2 © 2014 cisco and/or its affiliates. all rights reserved. cisco confidential
TRANSCRIPT
2© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
De-Risking the Move to the Cloud
3© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Content to be covered
Unified Communications Benefits
Challenges facing IT teams today
The cloud value proposition
Perceived risks, concerns & questions with cloud
Best practices you should look for in evaluating cloud providers
4© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Unified Communications & Collaboration is Mainstream
$?
33%
9%
86%100 hours
$10,000
Improved Productivity
Securing Top Talent
Accelerated Innovation
New Work Styles Employee Engagement
Process Optimization
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Supporting it is increasingly challenging …
Mobile & Distributed
Staying Current Capital Constraints
Business Continuity
Maximizing ROI Finding IT Talent
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The Rise of the “cloud” ….
Access to rich collaboration services
Remains “Evergreen” – Fully Managed
Dynamic scalability, across multiple locations
Pay —not up front, but as you consume
Enhanced Business Continuity
Business Benefits
IT Benefits
Value Proposition
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Perceived Risks to the Cloud
Flexibility & Integration
Redundancy & Resiliency
Service Levels
Security
Best practices you should expect from a cloud service provider ?
Blue Print
Treatment of Data
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Flexibility and Integration
Common Questions ?
How does the solution scale to my changing needs ?
Are new features made available ? How do I access them ?
How flexible is the solution to accommodate my unique requirements ?
How can we try before we buy, and phase deployment ?
Best Practices you should expect
Scale on demand
Evergreen approach (N-2)
“Enterprise cloud”. Dedicated application software
Documented industry standard networking protocols
Project managed support for Pilots & phased deployments
9© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Redundancy & Resiliency
Common Questions
Is there a guarantee on redundancy & resiliency ?
What design and capital investments have gone into ensuring business continuity ?
Is the reliability and resiliency customizable ?
Best Practices you should expect
Outlined in service level agreement
High availability design with multiple layers of redundancy
Hardware redundancy in the core. Local survivability at the edge
Geographic Resiliency – Multiple datacentres with multiple MPLS
Tier 3 + datacentre facilities
Cost vs. Risk trade-offs
10© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Treatment of Data
Common Questions
Where is my data located ? Where are the datacentre administration resources located ?
Who owns the data ?
Who has access to the data (Regulators, Law Enforcement)?
What happens to data at end of term or cloud service provider break-up ?
Best Practices you should expect
Provides location of data. Identifies any cross border implications for your business
All customer data should always be customer owned
Documented policy on compliance
Procedure for secure transfer of customer data, upon request
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Service Levels
Common Questions
How is uptime measured, and what is typical ?
What other factors should go into an SLA ?
How do we avoid finger pointing across full solution ?
How do minimize time managing vendors ?
Best Practices you should expect
99.9% industry benchmark
Response time and repair time commitments
Optional full solution management for
single accountability
Customer advocate, self serve reporting
Operational transparency
12© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Security
Common Questions Best Practices you should expect
Transparent security design with multiple levels of security.
Datacenter physical security
Customer segregation
3rd party architecture audits
Customer can have direct control over access for their administrators and employees.
What security architecture is in place to ensure integrity ?
How is a security solution managed ?
What architecture validation exists ?
Do we have any control over access for administrators and employees ?
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Why TELUS ?
Core competency in data centre management
End to end service provider (Wide area network, Managed LAN / WLAN, Datacentre / Cloud)
ITIL based service management (Vitilcare)
Cisco Certifications
Gold Partner Master Unified Communications Partner Cloud & Managed Service Partner with 8 certified “Cisco Powered” solutions TELUS has over 1,000 certified Cisco personnel - the most in Canada!
Flexible approach to cloud consulting - delivering the right solution for customer.
Best practices discussed today are already in place
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To learn more about TELUS cloud collaboration best practices ….
Contact your Account
Representative
Visit us at the TELUS Bus
Thank you.
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The benefits of UC&C are well known by Canadian businesses. However, moving UC&C to the Cloud creates both new opportunities and questions for Canadian businesses. Leveraging its long history of delivering ICT Solutions, as well as its expertise with Cisco solutions, TELUS will present a blueprint on how Canadian business can de-risk Cloud migration.
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