2009 spring uk he
DESCRIPTION
QuestionPoint Update, May 20 2009TRANSCRIPT
QuestionPoint User Group UK Higher Education
May 2009
QuestionPoint User Group UK Higher Education
May 200920 May 2009
Susan McGlamery
QuestionPoint Global Product Manager
AgendaAgenda
• Introductions
• QuestionPoint Community Update
• Software Update
• Qwidget: what it is and how libraries are using it
• What’s next?
• Questions/Discussion
Community Update Community Update
•24 Countries, most recently: Spain, Italy, UAE, Puerto Rico, Peru, Brazil.
•Over 2,300 libraries
•More than 1,500 in 24/7 Coop (400+ in Academic Coop)
•20,000+ records in GKB, in 11 languages
For News and CommunicationFor News and Communication
QuestionPoint blog
http://questionpoint.blogs.com
QuestionPoint wiki
http://wiki.questionpoint.org
Communication: QP blog, wiki and listservCommunication: QP blog, wiki and listserv
User Group MeetingsUser Group Meetings
Events listed in QP wiki: Calendar at http://wiki.questionpoint.org/Coming+Events and
Announcement at http://wiki.questionpoint.org/Community+Events
Notes posted in wiki and QP blog: http://questionpoint.blogs.com/questionpoint_247_referen/user_group/
Virtual User Group Meetings
• Quarterly
• Theme oriented: based on user submitted requests/questions
• https://www3.oclc.org/app/questionpoint/usercouncil/
QuestionPoint Software developmentQuestionPoint Software development
Goals:
Raising the visibility of the library
Assist the library in managing reference interactions
• Current Software updates
• Upcoming enhancements
A Year of Features, Fixes, and Fine Tuning
A Year of Features, Fixes, and Fine Tuning
• Major installs of past year: 2 March and 23 November 2008
• Release notes published on blog at http://questionpoint.blogs.com/questionpoint_247_referen/release-notes/
• New chat look and feel and fine tuning (Clock, Font size, Alerts, Resizing of frames, Drawers, IM in tab not link)
• Instant Messaging
• Now a tab rather than a link, Transfer message retained
• Secure connection through https://
• Reports simplification
• Qwidget
• Forms Manager
ReportsReports
QwidgetQwidget
Qwidget UsageQwidget Usage
Among 24/7 Cooperative Academics
April 2009 – 8,176 chat sessions
April 2009 – 14,400 chat sessions/ 3,249 Qwidget
(22.56% of the academic sessions were Qwidget)
Qwidget Usage ExamplesQwidget Usage Examples
Univ. of Washington First Quarter 2008 - 1434 chat sessions
First Quarter 2009 - 1620 chat sessions, 1583 Qwidget sessions
Univ. of Birmingham (U.K.)
First Quarter 2008 - 116 chat
First Quarter 2009 – 2015 chat (24 chat, 1991 Qwidget)
Univ. of Wolverhampton (U.K.)
First Quarter 2008 - 331 chat
First Quarter 2009 – 647 chats (455 chats, 192 Qwidget)
Adding the QwidgetAdding the Qwidget
• http://www.oclc.org/services/brochures/213410usf_questionpoint_qwidget.pdf
• Qwidget Tips:
• http://wiki.questionpoint.org/Qwidget+Tips
Forms ManagerForms Manager
• On demand, menu-driven set-up of chat and email forms
• Chat forms:
• at BME level
• Includes standard chat, lightweight chat and Qwidget set up
• Email forms
• at institution level
• SPAM protection
• Chat and email forms hosted by OCLC
• Multiple languages available
Forms Manager: Chat FormsForms Manager: Chat Forms
Forms Manager: Email FormsForms Manager: Email Forms
Chat with ViewportChat with Viewport
Chat onlyChat only
Forms Manager: SpanishForms Manager: Spanish
Future FeaturesFuture Features
Next evolution Qwidget
Forms optimized for mobile access
Facebook links
Texting access
Mobile Apps
Full-text searching of current and archived Q&As
To Learn More…To Learn More…
• Trainings and Tutorials:http://www.questionpoint.org/education/index.html
• Documentation and Implementation assistance: http://www.questionpoint.org/support/index.html
• Community resources:
http://wiki.questionpoint.org
24/7 Reference Cooperative Update24/7 Reference Cooperative Update
• New to the Cooperative
• Brooklyn PL (joins NYPL and Queens PL)
• Enquire (U.K. public libraries)
• University of California group
• Spanish language chat cooperative Pilot!
• 120 hours of coverage (varies)
• 7 AM to 10 PM ET Monday – Friday
• 1 PM to 4 PM ET Sat
• 10 AM to midnight ET Sunday
• Contribute 4 hours per week of Spanish chat coverage to get access to the Spanish service
Boston academic libraries Analysis by Time of DayBoston academic libraries Analysis by Time of Day
• During 2008, 21% of questions were logged between 9:00 p m and 8:00 a m
• For the first quarter of 2009, 24% of questions were logged between 9:00 p m and 8:00 a m
Cooperative ResourcesCooperative Resources
• 24/7 Policies: http://wiki.questionpoint.org/247-Policies
• 24/7 Best Practices:
http://wiki.questionpoint.org/247-Best-Practices
• Questions about the Cooperative?
•Questions?
Susan McGlamery, [email protected] QuestionPoint Senior Product Manager