16 february, 2003medxchange© 2003 private & confidential 1 patient centric meta data base and...

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16 February, 2003 medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

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Page 1: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

16 February, 2003 medXchange© 2003 Private & Confidential 1

PATIENT CENTRICMETA DATA BASE AND

INFORMATION SYSTEM FORMEDICAL CALL CENTER SUPPORT

Page 2: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

16 February, 2003 medXchange© 2003 Private & Confidential 2

Key Objectives

Reduce health risksHealth and medical profiles and documentation support

Support proactive health programs Medical call desk documentation and information support

30% Reduction telephonic consultation time

Page 3: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

16 February, 2003 medXchange© 2003 Private & Confidential 3

Innovative Approach to Health& Medical Risk Management

Complete medical documentationOut of medically credible trustworthy sources

Interface to medical information systemsClinics, Laboratories, Radiology, Biosensors, Dentists, etc.

Patient profile & health assessmentDynamic interactive profile changes

Case - disease managementEBM for good medical practice - golden standards

Confidential data exchange pointAll patient related medical and health dataFor authorised healthcare professionals

Page 4: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

16 February, 2003 medXchange© 2003 Private & Confidential 4

Patient Centric Meta Database

MetaDatabase

Implant Register

PhysicianMedical Record

Health Cards

Medical Information& Images

Output

Input

Output

Input

I E M R

Clinical MedicalRecords

Health Profile

DispensedMedication

Disease Profile

LaboratoryResults

MedicalCall Center

Page 5: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

16 February, 2003 medXchange© 2003 Private & Confidential 5

Electronic Health Record

Intuitively understandable by healthcare professionals worldwideMulti Language

Ergonomically structured to physicians working methods

Easy to consult by patient

Page 6: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

16 February, 2003 medXchange© 2003 Private & Confidential 6

Patient support applications:Examples

Health Profile

Occupational Health Assessment

MyHabit Human Ability Building

Allergy Card

Optic Card

Dental Card

Page 7: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

16 February, 2003 medXchange© 2003 Private & Confidential 7

Health & MedicalData Protection & Security

Individual is legal owner of data in IEMR

Access rights controlled by individual

Individual can request data to be rectified

Individual’s data in meta database is anonymous

Data remains private between physician and individual

Page 8: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

16 February, 2003 medXchange© 2003 Private & Confidential 8

Creating / updating theElectronic Health Record

Individual controls access to recordHealth data updated by individual / healthcare professional

Medical data certified by healthcare professionalAll data traced to source

Created through health assessment program

Created during regular medical check-up

Medical call center assists in creating Health Record

Physician & individual notified of updates

Health Key issued by Health Insurance Company

Page 9: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

16 February, 2003 medXchange© 2003 Private & Confidential 9

Patient – Medical Call CenterInteraction

Patient passes key and password of EHR to medical call center electronically or by telephonePatient remains anonymous – call center has access to key health and medical data in the EHR or IEMRMedical call center can update EHR with notes, observations, recommendations or links to detailed medical information.

Electronic Health Record

Medical Call CenterPatient

Page 10: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

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24 / 7 access to key medical data in the

Integrated Electronic Medical RecordIntegrated Electronic Medical Record,

allows a physician to be much more efficientand secure in the treatment of a patient.

Unnecessary medical examinations,treatments and the associated

risks are minimizedrisks are minimized

Page 11: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

16 February, 2003 medXchange© 2003 Private & Confidential 11

Healthcare Rationalization

Individual

Greater medical security – one Health Record -

Improved healthcare treatment

Improved quality of healthcare

Optimization of healthcare services Early warning system in case of problems with medical

implants and drugs Supervision of compliance with medical regulations

Page 12: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

16 February, 2003 medXchange© 2003 Private & Confidential 12

40% decrease in patient audit costs10% reduction of malpractice claims 10% reduction of medical costs

Health Insurers

Healthcare Rationalization

Page 13: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

16 February, 2003 medXchange© 2003 Private & Confidential 13

access authorized by the individual

platform dedicated to healthcare professionals

open standard for medical data exchange

using existing technologies and investments

integrating not replacing current systems

The patient centric meta database

Page 14: 16 February, 2003medXchange© 2003 Private & Confidential 1 PATIENT CENTRIC META DATA BASE AND INFORMATION SYSTEM FOR MEDICAL CALL CENTER SUPPORT

16 February, 2003 medXchange© 2003 Private & Confidential 14

Designed by physicians for healthcare professionals

Complete individual medical data and documentation

Follows physician working methods

Individual disease support and profile

Individual pro-active health support and profile

Disease and health risk analyis

The EHR & Medical Knowledge Base