20 Novembre, 2010

After Market Parts and Services

Excellence Center Auconel:

status of the Art and new activities

implemented on Year 2012

Nov 2012 Excellence Center Auconel

2001: Agreement with Fiat Auto for OE navigation systems (NIT from Alfa 147 and its evolutions) refurbishment in Warranty: Auconel achieves the ISO 9000 Certification.

2007: Start-up out of Warranty repair process for FGA and PSA OE navigation systems, European Market; from 2012 implementation for Radionav.

2012: Auconel achieves the ISO 9001:2008 Certification for activities of Reconditioning and repairing of infotelematics technology equipment, according to the MM E.S. OE technical requirements: activity started from September 2012 on RT4-5.

All the activities are strictly monitored from MM AM HDTS in order to comply with the Service Level Agreement requested from PSA: direct management of spare parts, courier, maintenance and continuous alignment with Chatellerault.

Excellence Center (Auconel): Route of consolidation

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12.000 pcs from 2001 to 2005

3.000 pcs from 2007 to present

86 pcs up today (first two months)

Nov 2012 Excellence Center Auconel

Excellence Center (Auconel): Input/output Flow – PSA

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PSA Regeneration process – WARRANTY

Chatellerault

A.M. Logistic

AUCONEL

Spare parts shipment

PSA

Notification

Spare parts request

Shipping NIT regenerated

Garage

Return defective NIT

Regeneration requestLog notific

ation

Nov 2012 Excellence Center Auconel

Excellence Center (Auconel): Input/output Flow – PSA/FGA

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Repair process – OUT of WARRANTY

A.M. Logistic

AUCONEL

CheckstarMMAM

Preventive

notification

Pur

chas

e sp

are

part

s

Shipping NIT repairedGarage

Diagnosis and pre

ventiv

e

Repair requestRepair n

otifica

tion

Nov 2012 Excellence Center Auconel

Excellence Center (Auconel): Skills

5

The continuous dialogue with I&T and R&D divisions, Magneti Marelli establishments of Venaria, Corbetta and Chatellerault, produces a constant alignment.

All technicians are highly trained and constantly updated.

Quality system is continually seeking to improve the internal flows.

Reliability

Quality

Skill

These characteristics make AUCONEL competitive and reliable.

Nov 2012 Excellence Center Auconel

During the Year 2012 Auconel set new activities in telematics area, specifically for:

Daimler Trucks P.N.D. (Personal Navigation Device):

1. Test bench design and manufacturing for diagnosis in Warranty according to technical specifications agreed with Daimler and MM I&T R&D2. From September 2012 starting of analysis on returned parts from the Field 40 products: tested & shipped up today

3. Integration of Auconel ICT management system with 8D Report standard

Telematic Box for: Allianz, Fiat L.A., Octo Telematics:1. Test bench design and manufacturing for diagnosis in Warranty according to technical specifications agreed with Customers and MM I&T R&D2. Integration of Auconel ICT management system with 8D Report standard3. Starting of analysis on returned parts from the Field forecasted from January 2013

In order to manage precisely the in/out flows of these products, Auconel implemented an«internal website» that allows to report each test performed with data-images-videos, showed with an integrated standard. The activities are shared with MM AM HDTS, that systematically monitors the Service Quality through CRM dedicated (MIC).

Further projects implemented during Year 2012

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Nov 2012 Excellence Center Auconel

Excellence Center (Auconel): Quality

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AUCONEL has achieved the ISO 9000 and ISO 9001:2008 certifications.

Consequently to the activities of PSA regeneration AUCONEL has adopted some aspects of ISO/TS 16949.

Constantly supervised by internal Quality System and Magneti Marelli Auditors.

Workflows are efficient and guaranteed

Nov 2012 Excellence Center Auconel

Excellence Center (Auconel): Data Storage and traceability

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AUCONEL has implemented an internal web server that allows storing large amounts of data in very ease way for quickly consulting and post-processing.

AUCONEL is now working for giving an internet data access, through a secure connection.

Versatility Security Quality