What’s New With Infinity, What’s New With Infinity, Products and Software Products and Software

Version 5.6Version 5.6

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Flagship product providing Intelligent ACD and call management solution for switchboard and call center services.

Software intelligent console and call center agent solution. Focused on integrating with existing PBX ACD’s.

Intelligent Series application suite. Including scripted call flows, messaging and dispatching, on-call scheduling, appointment scheduling, staff scheduling, directory services, web services, etc.

Automated notification system for automating code scenarios with optional Synergy HL7 integration.

Appointment Reminder services, providing automated reminder notifications.

Speech recognition enabled directory assistance and IVR.Just Say ItJust Say It

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What’s New?What’s New?With InfinityWith Infinity

Infinity is our Flagship Call Management System (ACD, Call Behaviors, Voice Processing)

• V560 is now the Current Release (v560 is available to all of you)

• New V560 Callback Option• Expanded Login Names and Passwords• Two-way SMS Text Message Paging• Hi Res Collapsible Panels• Unity Logger• 4U Server with High Density Boards• PBX Interface Options (ISDN QSIG, SIP Trunking)• One Number Call Forwarding• System Dashboard with Service Level Reporting• MDR Service• Disaster Recovery Options (Network Backup, Real Time

Backup, Hosted Backup)

What’s New?What’s New?Hi Res Collapsible PanelsHi Res Collapsible Panels

What’s New?What’s New?System DashboardSystem Dashboard

What’s New?What’s New?With The Intelligent SeriesWith The Intelligent Series

Intelligent Series Application Framework.• IS Message & Call Flow Scripting• IS Directories• IS Sandbox• IS Importing Tools (Directory, Scripts, Schedules)• IS Scheduling (Operator and Web Oncall, Appointment,

Onteam)• IS Contact Dispatching (Email, Paging, SMS, Phone)• IS Web (Schedules, Directories, Scripting, Reporting, Inbox)• iPhone Access (Oncall, Dashboard)• IS Messenger (instant messaging with ops, sups, staff, and

clients)

What’s New?What’s New?IS MessengerIS Messenger

What’s New?What’s New?With v560 Message ScriptingWith v560 Message Scripting

Intelligent Series Scripting Enhancements• IS Script Transformer• IS Web Scripting• Add Graphics to Message Scripts• Contact Dispatching• Create Directory Listings from a Script• Update Directory Listings from a Script• Oncall Rotation or Escalation Option• Combo Checkin Screen

What’s New?What’s New?Web ScriptingWeb Scripting

What’s New?What’s New?With SchedulingWith Scheduling

Leverage the Intelligent Series Scheduling Platform – • Operator and Web Based Scheduling• Oncall Scheduling• Appointment Scheduling• Staff and Resource Scheduling• Class and Event Scheduling• Operator and Web Scheduling Interface• Automated Scheduling Options with Onteam• Automated Reminders For Open Assignments• iPhone Oncall Application

What’s New?What’s New?Oncall SchedulingOncall Scheduling

What’s New?What’s New?Onteam SchedulingOnteam Scheduling

What’s New?What’s New?miOncallmiOncall

What’s New?What’s New?With Red AlertWith Red Alert

Red Alert is our Automated Notification Tool You Can Use For Code Situations, Staffing Recalls, etc

• Red Alert 2.0 is our Current Release• Notify People via Phone, Email, SMS, Paging, Fax• Notify Individuals and Groups• Broadcast or Escalate• Time of Day Status• Desktop Alert• Synergy HL7 Notifications• New Web Look with Sidebar Monitor• Full Monitoring with Follow Up Alert Options• Full Reporting and Documentation

What’s New?What’s New?Red AlertRed Alert

What’s New?What’s New?With The Soft AgentWith The Soft Agent

Soft Agent Application – • Based on Intelligent Series Applications (scripting,

dispatching, directories, scheduling, etc…)• Integrates with Your Existing PBX ACD (Avaya, Cisco,

Nortel, Siemens, others)• Configurable ACD Settings and Actions• SIP Based• Voice Services (Logger and Perfect Answer)• Full Statistics• Full Monitoring• Run in a Virtual Environment as a Software Solution

What’s New?What’s New?Soft AgentSoft Agent

What’s New?What’s New?With New Developments We Are Working On?With New Developments We Are Working On?

• Contact Dispatching (WCTP/SNPP Paging, Two-way Email)• Secure Messaging (End to End Encryption for HIPAA)• IS Faxing (new generation UltraComm)• Expand on Scheduling (Automation and Expansion into

other scheduling areas)• Expand on Web Scripting• Scripted Web Chat, Callback, Email Response • Sync Now Centralized Data Store (IS, Red Alert, Oncall)• Migration to IS, Soft Agent, and Virtual Environment• Expanded Co-Locate and Hosted Offerings

What’s New?What’s New?What Is Our Long Term Platform Direction?What Is Our Long Term Platform Direction?

Intelligent Series Based Platform with - • Intelligent Series Applications• Centralized Database (single point of entry)• Migrate Infinity to Linux for Switching (ACD, Call Behaviors,

Call Logging, and Voice Services)• Integrate IVR Services into Infinity Linux Platform (Red Alert,

Just Say It, Pro Show)• Choice of PBX ACD or Infinity ACD • Soft Agent Operator• Software or Hardware Based Switching Choice• Virtual Machine Compatible• VoIP/SIP Platform

Thank You!Thank You!

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