15.599 the future of work and collaborative innovation networks 7. knowledge flow optimization
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15.599 The Future of Work and Collaborative Innovation Networks 7. Knowledge Flow Optimization. 3/5/2005 Peter Gloor [email protected]. Aligning process and organization by knowledge flow. Visualize Knowledge Flow Find COINs Redesign & Optimize Monitor. Knowledge Flow Optimization (KFO). - PowerPoint PPT PresentationTRANSCRIPT
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15.599 The Future of Work and
Collaborative Innovation Networks
7. Knowledge Flow Optimization
3/5/2005 Peter Gloor [email protected]
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Aligning process and organization by knowledge flow
ServicesTeam 1
ServicesTeam 2 Pool
Department Manager
Business processCommunication flow(Relationships)Org. structure+ +
role competency
BUhas has
belongs toreports to
is substitute of
connectivityinteractivitysharing
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1.VisualizeKnowledge Flow
2.Find COINs
3.Redesign & Optimize
4.Monitor
personal
community
high
high(m-m)
small(1-1)
COINMembers
Degree ofInteractivity
Degree ofSharing
Degree ofConnectivity
low
(1-m)
CINCollaborative Interest Network
CLNCollaborative Learning Network
COINCollaborative
Innovation Network
creativeintelligence
swarmintelligence
transparencyconsistency
code ofethics
ethicalconscience
knowledgesharing
trustrelationship
team
individual
innovation collaboration communication
organizationmeritocracy
Knowledge Flow Optimization(KFO)
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1. Visualize Knowledge Flow
• Convert Outlook to Eudora (converter.exe)
• Spider online mailinglists (online.jar)• Collect Weblogs• Load Excel spreadsheets
(Fileloader.jar)• Load *.mbx files (TeCFlow.jar)
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TeCFlow Tips• Get files TeCFlow.bat, TeCFlow.jar, fr.dll into same
folder in Windows• Log into MySQL database (using new name creates
new database)• If not enough access rights in MySQL: From a
command window call “mysql” and enter: grant all on *.* to ""@localhost
• Can parse single*.mbx files and entire directories• Can parse with/without subject line, contents• Use MySQL Control Center tool MySQLCC to
inspect, change database tables
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TeCFlow database structure
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TeCFlow Scalability• 500-1000 actors• 2000-10000 messages (links,ties)Four ways of scaling down:1. “Want to set time constraints” (uses less memory)
2. Merge addresses (uses less memory)3. Reduce communication frequency4. Run without history• Reducing number of actors saves most memory
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Delete mailing list addresses
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Edges per keyframe
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2. Discover COINs
with history without history
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Discover COIN/CLN/CIN
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Find COIN Benchmarks
• Financial results• Ask experts for rating• Use speed of innovation diffusion,
innovation acceptance, SNA measures
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3. Redesign & Optimize(1) Establish Swarm Creativity – Give up central
control!(2) Fill the critical roles of innovator, communicator,
and collaborator!(3) Establish distributed trust!(4) Establish a common code of ethics!(5) Establish a small world structure of high
connectivity, interactivity, and knowledge sharing!(6) Set up a Collaborative Web Workplace!(7) Know when to change the organizational
structure!
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3.1 Establish Swarm Creativity – Give up central control
• Find structural holes
• Find gatekeepers
• Find centers (influentials)
• Create “democratic structure” of generally high betwenness
• “Creative chaos” (changes in GBC) compared to “high-performance continuity”
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3.2 Fill the roles of innovator, communicator, collaborator
• Contribution index plot identifies
•Coordinators
•Creators/Innovators
•Communicators/Ambassadors
•Collaborators/Knowledge Experts
• Dynamic view movie identifies centers/gatekeepers etc. and shortages
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3.3 Establish distributed trust
• Identify “hubs” for each subteam
• Re-enforce “hubs” if needed
• Search for “creative chaos” oscillating GBC
• Recommend supporting trust-building steps if needed:
•Connect hubs of “trust”
•Initiate f2f interaction
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3.4 Establish a common code of ethics
• Meritocracy (identify coordinator, creator, communicator, collaborator)
• Transparency (through TeCFLow)
• Knowledge Sharing (contribution index)
• Consistency - establish shared goals
• Respect for individual
• Reward system (Heisenberg & Hawthorne effect)
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3.5 Establish a small world structure
• Find structural holes
• Find gatekeepers
• Find centers (influentials)
• Create “democratic structure” of generally high betwenness
• “Creative chaos” (changes in GBC) compared to “high-performance continuity”
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3.6 Set up a Collaborative Web Workplace
highly personalizedglobally accessiblecollaborative workspace
personal
community
high
high(m-m)
small(1-1)
Degree ofInteractivity
Degree ofSharing
e-mail chat
Degree ofConnectivity
bulletin board
mailing list Webcast
virtual meeting(Webconference)
low
(1-m)
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3.7 Know when to change organizational structure
• Emphasis on “creativity” or “performance”
• Emphasis on “self-organizing” or “hierarchical”
• Rewarding “swarm creativity” (measure it first)
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KFO Application Areas• Research and Development/New Product
Development– Spot innovations
• Sales Force– Communication sales rep - customer
• Project Management– Knowledge flow in project
• Mergers & acquisitions– Link hubs of trust
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Privacy is a primary concern• Buy-in of study population crucial• Identity of individuals has to be protected
– Replace names by identifiers – Results only reported in anonymous form
• Proper measures to safeguard data– Only anonymized data goes outside of company– Content is encrypted
• Open & honest communication with users– Share results with study population