2-1-1 in fayette county - 2008

United Way of the Bluegrass October 2008

2-1-1 Service in Lexington-Fayette County

United Way 2-1-1

United Way of the Bluegrass October 2008 2


United Way 2-1-1

Table of Contents 3 What is 2-1-1? 4 2-1-1 is a Community Resource 5

Coverage Area 6 Total Calls 8 Referrals to LFUCG Services 9

Data by Zip Code: Total Available Calls 10 Data by Zip Code: 40502 11 Data by Zip Code: 40503 12 Data by Zip Code: 40504 13 Data by Zip Code: 40505 14 Data by Zip Code: 40507 15 Data by Zip Code: 40508 16 Data by Zip Code: 40509 17 Data by Zip Code: 40511 18 Data by Zip Code: 40514 19 Data by Zip Code: 40515 20 Data by Zip Code: 40517 21

Inside this Report


United Way 2-1-1

What is 2-1-1? There is a long history of information and referral in our community. In 1974, the Suburban Women’s Club conducted a community needs assessment that identified the need to have one phone number citizens could call to find help. The community service, Ask Us, was developed to address this need and was initially housed in the basement of City Hall. Today, through the leadership of United Way of the Bluegrass and its community partners, this long tradition of information and referral continues through the national initiative, 2-1-1. This easy to remember, three digit number, provides access to health and human service and volunteer information and referral (I&R).

Benefits to Users • 2-1-1 is an easy way to find or give help in

your community.

• 24-hour/7-day a week availability; 2-1-1 is always there for you.

• One call gives you easy access to re-sources across your community. 2-1-1 is efficient, fast and easy to use.

• No more wrong numbers; no more wasted time trying to find the right resource(s).

• 2-1-1 is a confidential call.

Examples of I & R provided by 2-1-1 • Resources for basic human needs • Resources for physical and mental

health • Support for employment • Support for elderly and disabled • Support for children and families • Volunteer opportunities and donations

Typical questions from 2-1-1 callers • Where can I find food/clothing/

shelter?

• How do I contact the spouse abuse shelter?

• Where can I go to donate blood?

• Does any place in town take used clothing?

• Who can help me pay my rent/utilities?

• Where can I get grief counseling?

• Where can I have my taxes prepared for free?

• Where can I get a flu shot?

• My house was damaged by a flood; who can help?


United Way 2-1-1

2-1-1 is a Community Resource

Benefits as a Crisis Tool 2-1-1 is a critical information system during and after a community crisis such as an attack, flood, ice

storm, fire, or other local or national tragedy. Prior to a community crisis, it is critical that an information system be in place that will respond to the crisis in a moment’s notice.

2-1-1 responds immediately during times of crisis to field calls regarding the crisis and to direct callers to services most appropriate for their needs.

2-1-1 maintains a permanent presence in the community. As a result, people can find the help they need whether their needs arise a week or several years after the crisis event.

Community Benefits 2-1-1 touches the lives of every person in the community. Whether you are in a situation where you

need help or are able to give help, 2-1-1 is always there for you.

2-1-1 strengthens the community by uniting the people in your area who want to help with those who need help.

2-1-1 maintains the integrity of the 9-1-1 system, saving that vital community resource for life-and-death emergencies.

There are more than one million nonprofit organizations in the United States. People have trouble navigating a complicated web of health and human services providers. Likewise, people who want to help often do not know where to begin.

2-1-1 is a useful planning tool. Based on aggregate data about the types of calls that the 2-1-1 center receives, communities are in a better position to anticipate demand for services and mobilize resources to meet changing needs.


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United Way 2-1-1

2-1-1 Data June 2007 – July 2008

Lexington-Fayette County


United Way 2-1-1

2-1-1 Data for July 2007 – June 2008 Lexington-Fayette County Total Calls

Call Topic Calls Housing/Shelter 1868 Utility Bill Payment Assistance 1820 Information about a Specific Organization 1488 Free Tax Preparation 1478 Individual/Family/Community Support Services 1157 Food and Meals 1127 Clothing/Personal/Household Needs 886 Health Care 427 Legal/Consumer/Public Safety 287 Volunteers/Donations 210 Transportation 190 Mental Health/Addictions 125 Employment 95 Education 42 Disaster 8

Total Calls: 9566


United Way 2-1-1

Referrals to Lexington-Fayette County Government Services Total Calls for February 2008 - September 2008

Top Five Referrals Total

Adult & Tenant Services - Emergency Assistance 688 LFUCG - LexCall 3-1-1 281 Adult & Tenant Services - Housing Counseling 223 LFUCG - Housing Authority 148 LFUCG - Senior Citizens Center 101

Total Referrals to LFUCG Services 1692

Please note: UWBG 2-1-1 implemented new software beginning in February 2008 that enabled the reporting of this information


United Way 2-1-1

Calls by Zip Code for June 2007 - July 2008 Lexington-Fayette County

Please note: Of the 9,566 calls to 2-1-1 from the Lexington-Fayette County area, 4,994 (or 52%) of calls included the disclosure of zip code information.

247216

630

949

81979

455

411

37

190

780

4050240503405044050540507405084050940511405144051540517


United Way 2-1-1

Lexington-Fayette County Zip Code: 40502

Total Calls: 247 Needs Food and Meals 63 Gender Housing/Shelter 74 Female: 191 Clothing/Personal/Household Needs 28 Male: 50 Health Care 9 Unknown: 6 Utility Bill Payment Assistance 41 Transportation 7 Legal/Consumer/Public Safety 3 Age Free Tax Preparation 49 0-17 2 Education 1 18-25 22 Employment 4

26-35 39 Individual/Family/Community Support Services 34

36-45 28 Volunteers/Donations 10 46-55 25 Mental Health/Addictions 9 56-65 2 Disaster 1 66 and Up 8 Information 20 Unknown: 121


United Way 2-1-1


Total Calls: 216 Needs Food and Meals 41 Gender Housing/Shelter 39

Female: 171 Clothing/Personal/Household Needs 22

Male: 45 Health Care 10 Unknown: Utility Bill Payment Assistance 53 Transportation 2 Age Legal/Consumer/Public Safety 12 0-17 3 Free Tax Preparation 39 18-25 11 Education 3 26-35 35 Employment 2


46-55 16 Volunteers/Donations 3 56-65 19 Mental Health/Addictions 1 66 and Up 9 Disaster 0 Unknown 108 Information 27


United Way 2-1-1


Total Calls 630 Needs Food and Meals 87 Gender Housing/Shelter 148


Male: 107 Health Care 26 Unknown: 15 Utility Bill Payment Assistance 136 Transportation 14 Legal/Consumer/Public Safety 15 Free Tax Preparation 134 Age Education 5 0-17 10 Employment 8

18-25 57 Individual/Family/Community Sup-port Services 117

26-35 87 Volunteers/Donations 14 36-45 66 Mental Health/Addictions 5 46-55 55 Disaster 0 56-65 21 Information 55 66 and Up 17 Unknown 317


United Way 2-1-1



Female: 709 Clothing/Personal/Household Needs 114 Male: 208 Health Care 46 Unknown: 32 Utility Bill Payment Assistance 231 Transportation 32 Legal/Consumer/Public Safety 36 Ages Free Tax Preparation 138 0-17 9 Education 3 18-25 54 Employment 11


36-45 80 Volunteers/Donations 17 46-55 93 Mental Health/Addictions 5 56-65 36 Disaster 0 66 and Up 32 Information 94 Unknown 553


United Way 2-1-1


Total Calls 81 Needs Food and Meals 10 Housing/Shelter 13

Gender Clothing/Personal/Household Needs 4

Female 49 Health Care 8 Male 32 Utility Bill Payment Assistance 3 Transportation 1 Legal/Consumer/Public Safety 2 Age Free Tax Preparation 29 0-17 0 Education 1 18-25 4 Employment 0




United Way 2-1-1



Female 725 Clothing/Personal/Household Needs 114 Male 213 Health Care 47 Unknown 41 Utility Bill Payment Assistance 236 Transportation 11 Legal/Consumer/Public Safety 25 Age Free Tax Preparation 191 0-17 2 Education 5 18-25 64 Employment 7




United Way 2-1-1




Male: 66 Health Care 25

Unknown: 17 Utility Bill Payment Assistance 129

Transportation 4

Legal/Consumer/Public Safety 17

Age Free Tax Preparation 90 0-17 3 Education 1 18-25 38 Employment 5

26-35 58

Individual/Family/Community Support Services 98



United Way 2-1-1




Male: 78 Health Care 26 Unknown: 9 Utility Bill Payment Assistance 104 Transportation 3 Legal/Consumer/Public Safety 15 Age Free Tax Preparation 97 0-17 3 Education 5 18-25 24 Employment 6


36-45 46 Volunteers/Donations 4 46-55 43 Mental Health/Addictions 5 56-65 15 Disaster 1 66 and Up 10 Information 24 Unknown: 226


United Way 2-1-1


Total Calls 37 Needs Food and Meals 3 Housing/Shelter 6 Gender Clothing/Personal/Household Needs 9 Female 30 Health Care 3 Male 4 Utility Bill Payment Assistance 6 Unknown 3 Transportation 0 Legal/Consumer/Public Safety 2 Free Tax Preparation 8 Age Education 0 0-17 1 Employment 1




United Way 2-1-1


Total Calls 190 Needs Food and Meals 37 Gender Housing/Shelter 51 Female: 156 Clothing/Personal/Household Needs 10 Male: 32 Health Care 5 Unknown: 2 Utility Bill Payment Assistance 52 Transportation 1 Legal/Consumer/Public Safety 9 Free Tax Preparation 48 Ages Education 3 0-17 2 Employment 3


26-35 30 Volunteers/Donations 20 36-45 15 Mental Health/Addictions 2 46-55 11 Disaster 56-65 10 Information 15 66 and Up 0 Unknown: 106


United Way 2-1-1


Total Calls: 780 Needs Food and Meals 110 Gender Housing/Shelter 181

Female 634 Clothing/Personal/Household Needs 92

Male 114 Health Care 48 Unknown 32 Utility Bill Payment Assistance 264 Transportation 8 Legal/Consumer/Public Safety 28 Free Tax Preparation 141 Age Education 1 0-17 9 Employment 10




United Way of the Bluegrass 2480 Fortune Drive, Suite 250, Lexington, KY 40509

P: 859-233-4460 F: 859-259-3397 www.uwbg.org

2-1-1 in fayette county - 2008

Documents

zip code

community crisis

community service

community benefits

easy way

report united way

leadership of united

community partners