2009 distributor guide
DESCRIPTION
Guide to fast lube industry distributorsTRANSCRIPT
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distributor guide 09•
877.362.9082 • www.ftlsupply.com
CONTACTsam McCarver
A conversation with sam McCarver, sales representative at Fast track Lube supply.
PrOduCTs Offered“Fast track Lube supply offers products that quick lube operators need on a daily basis – filters, bottled oil, windshield wipers, shop supplies, chemicals, and tools – as well as most other products they might sell or need at other times – brakes, lighting, fuel service chemicals, oil system flush, and just about anything else a quick lube operator might ask for.”
HOT PrOduCTs“Fast track Lube supply’s hottest selling lines are Primeguard filters and PrimeVision wipers. Primeguard and PrimeVision are high quality products with affordable pricing, just what quick lube operators ask for. other brand name product lines Fast track offers, on a next day basis to most areas, include rain-X, Wagner, Armor Mark, Lucas, Penray, seafoam and most other popular brands in the market.”
WHy CHOOse fAsT TrACK LuBe suPPLy?“Fast track’s sales associates have a minimum of 10 years experience in the automotive industry. the sales team’s experience, vast knowledge of the industry and its related products, commitment to customer service excellence, and overall friendly attitude provides their customers with not just an ordinary supplier but a supporter of their business goals and objectives. beyond the sales team, quality products are abundant throughout the lines Fast track supplies. Next day service with low freight minimum orders is a standard offering to all customers. over 98 percent fill rates ensure Fast track’s customers can meet their customer’s varied needs.”
Editor’s Note: Welcome to the second annual Distributors Guide — a guide to the leading fast lube industry distributors. This guide will give an insight into each company’s mission, products offered and this year’s hottest selling products.
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distributor guide 09•
877.288.6334 • www.installeredge.com
CONTACTtony sims, vice [email protected]
A conversation with tony sims, vice president of installeredge.
MissiON “Provide car care professionals with quality products, superior service and profitable solutions.”
PrOduCTs Offered• Lubricants: We feature all major brands of motor oil, gear oil, grease, AtF and antifreeze. reduce inventory and
vendors with installeredge. We specialize in new lubricant applications.• Chemicals: We feature all leading brands, from service chemicals to aerosols. Call installeredge today.• replacement Parts: filters, wiper blades, tune up parts, lighting, caps, belts, hoses and more. We specialize in hard-to-
find new application parts. • tools: We feature quality service, general purpose and problem solving tools for car care technicians. • equipment: Your one-stop shop for service and shop equipment. • shop supplies: Complete offering for daily operations.• Janitorial supplies: Complete line of cleaning supplies. buy direct versus using a costly service.• safety supplies: Complete service offering of safety items.• office supplies: Complete line of office products. installeredge is your true single source.• Carwash Products: Call us for our updated carwash product offering.
HOT PrOduCTs• Aerovision “All in one” Flat blade• technaFiL HP Air Filter• technaFiL Cabin Air Filter• installeredge Premium Filtration Products
WHy CHOOse iNsTALLeredGe?“installeredge was built on the creed of product quality, pro-active inventory solutions and exemplary service. At the heart of this mission is our focus to reduce costs and lead times, and provide products that enhance revenues. Convenience, quality and the lowest overall costs ensure our customers build value in their businesses.
“by combining state-of-the-art technology, with best practices implementation, installeredge offers its customers a cutting-edge supply chain partner on target with current and future industry requirements. As our customers help us grow, we reinvest in programs and service-based solutions, supporting efficiency gains, which results in greater profitability for our partners.”
distributor guide 09•
800.829.3900 • www.mightyautoparts.com
CONTACTdave raphael, director of [email protected]
A conversation with dave raphael, director of Marketing at Mighty Auto Parts.
MissiON “to serve the professional automotive preventive maintenance market with high quality products and superior support services.”
PrOduCTs Offered“Mighty offers a complete line of the underhood, undercar and chemical products that are routinely carried ‘in stock’ at the installer level. Mighty’s product strengths include filtration products — oil, air, fuel and cabin air — windshield wipers, batteries, serpentine belts, lighting, a full line of chemical products for fluid maintenance services, drain plugs and gaskets, as well as shop service products.”
HOT PrOduCTs“Mighty’s best-selling products are filters, belts and chemicals.
“the Mighty engine guard ii filter program consists of air, oil, fuel, cabin and transmission filters. these filters are manufactured for Mighty by oeM suppliers and meet oe specifications for efficiency and service life. in the 2009 Fast Lube operators survey performed by National Oil & Lube News, Mighty’s engine guard ii air filter was voted as the third best seller. in addition, Mighty’s engine guard ii oil filter was voted as the second best seller.
“Mighty silentrac serpentine belts are engineered to today’s original equipment standards for ePdM construction and meet or exceed all sAe J1 459 standards for performance.
“the Mighty Vehicle system Vs7 program is a complete line of chemical products specifically designed for each of a vehicle’s seven vital systems. in addition to our chemical line, a complement of flush equipment is offered to assist in preventive maintenance services.”
WHy CHOOse MiGHTy AuTO PArTs?“because Mighty salespeople are trained to manage their customer inventories to maximize vehicle coverage, while minimizing their customers’ overall inventory investment. their fast lube customers can focus on serving their customers with the confidence that they have the right ancillary Mighty products on-hand to perform the services promptly.”
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distributor guide 09
800.221.0216 • www.servicechamp.com
CONTACTsKirk gustie, vice president, sales
[email protected] More, vice president, sales
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A conversation with Kevin gibbons, senior vice president, service Champ.
MissiON “to develop long-term relationships with our customers; to treat our customers fairly and responsibly; and to provide our customers with exactly what we promise — superior service, selection and value.”
WAy Of BusiNess“though a mission or vision statement was something we did not discuss and publish 25 years ago when we started, it has always been our way of doing business and always will be.”
PrOduCTs Offered“service Champ is your one-stop shop offering a complete range of filters, treatments, wiper blades, hardware, tools and shop supplies. service Champ founded the one-stop shop and continues to add new products — late-model filters, problem solving tools, hard-to-find oil drain plugs and more — to enhance this benefit to our customers.”
HOT PrOduCTs“beam-style wiper blades are being added by virtually all customers. We are surprised by the sales not only as a replacement product, but by the success of our customers in offering this premium blade as part of a ‘better-best’ program. Also, many customers have started doing power steering service, so all of the related fluids and treatments are moving well. Additionally, the cabin air filter category continues to grow, even though we have sold it for 10 years.”
WHy CHOOse serviCe CHAMP?“When we look at the NoLN yearly lists of tops in the industry or operator of the Year, we find there is often one thing many of these successful operators have in common — they are customers of service Champ. We are constantly impressed by the challenges our customers face in the retail environment. We are proud to say that if service Champ is your supplier you can spend your time focusing on your customers, not your vendors.”
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distributor guide 09•
800.313.2463 • www.service-pro.com
CONTACTdoug roberts, president
A conversation with doug roberts, president of service Pro Products/Aiod.
MissiON “All service Pro products are designed to provide the professional installer and service operator with exceptional quality and performance coupled with the expertise and support of a national network of licensed and approved distributors.”
PrOduCTs Offered“service Pro and its distributors offer a comprehensive single-source supply for the convenient automotive service installer. service Pro produces a wide array of premium synthetic blend and full synthetic lubricants that meet or exceed the APi and oeM specifications.
“Accompanying service Pro premium lubricants is an extensive line oeM-series filtration products including oil, air, cabin air, fuel and transmission filters for automotive and light truck applications.
“service Pro chemicals are formulated to meet the professional’s demand for premium chemicals that deliver peak performance and an exceptional value. this line includes full complement professional service kits, brake cleaners, fuel system additives, service chemicals, degreaser/cleaners, and brake and power steering fluids. service Pro’s unique ‘add to any color’ All Makes-All Models Antifreeze is formulated for use in all passenger cars and light duty trucks, foreign and domestic.
“the service Pro oeM series of products extends to beam and all season wiper blades. unique multi-fit connectors enable a 98 percent application coverage with minimum inventory.”
HOT PrOduCTs“All service Pro Premium Formula Lubricants are blended from highly refined base stocks and additives and deliver exceptional quality at very competitive costs. All service Pro Premium Formula Lubricants are APi licensed and meet the current iLsAC requirements.
“service Pro’s oeM series filtration products are engineered and manufactured to ensure optimum vehicle performance. this comprehensive filter line includes oil, air, cabin air, fuel and transmission filter kits for passenger cars and light trucks.
“service Pro’s professional formula chemicals are specifically formulated to meet the professional installer’s demands for full strength, fast-working chemicals. service Pro has recently released a complete line of two- and three-step service kits specifically designed for the professional installer and service center. these products are supported with video installation training, local distributor support, and targeted Pos materials and are backed by the smart Protection Warranty.”
WHy CHOOse serviCe PrO?“the installed lubricant industry is changing at a very rapid pace. industry trends and economic conditions continue to bring changes to the installers’ brand affiliations. through developing a strategic relationship with your local service Pro distributor, you will be uniquely positioned as the leading provider of professional automotive services for your customers, and you will ensure long-term profitability for your company. At service Pro, we haven’t forgotten who the customer is.”
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distributor guide 09•
888.884.7278 • www.tvifilters.com
CONTACTConrad Cutler
A conversation with Conrad Cutler, senior account manager of tVi Filtration.
MissiON “tVi Filtration/globe Motorists supply is a privately owned manufacturer, marketer and distributor of automotive aftermarket products. our organization is committed to continuous improvement in: understanding what will make our customers successful, then providing differentiated, value-added products and services that will exceed their expectations; developing long-term, mutually beneficial relationships with suppliers; maintaining fairness, dignity, respect and equal opportunity for all associates in a motivating, challenging, rewarding and safe work environment; and embracing high standards for the ethical, environmental and legal conduct of our business. We are confident through diligently working together as a team, we will accomplish this mission and be recognized as an organization that sets a standard of excellence for our industry.”
HOT PrOduCTs“tVi wipers are the trusted choice for thousands of installers nationwide. Wiper blade installation is a growing trend amongst fast lubes and is an easy, profitable, add-on sale. Customers appreciate the convenience of this service and can lead to repeat business for the installer. tVi wipers are individually packaged with three universal adaptors to fit 99 percent of all vehicle applications. tVi Wipers are performance engineered, constructed with a metal backing and rubber blade to provide maximum contact and premium quality in every wipe. our wipers come fitted with a universal pre-installed adapter for easy installation. orders are shipped the same day they are placed.”
WHy CHOOse Tvi fiLTrATiON?“tVi Filtration/globe Motorists supply is celebrating its 90th year of expansion. our primary focus is to serve as a single-source, low cost provider to fast lube industry establishments. our complete line of tVi filtration products, complemented with MAg1 lubricants, allows us to be the trusted choice for thousands of installers worldwide. All of our products are backed by a full manufacturer’s warranty against any defects in design, materials and workmanship. We guarantee satisfaction and success with everything we sell; if for any reason a product does not meet your expectations, we will issue a full refund.”
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distributor guide 09•
210.336.9020 • www.aweproducts.com
CONTACTglenn baker, owner
Awesome Products
A conversation with glenn baker, owner of Awesome Products.
MissiON “We are committed to excellence, guarantee customer satisfaction and provide the highest quality royal Purple products, automotive chemicals and headlight restoration kits that money can buy.”
PrOduCTs Offered“At Awesome Products, we distribute the entire line of royal Purple products, the best headlight restoration kits on the market and automotive chemicals that include cooling system conditioner, cooling system sealant, cooling system flush, brake cleaner, brake fluid, silicone spray, fuel injector cleaner, automatic transmission conditioner, automatic transmission flush, power steering fluid, white grease, fuel injection system cleaner, A/C evaporator cleaner, throttle plate and induction cleaner, spray cleaner and polish, and more. if you have a special requirement for a specific automotive chemical not listed, contact us for availability and pricing.”
HOT PrOduCTs“When you buy from Awesome Products you can be assured you are getting the best quality products the automotive industry has to offer consumers. From royal Purple synthetic oil products to headlight restoration kits and a complete line of automotive chemicals, we guarantee your satisfaction, or we’ll do whatever it takes to make it right for you.”
800.511.6311 • www.completelube.com
CONTACTJohn Vanderlaan, president
Complete Lube supply
A conversation with John Vanderlaan, president, Complete Lube supply.
MissiON “to build long-term, professional relationships with our customers and commit to providing the quick lube industry in Canada with the most complete offering of innovative products at outstanding value combined with unsurpassed service and support.”
PrOduCTs Offered“We are the only single-source supplier to the industry in Canada. From our three distribution centers in toronto, edmonton and Vancouver, we can supply any quick lube in the country with everything they need be it products, tools or equipment. CLs stocks over 3500 sKus in filters, wiper blades, lighting, additives, belts, specialty tools and more.
“While we are a distributor to the industry, CLs’ success has come from the level of support we offer our customers. our product offering is supported with hands-on, on-site and classroom training. our field support staff, customer services reps and management are all industry professionals, most having operated their own quick lubes at one time. our staff understands the business and can answer questions intelligently and knowledgeably.”
HOT PrOduCTs“our hottest selling product line continues to be our proprietary line of beam blades, CompleteVision FX. Years of research and development have gone into this wiper blade, which has paid off in wide acceptance across the country and continued strong sales. our latest addition to this line includes the PFX Perfect Mounting system, which addresses applications for late model vehicle wiper blade systems.”
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distributor guide 09•
877.852.5000 • www.pentiusautoparts.com
CONTACTdonald betz, general manager
Pentius Auto Parts
A conversation with donald betz, general manager of Pentius Auto Parts.
MissiON “Your one-source filter supplier, offering quality, performance and flexibility.”
PrOduCTs Offered“Pentius Automotive Parts offers a broad line of Pentius ultraFlow oil filters (spin-on and cartridge), air filters, cabin air filters and fuel filters for a wide range of domestic and import light vehicles. diligent in adding new model vehicle filters, Pentius is often ‘first to the aftermarket’ in offering new items. during 2009, Pentius added more than 100 late model vehicle filters to the line, many of which are for popular 2010 models. Pentius ultraFlow filters are premium in quality and manufactured to oe specifications. take a closer look at Pentius to become your ‘one source’ filter supplier. Pentius is well positioned to meet your full requirements for light vehicle filters, and also offers a variety of wiper blades for your full range of customers.”
HOT PrOduCTs“Pentius is in the process of taking an aggressive step to double our Pentius ultraFlow cabin air filter coverage to nearly 200 part numbers — positioning Pentius as an aftermarket leader in this fast-growing filter segment. More and more new model vehicles are equipped with cabin air filters, so this filter segment is sure to continue to grow as a sales and profit opportunity for your organization. Look to Pentius to meet your full requirements of filters.”
210.336.9020 • www.pgfilters.com
CONTACTAnan bishara, Ceo
international distributors usA
A conversation with Anan bishara, Ceo of international distributors usA.
MissiON “our mission is to provide maximum value by offering quality products at a competitive price through efficient supply chain management. international distributors usA, inc.’s business model provides the highest level of flexibility and adaptability to the ever-changing needs of the automotive aftermarket industry. We are committed to exceed the expectations of our customers.”
PrOduCTs Offered“international distributors usA inc. offers a complete line of filtration products: oil, air, cabin, fuel and transmission filter kits. All of our filters are designed and manufactured to meet or exceed oe specifications. our manufacturing process has been awarded the iso9001, Qs-9000 and the ts16949 certifications, which ensures consistent product quality. We also offer standard wipers and two lines of beam blades. our Premium Vision wiper blades are made of rust-resistant steel with a high-quality molded natural rubber squeegee. our element beam blade is an oe-quality ‘flat blade’ that fits most oe applications with ‘out of the package’ fitment. our newest addition is the FLX beam blade. this unique product fits 92 percent of the vehicles on the road, and all sizes are one price. We also offer a complete line of latex and nitrile gloves, including black nitrile gloves. our newest product offering is hose clamps — made of two-part stainless construction with a zinc-plated screw. We are offering all of the popular sizes in mini, regular and fuel injection clamps.”
HOT PrOduCTs“Although we are primarily a filter company, the fastest growing segment of our business is wiper blades. the reason for our significant growth is in the value we offer our customers. our wipers are easy to install, they last longer than most of the wipers on the market today and they are priced very competitively. Many of our customers are selling more of our Premium Vision, element and FLX beam blades than they are of their national brand.”
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distributor guide 09•
888.251.2609
CONTACTJim Crosby, general manager
s & e Quick Lube distributors, inc.
A conversation with Jim Crosby, general manager of s & e Quick Lube distributors.
visiON“our vision is to be driven by our desire to provide complete satisfaction to our customers. to provide on-time deliveries of quality products at fair and competitive prices, while providing timely and accurate customer service. to be knowledgeable of our products and service so we can meet or exceed our customers’ expectations. to be an organization of outstanding individuals whose pride shows in its commitment to quality.”
MissiON“the mission of s & e is to provide a universally consistent customer experience, which is quick, convenient, reliable and error-free. this experience will be delivered by a team of employees whose technical and professional skills, as well as their desire to exceed customer expectations, will be assured.”
PrOduCTs Offered“We are a full-line distributor of products for the fast lube industry. All product categories — oil, air and cabin air filters; transmission filters; windshield wiper blades; a full line of chemicals and oe fluids; service, janitorial and shop supplies; tools and equipment. We distribute Vac-u-Fill, Fein, Alto, Haltec, devon, rti, Flo-dynamics, graco and many other lines of equipment. We offer same-day shipping, easy terms and are located to provide service from coast to coast. We pride ourselves in top-quality products and old-fashioned customer service.”
800.635.6269
CONTACTsherrell gorman
national accounts sales & marketing
Prend’s Automotive supply
A conversation with sherrell gorman, national accounts sales and marketing at Prend’s Automotive supply.
MissiON “Prend’s Automotive supply combines the experience of sales, marketing and the firsthand knowledge of the automotive industry to offer their customers a program that is well rounded and customer service focused.”
PrOduCTs Offered“the product we are proudest to offer is our exceptional customer service. every call that comes into our company during normal business hours is answered by a person and not an automated system. that is a rarity in today’s world and something that our customers value.
“our motto is, ‘We sell everything but oil,’ and that pretty much summarizes our automotive product offering. because of our vast experience in the quick lube industry as former owner/operators and as an international automotive supply distributor, we can help ease the stress of start-up and maintenance of inventory for quick lube owners.”
HOT PrOduCTs“our hottest sellers are: oil filters, air filters, cabin air filters, wiper blades and fuel filters. We are proud to feature the complete Mobil 1 extended Performance filter line, Mobil-branded and Champ-branded oil and air filters, as well as Promotive-brand oil filters. this is in addition to our many other product lines that we feel are worthy enough to be a part of our program.”