CUSTOMER APPRECIATION DAY2015

Friday, October 16, 2015Kalahari Resorts & Conventions

250 Kalahari Drive | Pocono Manor, PA 18349

Case management follow-up is a comprehensive system that interfaces with the documentation and new patient experience aspect of case management, use of Eaglesoft reports, fi nancial management and an active hygiene department. The use of the invaluable Eaglesoft management reports will close any holes that allow new patients and active patients to often slip from view in most practices.

It will be a key aspect of increasing production, improving intra-team communication and increasing the number of satisfi ed patients, which results in more invitations!

Discussions will include: • New patient interview • New patient phone scripting • Morning huddles • Use of the presentation forms and how to attach photos

Reports that will be used to implement an incredible case management system: • The Money Finder (fi rst visit report) • Referral Productivity Detailed • Patients Currently Referred Out • Detailed treatment plans • New Persons • Outstanding Pre-Authorizations By Insurance • Quick Fill

Pamela Rolle’s expertise in the dental practice management fi eld started with a position as a chairside assistant. She was quickly promoted to offi ce manager, and has since managed several dental facilities, including both small and large group practices. From 1980 to 1992 she was a dental consultant with AFTCO Dental Transitions. She was selected to be part of the consulting team for the evaluation of Harvard’s dental facility and also gave a lecture to senior students at Tufts School of Dental Medicine. From 1992 to 2009 Pamela was employed by ExperDent, and then Mercer Advisors when the companies merged. After 17 years with Mercer Advisors, she had risen to be a senior consultant among more than 60 consultants in the largest dental consulting company in the United States. In 2009 Pamela started her own dental practice management company, Defi nitive Dental Solutions, LLC, consulting with clients nationwide.

0 CASE MANAGEMENT Presented by Pamela Rolle | 9:00 a.m. – 4:00 p.m. | No CE Credits Given

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Direct composite restorations are among the most frequently performed restorative procedures, yet dentists often struggle with placement techniques, options for consistently generating ideal interproximal contact and post-operative sensitivity. Several key elements will determine the success of direct esthetic restorations including tooth preparation, material choice, and placement technique and curing method. This presentation will discuss how each element plays a critical role in the professional’s decision-making process when determining which materials, systems and techniques are best to utilize when doing direct composite restorations. This program will review esthetic principles, modern preparation design and when and where to use “total-etch” and “self-etch” adhesive systems. Additional topics will include proper composite selection and placement techniques, anatomical contouring, and fi nishing and polishing, all of which are essential clinical components to achieving long-lasting esthetic restorations.

Course Objectives: • Review of esthetic principles • Indications for anterior and posterior direct composites • The latest on preparation design • Understanding of adhesion, current products and their function in modern-day dentistry • Technique tips for handling and placement of modern composites • Technique tips for generating ideal anatomic interproximal contacts • Polishing and sealing techniques for long-term durability

Dr. Sridhar Janyavula is the clinical research dentist in the department of clinical research and education at DENTSPLY Caulk, Milford, Del. He received his BDS degree from Dr. NTR University of Health Sciences, India, and then completed post-doctoral training in clinical research and dental biomaterials with an MS in Dentistry from the University of Alabama at Birmingham. Dr. Janyavula is actively involved in multiple in vitro and in vivo studies with emphasis on bonding agents, composites, cements, ceramics, impression materials and intraoral scanners. He is responsible for planning, conducting and monitoring clinical trials and is also associated with the development and evaluation of new dental products. Dr. Janyavula has published several articles and abstracts along with presentations at national and international meetings.

0 THE KEYS TO SUCCESSFUL, PREDICTABLE AND EFFICIENT DIRECT COMPOSITE RESTORATIONS Presented by Dr. Sridhar Janyavula | 9:00 a.m. – 12:00 p.m. | Three CE credits

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Clinicians report that the impression taking process is the most stressful daily restorative procedure. This presentation will review the key factors involved in capturing perfect impressions predictably and consistently. A discussion on the chemical and physical properties of elastomeric impressions and how they relate to their clinical usage will be presented. Tissue management, the most critical aspect of obtaining a perfect impression, will be addressed, including the effectiveness of new and innovative product solutions aimed at procedural simplifi cation. The selection of the appropriate materials as it relates to the ideally suited impression tray will be reviewed. In addition, new diagnostic and therapeutic devices will be covered. Participants will learn how to routinely make accurate impressions for fabrication of diagnostic and restorative models and understand the basics of impression materials including how they differ and why they fail.

Course Objectives: • Understand the key material and technique factors involved in achieving an ideal impression • Learn about techniques available for soft tissue retraction and hemostasis • Understand the factors involved in tray and impression material selection • Review clinical techniques to reduce impression retakes and crown remakes, and increase

overall offi ce effi ciency

Edward Sharkey, DMD graduated from the University of Pennsylvania School of Dental Medicine in 1991 and was awarded the Certifi cate for Outstanding Achievement in the Field of Dental Anesthesiology by the American Dental Society of Anesthesiology. He received his BS in biology from Gordon College. He is a member of the American Dental Society and the American Dental implant Association. He maintains a solo general practice in Ellicott City, Md., where he also specializes in implant placement surgery and restoration.

0 CLINICAL AND MATERIAL FACTORS IN ACHIEVING THE IDEAL IMPRESSION Presented by Dr. Edward Sharkey | 1:00 p.m. – 4:00 p.m. | Three CE credits

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FROM RISK TO RESULTS: PERIODONTAL INSTRUMENTATION FOR THE ADVANCED PRACTITIONER Presented by Marianne Dryer | 9:00 a.m. – 12:00 p.m. | Three CE credits

This course is based on current scientifi c literature providing the clinician with evidence-based tools and strategies including the use of periodontal risk assessment protocols, salivary diagnostics, incorporation of the dental exam and progressive treatment planning. Advantages of ultrasonic instrumentation will be examined as demonstrated in the current research for obtaining successful clinical outcomes while providing comprehensive patient care.

Course Objectives: • Develop an understanding of the evidence-based decision making (EBDM) process while providing

a mechanism for staying current in practice by addressing gaps in knowledge so that the clinician can provide the best care possible

• Understand the unique relationship between oral and systemic conditions utilizing the patient’s risk factors including current medical status, dental and periodontal considerations, and total patient history

• Discuss the use salivary diagnostics for the presence of diabetes, C-reactive protein and other biomarkers that play a role in periodontal disease

• Develop an understanding of the role ultrasonic instrumentation plays in the delivery of successful preventive and therapeutic debridement through an examination of the current evidence-based research

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Advances in technology have made a signifi cant impact on the fi eld of dental radiography. For dental practices to make a smooth transition to new technology, an understanding of the basic principles of intraoral radiography and the modifi cations to these principles required by new technology is benefi cial. This course provides the dental professional with techniques to utilize with their current technology, analog or digital, to produce quality diagnostic images on the fi rst exposure.

Course Objectives: • Compare and contrast the differences between analog and digital technique with modifi cations • Recognize advantages and limitations of new radiographic technology, digital systems and new designs

in aiming devices and holders • Recognize technology changes and the impact of radiation exposure

Marianne Dryer is the DENTSPLY Professional Clinical Educator serving the Northeast region. Her experience in dentistry spans over 30 years as a clinician and an educator. For six years she was the fi rst-year coordinator at Collin College in Dallas, Texas, where she was selected for the Outstanding Faculty Award and was nominated for the Advisor of the Year. Marianne has been a faculty member at Cape Cod Community College since 2007. She is also a periodontal instrumentation instructor for DH Methods of Education, Inc., an educational program for dental and dental hygiene faculty.

0 A RADIOLOGY PORTFOLIO: TODAY’S SOLUTIONS FOR SUCCESSFUL IMAGING Presented by Marianne Dryer | 1:00 p.m. – 3:00 p.m. | Two CE credits

COURSE REGISTRATION

Yes, I will be attending Customer Appreciation Day on Friday, October 16, 2015

Time: Exhibits open from 8:00 a.m. - 5:00 p.m. (registration begins at 8:00 a.m.)Location: Kalahari Resort & Convention Center • 250 Kalahari Drive • Pocono Manor, PA 18349

(Mention Patterson Dental when making a room reservation for special $169 rate) Fee: Attend Full Day: $129 • Attend Half Day: $70

(Continental breakfast and lunch included with course fee)

TO REGISTER, GIVE THIS FORM TO YOUR PATTERSON REPRESENTATIVE OR CONTACT KERRY KINGSTON AT 570.602.4800 OR KERRY.KINGSTON@PATTERSONDENTAL.COM

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REGISTRATION FORMName: _________________________________________________________________________

Address: ________________________________________________________________________

City: State/ZIP: ________________________

Office phone: ____________________________________________________________________

Method of payment _______________________________________________________________

� Check attached

� Credit (Circle One): MasterCard Visa American Express Discover Customer account

Card No.: _______________________________________________________________________

Expiration date:___________________________________________________________________

Card holder signature: _____________________________________________________________

Customer account number: __________________________________________________________

In the event of cancellation (by Patterson), full tuition will be refunded. Individual cancellation expiration date for refund is October 2, 2015.

COURSE REGISTRATION

Yes, I will be attending Customer Appreciation Day on Friday, October 16, 2015

Time: Exhibits open from 8:00 a.m. - 5:00 p.m. (registration begins at 8:00 a.m.)Location: Kalahari Resort & Convention Center • 250 Kalahari Drive • Pocono Manor, PA 18349

(Mention Patterson Dental when making a room reservation for special $169 rate) Fee: Attend Full Day: $129 • Attend Half Day: $70

(Continental breakfast and lunch included with course fee)

TO REGISTER, GIVE THIS FORM TO YOUR PATTERSON REPRESENTATIVE OR CONTACT KERRY KINGSTON AT 570.602.4800 OR KERRY.KINGSTON@PATTERSONDENTAL.COM

Case Management Presented by Pamela Rolle | 9:00 a.m. – 4:00 p.m. | No CE Credits Given

The Keys to Successful, Predictable and Efficient Direct Composite Restorations Presented by Dr. Sridhar Janyavula | 9:00 a.m. – 12:00 p.m. | Three CE credits

Clinical and Material Factors in Achieving the Ideal Impression Presented by Dr. Edward Sharkey | 1:00 p.m. – 4:00 p.m. | Three CE credits

From Risk to Results: Periodontal Instrumentation for the Advanced PractitionerPresented by Marianne Dryer | 9:00 a.m. – 12:00 p.m. | Three CE credits

A Radiology Portfolio: Today’s Solutions for Successful ImagingPresented by Marianne Dryer | 1:00 p.m. – 3:00 p.m. | Two CE credits

Disclosure Statement: Patterson Dental distributes products discussed in this seminar. Additional information is available upon request by calling Patterson Dental at 800.873.7683. If you must cancel, cancellation must be received by 10/2/2015 in order to receive a full refund.

Approved PACE Program FAGD/MAGD credit.Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from (4/1/2014) to (3/31/2017) Provider ID# 218678

Scranton Branch159 Centerpoint Blvd.Pittston, PA 18640©2015 Patterson Dental Supply, Inc.All rights reserved. 16P0121 (5/15)

CUSTOMER APPRECIATION

DAY

2015

Friday, October 16, 2015Kalahari Resorts & Conventions

250 Kalahari Drive | Pocono Manor, PA 18349