13.3 am i a streetwise shopper? © hodder education 2010 am i a streetwise shopper?
TRANSCRIPT
13.3
© Hodder Education 2010
Am
I a
str
eetw
ise
shop
per?
Am I a streetwise shopper?
13.3
© Hodder Education 2010
Am
I a
str
eetw
ise
shop
per?
Karen the consumer
Karen is in a hurry when she buys her skirt and doesn’t take advantage of the changing room provided to try it on.
When she gets home she finds it is too small.
13.3
© Hodder Education 2010
Am
I a
str
eetw
ise
shop
per?
Karen the consumer
What is the problem? Should Karen complain to the
shop she bought the item from? What are Karen’s rights as a
consumer? What if Karen complains and the
people in the shop will not listen? What should Karen do next?
13.3
© Hodder Education 2010
Am
I a
str
eetw
ise
shop
per?
Karen the consumer
In this situation: Karen does not have any
right to a refund or exchange
there is nothing wrong with the skirt itself
the shop can legally refuse to do anything about it.
13.3
© Hodder Education 2010
Am
I a
str
eetw
ise
shop
per?
Karen the consumer
There are some stores that will exchange goods if you are unhappy with them for any reason. This is usually within a time limit. Is is not a legal right and will only apply to certain stores. Some will give vouchers in exchange for returned goods if no receipt is available.
13.3
© Hodder Education 2010
Am
I a
str
eetw
ise
shop
per?
Karen the consumer
Karen bought a new laptop last week. When she sits down to do her homework and turns on the power it suddenly bursts into flames. She burns her hand.
13.3
© Hodder Education 2010
Am
I a
str
eetw
ise
shop
per?
Karen the consumer
What is the problem? Should Karen complain to the
shop she bought the item from? What are Karen’s rights as a
consumer? What if Karen complains and the
people in the shop will not listen? What should Karen do next?
13.3
© Hodder Education 2010
Am
I a
str
eetw
ise
shop
per?
Karen the consumer
In this situation Karen is
entitled to: a refund/replacement /repair of
the goods.
She may also be entitled to: money in compensation for her
injuries and emotional distress.
13.3
© Hodder Education 2010
Am
I a
str
eetw
ise
shop
per?
Karen the consumer
Shopkeepers and traders who sell goods to consumer have certain responsibilities: they must not sell faulty goods and goods must last for at least the length of the guarantee, which is usually displayed on the receipt or accompanying documents. Everybody has the right to be sold goods that do not break.