17 common mistakes in emergency plans - amazon s3ca+1014+17+mistakes+120+mi… · 17 common...
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Bo Mitchell911 Consulting
President
Police Commissioner (Ret.)
Certified Emergency Manager
CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CHEP CSHM, CFC, CIPS, CSSM, CSC, CAS, TFCT3,
CERT, CMC
Expert Consultant
• Landmark Legal Cases• Expected Settlements:
$1 Billion Each• “Failure to Plan”• “Failure to Train”
911 Consulting ClientsGE HQHyatt HQSubway HQRolls Royce HQSwiss Army HQ
CablevisionExxonMobilGoodrichPratt & WhitneyMasterCard HQ
911 Consulting Clients
•25 Secondary•Western CT Univ.•Central CT Univ.•John Jay College•Housatonic CC
Emergency Plan?• Called DR?• About Data?• Called EAP?• All Hazards?
• Trained Annually?
• ALL Employees?
• OSHA Compliant?
“Sections 1910.34 through 1910.39 apply
to workplaces in general industry except mobile
workplaces such as vehicles or vessels”
NFPA 1600 Standard• These Are “Shoulds,” Not
“Shalls.”• BUT, in the Hands of a Litigator
in front of a Jury:
The “Shoulds,” turn into “Shalls.”
All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
Your Plan???
1. Fire2. Evacuation3. Headcounts4. Bomb 5. Chem Spill
6. Drills7. Weather8. Sus Pkg9. Sus Pers10.Pwr Out
All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
NO Automatic Full Evacuation
• 100s People in Motion in Stairwells! Someone WILL be injured.
•Inhibits Emergency Responders
NO Automatic Full Evacuation
• 100s People in Motion in Stairwells! Someone WILL be injured.
• Inhibits Emergency Responders
• Can Be Sending YOU Danger
Types of Movements
1.In-Building Relocation2.Partial Evacuation3.Shelter in Place4.Full-Building
Evacuation
Emergency Response
• 1st Response: Listen Up• 2nd Response:
Coordination with BM + IC
•Command Your Response
10 Commandments: Planning1. All U.S. employers without exception shall create EAPs + FPPs.
2. All EAPs + FPPs shall be about personnel, not about data.
10 Commandments: Planning1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.
3. All U.S. employers shall create an emergency team manned by employees.
Em Team: Employees
OSHA 29 CFR 1910.38(c) EAP must include at a minimum:(3) Procedures to be followed by employees who remain to operate critical plant operations before they evacuate; (4) Procedures to account for all employees after evacuation;(5) Procedures to be followed by employees performing rescue or medical duties;
10 Commandments: Planning
1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.3. All U.S. employers shall create an emergency team manned by employees.
4. EAPs + FPPs shall standalone separate from DR + BC Plans
10 Commandments: Planning
1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.3. All U.S. employers shall create an emergency team manned by employees.4. EAPs + FPPs shall standalone separate from DR + BC Plans
5. Planning shall be all hazards.
All Hazards: The Law
1.Stafford Act:PL 93-288
2. NIMS 3. ICS
4. NRF 5. PL 110-53 (PS-Prep, DHS)6. S&P7. NFPA 1600
All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10.AAs 11.Fire12.Bomb Threat13.Medical Em14.Security15.Active Shooter16.Hostage
18.Lockout19.Suicide20.Bullying21.Perimeter Access22.Security Aft Hours23.Chemical Spill: In24.Chemical Spill: Out25.Shelter in Place26.Suspicious Pkg27.Suspicious Person28.Explosion29.Structural Failure30.Severe Weather31.Elevator Em32.Power Outage33.Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
10 Commandments: Planning
6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.
10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.
7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.
Cover ALL
•Employees: OSHA•Contractors: OSHA•Temps, PT, Interns, Volunteers: OSHA
•Visitors: Premises Liability•SNPs: ADA
10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.
8. Plans shall be updated to be current.
10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.8. Plans shall be updated to be current.
9. Plans shall include training, drills and exercises.
10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.8. Plans shall be updated to be current.9. Plans shall include training, drills and exercises.
10. The CEO is the responsible party civilly, personally and criminally.
10 Commandments: Planning
1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.3. All U.S. employers shall create an emergency team manned by employees.4. EAPs + FPPs shall standalone separate from Disaster Recovery and Business Continuity.5. Planning shall be for all hazards.
10 Commandments: Planning
6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.8. Plans shall be updated to be current.9. Plans shall include training, drills and exercises.10. The CEO is the responsible party civilly, personally and criminally.
Who Is Covered?
1.Employees (OSHA)2.All Occupants (Fire Code)3.Contractors (OSHA)4.Special Needs (ADA+)5.Visitors (Prem Liability/FC)
Why Plan?• U.S.: Justice Measured in $$$• More Justice? More $$$• Juries Armed: Commas & Zeros
•Jurors: Most Are
Threats
HazMat Spills• 800,000 Shpmnts Daily
• 60,000 Spills Yearly• Train-on-Vehicle Collision:
Every 90 minutesDOT & EPA
Landlord Has No Obligation re Your
Requirements: Emergency Planning or Training in Federal,
State or Local Law.
Visitors & ContractorsLeast Likely to Know Our Procedures; Most Likely to Panic, Freeze, Not Coop—And then Sue!
Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone
will NEVER solve the problem.• Training + CCC + Training
Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment
•Involve Law Enforcement
Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement
•Equipment + Systems will alone will NEVERsolve the problem.
Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone will NEVER solve
the problem.
•Training
Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone will NEVER solve the
problem.
• Training +
Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone will NEVER solve the
problem.
• Training + CCC +
All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
EAP
HAZWOPER SPCCHAZCOMFPP
1st Aid BBPHotwork ADAFire BrigadeConfined SpcPPE
NFPA 1600
CCC
Training
EmTeam
Common MistakesCommunications
Cells, Land Lands, IT & Power Will All Fail
How Will You Communicate:•Headcounts•Injured Person•Unfolding Situations
Training is Everything
• 737 Canada Fiery Crash Evacuation
No Fatalities
• 737 Greek Fiery Crash55/137 Fatalities
Training is EverythingDifference?
• Non-Fatal Crash: 75% were frequent business flyers
• 55 Fatalities: Almost 100% were 1st-time flyers
TrainingMandatory: OSHA
• Train All Personnel• In Classroom• Annually & At Hire
•“Qualified” Trainer (by Exp, Trng)
“Your first day on the job should not be your last day
on earth.”David Michaels
Assistant Secretary of Labor forOccupational Safety and Health
National Research
•85%• Safety: MOST Important Issue at Work• More Imp than:
»Wages»Leave»Sick Days»Overtime»Union
98.5% Confident• Training: All about THEM• Took “Scary” out of Discussion• Made Everyone Comfortable
Empowered All
Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture
3.Build Emp Awareness
Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness
4.Knock Down Silos
Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos
5.Integrate Safety into Their Jobs
Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs
6.Instill Sense of Responsibility
Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs6. Instill Sense of Responsibility
7.Increase Emp Ownership: Safety & Security
Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs6. Instill Sense of Responsibility7. Increase Emp Ownership:
Safety & Security
10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs
2. All employers shall create and train employees as their emergency team
10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs2. All employers shall create and train employees as their emergency team
3. Training all other employees is required by law.
10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs2. All employers shall create and train employees as their emergency team3. Training all other employees is required by law.
4. Training Shall Be Annual at Least.
10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs2. All employers shall create and train employees as their emergency team3. Training all other employees is required by law. 4. Training Shall Be Annual at Least.
5. Training shall be at hire on day-one including full-time, temporary and contract workers.
10 Commandments: Training
6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.
10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.
7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.
10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.
8. Training shall be for all hazards.
10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.8. Training shall be for all hazards.
9. Planning and training shall be site specific. No plagiarizing. No landlord plan can substitute for tenant’s responsibilities under law.
10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.8. Training shall be for all hazards.9. Planning and training shall be site specific. No plagiarizing. No landlord plan can substitute for tenant’s responsibilities under law.
10. The CEO is the responsible party civilly, personally + criminally.
Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)
Common MistakesEvacuation Maps•Required by Law•Must be for EveryEmployee from Any/All Parts of Every Building
Common MistakesMedical Emergency
• Establish Standard of Care• Employees, Visitors, etc.
•When to Call 911
Common MistakesMedical Emergency
• Establish Standard of Care• Employees, Visitors, etc. • When to Call 911
•1st Aid Training? 4 Min Rule
Common MistakesMedical Emergency
• Establish Standard of Care• Employees, Visitors, etc. • When to Call 911• 1st Aid Training? 4 Min Rule
•Prohibit Transport Off Premises
Common MistakesMedical Emergency
• Establish Standard of Care• Employees, Visitors, etc. • When to Call 911• 1st Aid Training? 4 Min Rule• Prohibit Transport Off Premises
•Who is Trained/How Many
Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of
Hearing, No English…Temporarily on Crutches, etc.
Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of
Hearing, No English…Temporarily on Crutches, etc.
• Emp, Contractors, Visitors
Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of
Hearing, No English…Temporarily on Crutches, etc.
• Emp, Contractors, Visitors• 2011 Changes: Regs
Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of Hearing,
No English…Temporarily on Crutches, etc.
• Emp, Contractors, Visitors• 2011 Changes: Regs
• Integrate: Emergency Team
Special Needs1.ADA 28 CFR 362.ADA Guidelines3.ANSI A117.14.DHS Exec Order 133475.NFPA 5076.NFPA 1017.NFPA 1600
Special Needs Personnel
• Huge CCC Issues• Covering All Bldgs• Covering All Venues• Integrate into Em Team• Training Critical
“No One Cares”“There are precautions so imperative that even their universal disregard will not excuse omission”
SCOTUS
ROI• If We’re Never Hit, our ROI is
Zero…Thank God!
•If We Are Hit, Our ROI Is Measured in the 10s of Millions of $$$!
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
10. Knock Down Silos
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
10. Knock Down Silos11. Integrate Safety:
Their Jobs
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
10. Knock Down Silos11. Integrate Safety:
Their Jobs12. Instill Sense of
Responsibility
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
10. Knock Down Silos11. Integrate Safety:
Their Jobs12. Instill Sense of
Responsibility13. Incr Emp Ownership
All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
Special Needs1.ADA 28 CFR 362.ADA Guidelines3.ANSI A117.14.DHS Exec Order 133475.NFPA 5076.NFPA 1017.NFPA 1600
Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)
Common MistakesTrainingMandatory
• Train All Personnel• In Classroom• Annually & At Hire• “Qualified” Trainer
(by Experience, Training)
13. Security
• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone
will NEVER solve the problem.• Training + CCC + Training
14.FE Training Illegal• Use or Don’t Use Policy• Conf Rm Training• Video• Certified Trainer• Live Burn
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
10. Knock Down Silos11. Integrate Safety:
Their Jobs12. Instill Sense of
Responsibility13. Incr Emp Ownership
• Threats: Manifest• Vulnerabilities: Ubiquitous & Foreseeable
• Responsibility: Absolute
•Liabilities: Titanic
•Threats: Manifest•Vulnerabilities: Ubiquitous & Foreseeable
•Responsibility: Absolute
•Liabilities: Titanic
“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+
“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+• Scared the @#%* out of
America
“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+• Scared the @#%* out of
America• Music Recognized Today
Worldwide
“Jaws”: Cultural Earthquake• “Won’t Close the
Beaches” = $$$• “Can’t Hire More
Lifeguards” =$$$• “I’ve Never Seen this Shark”
“Jaws”: Cultural Earthquake• “Won’t Close the
Beaches” = $$$• “Can’t Hire More
Lifeguards” =$$$• “I’ve Never Seen this Shark”• “Are You Sure We Have a
Problem?”
We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain
4.Assess Your Boat
We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant
We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant
6.All-Hazards Plan
We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant6. All-Hazards
Plan
7.Train ALL
We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant6. All-Hazards
Plan7. Train ALL
8.Exercise
We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant6. All-Hazards
Plan7. Train ALL8. Exercise