2009a what's new version 3-17-2009

8/10/2019 2009A What's New Version 3-17-2009

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Service Software

STW, Cat ET and SIS 2009A Service

Software Releases


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Service Software

Agenda

Vista Compliance

Discontinuation of Support

Service Technician Workbench

Service Information System

Cat Electronic Technician

Questions


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Service Software

Vista Compliance

Folder Changes

Supported Software

SIS/STW/Cat ET

Tested and Supported

Release Windows

2000

Windows

XP

Windows

Vista

2008A All All SIS/Cat ET

2008B to

Present

Discontinued All All


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Vista Compliance Changes For Cat ET

All data files that were previously stored in C:\Program Fileshave been moved

For Windows XP, the default location for user data files is now

C:\Documents and Settings\All Users\Caterpillar\ElectronicTechnician

For Windows VISTA, the default location is now

C:\Users\Public\Caterpillar\Electronic Technician

The service tool will check for data files in C:\Program Files. If

files are found, the service tool will automatically move them to

the new location



Discontinuation of Support

Discontinuation of Windows 2000 Support

STW 2008A, SIS 2008A, and Cat ET 2008B were the final versions of software

supported under Windows 2000 operating system

Discontinuation of Windows Terminal Server Support (for Network SIS)

SIS 2008B was the final version of software supported under Windows Terminal

Server



Changes to STW Functionality / Screens

In 2008A (current) In 2009A (New)

Single Sign On Login to SIS and CBT

Segment #1 Default Segment # added to Preferences

Serial Number, Work Order, Employee ID Entered separately on the Service Report or

integrated in from DBS or SIS

License STW License only SIS & Cat ET

Container Launchpad

International Settings in Properties Box Windows Regional Settings used

SIS Preferences Dialog Box On Launchpad

In-Promise-Out Dates Check box & calendar presented

Delivery Date Defaults to Not in Service

Spell Check document Spell Check Segment or Document

STW Bookmarks Not Supported in 2009A recommend saving

your 2008A Bookmarks as a Service Report



STW Login Screen

Login to STW is no longer needed

User ID and dealer code was then

populated in the Service Report

Header. These are now optional in

Service Report Preferences

SIS DVD

Users will need to login to SIS



User Admin Tool

2009A Service Report

Preferences

Old User Admin Tool



Model Selection

Product Identification and

Model Selection screens havebeen removed

Information previously entered

here can now be entered in theService Report Header

Information section



Work Order Number

Work orderinformation is not

populated from this

screen

Work order information can

be entered into the service

report, interfaced from

DBS or SIS Parts List


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Service Software

Common Preferences

Old Preference Properties STW Launchpad

SIS Preferences


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Common Preferences

Old Preference Properties

International settings must be

changed in the operating

systems control panel

S t Li


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Service Software

Separate LicensesSTW License Screen CAT ET License Screen

SIS License Screen


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Service Software

Bookmarks Removed

Bookmarks in STW are no longer supported. (see speaker notes)

Recommend saving your 2008A STW Bookmarks as a Service Report


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Service Software

Help Desk

Available in the Menu Bar of the STW Service Report


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Service Software

Install

Improved Installation Process

Upgrade installations of STW allow for inherited licenses

Appearance

New launch pad

Applications run standalone

Retirement of unused features

DBS Upload Utility STW Service Report

Service Technician Workbench


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Install


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STW Integration URLs

SIS Preferences

SIS Web

SIS Network

SIS DVD

AppearanceNew Launch pad


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Service Software

DBS Upload Utility

Batch uploads allow for multiple uploads; bypassing uploads with errors

Improved reporting of STW Service Report upload errors


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Service Software

Default segment number added to Preferences

In Date, Promise Date, and Out Date

Improved data logging

Improved search tool

Spell check by segment or entire STW Service Report (all segments)

Service Technician Workbench Service Report


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Service Software


Default Segment

Every new STW

Service Report

will start with the

segment specified

in Preferences



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Service Software


NewClicking on IN

Date,Promise

Date, or OUT

Date box,

enables the

calendar for

those fields


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Service Software


Clicking on the

Delivery

Date box

enables the

calendar for

that field

Unchecked

Delivery Date

indicates Not inService



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Service Software

Improved Integration from SIS Web Parts List to STW Service Report (SISWeb 2009A)

Additional Service Information Links (SIS Web 2008B)

Hover Text for Consist List (SIS Web 2008B/SIS DVD 2009A)

Administration of Part Pricing, Availability and Ordering (SIS Web 2008B)

Search Capability to Quickly Identify Customer Specific Parts Order

Information (SIS Web 2008B)



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Enable STW Integration with SIS through SIS Preferences

STW/SIS Web Integration Default is enabled through SISPreferences section, displaying the Send to Service Report buttonbelow.


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Service Software

Integration Changes from SIS Web Parts List to STW

Service Report SIS Web 2009A

05

Step One: Type inSegment #

- Product Serial Number,

Model and W/O number

will be integrated toSTW Service Report

Header when entered



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Service Software


Service Report SIS Web 2009A

Step Two:

Click on the Update List option found in the Actions menu in order

to save the changes


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Service Software

Integration Changes from SIS Web Parts List to STW Service

Report SIS Web 2009A

Step Three: Click

the Send toService Report

button to begin

integration

Integration Changes from SIS Web Parts List toSTW S i R t SIS W b 2009A


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STW Service Report SIS Web 2009A

Step Four:

Select a report option and click on the OK button



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Report SIS Web 2009A

Aftercompletion

of Steps 1

4, the end

result issuccessful

integration

to STW

ServiceReport

Hover Text for Consist Lists SIS Web 2008B/SIS DVD 2009A


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Service Software

Code definitions are displayed when hovering

Change in Additional Service Information Links SIS Web 2008B


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Service Software

Three viewable

links can be

customized

under

Additional

ServiceInformation by

clicking on the

View More

link. If no linksare customized,

the first three

links displayedare the system

defaults.



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Service Software

Links can be selected and/or viewed

from this page

To select the link, click on the box

To deselect the link, click on the box

To view the link, click on the link



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Once three links have been selected, clicking

the Update button will save these changes

and will become viewable on the Main Menu

After selections have been updated, click the

Return to Main Menu button

Administration of Part Pricing, Availability and Ordering SIS Web 2008B


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Service Software

g, y g

All Dealer Administrators now have the

capability to enable/disable the Part

Pricing, Availability and Ordering

feature from the SIS User Administration

screen by selecting ON or OFF, and

clicking the Update button. The

default setting for this functionality is

OFF.

Search Capabili ty to Quickly Identify Customer Specific Parts Order


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Service Software

Information SIS Web 2008B

To locate pricing and availabili ty for their customers, Dealer Users now have

additional fields to quickly search and identify specific customer

information

Cat Electronic Technician 2009A Release


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Service Software

Integration to STW Service Report

Disconnected CBT Integration

Factory Password Special Keypad

Add to Service Report Cat ET 2009A


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Service Software

Add to Service Report Cat ET 2009A

The add to service

report icon is now

in the Cat ET

toolbar

Functionality will

remain the sameas it was in the

STW container

If STW is notinstalled, this icon

will not be

available

STW Service Report and Cat ET


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Service Software

Improved Integration from Cat ET data STW Service Report Cat ET 2009A

Component Based Troubleshooting Cat ET 2009A


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A DVD version of the web-based Component Based Troubleshooting (CBT)

is now available on the STW Disk

CBT allows users to diagnose codes or troubleshoot symptoms when an

Internet connection is not available

The CBT DVD software is available on the following media subscriptions:

NEXG5055, NEXG5068, or NEXG5059


Configuration of CBT Preferences


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Click on

the CBTTab

Select

source for

CBT Data


Factory Password Special Keypad Cat ET 2009A


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Service Software

Special Keypadallows users to

enter special

characterswithout using

keyboard



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Service Software


Special

characters

can be

selected by

clicking onrelated button

or hitting the

key on thekeyboard

Cat Electronic Technician - 2008 Releases


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Service Software

Customer Support Request Wizard (Cat ET 2008B) Flash File Search (Cat ET 2008C)

Communication Adapter Settings (Cat ET 2008C)

EMCP3 Configuration Changes (Cat ET 2008C)

Customer Support Request Cat ET 2008B


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Service Software

Under theHelp Menu,

select

Submit a

Customer

Support

Request



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Service Software

pp q

Once Wizardopens, click

Next to

continue



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Service Software

Left windowdisplays all log files

from dates identified

above

Right window

identifies ECMs

detected in file

highlighted

Select log file(s) to

send and click

Finish



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Service Software

Finish will attachthe selected files into

the default email

client on the PC and

address it to the Help

Desk

All files are zipped to

compress the data foreasier delivery

Flash File Search Cat ET 2008C


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Service Software

Under the Utilities menu dropdown, selectFlash File Search

Flash File Search Cat ET 2008C


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Service Software

Cat ET will search to locate a Product ID or Engine Serial

Number to display in the search field when Flash File Search islaunched

If Cat ET is not connected, the search field will be blank

If Cat ET is connected but cannot find a Product ID or EngineSerial Number, the search field will remain blank

Flash File Search - Cat ET 2008C


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Communication Adapter Settings Cat ET 2008C


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Service Software

Enable Dual Data Link Service" checkbox has been

pre-selected to support products utilizing multiple datalinks

Communication Adapter Settings Cat ET 2008C


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Service Software

Message prompting a firmware upgrade to version 3.1 or greater

Questions?


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Service Software