2007 ryko annual sales meeting 2007 ryko annual sales meeting quality delivery performance 2007 ryko...
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2007 Ryko Annual Sales Meeting2007 Ryko Annual Sales Meeting
Quality
Delivery Performanc
e
2007 Ryko Annual Sales Meeting2007 Ryko Annual Sales Meeting
Quality Policy
RYKO MANUFACTURING COMPANY is committed to providing customers a quality product in a manner that ensures their satisfaction. This applies to our final customers and to our internal customers. We are also committed to complying with the requirements of our quality system and to continually improve its effectiveness.
Quality
2007 GOALS
• Increase Out of Box Quality pass % from 50% to 85% by 12/31
• Reduce cost of poor quality 20% by 12/31
• Increase First Pass Yield at test track from 53% to 75% by 12/31
• Reduce warranty and nonconforming product by 20% by 12/31
Out of Box Quality Pass %-Goal 85%
0
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80
Apr-06
May-06
Jun-06
Jul-06 Aug-06
Sep-06
Oct-06 Nov-06
Dec-06
Jan-07
Feb-07
Mar-07
Apr-07
FPY GOAL
Average issues per OBQ Survey
• April 2006---4.8 issues• April 2007---0.6 issues
Out of Box Quality (OBQ) Survey Process
• OBQ survey comes in • Logged in by Customer Quality Support
(CQS)• Corrective actions (CARs) written for any
issues and entered into OBQ survey log• CAR routed to appropriate party to
perform root cause analysis and corrective action
• Once corrective action is completed CAR is routed back to Customer Quality Support
• CQS will contact originator of OBQ Survey to go over findings and any corrective action plans.
OBQ Survey
Sales Order # Date: Contact: Serial #’s Phone # / Email Add.
1. Did you receive your Equipment on time? 2. Was the shipment complete?
3. Were you notified of backorders?
4. Did backorders arrive on time?
5. Was your equipment shipped to the right location?
6. Did you receive your equipment free of any freight damage?
7. During the initial start-up process, did any of the equipment fail to operate correctly?
If; yes, please place an X in all that apply: Electrical Water Pneumatic Missing Part Wrong Parts Comments:
Quality Improvements Made
• Developed training room• Weekly meetings with production
departments on Test Track and Out of Box Quality data
• Rollout of Out of Box Quality survey to Distributors
• OBQ survey led us to chemical pump and tank assy issues.
• Quality group job rotation developed
In Closing
Please help us help you. Fill out and return an OBQ survey after each installation. We need your feedback if we are going to improve Ryko product quality!!
Delivery Performance
2007 Goals
• Increase OTD on next day priority orders from 86% to 98% by 12/31
• Increase OTD for parts/service orders from 87% to 95% by 12/31
• WG complete shipments from 62% to 85% by 12/31
• Increase OTD for WG shipments from 88% to 95% by 12/31
OTD Next Day Priority Orders-Goal 98%
60 58
80 82 8286 86 86
91 8883 8686 89
8491
86 88 89 90 91 92 93 94 95 96 97 98
0
20
40
60
80
100
120
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
2006 OTD % 2007 OTD % 2007 GOAL
Stocking Orders-Goal 95%
40 40
56
84 86 88 86 8790 91
87 87
80 80 798487 88 89 90 91 92 92 93 93 94 94 95
0
10
20
30
40
50
60
70
80
90
100
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
2006 % OTD 2007 % OTD GOAL
Equipment Orders % Shipped Complete-Goal 85%
55 55 55 5753
57
66
7376
80
72
6267
76
59
50
6267
7275 75 77 79 81 82 83 84 85
0
10
20
30
40
50
60
70
80
90
2006 % Ship Complete 2007 % Ship Complete GOAL
Average number of backorders per equipment order
• April 2006-----6.4• April 2007-----0.8
Sales order aging
• Sales order aging from 18.86 days to 5.36 days---goal 2 by 12/31
OTD % for Equipment Orders-Goal 95% by 12/31
3741
37
6357 57
70
90
8087 88 9189 91
97 94
88 88 89 90 91 92 92 93 93 94 94 95
0
20
40
60
80
100
120
2006 % OT 2007 % OT GOAL
Delivery Improvements Made
• Re-design of shipping area• Changes to parts shipping process
—specialized pullers and shippers• Shipping gets electronic notification
when priority order goes on system.• Expanded priority coverage• UPS notification• UPS system now pulls ship data
from sales order