is usually measure

in bits per second, or "bps.", the higher the bandwidth the more computer data information can be transferre

within a given amount of time.

BCC

BCC (Blind Carbon Copy) is an email field that supplies hidden notification; recipients listed in the BCC fiel

receive a copy of the message but are not shown on any other recipient's copy including other BCC recipients.

Browser

A web browser is a software application for retrieving, presenting, and traversing information resources on th

World Wide Web. An information resource is identified by a Uniform Resource Identifier (URI) and may be a wepage, image, video, or other piece of content. Hyperlinks present in resources enable users to easily navigate the

browsers to related resources. Although browsers are primarily intended to access the World Wide Web, they ca

also be used to access information provided by web servers in private networks or files in file systems. The majo

web browsers are Windows Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome, and Opera.

2010 level 1 sample

Documents