16 april 2010 - establishing trust and intimacy with the client - priscilla nelson
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HyderabadHyderabad
AssociationAssociation
Coming May 2010: RIDING THE TIGER: Learning Strategies for Leaders during Turbulent TimesPriscilla Nelson and Ed Cohen, published by ASTD Press
www.nelsoncohen.com
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Establishing trust and Intimacy with the Client
Priscilla Nelson
President & CEO, Nelson CohenGlobal Consulting
www.nelsoncohen.com
H derabad Professional Coach Association
Friday, 16th April 2010 | 10:00 11:00 am ISTFriday, 16th April 2010 | 10:00 11:00 am IST
(An International Coach Federation Chapter)www.icfhyderabadchapter.org
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Is it possible to save a coaching
relationship if trust is: Not established
Lost during a session
16th April 2010 3HPCA Monthly Learning Event
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Shows genuine concern for the clients
welfare and future Complete attention to client
Shows genuine interest and concern
Demonstrates transference into other areas oflife
Use intuition to check for clarity and
completeness
Ensures alignment with context
16th April 2010 4HPCA Monthly Learning Event
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What powerful questions would you use to
demonstrate genuine concern
16th April 2010 5HPCA Monthly Learning Event
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Continually demonstrates personal
integrity, honesty and sincerity Uses open and honest communication
Conversations are real and responsive, not
rehearsed or scripted Ensures client is ready to move forward
Verifies session context is met
Identifies additional resources
Partners with client to create new content foreach session
16th April 2010 6HPCA Monthly Learning Event
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In our world today many in power fail to
demonstrate integrity. Give an example ofhow you would demonstrate personalintegrity.
16th April 2010 7HPCA Monthly Learning Event
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Establishes clear agreements and keeps
promises On time, every time!
Reviews and ensures understanding of
coaching agreement Keeps promises and follow-up as required
Comes to the session FULLY prepared
Maintains the context of the session
16th April 2010 8HPCA Monthly Learning Event
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How can you establish clear promises
Internal coach External coach in private practice
16th April 2010 9HPCA Monthly Learning Event
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Demonstrates respect for clients
perceptions, learning style, personal being Uses language, tone and volume comfortable to
c en
Adapts own style to clients learning style ,
necessary
,correcting
Encoura es client in ut
16th April 2010 10HPCA Monthly Learning Event
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How would a client measure how you show
respect for who they are? What would thatlook like?
16th April 2010 11HPCA Monthly Learning Event
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Provides ongoing support for and
champions new behaviors and actions,including those involving risk taking andear o a ure
Acknowledges the issues around risk taking and
Encourages being open to taking risks and
Acts as the clients ambassador/champion
16th April 2010 12HPCA Monthly Learning Event
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A key responsibility for a coach is to
encourage and empower. How might youset the stage for this with a client who hasa limited blueprint for success in this area?
16th April 2010 13HPCA Monthly Learning Event
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Asks permission to coach the client in
sensitive new areas Careful to request permission before embarking on
new an or sens ve areas
Sees through the clients eyes, not their own
,discussion, or move in a different direction
16th April 2010 14HPCA Monthly Learning Event
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Consider an area in your own life that you
would have difficulty being coached on. (Notnecessary to share this here, yet sharing then u u u .
What would a coach have to do for you to feel
What evidence would you need to trust this
coaching goal.
16th April 2010 15HPCA Monthly Learning Event
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Coming May 2010: RIDING THE TIGER: Learning Strategies for Leaders during Turbulent TimesPriscilla Nelson and Ed Cohen, published by ASTD Press
www.nelsoncohen.com