1.less than 3 million. 2.less than 10 million. 3.over 23 million. 4.over 100 million. 5.not sure in...

1.1. less than 3 million.less than 3 million.

2.2. less than 10 million.less than 10 million.

3.3. over 23 million.over 23 million.

4.4. over 100 million.over 100 million.

5.5. Not sureNot sure

In the U.S., the number of In the U.S., the number of

managers that rely on managers that rely on

Information Systems Information Systems

every day to conduct every day to conduct

business is…business is…

1.1. Increasing market shareIncreasing market share

2.2. Becoming the high-quality Becoming the high-quality producerproducer

3.3. Developing new productsDeveloping new products

4.4. Determining new locations of Determining new locations of employee officesemployee offices

5. Increasing employee productivity5. Increasing employee productivity

Which of the choices Which of the choices

does not necessarily does not necessarily

depend on the kinds depend on the kinds

and quality of and quality of

information systems information systems

in the organization?in the organization?

1.1. Internet growth & technology Internet growth & technology convergenceconvergence

2.2. Transformation of the business Transformation of the business enterpriseenterprise

3.3. Growth of a globally connected Growth of a globally connected economyeconomy

4.4. Growth of knowledge & Growth of knowledge & information-based economiesinformation-based economies

5.5. All of the aboveAll of the above

Which of the following Which of the following

is a factor to consider is a factor to consider

when assessing the when assessing the

growing impact of IT in growing impact of IT in

business firms?business firms?

1.1. The retail industryThe retail industry

2.2. The content industry The content industry

3.3. The consumer electronics industryThe consumer electronics industry

4.4. The hardware & software industry The hardware & software industry

5.5. The communications industryThe communications industry

Which of the following is Which of the following is

not an industry that is part not an industry that is part

of the “digital of the “digital

convergence” taking place convergence” taking place

throughout the throughout the

contemporary business contemporary business

environment?environment?

1.1. E-GovernmentE-Government

2.2. E-CommerceE-Commerce

3.3. Extranet Extranet

4.4. E-Business E-Business

5.5. E-CommunicationsE-Communications


designates the use of designates the use of

Internet & digital Internet & digital

technology to execute all technology to execute all

of the activities in the of the activities in the

enterprise?enterprise?







deals with the buying deals with the buying

and selling of goods and and selling of goods and

services electronically?services electronically?







digitally enables digitally enables

government & public government & public

sector agencies’ sector agencies’

relationships with relationships with

citizens and businesses?citizens and businesses?

1.1. Credit cardsCredit cards

2.2. Overnight package deliveryOvernight package delivery

3.3. Worldwide reservation systemsWorldwide reservation systems

4.4. Computer gamesComputer games



relies on knowledge and relies on knowledge and

information to produce?information to produce?

1.1. key corporate assets.key corporate assets.

2.2. business processes.business processes.

3.3. production planning.production planning.

4.4. supply chain management.supply chain management.

5.5. enterprise applications.enterprise applications.

A set of logically related A set of logically related

tasks and behaviors that tasks and behaviors that

organizations develop to organizations develop to

produce specific produce specific

business results is business results is

called…called…

1.1. an enterprise application.an enterprise application.

2.2. supply chain management.supply chain management.

3.3. E-commerce.E-commerce.

4.4. an information system.an information system.

5.5. the Internet.the Internet.

A set of interrelated A set of interrelated

components that collect, components that collect,

process, store, and process, store, and

distribute information to distribute information to

support decision making support decision making

in an organizations is in an organizations is

called…called…

1.1. InputInput

2.2. ProcessingProcessing

3.3. SchedulingScheduling

4.4. OutputOutput



notnot an information an information

system activity?system activity?

1.1. information systems literacy.information systems literacy.

2.2. computer literacy.computer literacy.

3.3. management information literacy.management information literacy.

4.4. executive systems literacy.executive systems literacy.

5.5. expert systems literacy.expert systems literacy.

The broader The broader

understanding of understanding of

organizational, organizational,

management, & management, &

information technology information technology

system dimensions is system dimensions is

called…called…

1.1. data workers.data workers.

2.2. production workers.production workers.

3.3. service workers.service workers.

4.4. knowledge workers.knowledge workers.

5.5. expert workers.expert workers.

Workers who design Workers who design

products or services and products or services and

create new knowledge are create new knowledge are

known as…known as…

1.1. senior managers.senior managers.

2.2. operational managers.operational managers.

3.3. middle managers.middle managers.

4.4. executive managers.executive managers.

5.5. activity managers.activity managers.

Managers who are Managers who are

responsible for responsible for

monitoring the firm’s monitoring the firm’s

daily activities are daily activities are

referred to as…referred to as…

1.1. the Intranet.the Intranet.

2.2. the World Wide Web.the World Wide Web.

3.3. AOL.AOL.

4.4. Earthlink.Earthlink.

5.5. the Internet.the Internet.

The world’s largest and The world’s largest and

most widely used network most widely used network

is…is…

1.1. the Intranet.the Intranet.

2.2. the World Wide Web.the World Wide Web.

3.3. AOL.AOL.

4.4. Earthlink.Earthlink.

5.5. the Extranet.the Extranet.

The Internet service that The Internet service that

uses universally accepted uses universally accepted

standards for storing, standards for storing,

retrieving, formatting, and retrieving, formatting, and

displaying information in displaying information in

a networked environment a networked environment

is called…is called…

1.1. the information technology the information technology

infrastructure.infrastructure.

2.2. a Website.a Website.

3.3. enterprise application system.enterprise application system.

4.4. supply chain management system.supply chain management system.

5.5. the Extranet.the Extranet.

The foundation on which The foundation on which

a digital firm can build its a digital firm can build its

specific information specific information

systems is called…systems is called…

1.1. the IS investment challenge.the IS investment challenge.

2.2. the strategic business challenge.the strategic business challenge.

3.3. the globalization challenge.the globalization challenge.

4.4. the IT infrastructure challenge.the IT infrastructure challenge.

5.5. the ethics & security challenge.the ethics & security challenge.

The challenge of how The challenge of how

organizations can obtain organizations can obtain

business value from their business value from their

information systems is information systems is


1.1. IS investment challenge.IS investment challenge.

2.2. strategic business challenge.strategic business challenge.

3.3. globalization challenge.globalization challenge.

4.4. IT infrastructure challenge.IT infrastructure challenge.

5.5. ethics & security challenge.ethics & security challenge.

Determining what Determining what

complementary assets complementary assets

are needed to use are needed to use

information technology information technology

effectively represents effectively represents

the…the…

1.1. the IS investment challenge.the IS investment challenge.

2.2. the strategic business challenge.the strategic business challenge.

3.3. the globalization challenge.the globalization challenge.

4.4. the IT infrastructure challenge.the IT infrastructure challenge.

5.5. the ethics & security challenge.the ethics & security challenge.

Determining how firms Determining how firms

can understand the can understand the

business and system business and system

requirements of a global requirements of a global

economic environment is economic environment is

representative of… representative of…

1.1. operational-level system.operational-level system.

2.2. management-level system.management-level system.

3.3. strategic-level system.strategic-level system.

4.4. executive-level system.executive-level system.


The category of The category of

information system information system

that helps answer that helps answer

routine questions isroutine questions is







information system that information system that

help managers answer help managers answer

“what if” questions and “what if” questions and

provide periodic reports provide periodic reports

areare







information system that information system that

helps managers match helps managers match

changes in the external changes in the external

environment with existing environment with existing

organizational organizational

capabilities are…capabilities are…

1.1. management Information system.management Information system.

2.2. decision-support system.decision-support system.

3.3. executive support system.executive support system.

4.4. transaction processing system.transaction processing system.


A hotel reservation A hotel reservation

system, a payroll system, a payroll

system, and system, and

employee employee

recordkeeping recordkeeping

system are examples system are examples

of a…of a…

1.1. Management information systemsManagement information systems

2.2. Decision-support systemsDecision-support systems

3.3. Executive support systemsExecutive support systems

4.4. Transaction processing systemsTransaction processing systems



systems address systems address

decisions requiring decisions requiring

judgment, evaluation, judgment, evaluation,

and insight because and insight because

there is no agreed-on there is no agreed-on

procedure for arriving procedure for arriving

at a solution?at a solution?

1.1. Management information Management information

systemssystems






systems provide systems provide

managers with reports managers with reports

and often online access and often online access

to the organization’s to the organization’s

current performance current performance

and historical records?and historical records?

1.1. Management information systemsManagement information systems






addresses problems addresses problems

where the procedure where the procedure

for arriving at a for arriving at a

solution may not be solution may not be

fully predefined in fully predefined in

advance?advance?

1.1. Some systems may exchange data Some systems may exchange data

with each other.with each other.

2.2. Data may be exchanged among Data may be exchanged among systems serving different functional systems serving different functional areas.areas.

3.3. It is advantageous to integrate It is advantageous to integrate systems throughout the firm.systems throughout the firm.

4.4. Integrating systems is extremely time Integrating systems is extremely time consuming.consuming.



a characteristic of the a characteristic of the

relationship of systems relationship of systems

to one another?to one another?

1.1. Product life cycle management Product life cycle management

systemssystems

2.2. Computer-aided design systemsComputer-aided design systems

3.3. Finance and accounting Finance and accounting systemssystems

4.4. Sales and marketing systemsSales and marketing systems

5.5. None of the aboveNone of the above

What type of systems What type of systems

enables users to create a enables users to create a

digital model of a part, a digital model of a part, a

product, or a structure, product, or a structure,

and make changes on and make changes on

the computer?the computer?

1.1. Enterprise systemEnterprise system

2.2. Supply chain management Supply chain management systemsystem

3.3. Security systemSecurity system

4.4. Customer relationship Customer relationship management systemmanagement system

5.5. Knowledge management systemKnowledge management system

Which of the Which of the

following is following is notnot

typically considered typically considered

an enterprise an enterprise

application? application?

1.1. Systems don’t “talk” to each other.Systems don’t “talk” to each other.

2.2. Systems cannot automatically Systems cannot automatically exchange information.exchange information.

3.3. Systems provide a total integrated Systems provide a total integrated picture of the firm.picture of the firm.

4.4. Data tends to be fragmented.Data tends to be fragmented.

5.5. Managers cannot easily assemble Managers cannot easily assemble data.data.


notnot characteristic of characteristic of

typical organizational typical organizational

systems?systems?

1.1. Enterprise systemsEnterprise systems

2.2. Customer relationship Customer relationship management systemsmanagement systems

3.3. Supply chain management Supply chain management systemssystems

4.4. Human resource planning systemsHuman resource planning systems

5.5. Knowledge management systemsKnowledge management systems


provides a single provides a single

information system for information system for

organization-wide organization-wide

coordination and the coordination and the

integration of key integration of key

business processes?business processes?

1.1. SuppliersSuppliers

2.2. Purchasing firmsPurchasing firms

3.3. DistributorsDistributors

4.4. Logistics companiesLogistics companies

5.5. Customers Customers

Which of the following are Which of the following are

not provided information not provided information

from a supply chain from a supply chain

management system?management system?

1.1. IntranetsIntranets

2.2. ExtranetsExtranets

3.3. Special supply chain Special supply chain management softwaremanagement software




can be used to build can be used to build

supply chain supply chain

management systems? management systems?

1.1. Sales and MarketingSales and Marketing

2.2. Production and ManufacturingProduction and Manufacturing

3.3. Human ResourcesHuman Resources

4.4. Accounting and FinanceAccounting and Finance


Which business Which business

function is best served function is best served

by a Customer by a Customer

Relationship Relationship

Management (CRM) Management (CRM)

system? system?

1.1. Supply chain management Supply chain management

systemssystems

2.2. Customer relationship Customer relationship management systemsmanagement systems

3.3. Knowledge management systemsKnowledge management systems


5.5. Expert Expert


systems collect all systems collect all

relevant knowledge and relevant knowledge and

experience in the firm and experience in the firm and

make it available make it available

wherever and whenever wherever and whenever

it’s needed?it’s needed?

1.1. Integrating information throughout Integrating information throughout

the firmthe firm

2.2. Training employees and managers Training employees and managers to use a new systemto use a new system

3.3. Accounting for the cost of Accounting for the cost of systemssystems

4.4. Managing demand for systemsManaging demand for systems



is a management is a management

challenge when a challenge when a

business seeks to business seeks to

apply information apply information

systems throughout systems throughout

the firm? the firm?

1.1. Examine how existing systems Examine how existing systems

provide information.provide information.

2.2. Inventory the firm’s existing Inventory the firm’s existing information systems.information systems.

3.3. Inventory the firm’s systems under Inventory the firm’s systems under construction.construction.

4.4. Establish priorities for funding.Establish priorities for funding.

5.5. Understand which group benefits Understand which group benefits from the system.from the system.


following is not a following is not a

way to gain a 360-way to gain a 360-

degree view of a degree view of a

firm’s information firm’s information

requirements?requirements?

1.1. Identify how people learn to use the Identify how people learn to use the new system.new system.


3.3. Determine how effective the training is.Determine how effective the training is.

4.4. Determine how well people use the Determine how well people use the system.system.

5.5. Determine if people exploit all of the Determine if people exploit all of the potential value.potential value.


is not a way to is not a way to

understand how much understand how much

training is required to training is required to

support new support new

systems?systems?

1.1. Do not charge business units for Do not charge business units for

Internet services.Internet services.

2.2. Do not charge business units for Do not charge business units for intranet services.intranet services.

3.3. Charge for systems that mostly Charge for systems that mostly serve a single business unit.serve a single business unit.

4.4. Provide all systems free of charge to Provide all systems free of charge to all units.all units.



is not part of how a is not part of how a

business can account business can account

for the costs and for the costs and

benefits of new benefits of new

systems? systems?

1.1. state legislature.state legislature.

2.2. sports team.sports team.

3.3. organization.organization.

4.4. information system.information system.


A stable, formal social A stable, formal social

structure that takes structure that takes

resources from the resources from the

environment and environment and

processes them to processes them to

produce outputs is a(n)…produce outputs is a(n)…

1.1. RightsRights

2.2. PrivilegesPrivileges

3.3. ObligationsObligations

4.4. LawsLaws

5.5. ResponsibilitiesResponsibilities


notnot part of the collective, part of the collective,

realistic behavioral realistic behavioral

definition of an definition of an

organization?organization?

1.1. Clear division of laborClear division of labor

2.2. Completely governed by lawsCompletely governed by laws

3.3. Impartial judgmentsImpartial judgments

4.4. HierarchyHierarchy

5.5. Explicit rules and proceduresExplicit rules and procedures

Which of following is Which of following is notnot

a structural characteristic a structural characteristic

of all organizations?of all organizations?

1.1. Precise rulesPrecise rules

2.2. ProceduresProcedures

3.3. Written lawWritten law

4.4. Practices Practices



following is following is notnot a a

description of a description of a

routine for routine for

producing goods producing goods

and services?and services?

1.1. business processes.business processes.

2.2. business laws.business laws.

3.3. business concepts.business concepts.

4.4. best practices.best practices.


A collection of routines A collection of routines

for producing goods for producing goods

and services is and services is

called…called…

1.1. business laws.business laws.

2.2. best practices.best practices.

3.3. organizational culture.organizational culture.

4.4. organizational hierarchy.organizational hierarchy.


A set of fundamental A set of fundamental

assumptions about assumptions about

what products an what products an

organization should organization should

produce is called…produce is called…

1.1. Entrepreneurial structureEntrepreneurial structure

2.2. Machine bureaucracyMachine bureaucracy

3.3. Divisionalized bureaucracyDivisionalized bureaucracy

4.4. Professional bureaucracyProfessional bureaucracy

5.5. Adhocracy Adhocracy


describes an describes an

organizational organizational

structure that structure that

represents a small represents a small

start-up business?start-up business?





5.5. Adhocracy Adhocracy


describes an describes an

organizational structure organizational structure

that consists of large that consists of large

groups of specialists groups of specialists

organized into short-lived organized into short-lived

multidisciplinary teams?multidisciplinary teams?





5.5. AdhocracyAdhocracy


describes the describes the

organizational structure organizational structure

of law firms, school of law firms, school

systems, and hospitals?systems, and hospitals?

1.1. ProgrammerProgrammer

2.2. ConsultantConsultant

3.3. Systems analystSystems analyst

4.4. Project leaderProject leader

5.5. Chief information officerChief information officer


type of worker is type of worker is notnot

considered part of the considered part of the

information systems information systems

department? department?







type of worker serves as type of worker serves as

the principal liaison the principal liaison

between the IS between the IS

department and the rest department and the rest

of the organization?of the organization?







type of worker oversees type of worker oversees

the use of information the use of information

technology in the firm?technology in the firm?

1.1. Agency theoryAgency theory

2.2. Behavioral theoryBehavioral theory

3.3. Technical theoryTechnical theory

4.4. Transaction cost theoryTransaction cost theory



represents the idea that represents the idea that

firms and individuals firms and individuals

seek to economize on seek to economize on

transaction costs?transaction costs?

1.1. Agency theoryAgency theory

2.2. Behavioral theoryBehavioral theory

3.3. Technical theoryTechnical theory

4.4. Transaction cost theoryTransaction cost theory



represents the idea that a represents the idea that a

firm is viewed as a firm is viewed as a

“nexus of contracts” “nexus of contracts”

among self-interested among self-interested

individuals? individuals?

1.1. outsourced organization.outsourced organization.

2.2. digital firm.digital firm.

3.3. international firm.international firm.

4.4. visual organization.visual organization.

5.5. virtual organization.virtual organization.

An organization in An organization in

which work no longer which work no longer

is tied to geographic is tied to geographic

location is considered location is considered

a(n)… a(n)…

1.1. mass customization.mass customization.

2.2. individual production.individual production.

3.3. virtual manufacturing.virtual manufacturing.

4.4. transaction-based transaction-based production.production.


The ability to offer The ability to offer

individually tailored individually tailored

products or services products or services

using the same using the same

production resources as production resources as

mass production is mass production is

called…called…

1.1. AOLAOL

2.2. The intranetThe intranet

3.3. The InternetThe Internet

4.4. EarthlinkEarthlink

5.5. Virtual organizationsVirtual organizations


is capable of is capable of

dramatically lowering dramatically lowering

the transaction and the transaction and

agency costs facing agency costs facing

most organizations?most organizations?

1.1. New entrants into a firm’s marketNew entrants into a firm’s market

2.2. Pressure from substitute Pressure from substitute productsproducts

3.3. The expanded use of outsourcingThe expanded use of outsourcing

4.4. Bargaining power of customersBargaining power of customers

5.5. Bargaining power of suppliersBargaining power of suppliers


following is following is notnot an an

external threat or external threat or

opportunity under opportunity under

the competitive the competitive

forces model?forces model?

1.1. Outsourcing firmsOutsourcing firms

2.2. Transportation service firmsTransportation service firms

3.3. Technology manufacturersTechnology manufacturers

4.4. Internet service providersInternet service providers

5.5. Distributors Distributors


isis not not part of the part of the

business ecosystem?business ecosystem?

1.1. AOLAOL

2.2. The governmentThe government

3.3. Information technologyInformation technology

4.4. Network economicsNetwork economics

5.5. Information partnershipsInformation partnerships


plays a powerful role plays a powerful role

in establish business in establish business

ecosystems? ecosystems?

1.1. laws.laws.

2.2. ethics.ethics.

3.3. social norms.social norms.

4.4. political party affiliations.political party affiliations.

5.5. information systems.information systems.

Individuals make choices Individuals make choices

to guide their behavior to guide their behavior

through …through …

1.1. Information rights and Information rights and obligationsobligations

2.2. Property rights and Property rights and obligationsobligations

3.3. System qualitySystem quality

4.4. Congressional legal actionCongressional legal action

5.5. Quality of lifeQuality of life


notnot a moral dimension a moral dimension

that enters into an that enters into an

information society?information society?



3.3. Accountability and controlAccountability and control



Which moral dimension Which moral dimension

is concerned with data is concerned with data

standards and how standards and how

they may affect the they may affect the

safety of society?safety of society?



3.3. Accountability and controlAccountability and control



Which moral dimension Which moral dimension

is concerned with how is concerned with how

traditional intellectual traditional intellectual

property rights will be property rights will be

protected in a digital protected in a digital

society?society?

1.1. tracing.tracing.

2.2. data analysis.data analysis.

3.3. networking.networking.

4.4. due process.due process.

5.5. profiling.profiling.

Using computers to Using computers to

create electronic create electronic

dossiers of detailed dossiers of detailed

information on information on

individuals is called…individuals is called…

1.1. TracingTracing

2.2. Data analysisData analysis

3.3. Nonobvious relationship Nonobvious relationship awarenessawareness

4.4. NetworkingNetworking


Which technology Which technology

scans data and extracts scans data and extracts

information as the data information as the data

are being generated? are being generated?

1.1. ResponsibilityResponsibility

2.2. AccountabilityAccountability

3.3. LiabilityLiability

4.4. Due ProcessDue Process


Which ethical concept Which ethical concept

allows individuals to allows individuals to

recover the damages recover the damages

done to them by other done to them by other

actors? actors?

1.1. ResponsibilityResponsibility

2.2. AccountabilityAccountability

3.3. LiabilityLiability

4.4. Due ProcessDue Process


Which ethical concept Which ethical concept

means that mechanisms means that mechanisms

are in place to determine are in place to determine

who took responsible who took responsible

action?action?

1.1. Freedom of Information Act.Freedom of Information Act.

2.2. Fair Credit Reporting Act.Fair Credit Reporting Act.

3.3. Fair Information Practices.Fair Information Practices.

4.4. Children’s Online Privacy Children’s Online Privacy Act.Act.

5.5. Sarbanes-Oxley Act.Sarbanes-Oxley Act.

A set of principles A set of principles

governing the collection governing the collection

and use of information and use of information

about individuals is about individuals is


1.1. a safe harbor.a safe harbor.

2.2. informed consent.informed consent.

3.3. data consent.data consent.

4.4. privacy consent.privacy consent.


When an individual When an individual

gives his/her consent gives his/her consent

with knowledge of all with knowledge of all

the facts needed to the facts needed to

make a rational make a rational

decision, it’s said to decision, it’s said to

be… be…

1.1. a safe harbor.a safe harbor.

2.2. informed consent.informed consent.

3.3. data consent.data consent.

4.4. privacy consent.privacy consent.


A private self-regulating A private self-regulating

policy and enforcement policy and enforcement

mechanism that does not mechanism that does not

involve government involve government

regulation or enforcement regulation or enforcement

is known as…is known as…

1.1. Web bug.Web bug.

2.2. Web server.Web server.

3.3. data collector.data collector.

4.4. cookie.cookie.

5.5. privacy protector.privacy protector.

Tiny files deposited on a Tiny files deposited on a

computer hard drive computer hard drive

when a user visits when a user visits

certain Web sites is certain Web sites is

called a…called a…

1.1. trade secret.trade secret.

2.2. copyright.copyright.

3.3. patent.patent.

4.4. framing.framing.


A statutory grant that A statutory grant that

protects creators of protects creators of

intellectual property from intellectual property from

having their work copied having their work copied

by others for any purpose by others for any purpose

is called a…is called a…

1.1. trade secret.trade secret.

2.2. copyright.copyright.

3.3. patent.patent.

4.4. framing.framing.


A formula, device, or A formula, device, or

pattern used for a pattern used for a

business purpose can be business purpose can be

classified as a … classified as a …

1.1. accountability.accountability.

2.2. liability.liability.

3.3. quality.quality.

4.4. control.control.

5.5. access.access.

Whether you are obliged Whether you are obliged

to know about the to know about the

quality of your software, quality of your software,

its procedure for testing, its procedure for testing,

and its operational and its operational

characteristics points to characteristics points to

the ethical issue of… the ethical issue of…

1.1. Balancing powerBalancing power

2.2. Rapidity of changeRapidity of change

3.3. Infallible systemsInfallible systems

4.4. Maintaining boundariesMaintaining boundaries

5.5. Computer crime and abuseComputer crime and abuse


notnot considered a social considered a social

consequence of systems, consequence of systems,

considering individual, considering individual,

social, and political social, and political

responses?responses?

1.1. Balancing powerBalancing power

2.2. Rapidity of changeRapidity of change

3.3. Infallible systemsInfallible systems

4.4. Maintaining boundariesMaintaining boundaries

5.5. Computer crime and abuseComputer crime and abuse


is representative of the is representative of the

danger of ubiquitous danger of ubiquitous

computing, computing,

telecommuting, telecommuting,

nomadic computing, nomadic computing,

and the 24/7 culture?and the 24/7 culture?

1.1. Reduced response time to Reduced response time to competitioncompetition

2.2. Computer abuseComputer abuse

3.3. Computer crimeComputer crime

4.4. Peer-to-peer networksPeer-to-peer networks



constitutes the constitutes the

commission of illegal commission of illegal

acts through the use of a acts through the use of a

computer or against a computer or against a

computer system?computer system?

1.1. phishing.phishing.

2.2. mass customization.mass customization.

3.3. file swapping.file swapping.

4.4. repetitive stress injury.repetitive stress injury.

5.5. spamming.spamming.

A widespread form of A widespread form of

computer abuse is…computer abuse is…

1.1. monitors.monitors.

2.2. keyboards.keyboards.

3.3. mice.mice.

4.4. terminals.terminals.

5.5. desks.desks.

The single largest source The single largest source

of repetitive stress injury of repetitive stress injury

is computer… is computer…

1.less than 3 million. 2.less than 10 million. 3.over 23 million. 4.over 100 million. 5.not sure in...

Documents

information systems

quality of information

business firms

knowledge workers

business processes

business enterprisegrowth

business isless

information system activity