2 recovery guidelines

Guidelines for Preparing Guidelines for Preparing Community Recovery Community Recovery

PlansPlans

2011 Emergency 2011 Emergency Management ConferenceManagement Conference

Loveland, ColoradoLoveland, Colorado

Session ObjectivesSession Objectives

Identify and discuss:Identify and discuss: Common community recovery issues, Common community recovery issues,

problems and challengesproblems and challenges Elements of a community recovery Elements of a community recovery

programprogram Outline for a Community Recovery PlanOutline for a Community Recovery Plan Recovery Support Functions, or RSFsRecovery Support Functions, or RSFs Recovery roles of the Emergency Manager, Recovery roles of the Emergency Manager,

Recovery Manager and Recovery Task Recovery Manager and Recovery Task ForceForce

Community Recovery Community Recovery IssuesIssues

Humanitarian care for survivors and Humanitarian care for survivors and safety measures for first responderssafety measures for first responders

Restoring critical infrastructure and Restoring critical infrastructure and government servicesgovernment services

Restoring community tax base and Restoring community tax base and retaining businesses and employersretaining businesses and employers

Ensuring community-wide, collaborative Ensuring community-wide, collaborative participation in recovery participation in recovery policies/decisionspolicies/decisions

Stabilizing Hospital-EMS-Health networkStabilizing Hospital-EMS-Health network

Community Recovery Issues

Restoring communities to pre-disaster Restoring communities to pre-disaster condition or better (resisting urge to return condition or better (resisting urge to return to “normal”)to “normal”)

Developing strategies for interim and Developing strategies for interim and permanent housingpermanent housing

Leveraging available programs and Leveraging available programs and assistance to support local recovery goalsassistance to support local recovery goals

Taking advantage of window of Taking advantage of window of opportunity to implement hazard opportunity to implement hazard mitigation measuresmitigation measures

Community Recovery Challenges

Common Recovery Common Recovery ProblemsProblems

Lack of coordination between Lack of coordination between public, private, non-profit and public, private, non-profit and faith-based recovery forcesfaith-based recovery forces

Inconsistent public informationInconsistent public information Failure to involve citizens and Failure to involve citizens and

community-based groupscommunity-based groups Overlapping or conflicting effortsOverlapping or conflicting efforts Inequitable distribution of reliefInequitable distribution of relief

““Good” RecoveryGood” Recovery Consensus-basedConsensus-based SustainableSustainable Equitable delivery of Equitable delivery of

assistanceassistance Compatible with community Compatible with community

goals and valuesgoals and values Preserves core community Preserves core community

economic activitieseconomic activities Lowers population’s Lowers population’s

exposure to riskexposure to risk

Maxims of Disaster Maxims of Disaster RecoveryRecovery

Disaster recovery is not easyDisaster recovery is not easy Disaster recovery will take yearsDisaster recovery will take years Disaster recovery programs seem like Disaster recovery programs seem like

“moving targets”“moving targets” There are many possible outcomes to There are many possible outcomes to

disaster recoverydisaster recovery There is a lot of help available for There is a lot of help available for

disaster recoverydisaster recovery If it happened once, it can happen againIf it happened once, it can happen again

Source: Holistic Disaster Recovery (2006), CU-Boulder Natural Hazards Source: Holistic Disaster Recovery (2006), CU-Boulder Natural Hazards CenterCenter

Elements of a Community Elements of a Community Recovery ProgramRecovery Program

Community Recovery Community Recovery ProgramProgram

Basic Program ElementsBasic Program Elements Recovery Planning CommitteeRecovery Planning Committee Partnerships with Nonprofit CommunityPartnerships with Nonprofit Community Private Sector PartnershipsPrivate Sector Partnerships Recovery PlanRecovery Plan Protocols for Recovery Task Protocols for Recovery Task

Force/Recovery ManagerForce/Recovery Manager


Recovery Planning CommitteeRecovery Planning Committee Government, private sector, Government, private sector,

nonprofitsnonprofits InterdisciplinaryInterdisciplinary Pre-Disaster Hazard AssessmentPre-Disaster Hazard Assessment

Estimated impacts and lossesEstimated impacts and losses Mitigation needsMitigation needs Preparedness issuesPreparedness issues

Community Disaster Recovery PlanCommunity Disaster Recovery Plan


Partnerships with Nonprofit Partnerships with Nonprofit CommunityCommunity

COVOAD/COVOAD-Member AgenciesCOVOAD/COVOAD-Member Agencies Formalized Relationship with Formalized Relationship with

GovernmentGovernment MOUsMOUs Inclusion in local plansInclusion in local plans

Delegation of Responsibility ProcessDelegation of Responsibility Process


Private Sector PartnershipsPrivate Sector Partnerships Chamber of CommerceChamber of Commerce Business and Civic GroupsBusiness and Civic Groups Large EmployersLarge Employers CEPPCEPP Utilities ProvidersUtilities Providers Pre-Disaster Contingency ContractsPre-Disaster Contingency Contracts

Community Recovery Community Recovery PlansPlans

Community Recovery PlansCommunity Recovery Plans

Format, Compatibility with other PlansFormat, Compatibility with other Plans NIMS/FEMA modelsNIMS/FEMA models Emergency Support Functions (ESFs)Emergency Support Functions (ESFs) Recovery Support Functions (RSFs)Recovery Support Functions (RSFs)

Models (Salt Lake City, San Francisco)Models (Salt Lake City, San Francisco) Outline Template (Handout)Outline Template (Handout)

Recovery Support Recovery Support FunctionsFunctions

Recovery Support Recovery Support FunctionsFunctions

RSFs are longer-term than ESFsRSFs are longer-term than ESFs RSFs are loosely-related activities RSFs are loosely-related activities

occurring simultaneouslyoccurring simultaneously RSFs may require research, analysis RSFs may require research, analysis

and detailed planning to completeand detailed planning to complete The coordination point for bringing The coordination point for bringing

RSFs together is the Emergency RSFs together is the Emergency Manager or Recovery ManagerManager or Recovery Manager

Recovery Task Force provides policy Recovery Task Force provides policy and resource support to RSFsand resource support to RSFs

ESFs and RSFsESFs and RSFs

ESFESF ESF#3,ESF#3,

Public Public Works and Works and Engineering Engineering (County (County Road and Road and Bridge)Bridge)

RSFRSF Damage Damage

AssessmentAssessment Lifelines RestorationLifelines Restoration Debris ManagementDebris Management Project ManagementProject Management

Recovery Support FunctionsRecovery Support Functions

Continuity of GovernmentContinuity of Government Governance Contingency FrameworkGovernance Contingency Framework

Executive-Legislative-AdministrativeExecutive-Legislative-Administrative Recovery Task ForceRecovery Task Force

Declaration Process/Legal AuthoritiesDeclaration Process/Legal Authorities Local Recovery OrdinanceLocal Recovery Ordinance

Emergency Reserve Funds (TABOR)Emergency Reserve Funds (TABOR) Insurance – Liability – Risk Insurance – Liability – Risk

ManagementManagement State and Federal AssistanceState and Federal Assistance


Damage AssessmentDamage Assessment

Building Inspections and PermitsBuilding Inspections and Permits Rapid Damage Assessment (1Rapid Damage Assessment (1stst 24 hours) 24 hours) Initial Local Damage AssessmentInitial Local Damage Assessment Preliminary Damage Assessment (PDA)Preliminary Damage Assessment (PDA)

Recovery Support FunctionsRecovery Support FunctionsEmergency Restoration of LifelinesEmergency Restoration of Lifelines Cooperative Planning – Government and Cooperative Planning – Government and

Utilities ProvidersUtilities Providers Transportation SystemsTransportation Systems Communications SystemsCommunications Systems Utilities SystemsUtilities Systems Water/Wastewater SystemsWater/Wastewater Systems Health/Medical Systems Health/Medical Systems

Restoration PrioritiesRestoration Priorities (1) power (2) sanitary systems (3) water(1) power (2) sanitary systems (3) water


Debris ManagementDebris Management Emergency Debris ClearanceEmergency Debris Clearance

Designated priority routesDesignated priority routes Debris Management StrategyDebris Management Strategy

Sorting, recycling, reducingSorting, recycling, reducing Hazardous MaterialsHazardous Materials Compliance with State and Federal Compliance with State and Federal

LawsLaws NEPA, Clean Air/Water ActsNEPA, Clean Air/Water Acts


Public Health and SafetyPublic Health and Safety Search and RescueSearch and Rescue Secondary Hazards/Imminent Secondary Hazards/Imminent

ThreatsThreats Hazardous Materials RisksHazardous Materials Risks Communicating Risks to Communicating Risks to

Responders/Relief WorkersResponders/Relief Workers Public MessagingPublic Messaging

http://www.mysouthwestga.com/uploadedImages/wfxl/News/Stories/flood.jpg


Disaster Recovery Centers (DRCs)Disaster Recovery Centers (DRCs) Hub of governmental and nonprofit Hub of governmental and nonprofit

support for the communitysupport for the community Local-State DRCsLocal-State DRCs DRCs in Federal DisastersDRCs in Federal Disasters


Public Information and Community Public Information and Community RelationsRelations

Public Messaging for All RSFsPublic Messaging for All RSFs Joint Information SystemJoint Information System Web Page/Social MediaWeb Page/Social Media Interactive, Culturally Competent Interactive, Culturally Competent

Dialogue with ResidentsDialogue with Residents


Mass CareMass Care Public Shelters/Alternative Care Public Shelters/Alternative Care

FacilitiesFacilities Mass Feeding/Bulk DistributionMass Feeding/Bulk Distribution Crisis Counseling/Emotional and Crisis Counseling/Emotional and

Spiritual CareSpiritual Care Small and Companion Animal CareSmall and Companion Animal Care


Behavioral Health ServicesBehavioral Health Services Immediate and Long-Term CareImmediate and Long-Term Care Colorado Crisis Education and Colorado Crisis Education and

Response Network (COCERN)Response Network (COCERN)


Volunteer CoordinationVolunteer Coordination Volunteer Reception CentersVolunteer Reception Centers Colorado Volunteer Center Network Colorado Volunteer Center Network

(CVCN)(CVCN) Public MessagingPublic Messaging State Volunteer Coordination Team State Volunteer Coordination Team

(VCT)(VCT)


Donations ManagementDonations Management Policy/process for cash donationsPolicy/process for cash donations VOAD-ACSDR Model for Donated GoodsVOAD-ACSDR Model for Donated Goods Collection, warehouse and distribution Collection, warehouse and distribution

centerscenters Public messagingPublic messaging State Donations Coordination Team State Donations Coordination Team

(DCT)(DCT)


Disaster HousingDisaster Housing Interim Housing Resources and Interim Housing Resources and

StrategiesStrategies Rental Resources DatabaseRental Resources Database

Permanent Housing Resources & Permanent Housing Resources & StrategiesStrategies Qualified Contractors ListQualified Contractors List

Local/Regional Housing Task ForceLocal/Regional Housing Task Force


Individual and Family AssistanceIndividual and Family Assistance Community-Based OrganizationsCommunity-Based Organizations COVOAD Member AgenciesCOVOAD Member Agencies Long-Term Recovery (Unmet Needs) Long-Term Recovery (Unmet Needs)

CommitteeCommittee Case ManagementCase Management FEMA Individual Assistance ProgramFEMA Individual Assistance Program


Permanent Restoration of Permanent Restoration of Essential ServicesEssential Services

UtilitiesUtilities TransportationTransportation CommunicationsCommunications Water/WastewaterWater/Wastewater


Permanent Restoration of Permanent Restoration of Buildings and FacilitiesBuildings and Facilities

InsuranceInsurance Alternate FacilitiesAlternate Facilities FEMA Public Assistance FEMA Public Assistance

ProgramProgram


Economic and Community RecoveryEconomic and Community Recovery Redevelopment and Land Use PlanningRedevelopment and Land Use Planning Business/Economic Recovery Strategies Business/Economic Recovery Strategies

and Resources (access to cash, credit)and Resources (access to cash, credit) Long-Term Housing StrategiesLong-Term Housing Strategies SBA Disaster Assistance Loan ProgramSBA Disaster Assistance Loan Program Disaster Unemployment AssistanceDisaster Unemployment Assistance


Finance and AdministrationFinance and Administration Pre-Disaster Policies (Overtime)Pre-Disaster Policies (Overtime) Emergency Procurement ProceduresEmergency Procurement Procedures Emergency Purchasing Waiver Emergency Purchasing Waiver

(Competition)(Competition) Documentation (Separate Cost Accounting Documentation (Separate Cost Accounting

Codes)Codes) Resource Tracking/Cost RecoveryResource Tracking/Cost Recovery Mutual AidMutual Aid Vendor ContractsVendor Contracts


Environmental, Historic and Cultural Environmental, Historic and Cultural PreservationPreservation

Strategy for Enhancing Environment and Strategy for Enhancing Environment and Maximizing Community BenefitsMaximizing Community Benefits

Compliance with State and Federal LawsCompliance with State and Federal Laws National Environmental Protection ActNational Environmental Protection Act State Historic Preservation Officer (SHPO)State Historic Preservation Officer (SHPO)


Hazard MitigationHazard Mitigation Local Mitigation StrategyLocal Mitigation Strategy

Adopt model legislation to ensure community Adopt model legislation to ensure community has state-of-the art building and zoning codeshas state-of-the art building and zoning codes

State Hazard Mitigation ProgramsState Hazard Mitigation Programs Federal Hazard Mitigation ProgramsFederal Hazard Mitigation Programs

FEMA HMGPFEMA HMGP Natural Resources Conservation Service Natural Resources Conservation Service

(NRCS)(NRCS)

Recovery Roles of the Recovery Roles of the Emergency ManagerEmergency Manager

Recovery Roles of the Recovery Roles of the Local Emergency Local Emergency

ManagerManager Technical advice to leadershipTechnical advice to leadership Damage assessment coordinationDamage assessment coordination Debris management supportDebris management support Coordination of spontaneous volunteersCoordination of spontaneous volunteers Management of unsolicited donationsManagement of unsolicited donations Leveraging of state and federal Leveraging of state and federal

assistanceassistance Administration of Stafford Act programsAdministration of Stafford Act programs

Recovery Roles of the Recovery Roles of the Local Emergency ManagerLocal Emergency Manager

Establishment of Disaster Recovery Establishment of Disaster Recovery Centers (DRCs)Centers (DRCs)

Coordination with non-profit and Coordination with non-profit and faith-based partner agencies (VOAD)faith-based partner agencies (VOAD)

Formation of long-term Formation of long-term recovery/unmet needs committeerecovery/unmet needs committee

Support for interim and permanent Support for interim and permanent housing strategieshousing strategies


ManagerManager Support and facilitation of crisis Support and facilitation of crisis

counseling and behavioral health counseling and behavioral health servicesservices

Assisting with reopening of Assisting with reopening of schools/businessesschools/businesses

Assisting with development of Assisting with development of community recovery strategiescommunity recovery strategies

Identifying/implementing hazard Identifying/implementing hazard mitigation measuresmitigation measures


ManagerManager CoordinationCoordination

VOAD (local, regional, state)VOAD (local, regional, state) 70% of emergency relief to families 70% of emergency relief to families

from non-governmental sourcesfrom non-governmental sources Examples: mass care, donations, Examples: mass care, donations,

volunteers, case management, volunteers, case management, spiritual/emotional care, animal carespiritual/emotional care, animal care


ManagerManager Convening the ExpertsConvening the Experts

Local recovery/housing task forcesLocal recovery/housing task forces Housing strategies need input and Housing strategies need input and

buy-in from those that will live buy-in from those that will live there to keep residents satisfied, there to keep residents satisfied, and therefore from leaving, and to and therefore from leaving, and to forestall political discomfortforestall political discomfort


ManagerManager Planning FacilitatorPlanning Facilitator

Pre-disaster planning Pre-disaster planning improves the speed and improves the speed and quality of post-disaster quality of post-disaster decisions and processes.decisions and processes.

Role of the Recovery Role of the Recovery ManagerManager

Role of the Recovery Role of the Recovery ManagerManager

Coordinate with the RSFsCoordinate with the RSFs Hub of the wheel/all spokes connect to RMHub of the wheel/all spokes connect to RM

Liaison with State and Federal AgenciesLiaison with State and Federal Agencies Negotiate availability and level of assistanceNegotiate availability and level of assistance

Facilitate community and neighborhood Facilitate community and neighborhood meetingsmeetings

Seek support from philanthropic Seek support from philanthropic communitycommunity

Support Recovery Task ForceSupport Recovery Task Force

Role of the RecoveryRole of the RecoveryTask ForceTask Force

Recovery Task ForceRecovery Task Force

Collaborative/consensus-based groupCollaborative/consensus-based group Elected/appointed government officialsElected/appointed government officials Community, business and nonprofit leadersCommunity, business and nonprofit leaders

Could be regional in make-upCould be regional in make-up Bring resources/expertise to the tableBring resources/expertise to the table Leadership by local “champion”Leadership by local “champion”

Political, community, business, religious Political, community, business, religious leaderleader

City Manager/County AdministratorCity Manager/County Administrator Recovery ManagerRecovery Manager

Role of the Recovery Task Role of the Recovery Task ForceForce

Establish recovery “vision” and identify Establish recovery “vision” and identify opportunities to improve communityopportunities to improve community e.g., underground utilities/improve traffic flowe.g., underground utilities/improve traffic flow

Proactively manage Proactively manage recovery/redevelopment to balance recovery/redevelopment to balance competing interestscompeting interests

Develop/support recovery strategiesDevelop/support recovery strategies economic development, housing, mitigationeconomic development, housing, mitigation

Establish goals, priorities and milestonesEstablish goals, priorities and milestones Engage and inform the general publicEngage and inform the general public

Pre-Disaster PlanningPre-Disaster Planning

Things to have in place before a disaster:Things to have in place before a disaster: COG plan and local recovery ordinanceCOG plan and local recovery ordinance Priorities for restoration of servicesPriorities for restoration of services

utilities, roads, critical facilitiesutilities, roads, critical facilities Debris management planDebris management plan Emergency procurement authorityEmergency procurement authority

relaxed bidding process/competition waiverrelaxed bidding process/competition waiver Plans for managing donations and Plans for managing donations and

volunteersvolunteers Protocols for Recovery Manager/Task Protocols for Recovery Manager/Task

ForceForce

Keys to SuccessKeys to Success

PlanningPlanning Good coordinationGood coordination Public involvementPublic involvement A community vision for recovery A community vision for recovery

with a set of supporting goalswith a set of supporting goals Openness to alternative strategiesOpenness to alternative strategies Consensus on action Consensus on action

plans/strategiesplans/strategies

ResourcesResources

Technical AssistanceTechnical Assistance CCI, CML, NACo, ICMA, APA, CU, CSUCCI, CML, NACo, ICMA, APA, CU, CSU

COVOAD/COVOAD Member AgenciesCOVOAD/COVOAD Member Agencies State PartnersState Partners

Governor’s Office, DOLA (Emergency Governor’s Office, DOLA (Emergency Management, Housing, Local Management, Housing, Local Government), CDPHE, CDHS, CDOT, DNR, Government), CDPHE, CDHS, CDOT, DNR, CDACDA

Federal PartnersFederal Partners FEMA Region VIII, SBA, HUD, USDA (NRCS, FEMA Region VIII, SBA, HUD, USDA (NRCS,

Rural Development), DHHSRural Development), DHHS

Questions ~ DiscussionQuestions ~ Discussion

THANK YOUTHANK YOU Bob Wold, Recovery Bob Wold, Recovery

ManagerManager Department of Local AffairsDepartment of Local Affairs Division of Emergency Division of Emergency

ManagementManagement [email protected]@state.co.us

2 recovery guidelines

Documents

easy disaster recovery

holistic disaster recovery

rsfs recovery roles

local recovery goals

good recovery consensus

community goals

communitybased groups

nonprofit support