Volunteer Victories:!Recruit, Retain & Maintain Volunteers!

Holly Duckworth, CAE, CMP!CEO & Chief Connections Officer!Leadership Solutions International

W H AT D O Y O U B E L I E V E A B O U T Y O U R C U R R E N T V O L U N T E E R P R O G R A M ?

C O R P O R AT I O N F O R N AT I O N A L & C O M M U N I T Y S E R V I C E

What do you need out of our time together?

V O L U N T E E R M A N A G E M E N T

• Ask, Developing volunteer leadership

• Delegate, Implement successful strategies to recruit leadership

• Build a volunteer structure for future leaders to emerge

What  Does  It  Take  To  Keep  Your  Organization  Alive?  

Faith Courage Abundance

DivineWork

AheadWhy  do  people  volunteer?  

Why  do  we  need  volunteers?

Why  Volunteer?

What  Are  The  Benefits  of  Volunteering?

@hduckworth  

Volunteerism  &  the  Dating  Game:

• Planning  • Recruiting  • Training  • Managing  • Evaluating

Volunteer  Management  Life  Cycle

• Define  Your  Mission  • Assess  Your  Organization  • Develop  Your  Volunteer  Program  • Describe  Volunteer  Positions

Planning

Mission

• Organization  and  individual  relevance

Mission  Statements  

• “To  promote  business,  enhance  economic  and  community  development,  and  serve  as  a  catalyst  for  improving  the  overall  quality  of  life  in  the  community  and  region.  ”  

• “Is  dedicated  to  shaping  policy  and  events,  so  that  decisions  by  business  and  government  result  in  an  improved  ____  economy  and  quality  of  life.”

• Map  out  your  current  volunteer  structure

Assess  Your  Organization

What  traits  do  you  want  in  a  volunteer?

P E R S O N A L S K I L L S

∗ Leadership  ∗ Strategic  Thinking  ∗ Communication  ∗ Influence  ∗ Loyalty  ∗ Business  Acumen  ∗ Financial  Skills

C O L L E C T I V E S K I L L S

∗ Association  Experience  ∗ Diversity  –  reflects  membership  ∗ Global  Mindset  (if  applicable)  ∗ Financial  Expertise  ∗ Governance  ∗ Strategic  Planning

H O W D O Y O U W R I T E A V O L U N T E E R J O B D E S C R I P T I O N ?

Position  Description

• Position  title  • Purpose  of  position  • Volunteer’s  

responsibilities/tasks  • Outcomes/goals  (success  

measures)  • Training  and  support  plan  • Reporting  • Time  commitment  • Qualifications  needed  • Benefit

How  do  you  Recruit?

I N D I R E C T A S K

Volunteer:  Hi  Sarah,  I  have  this  project  coming  up  for  GMN  it’s  kinda  big  and  I  could  use  some  help  do  you  think  you  could  help  me?  !

Potential  Volunteer:  Well,  up  no  you  see  I’m  kinda  busy  with  work  and  family  so  I  don’t  have  time  to  give  right  now.

Volunteer:  I  am  working  to  produce  the  October  GMN  education  program  we  are  planning  the  event  for  October  10th  from  9am  –  Noon.    I  know  you  have  a  talent  for  creating  marketing  flyers  do  you  think  you  would  be  able  to  help  us  create  this  one  flyer?  !Potential  Volunteer:  I  am  really  busy  and  I  think  I  could  fit  in  this  small  project  for  you  the  week  of  September  1st.    Could  that  work  for  you?

D I R E C T A S K

∗ Send  ONLY  an  email  ∗ Ask  in  a  Newsletter  ∗ Beg  ∗ Force  or  Coerce

Ask:    Do  NOT

R E C R U I T W I T H V I D E O

T H E A R T O F A S K I N G

 Technology

@hduckworth  

• Volunteer Fair

• Virtual Volunteerism

• Job board

• Volunteer Manager

• Use of President Elect, to recruit to their team

• Track skills of your members

• Offer Leadership Training

• Tell your own Testimonials about why and how you volunteer (web, newsletter, in person)

R E C R U I T M E N T I D E A S :

• What  are  the  traits  you  need  for  the  position?  – Leadership  skills  – Connection  to  the  cause  – Attitude  – Desire  to  serve  – Leadership  skills  – Sense  of  humor

Selecting  Volunteers

Training  Methods

• Orientation  • Materials  • Mentors  • Ongoing  Development

@hduckworth

Orientation

Materials

Mentors

V O L U N T E E R S N E E D T O K N O W T H E Y A R E A PA R T O F S O M E T H I N G L A R G E R T H A N T H E M S E LV E S

Volunteer  Support

• Tools  and  resources  • Strategic  insight  and  oversight  • Connections  and  reflections  • Time

W E H AV E A L O T I N C O M M O N

N E X T G E N E R AT I O N V O L U N T E E R S

Micro-­‐Volunteering

• Put  simply,  it's  volunteering  that  you  can  do  in  small  bits  of  time  -­‐  from  5  minutes  to  2  hours.  It's  high-­‐impact,  high-­‐efficiency  do-­‐gooding  

• Bite-­‐sized  • Crowd-­‐sourced  • www.sparked.com  

@hduckworth

• Measures  of  Success  – Program  – Position  – Person

Evaluation

• Work on a cause that means something to you

• Consider sills you have to offer

• Do you want to learn something new

• Combine goals

• Don’t over commit

• Think family

• I never thought of that vs. that will never work

7 T I P S O N S U C C E S S F U L V O L U N T E E R I S M

Succession  Planning

 Appreciation

Secret  Millionaire

@hduckworth  

V O L U N T E E R M A N A G E M E N T

• Developing volunteer leadership

• Implement successful strategies to recruit leadership

• Build a volunteer structure for future leaders to emerge

Thank  You!