2005-06-06 creating business solutions for the mobile enterprise - claudio cianca - avaya
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2005 Avaya Inc. All rights reserved.
Creating Business Solutions for theMobile EnterpriseCreating Business Solutions for theMobile Enterprise
June 6, 2005
Cianca ClaudioEMEA Product Manager
Communications Appliances & Mobility
Avaya Inc
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Intelligent Communications
Enabled by Business Communications Applications
People more productive,Processes more intelligent,Customers more satisfied
Mobility extends the power of Intelligent Communications
with increased productivity, accessibility, and cost savings
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What is Enterprise Mobility ?
Is it a mobile phone ?
Is it a laptop ? Is it a softphone ?
Is it a hot desk ?
Is it a PDA ?
Is it speech access ?
Enterprise mobility is all the above
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Mobility Profile of an Enterprise
Majority of Employees are Mobile to Some Degree
Less than 20%deskbound
Less than 30%road warriors
80-90% of employees
can benefit fromenterprise mobility
solutions
Fixed MobileSemi-Mobile
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For Employees:
Communica
tions Out of Control
64% employees carry morethan 2 devices on most days
Despite many devices
Missed opportunities34% lost revenue opportunitiesbecause they were unable to
contact when needed
Work/life balance75% UK and 79% US employees
agree that telecommutingimproves sense of work/life
balance
Source: Avaya global user surveys
39% UK and 42% USemployees pick up an
important message late morethan 4-5 times a week
Too many messages
Getting Communications Under Control
Simplicity
Single number, single voice mail, single directory
Enterprise data access (email, intranet)
Consistentuser capabilities
Take Controlof communications
Choiceof devices and access method
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For IT Directors: Comp
lex Environment
54% of employees costare facilities based1
60% of mobile phone calls
are made from withina building1
Cost management
Too many technologiesBluetooth, 802.11 a/b/g, WiMAX,
CDMA, WCDMA, TD-CDMA,EDGE, UMTS, HSDPA, HSUPA,
Security57% of employers fall short of meeting
employees mobility needs1
38% employees aware of others usingunapproved devices and software1
71% UK and 67% US warythat telecommuting may
mean loss of control1
Loss of control
Simplicity
Single applications & network infrastructure
Single reporting & accounting
Consistentmanagement and control policies
Take controlof mobile devices
Choiceof solutions supporting mobile workers
Source: Avaya global user surveys
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Roaming
Solutions in the Mobile Enterprise Now
and In the Future - Many Employees Use Many SolutionsFixed MobileSemi-Mobile
CampusDeskbound Teleworking
PDA, laptop,softphone, hotdesks
Cell phone,softphone, hotdesks, SpeechAccess
Cell phone,
IP Desk Phone
Softphone,Cell phone
Likely secondaryequipment
Cell phone,Speech Access
WiFi phone, PDA,laptop (depends on
vertical), softphone
Softphone, PCPC
Desk phone
Most ImportantEquipment
QWEST FieldSeahawks Stadium
County of Marin
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Enterprise-Enabled Mobility
Increased personal productivity
Cost management
RoamingAt desk
At homeOn campus
Enterprise communications transparently extended to mobile users,with centralized management and control
Enterprise
Communications
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3 Key Focus Areas for Avaya in Enterprise Mobility
Home and remote workers
Enterprise Fixed Mobile Convergence
Speech Access
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IP IP without QoSControl
+VoIP Audio
Control
Voice
Home & RemoteIP Soft Phone Mobility
Road Warrior ModeTelecommuter Mode
ELF
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EnterpriseTelephony
Fixed Network
Avaya Delivering Enterprise Fixed Mobile
Convergence
CellularNetwork and
Service Provider
GAPNo Audit Trail
Little Feature AccessHigh Cost
One Business Number for Mobile Workers
Integrate Cell Phones into Business Operations
CellularNetwork and
Service Provider
EnterpriseTelephony
Fixed Network
For IT Directors
Call recording for regulatory compliance
Calling charges reduction
Simplified management
For Employees
Separate business & personal profiles
Consistent capabilities
Bridging of fixed & mobile
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Mobile
(Nokia or other)
Internal orexternal call
Public LicensedMobile Network
ACMlaunches callto associated
Mobile phone
Fully MobileExtension to Cellular for off-PBX services
Ringing
Ringing
Messaging
IP PBX
Soft / hard Phone
1. Simultaneous Ringing-Pick up the one you want
2. Caller ID presented*Allows call screening
3. Single Voice Mail boxIntegrated with email & faxAvoid mobile voicemail
5. Top 20 PBX featuresavailabletransfer-park-pickup-hold-callback-whisper-conference-drop-forward-send all calls- EC on/off - Exclusion
6. System recognizes user'smobile number - translatedto user's nameapply rights & priority hide mobilenumber - bridge desk phone
friendly to other users
*CLID is network provider dependant
4. Toggle desk mobile
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Avaya's Extension to Cellular integratessimply in Symbian phones
Phones based on Nokia S60 2nd Edition Nokia 6600
Nokia 3230 / 6670 / 7610 / 6620 / 6260
Nokia 6630
Download MultiVantage Mobile from theweb, get a license from Avaya and enjoy!
MultiVantage Mobile
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Speech Access Portal Improves Productivity of
Road Warriors
Messages
Listen-to, create, delete, forward, reply-tovoice and email messages
Calling and Conferencing
Voice dialing from directories
Call sender of voice and email messages
Personal Productivity
Create & read calendar appointments
Advanced reach me & notification
Read my urgent email messagesCall sender
Schedule an appointment